Excellent service by Cameron at the service department at Audi Richmond. This is my second time having my Audi serviced at that location . Despite they are very busy department, Cameron was in constant contact with me to keep me informed and spent the time and effort to go over the service details afterward. I really appreciate his help and highly recommend him if you don’t know anyone there for your service .

Leased the lovely vehicle last week, great thanks to Michael Chen for the excellent service and experience. He is patient, professional and thoughtful. Recommended!

A little overdue, but I purchased my RS3 from Aelred last year and was happy with my overall buying experience. Had the first service done by Richmond Audi as well, and was happy with the service.

I bought a used car from Audi Richmond this week, and the experience was nearly flawless from beginning to end. Because I live on Vancouver Island, Covid restrictions prevented me from going to see the car in person when I was ready to buy.When I found the perfect car online at a price that was almost too good to be true, I almost just wrote it off because it was on the mainland, but decided to reach out to them just in case we could make something work. The price on the vehicle was about $1500 less than the next best one of the same trim, and that one had higher mileage, so I figured it would be gone before I could get it anyway. I ended up dealing with Dylan Hanna, and he immediately started working with me to see if we could make it happen. I put a deposit down on the car, and they happily held it for me for two weeks, while waiting for restrictions to be lifted. Unfortunately, they werent lifted as soon as we were expecting, so it delayed everything by another two weeks. I fully expected them to say they couldnt hold it any longer, since it would end up being a full month before I would be able to go pick it up. To my surprise, they said theyd hold onto it for me.We started the process of evaluating my trade-in and doing a credit check, all through text messages and e-mails (which is what worked best for me). Dylan was super patient with my questions and always got back to me quickly. When the day finally came for the restrictions to lift and go make the deal, things couldnt have gone better. I was really impressed with the dealers Covid safety procedures. I didnt feel inconvenienced by them at all, but felt really safe the whole time.I went upstairs to meet Dylan, who guided me to my new car, which was immaculately cleaned, fully fueled up, and fully charged (its a plug-in hybrid). I couldnt believe how clean the car was for a used vehicle. Even the engine bay was spotless. I could definitely have been convinced that it was brand new if not for the odometer.Dylan took my old cars keys to start evaluating my trade-in, and left me to check out the new one. When he came back, the quote he had given me over the phone had only changed slightly due to some damage that I didnt capture in the photos I had sent in. Considering everything they found, the price they gave me for my car was very reasonable. Im sure I could have gotten more from a private sale, but I doubt anywhere else would have offered me more on a trade-in.The finance person I spoke with, Howard, was great too. He went over everything in detail, making sure there were no mistakes. There was a bit of confusion at one point over the duration of the extended warranty, but again he made sure that everything was clear before continuing.After finalizing all the financial details, I was taken just down the hall to the insurance people they have in the building. Im not sure if this is the norm, but it sure made things more convenient. May was fantastic and guided me through my first time doing this in BC. She went over all the details of what to expect and made some great recommendations that helped save me money.Once that was all done, Dylan was right there with me to finish up the process and get me on the road in my new car. He even went out of his way to let me park the new car next to my old one to get some photos of them together. Just before I left, he made some great lunch recommendations before sending me on my way.The whole process took less than 3 hours from the time I pulled in to the time I drove away in my new car. Its been 3 days now and Im loving the car, no issues at all. Dylan has followed-up with me to make sure everythings going well, and I have no doubt that hed make it right if it wasnt. Fortunately, everything has been perfect.I wouldnt hesitate to buy another car from Audi Richmond when the time comes, and if Im still living in the area, Ill be checking there first when I go car shopping next.

A big thank you to Michael Chen for providing such a wonderful customer service. I have been looking for a car for more than half year and finally found mine with the Michaels help in 2 days. He was approachable anytime needed and very knowledgable in each of Audis products. Look for Michael Chen to get the best car buying experience :))

The reviews are no lie, Michael Chen and the team here at Audi Richmond went above and beyond for us!I contacted Michael about a Mazda in this dealers used inventory after a few weeks of no luck finding a good fit for my sister-in-law. I find many sales departments hit or miss after several years working in the industry, (maybe Im just too picky) but I cant speak highly enough of Michael and the sales department!He and his sales manager Jackie were super thorough, transparent, and extremely patient with us from start to finish. They were totally professional with us and more than helpful while we worked through the deal.Michaels professionalism, friendly personality, and wonderful restaurant recommendations made us more than happy to give Audi Richmond our business, and I hope to return in the future!

Driving a US car in Canada when an emergency occurred. I talked to service advisor Eric who was exceptional and said I could bring it in right away. He said they would need a few hours but that it would be ready by the end of the day. Before the end of the day I received a text from him that it was ready. I said I’d pick it up the next morning. When I picked it up I was greeted by Roland who was outstanding. Everything was ready including a complimentary health inspection and wash. Even when I drove off and couldn’t figure out how to get a red light on the screen off and thought it was a service alert and went back. Roland went out of his way to help me and Eric checked and showed me it was simply that I had not used that menu before. Both were courteous throughout. I never met Jordan but he was the name on my receipt as the tech so wish to acknowledge him as well as whoever washed my vehicle so carefully. Overall my experience here was most excellent. Five star customer service thank you.

Thank you Jerry Zeng for a smooth and enjoyable purchasing experience. We are so happy with the service we received - Jerry was transparent and approachable. I would definitely recommend to buy a vehicle from Jerry at Audi Richmond.

My wife and I recently visited the new showroom to look at the Q.7. David Nelson met us at the front door, we didnt have an appointment but he was very helpful and courteous. He was very knowledgeable and answered all our questions. There was no pressure to buy and was quick to provide us with numbers. We eventually found the dream car around the back of the parking lot and were pleasantly surprised when David worked out the numbers. I didnt expect to leave with the car but they cleaned and detailed the car quickly and Megan provided us with a brief tutorial, Excellent service all round, probably the best car buying experience I have had!

2021 8/20 I went to Audi for maintenance in Richmond. Ryan was very professional, very fast and very cordial in helping me solve all the problems. It was the best service. I would like to express my sincere thanks to him.Wang

Have a wonderful visit at Richmond Audi yesterday. Hiroshi took me for a test drives for a couple of different models. He is very patient when listening to my requirements and picked a couple of models for me to consider based on my needs.Buying a car is a big investment, thanks for the Hiroshi and the team at Richmond Audi for reminding me of how making a big purchase feels like.I highly recommend to give them a visit if you are shopping for an Audi.

Always first class service at Audi Richmond. They care very much about ensuring an exceptional customer experience it it shows every time.

Thank you to Jeff in Service for the excellent, communicative and prompt service when completing the TDI Emissions recall on my Q7. Jeff clearly described what would be performed in regards to the recall and kept me informed with the status of the vehicle.Thank you to Chris Hall and his team in the parts department as well, prompt and excellent service from them every time.

Huge thanks to Micheal Chen at Audi Richmond. Our families experience was amazing as Micheal gave us the best customer service and made sure to show us all features of the car and the cars fact checks without asking. We had an amazing time talking to each other as well I would 110% recommend buying your next car here, the customer service and honestly at Audi Richmond is undefeatable from any other dealership. I will most definitely come back to buy another car when I have the chance!

Audi Richmond certainly stepped up to the plate after having bought a 2006 Lexus. When we purchased it had been inspected by their service Department. But as a precautionary we had he car examined by our own mechanic who found several matters that had inadvertently been over looked by Audi service department. One to do with steering was a fairly significant issue not cheap to repair. Brought it to Michael Chen’s attention and he made arrangements with their service department (Tharsan) to deal with the matter. Audi Richmond completed the repair at their expense and provided us with a loaner for the week the car was being repaired. Audi Richmond is highly recommended. They did what they said they would do. Thank you Audi Richmond

My experience at Audi Richmond was exceptional. Jerry Zeng was extremely patient with my many requests. He even replied my messages after hours and on his days off. I like to number crunch so I even had a call with the finance manager Howard and he was able to break down exactly what I was paying for. The lease contract was finalized with finance manager Sherry, who stayed over time so we can pick up our car that day! She did an amazing job explaining to us the optional insurance offered by Audi. She only recommend us to purchase what we needed. Overall, fantastic experience and the dealership is first class.

I received a phone call for my brothers Audi Q5 about a recall on a software update. I spoke with Zoe who helped schedule my appointment in. Jeff was the advisor and in charge of the updates that needed to be done. Both Zoe and Jeff were super friendly and pleasant to talk to, and made my appointment from start to finish as easy as possible.Valet pickup was very punctual, arrived at their pickup time right on time!

Just wanted to take a minute to rate my experience at Audi Richmond. I give them five stars especially Micheal Chen. He was an amazing sales person very professional and genuine. He wasn’t pushy or discourteous. He answered all our questions and concerns very professionally and showed us pricing and features and what we would be getting in the vehicle. Over all a great experience, I would definitely recommend coming here.

We own a 2015 A3, nice machine but have experienced a few issues. Late last year we reached out to Audi Care and found them unapologetic and unwilling to assist the customer. Enter Audi Richmond and their spectacular service team. The Service Manager made every effort to work with us and resolve the complaint. The service was completed, the issue resolved and a customer retained. Suffice to say, without these efforts Audi Canada would have lost a customer. Their Richmond representation restored our faith in the brand. Thank you Audi Richmond!

What can I say...i always receive 5 star service from you folks. I have owned many cars over the years, and Audi Richmond provides the best service by a long shot. I had to bring my car in yesterday, and Jeff was awesome as usual. Always helpful and very professional. Was in and out in no time. Thanks again and really appreciate it!!

Cam is a knowledgeable and responsible technical advisor. I always appreciate his help to resolve my issue. Thank you Cam.

Bought Q7 from Michael Chen. He provides excellent service from beginning to the end, and is very patient in explaining all the details we needed. He also has a great sense of humor. Highly recommended! :D

I dont normally leave reviews but I really have to share my outstanding experience at Audi Richmond.When I started to shop for a new vehicle several weeks ago, I mentally prepared myself for aggressive salespersons and shady dealer practices.My experience at Audi Richmond however, was totally the opposite of my concerns.  The moment I walked through the door I felt welcome and when I started to deal with my salesperson JZ, it felt like I was talking to a friend instead of a salesperson.   With JZs help (even on his day off), I ended up picking up the vehicle I was looking for at a reasonable price without any unnecessary fees or charges.  The car was so clean at delivery, which went super smoothly. Plus the after sales service has been great, with JZ promptly answering my questions.I cant be happier with my experience here, tops marks to JZ and Audi Richmond.  Highly recommend this place if you want great service, professional advice and a no nonsense car buying experience.

The parts department here is the best Ive dealt with at any dealership. If you know what you need then their online ordering is super convenient and has quick in-store pickup. If you dont know what you need Chris is very helpful and seems to genuinely care about his customers. In a day where I dread going to most car dealerships, I can honestly say I would recommend Audi Richmond to friends and family.

Had wonderful service from Eric when I brought my car in for what I thought would be a tire repair, but turned out to be a replacement. He expedited the process so that I was out of there in just one hour! He has a lovely professional demeanor and thus my experience with this dealership was once again terrific. Thanks again!

Jerry Guo and the team at Audi Richmond were wonderful to deal with. From the initial phone call to picking the car up (from out of province), the team was professional, the dealership was spotless and modern, and the whole process was very quick and easy. The full inspection, detailing and walkthrough of the car prior to even coming to British Columbia was peace of mind. A few small nicks here and there were missed, but to be expected on a lease buy-back. The pricing on my used BMW was also very competitive given the shape of the vehicle.Would highly recommend this dealership to anyone in the Vancouver/Richmond area, as well as anyone thinking of buying from out of province.

Cam Leclerc is always such a pleasure to deal with, he is by far the BEST service advisor I have ever come across. Always so thoughtful, detailed, and explains everything so clearly. I ask a lot of questions whenever my car gets dropped off and he always takes the time to answer everything and just always goes above and beyond. Thank you Cam, for always providing the best customer service!

Terrible experience at this dealership. The whole team was very unprofessional. The sales person made promises that he could not deliver and would not refund as promised. And I did not appreciate his attitude. Filing complaints.

We were really happy with the whole Audi Richmond team. Michael helped us all the way till we found our perfect car. The rest of the team are also awesome. Cant recommend highly enough.

If youre in the market for an Audi, definitely go to Audi Richmond. Everyone Ive dealt with there, both when purchasing my A3 and then having scheduled maintenance performed, have been great.To highlight their great customer service, I recently discovered a discrepancy with my sales contract. Keeping in mind its been over a year since I purchased my A3, I reached out via email and they got back to me the next business day, reviewed, and resolved within 24 hours.Thanks to everyone at Audi Richmond!

Bought A4 quattro in 2017 so far so good no major issues. After looking back i think i make a wise decision

Just got my first Audi car from this dealership recently. The process was very smooth from beginning to end. Special thanks to Michael C. who had been super helpful and responsible during and after the purchase.

Professional and knowledgeable staff. Customer focused! One is comfortable in knowing you the customer and your vehicle are in good hands! A special shout out to Cam!

This dealership prides itself in customer satisfaction and definitely delivers. The service manager and her personnel are professional and courteous. The Frontline Service staff are knowledgeable/ informed and communicate the status of your vehicle being serviced as you would expect. We all expect a level of service for all of our vehicles when service is required, and Cowells Audi of Richmond delivers!

@Michael is a great sales representative, we had excellent customer services. The regional manager is pretty professional. The whole process of buying car there is super fast and smooth.

Excellent experience and service at Audi Richmond. Many thanks to Michael Chen for all his help and hard work!

Gréât service. Always proactive. Recommend potential issues to solve.

Always a great experience at Audi Richmond. From sales to service, overall a fantastic environment. Keep up the good work guys!

Michael was great! He helped me buy my dream car, and the process couldnt have been easier.Michael had a great personality, very knowledgeable, and was able to give a great deal on my purchase.Highly recommend asking for Michael when youre looking for the next vehicle at Audi Richmond.

They take care of all your needs in a relaxed and professional manner!

Ryan has been the best service advisor Ive ever met. He has always been extremely diligent, patient and honest. It is always a pleasure to speak to him. Will return to Audi Richmond for all servicing.Thank you again Ryan.

Eric Wang from service department is very professional, easy to communicate!

Good place to drop off a car had no problems at all

I am not a fan of car shopping, going to dealerships and talking to the sales staff. When I began looking around different dealerships, I found the experience unpleasant until I came to Richmond Audi. The service was exceptional, the sales person I dealt with was Jim and he was fantastic. He was helpful and always available for my questions even after I purchased the car. Highly recommend visiting Jim if you are in the market for a new Audi

I put my car there for 3 weeks for servicing and repairing, they even cant offer a rental car to me LOLAlso even my audi still under warranty, they charge $170/h labor fee LOL and wont tell you this till you pick the car LOL

Awesome experience! Our service specialist was named Cam. He was professional, prompt, knowledgeable and friendly. We Will always use your location. People like Cam will ensure clients keep coming back. Well done and thank you!The HUNDAL family

Had a wonderful experience with Michael Chen. He was very friendly and worked hard for me to get my dream car with a plan that worked for me. He went above and beyond to make us happy and has continued communication with us even after the purchase to make sure were still happy with the car. Overall, he has been the best car salesman that I have encountered and I recommend him to anyone whos car shopping.

I have been coming here for years, some of the best service iv seen, they really go the extra mile to make sure your needs or concerns are met with a positive outcome, Jeff and Tarzan I’ll note are exceptionally great at their job in providing service.

This dealership offers great service and has a couple of really large showroom upstairs for new vehicles and a smaller showroom downstairs for used vehicles. There’s a resting area upstairs with refreshments and a kids playroom if you come with your little ones.The sales are helpful and knowledgeable, and my wife and I really enjoyed our experience over here.

Big shout out to service advisor Cameron for the great service and the hook up!!

Great service from Audi with a tow to my local dealership and exceptional service from Jeff Tortyna who even managed to get a shuttle to pick me up to retrieve my vehicle.

My engine light came on, I made the call to my service advisor, I was booked immediately. I came in they took care of the issue while I was able to work using their spectacular wifi and desk space provided.Coffee and water was provided making the experience even nicer. As always Cameron L and Vivian, Hirosie and all staff make the visits to Audi an excellent experience.

I went to this dealership for the first time in my life. I was looking to buy a used vehicle from them. I had the pleasure to talk to sales rep Ashley and her manager Tony. They were both amazing, especially Ashley. She was friendly, professional and kind. They were very transparent throughout the whole process. All in all I was treated exceptionally well and would recommend them to all my friends and family. Thank you again Ashley and Tony. You guys rock!

Bought the perfect vehicle in just two days, thanks to Michael Chen for providing the wonderful customer services, he’s very nice, knowledgeable and patient, strongly recommend him if you wanna get the best car buying experience.

Michael Chen was an amazing sales associate helped us through the whole process. Would recommend him. Great service!

I was totally impressed with the exceptional service with my annual check up for my car. My lease is coming up next year and this service level will play a major role at me deciding to stay with Audi!

Service advisor Jeff was great I would give 10 stars for him . However when I called to ask when to pick up my car. A lady said I will receive a call within 5 minutes. After an hour wait without anyone calling. I called back. A CANTONESE ACCENT LADY SIMPLY SAID “IM NOT THE ONE TOLD YOU YOU WILL RECEIVE A CALL IN 5 MINUTES. NOT ME!” Super rude and unprofessional. If you do not want to communicate with your customer or help you colleagues. Why even bother to work.

Always love getting my car done through Tharsan! Hes super nice and is very patient with me and answers all my questions. Cant imagine going through anyone else!

I had great experience dealing with sales Michael Chen before while getting my very first vehicle. He is different kind of salesperson and thats what makes him my salesman for life. My daughter might look for a vehicle, since Michael is at Audi, why not?

Cam was an outstanding professional from start to finish. Far exceeded my expectations and based on this experience I have found a new Audi Dealership to continue my business with. Thanks Cam!

Car runs great, looks good, nicely cleaned, thanks guys.

My service representative Tharsan was personable, helpful and kept me well informed throughout the process. I would highly recommend getting your vehicle serviced at Audi Richmond.

This place wasted my time not once but twice. would never give them my business…

Cameron from service was great. I arrived late for my appointment on a Saturday morning and he managed to fit me in and completed everything as quick as possible. Thanks Cameron!

Jeff was very friendly and professional. Offer me options for saving money. Which makes my first car maintenance experience great

Exceptional service....!!!! Both the receptionist and Ryan gave me friendly and knowledgeable service. They really understood my needs and always think ahead to help me on issues!! Keep up the great work...!!! Thank you very much…!!!

Great experience, very happy with the purchase and all subsequent service. Cameron has always provided excellent customer service by his strong communication skills, and I had the chance to receive a break down directly from the professional who worked on my vehicle - Ivan. He explained the servicing to me and even made suggestions to what I should expect in the future, which was great to know and I was quite happy overall.Would recommend that anyone searching for a luxury vehicle first goes to this business!

I had an extremely great service there and Jeff made it super easy throughout the entire process.

We recently purchased a Q3 and received superb service from Jerry! From the moment we walked in we were greeted by the front receptionist.He was very thorough in explaining the trim levels and was involved in every step of the way. We picked up the car today and again Jerry stayed in the car with us explaining all the features we needed to use. Ive purchased a car before from another dealership in the auto mall but the hand off was much smoother and better at Audi! Even the business manager Howard and insurance agent Kelvin was super patient with us.If you are looking for a new car ask for Jerry, you wont be disappointed. Thank you Jerry and team!

I have been dealing with Richmond Audi for the past 5 years and I have not encountered any problems. My car runs reliably and it’s always cleaned when I take it in for my regular servicing. If there’s any recalls - I am always notified. The service agents there do a good job of taking care of my car so I don’t need any unnecessary repairs. I haven’t had to do anything except for my regular maintenance/services for my Q5 so far. To me, that’s already a win.

Hm where do I start ? I was seriously shocked and so disappointed by the Audi centre in Richmond. You go there as a customer they treat you like a Queen, but god forbid if you ask them for a service or to charge your car . My husband bought me an Etron with every extra that it can come with . We were promised that we were able to charge it in any Audi centre anywhere for free . When I took my Audi there for a service I was treated ok, couldve been better . Staff is somewhat nice . But then one time I was passing Richmond and my car was low on charge, so I went there to charge it . First the guy at the door, friendly and asked me what Im here for . He showed me who to talked to . At the front desk the lady asked me qs about where I bought the car first, how much charge Id like to put and looking at her face i was surprised when she told me to go charge it somewhere else . After insisting to talk to her manager, manager said same thing, just because I had bought my car from somewhere else and not from them . After I told them my husband had there some service done then the manager agreed on letting me charge my car for only 20 mins though .The the guy at the door, now very annoyed and not so friendly anymore showed me to the charging station . Exactly after 19 mins, the front desk lady came and told me time was passed and I had to leave . Shaking head .Such a disgrace to treat people like that . Audi Richmond should be ashamed of their attitude and customer treatment. They treat you like you are nothing and shame you even buying an Audi from somewhere else .Kudos to the staff and services of Audi centre in Langley, who are really so friendly and helpful, amazingly patient.

Great service and overall experience. Eric Wang was my service advisor and he went above and beyond what was expected and was able to resolve the issue in less than 24 hours for an emergency visit (no appointment) before a long weekend.

My AC went out on the A6 I was driving, and I was worried about the repair cost. I knew the labor costs at the dealership was going to be expensive, but I needed to make sure it was fixed right. It turned out a sensor went out so the repairs came out to about 850 which is a lot, but the diagnostic labor and honesty about the nature of the problem made it worth it.

Ive worked for and ran dealerships in my past. This one impresses me, (not easily achieved). Well trained staff, always sincere and willing to help me when I need them...Great Job!

Jerry Chi is the man! Got me exactly what I wanted and worked with me when things were changing due to the whats going on in the world . Cant thank him enough. Fiona as well in Finance . Very helpful group of people .

Had the pleasure of working with Michael Chen. It was a very smooth and efficient process and I would highly recommend Michael to anyone!

I’ve always had my car serviced at this location, the associates I’ve met over the years, Victor and Tharsan have always been great and informative in letting me know what was being done and what I should expect!

We were in the market for a larger SUV for the better part of a year, and when a vehicle we dreamed of having appeared we decided to drive down to Richmond from the interior to look at an Audi certified Q7. In all of a matter of hours, the dealership had an appointment booked for us and the vehicle we wanted to look at parked at the entrance. All the staff from receptionists, sales and finance were a pleasure to deal with. We had the opportunity to have Ashely as our brand specialist, and to say she was fantastic would be the understatement of the century. From beginning to end she went above and beyond for us, making us feel comfortable and well informed during the whole process of buying a new vehicle. We drove back home with a vehicle we loved and the reassurance we made the right decision to go to Audi Richmond. If you’re looking for a new or used Audi I would highly recommend Audi Richmond and requesting Ashely to guide you through the process. We certainly didn’t regret it. To the team and more specifically Ashley, thank you so much!

Great, professional, free rental and wash when your car is in service. Nice lounge. You pay for what you get.

Exceptional service. I went in for a 60,000km service on my vehicle, needed a trim piece replaced, and got a full detail as well. Car runs even better than when I bought it! Trim piece is fitted perfectly. The vehicle is cleaner than I have ever been able to clean it myself! I would give 6 stars if I could! Seriously impressed by the professionalism of the team and how they kept me updated every step of the way. Thank you Jeff and everyone else!

No service what so ever. There was nobody on the floor.The few people downstairs did not even notice the two of us.I own an Audi, but disgusted by the lack of interest at this dealership

Jerry was excellent to deal with. Thanks!

Amazing dealership. Great staff, and the brand new building is the largest and most advanced Ive ever seen. No better place to buy an Audi.

Awesome job and also efficient, Ryan was really helpful and timing is always accurate. Thank you

I recently purchased a new vehicle from Audi Richmond and it was the best new car buying experience I have ever had (and I have purchased quite a few vehicles over the years). Jerry was an awesome sales person - detailed, not pushy and very helpful. He helped with every request and went above any beyond (and continued to follow up to ensure I was happy afterwards).I was impressed by how everyone appears to work as a team which hasnt been my experience with other dealerships (my experience with Porsche Vancouver was far inferior). Jerry even spoke highly of the other sales staff and mentioned how they all help each other out which is a refreshing departure from the norm in the industry.I was also really impressed with the tech demo from Jim when I took delivery - his knowledge and passion were very evident.Highly recommend Audi Richmond.

Cam Leclerc has been my service advisor for more than five years. He has consistently been competent and friendly. Any question I have regarding my Audi, Cam can answer. Every problem I have with my A7, Cam can manage. Cam is outstanding!Yesterday Cam was away, and I dealt with Eric Wang - he arranged a quick emergency detail after coffee spilled on my driver’s seat. Fast, professional, and friendly.Richmond Audi has the best service team!

So thankful to have come to Audi Richmond! I had the pleasure of meeting Dylan who was extremely kind, understanding, and patient. He made our experience at Audi Richmond one that will make the hour drive from Abbotsford worth it every time. He was very knowledgeable and made the whole experience of getting a new car that much more special and exciting. You need to go see him if you decide to go to this dealership!

Great customer service at this Audi location! From the front reception to the back end management staff. If you visit here to pick up a new vehicle or have any car related inquiries, ask for Jerry! He is an expert in his field and he knows Audi vehicles down to the simplest detail. He pays great attention to detail and goes the extra mile to ensure his clients are taken care of. No matter what your car needs are, Jerry will make sure he finds a way to make it happen! You can truly tell Jerry operates his day-to-day work with a client-focused model of service. Their service department is great too. Specifically, Jeff was amazing to deal with. Explained everything in detail and hustled hard to make things happen for me the same day. Overall, I am so happy with the service I received here! If you need to go to Audi for anything, go to the Richmond location… can’t say it enough, I highly recommend it!

First and foremost, I’d like to commend the service staff at Audi Richmond.Tharsan has been my service advisor since day one. Always an impeccable experience. He explains in detail all the necessary servicing my vehicle needs. He won’t upsell me on services I don’t need but will inform me of soon to come maintenance items. He brings my vehicle back on time or even earlier than expected in some cases and is punctual. Very hospitable and well mannered. I recommend to see Tharsan or any one of the service advisors at Audi Richmond for you’re vehicle servicing needs.If you do need to wait around, there’s is a lounge as well as an espresso machine if you’d like to sip on a beverage while waiting.5/5

Went to get my all season tires swapped back on. They are mounted on wheels already and it took 2hrs. Coupled with the fact youre stuck there because they dont have a courtesy car its a painfully long experience. Bonus points for having no coffee because of covid.

The Service Reps are knowledgeable and straight up. The service work is performed in a timely fashion, with quality workmanship. Every time I leave I have no concerns.

Great place to bring your car for servicing. Jeff in service is a great guy with lots of experience and great advice!

Great buying experience at Audi Richmond. Michael Chen was friendly and extremely helpful to ensure we are 100% satisfied throughout the entire purchase process.

Prompt response and resolve problem ! Thanks Cam & Jeff

Absolute horrendous experience trying to purchase a sq5 from this dealership. After five days they are still not able to provide me a price for the vehicle I want to buy. Instead they have tried to sell me two vehicles that are not at all what I want. Save yourself the headache and purchase at one of the other Audi dealerships in town.

The Richmond Audi location has the best customer service hands down. My service advisor, Jeff, is fantastic. Super friendly, knowledgeable and genuinely looks out for my best interest. He consistently goes above and beyond and Im always impressed with how professional and honest he is, providing proactive advice and recommendations that I appreciate. They definitely have a client centred service model.If you need anything Audi, I strongly recommend the Richmond Audi - best decision youll make. You wont be disappointed.

I bought pre-owned car from this dealer. Jerry Z helped me a lot, he responded my all questions quickly. The dealer is not just a shop, you feel like a family. Thanks Jerry Z and Audi Richmond family !

Excellent establishment and service. Im new to Audi after 25 years with Mercedes, and recently had my 1st service. I can say this dealership and specifically my Service Advisor Jeff Tortyna were fantastic. Jeff explained everything very thoroughly and presented a variety of helpful options. Im looking forward to the next 25 years with Audi. Thank-you again.

Great experience as always. Thanks tharsan

Cam is a great guy and it was a pleasant experience to work with him.