Excellent service. Quick and to the point. Found the vehicle I wanted, got it for the expected price, paper work was filled out within an hour and I was on my way! Absolute pleasure dealing with the folks over at Hanlees Hilltop Buick GMC.

KC was responsive and helpful beyond the required effort. Car was delivered to me and the experience overall was a 10. The car however has a wind noise issue which I will need to get addressed. That reflects in no way against KC and Hanlees! Will sure to buy again from them.

I had problems with the seller last year when I bought my canyon 2020. He was really rush, very pushy, and seem that he has not enough time to explain detail by detail. I bet, he cares only for the commission on the sale. But not for the customer.Then, In the service center where not able to identify a problem with a SIERRA 2500 2019.We need the trucks for our business, and we trust in GMC motors to run our business and seems that it was not worth it.

I came in to have my Silverado serviced and to find out that I had to call several times my self to find out what the status, when my truck was going to be done. The sales person there was not inviting at all. Not a good experience at all.

10 thousand dollar mark up..must love your trucks. Internet shopper..

I visited several dealerships that day, Hanlees was by far the friendliest and had the nicest selections and super competitive pricing. The follow up was also nice.

The experience would be better if staffing was adequate but still seen in a timely manner.However due to lack of staff, the one person available was unable to return my calls so I arrived to get my car unannounced.I did not know they wanted to keep my car overnight for further evaluation by a specialist.This fellow was very considerate and helped make arrangement to drop off the next day.Kudos to this fellow - really exceptional customer care.I appreciate the efforts of the technicians and transmission specialist to take so much time trying to troubleshoot the issue.We don’t know if the problem has been resolved but we all know what our next steps will be and I have every confidence my truck will be back to normal!

Went to inquire about a vehicle I saw on their website. Was told the listing was 2 years old and the vehicle was sold a long time ago. Put the blame on me, expecting me to know all of this myself even though there was no way to know looking at their website.

The service manager is one of the most helpful and honest persons you will ever meet. I would take my car here for all repairs.

Young and KC were fantastic. Got the Car fixed on my 2021 GMC Yukon Denali. Ive had some frustrations with the GM recalls and software issues but none to the fault of the team at Hanlees Hilltop GMC/Buick. Young and his team rectified the issues, took time to listen to my frustrations, gave me a loaner car, gave a timeline and even included a free car wash/wax credit since they didnt have time to do so themselves (I wanted the car ASAP and not the next day - once again not a fault of their own).Have to leave a message with the service department but they will call you back promptly.Thank you Young/KC!

I had an oil and filter change done on my car.My car was serviced in a few hours and my car was washed.

Coolant repair, recall replacement very satisfied with service

KC the general manager was very professional and quick to respond. A++++ Highly recommend them.

Best experience I have ever had buying a vehicle. Paul and Justin and crew made it a breeze to get my new truck. Upfront, straightforward business. I will definitely be back for my next purchase. Highly recommended.

I felt confident my car was in good care

I bought a 2021 GMC Dinali truck day before Thanksgiving I drove the truck less than 40 miles to my work found out the rear passenger side tire was cut called my salesman immediately told him about the situation they said bring it in next week which I did when I got there they tried to tell me that I couldve ran over something on the freeway or a Coke can. I paid $70,000+ for a truck and this is the runaround theyre giving me. Its almost the end of February and they still have not resolved my complaint. I would never recommend buying a vehicle from here very lousy service I am reaching out to channel 7 news and trying to get an attorney because now I want to return my truck. The more Im thinking about this people please do your homework there is a lot of negative reviews for a reason. I had a simple tire issue that couldve been resolved immediately. My realtor and my financial advisor both were going to buy the similar truck like mine I stirred them away from this dealership and they ended up buying from Fremont GMC. You all have been warned please be careful really dishonest people here.

As the pandemic still on and I didnt have the chance to came here before, I was very surprised that they have move several months ago. It seems to be more tide in space as the other store. They still working on the new look of the store. They are helpful people. The only reason I give them 4 and no 5 starts is because they dont have enough space to parking your car.

Professional, knowledgeable and workmanship is great.

Well . . . after spending nearly 10k on the EGR system - it wont pass Smog. Its Saturday so I cant take it in to be checked . . . so Im a little unhappy. Smog guy says maybe if I drive it the sensors will reset themselves . . . I have little faith in this. So . . . well see.

Usually I’m not this type of guy who live reviews for a car dealership but when the service is excellent and I’m taking care in very good way I always happy to leave a review I just bought my daughter a brand new GMC pick up for her work they gave me good terms friendly and a professional service highly recommended thank you guys again

OMG that was a great experience buying a car from a dealership!! Greg and Justin were absolutely amazing doing that process they were no pressure let me make my right decision and get exactly what I need and one at the beginning before I came I will sure it’s gonna be a lot of pressure me buying a vehicle from a dealership but it was exactly the opposite they were professional kind nice and gave me the great feeling of buying a vehicle!!! So of course I am highly recommended anyone to buy a vehicle from them and for sure I will keep coming to the dealership for oil change service my car and down the road getting a new one!!! So thanks again for a wonderful experience

Everything was handled in an orderly and professional manner.

Came today for a quick oil change and the reception was great give me a deal actually getting in without an appointment I will deathly gonna come here again and highly recommended the service

I just got .y oil change last night and they guy did great job with smile service

Most of the people were not wearing face masks or not wearing them correctly (i.e. it was below the nose). Staff were sitting outside without masks. With a few easy changes to the processes to create a better safety zone, I will return. But otherwise, no chance I will ever return.

Service is good parts is over the top ask for Brian hes more than helpful....

I came today to do a service for my car you got me with a very warm warm welcome to the excellent service to kill my car I will definitely going again thank you

Oh boy here is my story I was looking for a vehicle for about two months and I couldnt find the right one for me sometimes not the right color engine side I came to the dealership over here they were polite professional and helped me a lot I definitely need, and buy another one if I needed thank you guys

Those guy professional oil change this morning for my vehicle I came without an appointment they got me in and the receptionist was polite and efficient highly recommended I will definitely use this guys again

Just got service for my 2 cars and they gave me a good deal thx guys again

I went because the RPM is low and day came out with another story that the gas pump had to change. And day dont fix the RPM LOW PRESSURE day make me spend $1500 for something da it whas not necessarily to change... this go for the same review. The truck its have the samen problem after they recommend to replace the engine. Thay go by the scanner just to take your money.

Always bring my Maros for service, they are fast and Serv dept have great customer service

I just bought my daughter a car GMC pic up there was a great help me a lot give me a great deal of the time was Ferrell I will definitely definitely definitely going to come by my car again over here again

Those guy are amazing the same today today quick lube for my truck they can you get me without an appointment for like nice surprise was fair I will definitely going to come using again

Service was completed as promised and I very much appreciated the notification call I received.

This place is great I came this morning to do a oil change Anna the receptionist was polite night get me on my appointment sometime did my oil change for my GMC Yukon highly recommended I will definitely will come here again and again thank you guys

The employees were very easy to talk to and aimed to please as best as they could. Their great attitudes and relaxed personalities made the car buying experience a pleasure.

Those guys are great I came today to do my oil change like I do whatever I need highly recommended

Great job for the oil change today the you bbn guys

Couldnt fix my truck had to get a buyback under lemon law.

Those guys are amazing I just got my GMC pick up truck Christie highly recommended they took care of Willow me give me a great price and terms thank you guys

I recently got a car there and everything started off really well I liked the car and was ready to buy it as we talked I told them I didn’t need anything from them my bank that I was going through is we’re I wanted to that part through after doing that I was given the impression that would be my total amount so I went through everything later on I found out that there was more added onto the deal. And when i talked to one of the guys there I was told to bring it back and there would not be any restocking fee too it but when I came back with the car it was bs they had no intention on taking the car back despite the fact I was told one price but given a different one. I would recommend that if loo anybody goes to them pay close attention to everything as a Matter of fact I would not recommend anybody to go to them. I was at point on coming back to them in the near future for another vehicle but after this I will never go back to them. Watch out for the smooth talker there. The person says one thing but really mean something else $$$$$ not really looking out for there customers just there own pockets

Fast service

Nice reps. We came to test drive, had a good conversation with the sales rep, and the sales manager, and left.Didnt hard sell us, and made it clear they wanted our business.All in all, a decent experience.

I came today for an oil change the guys was super fast and did great job thx again

To Johnny Ram, Eric Khalid, Yo-yo, & Team!Thank so much for working with me and helping me find the best deal on a car! These guys know there stuff and are very professional. Highly recommend them!

Nice people

I purchased a new GMC Canyon over the internet. They delivered the vehicle to my home state of Oregon at my expense. The vehicle was slightly damaged. I reported it immediately and they contacted me to see what went wrong. They went into the we have perfect procedures and this couldnt have happened. If that was true, they should have taken pictures when they delivered the vehicle and they didnt. So now it is my fault and not theirs. Im stuck with the repairs. NOT FAIR. They are not concerned with customer satisfaction. Beware.........

Got a quick expert full synthetic diesel oil change here. inspected everything topped off fluids didnt try to sell me services I didnt need. Highly recommended.

Ive purchased a Chevrolet Silverado pickup from here and parts are great... staff are friendly. Good service.

I stopped by this place because I saw the car I wanted in the parking lot. The young salesman was nice, the manager was nice at first but became very pushy trying to get my information and saying he would fix some bumps on the car for free. Said he would sell it to me for 14k but when I saw the hidden fees they tried to get me to pay over 3k more. Don’t go here it’s a scam.

Im loving this dealership there great

I called to get estimates for some work on my 2005 GMC Yukon. I was given a appointment and no quote for the estimates. I expressed I wanted estimates only. I arrived on Friday April 12.2019 at 1030. I was told that they would need to keep my car all day, Joe Perry the service worker would call me when they had the estimates. He handed me a paper and said sign there.. I said what is this permission to look at the car? he said yes and walked off.. I signed it under the impression that it was a work order to authorize them to just look at the car. Joe Perry called me at about 1:45 with estimates that were extremely high. He said over 2 grand for breaks and roters, and several hundred dollars for the rest including a Belt that would cost me 300.00...I told him I needed to talk to my husband and would like to pick up the car. He said to give him an hour and he would have it put back together. I asked him what the charges were for the estimates/diagnostic ..He said 437.50..I arrived with my husband shocked at this price. My husband asked Joe several times For what work? there was no work done to our car. Joe responded by telling him I signed an agreement to pay between $400-$700.00 I should be lucky he didnt charge us the $700.00!. At no time what so ever did anyone go over the possible charges with me before I left my car there. Nobody told me verbally that I could be responsible for fees between 400 and 700 dollars. Nobody went over the work order and discussed the charges for the estimates. It was very unprofessional of him to tell us he could of charged us more ! and we should be glad he didnt. We had to pay to get our car back but felt strongly that we were taken advantage of and greatly over charged. We would like to receive some kind of refund on the charges.Any other car dealership would give you an estimate up front to do the work.. most dealerships have a flat rate to get estimates. Also looking on your web site I see you also have specials on breaks and rotters which was never discussed with us or did anyone inform us about this. We will be following up with a more formal complaint and take appropriate steps in this matter. There is clearly some shady and unprofessional business being done here. There is no way I can with good conscious recommend this dealership to anyone.

My experience was excellent.My sales consultant was Cesar he was great.He was very determined and very nice I was so happy I had the pleasure of meeting him.Everyone that works there was nice and makes you feel welcomed they were helpful with my children as well.They also move very quickly I was only there for a few hours and out with my brand new car Im excited 😀😀😀😀.Thank you Cesar for you help!Great service, very friendly, top job

The salesperson DAVID was courteous, professional and listened us -- we told him what we needed and he worked with us to find the perfect vehicle. NOT ONCE did we feel pressured. It was very nice to work with DAVID he made our experience purchasing our new vehicle flawless. Thanks David -- We will tell our friends about your GMC dealership.

This is the Dealer to use if you bought used or new the service department will work with you. My vehicle is a 1998 GMC 1500 extended cab Z71 off-road package an its been serviced here every day since.. They will treat you as family as if its your first service visit or the next service visit after 20 years of servicing my own vehicle...Thank YouHilltop GMC

If i could give this dealer a negative rating i would. At first they were nice and persistent to sell the vehicle then after signing taking the suv everything changed for the worst! It takes multiple calls to get service! I work long hrs so I can only take my vehicle after hrs for service!!! It never fails the sales people there are indifferent and rude!!!! People please take your hard earned money elsewhere! Owner (Johnny) please hire sales people that1. Have decent people skills2. If not good people can damn well fake it to sale3. CareThe people who move the cars and clean them are nice and for that i will give them 1 star!Soon to cancel my service agreement there and go somewhere else that actually cares about costumers!P.S the sales man that has that creepy mustache, please reconsidere having it.

Fast efficient and friendly service department!

Service is excellent, that is why I have my car service there. I do recommend others to see you. VERY VERY HAPPY.

Started well, ended up horrible!! The one star for the salesman that helped me. Both are new and young, very pleasant and nice. No stars to Khalid horrible service will never work with him. I was about to sign the contract and ended up leaving. He insisted that I take a extended warranty and not pay the taxes on the vehicle. He wanted me to finance the warranty and taxes!!! Very pushy tactics..

Khalid is the most unprofessional finance director. Happy with the vehicle, he must find another job....very rude and makes you feel like you have no say in the paperwork. Not good! Cesar is wounderful. Please promote him he would be great at finances.

AVOID THIS DEALERSHIP! These are the type of sales people everyone hates. I found a truck they were advertising for sale in fresno. I called and they said it was a rebate for the 18 year model and the price was good. So i made the deal over the phone and paperwork via the web. Told the sales manager its a 4hr drive so i would like the truck to be ready when i arrive to make a quick turn around. I drive 4 hrs to buy the truck and when i get there the truck has a hole in the dashboard on the passenger side. This is a brand new truck with only 10 miles on it. Never once did they mention the issue with the dash. The point of buying a NEW Truck is that its new and free of damage. I told them that this is not acceptable and they then tried to sell me a 2019 for an additional 7000 dollars. What a scam. At that point i felt stuck since they only had the one 2018 and unless i wanted to drive home 4hrs without a truck or cash up 7k I was stuck with this deal. Then on top of it the dealer installed options were missing.The dealership is also very dirty and run down. Im sure it will be out of business soon. STAY AWAY!!!!

This started out great.But .......my return lease of my first vehicle and the whole process was not explained at all.I was told not to worry about it and at the time I should’ve asked more questions but was trusting and relying on the knowledge of a salesman.I should not have done this.At this point I don’t even know what to expect form my return Lease.I also wanted a remote starter in my car. After Taking my vehicle home and realizing it did not have one I called the dealership. They told me I couldGet one installed for under $200. I figured that would not be at an issue for me and settled.I did phone around to quite a few places and was told it be about $800 to get one installed.I have Talked to Justin at The dealership who returned another email of mine suggesting a place that would also cost $800 .You think it would be in their best interest to follow up and call me.... they have not and They have not replied to my last email.The inside of this place needs an extreme makeover. It would be nice if it was brighter inside and cleaner.My first leased vehicle was from Stewart Chevrolet in Colma California And the only reason I did not go back to them was because they were so far away. I wish I would’ve.They have the best customer service and when I first least my vehicle they checked in with me on two different occasions to see if I was a happy customer. I was extremely happy.They had asked me if they could do anything to make the experience better and just receiving a phone call, was acknowledgment of their great customer service.I wish I could’ve left a better review 😞UPDATE:What is the owners name? I would like to speak to the owner as the employees do not return my calls!

Service was super fast Today

Did my oil change today for the first time with that dealer and evewas super thx you guys again

I purchased my vehicle on 8:15 2017 I was taken for a test drive where someone hit me from behind the salesperson in the vehicle with me did not want to get the information from the driver that hit us instead he asked the driver to follow us back to the car dealership I kept telling him you should get his license or at least take a picture of it he did not listen. By then I was very upset I had to wait a long time to purchase the car which I was paying cash for . Then I had to wait to see a finance person to draw up my paperwork I waited a long time for that also once he drew up my paperwork he asked me if I wanted to sign up for a vehicle contract a warranty that I would pay in order to have coverage for replacement parts on my car. I did go ahead and pay him the $2,000 which then I also mentioned that if I find a better deal I will go with someone else. Well I end up finding a better deal he never informed me that I would have to wait a long long long long time for my refund which Im still waiting for until this very day its almost been a month now and Im still waiting for my refund of $2,000 the moral of the story is dont buy your car from hanlees

Just like any other dealership. Will try their best to get more money out of you. Nothing special. I did get a good deal on the truck though. Thats why 4 stars.

Dealership is under remodel and customer service is substandard.

After being turned down at numerous dealership, i was frustrated that i could not get a truck. I went to Hanlees GMC a little skeptical because i had been told that I was approved for a loan just to be told later that i was not or that i needed thousands of dollars as downpayment. However that was not that case here, the salesman Cesar showed me a truck and went through the process with ease. I want to thank Aj the sales manager for finding the bank that was willing to work with my bad credit. Highly recommend working with cesar and A

No waiting room, no coffee? ON VETERANS DAY?

This is absolutely the worst follow up service on the car I purchased at this place. I’m telling everyone look elsewhere for your new or used car I’ve called about my registration and they told me they overnighted it FedEx and I still did not receive it. So I called FedEx and there’s no record by my address and they can track it by my address they’ve lied over and over they don’t return your phone calls so look elsewhere I do notRecommend this place at all. Lying bastards. But they call when they want to sell you the car believe me and I’m not the only bad review.

Got me in and out and was about $400 cheaper then the dealership in San Leandro. Will definitely return if I need something from the dealer done to my Duramax!!!

Bought a 2019 suburban, be sure to purchase the extended warranty either through them or a 3rd party, lots of things can fail on these new vehicles and they are expensive

The service department is great. Joe, the service manager, is always attentive. I always come here for service and oil changes on my car.

The service was great they got me in and out and it seems like the mechanics know what theyre doing

This place is a real scam! The phone numbers are now disconnected, the car we bought they added all sorts of GAP insurance and extended warranties to. We told them we didnt want any of that but when the contracts arrived there they were. We cannot reach the now defunct dealership and must try to deal directly with GM. Hope they are more honorable than these guys.

A Good place. I love it

Poor service under new management, excessive prices

Do NOT buy from this dealership. Their customer service is terrible. Even the management is awful, rude & disorganized. I guarantee you, if you see a car you like on their lot - youll find the exact one at a much better & more established dealership that knows how to respect their potential customers. Save yourself the headache & skip this one.

Had to get a recall said it would be a couple hours was done in 45 min sweet thanks guys

Always a pleasure courteous reliable service

Very reliable and helpful people at the GMC Hanlees and hilltop also very helpful dealers like Diana sales lady and also sales manager Khalid

Hilltop Buick has always treated me with respect and always give me good service for my car. I recommend them to anyone.

The Service Dept has always been very accommodating

Customer service (Jose) was incredible.

Took good care of me, and repairs 100% covered

Terribly irresponsible. They sold a vehicle with broken stereo and didnt care any warranty. No interested in a fair deal but only taking more money from buyers. It was my mistake to trust these guys.============Its just your standard quality. When I complain about this, everyone in your shop was transferring my call to another. It is very strategic and a teamplay. I bought nissan leaf through the dealer Cezar, but I realized everyone else is not different from him. Im using the car without stereo cause you didnt give me the sd card and you dont take any responsibility of it.

I drive there almost every morning

Good

Great job on my oil change! In and out within the hour and worth the $50!

Great service on every visit

Very good and support local business as always.

Horrible place, horrible service! I know theyre trying to sell, its their job, BUT these people were waaaay too pushy and rude when I didnt want to purshase a car there.

Great customer service.

Pleasant. No answer to phone message left.

Good care center for my ss

Convenient location and great service.

Place is a joke, i been trying to cancel an external warranty since july, and until now i been waiting on my refund, its funny my family brought 3 cars from this place last year but after this i will never go back to do any kind of deal with them.

Great place to buy a car

Perfect service! Expensive but worth it.