Absolutely Amazing!!! I Literally Got The Car That I Wanted! 2018 Buick Encore and It Is Is Sooo Beautiful and Such A Great Car! Allen and Theron Were Absolutely Amazing! I Had Such A a blast and Smooth Process and They Really Made It Happen For Me! I was able to get in the car I wanted and I’m So Blessed! Please Check out Allen and Theron and Dawn As Well…Such Great Customer Service and Good Vibes All Around! Thank You!

Dan Sharon was very informative and made sure that everything on my check list of options were met. I highly recommend Rick Hendricks Chevy, they really make you feel valued and take the time to listen and assist in your car buying needs. Worth the 2 hour drive!!!

My truck looks and rides great. The service was great! Johnny contacted me and was positive and reassuring that you all would do a great job and leave nothing undone. His kind words put my mind at ease, so I didnt mind the wait. When I picked up my truck, the two women who helped me were also very kind and professional. You all did a great job!

Good morning and like to do a little bit of bragging about a dealership, that while I didn’t purchase the vehicle there initially, they took card of me as if I did .I had some engine trouble with my vehicle so I called up Rick Hendrick Chevy G M C service I got lucky to make contact with,Mr. Bronson Robertson, Rick Hendrix client service advisor .In my case the car was under warranty so Bronson, was able to find me a car while mine was repaired. His communication was incredible, as he navigated me every step of the way, from ordering of the parts, to when the mechanics received them. Also, when work on my vehicle was started, to when 100% ready.Their service department did an excellent job getting the vehicle back on the road quickly as possible. I highly recommend Rick Hendrick Chevrolet, highly recommended Bronson Robertson and highly recommended also there body shop, as I’ve sent every year and make I’ve owned there, for flawless results . Thanks Bronson it means a lot .

Harrison Adams and Finance Theron really helped me out today. Not only did they get the car i wanted, but they did it with no money down. The display of integrity, patience and thorough hard work is truly sublime. I would recommend this location to any and everyone I know. These guys truly made my week!

Mr. Matt was great! I called so many dealerships that morning and was so flustered. But as soon as he answered, I just knew he is who I’d work with. He was so calm and kind, professional yet personal. I was able to be comfortable and know that I was in safe hands, not slimey hands! He got me in and out in record time! He was so patient and reassuring, and referred me to a vehicle better than the initial one I wanted. I am so impressed with your dealership as a whole. From the coming into the wrong door and being personally walked to the correct area upon entry, to the financial advisory personnel, down to Mr. Matt and his colleague driving my previous car home after my purchase. I look forward to the referrals I send and am confident they will receive the same presidential treatment!

Such a friendly and goal oriented group. I needed a truck. They found it and delivered it 3 weeks before their promise date. Promised reality and delivered a miracle. No one is better at this. A very happy customer, this is my 5th Rick Hendrick purchase in 11 years. AWESOME people and AWESOME service. No need to shop elsewhere. Period.

Dawn,Very nice, always working..even on her off time! she tries to accommodate and work with you to get you in the car you want! She pushed for my car to get through inspection and cleaning and made sure everything ran smoothly to make the process easy! Definitely recommend!

Dawn was so great during our car buying experience. She kept me up to date on the delivery dates for the specific cars we were interested in. She made sure to let us know as soon as a car was delivered I was interested in so we could purchase. She was responsive, friendly, & the deal felt low pressure and pleasant. Would highly recommend.

I had a radio recall and an oil change and it took 2 hours and I had an appointment. You should inform people of the length of procedure prior-I have never had a 2 hour oil change. And I should have been asked if i had the time to do the recall that day if that was the delay. I missed an evening appointment after being told it would be done very soon. it wasnt.

I just moved back to area, so was able to resume my free oil changes at your dealership. I tried to get an appointment to get my oil changed but had to wait OVER two weeks to get in. Then I was told by service advisor I could leave but received a bill for $25. I called number on my invoice that sent me to Norfolk. They gave me a number in Richmond but just rang. No one picked up. I texted back but got no response re: payment. None of my paperwork showed any results if my visit. How is my car doing? Do you recommend anything? At this point I’m really leaning towards not coming back. I can get the oil changed closer to my house at a more convenient time

Ive bought several cars from several dealerships and Rick Hendricks is above and beyond any other car buying experience Ive ever had to date. Craig was very accommodating, knowledgeable, and helpful -- never pushy or salesy. They have a very clean, modern facility. Everyone is extremely pleasant and helpful. I got the perfect vehicle at a fair price and am very satisfied with my decision to give them my business. Craig even called me a couple of days afterward to make sure everything was going smoothly and that I didnt have any questions or concerns.** I was not asked to provide this review, and I dont normally take the time to do so. It was just such a great experience that I wanted to share with others who may be considering buying with Craig and Hendricks Auto Group.

Thomas was a pleasure to work with. Honest and kind! You don’t

Dan Sharon did everything to make the deal easy and he was accommodating at every turn. Great communication! Elliott in finance was very helpful in assuring I understood the terms of my deal and worked hard to customize additional warranty coverage for my vehicle. Great experience all around, would recommend!

Dawn Smith is ABSOLUTELY AMAAAAAZING in every single way! I highly recommend to any of you coming here to here a new vehicle, make sure you ask for Dawn when you come in. We’ve been here a few hours while she has done everything aside from breaking her back to get us in the right vehicle for the price we were looking for. I can’t say much for the other representatives, however I can say that I didn’t notice them interacting with their clients as much as Dawn had with us. Plus she made quick friends with our 9 year old son. She’s amazing!

Got a low air tire warning twice - thought slow leak. Drove to Chevy repair shop & spoke w/ Daniel Ortega who was able to squeeze me into an already full schedule repairing my vehicle in two hours!! I was very, very 😊 happy!!

I called to check on a vehicle and Dawn Proffitt answered all my questions in a quick efficient manner. I then came in to test drive a vehicle, Dawn met me with a smile and was super helpful when the vehicle i test drove wasn’t quite what I was looking for, she went on the hunt and found exactly what I was looking for Dawn took amazing care of me! I highly recommend if you are looking for a new vehicle to give her a ring. 🙌

I had driven a Traverse at another dealership but my husband had checked with your dealership and the price seemed better. So we set up a time and met with a very sweet young lady that actually sold us the car. We got a really good deal because the sales manager met with us and did an excellent job of getting us the price we needed to purchase the car. It was late that day so we went back the next day, which was a Saturday to pick up the car and when they were detailing it, they found a tiny dent, so we left the car and came back on Monday to pick it up. The dent was gone and the car was beautiful. I love my Traverse! Its now been in for its first service and the service manager was so nice. No bad experience at all and everyone there is friendly, helpful and knowledgeable. I proud to drive a Hendrick Chevrolet Traverse!

We had a great experience getting our 2021 Tahoe with Chuck. He made everything so easy throughout the process. Chuck allowed us to communicate with him on our own accord without the typical nagging phone calls that you get when you’re in the market for a car.When we got to the finance manager’s office, the experience went just as smoothly. No high pressure sales and we left with a payment lower than we expected.I would recommend Rick Hendrick GMC Richmond anyday! Thanks guys!

It was a very pleasant experience. They took the time to show us several vehicles, explained the differences, and didnt pressure us in anyway. We are very pleased with the dealership and our new Buick.

Dan was amazing to work with. He was very helpful in finding the perfect vehicle for me and my family. He was never pushy and just wanted to make sure we got into the right vehicle for us. We are so happy with our 2021 Yukon Denali. Dan even took extra time after we purchased the vehicle to show myself and wife all the amazing technology especially the rear entertainment system. I would recommend anyone looking for a vehicle to go see Dan at Hendrick!

Dawn was extremely helpful! If she’s any reflection on the rest of the Hendrick Auto family you guys are all amazing in my book. I would/will always get any new truck from this dealership!

I had a very positive experience at the Rick Hendrick dealership in Short Pump Virginia. The Sales rep, Dawn, was very friendly and helpful.She really went above and beyond to ensure that we were fully satisfied with the pricing and the terms of sale. The service was exceptional!

This was my first experience with this dealership. It was very good. I had to take it in for a couple of recalls. My appointment was early, the service advisor informed me as to what had to be done and the approximate time that it would be completed. He was correct with the time. would definitely return for service.

Had a great experience with Chuck Jones. He was incredibly helpful the entire time and made the process painless. Him and the entire crew were great throughout the process. He had vehicles waiting upon arrival and quickly helped us find exactly what we were looking for after just a few minutes. Would recommend Chuck Jones to anyone in need of a vehicle.

Located the vehicle I wanted on line last week. I was contacted by a salesman who sent me the price of the vehicle. I scheduled a test drive however when I drove the hour to the dealership the sticker price was $3000 more then what was sent to me. They stated that those were dealer add-ons and refused to take off the equipment that I did not want or need. $1200 for running boards $400 for the tinting of the two front windows, $200 for nitrogen in the tires, $200 for a four set of wheelocks etc. This was the only vehicle in the area with the engine I wanted so I asked them to send the info to my credit union who I had already arranged financing with. After hearing nothing back from my salesman I called him the following day and to his credit he answered on his day offI was told to call the dealership and make sure the vehicle was still there which I did and arranged to pick it up the following morning at 0900. When I got there at 0845 the vehicle was still in the parking lot not cleaned and definitely not ready. Finally at 1030 the vehicle was taken back to be cleaned as I finally went back to see the financial manager where I was given a different total amount. After some back and forth and almost arguing it turned out they had added a subscriotion to on star and xm radio onto my bill as well as did not take the wheel locks off the price. The general manager that day as well as the financial manager never once apologized for the miscalculation or my extended wait. Had it not been for the this being the only vehicle in the area with the engine I wanted I would of walked out. They care less about your time there and try and hide hidden costs on your vehicle so watch out. I will never recommend this dealership to anyone. This experience was NOT enjoyable like buying a vehicle should be. The customer service here is one of the baddest Ive seen.UPDATEI contacted the listed person who asked to give her time to see about making the situation right. I was told she would call me back the following morning after she spoke to her general manager. After not hearing back from her I called her back in the afternoon and was told she had not spoken to the manager yet but she would and that she would call me back the following morning. I once again did not here from Mrs Fein. I called once again today and was told she had already left. The great customer service continues and I would still not recommend this dealership to anyone. They say they strive for 100% customer satisfaction and I cant even get them to call me back.Spoke to David Strom today who is an awesome guy made everything right. After dealing with him I found out that Rick hendrick chevrolet does care about their customers and their feelings. I would definitely recommend them to buy your next vehicle

Very poor service, my I appointment was on Thursday 7/29:21, 7:45 A.M., I took my truck to the dealership late Wednesday afternoon. My service was for an OIL and Filter Change along with Tire Rotation. I also had a transmission hard shifting issue to be resolved too. I did not get my truck back until Friday afternoon. I took me a week to get an appointment, when I have a scheduled appointment I expect to get my truck back the same day especially when my appointment was early 7:45 AM. My service agent called and told me that work was backed up since the dealership was so busy. I called the Service Manager and he did not answer his phone I had to leave him a voice mail and asked him bro call me at his convenience. He never called me back. This is rude and not good customer service. When a customer spends thousands of dollars on a vehicle I as a customer expect to be treated well after the sale too. It does not take from Wednesday to Friday to service a new vehicle with just over 20,000 miles. I had the same service performed in Oct. 2020 and got my truck back in about 3 hours I waited on my truck that day. I spent $4,000 dollars for an extended warranty so if I had anymore transmission issues it would be covered via the warranty. I was charged $162 for the transmission issue. I was told by my service the work the transmission technician performed was a computer issue and it was not covered under my warranty. Not good. It seems there is always a catch when it comes to warranties and the customer still has to pay. Now I am forced to continue to use HENDRICK GMC for service because I bought the extended warranty there and no other GMC dealerships will honor it. I have checked with other GMC dealerships and was told they could not honor another dealership warranty. I am 75 years old and have owned many Chevy and GMC vehicles over the years and never had a problem at a dealership service department before until last week. When a customer calls the service manager he or she deserves a call back after all it is the customers that are paying all workers salaries at the dealership. Have a good day hopefully my opinion and my experience will Improve customer service going forward.

Havent had a bad experience yet when talking to the service representatives. In fact the representative (Thomas)that Ive talked to is very accommodating and welcoming. Those attributes are what I look for when I take my car to a dealer for service, how the representatives interact with me.

Had such a wonderful experience in looking for the Jeep I wanted. Dawn Smith went above and beyond to make sure I got what it is I wanted. She was very nice and extremely patient with me. I will definitely be recommending all my friends to her in their search for a vehicle.

We have bought/leases a few cars from this dealership and we had excellent service every time! Dan Sharron is our go to always!

It was my first time using Rick Hendrick. They were professional, prompt and reasonably priced. My Equinox is running like a dream.

We are working with Dawn Smith at Rick Hendrick Chevrolet, and she is the absolute best!! Shes down to earth, she doesnt make it seem like your talking to a buisness man in a suit trying to make a sale. She knows what shes doing, and we had to bring our 3 young energetic kids with us and she was so patient and understanding. The best sales consultant we have ever worked with before, I would highly recommend her!

What a pleasant experience at Hendrick Chevrolet! Need a new vehicle? Go see Jeremy McCarter! Of all my years purchasing cars, Jeremy is by far the best salesman! No gimmicks, no BS....treats you with respect and very polite, very knowledgeable. He will get you the best deal! Youre in good hands with Elliot in Finance to find you the best interest rate. You need to purchase a car there just to check out their high tech document sign system.

Dawn has been amazing to buy my first car from. The whole experience was painless and as easy as buying a car can be. Dawn was super laid back and as sweet as can be. I would reccomend her to anyone looking for a fun and painless car buying experience! The whole Hendrick team was fantastic!

Salesman Dan Sharon was very helpful. Car was available at a reasonable price. We were given a fair price for the trade in.

Dawn was super nice and easy to talk to! She was quick to grab the keys and let me test drive.. and able to get me out with a new car with a payment in the range I was looking for! Highly recommend this dealership AND DAWN !! 😍

I called to check on a vehicle that we needed ASAP due to a death in our family and needing to travel out of state with my 96 yr old mother in law. I explained I’m in a hurry have to make this quick. I met Ebony the Sales Representative-she was so understanding and helpful. Ebony went out of her way to show me what was available. I fell in love with a gorgeous blue Cadillac that they had just received in trade. The service department and finance department went out of their way to detail the car and have it gassed up & ready for our trip. This has been the best car buying experience I have ever experienced!! Highly recommend Hendrick Chevrolet GMC Buick.Thank you,Vickie Harris-Williams

Craig was helpful and very knowledgeable. This is our second time having him as a sales person. Jared was absolutely wonderful and the experience was amazing!

They guys did a great job getting my info entered and me out of the dealership quickly, however I really felt bad when I heard that Dorian had left your dealership. She was possibly one of the greatest car dealership employees I have ever met.Also, Im not sure if you do it, but I feel that a car wash should be done on all vehicles serviced by the dealership.

Dawn was super friendly and kind. We came in to just look at a car and she actually helped us buy our dream car. She was very nice and patient with us and our children. We highly recommend her and Rick Hendrick Chevrolet

Dawn Profit was very helpful and extremely nice. It was a pleasure doing business with her and the folks at Hendrick Chevrolet!! 5 Star service, Highly recommend!

Dawn Smith was amazing with helping me get into a new GMC Sierra Denal!! We were in contact almost every day until the vehicle arrived. She was very attentive and answered all of my questions. I am very satisfied with my new vehicle . Dawn is the best!! I would recommend Dawn to anyone looking for another vehicle.

Ricky Bryan was amazing with helping find my perfect car! Everyone was working to find me the best deal and making sure I was making the right decision!

This was our second purchase from this dealership. We used the same dealer Ricky Bryan, who made buying a car a delight. He is very knowledgeable and could answer any of our questions. The sale was very smooth and Ricky had everything done when we arrived. Even though we have a dealership within 15 mins. We choose and will continue to use Rick Hendrick Chevrolet.

I must say this Dealership is Very Beautiful!! nice neat and clean. The female sales person that assisted us was very nice but the sales manager has literally lost his mind. Becareful purchasing a vehicle from here theyre out to get you!!!. An OVER PRICED!! Explorer Conversion Van was looked at yesterday with a purchase price of $36k. It is a 2010 Black in color with 35,063 miles. The condition of the van was good not great with a sagging headliner faded head and taillights. The trim along the side of the van was separated and loose from the body. The roof paint was cracked from what I assume heat from being exposed to the sun 🌞 during those summer months. The original window sticker back in 2010 when it was sold was $35,840. Their listed price 11 years (2021) later is $36,395 now how is that possible 🤔. The sales manager came out and basically insulted our intelligence by trying to convince us that this price is legit due to add-ons that the van has that is listed on the original sticker. We tried to inform him that the price thats on the original window sticker includes all of the upgrades and features that is listed at that original price.How can you sell something more now then what it cost 11 years ago with age defects which is a validation for depreciation?

Buying experience is pretty typical. Overall Clarence the salesman was great. He listened to me and worked with us as we changed our minds from the first truck to another one. Elliott in finance was also great, he got me a great low rate. Donnie in the service department had the truck meticulously detailed, fueled and filled with DEF. Thank you for the great experience.

Got an appointment same day on the app. Was able to social distance. I appreciate the free water, I just finished working outside. Thanks for the good service.

Dawn was fantastic to work with! She helped get us into our new Suburban quickly and easily. Well be back for our future vehicle purchases!

Dawn was exceptional at keeping me informed of the process. She made the buying experience fun. Elliott was amazing as well. Great Experience all the way around !!!! Thank You Rick Hendricks Chevy/ Buick/GMC

After a minor hiccup with my original service, they got me in quick and got everything perfect! Super easy to work with! Would definitely recommend and will definitely come back for future service

A few weeks ago, I stopped by to put my pup in the back of one of the Buick Encore’s that was on site. Craig McCarron was more than happy to assist and chat about the car, as well as my sweet pup that I had with me. I decided after a few weeks that I wanted to go back for the Encore if it was still available and it turns out the day I went back for it, it was on the trailer to go to a different dealership! I called Craig and he immediately went to find out if they could get it off the trailer to hold it for me. He called me back within minutes to let me know they would go get it and would have it ready for me when I arrived. Upon arrival, the vehicle was sitting right out front already warmed up and ready for a drive. The Rick Hendrick team was an absolute pleasure to work with throughout the day and I couldn’t have asked for a better experience. My sweet pup Mae loves her new ride and gives it an A+!!

The team here at Rick Hendricks are awesome. I love that they made me feel like one of the family. They have awesome service and Chuck was very nice and easy to work with. Thanks guys.

High. Prices for parts. Ask about problem i was having with my buick. And the people claim they had no idea what i was talking about. Dont worry about me buying a vehicle here. Never going to happen

I was told my problem was multiple different things by different service managers and one of the things that I was told wasnt even relevant to a mechanical issue with the engine, which is what the real issue was. At the very least make sure you are on the same page when talking to a customer or if you dont know the issue just say you dont know instead of making up random things. No one could accurately tell me how long it would take to fix my truck and I only got a phone call when it was ready after a few weeks. The lead time to fix my truck started at days and turned into weeks which mirrors the issue of employees just making things up to have an answer instead of just being honest and saying they didnt know. My truck was purchased for work and the loaner vehicle I received was a small SUV without a trailer hitch so my work was impacted. This truck was a change for me as I have always owned Toyota Trucks and never had any major issues with them, but I decided to go with a Chevy and it has already had its engine torn down to replaced parts with less than 10,000 miles on it.

Everyone I had the pleasure of interacting with was friendly, nice, and helpful! They were also very quick and honest about a part I didn’t need. I will definitely be going back!

Service was top notch from the ordering process to delivery. My salesman stayed in contact throughout the process. All my questions and inquiries were promptly answered.

Ive always received the best of automotive service at Rick Henry car repair they taken pride in the service they performed Stanley is the best words cant be express for how hes such a pleasant person

Amazing personnel!! Great customer service, Harrison was super friendly and helpful, Jake went out of his way to find us the car we wanted. Highly recommended them!! ❤️

What a terrible shop. Your mechanics should seriously be evaluated by professionals because the overcharging, unnecessary repairs they try to throw on hard working people like me is pathetic. Never would I recommend this dealership and never will I be back. Sad.

Service was very fast, staff was friendly. Will definitely use Hendrick’s for further service needs.

Stanley was my advisor and he was extremely polite and courteous. He gave me options for the needed repairs to be completed and explained everything thoroughly. He answered any follow up questions I may have had. Also I interacted with Tommy in parts and everything that Stanley was and did for me Tommy did as well. So to make a long story short the two individuals mentioned should receive some sort of recognition for their hard work.

This dealership does not share its service data with Carfax. This statement came directly from Carfax. If you are getting your vehicle serviced here be prepared to have zero information on your Carfax report. I called and had to leave a message for John Berry the service manager about this issue and he has yet to return my call. This speaks volume on the way they are operating this dealership.They want to show you the Carfax for the cars they have for sale but they themselves do not report anything they have done to your vehicles. This is unfortunate as they always want to show you the Carfax report on what they have for sale. This means they could have done a lot of repairs/body work for a used vehicle they have for sale and you would never know anything different.*Edit. Apparently you have to go into the dealership to speak to anyone. Their response proves that they wont call you back even when the person on the phone advised me to leave a message with my return number and he would call me back.

I recently called looking for some parts on my 2004 Cadillac DeVille. The parts employee was incredibly knowledgeable and helped me find exactly what I was looking for! I would definitely recommend this group to anyone in the area looking for some work on their vehicle.

Nice place, beautiful lay out. Nice overall environment for everyone if you’re looking to purchase a Chevrolet sorry I’m more of a Ford guy but hey one of the nicer dealerships around

Great service. Obtained part quicker than I thought possible

Great experience! Dawn, Ricky and Robert were terrific!! They were able to put me in a great vehicle!

Jeremy was awesome, best customer service, thank you David Strong for your help.

Fantastic experience, the salesman Harrison was friendly but not pushy and the finance team was willing to work with me on my trade-in value. Would definitely recommend this dealership to anyone searching for a new vehicle.

Great placed if youre looking for a good GMCs no scratch that it is a wonderful place thats exactly what to expect you get the best deal here on the other Chevrolet places in the area even strosnider Chevrolet in Hopewell cant compete

Work was good and everyone was polite and helpful. It just took too long. I was there for almost 3 hours.... too long. I will give this another chance....

Buyers BEWARE. ON 9/13/2021 A CUSTOMER WAS PURCHASING A TAHOE FROM THIS DEALERSHIP HAVING TRUST IN A FAIR TRANSACTION ONLY TO BE PLAYED WITH ON THE PRICING OF THIS VEHICLE.......THEY SEEM TO HAVE NOT LEARNED TO BE HONEST WITH THEIR CUSTOMERS DECEPTION TACTICS WILL NO WORK !!!!

I had been to at least 6 other car lots before i contacted them about my dream dodge pick up. Nick responded and got me into it which no other dealer could so. He treated me like a person instead of a check and never once tried to sell me something I did not want. I will be going back to buy my next truck!!!

Dawn was awesome and was able to help us get where we needed to be with our suburban purchase! We really appreciate her kindness and generosity!

Had a great experience with Hendrix and the sales department, Dawn was great to work with and made the purchasing of my Vehicle stress free and easy.

Great service department ! Very efficient and communication was excellent in the repair of my Buick Enclave

My salesman Chuck Jones was unbelievable. He was helpful, patient, and responsive. Couldn’t imagine a better guy to work with. The only small comment I had was waiting for my insurance company to get back to us (which took about 45 minutes) stalled the rest of the process. I think everything else should’ve been able to roll along with sales, detailing and financing as we waited. Instead it cost me almost an hour of sitting in the showroom wasting my day.

Everything went as planned. I set an appointment. I showed up. We confirmed my needs. I was advised of needs after the initial inspection. I was giving a timeline for completion. Everything happened as agreed upon. I waited in the nice lobby waiting area as work was being done. Overall experience was great. Thanks, Page Y.

Purchase my vehicle from Rick Hendrick and had a wonderful experience. Dawn Proffitt helped my wife and I select and ultimately purchase the vehicle we will be driving my family in. Looking forward to driving it round town and on road trips.THANX!

Had a great experience shopping here! I was set up with Ebony and Dawn from the start. I came in looking for a specific vehicle which unfortunately turned out to be sold already. However they were able to find me the next best thing! And it came out to be under my budget, and they worked with me to get me to close as they could to the monthly payment I needed and succeeded! Would Highly recommend shopping with Rick Hendrick Chevy, Buick, and GMC and asking to be set up with Ebony and Dawn.As a side note and icing on top of the already great service, Ebony knew I was in a rush towards the end due to some snags that came up when preparing my paperwork, so in process of signing my paperwork she took the few things still left in my vehicle that I traded in and put them into my new vehicle and had it ready for me to go as soon as I left the building! Thanks alot to Ebony, Dawn and all the associates of Rick Hendrick Chevrolet!

Dawn has been so helpful from purchase to any service needs. Truly a exceptional employee

Amazing experience. Ebony was the best sales woman I’ve met in the car industry. Thank you so much. I’ve gotten the car and experience of a lifetime. I will be returning to her for any other car purchases in the future

I could not be more pleased with the service I received at Rick Hendrick Chevrolet. I had to have my suburban towed from another state, and Wes was extremely professional, helpful and reassuring.

We purchased a vehicle from Dawn Smith at Hendrick Richmond. She has taken us through the whole process in a friendly and professional manner. She has gone above and beyond in assisting us. Thank you, Dawn!

Matt treated me like I was his only customer. He was knowledgeable, courteous, friendly and very professional. Matt would be the reason I would recommend Rick Hendrick to friends and familyElliot explained clearly the transaction and the sales contract.He was patient with questions and I was impressed with his knowledge and professionalism as well. I would recommend Rick Hendrick because of Elliot as well.Harrison was part of the team that helped me get the price I could afford and the payments that would work for me. Harrison is another reason I would recommend Rick Hendrick.All of the team members that assisted were terrific. Oh and I love my new 2020 Trax XLI will be a customer for life.

Wesley was very helpful and pleasant to work with in scheduling my vehicle for the safety recall, having the part ordered before the appointment, and getting it through the shop quickly.

Jeff Moore was awesome. You know he’s a great salesman when he sells us a car we never imagined getting, an all electric car. My wife loves it. I think this is the happiest I’ve seen her when buying a car. Great job to Jeff.

Everything was great. I was greeted, told my vehicle would be ready in the time allowed and as promised it was. Very friendly and easy check out service. Highly recommended!

Awesome! Ricky Bryan was the best! I love my new Buick Encore! Thanks and I look forward to taking my car in for service.

I have never had such terrible service at a dealership. My boyfriend checked the oil and the salesperson had no idea what that stick was for??? Really!?

I think they are too big for their pants.My previous CSR left, so I scheduled an appointment with a new one. They have two sets of bays, east and west, so I emailed the new CSR to determine which bay to go to.... No response.I chanced it, and when I get there, the appt seems to be with a completely different person, which just ordered parts yesterday for an appt that was setup 2weeks ago. They should be here soonWaiting on the vehicle, I was the youngest in the room, but the CSR still could not remember if I was whom he want to talk to. Paperwork reports that they advised me on this and and advised me on that, nope had none of those discussions, but the CSR probably scores more points if they put that down.Rolled in before 8am rolled out at 4pm, long day to sit in waiting room. People watching is great. They have water, tea, coffee... That is it. Dealership is clean. They had Plexi barriers up at CSR desk, but nobody was wearing a mask, seems like lipstick treatment of COVID protocols.Maybe I should try a different dealer.

Jeff Barton always takes great me when I visit the store. Jeff and his team got my truck serviced and back to me quickly and I really appreciate that.

Theron listened to what I wanted, set me up with the truck that met every one of my needs, expertly answered every question my wife and I had, and then streamlined us through the entire process. Every step was seamless and pain-free. Even when there was a problem with my trades title that caused us not be be able to use it in the purchase, Theron and his business manager didnt miss a beat and found an easy way to let me keep my new keys. Overall my wife and I could not be happier with the whole experience! Seriously, thanks for everything and I will see you at my first service!

The guys in service are always awesome. Thomas Mason did a great job of helping me and fitting me in before we had to leave for vacation. Always top service by that crew.

I just wanted to take a moment to recognize Daniel in the service department, Ebony in the customer care area and so many others for providing such extortionary customer service. I cant thank all of the leadership and staff members enough for setting such a wonderful example of how customer service should be. Thank you for such an incredible experience! I will definitely recommend any one reading this to meet Ebony, Daniel and the amazing team at Rick Hendrick. Thank you again for everything.Rob

The atmosphere was good, the young lady that waited on us was very friendly and she answered all questions, Looking for a good reliable car, go see them and zrooooim off the parking lot

Our sales man and finance man was awesome to work with thank you all

I love coming to the dealership to get my car serviced. Everyone is so nice and quite a few different staff asked me if I needed any help. Not to mention how quick the service is. It really is impeccable. I got my husband to purchase a brand new truck from here last week. So now we both have new cars from Hendrick Chevrolet. We both couldn’t be happier!!

The service provided at the dealership is second to none. Whether it be buying a vehicle, maintenance, repairs, the customer service is outstanding!

Stanley has always been wonderful and professional. My husband is deceased and I can trust him and this service department!

Everyone at the dealership was friendly and accommodating. They worked with me to help reserve the truck I wanted and made the buying process relatively easy and painless.