Excellent work these guys know trucks! I TRUST THEM they do a better job than the dealership and I will be back.

Awesome place, it’s like a adult toy store. Every time I turn around there’s another part I just absolutely need for my truck.Between the amazing selection of parts, the customer service and help from Steven is what drives home everything.He will look out for you and help you anyway he can, and he will sell you a great product to.They also have service and do the modifications to your vehicle. They installed a fairly unique locker in my tundra and did a fantastic job. Couldn’t be happier.

They were able to get a part in within a couple days that was back ordered on the manufacturer’s website. The price was competitive.

DO NOT RECOMMEND. Their logistics system is abysmal. I placed an order online for an in-stock part with next day pickup. Drove 2 hours to pick up only to find out that they did not have the parts in stock. The nearest place they did was 4 hours away in PA but they had no way to do an inventory check to make sure this didn’t happen again. They also weren’t able to refund me on the spot without escalating the issue which they said could take hours... so we will see how long it takes to get my money back.

Excellent service, pricing, and products! I live over 50 miles away from this location, and travelled there specifically to have these guys work on my truck - and Id do it again in a heartbeat. Steven always goes above and beyond to take care of the customer, and this time was no different. I work over an hour away from them, and when I couldnt make it there right by closing, Steven hung around a bit longer so I could still pick up my vehicle that evening, and to ensure he could answer any questions I may have. Extremely pleased; I do recommend giving these guys a shout if you need anything done to your truck or Jeep! A+++

Great group here. Had an issue with some wheels I purchased on line. Eric took care of me, got me into a new set and my Jeep rides perfect. A great testament to their dedication to their customers. Will definitely be giving them my business again. Thank you Eric for helping me out of a tough spot.

Called store about a lift kit and was told that the bilstein shocks would be available on 2022??? What the!!!!

Was in the store all of 15 minutes. What Ive been looking for for the last 3 months staff very polite and knowledgeable about all four wheelers three wheelers and anything with wheels

Baught my winchfor my jeep .lots of choices for your truck suv and 4×4

Super, I love my jeep wrangler jl. Thank you. Good job

It took. Over 4 months to get my order. I always had to call and ask what the hikd up was. It was Skyjackers fault I was told. They had idea when it would get there. I asked for a refund until my order arrived since I never received my lidt kit or was told a date or even a single call to say hey sorry for the child uo but here is what is going on. If my business were to take a customers money for 4 months I would consider that theft. The lift kit finally arrived as I was notified email. . I go to pick it up and they say you owe $64. Wring. I wont be doing business with this poorly run company. I understand that problems arise especially with tje pandemic. . Its up to the business to keep the customer informed when take a few thousand dollars and just keep it to themselves and sont bother to inform me. Tje standard answer I kept getting we dont know its skyjaxker not us. Nobody ever called me back. I had a good hour it seemed like to look around the store while they figured out my order and why I owed then more money .. In general this place looks to offer over priced products that can be bought elsewhere for less. I would not trust this company to touch my vehicle based on he lack of management and customer service. In general when the business takes your money it is common courtesy to at least contact the customer with updates. If I were seeking a place to have 4 wd vehicle modifications I would like for a local, small business. Too much corporate bullying of customers because they think they can. Just my 2 cents on my order that I just received. . I paid over $3,000 and waited 4 months. The issue is not covid but rather the lack or customer service and follow up. Had I been offer4d some sort of anything U may not be so critical. Clearly they didnt care. I would not recommend this store to anyone looking for parts or vehicle service. I do not who to hold accountable for this since U never heard from a manager and the cashier clearly didnt know what was going on. I wish this would have been a 5 star as I expected after much research. I definitely have better things to do than leave a review like this but people need to know before they spend thousands of dollars that it might take a half a year or so but you pay when you order. Best of luck to management. This is simply feedback based on my experience.

Big shout out to these guys. Had a problem with the valve stem for my airbags on my F350. I figured (and was hoping) it was a quick fix. For 3 weeks no one else would even look at the truck much less give it the time of day. So afraid of messing something up. It was the valve stem people. Anyways, called these guys, told me to bring it by. No complaints about being there at 4:15 in the afternoon. Didnt even try to sell me something knowing what the problem was right off the bat. Fixed me up and was out if 10 minutes. Thanks guys. When I need something, I know where I am going to.

Outstanding customer service and delivery.I ordered a set of all-terrain tires from 4 Wheel Parts and could not be happier with the service and the product. Order included four 31x10.5R15 ProComp A/T tires mounted on black Trailmaster steel wheels and the service included mounting, balancing, wheel lugs and shipping.The wheels were delivered on the originally estimated delivery date, they are nicely mounted and balanced, and the LTL carrier contacted me in advance to provide a delivery waiver (for me to sign) so that they could leave the tires in our driveway in case we were not home when they arrived. That carrier called again about 20 minutes before they arrived, so we were able to be there as delivered.All-around great deal. Excellent products. Very good prices. Great purchasing and delivery experiences. Will be back for more.Well done.

Zach Farris helped me with everything I needed quick in and out and everything turned out amazing

Very good men who work there and knowledgeable. The mechanic who did my work on my 2012 dodge ram was very respectable and took care of all my problems in my truck. Thank you all very much. Very pleased with very organized team of good men 💪💪

Worst experience ever! I would never recommend anyone to go here. Was not impressed with customer service at all! Charged me $3,000 for service/labor to fix my death wobble and promised me everything was fixed on my way home my Jeep completely lost control and started uncontrollably shaking I was thrown from one side of the road to the other on the interstate going 70 mph! They didnt fix my Jeep at all. I got my jeep towed there that night and had to call them the next morning and offered me NO compensation. Didnt refund me a dime.

Ive never been so frustrated with customer service in my life. Ordered two parts and only one came in so I called about the other. This is my 5th time calling customer service and being put on hold for hours, being transferred, or being hung up on (happened twice). The delayed part is on backorder, which was not communicated when buying or shipping emails. I finally cancelled my order.

Sales team very helpful. Took the time to explain the pros and cons of different configurations that I wanted for my Jeep suspension. Unfortunately installation is back logged for a week and a half. Will update post installation.

Had work done to my 4Runner in one day..everyone is professional and very knowledgeable. Store is clean and well displayed. Thanks

Really nice people know what theyre doing

Great customer service and tons of parts to choose from.

Excellent service and love my new tires and rims

The very best place for Jeep parts and excellent service! My son gets these guys to do anything and everything on his Jeep. The other day he had to get his Jeep jumpstarted, drove there and bought a battery. The shop was really busy, so DJ the manager, stopped what he was doing and installed the battery right away! We have used this company since they opened the store and will continue to as well as tell others how these guys really care about the service they provide. You wont be disappointed.

I wanted some Bilstien 5100s on the front of my 2016 RAM 1500. I checked several places and these guys were almost $155 less than another 4 wheel drive place. They had them installed and the front end realigned in 2.5 hours. I drove home and it drove perfect!! The staff was great and asked what I wanted and they got it done! I know where Im going next time I need some options added to my truck. THANKS GUYS!!

Worst customer service I have received. Absolutely zero regard for your time. Waited 2 weeks for items that I could have received in 2 days. Then waited 3 days for a phone call. Poor customer service. Lack of 4x4 knowledge is amazing as well. From the sales to the techs. No thank you 4 wheel parts, I will order online and find a shop to install that knows what they are doing.

Ordered a drop pitman arm online on Friday because we needed it to install on Monday, website said it was in stock which is why I decided to order from them. When I went to pick it up on Saturday I was informed that they did not have it in stock and that the Richmond location was one of 5 in the whole company that could not get parts delivered from their warehouse overnight. It was going to take 3-4 days. Not blaming the guys in the store but recommend everyone call them to see if parts are in stock. Do not trust the website. My business will not be buying from them again.

Went in to ask questions about a tuner and ended up getting all the work done that day! i hardly had to ask any questions before they answered the ones i had plus some. my sales rep even called the tuner manufacturer to check on a couple things for me before my purchase. the most personable employees and prompt service you could ask for.

These guys are amazing! Helped me out big time with my Jeep issues and did a fantastic and timely job. Will most definitely always use them in the future.

Such a nice place, everyone is extremely nice, knowledgeable, and professional. 10/10 would reccomend 4 Wheel Parts for all of your aftermarket needs!

Great service. Awesome parts. Friendly helpful folks.

I recommend 4WP to anyone. Great customer service and knowledgeable mechanics.

Wanted to give a huge shout out to RJ Meade for making time for me today during their March Madness Sale and had a guy run to Napa to get balance beads because they were out. Couldve said I need to come back another day when they got more in but didnt!! This speaks volumes!! Great customer service!! And for this reason Ill always return for ALL MY OFF ROAD NEEDS !!! 4 Wheel Parts Rock !! Thanks again guys !!

Very knowledgeable sales staff helped me get all the information I needed to make a decision from the ground up on my vehicle.

4 Wheel Parts is an exceptionally well-run and well-staffed shop. The employees are helpful, knowledgeable, and forthright, and they made my first lift and off-road tire installation experience a phenomenal one.

Great staff and customer service. Great knowledge on all your off road needs. Brought my jeep in for new wheels and tires and had them ready in under 2 hours.

So chose to upgrade my rating a bit due to a conversation with the manager. He did attempt to correct the issue but I had already made another purchase. I still believe the logistics and communications are lacking but great manager follow up. ----------- I have long been a 4 wheel parts customer in Texas with nothing but good experiences. However, my most recent transaction has made me consider going elsewhere for parts. I ordered a set of wheels and tires that were supposed to arrive in 3 days. The wheels came in with no issue, but the tires never arrived. I was told they were behind schedule and would arrive in about 3 more days. 7 pays pass with no contact from the store so I called again. This time is a similar answer. We have them available but they havent shipped yet. I spend the next hour waiting tona call back for the guy to say yeah the will be here in 10-12 business days. At this point 11 days. No tires and Im told 2 more weeks. Thats nearly a month the get tires that were available in stock. 4 Wheel parts is definatly dropping the ball somewhere.

I have had our 2 JKs and XJ in this shop and have had a great experience with all three. I tried this shop after being frustrated with other local shops. They corrected my steering problem that two other shops failed to do. They did a gear and locker job on another. So far so good. I hope they keep up the good work. A bumper order did come in wrong but they made me more than whole. I would recommend this shop.

Never again!!! Horrible customer service and no communication. When I called to check status, the tech was half way thru replacing parts that werent supposed to be replaced. Original parts had to be put back on which pushed the finish time back. Then back further due to complications reinstalling said parts. All of which could have been avoided if the salesman did his job and communicated with the tech.Then they tried to charge more than the quote. Im assuming in an effort to recoup labor costs for attempting to do a job that wasnt supposed to be done. After adjusting the price down to the original quote, the salesman told me how he had discounted all the parts as if he was doing me a favor when that was the price on the original quote he gave me.Their price on parts is excellent. I guess they justify that by bad customer service and poorly trained employees. Next time Ill order online and do the work myself. Or hire someone else. Id rather pay a lil more than deal with the hassles.

No help whatsoever. Very rude. Will not deal with them again.

The worst customer service I have ever had. I walked the entire store and NOONE said anything to me. Noone trying to help me. I got no help at all. I will not go back.

Matt and RJ helped me with my 3.5 lift. It turned out fantastic. Thank you for the help.

They are such an amazing shop, they took such good care of me and my jeep. Fast great quality work and amazing prices, I highly recommend them and I wont take my jeep anywhere else.

I go here alot and always leave satisfied they have all sorts of things for trucks and Jeeps. The staff is helpful and knowledgeable.

Great company and everyone is glad to help and answer all questions.Thanks Zack.

Ordered 5 wheels from their website paid extra for expedited processing. They charged my PayPal account $1,514 within one day. Over the next 4 days I repeatedly inquired about my order status through both email and check order status icon. I got no response until my 5th email and someone told me that the wheels I ordered or discontinued and that they emailed me the day after which was not true. Ive asked twice now for a refund but once again no response thus far. I will never order from this company again.

Very knowledgeable and friendly

They where very nice,but my schedule was tight and had to leave before I found out everything I wanted to know.Harlie Furman

Great if youre a Jeep owner, pretty indifferent to you if you arent...sad as their catalog and the stores in other states Ive visited have been awesome and could care less what you drive. Real let down after waiting for them to open in Richmond.

Placed an order for next day instore pickup. Called the next day and the store does not even have record of the order yet. They guessed it would be in on Wednesday, 5 days after I placed the order but really had no idea. I am now trying to cancel the order but cant even do that because they havent processed order-- I was under the impression I should already have it! My account has already been charged but they cant cancel the order yet as they dont have record. I will never do business with this company again and would urge anyone else to shop elsewhere.

Best place ever!No really, I have had nothing but wonderful experiences with the Richmond store and the crew that works there. In fact I stopped by today on a lark just to say hi and do some window shopping, and it didnt take long to find something on my wishlist, which got the conversation started. Shortly, the salesman found me some savings, pointed me in a better direction, and upsold me all at the same time. Frankly, I couldnt be happier.I love my Jeep that 4WheelParts helped me build!

Great for service or parts! Friendly helpful employees

Great place if you are a Jeep person...not good for people who have real trucks like GM, Ford, or Dodge.

They have some decent deals and very knowledgeable staff. They also do installs.

Love my lifted Jeep! I knew what I wanted in my mind and Dave read it. Got a 2.5 inch lift, Pro Comp matte black rims and Toyo A/T 35s. We have Toyo MTs on the other Jeep and I dont like how loud they are, went with the ATs on Daves recommendation and couldnt be happier. They also installed a new soft top. Turn around was ONE DAY. I feel the cost was reasonable and they arent pushy at all. So glad to have a good 4x4 shop on the southside, highly recommend.

Great customer service, and a nice selection of equipment for your four wheel drive needs.

Awesome guys over there, had an issue with Jeep front end wobble, and they helped diagnose and recommend options to fix and werent pushy trying to sell me stuff I didnt need! When ever I need something 4x4 related, Im coming back to them!

Best customer service experience.

Very knowledgeable & super friendly

Honest dependable service and great products.

Pretty awesome store and good staff.

Those guys were very nice and helped us get exactly what we was.looking for !!! We ordered a truck bed thing and the guy took the time to show us video and explain all my silly questions !! We had a very good experience for it being our first time in there !!

Always a great experience.

Great service and knowledgeable people

My lift looks and rides great

Cant beat the service and knowledgeable staff

Great selection of gear.

Great service

Good customer service

Got me in at short notice

Is my favorite store ... :)