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Hilltop Chrysler Jeep Dodge Ram
3291 Auto Plaza Drive, Richmond, CA 94806, United States
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Hilltop Chrysler Jeep Dodge Ram
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R
Review №1

Had an absolutely fantastic experience purchasing my new truck at Hilltop Dodge. The entire staff was extremely helpful and welcoming which was really nice. Just wanted to name some of the great people that helped me throughout the process. Ty is awesome and welcomes you into the Dodge family with a personal approach and lots of good stories. Sal is as professional as they come. He was setting up my truck during the test drive to sync my phone and other services. Our paperwork and contract process went very quickly and great conversation while we waited briefly for Finance to pull the paperwork together. After that I got to meet Mike in the Finance department who was just as welcoming and took the time to educate me on things I was not considering through the process.. It was a cool experience with all the time saving technology they use to navigate you through all the contractual and financial pieces. Lastly Greg the Manager is available and interested in each customers experience. All I have to say is you are in the market for anew Dodge this is the place you should go for a great purchasing experience.

An
Review №2

I had a very good experience the service people talked to me constantly and made me feel comfortable

Pr
Review №3

I had a wonderful experience here!! I took my car to a mom and pop shop at first, and they did not do a good jobI was trying to save money, and it did not work! It was a huge headache! Everyone at Hilltop Dodge was very patient and understanding. My service adviser was Ms. Delgado and she was AMAZING 👏 !!! She was very thorough when explaining to me what was going on with my car, what the price would be and did I want to proceed. I will go here everytime hands down!!

Ma
Review №4

Bought a radio brand new At a discounted price because it because it was ordered and not installed. Then I paid them to install the radio and the radio turned out to be bad but they still charged me for Installation. I asked for my key fob to be fixed and that was ignored. Service agent was curious, professional and tried hard to help.

Je
Review №5

Meeko helped us tremendously that day. Made the experience all very seamless and exciting. He was professional and easy to work with. In the addition, the other representatives that assisted with the paperwork and pricing were very helpful. We left happy and satisfied! Thank you!

Do
Review №6

Best dealer in the Bay Area for Jeep, Dodge and Rams by far. I have purchased about 12 Ram vans and a Jeep Latitude and dealt with several dealers but Dave Holt and all the other employees there are very professional, easy to work with and have great service. I highly recommend Hilltop (Michael Stead) for your next vehicle purchase!

Ma
Review №7

Outstanding sales experience. It was well worth me driving past a half dozen other Ram dealers.Greg Smith is a pro. Best communication and updates throughout purchase and after. Thanks to Greg Smith, Dave Holt & team for great experience. Highly recommended!

Sa
Review №8

I called over the 4th of July weekend when they were extremely busy. I had a question and spoke with Myron. He was very friendly, courteous, informative and professional. He did not try to rush me off the phone which I really appreciated. Thank you Myron, you made my day!!

Ko
Review №9

These guys are awesome. Came from SoCal to purchase a car next day. They did the dealing and most of the paperwork over the phone. Said the car would be ready the next day on a Sunday. Sure enough flew up the next day and it was ready to go and everything was ready to go. Adrian took care of us!

Pa
Review №10

The team at Hilltop Dodge went above and beyond in handling the sale, ordering, financing, and delivery of my new 2021 Dodge Challenger Hellcat Redeye Widebody. Leon, Greg, Mauricio, and the finance manager were efficient and courteous. They kept me informed on my order status, and when the car arrived in Benicia, they made it a priority to secure it quickly. The dealership had an excellent COVID protocol, and I was very impressed with the flat desktop computer used to sign all the paperwork. I walked out of the dealership with a zip drive with all my signed documents which I could upload for safekeeping, and most importantly, I felt safe through the entire transaction. I have been a customer of Hilltop Dodge and Ford for over 20 years. Theres a reason I keep returning, and it has everything to do with the customer service and the employee retention with many of the same employees still employed with the dealership from the day I bought my first car from them over 20 years ago. I will continue to patronize this dealership and look forward to my next vehicle purchase from them.

D
Review №11

This is an outstanding dealership. Greg worked his tail off to get me my new Jeep and Im 100% satisfied with their effort and professionalism Thank you Hilltop Jeep

M
Review №12

Love my Service Advisor Erlinda. Shes awesome!

Pe
Review №13

I had a good experience with the sales team over there. I special ordered a Jeep Wrangler and the process was very straightforward and their team communicated with me throughout the entire process. This was the first time that I have bought a car and actually liked the dealership more after the purchase.

Ki
Review №14

Run, Run as fast and as far away from this dealership as possible. They like to loan out customers vehicles that they are supposed to be fixing to other customers. And when your vehicle is in an accident while it is being loaned out without your knowledge they try to cover it up and hope you wont notice. They dont want to responsibility for their actions and make it right. Buyers Beware

Ja
Review №15

It took 12 minutes to recognize that someone is in line - despite of having an appointment. When you want to sell a car, 10 people will gather together to serve but when it comes to repair service, there is an attitude and occupied team.....wow!?!

Co
Review №16

Erlinda at Hilltop Jeep in Richmond was so incredibly nice and helpful. I have very little experience with auto shops and repairs and she welcomed me with a smile and made everything so simple!

da
Review №17

Gus in the service department is the best!! I’m getting a suspension airbag changed out on my Ram pickup truck and the way Gus presents himself and treats me as a customer makes me want to come back to this location all the time! He truly knows how to provide the best customer service experience 👌🏼 thank you for making my experience of getting my truck fixed soo much better.

Jo
Review №18

Tony and the rest of the team made the purchase of my new Ram Rebel extremely easy and I am so happy with the new truck. I would highly recommend getting your next car here. They did such a good job following COVID protocols and made us feel extra safe while we were there!

Ka
Review №19

Very professional and kind. Drove 4 hours and left with my unicorn. I would recommend Dave Holt if anyone is interested buying a Dodge truck.

Pa
Review №20

Great service with service advisor Belinda... if you visit today wish her a Happy Birthday !! Hilltop Richmond provides excellent service and maintenance service is awesome! The way the entire team works is family oriented organization! I love the way they treat each customer with respect and professional! No matter how far you live from this location it’s worth the drive for service!! My Dodge is older and they treat it as if it the new 2018 Dodge!!thanks so much!! They also offer a free shuttle arrive and rental car for $30 day if your car is being serviced!!! Great service location!!

Ja
Review №21

Sal was great! I knew exactly what I wanted and was straight forward about it. Sal was upfront and honest with me and we were able to come to terms we both felt comfortable with. Will definitely purchase my next car here!

Ra
Review №22

Highly recommend the folks a this dealership. Tiant Davis, Lucas Green and Michael Roy are experienced customer focused professionals, and went out of their way to make me feel comfortable with a hassle-free and stress-free process. I’ve been buying and leasing vehicles for the past 20 years, and this was possibly one of the best experiences ever. If you are tired of the run-around and are serious about getting into a new or used vehicle, contact Lucas.... he’s the man!

Ei
Review №23

Shaun Avant was absolutely great to work with and I look forward to bring family here soon so they can get a vehicle. Both Shaun and Lucas Green made the whole car buying experience headache free and I really appreciate all they did to make sure my wife and I left completely happy in the car that she wanted.

Br
Review №24

They always take care of me and my car. Gus is the man. I recommend them.

Ma
Review №25

Exceptional Customer Service! We’re are happy to have purchased a Dodge RAM Power Wagon from Hilltop Chrysler Jeep Dodge Ram.Top Notch Sales Consultant Adrian Jaramillo, very professional and no nosence, no haggling or negotiating for hours. It’s obvious they value their customers.Glenn was honest and helpful. Ty Wade made us feel welcomed and comfortable. Glenn was honest and efficient while working with us to get the payments within our budget. William Waheeb (Finance Manager), not pushy or pressuring us to buy anything we didn’t need.We drove from Southern California to Richmond, the 6 hour drive was worth it. Our Labrador Daisy goes everywhere with us,Joes was very courteous and offered to unload our suitcases, dog bed and stuff from our truck in the rain to the New Dodge RAM Power Wagon.Everyone at Hilltop worked like a team, they exceeded our expectations.We’re so grateful we purchased our new truck from a Excellent Dealership.Dan, Mary Anna and Daisy.

As
Review №26

Jaret helped me find the PERFECT care while providing his work excellent customer service. I felt like family, he didn’t just get me in any car. I told him exactly what I wanted and he met everything !Do not hesitate to come here !Thank you Jaret!! I still love my car !

St
Review №27

I just bought a truck from Hilltop Dodge. And I have to say it was a good experience. My salesman was Tiant Davis and hes a young guy that has a good feel for sales. Hes knowledgeable, and informative without really trying to sell you on the product. I think thats pretty much as good as it gets at a car dealership.

Ni
Review №28

Having decided we wanted a new Ram truck, we went to several North Bay dealerships. The guys at KcKevitt in Berkeley were not particularly engaged, and we got the full on hard sell at Walnut Creek, the exact stereotypical experience you expect. In-between we’d been to Hilltop, and we went back the following day, preferring to give them our business. I cannot speak highly enough of them - courteous, helpful and straight up. Even after we’d put a deposit down, they kept us updated on the timing, and on pickup they were genuine and no nonsense. We worked with Tiant and the manager Greg - if you want an enjoyable buying experience, I’d recommend both in an instant.

Er
Review №29

Purchased my first NEW car in over 10 years. Went in to just take a look and drove off in just a few hours with a new Jeep Wrangler with a 3.5 lift. Jason Boggs really helped get this going, and very personable than other car sales people.My dogs already loving this Jeep!

Oc
Review №30

Love the service advisor Doug, he always has the customer in mind not the dealership, after all we are the product that keeps giveing an giving, Doug ROCKS!!!!

Br
Review №31

Friendly. Approve fast.

GM
Review №32

Had a wonderful experience at Hilltop Chrysler Jeep Dodge. Lots of options for me to choose from. Ty is absolutely amazing. Kind. Patient. Knowledgeable. Once I finally made my choice he took the time to show us all the features and explain all the paperwork. Ty then followed up with a phone call to say thank you again. Finance was easy and efficient. The dealership is clean and welcoming. Highly recommend Hilltop for a vehicle purchase. We drove 2.5 hours to purchase here.

Mi
Review №33

Third vehicle Ive bought from them. No need to go anywhere else love this place!

Ch
Review №34

Before buying my Gladiator Mojave at Hilltop, I visited four other Jeep dealerships in the SF Bay Area. From my first phone call to Hilltop, I was greeted kindly and treated with respect. I felt no high pressure sales pitch and conversations we authentic.

Ed
Review №35

Ive been to many dealerships in the bay and for some reason Ive always been drawn to the Broadway set of dealers in Redwood City. Their sales team is knowledgeable about the cars. More importantly, I wanted to check out a Nissan Nismo and at the same time look at a Dodge Challenger. Aramis and David were a great help! Look for them, let them know I sent you over.

Ri
Review №36

I bought my dream ride here! Jason Boggs was very helpful, patient and professional. They stayed after close of business to finish the deal. Good place to purchase a car!!

Be
Review №37

I would definitely recommend this dealership. Staff was professional and polite. I was not purchasing but having a service done and the experience went very smoothly.

Lu
Review №38

Everyone was super friendly when i brought my magnum in for the recalls. However when it says they were also gonna do an inspection and so obviously didnt or just did it 1/2ass is why i only posted 3 star.maybe they didnt care enough because i only brought it in for the recalls so it wasnt a job i had to pay for.idk. I do appreciate the recalls being fixed so thank you for that

Au
Review №39

This is a wonderful dealership. Almost all of the the staff was professional. Our salesman was Jared Smith and he took his time and walked us through everything. He was very detailed and thorough when he answered our questions. His communications were consistent and professional and we did not have any surprises. I would definitely recommend him. The only small thing that happened was one of the other team came in to insult Jared about his shirt in the middle of our negotiations. Jared took it with a grain of salt and continued business as usual. I felt that it was rude. I would definitely ask for Jared Smith if you are considering buying. The service department was amazing and the rest of the staff were welcoming. The reception, offices, waiting room were all clean. We love our truck! Great Dealership!

An
Review №40

I own a 16 Grand Cherokee and the battery kept dying. In short: these guys fixed it and a few other necessary items when 2 other mechanics had no idea what was going on. Their service was amazing and would take my car back there in a second.My battery has died a few times. I live in SF and have 0 space to work on it, unfortunately. I took my car into my local mechanic after reading about shorts in several forums. They could not find the issue. They only recharged my battery and said everything was good...Car died again. I jumped it and drove to a Jeep specific mechanic. They told me the internal computer was fried and I needed it replaced. Never checked the ground. They referred me to Hilltop. Although I drove my car to this mechanic, I had to tow it to Hilltop... wasnt happy and pretty much fed up with everyone.I called a few other dealerships in the area and they all took their sweet time to get back to me. Hilltop picked up and said they were packed. Could take the car. But, probably could not actually fix it for a few days. OK, fine. Im working from home (fortunately) because of CoVID and didnt need it.Towed the car there and it was seen the same day. I got it back a day later after they jumped through a bunch of hoops to help alleviate some of the cost because I was 2,000 miles over the warranty. They fixed the short which was the issue and cut my bill in half. They were AMAZING and I cannot say enough positive things about them.

Tr
Review №41

Had a Great experience! Tony did an awesome job at finding us the perfect truck and got everything taken care of fast & easy! Highly recommend

Be
Review №42

It was great 👍

Ry
Review №43

The service department is terrible at this location. Had an appointment for 7:20am and arrived on time. Spoke with the service department and informed them multiple times I only had one day to get our work truck looked at. Come 4pm the truck still had not been moved. Picked up without any diagnostics or an apology.

Mi
Review №44

Great place to buy a vehicle ty wade was very easy to work with highly recommend

Jo
Review №45

So i came to check out some jeeps that was one year ago and not going to lie the people that work there where nice. They dind not pressure you to get a car they where nice. That day i dint get a car but i came back one year latter and bouth a car with them .

Mi
Review №46

This was the best Dodge car buying experience I have had. I inquired about the vehicle I wanted on the website got a rapid response and was able to negotiate an out the door price over email and text message that they honored. I came in signed paperwork and left with the truck. Very smooth process.

Ch
Review №47

Im still in the market at this point. The first guy truly disappointed me, he took my name and number and told me he would cal me when the vehicle I wanted was in. I drove by today and sure enough they had 5 of them!So I pulled in to take a look, was quickly greeted by a smiling employee named Ray, He gave me full attention and was eager to help me. Ray is the kind of salesperson you hope for, one whos not afraid to say I dont know. And he always fallowed that up with let me find out real quick and he did!I was in and out with the information I wanted in no time and at no point was I pressured to do anything. No pushy test drive, no rush to get me to sit in it. It was exceptionally refreshing. I will be back here as soon as I am ready to buy. Hopefully the rest of the service goes as well.

li
Review №48

I called this dealership after being placed on hold by another one...while on hold I looked at the reviews hung up and called Hilltop. Im giving them a 5 star because if their courteous service.service representative Ray was outstanding ref my inquire of getting a new key as well as parts department. Based on their outstanding efficiency and honesty I am taking the time to pass this info on as well as have found my go to dealership during my business trips to the bay area. THANK you Hilltop Dealership

Fi
Review №49

We were looking to upgrade our current suv and thought we should see what kinds of deals were out there during this crazy time. We found the exact Jeep we were wanting and with the specials and deals that are currently going on, it was an awesome deal! Couldn’t pass it up! Process was definitely different than the usual, but pretty easy. Most of it was completed via email & online. Then we scheduled an appointment to come in, test drive, sign & drive away. Special shout out to our Sales Expert, Jaret Smith. He made us feel very comfortable in such a stressful time. It was pretty easy. Thank you everyone that helped us at Hilltop Chrysler, Jeep & Dodge!!!

We
Review №50

Erlinda Delgado has been helping me with my truck in services and let me tell you customer service has been phenomenal. Not only did they fix the issue with my truck they are always happy to help with any new arising issues.Thank you so much Erlinda you are the best!

Ca
Review №51

Good customer service

As
Review №52

Do no I repeat do not buy anything from them they don’t care about you they just want your money and when your car breaks down from only having it for 2 years and the first owners they don’t wanna fix anything I wouldn’t recommend them to NOBODY !

Mi
Review №53

Bought a new Jeep Grand Cherokee from Mauricio, Greg and Ricky. They were fair and easy to work with. I bought Jeeps from some other places in the Bay area and these guys are by far much more respectable. Im looking to get a good deal to just give them a chance to earn your business.

Al
Review №54

Tony was awesome and very positive/considerate about my concerns with buying a new Jeep. He was referred by my dad who also bought a Jeep from him and we felt very welcomed and not pressured during the buying process. Got a great deal here!

Ca
Review №55

Best costumer service, good job Ms. Erlinda.

Da
Review №56

It was just a simple process.I knew what I wanted, they had what I wanted.We agreed on a trade in value and that left only the price to deal with.They started at a much better price than I expected and then threw in $4K in incentives.Simple.

Ri
Review №57

Car repairs Always come out fixed. Price are a little high.... But the car gets fixed correctly

Ar
Review №58

Everything great dino the man

Je
Review №59

Very helpful, service and sales departments.

Ka
Review №60

Jason the Car Man helped me get my first car ! he was extremely knowledgeable did everything he could to make sure I got a all the information I needed. also the service area is quick, fast and affordable I got my first oil change done already on my car they got it taken care of fast I didnt have to wait for hours to get it done. I have recommended to friends and family and Id definitely recommended to everyone else too. I had a great experience !

Ti
Review №61

As dealerships go, this is a really excellent place to land. The service department is great.

Ro
Review №62

My 3rd vehicle from Mauricio! Hes awesome and highly recommended. Also see Tony for a great sales experience. Love this dealership!!

ex
Review №63

All us marines need a vechicle go see maurico Vasquez at Michael steads hilltop dodge the greatest guy who got the job done also mr steads needs give you another achievement award along with a raise tell him I said so.... totally Im a happy camper

Le
Review №64

Terrible blue customer service, My husband and I went to Jeep/ dodge dealership to try to buy a Rubicon on Monday May 18, the sales person was giving us information about the car explaining the difference in price and features between a wrangler and rubicon, we told him what we want and to give us an estimate base on the credit score my husband has, he kept telling my husband to go home get in the computer and add everything you want on the Rubicon so he can figure out how much it will cost him; it was windy and I was getting annoyed and uncomfortable with the answer; finally I told him to give me a number base on his credit score. So he turn around and told us i’ll Be back trying to leave us waiting outside, then realized it’s windy and told us to come in and wait on the sofa, a minute late I heard his manager laughing telling him the monthly and how many month, they both started laughing, right away he came to us and told us the same thing I had just overheard; and I ask what was the interest rate base on the credit score he told us a high number out of the blues; so unprofessional, so disrespectful. He turn around and gave two business cards, I did not grab my, but my husband grab it when he insisted. I wanted to tell him and his manager off, but instead, I left and never will comeback to give my business here I will rather drive a little way where sales person are professionals and respectful. Don’t judge people on how they look or dress. We are professionals and have our on business for over 31 years and that’s why I still on with my business. No wonder your dealer was empty, DON’T BUY A CAR HERE

St
Review №65

Would recommend them to everybody to buy a truck from easy to work and Personable

Ch
Review №66

I just purchased a 2018 Dodge Charger. I went in doubting that I would be able to get what I wanted because of my challenged credit. Alberto helped me. He was very nice, and polite but honest and professional. He made my car buying experience very easy and pleasant. Will be doing business with you again and referring everyone I know to you. Thank you so much Alberto!

Ho
Review №67

This was my first contact bringing my Jeep in for service. Everyone made me feel welcome and I be returning for ALL my Jeep needs.

Na
Review №68

Seen through reviews about sales person Alberto, had to check him out to see how he can help me with my situation, called him in the morning explained to him my situation with my current car, scheduled a apt for 2:30 ended 5:30 driving off with a brand new 2018 Dodge Charger. Car I’ve been wanting for a long time, fastest service I’ve ever experienced. Your the B E S T Alberto !Thank you for all your hard work and determination to help me get a car that I don’t have to spend as much on fixing it up as I did with my last car!Definitely will come back to you for your EXCELLENT SERVICE you are very much appreciated. 🙌🏽

Ro
Review №69

Dealership is OK... Service department is shady though.

ja
Review №70

I have purchased many vehicles from them they are always very pleasant to deal with

Su
Review №71

Excellent customer service. Both Joe Pena and Sal Pena were helpful, friendly and genuinely wanted to work with me. I did not feel pressured or pushed to upgrade. They were willing to work with my budget.The dealership has a good selection of Jeep models. I found mine there.If you are in the market for a Jeep, start with Hilltop and ask for Joe and Sal.

Ma
Review №72

Terrific experience!! They work as a well oiled machine to impress.

Je
Review №73

Review for service department!!My issue: Dodge Sprinter van key was stolen, so I needed to buy a custom key and have it programmed to my vehicle. I got the key from Concord, but not once in all my calls/correspondence did they tell me they couldnt do it EVEN after I got it towed their dealership. Only when the tow truck driver was about to drop my van did someone tell us.Richmond, on the other hand, was super easy all the way through. They were sympathetic on my behalf (why sell a key you cant program?), quickly arranged an appointment, and got me outta there in half an hour when the estimated time was 3-4 hours. The staff was super kind at every step - even when I was standing outside waiting for the van to be pulled up, several employees checked to make sure I was being served.I will definitely be coming here for my Sprinter van needs. Highly recommend.

St
Review №74

I brought my Renegade In to be serviced on today, Id just like to say Thank you to the Team members at CH! From the time I pulled in, my, CUSTOMER SERVICE WAS AWESOME!!! Ray, helped me he was very nice to me, polite and funny. ....Thank you Ray for your Excellent Customer Service! John also helped me, he made sure I left with a Clean Renegade, and he Vacuumed it as well.... Thank Hilltop Chrysler, they say its hard to find good help, it wasnt hard for HC.....againThank you....Stephanie Brown

Mi
Review №75

Talk to Ruben tell him Mark m. Sent ya. They will get you in the car you need.

je
Review №76

Express Oil Change with a 6 hour wait?? Dont promote this if it isnt true. Customers before deciding on service work read the reviews and decide for yourself. Comments are positive for sales dept but very poor for service dept.If you have an advertising sign promoting Express Oil Change Service and yet dont. This isnt the first time I tried to have my oil change here and so I go someplace else. This time I arrived at 10 a.m. and two different female service employees in service both said that they did not know if they could change my oil because I did not have an appointment, and if they could get to it, the soonest I would have my car oil changed and would be done would be approximately 3-4 p.m. but there was no guarantee.This is beyond ridiculous for anyone. if you have a large sign promoting Express oil changes then you should have dedicated employees that can strictly handle this and quickly get cars in and out.UPDATE: appreciate the reply, but that confirms you need an appt. So there is no use in having signage promoting Express and fast oil changes. Thanks for replying.

Sa
Review №77

I took my Chrysler here for a safety recall repair. They were friendly and acknowledged me right away. The repairs were done within a few hours. They offered me a ride home while the work was being done but I had a ride already. They offered to wash my car for me. Of course, I said yes. I would recommend this place.

ja
Review №78

Met by a salesperson in a timely manner.

Ma
Review №79

I Purchased a new Jeep Grand Cherokee from Hilltop Chrysler Jeep Dodge Ram. Greg Smith (GSM), George Placensia (Sales Rep) & William Waheeb (Finance Mgr) were the consummate professionals, they were friendly, caring, knowledgeable and most importantly conversant with my new JGC. I negotiated a great price and the entire purchasing process was a pleasant experience. I drove 220 miles to purchase my JGC and would highly recommend Hilltop CJDR to anyone that wants to purchase a vehicle from what I consider to be the premier CJDR dealer in Northern California.

Ty
Review №80

Great place to purchase a car. Picked up a new jeep from them and the process was as effortless as it can be in regards to getting a new vehicle. Staff was friendly and helpful the whole way through and the follow through is commendable. They dont just take your money and usher you out the door. A big thank you to Mr. Holt who stayed well past closing time to get us in our new car.

Be
Review №81

We were in the market for another vehicle. One to commute in and save gas. Noticed that Hilltop Dodge had a Chevy Volt in their lot. So we decided to call the salesman Alberto to let him know our interest in the volt, he quickly told us that he was going to charge for it us for when we come in. The sales process was very smooth. No hassle of going back and forth. Easy to understand each other, no sales pressure from anyone. The whole staff is very wonderful there and very good people. Loving the Chevy Volt, it hasnt use a single drop of gas. Alberto definitely showed us the right vehicle. Thanks Alberto!!!

Ro
Review №82

Erlinda is very supportive to our needs and always take of care of us whenever we have an appointment for service.

Ms
Review №83

First time getting a vehicle from here; & had a very pleasant experience. All thanks to our Young & Talented Sales Guy Alberto :) He was very professional and helped me with every situation I’ve been stressing about. You have no idea how much you have helped just release all the stress away. I am forever grateful for your help. Thank you again Alberto. :)I would definitely recommend Alberto! If I could give 10 star I would

La
Review №84

Leon is the MAN!!!!! This place has a great team in place! Michael Roy is awesome, and Guss in service are excellent at their jobs🥰

Ri
Review №85

Three cars later and I keep coming back for great customer service

Ja
Review №86

My purchase was handled with efficiency and professionalism. A good overall experience so far!

Ma
Review №87

I was overwhelmed with the customer service; they had promised me to get the car ready by a certain day and they did not disappoint. good service and good people, very tentative to what you demand. I definitely recommend coming to hilltop dodge later in the future. Shout out to Alberto and Ruben for the constant friendly and helpful customer service!

Do
Review №88

All of the Service Consultants deserve a Great/Fabulous rating. My Service Consultant is Erlinda and she is at the TOP of the charts equivalent to American Express exquisite black card. She is a rare jewel! Goes above & beyond for her customers. If a situation occurs you are ALWAYS notified ahead of time for approval; the replacement parts are kept for your viewing and possession if wanted. I NEVER take my jeep anywhere else.

S.
Review №89

I have been taking my Jeep here 4 six years! Service has always been great along with the service advisors! I trust no other Jeep/Chrysler dealership in the east bay. I would have given them 5 stars however there have been a hiccup here and there in this currently 6 year relationship. My service advisor Gus is awesome!!

I.
Review №90

Sales guy didnt introduce his self, show the car or offer a test drive. If you like no pressure sales this is the place for you, they dont even try.

Ho
Review №91

They are simply amazing!!! I was working with Joe and Cesar they were amazing great customer service and super friendly. They listened to what I wanted and did everything they could to get me in the perfect fit and just what I wanted!!! Mike even stayed late to get everything finalize for me!!! I will be sending all my friends and family in need or want of a need vehicle to Hilltop Chrysler Jeep Dodge Ram!!!

Ma
Review №92

Great experience! Dino was awesome and made it easy. We were in and out in less the 2 hours. Id go back again without a doubt!

wa
Review №93

Absolutely best exsperiance buying a car, ever had!Its a long drive from home in Valley Springs but worth every mile because Hiltop goes the distance for you every time!

Ti
Review №94

I just purchased a 2018 Jeep Wrangler, my sales man Austin Kvasnicka went above and beyond to make sure I was happy. I was there for most of the day but whole dealership made sure I was comfortable and had what I needed. No matter how many times I changed my mind on what I wanted he was sure to help me out. From the moment I got on site he was my go to man. If you are looking for a new car stop in and ask for Austin, you wont be disappointed!

Ch
Review №95

Excellent customer service when I called and ask them warranty questions. Awesome Steve was great guy

Ro
Review №96

Top Notch Experience buying a new Jeep. Ray Davis was super-knowledgeable, worked hard to get me what I wanted instead of what they had to sell, solved a bunch of problems to meet my needs and was honest and straightforward to deal with. Easily the best new car buying experience Ive had so I would highly recommend talking to him if youre in the market for a car in their lineup.

Bl
Review №97

I love taking my car for customer service at Hilltop Chrysler Jeep. They have always taken good care of my car and Im always comfortable while waiting for my car, and oh yeah! They have the best popcorn in town while you wait for your car. Thank you all in customer service.

Ro
Review №98

I got my vehicle just a few hours ago and the the whole process was easy!! My boyfriend as well got his vehicle here and everything went smoothly. Big thanks to Alberto who made both of our purchases run as quick as possible!

Ja
Review №99

Dave Holt made the purchase process easy and straightforward from initial contact over email for quotes to coming in and finalizing the process. Hilltop will be my first choice when Im ready to purchase another car.

Gu
Review №100

Cesar was great to work with. I bought a Jeep Compass TrailHawk from this dealership recently. I like how concerned their team was on making sure “the car was the right fit” and not leading me towards a car I didn’t feel comfortable with. Great experience and happy I visits Hill Top for my new car.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:3291 Auto Plaza Drive, Richmond, CA 94806, United States
  • Site:http://hilltopchryslerjeepdodge.com/
  • Phone:+1 510-243-6100
Categories
  • Auto repair shop
  • Car dealer
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
Working hours
  • Monday:10AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
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