Taken the van her several times and the service team is top notch. Worked with me on different solutions to a problem I was having.

We had a great experience. Jose Morera did a fantastic job and the manager I didnt catch his name was just as great. Highly recommend atleast stopping in if you are in the market for a vehicle new or used. They were not pushy and made us very comfortable. Will be doing business again on our next vehicle! Thanks Jose

Just bought our first Honda! We decided on a 2022 Odyssey EX-L. The sales person, Sales Manager, and Finance manager were all very helpful concerning our needs and desires. The Service department was also very helpful, caring and professional. Thank you all so much for making our buying experience very pleasant and reasonable. No BS or pressure in any way. Sincerely, Tony Risch and Debbie Schmidt, Richmond, Indiana.

While the new car business has been a problem to make a living at since Covid-19 hit the used car business is roaring. Good luck my fellow salesmen and women. Patients is a virtue in the automobile business.

We had a Great experience purchasing my new 2021 Honda CRV. Our salesman Paul was very informed and curtious. I would definitely recommend!

I searched all of Ohio and visited/spoke to many Honda dealers. Every one had marked up the vehicles or were selling for only MSRP. One in Columbus had offered a discount but didn’t have the color I wanted. When I finally found the color I wanted at Wetzel, without having to go back and forth, they offered same deal for me. The staff was amazing! We worked with Elijah and he was incredibly knowledgable and kind. Even after our purchase he offered his time to make sure my phone was connected to car and answered any other questions we had. Even though they are a 4 hour drive for us, I would go back to Wetzel Honda any day. I have already make many recommendations for others to use this dealership! Thank you for making my car buying experience so quick and easy!

Came.here to buy a specific car took them days tol learn it was sold then Im like ok worked on another deal then went back in and decided I just wanted a new car sales mans even confirmed the price was as advertised on the website so I said Ill take it ne t thing I know price went up over 3k because no one there knows what they are doing and they wouldnt honor the price after I was told it was the cheaper amount and completely cleared my car out. Left out of principal and wouldnt even consider the used car after everything that went on

Good parts folks. Got the correct parts the first time!Recommend!

Neat an clean place. Great service.

Was a pleasant experience. Had a repair due to a faulty part. People were friendly. Timely and got my car washed. Waiting room was a little cool. Do to the covid no refreshments were provided. Was a 2 hour part replacement.

I just bought my car my guy Paul McMurray hooked me up with the right car. I was a bit surprised I have been to the other wetzel lots in richmond and none of them I feel did well until I went to this one. Definitely should take notes off the Wetzel Honda perfect service.

We had to get our vehicle worked on and the service department was great. Very kind, respectful and helpful people. The sales department is different story, we had a question and went to talk to someone we were snubbed and waited for assistance for a about a half an hour and no one approached us to even ask.

Stopped to look, decided I liked a new car that they had three of in stock, went to the bank & got pre-approval & salesman did a follow up call with me about that car. I let salesman know I would be back in that day with my approved financing for that car. Arrived at dealership & none of those cars were parked on lot. Salesman let me know they must have sold them. I feel like before I took time to get paperwork together & time to get my pre-approval from my bank that day that they could have told me they no longer had any of these vehicles available. Extremely disappointed but I would have understood if I had been provided that information when salesman called to have me come back. I dont feel that being honest, up front & valuing my time is too much to ask 😕

Jeff Baldwin made the car buying process simple! He understood how on edge we were with just having the worst experience at Cronin Toyota in Richmond. He was very friendly and not pushy at all. Jeff was able to get us out of our extremely unreliable 2009 Acadia and into a brand new 2020 Odyssey. It is perfect for our growing family and we will definitely be back!

Awesome sales team ask for Dana he will take care of you.Hes not pushy like most car salesman and to me that goes along way

Was having car trouble the Service Dept is amazing. Friendly knowledgeable and they were able to get a fairly decent problem taken care of in about 1/2 a day! Thank you

Been putting off getting my SUV serviced plus a new battery because Im a covid fearing sloth. Saw the home made sign about service now in front of Honda dealership. The people were nice, fast and inexpensive. Ill be back

They done a wonderful job

Their service center is amazing. Excellent service, clean facilities and waiting room. They even took me back to show me what was wrong with my car. I felt involved in the entire process instead of just being told what needs to be done. Very professional, kind, and caring staff. I cant thank or recommend them enough!

Got a great deal on a new Honda. Service department is the best Ive ever been to. They wash and vacuum, I love it

Big shout to Chris Casebolt and Paul Brewer for working with me on finding my dream car! Awsome guys at what they do. If you looking for great salesmen, give them a ring!

Mike and Chris at Wetzel are awesome!! They put me in a car I love. They went above and beyond to make sure I got my Honda Civic. Go there and get yours. They really are great people. I am very happy with my experience.

This was the best car buying experience Ive ever had. Jeff Baldwin was my sales rep, and he did a fantastic job. He always treated me (and my time) with respect. I was in and out of the dealership in less than an hour ... which is a first for me. Wonderful dealership, and wonderful car buying experience!

I guess its a scavenger hunt when you think these people are going to get you your title. We paid cash in early november its almost christmas still no title, but now we got an application for a title. Very vague on sales receipt, now have to pay again for title??? Also different name on bill of sale then actual salesperson. Buyer beware, I guess you have to make sure your not getting swindled there is no such thing as customer service anymore.

Chris and Chevy’s collective efforts should be applauded as an example of how a sales team can work cohesively and successfully in spite of one working at Honda and the other at Ford. The Wetzel group synergy was in full force; they helped me deliver on a surprise my wife will never forget. I’m very pleased with the care I was given throughout my buying experience. Highly recommend, A+

This is the third new vehicle Ive purchased from Wetzel Honda and by far the worst experience Ive had at any dealership in the past, first I get home and the low tire light comes on and upon check the rear passenger tire is low and I put air in it but the light doesnt go off automatically (didnt know that because they failed to tell me that) so I take it in and all they do is show me how to turn off the light and then a week later it comes back on so I take it back and it has something in the tire and charge me $27.00 (even tho I purchased a tire warranty) then I get an email saying they dropped the price of my car by $2000 dollars and I havent even made the first payment yet and they refused to do anything just said basically to bad you should have waited we have no price guarantees. I signed up for the auto pay so they take the payment out every two weeks and that saves you 4 months on a 60 month loan and they must have messed that up too because I just received my payment statement, I wouldnt recommend Wetzel Honda, I went here to support local business but will be traveling outside Richmond for my next Honda and recommend you do the same.

Very friendly... saved me $$ on repairs.Even washed my car afterwards

Friendly staff and good customer service. Service took longer than expected, but they were relatively busy as well.

My wife has her Honda serviced here and her expectations have been met or exceeded every time.Good scheduling and confident work so that we know she is in a safe vehicle.

This service center is great. They are friendly and professional, keep my car in top notch condition, and provide a clean comfortable area for customer to wait. I highly recommend them.

It took two weeks and $800 to fix and EPS module on a 2013 honda accord... 1 year later same problem. I do not recommend any service through this dealer!

Finalized loan papers in 15 minutes. They said to come in at 1. We showed up at 12:45 and were finished and driving our new car off the lot before 1. Never has the car buying process been so smooth and painless.

Marty the gentleman in service is ALWAYS very professional. From making the scheduled appointment convenient for you, keeping you informed while your car is being serviced, helping you understand what is best needed for your vehicle, while making all those around you waiting, feel welcome, wanted and in great hands in this service department. Loyal customer! Oil changes reasonable!!! Great service hours. Free car wash!!

Our service experience was great! Our car started making a noise as we drove among the interstate on an out of town trip. Wetzel was the local Honda dealership and we drove straight there. The service advisor got our car right in. They found the (minor) problem quickly and has us back on the road in a flash. Thanks, Wetzel Honda!!!

I went to see a vehicle they have listed as a CPO. In the pictures they posted online, the vehicle looked fine without damage. I drove almost an hour and a half to see this vehicle only to find this damage that wasnt disclosed via phone call or in the pictures. Be wary of this dealer as they are not adhering to the strict guidelines of the Honda CPO program and are hurting the integrity of the program.

My wife and I stopped by to look at Honda Pilots. After exhausting research we had decided that may be the car for us. We were met by Wade Stinson, who immediately felt like more of a friend, or neighbor, than a car salesman. He took time to get to know us, our wants and needs, and listened well. He wasnt hurried, or pushy. He made us feel like we were the only customers he had today.We were still a little apart on the final deal, when we got to meet Wades sales manager. He brought the deal down into our range, again without being pushy or rude.The great manners of this location really sealed the deal. Even Bob, the finance guy was very helpful...answering numerous questions for us on a Friday evening just before Christmas.This is how car shopping should be. They will have our continued business, as long as this great service keeps up. Dont be afraid to stop in and talk to Wade. You wont be disappointed!Thanks guys!

They gave me a loaner car because it took a little longer to complete the list of things still under warranty, which I appreciate so much. When I picked my car up it was washed and I didnt have to wait. They were friendly and fast. Thank you service like that is hard to find nowadays.

We drove several hours to get a vehicle from Wetzel and the price changed at the last minute in the finance office due what can be best summarized as a calculation mistake by a sales manager.So...be cautious and prepared for any surprises if you are going because of a good deal offered over the phone.Nice salesmen and a great new showroom. Looks like we every other Honda dealer now.

Went to wetzel to look for a new car for my wife salesman gave me a price then after we goT really interested in the car he told us there would be a upcharge for the wheels on it and upcharge for the dvd players that is redicalous after giving me a price on that car beware of this dealership

Purchased a 2017 civic from here. Staff is wonderful and will do whatever possible to make sure you are satisfied. Their automotive servicing department is fantastic as well. Replaced my wipers and motor for free when a defect was found and gave me a brand new rental while they fixed it.

Nice lot and sales staff. Lauren was very good and accomodating. I would recommend that you ask for her. The only downside was they didnt have a very large selection on the lot.

Great Team, they have taken great care of my family as well as myself

I made a mistake and bought here, after buying I found out I could have saved over $3000.00 on the exact car in Indinapolis ! Nice people, but just dont buy there... go out of town and I guarantee you will get a much better deal!!!

Love my new Civic I bought from Wetzel Honda.I would recommend this dealership to anyone, I have no problem telling anyone that ask where I bought my new car. Wonderful experience. I would with out a doubt buy from here again. Thank you so much Wetzel Honda for giving me the best deal within a 150 miles

I have had some poor experiences taking my cars to dealerships for service, but NEVER have I received worse service than at Wetzel Honda.Two weeks ago we took our Honda Civic into Wetzel with 3 problems.1: The trunk/gas latch cable had broken2: The transmission did weird things at running speeds(knocked back into gear after idling to slow down).3: The check engine light was on, I thought an electrical issue because sometime car won’t unlock, and sometimes heat/AC won’t turn on right away, plus it had codes for sensors and relays.A full week, and $300 later(spent $100 on transmission service for a total of $450) they gave us our car back. They claimed that the check engine light had never been on, and that after service the transmission was working fine.I jokingly said “What happens when in 35 miles the computer resets and I have my check engine light back on.” Knowing that it had indeed been on when I gave them the car. They said at that point I would just bring it back.I didn’t even get home before noticing that the car still jolted, and shocker, exactly 35.2 miles from the dealership, my check engine light came back on.So, back into Wetzel we go, where they decide that I now have to pay yet another deductible because they think the jolting is motor related not transmission.Fact of the matter is, I paid good money for them to fix three problems with my car, and left with 2 of those problems persisting. Then, when it came time for them to accept responsibility for not fixing it, they did everything in their power to not do so.I took it there because I expected to get a true Honda experience. What I got was a nightmare.I would NEVER recommend this dealership to ANYONE. If I could give them negative stars, I would.

Friendly staff helpful clean place

Chris Casebolt and Paul Brewer went above and beyond to get me the best deal and service on my Infiniti QX60!

Wade Stinson at Wetzel Honda made the entire car buying process smooth and really quite simple! He got to know our family so he could understand our goals for the vehicle purchase. He suggested different options, helped us compare models and organized test drives in a timely manner. Great customer service, great follow up, positive experience overall - we will certainly be back for our next purchase! Thank you Wade!

I worked directly with Chris Casebolt he is an awesome sales manager

Great customer service. Sharon, Marty and Tyler all do a excellent job. I have been a customer there for years. Would recommend for service.

I had a very good experience vehicle shopping at Wetzel Honda. Wade and Bill were very helpful and courteous. They didnt pressure me into purchasing a vehicle, but were very helpful as they assisted me in making the right purchase. Im very pleased with my vehicle and wanted to say Thank you!

Always take my car here for oil changes. They also check your tires brakes and fluid levels and other stuff along with the oil change at no extra cost. They are reasonably priced and professional.

I recently purchased a vehicle from Wetzel Honda, and the salesperson I worked with (Wade Stinson) made the entire process as smooth as possible. He went above and beyond to make sure I found a vehicle that suited my needs, and still within my budget. I have dealt with Wetzel Honda for a few years, having my previous Honda serviced regularly there. They are always friendly and have even picked my vehicle up from me at work when I was busy with patients and couldnt leave to make my appointment on time. Tyler Caiazzo in the service department is very sweet and always very helpful as well. Thanks, guys!

When I was ready for a new car the first place that I went was Wetzel Honda. I love the idea of supporting local businesses. My first visit was very pleasant, Lauran was amazing and very personable. I had told Lauran exactly what I was wanting, down to the year and color of a car, and gave her my price range.The next day the manager, Chris, called me telling me about an awesome deal he had for me and he could get me in a car that day. However, he lied to me saying that he couldnt discuss numbers over the phone and refused to tell me anything except the interest rate and monthly payment. In fact, he pretended that he did not know the total cost of the car or how long the loan I was approved for was going to last, he said he was not the one with those numbers. After hanging up, I asked Lauran to have the person with the numbers call me. Turns out, that person was Chris, the same guy who had previously said that he was not the one who had the numbers. He again pretended to not be able to tell me the total cost of the car over the phone, I had to tell him that I was not making the drive to his lot without knowing that information... and then he finally told me. The car was $8,000 over what the original budget that I told them I had.A couple of days later I received a text saying that they had just gotten a trade in on the car that I was looking for. Lauran sent me pictures, told me the listing price, super sweet still! She was amazing the whole time. However, I told her that the car looked nice, but I could not afford the price that was listed. I reminded her of my budget and said that I was not going to waste my time nor theirs coming to the lot to look at a car that I knew I could not afford. I then recieved a text saying, Chris says we will take care of you! This is the one. He says when can you be here? Since he had made it clear that he would work with me, and take care of me, I went to the lot. I test drove the car, and when I got inside to discuss numbers, the offer that he gave was the exact same that I had already said no to before I made the drive. I was asked to put out an offer, so I low balled it and made an offer. He says no, and refuses to make an offer. I gave another number, and he again refused to counter my offer at all! He said he would work with me, and then refused to make me any sort of deal or negotiation. Little did he know, I was prepared to pay extremely close to the asking price of the vehicle. However, because of his unwillingness to communicate, negotiate, or keep his word... He lost a sale.I went to CarMax the next day and bought the perfect, same, car at a much cheaper rate! They were so nice and easy to work with. Needless to say, I will not be going back to Wetzel Honda, and I will not be recommending that anyone else go there either.

Needed some advice on how to fix an error code on radio. Spoke to Jim Snyder and he gave me clear easy to understand instructions. Then his direct number to call if I had any problems. He is always cheerful and makes visits and calls pleasant. I appreciate the great service!!!!! Would definitely recommend to friends and family.

We drove out here from Indianapolis to look at a Genesis Coupe. Wife had researched the car, mileage she wanted, options she liked, and I used my connections to scrutinize this car before we drove to look at it. With all the info, we determined that we wanted to look at this car to most likely buy it. We had been dealing with Dana, (who was cool by the way) for 3 days prior. We already had our pre-approval from our credit union (to save on time with paperwork and get the best rate possible), and set an appointment to show up on Wednesday night. We arrived at the agreed upon time and test drove the car. We negotiated the first pencil, and agreed on numbers with the second pencil terms (car has summer tires on it, it is currently December with ice on the ground, I was going to split the difference with them on A/S tires of comparable quality to the tires currently on it.)and thought that everything was good. We were ready to sign and finalize the deal. At this point, we had been at the dealership for nearly two hours. Then they wanted us to return another day as there was no finance guys to write the deal. Needless to say, they are an hour and a half drive one way, not happening.I have worked in automotive dealerships and the industry in general for nearly 20 years while being in a management role for quite a bit of it. I have never EVER worked at one dealership where there wasnt at least one F&I person on staff at all times, and that was even at relatively small dealerships. At that rate, why stay open if you cannot make a sale? I have never been to a dealership where the general manager wasnt also trained in finance (and almost always a former finance manager) so they were able to finalize deals in the event of an emergency. To have your sales manager not identify himself to us, continuously come up with excuses why they didnt have a finance guy there for our appointment (excuse was We cannot always trust that a customer will make their appointment), and say that losing a sale (to quote This isnt a big deal to me.) was no skin off their back tells me that they need more customer service training. Remember, we had been there for 2 hours at that point and the sales manager knew we were there negotiating as he was the one doing the penciling. Why couldnt an F&I person be called in when we were doing first pencil and had our form from our bank with the pre-approval and loan terms? Needless to say they have lost a sale on a car that has sat on their lot for over 40 days when we were there just waiting to sign some papers. Seriously?Edit: So after this review and talking with the VP, Nick, we had figured out a way to work out the deal. They had the salesperson, Dana, come to my house tonight (12/20) and deliver the vehicle to us personally. He brought with him the completed finance paperwork and title work for us to sign off on. He drove off with our trade to return back to Richmond upon completion. I appreciate the efforts of Nick, Bill, and of course Dana in making this deal proceed forward and close. I have updated to 4 stars, and will not issue the 5th due to the initial issues created upon our first visit.

My family loves Wetzel Honda. My son, my grandmother, my aunt, and my daughter all bought a vehicle here. We all got the royal treatment when each of us was there. Be sure to ask for David. Hes the best.

Great customer service! Thank you Chris Casebolt for getting me into the car of my dreams!

Great dealership. They do a great job and have awesome customer service. Im very pleased with the service.

Recently purchased a new Honda Accord. They showed me a ton of different options and gave me all of the information I needed without pressuring or steering me towards one or the other. They truly listened to what I said and showed me inventory on what was important to me. The trade-in for my old car was a breeze as well, and they gave me a fair market value for it. Bruce, David, and Wade did a great job and I even got a follow up phone call from David a few days after to make sure I still liked everything. He even offered to assist with setting up the display options to personalize them for me. Great buying experience.

Ive been very pleased with everyone at the Wetzel Honda. Ive bought two cars there. Ive found the service department upfront and honest.

I will never go through Honda ever again and I know a lot of people who already stated they are extremely disappointed and wont be going through them either. My husband unexpectedly passed away of a heart attack at the age of 33 years old. We have 2 small children ages 2 and 6 months old. Due to my circumstances I tried to get out of my lease early because of money issues with 1 income now and they will not grant my request without paying out more money that what I owe on lease over next 10 months. I am very disappointed in this company and will not be leasing ever again through them.

I really like the srevice people here. They are quick, checks your whole car out and tells you what is going to need attention now or later. Plus free car wash!

Ive been doing business with Wetzel Honda for about 16 years. I have always been treated with respect and given good deals. The service department is the best in the business. I highly recommend the staff at Wetzel Honda.

I go here for service on my Honda. They are always pleasant and professional when greeting you and telling you about your service. The waiting areas are nice.

Chris Casebolt took excellent care of us. thanks Chris!!

The staff was very helpful: especially Mark Creech, my sales associate. I was very pleased with the car, the professionalism, and the interest rate I received for my loan. I did not plan to buy there, but Mark showed me the other cars available online using his browser. I told him to bring up the cars and the sites where I had found the best deals, and he matched it.

Passing through on our way to Virginia from Minnesota we blew a transmission in Richmond, IN. The Honda dealership was right there and we decided to trade in the old for a newer vehicle. We easily could have been taken advantage of but instead we got a decent deal, and money for our broken down trade, they bought us lunch as paid for our hotel and we went on our way. We had some difficulties with the new car we bought there and when we called, they didnt hesitate to make it right by offering to fix it on our way back through. What we couldnt get fixed they sent us a check for to get fixed when we got home. Great customer service and willingness to work with someone in a difficult sitation

I recently had my CRV in for warranty work. The whole process was so easy and professional, I was very surprised. They had a loaner vehicle for me and I was in out in just a few minutes.Thanks for great service at Wetzel Honda.Kathy

Came in with a bad brake light. No problem in and out in half an hour and a clean car. Service is great. Thank you WetzelHonda

Ive bought two cars from here. I still have them. The staff is pretty friendly but the techs are questionable. I had to take my truck on 4 times for the air conditioner to find it was the condenser, then many more times to have my tire sensor replaced.

My wife and I had a flat tire along I-70 on our way home from taking our daughter to college. The wrecker took us to Wetzel Honda who was still open on a late Saturday afternoon. Jim in the service department did not have a tire that fit our car in stock, but he got on the phone and found a local tire dealer who did have a tire. We appreciate his help in getting us back on the road.

Bought several cars through wetzels...they always treated me good

Good Honda service. During remodeling there is no place to sit while ypu wait, but they dont inform you of this when you make appointments.

They are very nice but when I took my car in for a shaking problem it got ridiculous. Thhey wanted to start with the most expensive thing to see it that would fix it. I said no just balance and rotate my tires. BAM! Problem solved......the complimentary rental was great!

Laid back no hassle environmentThis was my first experience with Wetzel Auto. I learned of them through searching the net for a particular vehicle I was looking for, and they happened to have a potential Keeper for me. I was very apprehensive at first, not knowing anyone at the dealer. I live about 15 minutes away. I phoned the dealership to confirm that the vehicle I was interested in was still there, and I spoke with Wade Stinson, who informed me that it in fact was still available. I said Id like to come on in and check it out, and he said, Great. Itll be up front and ready for you when you get here. I cant say enough about Wade as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. It sounds like a cliche, but we hit it off like this guys been my buddy for years. And trust me, Im a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. Wade went above and beyond when I had questions about carafax info... He was able to locate original service records from original owner, of which detail could not be matched... Unbelievable! Gave me complete peace of mind, which we all know, is close to priceless. Thank you so much Wade for an memorable car purchasing experience. This dealer and especially Wade deserve more than 5 stars!!

These guys are a bunch of weasels. They committed to selling me a minivan so I drove 1 hour to buy an odyssey, when I was ready to pull the trigger and buy they weaseled out of the offer they told me over the phone. I would highly suggest going to another dealership to buy a car - who wants to do a deal with a bunch of liars?

Very considerate. Not pushy

Excellent new and used sales departments as well as honest and excellent service department!!!

Helpful and friendly in the service department.

Service was top notch. I buy all my Hondas from here.

Went in to have my honda accord fixed for the airbag recall. Talked to a salesman named David and told him my finacial situation. He knew I couldnt afford a new car just yet but he took the time show me some cars and answer all my question. I never felt pressured or rushed and after school I plan to take my business to Wetzel Honda.The service team was very accurate in letting me know how long it would take and even washed my car no charge to me.Overall I felt very welcomed by staff members and I would highly recommend Wetzel Honda!!

Good people and reasonable prices.

Prices a little high but they did a good job.

Excellent service and everyone is very friendly and helpful. I have purchased five Hondas from them and will purchase my next one from them too.

They were great help with the recall on my airbags!

Thieves. Yes, they will fix your Honda just fine after reaming you with exorbitant diagnostic charges. Committed to paying $95-$100 for diagnostic fee when I left car with them and they replaced whole AC Unit but now it is blowing hot air so they are charging me another $95-$100 for another diagnostic fee. When I asked what the bleep am I paying another diagnostic fee for I was informed it is a separate diagnostic fee for the AC Unit. They get one star because if you can source your part cheaper than their rip off prices which I often can do...and not just aftermarket pieces but genuine honda parts they will install but not warranty the install. They wanted to charge $90 for the whole Idle adjustment unit when all that was really wrong was the screw was bent. I found the screw which is unique to the make, maybe even the model, from another Honda dealer for $12. UPDATE...the $100 Diagnostic fee I paid was for them to find out some hose wasnt hooked up properly to the internal side of the system.....BOHICA BOHICA BOHICA.....THANK YOU WETZWL CAN I HAVE ANOTHER!!!

Chris Casebolt made sure I was taken care of!

Great Dealership to work with.

Super nice staff and super fast service for my recall!

Great job by Tyler and crew!

The selection isnt huge, but the team was friendly and helpful. They have enough variety to meet your needs.

They did what another dealer could not. Thanks Colte for letting me fly before I had to crawl.

Wade Stinson and the rest of the staff were very helpful and efficient. Thanks!

Great experience here!

We bought a car and the car is alright. Yeah.

This is the worst customer service. I worked with David on trying to get a car. My credit and income situation is not ideal. I know this. But the service I received was deplorable.After I test drove a Honda Civic, we went in to get the approval. I was told that they would only send it to a couple of places and if I didnt get approved we would go from there. We waited and did not get approved. I had to go to work so he said he would contact me once they did some discussing.After a couple days of no response I message him asking maybe to lower the price a little and figure out a down payment that would put me in the ball park. I got the reply, we were able to get you approved, just not for that car. We can not lower the price. I then check my credit to see that they sent me to 4 financial institutions without my knowledge. I then sent a message asking to maybe find another vehicle I could get approved for so the credit hit wasnt for nothing. I heard nothing for a week and then I get a message saying sorry we couldnt get you into this car. I was mad at this point because he didnt even bother helping find another car or tell me what I needed to do to get into that one. I messaged him with my frustrations and he replied would you like me to find other vehicles. O said I dont want to have to call you out for you to help me. I dont want your help anymore.He replies DONT BE MAD AT ME FOR YOUR SITUATION . We did what we could for youWHAT?! Then I threatened to blast this on the internet and he then trys to reconcile by offering a name and number to JD Byrider.Inexcusable

I ordered a cheeseburger and they said they only have cars. This type of customer service is unacceptable at a place of business such as this

Very satisfied with the service & assistance. THANKS

I have bought our last 3 vehicles there, have tryed to buy them in Muncie, but never felt like I got a good deal, but have ALWAYS felt good with the deal I got there, you might have to dicker a little, but I have always been happy.