Only gave 5 stars because they didn’t have an option for 10. Where do I start?!, I never really visit roses stores because most of the time I am greeted with negativity. But I decided to give it one more try and Richard was extremely nice and probably the most helpful person I’ve ran into in the past few months. He went above and beyond in helping me get the furniture I fell in love with at a decent price. Whatever they’re paying him should honestly be doubled. It’s hard enough working through a pandemic (or panoramic like some of y’all like to say) but to work through it with such a positive attitude and such a passion for what he does is amazing and hard to come across these days. I wish him nothing but the best with everything he does!

Richard was extremly helpful, going above and beyond by reaching out to multiple stores to find the exact sofa we needed. He explained everything in great detail to make sure we knew what was going on with are order and we left the store with out any questions.100% coming back to this location.

Had the best experience during this process! The sales man Richard was very knowledgeable, friendly and very very helpful! I have been to the other major furniture stores and did not get the level of superior service i received at Roses Furniture!!!!!!

The manager Rich was great! He was able to answer all of my questions and even went out of his way to check on the availability of an item I was interested in purchasing. I had planned to spend the majority of the day looking for furniture, but I was so impressed with the quality of the furniture and his customer service that I made my purchase immediately. He turned what could have been a tedious process into one that was quick and easy. Thank you Rich!

My sale person was excellent!! I tried multiple times to rate him.. He went above and beyond to provide me with I desired!! Mr White was his last name Richard I think was his first name at the Mechanicsville location in Richmond

Awesome customer service and really helpful. The furniture is beautiful and I truly am happy about the results. I also would like to thank Mr.Richard White and the assistant Mr.Lee for their help. They truly were amazing. Thank you Roses.

I am very happy with the customer service and the employees. I loved the furniture! All the work was truly honest and I wanted to especially thank Mr.Richard White and also The assistant Mr. Lee Thank you once again Roses.

Mr. White was very professional and helpful. He answered all my questions and explained all the aspects of my purchase. He made my furniture purchase a wonderful and pleasant experience.

The service was so fast and he was so respectful rich was awesome. Thanks Rich for your great service.

I was skeptical at first. I had a great salesman who took the time to call around to different stores to help me find what i what i wanted. He ended up helping me find another set in store that i took home the same day...

Rich was fantastic always polite and great customerService.

Had a great experience. No pushy sales and was honest about all items and issues.

Rich was patient and took time with us. He really knows his stuff. I like good customer service.I would definitely go back

Excellent customer service. Rich is very professional and through.

I had a great experience with Rich at Roses Furniture Dept. He answered all of my questions and concerns in a timely manner.

No refund without the original form of payment (credit or debit card) and no store credit. Exchanges only. Customer service was courteous.

We had such an amazing experience!!!! Thanks so much Rich!!!!!! We will definitely be back to buy more furniture and we can’t wait to get our furniture home!!!!!

Roses has really nice household items at affordable prices. Things for the yard are really cute and unique. I love their clothes. They have really nice dresses for women from small to 3x and the clothes are stylish and comfortable. They also have layaway options because things are so affordable you can get carried away and buy more than you can afford so its great to have that option. I recommend you to go in there and see this place for yourself.

This place is very affordable and has knowledgeable staff with great customer service.

Great store for bargains period. Excellent home furniture also! I recommend. Be prepared to wait in line, this seems to always be the case Id you are bargain shopping.

The staff is very unprofessional items not appropriately marked. No one knows where anything is, need serious customer service training wouldn’t post with out selecting a star one star is to good for this store

A lot of items to choose from. Very busy around holiday time. A lot of trash on the floor and in the parking lot. Couldnt blame the staff because everyone was occupied with checking customers out. Overall, great visit

I will never buy another bed set from this location ever again.. I paid a total of $300 And some change for a bunk bed set and I went through hell from the beginning trying to get something that was never there then on top of that my son havent had the bunk bed a year yet and the rails are popping out left and right I would love to get my money back or for them to work something out about the bed!!!

On a walker need handsfree calling. The section was messy but they were very helpful in price checking and helping sort it out. I got 2 and 3pr comfy sock on sale 2.00. My foot in a cast. Great customer service. Everybody working and not one person standing around. Good job.

Great for cheap wall art, curtains, etc., but this store is DIRTY. Ive been living here a year and have only been there twice because of the trash. I went last time for an arm chair and 4 employees walked past, looked at me and turned away ... I left without the chair, wont be back.

The management are VERY unprofessional and very shady when it comes to their employees. The store itself could use more variety and options but the people can be helpful and friendly if not busy. As an ex-associate there, Id recommened just shopping there unless you need an unreliable part time job. That store owner, Barbra, is rude and selfish.

Roses is good for what you needed for. if youre looking for clothes that will last you for a long time I wouldnt suggest you buy them here, but if you need cheap clothes that look reasonably good this place is good.

The store looks like a big warehouse. Very dark and cluttered. I actually had to wash my senior mother to the restroom after our purchase, and the cashier said, Maam, you cant take that back with you. U stroll today wonder why not... I head just paid, and had my receipt. I thought that was strange. Also, one cashier actively working. We must have waited in line 20 minutes. I would have left head it not been for my mother purchasing something that she cant find a other stores, and she was at my house visiting.Horrible experience

It was fine for quick purchases with no wait time to slow your day. Easy big parking lot & no crowds. Good experience compared to hassle parking & 11 deep in a line.

Love going here for the prices in the deals. Sometimes getting cashed out takes a little long. Besides that love going here

Nice furniture. People working there could use some customer service skills. Since big Lots is now closed. Hopefully this store will have more selection.

The staff was very friendly, helpful and knowledgeable. Nice experience with them. But, I must tell you the whole store floor is aweful. It needs to be stripped and refinished. Please help them.

Great prices but customer service sucks! Staff Seems very unorganized & doing their own thing. Overall very unprofessional environment.

Decent and great deals. One of the few Roses left. Kinda run down and dirty though

Its alright for everyday household stuff..soaps, lightbulbs, socks...kids clothes... prices pretty good. PARKING LOT SUCKS! HUGE POT HOLES.

My experience at Roses was enjoyable.I found everything I needed.They had so many nice things. I will be going back.

Organization is haphazard, most of the packages of socks were ripped open and many were missing pairs, but most of the prices were also pretty good so you win some you lose some. A few things were more expensive than Wal-Mart, but many other things were cheaper.

I love Roses dirt cheap prices, sometimes the lines are long; but if you dont mind waiting youll definitely get some good deals.

Friendly workers, very helpful. Could have been a little neater & organized but overall good experience.

Lot of great stuff l, great priced, staff can be iffy.... sometimes you might get someone thats helpful most times you get someone that really doesnt wanna be there...

Thats so has great prices I just wish they had coupons

Spacious. Prepare to wait for someone to find a key to open the fitting room. However they have some of the better prices on clothes and shoes.

Love shopping they have everything u could think of & the prices are good

Great prices and cashier was very friendly although only 1 register open.

This place has everything you need at a great price.

Great Place very cheap brought me 2 outfits plus more all under 30 bucks

Great prices nice associates not a large selection in childrens clothing section

I will give a 5 because.i liked when I came in I was welcome to Roses and i like their selection of clothing

Love this place ever looking for something you can find it here at a great price

Great discount store, can find hidden gem items too.

Very convenient, great items, from house hold, outdoor and more at reasonable prices.

Good place to but your every day needs

Have most everything u need at good prices but not enough cashiers

Very nice place to buy household items, clothing, shoes, bedding, kids toys and so many more things.

One of my favorite stores. They have a variety of things I can use & the prices are reasonable but their AC unit isnt up to par @ the Mechanicsville Tnpk location in Richmond Va

Very nice my first time there enjoyed it

I hate coming in here only because Im tempted to buy things I dont need. They have a really good selection on clothes and home decor.

This was my first time at this location... It was clean and the employees were friendly. Most of all, I was absolutely blown away by the prices of EVERYTHING!! Clothes, handbags, trash cans, school supplies, cleaning supplies, socks....... you name it, they had it for an amazing price, then on half the stuff that was discounted....they had an additional sale on top of that one!!! Funny thing was..... I thought I was being Punkd and had to keep telling myself that I was gonna catch a fly if I didnt close my mouth fromsticker shock LOLOL 😂😂😂.

Great deals and layer ways also a funitur e department

Wonderful sales!!! I find almost everything Im looking for....REASONABLE.

The retail prices of items at this store are the best I see in Richmond

Easy shopping affordable prices....trendy items....all categories of merchandise available

They need to get some better workers. They

It was a great experience cheap prices good merchandise

Prices are good but the store needs to be cleaned, a good sweeping of the floors

Love this store great prices and close to my home.

Is a good place for moderately priced items.

Roses on Mechanicsville Turnpike is VERY unprofessional! The store manager, Barbra, is very rude and disrespectful towards her employees and customers. I tried to come to her about personal employment needs and she shouted my business out, customers and former employees are a witness to this, and became very rude about the situation. Coroprate needs to do something. Seriously.

Roses on mechanisville turnpike ...there store manager barber was very rude and unprofessional i asked her a question about a product she got smart with me like i was asking 50 questions and one of the products i was asking about was broken at the top i informed her about it she told him well what you want me to do i dont get paid to clean shelves or throw stuff away i just left my items where i stood and walked out the store ..she need to be fired very disappointed and she suppose to be a store manager huh...never again will i go to that store

One Of My Favorite Places..

Its ok i like the one in Ashland better its more organized and cleaner and better customer service.

I love this place. Its like my second home

Great deals but slow for cjeckout

Clean store, good cust. Svc. Good prices

I just love the many households items, clothes, Snacks, and more.

Love their prices especially for big and tall men

Although they have a wide selection of things, the store could be kept in much neater condition.

Always find a good deal but never enough registers open. Still my favorite one

A great place to shop for bargans.

Good price. Have every thing you need

Very neat snd clean store.

Great prices...cashiers are very friendly!

Cuz other items are reasonable prices

Always go broke in this store. I love it

A great place to shop.

Great place to go bargain shopping.

Easy to get to lots of sales.

I can always find what I need and more

Nice store for household items and various other stuff. Very cheap goods

Good for the purchase of inexpensive household goods. Furniture also available

Good deals but not accessible to walkers

Good deals on everyday needs.

Great prices and variety of items. You never know what you are gonna find here.

Poor management the managers are very rude and nasty. Do not ever do a layaway there they will take your stuff out and resell it to someone they know even if you paid on it .

The store is very cluttered, but the prices there are very reasonable.

Great little pop in bargain store

Not clean and felt unsafe.

Nice store and great prices

Found just what I wanted for half the price of walmart

Friendly staff, everything was easy to find