I got a flat tire on a Friday night and was riding around on a donut. My normal car service was not available (they were moving location) but they recommended Firestone. I was pretty frantic because I needed a tire ASAP. So I went to Firestone and the front desk person checked all my tires and she said that the front two tires were in the “red zone”. They had the tires I need and did the three tires and an oil change. I am very happy with the professionalism of the person who took my phone call (Noah?) and the lady who checked my tires and the speed of the mechanics and the young man who checked me out. I will be returning in the future.

Excellent and efficient tire replacement service. The representatives I spoke to were all friendly and seemed honest. I plan on returning the next time I need something done.

I had tire replacement appointment. They Rescheduled the appointment twice and then when I got there they told me that they don’t even have the tires. They said that I had to wait until they receive the tires. I had to canceled the appointment because I couldn’t wait extra few more hours. The employee was rude and called me with a very rude tittle and with a rude accent while he was giving me the keys for my car back.

They were amazing to my car and very friendly!

I left my car for inspection on Wednesday 7/7, they said it’s going to be done by today 7/9 but when I went to pick up my car all they had was excuses. Wouldn’t recommend

Staff was friendly and very welcoming when arriving to the shop. I was given a estimated time of 90 mins, however it was a little over 2 hours for a tire patch job. Not completely dissatisfied with the overall service but I would allow more wiggle room in my own schedule prior to going to get work done. My suggestion would be allow time for unexpected time consuming barriers which will cause delays of the estimated service. It was appreciated that staff was apologetic when turning my keys back over to me.

Great tire prices.

Thanks for getting us back on the road. FloridaGirls😘 traveling the east coast.

Quick service..pricey batteries-but they are Interstate Batteries. They got me in and out quick, but I got there early too.

Fast, courteous, friendly service. Knowledgeable and convenient. Enjoyed coffee, missed phone charger.

The guy was sooo rude in this location. First he was forcing to change my tires, when I refused that then he charged me $15 extra on oil change. He was saying that the prices are going higher in a very rude tone. He didn’t even give me the paperwork for the oil change. I do not recommend this place at all.

Great customer service.

Said i needed new rotors, quoted me $400 in parts alone to replace just my FRONT rotors and pads. Said my rotors were totally done. Ordered good new rotors and pads for $100 and when they get here, theyre the exact same thickness within a 10th of a milimeter. Checked and my rotors arent even near the minimum thickness, theyre near max.Also they recharged my AC system for $300 and it made no difference, it didnt need it.And they split my engine undergaurd.Paul the manager is a good guy who really went out of his way to help my girlfriend. He is clearly a good man and mechanic trying to change the company. But I question this organization, their honesty, their business practice, and their insane part markup. I would be surprised if they didnt have a bonus structure in place encouraging dishonest behavior, similar to Wells Fargo.

Honest, knowledgeable, and professional staff.

The customer service here is impeccable! These guys are awesome! We called and got an appointment within 24 hours for a car inspection and when we got there, the man servicing us had no problem explaining what they were going to do in technical terms and in normal terms to both me and my fiancé. The immediately returned calls and worked with us when my vehicle failed inspection by explaining in technical terms and normal terms again what was wrong.These guys also gave me a good laugh when I arrived to pick up my vehicle (which I had to get rid of after this inspection. It was in truly horrendous condition) and saw my poor dented, dirty car with a rejection sticker parked in a handicapped spot. The poor car was well past dead and this let me have one last laugh with it before taking it to the scrap yard and heading off to a dealership.Highly recommend them and will continue to use them with my new car!

Matthew Temple, the Service Manager, was fantastic to work with on my inspection, oil change, and 3rd brake light repair. Hes personable, knowledgeable, and gets the job done. All work was done fast and professionally, with a comfortable waiting room!

I had to deal with a repair for my college student’s vehicle from over an hour away. The vehicle was dropped off after hours, I made an appointment online and had my vehicle back the next day. I dealt with the advisor completely by phone and they kept me apprised of repairs and cost. This definitely could’ve been a situation to take advantage because I was so far away. However, this is not what happened and the problem was remedied simply and for very little cost. I highly recommend this Firestone for their honesty and efficiency! Thank you again.

Great customer SERVICE. I received a coupon from *another* firestone. The man at this location let me know they couldnt accept it because it was not signed/authorized (by the other Firestone). I explained this was apart of a deal I received in the summer- it was for a free oil change and tire rotation since I bought 4 tires. He looked it up and saw in fact I had purchased 4 tires and told me he would honor my incomplete coupon.

Got me in same day for 4 new tires at a great price and checked the alignment free

My wife and I come to Richmond to visit our daughter and her husband. We were staying at a nearby hotel when we discovered a flat tire on the morning of our departure. We called AAA, got a temporary fix and went to one of the few tire places open on a Sunday. We spoke to Daniel at the Firestone location at 9am (when they opened) and he made sure they had the tire we needed. We came in and they fit us in immediately and they did everything right. While waiting, somebody came in and asked for services (Firestone could not do it at his convenience) and the lovely woman at the front desk made a call on his behalf to another tire vendor to see if he could be accommodated. To me that is the ultimate customer service. I love this place!!! HIGHLY recommended!

They recommended services that weren’t needed. They said I needed new rotors, brake pads, and brake fluid exchange. Went to Toyota down the road who said I needed only new brake pads. Firestone’s estimate was $490, but paid only $100 at Toyota for the service I actually needed.

I highly recommend this and only THIS Firestone location at 4910 West Broad Street 23230. Allen, Paul and Burnice took very good care of me after I had a horrible experience at another Firestone location. As a female, I know I have sucker written on my forehead when I walk into a mechanic shop but that was not the case at this store. They took the written estimates I had received from 2 other repair shops and checked everything the other shop checked and then some. Saved me thousands of dollars on repairs that I did not need. Paul took the time to explain everything and show me what he was talking about on my car. Females......take your car here if you do not feel like throwing money out of the window. If you feel like throwing money out of the window, then let me know first so I can drive next to you.****Update for service on March 3 2018****As always, they took very good care of my car and took the time to answers the million and one questions I had about car care. And I didnt leave there feeling I just got robbed unlike other places Ive been to for care maintenance. I am a Firestone customer for life. But only the location on 4910 West Broad Street Willow Lawn area. Thank you Daniel, Zachary and Paul.

Thank you for asking.1) Arriving at 0655 hrs per recommendation during a pre-visit phone call due to the many service items to be addressed. AND, I would be required to stay and wait for the duration by necessity and choice, no other means to drop off.2) Met with a warm, I already know you and Im here to solve any problems, attitude. A key asset in that I was honestly listened to with each item of concern well addressed.3) Continuous updates on vehicle status, discoveries both expected and unexpected, options presented, evaluations discussed, choices made, correct action taken. As it should be versus the usual, YOU HAVE TO replace and a list of items, no explanation or reason why, just do it attitude. My main reason for using Firestone exclusively since 1979.4) Change over of Service Writer, very smooth, full exchange of situation, status, progress and realistic ETD the vehicle shall be ready. Overall atmosphere of the operation very stress free, service mentality (an attribute in humans which can not be taught but is innate, associates must have it to work successfully. Again, this cannot be taught.)5) Considering the volume of service items initially, plus discovered during inspections; all work successfully completed and I left the store at 1120 hrs.6) What was my bill? Glad you asked! Initially, just shy of $500; however, after a good discussion with my Service Writer, Victoria, I took unusual financial positive action, reversed the charges on my charge card, Victoria assisted me in immediately obtaining a new Firestone charge account card, including generous credit line.7) At the conclusion of business with Victoria, my total bill was reduced immediately by the simple action of being offered an alternative option for payment under highly acceptable terms. I think this was a WIN-WIN-WIN-WIN situation. Not sure as I lost count of the WINs. :

Today I had terrible customer service so Im just going somewhere else to get the work done..

I went for an oil change there. Employees are genuinely polite, loved there service.

My husband loves this place. I personally think the labor prices is to high. The work is excellent.You can find other mechanic shops with excellent service and lower prices too.

I called to see if they could install my battery i purchased and do a oil change with e the oil i have purchased and they said they will not do it, and its not enough and i need to go to a small mom and pops store to get some help! I did not care too much for the cost of the job to get done, I just wanted specific brand battery and oil in my car. I heard fire stone was a good company to go to but now i see not.

Paul was awesome and fit me in for an oil change and applied an online discount. They were finished in just a little over an hour. Very pleased with their Customer service. 😊

I had a very good experience with this place. I had already researched what tires I wanted as far as quality and price, and those were the exact tires offered. They do try to upsell the products with a Firestone warranty, which are actually pretty good offerings if you only go to Firestone. If I usually went to Firestone, many of the warranties would actually be worthwhile (the lifetime alignment, for example). I dont, though, and a simple no thanks from me was plenty; I didnt feel that I was being pushed to get these options. I ended up spending just under what I expected, didnt feel pressured, and got fast service. Very nice.

The cost to repair what they harmed was more than the original repair.

Crooks. Stay away from this place I went to get a flat tire repaired and they told me I had to buy two tires over $500. I consulted Honda and they said I did not need to buy two tires.Then when I asked him why the price was so high they said it included $52 and tire protection. I asked them what was that and I said no that was just an insurance against your tire something I did not ask for nor was I going to pay for . This place has an awful reputation and the only reason I went there is because my new vehicle came with fire stone tires. I left there and went to Costco and put for Michelin tires on it stay away from this place and stay away from Firestone.

Took my car for inspection and they said I needed to get two new tires and replace a tie rod, as well as get an alignment. I went to sams club and got the tires (better deal) and the they said they didn’t see any issue with a tie rod. I then proceeded to get it inspected by another reputable shop and they said I definitely don’t need a tie rod replacement. These guys tried to rip me off for $300 plus. It’s a shame.

I brought my car in for a couple of different things. After I picked it up, I realized that one minor issue had not been fixed. I brought it back in, and the manager, Paul, was super apologetic. He immediately took my car into the garage and corrected the mistake, and then he proceeded to refund me my ENTIRE bill from when I had originally come in. These guys know how to do business! I will absolutely be back.

Ive always been weary about big wig car repair shops... but Firestone did a GREAT job price was very reasonable.. 1052$ to change my timing belt, waterpump, new radiator fluids, and an oil change! Also, they are open Saturday and Sunday for us mon-fri workers. I called friday evening and they got me in Saturday got my car back Sunday afternoon.. it was perfect thanks guys!

The person working the front counter was amazingly helpful. She went above and beyond.

This has to be the best Firestone location I have ever visited! The managers and staff go above and beyond to make sure that your experience is great. In a day in age when many car service providers are dishonest, it feels great to walk into a shop where they really just want to help you! Shouts to Chris, Dave and Sam.. you guys are the best!

Very Good Auto Store.. Did my State Inspection there everything went fine..

Firestone is a complete ripoff. Charged me for a $100 diagnostic service, only to tell what they thought the problem was, and tell me they couldnt fix it.

There are not many places I would recommend for car maintenance, but this one is among the best. Paul took care of an issue caused by a faulty inspection and you can be guranteed if Paul is taking care of you, its good honest work and done correctly.

I living in another state stop because I love the place.. The young man at the front desk was great from the start .. I called he was professional took my information and told me to come right in. I get there hes still very professional and polite I ask how long is the wait he told me give him one second I could see him open the window and talk to maybe a group of managers Im guessing but Im sure one is because I asked but he asked how long would it take in one of the managers give a very rude look over his shoulder snotty attitude and said a couple hours it was completely rude and I left on the spot horrible....

Excellent customer service and top notch workmanship all of the time.

I bought in my Honda Accord for an alignment at this shop. Prior to this visit, the car was lowered couple inches with a new coil over kit and had an alignment kit installed to bring the lowered car back to OEM specs. I had purchased the lifetime alignment after Paul told me about it. I loved the final alignment that they achieved on my car. The car drives great! Maintains a straight line and got rid of the steering shake that I earlier experienced at 60+ mph.At first however, the alignment was not done right. I left the car for the full day with them but the camber readings on rear tires was way off after the alignment. I drove car to drive and it was horrible. I still felt the steering shake and the car drifted towards the left even after alignment. I called the shop and told them about this problem; and their initial response was that this is the best alignment for a lowered carAfter a call and another visit to the shop, Paul asked me leave the car with them and they would try to get the alignment to OEM specs or would refund my money. The second time they delivered a great alignment. I saw the specs and i was impressed. But the real fun was driving the car. The correct alignment made a day and night difference. I am thankful to the guys at this shop, but i thought overall they could have handled this situation better.

Came in with a flat tire. They seemed pretty busy. Yet, they had us in and out of there in 30 minutes, AND sold us a LIFETIME 4 wheel alignment!!! Clean facilities, coffee for customers and most of all, kindness and great customer service. Thank you guys!

I wont go back there. Took my tire and that had a really slow leak. They plugged it and when I went to leave my low pressure warning light was on again. I went back inside to inform them and they said oh I guess is not holding air. You would think part of the process would be making sure retire was holding air. They didnt even go check it they just said I need a new tire. Im taking my business elsewhere and I recommend you do the same.

Do NOT trust this location.Update: Finally got in for my state inspection(cost about $350 to get me up to snuff since Im from out of state) and started hearing some creaking noises from my brakes about a week later. I come back in, thinking something on my breaks had repaired needed oil or tightened or something. I wait an hour or two and the guy says repairs will cost $600 to replace 3 different things including the engine mount. I cant afford that right now anyway so I tell them Ill deal with the creaking noise for now. I go the next day to a local car shop because something wasnt adding quite up with them offering me a credit card to help pay for it and other repairs...and the local place quoted me $0 because all I needed was an extra nut. They were right. No more squeaking.Now, I dont know for sure if Firestone removed that piece intentionally to have me pay for $600 but they definitely should have seen it when they opened my car up. This place is sketchy as hell. Very seriously considering turning this over to the consumer protection office for review based on dishonesty/incompetence.Really annoyed. I understand that state inspections are first come, first served but I have attempted to get mine here for the last 4 days straight without success. Was told yesterday (Saturday) that if I came in Sunday at 9 I would be able to try again. Show up sick because its crunch time for me after waiting 5 days and one of the guys says that they dont have a state inspector on site on Sundays at all or ever. This place pisses me off.

The staff here is polite and are pretty flexible when trying to fit you in for an appointment on short notice. Ive purchased tires and gotten a tire patch from this location. Their rates are pretty standard for franchise auto and tire shops, but they dont usually have any surprises. When I went in for my tire patch they took care of the job in a reasonable amount of time, and the waiting room had complementary coffee and free WiFi which made the wait an easy one.

Leon was great. He took care of us. I loved the way he explained everything to us and gave us different options. Great customer service I will definitely be returning.

The manager and the other employees were very professional. I needed a headlight, so I could travel back home. No problem at all. Thank you! I had a 5hr drive.

Purchased a lifetime 4 wheel drive alignment from Firestone three years ago. Have taken my car in three times to have the alignment done. Was in and out within 45 minutes even walking up without an appointment great service great people

I called firestone at 11:30am. I needed a specific tired for my car and they said they would place the order now. I asked if it was guaranteed that I would get the tire by this afternoon and they could put it on. Victoria at firestone confirmed and said yes they get the orders in at 3/4 and can GUARANTEE that it will be here. I never received a call so I figured I would come in around 3:45. I was told that the tire never came in. And she said can you just come in tomorrow. I was about 45 min from my house and drove around for 4 hours waiting for this tire with my two year old. She said well I can just give you one of our tires for the same price. I expressed that I could have went anywhere four hours ago and gotten any random tire. She said I understand but basically it is what it is. I am SO DISSATISFIED with this experience and firestone. I will never return.

Sent my car in for a lifetime alignment on a Sunday afternoon, and I received my car back in less than an hour with other customers in front of me. Their customer service was professional and they showed me the alignment results with explanations. The only downside was that, although the tires were aligned properly, my steering wheel was slightly to the left while I am driving straight. A bit annoying, but I can always send in my car to the shop again to re-straighten the steering wheel due to the lifetime alignment. They seem like good people and didnt bait me on paying for another service.

Great service technicians. They encouraged me to do some repairs on my own to save money. They accidentally quoted me the wrong (lower) price on a part but still honored if once they realized the mistake.

Rip-Off! Just picked up my my truck in for an oil change. Was told my brake lights didn’t work and bulb change didn’t fix it so a $100 diagnostic was needed. I said, “No thanks,” inspect it myself after paying for the oil change. I asked a tow truck driver in the Firestone parking lot if they worked and he said yes they worked. I took a video 10 minutes later to prove they work. Never experience such a rip off attempt, and false check-up over the phone after a scheduled drop-off. Do not recommend this garage!

Turned me away because I was a couple minutes late for an appointment to get my car inspected,so I went right down the street to Seredni Tire & Auto, they got me in even though I had no appointment. Very nice folks too.

Great service and quick work. This is my goto place when I need something done on my car. They recommend services that will be needed so you can be prepared ahead of time.

Needed a flat repaired, i dropped off at 11am, told it would be ready in 1.5 hrs. After 4hrs, called to see if ready, told yes they were finishing up. Arrived 20 mins later, told it was almost ready. 15 mins later, went inside and told it would be another 15 mins. Ended up leaving, came back and was ignored by front desk staff. When asked if ready, was told yes and she expected me to carry it out by myself. Rude staff and unreliable.

Well...I spent $800 on a car repair and it was back in the shop within a day. The sad part was it took a week to fix it for a day. Would not EVER go back to any of the Richmond area Firestone locations. Almost every repair in the last year had to be taken back within a day to a week. Most people need a shop they can depend on and Firestone is not it.

It was the best experience i ever had at any dealership everyone was very nice and helpful I will be doing business with them from now on ty Mrs Woodard

The last 3 times I went for an oil change. They never filled it up to the full line. And tried to sale me a front axle that I didn’t need. Another shop told me that both axles were fine. I will never go to a firestone again. And I will make sure I spread the word about this firestone. They don’t care about you or your car. They just want your money.

WATCH OUT for Hazard Insurance. They tack that onto your bill for every new tire, without authorization. I even asked for a bill itemization before I paid (thinking the price was too high), and they again failed to divulge this fee.This has happened multiple times, and in each instance they are happy to refund you the fee back if you bring your receipt the next day. But they are clearly counting on people not looking at their invoice closely, and they are absolutely unapologetic about the policy.Otherwise its actually a pretty good mechanic service. People seem reasonably honest about what work you need, and they always have coupons on their website. This tire insurance nonsense just really put a bad taste in my mouth.

I appreciated that they squeezed me in to get my tires changed that morning since when I booked my appointment after hours they actually already had one at that time. This was especially nice considering my car is an AWD which means I had to replace all four tires. I also appreciate the time the guy behind the counter (Jason I think) put in to help me choose the right budget-friendly tire for my vehicle and explaining the perks of my purchase at checkout (most owners of my car buy the tire I got and they not only prorate if I have an issue again and have to replace the tires, but they will rotate tires every 3k miles for free for life of the tire). My only real issue, and it was minor but upsetting none the less, was that I have a brand new (used, but a one owner, accident free, and well kept) car and the gas lever was broken when I got inside. I dont know why they would even have needed to mess with that for an alignment and tire change, and while I was able to fix it, it was still upsetting. Otherwise, it was a good experience and I do recommend it.

Avoid Firestone Complete Auto Care at All CostsToday, I decided to do a review of Firestone Complete Auto Care, which bills itself as full-service vehicle maintenance and car repair shop. However, much to my chagrin, it turned out being a nightmare, reminiscent of a Stephen King movie.I live in Richmond, VA, a mid-size southern city, with a twinge of Yankee elitism. Like clockwork, every May I take my car to an Auto Repair Shop for a safety inspection. For the last two years, I have taken my vehicle to Firestone Complete Auto Care located at 4910 W Broad St. Richmond, VA 23230. I usually deal with a high level of incompetence and rudeness when I visit, but since it is 3 blocks from my house, I just deal with it.However, when I visited on 4/12/2019, they took their poor customer service to a whole new level. The afternoon before, my car was hard to steer, my check engine light came on, and upon further inspection under the hood, I noticed that my drive train belt was partially torn. The next morning, I called Firestone and told them that my car’s drive train belt needed to be replaced, and it needed a safety inspection. The manager told me to drop it off, and they would take care of it. I dropped it off around 7:10 am. I asked how long it would take, and he said I would have my car back by that afternoon.Fast forward to 4:00 pm on 4/12/2019 and I received a phone call from the manager stating that they could not fix the car, as there was an oil leak that needed to be fixed by the dealer. Fine, no worries, things happen. However, you originally told me that the work would be done by closing and now you are telling me that you can’t repair it? The Firestone Complete Auto Repair website clearly states that they do a complete engine repair so you would think that fixing an oil leak would be a walk in the park; right? Wrong! Again, no worries. Since I only live 3 blocks away, I told him that I was heading that way to pick up my car and to discuss why they couldn’t fix it.I arrived at the shop at around 4:15 pm and the manager was busy in the back. I was first in line, but after he emerged, he ignored me and helped the person who was in the queue behind me, even though she acknowledged that I was first in line. I waited 45 minutes, and its like he disappeared.I asked another customer service representative to help me, and once they looked up my account, there were limited notes to go by. The only thing that the manager noted on my account is that “The customer has an oil leak that needs to be fixed by the dealer.” I ended up waiting another 30 minutes and finally I left, with some parting words that chided them for their poor customer service and lack of human decency. It is as though they did not care how much they inconvenienced their customers.I don’t know what type of training Firestone employees receive but let me say that it is elementary, to say the least. They know nothing about customer service, task management, etiquette, etc. If you are looking for a place to have your car repaired, avoid Firestone as though your life depended on it. If you don’t, you will leave there feeling like you have been violated and made to feel like you are less than a human being. If you don’t believe me, check out their customer reviews on Yelp; they have an average review of 2.5 stars out of 5. Yikes!***Update*** I took my car to the dealer and it turns out that the only thing that it needed was an O-ring and a new oil cap. Firestone couldnt even figure that out. Told me it looked like $3000 to $4000 worth of damage. Are you kidding me. Laughed all the way home.

Leon the manager is Very personable. I feel confident that firestone repaired my car correctly. He makes a big difference to the company!

Took 3 hours to get a State Inspection done. I had a few minor things done in addition to inspection (air filters replaced), but since I was quoted 45 mins to an hour, it was way too long. Friendly service. They found me coupons to help with repairs.

Knowledgable, helpful staff with efficient service! They knew what would need to happen to replace my headlights just by hearing the model of my car - unlike other shops that I called that asked lots of questions and then didnt have the bulbs in stock.

Tried this shop cause it was close to my job and got it aligned as a part of my lifetime alignment. Was worse after I left. Ball joint pinch bolt was left loose and when I took it back and they found it they never even realigned it. Not sure the logic behind that. The neglected pinch bolt caused many future issues Im still trying to fix several months later and they blamed it on me. Had 0 accountability and if I knew any way to escalate this I wouldve

Fixed my car in a good amount time even though I didnt make an appointment. Staff was very friendly and knowledgeable

Worst place I have ever taken my car too .I had given them a bad review before and got a call from the manager ( nice way to fake they cared ) be cause, of issues Ive had with them in the past they told me I could be bring in any of my cars which in total if they wouldve kept my business I have a total of 4 cars for business ( their lost) my highlander had broke down so I decided to take it to them since they had attempted to fix our relationship well almost 2900$ later for 1 car and 2 trips to them all my lights turned on as soon as I hit 2 miles down the road again not counting the fact that my car was sitting in the lot for 3 days after they called and said car was fixed . I went to pick up my truck and the light were on I didnt notice until I was at the gas station down half a mile down the road. They tell me to bring it back its not any where near closing time and they tell me they have to keep it but I see men sitting down not doing anything but talking so, ok I give them once again the benefit of the doubt, that because I had my 7 month old daughter in the car and she was cranky ! I come back car is still making the noise that I asked the front desk person if it had gone away which he said well maam Im guessing if we made it turn on any issue should be gone I was also told the nail was in my back tire well they took it out but didnt patch . They told me we will leave your car inspection ready. YEAH RIGHT I wish i could give them no stars . WORST PLACE EVER .

Im very happy with the service here. Fair prices and dependable. I recommend this location.

Do yourself a favor and go somewhere else that’s trustworthy

I have tried several Firestones in VA but was not satisfied until I tried this Firestone. Excellent Customer Service every time. Always willing to help you!!! Thanks DAVID and CHRIS!!!!!.I will continue to come to this location for all my car services and refer my family and friends!!!

Excellent staff and quality. Definitely a great experience

Oil change service was as promised. Free basic diagnosis. Appointment highly recommended.

They never value the appointments. I took an appointment at 8:00 in the morning. But, when I showed up they told they do it on a first come first serve basis and told me to wait for two hours. They advertise on time appointment on website and when asked about it, they say they are not responsible for whats written on website. Awful and rude behaviour.

I want to take this time to let whoever is reading this how impressed I was with Paul the store manager and my over all experience. I brought my recently purchased Ford Escape in for a tire pressure error which quickly turned into me finding out my car was completely rusted out and had failed Virginia State inspection before being sold to me, unbeknownest to me. Paul took it personally upon himself to inspect my car for other errors, and help me get justice with the dealership who had sold me an unsafe car. He made an overwhelmingly horrible situation, bearable and really took it upon himself to get me the help I needed. I will be a loyal WIllow Lawn Firestone customer for as long as I am in Richmond as well as my boyfriend, family and friends. Again I have to say this was most commendable experience I have ever received at any establishment, especially within the automotive industry. Kudos to Paul!

Took almost 3 hours for a tire change even though I had an appointment and told them I was going to wait. After it was done they tried to charge me for it even though I already paid online, then tried to charge me for the tire kits even though that was included on the break down of what had already been paid for, somehow ended up with a 9 cent refund so I have no idea how they come up with their charges. Reluctantly come back the next week for a state inspection on Saturday morning, they say they can do it but I might have to pick my car up Sunday. I call back Sunday afternoon and was told it probably wasnt getting done that day and they werent even going to call and tell me until later in the afternoon. So I could have taken my car somewhere else Sunday morning, but instead I have to either take time off work or go through the hunger games for a state inspection on the last weekend of the month. Could have just told me there wouldnt be time so I could have gone anywhere else. Thanks for ruining my week and causing me to go without my car for the weekend for no reason.

Had a blown radiator replaced about a month ago. They left the radiator cap and a hose clamp still under the hood. Laziness, stupidity, or both. Not to mention the high cost.

The biggest rip off I have ever experienced. I went in because my car broke down and Firestone was the only place open later in the day that AAA could tow my car to. Woman insisted that she signs me up for a diagnostic when they open in the morning. After I now owe them over $150 for a diagnostic, they told me I only needed an alternator and the scam artists charged me over $800 for an alternator, diagnostic, and labor. I felt trapped because I would have had to pay to have my car towed somewhere else and pay for another diagnostic. This was the most frustrating experience I have ever had. GO TO ANY OTHER PLACE LIKE ELLIOTS AUTO ON GLENSIDE. No I do not work there. I just noticed Firestones rating just dropped even lower lol I hope it drops to 0.0

I am usually not the person to pay top dollar, and so it was unusual for me to go with name brand tire service at Firestone, last June. But today am I ever glad that I did. I ran over a bolt over the weekend, and since I had purchased the road hazard coverage that came with the new tires, my brand new tire today was less than $50! And they worked hard to fit us in on a crazy busy Monday morning. Thank you Chris Comer and team. You are exemplifying customer service!

The very best customer service!

The staff was very informative and polite and would recommend anyone to come visit this shop.

Good prize and good customers service.

Very, zVery friendly....Love their spirit.

Good, semi fast, friendly...

CAUTION- Use discretion;$46 to balance 4 truck wheels is a superb deal, plus thay were able to get me in quicker than predicted....Afterwards i waited an extra half hour (after my vehicle was completed, removed from the pay and parked) while a manager calculated $2600 in needed repairs, two of which i had just done; brake fluid exchange $79, and coolant system service $122. The truck has a brand new master cylinder and complete brake fluid flush,and a new radiator and coolant flush, all, less than 3 months old.

Brought my car in for a simple tire change and rotation with an appointment and waited for 2 and a half hours. When I finally got my car back the alignment was so horrible that I almost ran off the road on the way home. I will never return to this store or take my car to this company.

Good work 👍 but busy always

Great service, fast and polite.

Great place to have any automotive service at a reasonable price, definitely recommend!

Employees are friendly and a nice waiting area.

The staff is nice but the repairs are pricey compared to other car care places. And even with a pre-scheduled appointment, I still had to wait 4.5 hours.

I went in for an oil change, and got a call while the car was still these notifying me that I had a big nail in my tire and then started naming all of their tire specials, recommending two new tires. I also received quotes with my bill for about $700 of additional work they thought I should get done. Needless to say, I left, risking the drive home in a punctured tire but it was fine. I drove a second car all week and the tire never deflated. Finally on Saturday I took it to Allen tire on forest avenue, to see if it could be patched or plugged. They took one look at it and said it was not punturing the tire at all just stuck in the treads, and pulled it out with pliers. They then checked for leaks and there were none, so they said your good to go and it was all free of charge. I will definitely be going back to Allens, but be very careful if Firestone ever gives you a quotefor service.

Great service. Friendly staff.

Takes long times. Though their work is good.

Really helped me out, found a solution to a problem so I didnt have to pay loads of money

I Have been going to this shop for every need for my car from oil change to break to on and on for the last 3years.They re friendly, honest and good.

Been waiting for 4 new tires over 1.5 hours now car is still outside and Im still waitingNext day now after a 3 hour wait for new tires, I give the tires 5 🌟 as far as service goes still 2 🌟, I was lied to. Told I would be on my way in 1.5 hours.

Very good very fast service 👍

If you get a blowout theyll save your a$$!

Firestone is a goid place to get things dine Right