This was the easiest experience I have ever had dealing with electronics! Articia was beyond helpful and made the process seamlessly easy. I woukd definitely recommend this store! Thank you guys for all your help!! :-)
Keshae Lee was great. She answered all my questions. I bought a new phone quicker than I ever have.Keith
The worker, Christian, at the AT&T store in Libbie Mill Place was extremely helpful. He started serving me ASAP and worked quick and efficiently. I was very impressed with what he helped us with in the end. I couldn’t have asked for a better worker. Give that man a raise!! 10/10
We came in to get the new iPhone 13 and was created by great, friendly stuff. We came a bit late and Jordan helped us get our phone and was super kind.Thank you
Moses was an amazing help and very kind towards everyone who walked in the store. Thank you so much!!
Great experience the employees did a great job explaining and helping me with my issues.
Great service by Moses! Quick, but attentive, and creates a pleasant and fun store atmosphere!
The service was excellent my customer service representative he did great his name is Christian and he was great and I appreciate having your business thank you
Today was a fantastic experience and got me all set up. Give this mans a raise!
Moses is absolutely the best. Provided great information so I could make the best decision for me, and I walked away with an even better solution than I had come in for!!
Excellent customer service I love working with representatives Moses an Paul!!!They knew what they were doing they took their time with us which was long. An they were patient on getting done what needed to be done with my husband an I phones. I would recommend AT&T to anyone I love this company:)
Keshae was so patient in addressing our numerous inquiries and concerns. Had a great experience!
Keshae and Moses made the experience seemless. 10/10 would recommend.
Derrick Robinson provides outstanding customer service. He is what the ideal Associate should be. I simply cannot say enough good, he was friendly, knowledgeable, and made sure I understood the process. Great job...will come back to this store every time.
Was super helpful as I came in not knowing anything and ended up changing my mind halfway through the transaction. Super understanding and kind!!!! Great environment!!!
Always the best at&t store, go see Christian and he’ll get you set up right
Everything went fine until the employee put the screen protector on my new phone. He repeatedly applied and removed it, finally handing it back with the screen protector off center and pealing on one side. When I asked for a replacement, they refused and kept removing and reapplying the same screen protector, which they are not made for. Once again they handed it back to me, pealing and, again, off center. I eventually just had to remove it and purchase another one and apply it myself.
Moses was an absolute pleasure to work with. Helpful and went out of his way to save us money. Highly recommend.
After getting my iPhone 12, with a different sales representative at the Libbie Place store in Richmond, Va, I was extremely confused when my bill came. I did understand the first bill would be more than the following bills, however, I still was having trouble w/ the charges & how it would all balance out. Especially, not understanding difference between the plan’s available now. ( my plan was ancient)RAIGN, was amazing !!! I came in the store a month after my purchase. She was extremely friendly & so thorough!!! With ease she explained every part of my bill !! She broke it down for me so well! I felt confident to go home & explain to my husband the changes, the perks & and my up coming bills!!( bill actually goes down ) 🤗And that’s big !!! B/c he pays the bill !Again, RAIGN, rocked !! Cool& friendly & knew all the info I needed, quickly!I am one happy customer, w/ her help!☮️💜, Wynter
Derrick has been a very very professional salesman that gave me his under divided attention! He was very patient and went beyond the scope of his job to help me get my AirPods! He deserve a either a promotion or pay raise. We need more sales persons like him!
This was the greatest service experience ever at a phone store for me. I saved 1000 dollars a year for my service and my son got a free phone!
Derrick has excellent customer service. Very friendly knowledgeable and awesome personality. Very people oriented and kind. Give him a raise and store.!!
The store manager, Moses, is AWESOME! He is a rockstar. He went above and beyond and stayed two hours after closing time to try to sort out an issue for me and made sure that I had a working cell phone. The other employees are very nice too, but Moses was the person I interacted with the most and I appreciate all his help so much!! This is the kind of experience that generates customer loyalty!
The manager Moses was absolutely amazing and stayed behind after closing for hours to make sure we had the best discounts and was kind and understanding the entire time we were together
Absolutely amazing here ❤ If you live in Richmond Virginia and you need cell phone service this store is the store to go to they are absolutely amazing from the manager to Everyone of the sales representative I had a great timeI love the fact that all of them had wonderful personalities It made the whole process Fly by I will continue to use this store when ever I need help great management great employers absolutely wonderful🥰🥰😍😍
Moses was super patient & helpful & knowledgeable as to the help I needed. Thank you. I really appreciate your assistance.
Moses offered exceptional customer service. He was very knowledgeable, efficient and comical.
Christian was the best! Replaced my screen protector with ease
Really great customer service, employees were very informative. Moses was awsome!!!
I really enjoyed my service today. The associate Derrick Robinson was very helpful and had alot health amount of Patience.
Great service and extreme patience with our transition to a new phone. This was tested by a separate, rude and disenchanted customer also.Thank you ATT staff.
Keshae and raign was amazing she is the Best of the Best🙌😘🙌she is truly an blessing she should be promoted or compensated for being so attentive phone tech savvy
Moses, the store manager, was very friendly and helpful. The whole process took quite a long time (upgrading my phone and changing service) though!
The store is well put together!!! And the customer service is great!! I will return hands down
Great Customer Service. Moses the Store Manager went above and Beyond to make sure I was Satisfied. Will recommend this store to Everyone I know needs a Phone.
Derrick was very friendly and helpful and let me know all my options regarding the new phone, my plan, everything.
I had a great experience with Moses! I was helped out promptly and was given all of my options. Thank you!
Dandre Boulder went above and beyond to help me out with a completed plan change. I really appreciate his patience and kindness. Thank you.
Amazing experience!! Jimmy is such a great employee. He helped me get my new phone up and running, even though the store had closed. He was patient and really did all he could. Monty is hilarious....they’re such a great team. Will definitely come back if I need anything else!! Thanks for everything!! ☺️
Very efficient and clean store. Staff was very helpful
Kimberly Mena provided all the help and information I required in order to upgrade service and purchase phones. She did so in a friendly and expert way. She has my recommendation
Very clean and quick to respond store. Let me just say this. If you need help, ask for STEVE. Wow, not only did he take care of every one of my issues, he did it with a gracious smile, he made us laugh, and he saved even went above and beyond and took the time to analyze my current plan, upgrade me AND SAVE ME MONEY! My wife and I were thrilled and walked out with smiles on our faces. We will forever be with AT&T after this experience. Thank you AT&T and thank you Steve!
I had the best experience shopping at this store. The person who helped me was Moses and he was very patient and attentive. Will definitely recommend!!
Keshae was awesome and provided above and beyond service
Ms. Keshae waited on me with utmost courtesy & respect, she will make a good store manager 😊
My experience with att at Libbe Place was an interesting service, working with the Mgr Mr Moses was great he is very knowledgeable with the equipment in the store. Super helpful when getting the right equipment for your phone. I recommend Mr Moses to satisfy your needs.Great customer service
This experience was very good. Keesha was very helpful and answered all of our questions.
Moses stayed an hour after to help upgrade my device. Would definitely come back.
Awesome guys, super helpful. Moses made the process fun! Happy customer at Libbie Place.
Amazing customer service from the whole staff but especially from Dandre
Ask for Derek - he’s amazing and gets you in & out of the store lickity-split 👍
Keshae was amazing and helped me learn new things!
Smooth sailing. I received excellent help from Moses, he helped me make a decision on what phone to buy—- he is knowledgeable and efficient. Can’t thank him enough.
Service was great and we were out in a decent time.
Keshae Lee helped me so much!!! She is wonderful and I want you to know how enjoyable my phone buying experience was. Thanks Keshae!!!
Derick was amazing!!! Best costumer service in Richmond!! Was very nice
Great deal on a phone. Steve tried to save us money on our plan. Good service!
Derrick is awesome! He helped me sync my Apple Watch.
Upgrading was much faster and easier than expected. Keshae was incredibly helpful and nice
Raign had excellent customer service very nice and polite
Resolved all issues .. customer service was A1..
Raign was very professional and answered my everyPQuestion and concern. She is a credit to AT&T.
Derrick Robinson was great, set me up with a new Samsung S20 FE. Friendly, funny, kept me laughing. The store is conveniently located on the libbie strip. Clean and with clear signs for social distancing, plus hand sanitizers right inside the door and each customer desk.
Moses was helpful and knowledgeable. Very cheerful and made the process as painless as possible, despite the lengthy time required.
Derrick was amazing. He was knowledgeable, patience and friendly. My go to at AT $T. Thank you Derrick!!!
Mr. Derrick Robinson was Everything..I love this store at Libby Place in Richmond, Va..
I love the customer service that all this team have. I work right next door to the store and they have been very welcoming to me when I took over the store next to them. Monty has a great team that follows his lead when he there and or not
Derrick was great! Knowledgeable, kind, and funny.
In the last few years I haven’t really had remarkable customer service from AT&T, unless you count “remarkably poor.” This weekend I had a phone emergency and went to the AT&T store at Libbie Place (not the closest store to me) and there I was helped by Mindy.She was welcoming, well-spoken and didn’t have a fake sales-y feel at all. She even pointed out the best case options and screen protectors of my needs and price range. While there, I saw her helping others in a way that has been especial rare lately. It came up that I didn’t have WiFi because I couldn’t afford it and she reminded me of programs that can help me. Just above and beyond what I could have expected as far as personalized care.My phone took longer to transfer so it ran over the closing time. She stayed without complaining and maintaining her amazing customer service (and just being enjoyable as a human being). Omar was working with her and he stayed late as well.Even though this store is a bit out of the way, I will be making the drive there, but only after verifying Mindy is there : )
Great service provided by the Manager Moses.
Derrick was great and so was Keshae! Thanks guys.
Raign was greattt!! Helped me out with everything I needed.
Kiara & Devaughn were very helpful on my visit to their store today. Please acknowledge them both for outstanding work. Kiara took wonderful care of me and even greeted me upon entering store. Amazing work !! Thank you..highly recommended!!!
Derrick was wonderful! Great and fast service.
My wife and I received excellent service from James and Monty. We were switching to AT&T from another carrier and they made the process very easy and went the extra mile to make sure we were satisfied. No pushy sales tactics and in fact they made sure we got the best value for our money.
Derrick was great definitely would recommend going to see him
Absolutely horrible expirence, corporate needs to have a major discussion with store manager Moses the level of unprofessionalism was glorified exponentially...wasted over 3 hours of my time I work IT and the manager Moses knowingly purposely wasted more then 2 hours of my time....he claimed he’s worked there 13 years I cannot belive that AT&T would allow someone that unprofessional and under qualified to work there
Moses was great! We had some technical challenges with the wifi acting up due to the weather but he got it done!
Derrick was such a great help! Highly recommend
Derrick was very wonderful to work with. I wanted to install the Harman Spark in my car to use as a hotspot for my Blackvue dashcam and he was the one who helped me the most. Within the last two days, I’ve spoken to both an AT&T representative from Best Buy as well as several online AT&T customer service representatives and they were no where as near helpful as Derrick. I’ll make sure to come here again!
Brennan is THE MAN! 13 years of taking care of my communications issues! Never hurried. Never rushed. My man knows what’s up.
I was in Virginia for work and dropped my phone which of course, shattered my screen. I went to this location to either buy a new phone or. try for an insurance claim. The customer service representative was extremely nice and helpful. The store manager Monty went above and beyond to help me with my claim. He stood there with me the entire time to ensure my phone would be overnighted to my hotel and that my claim was processed. The store did not make any money off of me directly but yet genuinely cared to help me out. I wanted to make sure the store and Monty knows how much I appreciate their help. It is extremely frustrating to be out of state for work and not have a phone but they made the process much better and easier for me.
Kimberly was super helpful, awesome service.
Derek was amazing and made the experience of getting a new phone easy.
Jordan was so helpful!
Mindy was an absolute delight. Very knowledgeable and would not let me leave the store until she made sure the new phone for my daughter was set up and working properly. She also reviewed my account and was able to save me money on my monthly bill. She made the transaction super easy. Impressed and can’t wait to refer others to her!
Kim Moses and keshae were awesome!!
Had a wonderful experience working with Kiara! My mom’s phone kept dropping calls and the SIM card needed to be changed out. She was polite, helpful and extremely kind to work with. Thank you Kiara!
Keshae Derrick and Moses were awesome!!
Derrick was fantastic! Very helpful and friendly
Kiara was so welcoming from the start. Came in with a SIM card issue and she knew how to resolve it within minutes. Would definitely recommend coming here to purchase a new phone or to resolve a problem. Thanks Kiara!
Puts a screen protector on like no one I’ve ever seen (also very excellent service !!)
James is great! Patient helpful and knowledgeable. I love having a close by store that I can walk into and get great advice and great assistance. Each time I come, the store usually has a No wait and James is there to help. Service is huge to me and James and AT&T make me happy to be a client.
Kiara was very personable knowledgeable and quick with her service att in libbie place is the only att store I go to and days like today are the reason why
Words can not express how thankful I was Monty the Manager took time listen to my issue which was major .Please note he stay over an hour to make calls to customer service. James C .assisted me also . I am more than happy and thankful for these gentlemen today. I always get great service at this location.
Moses was a lot of help and made my experience easy
Moses was extremely helpful with my problem thank you
Kimberly was super helpful !
Search elsewhere... they sign you on a deal/package/promo and once they have you, gauge you every month with additional various fees.Many other options in 2020 to chose from with upfront pricing.VRZN/AT&T the worst.
Derrick did a great job