Completely useless if you have an issue, but youll get a lot of attitude from Te-Von H and Taylor if they cant make a buck out of you. Skip this place and go to a corporate store that would be more willing to help out with any issues.

I just have to say a praise for the young manager Tevon H. at go wireless on S. Laburnum. I have been in a few times with issues about my phone. Im a boomer and this new technology escapes me totally! He has helped me with my phone, patiently a few times. Hes extremely knowledgeable and polite. This last time I really messed up the phone. It was resolved quickly. Thank you, your a great asset to the company.

Went to get a screen protector for my iPhone 7. Have always went in and got 1 free with my plan no problems. The woman sales rep laughed and said that phone is “like 8 phones ago.” I’m aware that I have an old phone but it works fine so why upgrade. She said they couldn’t order one for me and that the program ended. I was told they would be free for the lifetime of my phone. I get it stuff happens and policies change, I just didn’t appreciate the condescending tone. I’ve been a Verizon customer for over 20 years but will look into a competitor when I want to upgrade.

If you have an issue with your account dont go to this location, they cant or wont help at all, but youll sure get plenty of attitude from Taylor and the store manager. This is just a Franchise store not a corporate store.

Purchased an item with a 30 day return policy on Dec 12, 2020. Made a couple of attempts to return it but the store was very busy during holidays. Today Jan 11, 2021 and I go in store with only one other customer. I thought great! The customer service rep said I couldn’t return item because it’s over 30 days. It’s exactly 30 days. He even phoned a manager. It’s a GoWireless system flaw and no one can override. Then, call customer service to get hung up on before I talk to anyone. GoWireless company stinks for service and policy procedures. Buyer beware

Customer service was superb. Te-Von H. helped me with a problem with my hum that customer service couldn’t help me with.

Intended to cancel a line. Ended up I could do the same at home, online that they were trying to do for me. Took too long. Left and went home and accomplished my task. Nothing against those employees, just need a different/quicker way to help customers in-store.

I went in to switch my number to a different phone and had several questions in mind. The young man who helped me was extremely patient and thorough. I cannot thank him enough, wish I could recall his name. I am certain that the other people work at this location would have done a great job as well.

I just wanted to make a complaint. My husbands phone broke and he is a business owner and HAS to have his phone and we walked into the store at 4:32pm and the guy working told us he couldnt help us bc the inventory was locked up..... Why would inventory be locked up if youre open for another 30 mins? Whats the point in doing that specially in emergencies like this. We called another store that was 20 mins from us and they said their inventory was still out.... Sooooo Im confused?? I have been with Verizon for over 10 years as well as my husband and I have never had an issue. Best believe I will NEVER use 4742 S Laburnum Ave, Richmond, VA 23231 store again!

I had a wonderful experience at this location. My sales rep Dani was very knowledgeable as well as pleasant to work with. I would recommend anyone to go there. She was Great. Verizon is lucky to have such great employees.

During a difficult cellular service problem, that turned out to be the fault of Apple, I was very happy with the customer service I received at this store. More specifically, I received excellent assistance from an employee named Derrick, who not only helped me figure out that my cell phone was one of a small group manufactured that has been affected by this issue, but also assisted me in calling apple and giving me directions to the store since am new to the area. Since technology is not my forte and I am unhappy with my experience with my Apple product, he even showed me alternative phone options and explained many of the features they contained while my phone was having diagnostics run and updates attempted. When I am ready to switch to a new phone I will be coming back to this store to choose the best option for me, hopefully with the assistance of Derrick.

We were happy to discover a knowledgeable, professional and friendly person at our local shop. It was our first visit, and we worked with Eric. The whole experience was seamless and easy. Thank you!

Unexpectedly and accidentally killed my phone, went in and got help right away. Derrick was super helpful and understanding through the whole process. He helped me get set up with a new phone and made it as painless as possible. Thanks!

I recently visited this store to purchase a new iphone. Following the purchase I went back to the store for assistance with setting up and utilizingthe features of my new phone. Eric, one of the salespersons, provided very courteous and patient assistance. As I am barely competent in using this--or any kind--of technology, my experience with Eric was truly gratifying.

Customer service was cold at best. Doesnt have the phone I wanted in stock?

I cant begin to say enough great things about James. He is a true professional! He is very personable! Customer satisfaction is top priority for him! He is definitely an asset to The Verizon Corporation! I would highly recommend him!Thanks for quality service!!!

Thank you to Michael Niger and LaTwaun Rhodes. Both gentleman were very helpful to me. Mr. Niger got me the device I wanted and made sure that I was able get exactly what he said. Top notch customer service. Best Verizon on this side of town. They go above and beyond. Thanks to you guys again!!!

Tyler assisted me on my last 2 visits to the store. He is knowledgeable, courteous, and efficient. He made sure i was able to access my discounts for accessories, replaced my 16 yr olds raggedy screen protector, and exchanged my malfunctioning car charger. Have not had a bad experience in this store yet. Great team!

I went in on my lunch break and just wanted some info before switching. They guy that helped me was quick and made great suggestions

I would like to express that the representative was awesome. She was so patient and kind she took the time to explain everything very clearly. GREAT GREAT JOB!!! She is definitely management material.

I called tech support over a virus pop up told it was legit to follow directions on pop up. I did not. I went to the store. They looked at it and said NOOO. IT was fake and they took care of it. Excellent customer service at this store.

I love this store. They are always helpful and answer my questions or point me in the right direction. The only store I go to now with any issues. Great customer service.

Ty and La Twaun were SO helpful! I recommend this store to anyone and everyone in the area! Staff is extremely helpful and dedicated to making each customers experience superb. I will come back for all needs in the future. THANK YOU!

Michael was extremely helpful made sure I had the best deals... such a delight... I am so glad I came to this location... this was my first time at this location... yall are awesome... I will definitely be back...

Rarely these days do you find people who are honest and very helpful in retail stores. This place is just what the area needs which is positivity and people who are there for the customers. Great place to visit. Everyone I the styl store greets you and I have nothing bad to say. Visit them

Dani deserves all the stars go see her for everything. She is the GREATEST. Pleasant personality outstanding Customer service! Only one i want helping ne very knowledgable!

Tommy was absolutely AMAZING!! The best experience and he kept me laughing and answered all of my questiobs. Great bunch of guys if ever you need wireless assistance!😀

Get ready to camp out at this storeIm all for customer service, but seriously!? Get there number and call them on your personal time dudes! Better yet, invite them to your house for dinner Sunday night!We waited for over 40 minutes for sales person to finish acustomer who kept going on and on about his daughter...It was like going to the dmv.

I really want others to know I had a wonderful experience at this GoWireless location. Specifically Latwuan Rhodes gave me outstanding service and really went the extra mile to get me what I wanted and answer all my questions. I will recommend all my friends visit him and his team to get help with all there wireless needs.

Had an issue with my phone not being able to start and Dereck helped me out. All fixed now... And being new to the area he pointed out several restruants I should try. Fantastic customer service!!!

I only needed to make some account changes. The service person who there was very friendly and knew what he was doing. We were in and out in minimal time. A great visit.

Excellent Service!! Michael spent time showing me the two phones I was comparing and helped me make my decision. Thanks so much!

Big mistake. I dont think the salesman intentionally lied to me, he just had no idea what he was doing. Cost me almost $200. Bought phone there previously without a problem, but I will never go back.

Needed a tough phone that wouldnt crack. LaTwaun took his time to make sure we got the right phone. You dont see that a lot these days. Had a great experience with a great manager. Thanks for you excellent customer service.

Don’t bother going to this location if you’re looking to upgrade. This is not a corporate Verizon and is a franchised location meaning they’re privately owned and subject to any rules the owner may subject the location to.I was told they have mandatory bundle packages that add about $150 to the cost of the upgrade when I was trying to upgrade to the iPhone XS Max.You’re better off going to a corporate store than being ripped off by this location.

Came to get an upgrade and enjoyed my experience. Good customer service and wonderful reps in the store. Good place to go if you want things done right. Thanks LaTwaun Rhodes and the Verizon team on Laburnum!!!

Awesome service today in Verizon. Enjoyed my experience and felt very important as the workers and Manager were awesome. I recommend this store to all who enjoy top notch service. Thanks LaTwaun!!!

Top notch service. They always seem to work fast and professionally. The Verizon team here is a great group of guys.

Finally go a phone that works thank to LaTwaun. I always come to him to get me the right device for me. Love his store and its employee. Im a very happy customer!

I worked with Cristy. Helped me tirmesly willing to fix what I needed help with

Twaun was very helpful. Will come to this store from now on. Love the oldies station they play.

I recommend this store over any other in Richmond. Excellent Customer service and very informative!! The manager was polite and included associate in training so everyone learned about features etc. Great!!

Horrible experience. We went in looking for a screen protector for my mother-in-laws phone. First the representative was standing outside smoking and hanging out. She did greet us and open the door for us, but thats where the courtesy stopped. She was short with us, and impatient, sighing loudly when we misunderstood her explanation of the very exspensive screen protectors. Our confusion coming from the fact the price tags where self-professed incorrect and randomly placed. Over all we were so turned off by the experience that we walked out to go to Best Buy.

LaTuan was very personable. Knew all there was to know about making sure I got the phone and plan I needed. Top notch sales!!

Enjoyed my service in store. Was able to join Verizon and get those much needed screens to protect my new phone included. Thanks a lot LaTwaun!!!

First, the service was great. The salesman James Lovett was patient and extremely helpful and went out of his way to satisfy my needs. You need more associates like him on your team.

We came in to switch from sprint and mike was a great help he took his time to find the best phones for my wife an I and even saved us some money by switching over. Excellent customer service we will always stop by and see mike whenever we need any help.

Purchaed a phone from here a few years ago. The retailer does not seem to carry any of the accessories to support the phones they carry (cases, chargers, screens, etc.) Each time I have visited with a problem I was not able to get my problem fixed. I came in recently to inquire about a my battery draining. There was nothing they could do onsite (if I didnt want to purchase another battery.) I asked about getting my cracked screen saver replaced and was told that they had to order it from another store but they would call me in the morning when it came in. I am still waiting for that call.

I recently got Bluetooth Hearing aids and along with my Iphone and Truck, I got messed up today and loss the ability for my phone to work with my Truck. Michael, who was the only worker on tonight was able to assist me once the two other customers left . Michael was able to get my phone and truck synched up again.Thank you so much Michael

Great store with top notch service. The manager its perfect at this store and handles situations good and bad effortlessly. Great location.

Enjoyed my experience. LaTwaun went all around Richmond to get the phone I wanted. Much appreciated. Great store to go to.

James was so much help today.Hes so nice and polite.Wonderful young man.Hes a plus for your store.Got all my problems straight. THANKS SO MUCH JAMES

Ty was excellent! He showed me how to use my new phone! And he is excited for me to come back!

LaTwaun is the best! Very helpful and great customer support! A pleasant experience visiting his store.

Normally most Verizon stores are pretty lighthanded but this location generally has a good amount of staff present so customers can get in and out quickly.

Great Service. Helped me with my new Smartphone and will be here to help me learn more about it whenever I need Mr. Rhodes. Great music and people.

David was my associate at Verizon. He was very helpful and knowledgeable about product. Great experience.

Happy to see new store. Great workers and great environment. Highly recommend LaTwaun and his crew to anyone.

Good

Thank you Tommy and LaTwaun for your help with our brand new tablets! We are so excited for our new devices and loved the dedication you guys give your customers!!! Thanks

Michael was very pleasant.. He spent as much time as necessary to make sure I got a great phone!

Mike was great! he took his time to help me set up my new tablet and showed me all the great things that it can do and he also helped me with a few issues I had with my phone awesome customer service will recommend mike and his store to everyone i know.

LaTwaun is still at this Location and is still the man. Got my Screen Protector and used my loyalty coupon. He is a stand up guy and comend him successes. Love his new store!!!

Michael was very helpful and knowledgeable. He was very friendly and took his time explaining the phone.

Great Experience! LaTwaun was very knowledgeable and professional. Definitely recommend this location.

Great experience employees in the store were very helpful got in and out the store in a timely matter with a brand new phone tablet with accessories all with a great discount!

Michael was amazing !! Was very fast and friendly. Will definitely recommend him to everyone!

Just got an upgraded phone with help from latwaun the store manager. Awesome customer service I would definitely come back.

Wonderful experience mike was great and made sure everything was working with my new phone I will always come back if need any help with my phone

Michael was very helpful today. He was able to get my problem resolved quickly.

LaTwaun makes the experience one of kind. He cares about the best interest of his customers and makes sure his workers are doing the same. Thanks for the helphelping

Love coming here. They always have my back and get things done. Mr. Rhodes has this team all systems running.

Enjoyed LaTwaun and Tommy helping me with my new unlimited tablet!!! Can wait to share it with my Daughter and enjoy the HD quality.

James was so helpful today! I am a new smart phone user so appreciated his patience with me.

Helped with my new prepaid. Very helpful and thankful. Thanks Mr. LaTwaun Rhodes. Go see this store they are good at what they do.

James did a great job. Very helpful. Great service!

Excellent customer service! LaTwaun Rhodes was efficient, courteous, and helped me get everything I needed for my new phone!

Great job La Twuan! Thanks to your professionalism I had an awesome Verizon experience.

Very helpful with setting up my accounts. Mr. RHODES IS AWESOME!!! Recommend this place!

Latwaun was the greatest! I was more than pleased, I am thoroughly impressed! Way to go, guys

Everyone is very helpful in the storr. Great customer service. Latwaun was very helpful and took the time to give me the pros and cons about the different phones and plans.

Although I give him a hard time he always goes above and beyond to help me out. I appreciate his help everytIme. Thank you LaTwaun. Go Cowboys!!!

The team was very friendly and helpful with the process. Ty was very professional and met all out expectations.

He worth good, speak he was very good excellent I give him a ride thank you so much Emma Lewis

James did a very good job helping switch to a smart phone. Wonderful customer service!

Mike was great he took his time to find the perfect phone for me and the service was great! Will def return any time I need help or service

Store rep was very informative and most of all patient making sure he was getting the best deal for me.

James was a huge help. He was able to hook me up with a new phone and some nice accessories. Will be back in soon!

The service was very good. Especialmy the man who helped me. He was very nice, engaging, and helpful.

It was a good experience, had to wait for a while, than that customer service was great

I had a great experience getting my new phone. Customer service was great!

Just asked some questions and had a small problem with my phone which they quickly fixed for me.

I worked with Tyler to get me switched to iPhone. Great experience!

Love this store new favorite Manager, LaTwaun Rhodes. Very kind indeed is this young man. Thanks a bunch!!!

James was definitely awesome to me! He deserves a raise ASAP..GREAT CUSTOMER SERVICE

I was very dissatisfied with my experience at this establishment. Over the course of 2 weeks, I had to spend more than 4.5 hours at the Verizon store due to poor communication with the in-store staff and their customer service representatives via phone. The individual who was helping me did not present as very knowledgeable about the products or the services provided. He was also not clear as to what I would have to do to complete the transaction following my initial visit at the store (i.e. details related to Trade-In procedure). I was overcharged due to poor communication and was sent on a wild goose chase to right their wrong. I have purchased many cell phones from this establishment in the past, but the staff that assisted me at that time have been replaced with a group that appears to need more training. I also do not feel like it is appropriate for the customer service representative to be texting and using his personal cell-phone while engaged with a costumer. Perhaps if he was paying more attention to the customer, things would not have gotten so mixed up. I regret not asking for management to take over the transaction, though they were involved multiple times during the process due to the representatives limited ability to complete the task at hand. Going forward, I will opt to battle the crowds at a flagship store in lieu of wasting hours of my life at this sorry excuse for a store.

James was very helpful and got everything I needed in one stop! Love my experience

Service was great!!! Michael was very nice and extremely knowledgeable and helpful.

They solved my problems that I had for four days with customer care PREPAID COULDBT SOLVE. WONDERFUL TEAM

James was very nice and good service person . I hope that Verizon would keep hiring people like Jame, wonderful person.