The employees at this location are amazing. I broke my phone on my birthday and the guy helped me get a brand new iPhone, free of charge. Free activation, no down payment, their customer service is awesome, I would highly recommend this store.

Poor customer service. Was sent by customer care for a new free sim card and people here seemed annoyed by it. They said customer care has been sending too many people lately.The one in front of Target has way better service.

I’m switching from Verizon to T-Mobile . I was impressed with the customer service at this location . The manager hospitality was absolutely professional and helpful. Especially the agent who helped me to switch to different plan was really helpful. Her name is Giselle Mendoza . She took time to explain all the questions that I had . Thank you for a great service.

With the recent T-mobile hack where hackers not only accessed customer names, account information, social security numbers, and birthdates, our account was messed with this afternoon. A message came through that the account password had been charged. The phone was locked and couldnt make calls or access the internet. We went to this location for assistance. The first gentleman was not sure exactly what to do, so he said that he would ask his manager on duty. She came off rude and annoyed that we came to them for help. He directed us to the location around the corner that was corporate owned. Not a good experience for the first and last time at this location.

Very helpful and professional.Alfa helped me decide what was best for me and my business lines. Thanks

Came in completely annoyed because the phone wasn’t working. I was helped by a employee named Alfa (i think) well. She was very patient worked diligently to find what was going on, and all this while I was completely mad. I have to say she was is amazing employee that was able to diffuse an customer. Amazing job and even better sales person. Good job for all your hard work and amazing customer service. I hope the main owners realize what a great customer rep they have and move her up! Great job!

This is the worst location I was happy that I had a tmobile store closer to me but their customer service Is horrible there system is always down and can never help me do you self a favor and go to a different location I had a great experience at hwy6 and bellaire way more helpful

I went to this location and visited with Quincy and his customer service was absolutely superb! I recommend anyone looking for a customer service wireless expert that’s going to go above and beyond to go to Quincy for sure! He was unsure of a question we had about our storage and took the time to research and resolved our issue rather than sending us out of the store like the other Richmond location did. Kudos to Quincy! Thanks again for all of your great service!

I had the worst customer service online with T-Mobile and the best part was canceling my service with the other provider leaving me with no data for 2 days. I went to T-Mobile in Waterview and thank God, the store manager, Tamika was able to activate my phone and my daughter.Hands down, the best customer service. Thank you Tamika! You’re so awesome! 5 stars for you!

After leaving a different location due to lack of help and the employee being rude, my husband and I came to this location. The staff was extremely helpful and nice. Shaquana was able to answer all my questions and held the phone for me since I got locked out of my Apple ID. I went back today and they took their time helping me complete my upgrade set up my new phone. I highly recommend this location.

Very friendly customer serviceVery satisfied. Will recommend.

Quincy did a great job helping my mom activate her phone. He was polite, very patient and took his time to listen to our concerns and make sure everything was taken care of. His customer service was great. Me and my mom left this location very satisfied. Thank you Quincy!

POOR CUSTOMER SERVICELet’s break it down...Time management- I don’t have 3-4 hours to wait/ purchase exactly what I need.Came in here with everything ready the lady helping me took forever and a day to process the purchase of a new phone. Don’t tell me that this is a lengthy process I have friends who work for T-Mobile and when I transferred from Verizon to T-Mobile with 5 lines it took about 30-45 mins.No friend to help me here instead I got an incompetent time wasting employee.Now after I paid for everything and ready to continue the rest of my day I noticed that the wrong color was chosen so now I had to turn back around and what do you know there’s another long line to wait to get exactly what I want.In essence worst experience and thing is there’s another T-Mobile literally half a mile from the one I went to and it is just as bad.Moving back to Verizon quality over quantity.

Hands down has one of the best leaders working for them Tomek literally saved my entire life yesterday and I didn’t even purchase anything with her this day. I have done business at her branch before and took down some information to ensure I could stay connected in time of need. Well yesterday I definitely had questions and she had all the answers. My mom who is under my line phone crashed and she was adamant about getting another. We went to the branch on Hwy6 and Bellaire to get some assistance. Well I just wasn’t satisfied with the feedback so I contacted Tomek and asked her what was the best option for me and to save my mom the hassle of purchasing a new phone. She explained my insurance process and how it works to eliminate the cost of my product since it was a malfunction and how easy it was to do it. My mom was still willing to pay $300 to get a new phone, until the gentleman said it would be a $250 deposit on top of the phone fee!! Well in that moment everything Tomek explained to us made sense. I had a replacement phone sent out within 20 minutes of talking to the rep, saved my mom money, and truly felt valued because she didn’t have to tell me the benefits she could have just tried to sell me a product and make her commission but she showed that she valued her customers!! Thank You soooo much Tomek you are one of a kind!! I need you on my team at my company because that’s true passion!!

If I could leave 10 stars, I would! I went into this location to inquire about my options regarding a new device. I wasn’t really sure of the route I wanted to take but Shaquana was AMAZING! She was very attentive in the details I presented to her. She made sure that I was satisfied with every aspect of my transaction.I would recommend anyone who comes into this location to team up with her. She will get you exactly what you need while also making sure it fits into your price range.

We worked with Giselle and she was super patient and knowledgeable. She walked us through the different promotions at the time. Will definitely be going back.

Small store. Not a lot of options available it seems that are at larger locations.

If you go to this T-Mobile location, ask for Richard! He was super helpful & nice!!!

Giselle was an amazing sales person. She was helpful,informative and very friendly. Thank you for making our experience a good one.

I had a great experience today with Shaquana. She was very kind patient and knowledgeable. She handled me in a professional manner and gave quality service. I recommend going to this store where you will get. great care.

Alfa did great job. She was patient and explained my plan with me. Also, she assist me with my Apple Watch. I recommend you visit this location.

The two ladies working on April 7th 2021 around 6pm are so great! The process to convert from Sprint to Tmobile was so easy and quick.Im disappointed my phone was not in stock at this location but the customer service was really great, so I can wait a few days for my new phone :)

Great location and customer service. Alfa is a great associate, she is very patient and friendly. Service was fast and efficient.

My experience was was awesome. Giselle was very patient in assisting my husband with the purchase of two IPhone 12 Max Pros. She could not have done a better job. The next day I returned and Alfa was just as kind in syncing my Apple Watch for me. Hats off to those ladies.

All I have to say is that Shaquana was the best and most helpful sales associate there was. She not only helped us in a timely manner but made sure to answer any questions we had. Great customer service!!

T-mobile is having problems with switching 5G customers from spirit to t-mobile network. This is my second Sim card I had to have installed because that first Sim card wasnt always recognized due some not explained reason by t-mobiles network

Alfa at water view was very helpful. She made sure to set up everything for me. Thank you so much. I am highly satisfied.

Alfa was very helpful! She was able to help us with our issues and very quickly!

Customer service at this location was awesome! The sales representative, Alfa, provided all the help needed. It was a pleasant experience and she made sure I got the best service.

Quincy and Tomek were exceptional! They were patient with me and provide a great customer experience! Thanks!

Instead of giving me options, checking stock. She was quick to run me out the store. Would never go back go this location if even though its 5 mins from me. Hire people who want to work and sell phones.

I went to ask about my cell phone insurance because I lost my iPhone 11. This guy name Juan assisted and he told me that I don’t have insurance so I had no option but to get a new phone. So at the end of session he said he couldn’t print my receipt and he started to be rude and tried to get me out of the store because he kept saying he had to close so I got upset at that and i asked him for his name and so I can complain the next day and he told Juan and I don’t use my name tag because I don’t have to and asked to leave the store. I came home and call customer service they told me I do have insurance and I should have not bought another phone. Juan gave me misinformation to sell i guess. Bad service from him.

Shaquana is awesome great customer service highly recommended!

Service was excellent from beginning to end, management and staff worked seamlessly to provide an excellent experience! I highly recommend the store to anyone who shops with T-Mobile

Shaquana was so amazing she took care of us and looked out for every questions we had amazing service

Giselle is so amazing!!! She helps me with everything I need and goes ahead and beyond to make sure I get the best deals to!!! Yall make sure to get her!!!

All those ladies are so nice and helpful

Quincy was awesome! Very helpful and sweet!

Absolutely the best customer service ever!! Lovely ladies and pleasant to deal with. They have my business for long time to come.

While I was in and out today, I didn’t really appreciate the way I was treated by the two guys working. I came inside and one asked me if I needed help with something and I told them yes I wanted to pay off one of my devices. I stood at the counter and the other man scoffed at me and didn’t make eye contact with me the remainder I was in the store. I stood there for five minutes while the one assisting me pulled up my account, asked me for my ID, PIN number or street I grew up on. That was literally it. Didn’t speak to me, make small talk, it was just silent in that store. Super awkward. I understand that maybe you don’t have to, but it was just an uncomfortable environment honestly. Not the first time I’ve been to this location either and it happened. I work in sales and you gotta talk to people. I don’t know. May not come back.

Quincy was great!!!!!! Great customer service, very helpful and handsome!

I had several issues with T-mobile for the last 3 months regarding miscommunication of representatives, however today when I came to this location, the manager (Shaquana Q) was extremely courteous and helped me clarify and resolve my issue. She was very knowledgable and nice unlike some the other representatives I had to deal with.

Was in a few days ago and had horrible experience. Went in because my brother uses sprint and wanted an S20 ultra for his birthday so I wanted to surprise him I guess there was a misunderstanding but when one of the two employees in the store asked what network I use I said I was not on sprint but I was shopping for someone who was the guy said they could only help sprint customers and basically made me feel like I could not be in there. I will have my brother drop sprint and find a service that actually cares for its customers

Edwin was a big help! He answered all my questions and was very knowledgeable about the products. Customer service was on point! Thanks to Tomek, as well!

Shaquana was an amazing help with replacing my screen very professional and extremely polite

Blake and Juan greeted me as I walked in the door with knowledge and service. Was porting over a number from T-Mobile which has horrible service in the area and got me setup with a new phone and awesome plan which fell into my budget range. Will definitely come back to this sprint store

I am very thankful for the team at this stores. I was greeted by Cassandra initially and she was patient and helpful. I was not able to complete a transaction at that time which was fine. Cassandra did offer a suggestion that was extremely helpful. I was able to come back later that day and was greeted by shaquana. Shaquana was also very patient and extremely helpful. She seemed to think on her toes/problem solve efficiently. I asked a relentless amount of questions and issues and she handled each one professionally. There were several times I found myself asking questions while she was trying to solve a previous questions. Shaquana never expressed any frustration or irritation with all of the demands and inquiries I threw at her. Shaquana, to me, she seemed to go above and beyond what was expected of her. For this reason I will highly recommend friends to Shaquana for any Sprint related issues. I too will make this store my store of choice for any concerns I have related to my phone. Lastly, Denzel, the store manager. Denzel was able to step in with any issues that needed additional assistance. Denzel did a phenomenal job of assisting me with customer care by calling sprint to advocate for me and problem solve both technical and billing issues while simulatanesly supporting his staff. Wow what a Manager! I am hands down appreciative of the unparalleled customer service provided to me by the team at this sprint store- 4818 Waterview Town Center Dr unit 800, Richmond TX 77406.Thank you,Kenyatta

Excellent customer service was provided by store manager Tomek R. There were some problems with phone activation; however, Tomsk was persistent and managed to solve the problem.....saving us a trip to the Apple store!Thank you!

I just win in to compare cell phones Get all my questions answered

New store got in and out with my appointment. quick service cool guys. knowledgeable about the phones and services

Wildest experience Ive ever had at a Sprint store. 7:30-7:40pm, 12/10/19 We were looking at phones. Not one person offered assistance. Looked like someone had his buddies there to hangout and couldnt even be bothered to help customers. We tried powering on a specific device to no avail and verbalized politely several times that we were having trouble. The guy was FEET from us and didnt bat an eye to assist.

What a great experience with Blake at this store. He helped us get the right phone and the right deal. He went above the usual to get us set up quickly.

I called this store for help, and i spoke With Blake. I told Him what another store did and he advise me to come in and he would fix their mistake. I went To the store and Blake answered all my questions and got me in and out in 45 minutes. This was by far my best experience with sprint!

Horrible customer service!! My experience there several times have just been bad. Attitude and everything. I have no words!!!! Please go somewhere else!!!!!

Fabulous service n promises kept about prices! Highly recommend, coming here!

The store is very nice and organized . Also the employees are very helpful and patient ! Will highly recommend this new location right across from the new H-E-B !!

Have to say it’s very well organized. The rep who assisted me was very cordial, respectful and knowledgeable about all the plans and offers. Thanks mevida, and if anyone adds a line ask for her, totally a rockstar (so is everyone else in that location but Mevida more so :-p )

I would not recommend this store, I understand these issues might be because they just opened but that is still not an excuse. After sitting in there for over an hour (which I expected), and finally deciding on everything.. I then had to sit there for over 30 minutes while they attempted to finalize the transaction. Apparently their internet was down and has been slow since they opened, so after an hour + I was not able to pay. Fine. The sales person I was working with the whole time was fine until he didn’t know his products so I had to google them. But what made it even worse was that the store manager, Julian, did nothing to help... AT ALL. Also another sales person watched all of this, as he knowingly could not finish a transaction earlier because of this same issue, and did not say a word. This was a horrible experience and I usually am very easy going during this type of stuff.

Great service

Great great service

Blake was helpful, educated, and provided excellent and professional service.

Good service

Good experience. Will be back

Great customer service!

Got helped right away

Tr

Excellent job.Alfa did a very wonderful job. She was very friendly, patient and really assisted in setting up my new phone. I will surely recommend my friends to go to her for assistance. She is an asset to T Mobile. Dont loose her. Cheers