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Publix Super Market at White Oak Village
4591 S Laburnum Ave, Richmond, VA 23231, United States
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Publix Super Market at White Oak Village
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Ke
Review №1

Really nice employees. Loved the customer service. Cakes are really good in my personal opinion.

De
Review №2

This is by far the best Publix Ive been to so far! The staff is courteous and helpful. When the lines begin to form, they open another register for speedy checkout. Ive6even seen managers actually assisting customers! What a great place to shop!!!

Ja
Review №3

Immaculate store, well organized and great selection! I was visiting Virginia from Louisiana and wish we had Publix in my hometown of Slidell! 🙏🙏

Ph
Review №4

A bit pricey but I dont mind because the shopping experience at PUBLIX is wonderful!!!😃😃😃 So different from Wally World and Food Lion. This store is always clean and very well stocked.👍👍👍

Or
Review №5

Publix is an excellent stop for quality foods and items... The prices are reasonable. The staff are friendly and helpful. And cleaning carts and areas very often!!!

J
Review №6

Another great experience. I ordered a cake, and with the few options selected, the cake was designed beautifully. I was concerned that some of the colors wouldnt make sense but she (the baker) had already made the changes to colors that made sense.

Dr
Review №7

The store is always clean and the aisles are spacious. Staff is always friendly. Their prices tend to be higher. I shop here for prepared foods and things I want that are on sale

To
Review №8

Great customer service. Loved the selection of prepared foods. I work weekly in Richmond and stay in a hotel. I love that I can just pick up a variety of foods for breakfast, lunch, snack, dinner and dessert in one quick trip and back to my hotel.Just wished I could place an order on line but super limited selection and the items I want arent available.

Ho
Review №9

I always love getting food at their salad bar, and usually the hot buffet too. The deli Hot foods are good too. Apparently they have a popular sandwich bar, I saw locals getting sandwiches there.

Er
Review №10

Nice store very nice worker they will help u any way they can the meats and produce ate fresh i go any time

Ke
Review №11

Ive never been in a Publix that wasnt immaculate with extremely friendly and helpful staff, and Im from Florida, so Ive literally been using Publix my whole life. This location is no exception. Very friendly, very helpful, very clean, and with a gigantic selection where you can find just about everything.

Sh
Review №12

This location is very close to home. I generally have a pleasant experience each visit. Always clean and the products are in stock majority of the time.

Av
Review №13

I cant tell you the number of times I have passed this store and gone to another which isnt as well stocked and customer service friendly. I went in to get something for dinner and was pleasantly surprised that they actually sold the portion of the Salmon (which is the end portion) without any skin on it. I got two end pieces for approximately $11.00. better than that of Krogers which is where I used to purchase my Salmon. Krogers no longer sell the end portions This to me is a huge mistake. Sorry Krogers Publix just got a new customer. Granted I will shop at Publix for certain items because they cant beat the prices at the Fort Lee Commissary.

Ro
Review №14

I love this supermarket, clean, spacious, neat and always has a buy one get one free offer that made me very happy, since I am retired on fixed income and I learned to prepare my meals around offers.

Ro
Review №15

Absolutely the worst experience going in there for early dinner on Monday. had no soda, biscuits hard as a rock, chicken tenders Frozen. only things to drink is water, iced tea and lemonade which was not sweeten at all

Ky
Review №16

Everything you may need, also customer service was great. Bakery was good I order a cake for my daughter birthday and they did a really good job

Ti
Review №17

Great service and environment for comfortable grocery shopping. Love the subs and fried chicken! Yummy!

to
Review №18

Im retired military, and I have to have clean and organized. I couldnt find anything out of place. And the deli food smells so good when you first walk in.

Br
Review №19

Great store with great employees the prices are a little high but it seems like they have been coming down

Ja
Review №20

Also find what I need and just a great all around experience. The staff is friendly and the prices are great.

Pa
Review №21

The cake presentation and process to retrieve a catered cake was awesome. They even allowed the pick up day to be changed when our event was rescheduled due to rain. I gave 4 stars because the cake was too sweet and a little stale, likely due to the reschedule.

an
Review №22

Lamb chops a little less expensive than some other places.

Je
Review №23

I went to the store today to place a catering order, and I was told to grab a book and place my order online by the catering clerk. I placed my order online as instructed to only receive a call an hour later advising the store manager was not taking anymore orders, even after meeting the 24 hour notice policy.Thanks too Kroger they save the day.

Ch
Review №24

Normally a nice place to shop. Depends on day of week and time. Neutral on the people but deli need a lot of help.

Pa
Review №25

Expensive like all Publix are, but no complaints outside of that. Store is always clean, well stocked, no major lines at checkout, ect. Store staff is all very friendly and helpful. Been shopping here more and more as Kroger has gone downhill so much in the last year.

Je
Review №26

The cakes are beautiful and delicious!Service was Great!Clean atmosphere. ♥️

Ta
Review №27

This publix location has always been clean, well-stocked and the staff there are always friendly!

Ki
Review №28

Kudos to the bakery department. I saw a cake and I wanted it for my parents 63rd anniversary but there wasnt very much room to write on it. The baker made it happen for me though and it was beautiful and delicious

Je
Review №29

Havent been in Publix for a while, it was good to be back. The store was clean, the staff were helpful and the food we purchased was good. I even found a few hair products that I like.

Ev
Review №30

Good customer service and friendly staff clean atmosphere will recommend to others

Mi
Review №31

Im assuming the caucasian guy in the bakery dept is the manager. Be that as it may, he was adamant on making sure my sons bday cake was exceptional. The bakery department was fantastic.Im happy.Now Im the biggest fan of kroger, however,Publix?I will be returning

Gl
Review №32

I shop there all the time at Publix sometimes two and three times a week they have everything I need fresh vegetables fresh meats and the deli is great good food there also the fried chicken the cold cuts are great I love shopping thats my favorite grocery store

Jo
Review №33

Publix customer service is fantastic. The employees go out of there way to help. The bakery is awesome. We travel an hour just to get their bread, meat dept. Lindsay olives, Williams Bros. Bar-B-Q sauce and so much more. Would love to have one in this area(Carrollton, Smithfield area).

Be
Review №34

Great variety of items. The store is clean and well stocked. The employees are helpful and friendly.

Ro
Review №35

Could not find a what I needed. The prices were a little too high for me. Maybe if I got SNAP or P-EBT the price would not matter.

Ja
Review №36

The store was very neat and clean. The people who work there are always pleasant to deal with. They stock a large variety of items.

Pa
Review №37

It was lovely I will go agin

Th
Review №38

The butcher was very helpful and great cuts of meat

A.
Review №39

Its a grocery store. Its fine. Weirdly kind of cramped for such a big building, and laid out a little oddly, but it had food, so it was fine.

Do
Review №40

Everything is expensive and hard to locate. What earns them 3 stars are the cashier the bagger and the super fast cash register. The bagger even offered in the sweltering heat to carry out our items and out in the parking lot the young man retrieving the carts was very pleasant and surprisingly did not complain about being in the heat having to do that job. So very excellent staff at least the ones I had the privilege of coming into contact with.

De
Review №41

Good prepared stuff I tried. High priced on most items especially compared to Walmart.

As
Review №42

Very clean store. The staff is always friendly and courteous.

Su
Review №43

The deli has very bad customer service. Every time I get a tender sub they tell me it takes 20 minutes to make while one they arent busy and two I know it doesnt take commercial grade kitchen fryers 20 minutes to cook and three THERE WERE TENDERS ALREADY COOKED IN THE HOT SIDE! This happened not once but twice. Not to mention the first time the woman working ignored me for 30 minutes. Same woman both times!!!!! Other than that they good.

Do
Review №44

Great location, nice and big with mostly anything a supermarket should have

Mi
Review №45

Easy to order sub sandwiches online for pick up. Sandwiches very good and reasonable, but the only reason they dont get a higher rating is because usually they are never ready at the time requested

Mi
Review №46

Ive only had positive experiences at this location. Well stocked, clean, friendly staff.

Mi
Review №47

One of the few places you can find yerba mate

Se
Review №48

Only shop here for my vegetables, fruit, Boars head honey turkey breast. Stella Rosa Wines.

Ri
Review №49

Very clean. Nice and helpful staff.

Cu
Review №50

My wife bought jumbo shrimp and crabcakes for Fathers day meal yesterday. Both were spoiled and mushy. Publix usually has good seafood but not this time.

Ca
Review №51

Awesome clean store awesome friendly nice awesome friendly nice people wonderful pharmacist works there pharmacist works there recommend the store

Je
Review №52

Great place because they have alot of workers.

No
Review №53

Large store, well stocked with plenty of staff available for assistance.

Di
Review №54

One of my favourite stores theres Star Bucks there and you can get subs and great hot meals and the desserts are awesome.

Ch
Review №55

I visited Publix Supermarket for the first time to get a quick bite to eat. The set of the store was nice and the employees were dressed in sync with their uniforms and customer service skills. I ordered fried wings, onion rings and Mac & cheese. The 5 piece drumettes were big thick and nasty tasting. The onion rings were crispy and hard and the white cheddar Mac& cheese was just gross. I was sooo disappointed that a well put together store as Publix food was sooo awful. I could taste the breading in the chicken.. Publix needs to really find a grandma name Lucy to fry their chicken properly and cook the rest of the food to give it flavor.

Fa
Review №56

Awesome food awesome staff and awesome environment hands down greats place to shop

C
Review №57

Always a pleasure shopping here for myself or my job.

PI
Review №58

Dont know if it is all Publix supermarkets but there were a lot of empty Shelves throughout the store

Ke
Review №59

What. You. Would. Call. A. Highend. Supermarket

Gy
Review №60

Always neat, and great customer Service!

Vi
Review №61

Always a good shopping experience.

Fo
Review №62

Love their selection! Definitely more options than there are at other stores. Not very often you find quail, bison, or other exotic meats.

Ph
Review №63

Prices way to high can get the same things at walmartt a lot cheaper

Va
Review №64

This is a very clean store with the best staff. Everybody is always so professional. Customer Service is always excellent at this store

Ma
Review №65

My New grocery...a lot of options regardless of your diet...and everybodys friendly and willing to help...

Su
Review №66

I use Publix pharmacy. No other pharmacy do I get great customer service and prices for my prescription.

Ca
Review №67

Great service and super fast pick-up great selections and healthy options

De
Review №68

Great store! We need some in Arkansas!!!

Ti
Review №69

I like shopping in Publix you can almost find any kind of food your looking. For some reason all of the employees were moving extremely slow maybe it just felt like it to me because I was tired and in a rush to get home lol!

We
Review №70

Stood in line at deli for a while alot of new hires that were training so have patients

H.
Review №71

Stores customer service at Cooked food section needs improvement.

La
Review №72

Very Clean Store Great Self Checkout

Ra
Review №73

Went just for the salad bar.Its was messy no food out barely..Asked the guy for more food he said we are out which I know was a lie.It was messy food everywhere on salad bar no gloves no items to be able to puck up food.Smh a mess Ist and last time going there

Ka
Review №74

It was great shopping their as always.Employees were very polite and professional.

Ri
Review №75

As the deli fiasco continues there incredibly slow service to their customers i can only wonder how this otherwise great place to shop puts up with such incompetence. Im starting to wonder if its the management.

St
Review №76

They consistently stay out of certain items, while other items spaces stay filled up. Common sense tells you that if you continue to be out of stock for an item and have other items that dont move very much then you need to order more of the item that sells great and decrease the order amounts for the items that dont sell as good. It used to be that managers would canvas their stores and keep an eye out for these types of problems, but that seems to be a thing of the past, unfortunately.

Ca
Review №77

There might be other stores in. The area but this store is clean. Good service and trusted goods and the food is excellent.

Lu
Review №78

You can find everything, and the employees are helpful and amazing.

PA
Review №79

Place is always so clean. The prices are really good. I enjoy shopping there. I was one that literally turned my nose up to the place because I never experienced it. And now it is truly the best place to shop.

Ne
Review №80

Greatselection. Love the bakery!

Re
Review №81

A good shopping experience especially when the story is fully stocked. The store is sorta busy no matter what time Ive been. The staff are very helpful! The self checkout moves relatively quickly.

Pa
Review №82

The worst customer service experience ! While I was at the register waiting to pay, two of the managers were talking instead of opening additional register so the customers can check out faster . It is 1.30 pm people are on their lunch breaks and need fast and friendly customer service! Mechanicsville and Short pump locations are on point with fast and friendly customer service! I will not be surprised if this location will be closing soon ! Managers are not to walk around and look good ! Managers must manage the floor and try to help customers !

Ji
Review №83

Always staffed by friendly and helpful people. clean and well organized with a great seafood area. good selection and reasonable prices

ka
Review №84

Dealios!Download the app.Clean.Quick service.

T
Review №85

Smelled horrible like rotten fish... only had 2 check outs open and the lines where insane. Self check out was a cluster

Je
Review №86

First we the customers just standing in line like nobody see you or anything. Second flies have gotten in with the food with the chicken tenders vegetables flying on utensils so a couple of people just left including myself. Customer service means alot to people need to tighten up before the health department show up

Va
Review №87

All of the employees I came in contact with were friendly,customer service was friendly and very helpful.Store was very clean.It was a very nice change from your competitors in the area,where the employees dont even acknowledge you have spoken and the stores are dirty

Ri
Review №88

Good selection throughout the store.

De
Review №89

Nice store just a bit over priced for my budget

RL
Review №90

Very good. Great pharmacist. Very helpful.

Wi
Review №91

This place is always clean, bright, and fully stocked. I always find GREAT bargains on items on my list. Most of the staff is consistently on it. There is room for improvement with the customer service of the cafe/hot bar staff.

Br
Review №92

I love Publix for the bakery items and deli. However this location has a very rude deli area staff. On more than one occasion I have had rude service or they are very slow. My last encounter was at 9:30am on a Saturday and they were just putting out the fresh prepared food to order. I asked if she had a particular item and she said yes but it would be a 10 minute wait. ON A SATURDAY! THEY DONT OPEN UNTIL 10AM. Very frustrating.

St
Review №93

Got my Corvette 19 vaccine today it was easy and everybody was so friendly

An
Review №94

This store is fairly new, bought from a previous grocery chain and remodeled. The staff is super nice, helpful, and go beyond normal standards to serve customers. You are frequently greeted around the store, & if you ask where something is located staff are trained to walk you to the item! There are no loyalty card hassles, as you can type in a phone number at checkout, which connects to your digital coupons you can load online, as well as paper ones you can print out. The store amazes me with how clean, well-stocked, and bright it is maintained. Items are well-organized, and the bakery is great!

La
Review №95

The employees are so nice all seem so happy. I ordered some fruit trays from the catering department they look perfect and the girl working that desk was super friendly and so helpful! Then when I went to the produce department to get juice I was actually greeted by one of the workers, which in other grocery stores I feel like that never happens. Then I went to Starbucks and the girl working there was awesome. There was a regular ahead of me who comes in there to order his wife a drink and she’s got it memorized so he doesn’t even have to worry about telling her. You can tell she really cares about the customers and cares about making the best drink! I really appreciate how much this store cares about the customer. It’s an enjoyable shopping experience!

Ad
Review №96

Honestly. I love Publix!! But it gets a 1 star due to its allowed inclusion of bigoted shareholders who provided 1 million dollars to help finance the Coup on the Nations Capital on Jan 6,2021. No excuse. I boycotted PapaJohns for less and am thinking about doing the same to Publix. Inexcusable

Vi
Review №97

Wonderful prices and great selection on things

M
Review №98

Starbucks inside. Good coffee

Ed
Review №99

Nice place to shop, good selection of products.

Fr
Review №100

My visit to Publix today was awesome! This store is super clean and organized each time I visit. My cashier Ahsan and bagger Trisha WERE MASTERS OF CUSTOMER SERVICE🏆

Information
95 Photos
100 Comments
4.4 Rating
  • Address:4591 S Laburnum Ave, Richmond, VA 23231, United States
  • Site:http://publix.com/?utm_medium=organic&utm_source=google&utm_term=google_my_business
  • Phone:+1 804-226-1915
Categories
  • Grocery store
  • Bakery
  • Beer store
  • Butcher shop
  • Deli
  • Wine store
Working hours
  • Monday:7AM–10PM
  • Tuesday:7AM–10PM
  • Wednesday:7AM–10PM
  • Thursday:7AM–10PM
  • Friday:7AM–10PM
  • Saturday:7AM–10PM
  • Sunday:7AM–10PM
Service options
  • Curbside pickup:Yes
  • No-contact delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Highlights
  • Great produce:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Organic products:Yes
  • Prepared foods:Yes
  • Salad bar:Yes
Amenities
  • Public restroom:Yes
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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