All the staff we encountered during our recent purchase of a Pre Owned Jaguar E pace were exceptional. Very knowledgeable, patient and kind. Mac was our salesman and he was awesome he even took the time on his day off to answer his cell when we called with additional questions about our new to us Jaguar. He also spent some time with my husband a few days after to explain some of the electronic features. Very happy with the service we received from Jaguar Richmond.

The Audi Q5 vehicle is an amazing SUV. Highly recommend to get this vehicle.However, the management at Audi are NOT looking for your interest as they will try to get swindle money from you anyway they can. They dont value loyalty... take precautions!

Mac Wu, our sales person, and the rest of the team at Cowell Auto Group were extremely professional and helpful throughout the purchase of our new car.Mac took extra care of explaining things to us and highlighting each aspect of the vehicle and sale process. He is very knowledgeable of the product and a very nice person to top it all! Thank you Mac!

First class operation. Good customer service in a very congenial setting.

Dustin is and his colleague Anthony has great skills. But sales manager Charles Mercier is not every cooperation. He was rude. He suppose to be more professional. If I had another choice to pick a car then I wouldnt be there.

Fantastic, from 1st vist, we were very well taken care of, Thank You Li Chen for Helping us with our new Range Rover Purchase.

Great service from start to finish. A really great dealership to work with. Everything was very smooth from the customer care specialist you talk to when you phone in, to the sales staff and the people that help you with your insurance. I was really impressed! Ill be bringing my new Jaguar back here for service and telling all my friends to visit here to find their next car. Thanks!

Bought our range Rover from them last year and received excellent service. The sales staff are knowledgeable and professional. I just took it for its first service last week and the same goes for all the service staff.

I really understand “The Art of Performance “ when I sit into my Jaguar and put my hands on her wheel.But what surprised me most is “The Top of Service” from Jaguar Richmond. My sales Mr. Chen, his manager, and even the boss, they offer a serie of service with high responsibility and commitment, always beyond your demand. Finally, you will find that their standard for the vehicles and services is high that yours. Thats good!

Customer service is always exceptional, great care and detail to my needs. After sales care is also exceptional.

Many Thanks to Brian in providing Superb preferred sales service in taking care of our needs !! Highly recommended to Jaguar Land Rover of Richmond.

Great dealership with really friendly sales staff. Nice large showrooms upstairs with plenty of cars to display for both Jaguar and Land Rover.

Went there to look into a pre-owned SUV that we found online via the Auto Mall search feature. It was a premium type SUV but wasnt a Land Rover or Jaguar, so I wasnt sure how we were going to be treated. From the beginning and all through the process, we were treated very professionally and never felt slighted or looked down on. The receptionist remembered us on the 2nd visit and our salesperson, Mac Wu, was friendly, knowledgeable, and very helpful. Covid procedures were great, customer/staff safety was very apparent, while not sacrificing service.On the pickup date, Mac was great, showing us the car before things were finalized, and demonstrating the service completion that was negotiated as part of the offer. After purchase follow-up was also great, which I dont remember even on previous new car purchases.Thanks very much.

Can’t say enough about the outstanding customer service I receive from Brian Lo and Arthur Smith at Jaguar in Richmond. Thank you.

Had a 10+ experience with Cowell Auto Group. I was an out of province buyer and my sales person, Li Chen, took extra time to make sure I was completely comfortable with my purchase. This dealership and its staff are top notch. Li even FaceTimed me for a personal tour of the vehicle before I made the purchase!!

Very helpful parts counter!

Just purchased a Jaguar f-pace from this dealership . I had multiple experiences with dealerships in the past but this one is by far the best one.Li Chen who handled my entire process was both friendly and professional and he managed to give me an answer for absolutely every question or concern Ive had.He went above and beyond to give me the best experience even answering to my emails outside business hours and on weekends.They are presenting other optional services you can purchase with you car but they are definitely not pushy like other dealerships which make you feel uncomfortable.I wish I can give more than 5 stars to Li as he was one of the best sales person Ive dealt with for a long time.When I will replace my car I will definitely come back to this place asking for Li :).

I visited this place today with my husband, Salesperson Mac helped us. He was excellent in his salesperson skills. He was very professional. He explained all the specifications of the vehicle, we were looking for. He took us for test drive, he really explained how to use all the features. It was such a joyful experience. I will definitely recommend my family and friends.

I just took delivery of my Jaguar I Pace today and my entire experience with Jaguar Richmond was excellent and completely pressure free. My sales consultant Kevin Yang was friendly, informative and extremely patient. He made the whole experience feel so relaxed. Terry Chen the sales manager even took time to say a friendly hello and a warm congratulations when I took delivery of the car. During the grand unveiling in a stunning showroom Kevin filmed the event for me. It felt like a celebratory event. They make their clients feel special. A special shout out to Tandle another sales consultant. He was very helpful even though he knew I was working with another sales consultant.

Had a great experience dealing with Mac Wu and his sales manager Charles Mercier. Two men dedicated to professionalism. I purchased a gently used 2018 Velar and was treated the same as if I was buying a new one. Upon delivery Mac went the the extra mile to show me all the options controls and how to use them. There was no rush at all . He is a great salesman, a professional, with no pressure at all. I would highly recommend Mac and Cowell Land Rover.

THE WORST! When buying a car they are willing to help. As soon as you sign they do not care! THE CAR I GOT HAD PROBLEMS AND NO-ONE WAS WILLING TO HELP!I DO NOT RECOMMEND THIS DEALERSHIP .

I wish I could give them -5 star. Went to this dealership two days back. The whole staff is very pushy, Tried to charge maximum interest rates, Overpriced inventory. Doesn’t want to deal with them again. Go to any other dealership, don’t go to them at all and specially dont deal with the sales person named HOA (sales rep)

STAY AWAY FROM THIS DEALER! They scam you, tell you lies, mislead you. I regret buying my vehicle from here. Everything they told me has proven to be the complete opposite. They force you to write them a good google review when you leave.. guess to cover up for all their wrong doing.

I always have very pleasant experience at this jaguar location. I purchased my Jaguar E-phase from this location and needed a check up. Kitty at the service desk assisted me over the phone and was just outstanding!!! Ive never felt this comfortable and happy to talk to CS and she absolutely crushed all my questions and inquiries. Thank you so much Kitty for making my day! I will be bringing my car in for a service check up today! Go Jaguar ❤

Top notch service! I brought my vehicle in for servicing to Nelson Shum and everyone was so nice and friendly. Their covid-19 protocols are the best I’ve seen yet for the safety of everyone. They definitely took care of me here and I can’t even think of anything negative to say about this place! A+.

I have been looking for a vehicle for sometime. I finally decided on a Pre owned Jaguar e pace. I was interested in a 2018. . From the moment I was greeted at the front reception to the insurance sales person I was treated wonderfully. But what I was most impressed with was my sales person TandleTandle just seemed to be so happy to assist me and boy oh boy he has the patience of a saint He is very informative and has a wonderful sense of humour. I never thought I’d ever be purchasing a Jaguar and I think Tandle was just as excited as I was. After going over the vehicle before I left the lot Tandle entered my parents address in the navigation system and he was kind enough to text to make sure I reached my parents home safely. Tandle I can not thank you enough for helping me make my dream come true and thank you for making the entire process such a positive experience.

One of the dealership i have ever been to.I have 2017 jaguar XJ. It is still under factory warranty, so i went to dealership for a problem with doorhandles they were sticking out all the time when i was trying to open door and i have manually push them in. When i visited for the first time service advisor said we will fix it but it was same after i picked my car. i visited dealership again, same service advisor said we will look into it if it needed new handles we will order those. But again they did nothing and returned my car. In my third visit, it was all same again no new parts were ordered and on top it service advisor says “I don’t like your car”.I would say you guys have problem with your staff and so called certified mechanics, which I don’t like and will never suggest anyone to but car from this dealership. It really bad experience with this dealership specially with hardev.

Came here to get my friend’s car fixed and a worst customer service experience. After 3 visits we still have same problem in the car. Never going to buy car from this place.

My wife and I recently bought an Audi from this dealership. Upon our arrival at the showroom, we were directed to an available sales person named Li Chen. We are pleased to say that Li is a consummate professional. He was courteous, helpful and knowledgeable without being overbearing. He was honest in his feedback and advice. He made it all come together for us. It was the most pleasant car buying we have ever had. It is our privilege to recommend his services without reservation. Thank you Li, from Bernie and Sheilah.

Ordered from this dealer a handful of times. Their parts staff is very helpful, polite and have patience in helping you obtain exactly what you need the first time around. Recommended!

They are very much helpful and responsible. We went there from Prince George on a weekend and they kept everything ready so that we can drive back on the same day. We could finish things within one and a half hour! Li Chen was our contact person and he helped us with the buying process. He immediately gave us all the details we wanted over phone or email. He even picked up our calls 10 pm at night! It was a very nice and smooth experience :)

Brought my Range Rover in for service and dealt with Nelson. He was a champ!!

I would not even give them a single star if I had the option.My friend drove there 3 times from Surrey to get his car handle fixed and asked for a replacement They refused to replace it and could not fix but assured every-time it will work. Apparently, going to this place was time and gas waste.

One of the best auto service departments in the lower mainland. Very knowledgeable group and great staff.

I just purchased certified F-Pace few days back and the sales guy was not good. It seems he was not knowledgeable of the vehicle features. I got multiple issues in dealing like warranty, issues with the vehicle. Theres was no commitment to things and he acted like he is doing favour on me. After 11 days of purchase my infotainment account us not active from backend which I came to know from service team.Not impressed with the sales team.Hope services team is good.

Bought my first fully electric I-PACE, my salesperson Dustin Sidhu went above and beyond, to be frank I wasnt expecting a 5 star welcome and service, but I was so untrue in my preceptionIf anyone wants to buy a Rover or Jag Dustin is your man he will work tirelessly until you are satisfied.

Great customer service, well thought out and safe covid protocols yet still able to maintain a high level of quality service. Responsive to customer feedback. Vastly improved from a year ago when I brought in my Jag for service. Hats off to managment team and front line staff for turning things around.

Went into Jaguar and Range Rover to look for a car and was met with outstanding customer service and transparency which is something I deeply care about!When it came to sales, I met Jerry who was an excellent salesman! He outlined all the fees and payments and made purchasing a car as stress free as he could. Once we picked the car we liked, he helped take us to all the other departments we needed to go which was very kind of him.Overall, I had a pleasant experience with Richmond Jaguar & Range Rover! Would definitely recommend this to all my friends and coworkers!As well, shoutout to Devon who works at the concierge she’s got an amazing personality and was the extra cherry on top of my whole experience at Richmond Jaguar and Range Rover!

Few days ago i was at the dealership and i met Charles, the manager from sales, i was looking for an SUV. he helped me a lot, they are very transparent . i really felt a true customer service . Special thanks to Charles.

What a great experience! One of the best experiences buying a car. Shayan was friendly, knowledgeable and a great listener to what my needs were. He set me up with the perfect vehicle based on what I requested.Rana was honest and upfront when we got down to the details in the negotiations. He didnt waste unnecessary time and made the transaction occur quickly and smoothly without any surprises. He helped us get to the number we wanted using some very clever solutions.Big thanks to both these guys and to the whole Richmond Land Rover team who are the most professional team I have ever done business with.. From reception to management. I have dealt with every Land Rover Jaguar in the lower mainland... And this is the best one bar none.THANKS AGAIN.

I am very happy to take my new car home. The shop is very stylish and the sales person Mac are perfect. He makes me feel that there is no pressure on the whole process of buying a car. It feels like a friend is introducing with me. He will give me the best advice. If you want to buy a car, I recommend Richmond.

Excellent Customer service especially the parts Department. Roxanne was very helpful!!

Great service at Jaguar Richmond! really enjoy the Range Rover, and after sale service was awesome

This review has been rewritten.My experience with this dealership was mixed. I feel I got a decent deal on my vehicle and the salesperson I worked with (Tyler) was fantastic.However, after taking possession of the vehicle I did experience issues beginning 2 hours later - the first of which is a currently unknown issue with the dynamic suspension. The second issue (fuel pump) occurred after only 6 days of ownership which was about $1450 to fix with the tow considered.I contacted the dealership about these issues and was denied any compensation. In fact, management did not seem interested in speaking to me at all and instead denied my request via the salesperson but it was a clear too bad from their corner. After writing an accurate but clearly displeased review, I was called the same day it hit Google and now management was willing to work with me. I was really quite upset by their original handling of the situation, but I do feel at this point they have finally made an effort to resolve it.I feel my ask was extremely reasonable - primarily $500 towards the $1450 repair, to which they agreed. They also offered to help me on the part required to fix the dynamic suspension if I so choose.So in short, things certainly went sideways (so for the sake of accuracy I will not raise my stars to more than 3 as it should not have taken a review to have the issue handled properly) but in the end they did make an effort and I consider the issue rectified.

We had a GREAT experience with this dealership. Jerry, our Sales rep, knew a lot about the cars we were interested in, and was very helpful in guiding us to the ones most suitable for our needs. He wasnt pushy at all. I would definitely recommend this dealership to everyone looking to buy a Jaguar or Range Rover.

Service staff had been very helpful and accommodating. I live about 6 hours away from the dealership and if I have an issue they do their best to help with it. The dealership is beautiful and even has a small room for my kid to keep herself entertained with a tv and some toys.

Great experience! We recently bought a Velar from the store. Daniel Lam was the sales consultant who helped us all the way through with finding the right choice, designing and ordering. He did an exceptional job, is highly professional, very thorough, passionate and knowledgable. Most of all, he has a great personality and works to the customers best interest. We highly recommend the store, Daniel, and VELAR :)

Service here was excellent. I was helped by Terrence for an alignment, and the experience was excellent.

Excellent and friendly service, especially thanks to Daniel Lam, Oswald in service and Lisa, Roxanne in parts.

Approximately one month ago I called Richmond Land Rover to inquire about the 2019 Discovery. Li Chen took my call and patiently answered numerous questions as well as numerous follow up emails. It was due to Lis knowledge and professional demeanor that my wife and I chose to buy a 2019 Discovery from Land Rover of Richmond (vs another dealer). Other staff were great too - which is why we rate Jaguar Land Rover of Richmond 5+ out of 5. Thanks Li! Brad & Malinda.

So far I had the best experience In Richmond Land Rover. Thanks to Henry Cheung for his professional and courteous service which I never experienced from any other dealership so far. If you guys ever thinking of purchasing a rover he is the man. I will follow him which ever Dealership he works for. He is an asset for the company.

I got very professional, efficient and courteous service at this dealership. It was my first time purchasing a car and I expected high quality from visiting this dealership. The building and facilities within are very beautiful and modern. My expectations were met. I made an appointment with Jacky, who is a very good salesman. I want to thank Jacky, Josh, Fan and Kasey for making the process smooth, fast, and transparent. Also for making me feel welcome and valued, even though it wasnt a Jaguar that I purchased. I love my car! Thank you! Regards, Jodie 💛

My wife and I have been shopping around for a new SUV for the past few months now and in this time we have encountered countless pushy over the top unprofessional salesmen which in-fact has turned us off purchasing cars with specific dealerships. This certainly was not the case with Mac Wu. I manage a number of businesses where customer service is key and can say It was very refreshing dealing with Mac as he was very professional and very genuine, he was straight to the point and new every detail of the Discovery sport I purchased, along with the finance and business team at Jaguar Richmond it made for a very stress free and seamless task to get sorted with our new vehicle. I cant say enough good things about them and they have guaranteed themselves a life long customer.

Land Rover is an absolute embarrassment. I spent $250k on a range rover. Their training staff have no idea how their vehicles work. I was actually told that the back of the passenger seat pocket was for document storage. They literally didnt know that it is a footrest and flips down for a back seat passenger to put their feet up. Its been 2 months in, Ive had to send it in for repairs of the computer 4 times. Its like its running Windows 98. Its terrible. They sold me a Lemon and each time they claim they can fix the computer, but it always malfunctions. The vehicle drives nice, but the constant computer malfunctions are unacceptable for such an expensive car. I should have known, when the first weekend I drove it, the computer kept saying there was a coolant leak, when, of course there was no issue. The salesman was fine, did his job, but the service staff, is awful and the car is a lemon. Land rover needs to respect its customers that spend big money and ensure they do not have this kind of user experience.

Excellent service. Mac Wu was very knowledgeable and professional. He explained the different features and comparative benefits between models so that I can make my decision.The whole process was nice and easy. I couldnt be more happier. Very good experience after all. I would be happy to prefer Mac Wu to my friends and family.

I see a pattern here, unfortunately people who have positive experiences tend not to leave comments. I for one have never had anything except a first rate experience here, whether its sales, service or parts all have been top notch. I think their expansion and success speaks for itself, that does not happen unless you are very good. 5 stars and keep up the good work. I highly recommend this dealership.

Great place. Great dealing with Tyler

After some frustration with other dealers I was blown away with Jaguar Landrover of Richmond. Beautiful facility, very helpful and friendly staff. Jacky Wu was a great salesman. Although fairly new to the brand he was very knowledgeable and helpful. They located a brand new Discovery to my preferred spec and I was able to cut a long waiting list. On pickup day the admin and insurance team were highly efficient. On vehicle handover Elizabeth was outstanding. All round a great experience, way above some other dealers.

Outstanding service!A tire shop lost my wheel lock.A lady at parts department got me spare lugs on the spot at no charge,knowing I was in a tight situation with a tire going flat.Arthur in service department got me in and out under 30min.Thank you Arthur!!!Amazing, professional and also very friendly staff.Thank you so much guys!

The Staff are friendly and great to deal with. My experience was very good. Li is an exceptional sales consultant. Glenda was very knowledgeable and helpful with orientation on the vehicle. Highly recommended.

Current state of the art auto dealership. Service is friendly and informative. Coffee is good. A real nice experience in seeing what the latest model had to offer.

I recently purchased a F-Pace from Jaguar Richmond. Having dealt with other dealerships previously, I can tell you this is the location to go to!Ask for Shayan! He was genuine and knowledgeable. He went to all lengths to source the best vehicle and helped me make an informed decision. Thank you for an outstanding experience from start to finish.

Did a walk in For warranty work on my Range Rover Sport. Terrence the service advisor helped me out and was great to deal with. Very prompt. Everything on time. Flawless execution. Also got helped up by Tandle in sales for some information in Velar. Very helpful and knowledgeable. I have previously purchased a Porsche here from Daniel Lam in Sales as well, hes also a great guy to deal with. Overall a wonderful store to deal with in general, just wished they had a few more extra service loaners! Thanks everyone!

An extremely positive experience deserves a response. Dealing with Henry Cheung, Chang, and Glenda was a great experience. They had me right at reception through to sales, a test drive, brisk negotiations and a quick sale. Arranging the bill of sale/transfer, insurance and the product specialist was like clockwork - extremely organized. I’d highly recommend going in and seeing Henry for your next vehicle; a true professional.

We just bought a Jaguar F-Pace from Jaguar Land Rover in Richmond. We dealt with Mac Wu. He was excellent to deal with. He was patient, responsive, polite and very knowledgeable about the product lines and the alternatives available. I would highly recommend both Jaguar Land Rover of Richmond and Mac Wu in particular if you are looking at buying a new or used Jag or Land Rover.

The sales girl we had is amazing! Her name is Elizabeth, Lizzy!She made our test drive a great experience and her knowledge of Range Rovers is spot on!!!! We loved her!

Good experience. Friendly staff. Good service

Walked in and was greeted by one of the receptionists right away, who let us know she would page a sales person, right away. We asked where the car was that we saw on-line located and she offered us two options on how to find it. It was exactly where she said it was and about 5 minutes later, a courteous sales person was there and he let us take the car for a test drive. We did a trade in, Mac Wu our sales person, was fair and helpful. Would go back if I wanted to upgrade my car. Overall a pleasant experience. We are from the North Shore and did not feel because we were not of a certain background/race that we did not get the service expected. The experience was fair and balanced. We bought the X5, great treatment form start to finish. Negative ppl will always leave negative comments, take it with a grain a salt and go in yourself and see. Beautiful new building, helpful staff.

The experience of buying a Land Rover was truly a pleasurable experience. From the start with Carl Walker to the end with Sarah Ren and everyone in between, they really did a great job making sure I ordered the right car for me and making sure I knew all of the features of the car before I left their showroom. A great place to buy a car!!!!

Lei & Shayan are highly recommended. Their services provided to our requests and questions were professional and candid. Our experience with their delivery protocol was outstanding, second only to a factory delivery. We now look forward to the ownership experience.

MAC WU is a great salesperson! One of the best Ive come across in town. Very honest and hard working. I can totally refer him to my best friend.

I cant speak for the service & sales departments having never dealt with them. However, the Parts Department is top notch! In particular Roxanne will go out of her way to find what you are looking for and make sure its the right part the first time. Very pleased with my experiences.

Great Service. Felt comfortable and unpressured through the whole process. Shayan has been an exceptional salesman. His patience is a rarity in the automotive industry. I am thankful he was available to provide us with honest and fair service. Even three months after my purchase, he still follows up to make sure I am doing alright. Highly recommend.

I have had a good experience in leasing my new car in this dealership. I would like to thank Mac Wu, the sales consultant I worked with. He is very committed to deliver the best service and support you can get as a customer.I recommend Cowell if you’re interested in Jaguar/ Land rover...

Just had scheduled maintenance done on my car at JLR Richmond. Great service as always, and got a nice loaner car as well. I can’t say enough good things about Arthur Smith, service advisor! He is very professional and honest. Gives you professional advice and provides updates throughout the car service process!! He has helped me with my Range Rover & Jaguar service for the last 5 years, and he has always been amazing!! Thanks Arthur!If you are thinking of buying or leasing a Range Rover, Land Rover, or Jaguar, waste no time, and go straight to Henry Cheung at JLR Richmond. Hands down, you get the best honest & professional advice AND the greatest deal/discounts. Highly recommend him & agree with the other reviewer, he is the BEST! :-)

A wonderful shopping experience with Lindsay Teng. Super super friendly and patient. Love my new f-pace.

I had a wonderful experience in this store, with high quality of service and professional interpretation. Mac is a very dedicated, patient and enthusiastic man. He answered all my questions and tell every detail about the cars, service and store to me.

I had a fantastic experience with my recent vehicle purchase at Jaguar Richmond. Tyler Hamade, the sales person who assisted me with the purchase, was both knowledgable and patient and he helped me find the right vehicle that was perfect for my needs. I would recommend Jaguar Richmond to any prospective purchaser.

Great sales person Li Chen, bought my XF from him, even though had to come in to fix for 4 times already, (actually quite disappointed at the quality of Jaguar product), but Li and service team always help to solve my issues and takes care of me, very patient and nice, when I bought the vehicle, he was very detailed and I didn’t feel pushy at all (I walked away from Langley store because their sales was very pushy). Strongly recommended!

Many thanks to Tyler, Josh and Liz for helping me through the process of buying a new car. You make an extraordinary team!

This was my first time visiting this dealership and it would be the last time as well. The JLR Richmond Service department is the worse than I could ever imagine and they just dont care enough to address the problem that customer would tell them and they would make it even worse than what the problem was. I told them my car seems to be having some difficulties with smooth driving and guess what I get told by service department, WE HAVE RODE YOUR CAR PRETTY HARD ON A PARKING LOT TO MAKE SURE IT DOESNT HAVE A PROBLEM. I didnt notice the more roughness until I got on the road and I dont have time to go back and argue with them over this because the service guy name ARTHUR SMITH thinks he is a guy you should bow down to and didnt respected me at all. My main point of this review was to aware the other people so they dont get disrespected and dont have to go through what Ive experienced. I saw the owner responding back to the bad reviews but Ive experienced this last month so dont think anything is changing.

They keep telling me to contact them privately. Its like they dont read who this is from...Jaguar Land Rover is pathetic! Do not buy from here! They sold me a lemon! They will not replace the car after repairing the same issue 5 times. Spent over $250k on it and have had it in the shop 25% of the time since buying it! This is not how you treat customers!

My salesman provided my husband and I top service. He did not push us at all to purchase. He made us feel like family. We are very much happy with the our salesman.

Had a great experience at this dealership. Tyler Hamade was a great salesman to deal with, personable, very knowledgable and was respectful of my time. With an insurance issue he even drove with me to an auto agent to finish things up long after he was done his shift. Very pleased with his service and will be back when its time for another one for sure. Thanks, Tyler!

I have had best service that Ive ever had at a dealership and didnt even had an appointment

🎈🎈🎈Mac is the best😃 sales person, Great Customer Service. Must be on upper position as very hard to find person like Mac Wu.Daniel Chaw is also very professional and honest person, he is Gernal Manager which he deserve ...👍Great team ...🖒

Very successful experience to deal with Mac and all the staffs, very helpful and very professional, go through all the functions with me and explain it very detail, thank you Mac .

I had a very pleasant experiencing shopping at Jaguar/Land Rover at the Richmond Auto Mall. Jacky was an excellent salesperson and was a pleasure to work with.

Very nice show room, and helpful staff. Good selection of higher end used product as well.

Eddige is a great salesman, an and awesome guy, I highly recommend him for your next car purchase!

Nice cars but customer service was very bad. I was there for 20 minutes and nobody asked me if I was interested in the cars. Langley dealership was much better

I recently acquired a Certified Pre-owned 2015 Jaguar XF through Jaguar Richmond. My experience there was first class from beginning to end, and I was made to feel as though I was the only client that mattered. Jacky was a terrific first contact, demonstrating the vehicle to me, and getting the process started for me to end up with my beautiful car. He was knowledgable and professional, and he definitely went the extra mile for me (he will know what I mean). Thank you, Jacky. And Josh was extremely diligent, kind, and patient with me in arranging a financing deal that suited my budget, working hard to the point of responding to my criteria well out of office hours. Thank you, Josh! And Elizabeth was very helpful in familiarizing me with my beautiful new car before driving it away. Thank you, Elizabeth! All in all a very satisfying experience...I will have no hesitation in recommending Richmond Jaguar Land Rover.

Wonderful experience. Everyone was really professional and treated me with care from the moment I stepped in, especially Jacky.

Jaguar service is excellent; fast, friendly and thorough. Nice facility with good coffee.

We wanted to express our thanks to Shayan and Rana from the Richmond Jaguar dealership. We had been researching options and looking for our new car for several months and had been disappointed with the level of service we received at the other Jaguar dealerships. We had an excellent experience with Shayan, he was welcoming, genuine and very professional. His manager Rana was also terrific, assisting us in getting our new car at a great price. They went above and beyond for us. The customer service and hand over protocols were top notch, unparalleled. We look forward to continuing our relationship with the team and would highly recommend this dealership.

Recently bought a Jaguar F pace From Sale person Vic Yang. He is Nice, patient and very knowledgeable to the product. Definitely a wonderful experience !!!!!!

I have received absolutely great service from both Hardev and Brian! Thank you for the warm welcome and excellent service always!

So-so service. Would like to see more customer service oriented staff here. Service department gets used often by a family member.

Amazing service from Mac helping me find the perfect car, cant recommend him enough!

An appointment was made for a pre purchase inspection by our customer and I was immediately attended to by the Service staff at drop off. The advisor was in touch with me throughout the process and I felt confidant with their attention to detail.