From the first contact to the final purchase I was totally happy. Trevor was fantastic, came in on his day off to help.. Corinna was so patient and accommodating. So happy with my experience and car!! The young lady who helped me set up my car... So happy with my experience and car! Cant say enough!

The cars we checked out at Richmond Lexus were in generally better shape than most other dealerships, certainly better than any independent dealers. Car Fax was readily available, salespeople answered all questions openly. Staff was friendly, the vehicle we purchased was well prepared at pick-up and finishing the deal was easy and quick. Well done!

Recently my car was having a misfire issue that was really hard to reproduce at the dealer (You need to be able to reproduce it to have it covered by the warranty). It comes and goes away for weeks. So I had been to a few places but they wouldnt do anything if they initially dont find the problem. I took it to the OpenRoad Lexus Richmond and David Lai was my service advisor. He really took matters into his own and investigated for a few days. They were finally reproduce/confirm the misfire so that my warranty could cover the cost. Got it fixed but misfires happened again from other cylinders. Now out of 6 fuel injectors, 3 are replaced. David even went further to ask the insurance company to change all 6. Even though the request was denied, I am thankful to David for taking a step further for me.Also he explained well how the other injectors could go wrong in the future and what to expect from it.I highly recommend this service department of Richmond Lexus and will definitely repeat going back if any issue comes up.

My new vehicle delivery was excellent. All staff involved were courteous, professional and friendly. The process went smoothly with no waiting around and my wife and I left in our new vehicle feeling very satisfied. Thank you to all.

Sales and service people are awesome. Know what theyre doing and super nice. Not pushy at all like many other dealerships. But if you get a service done, maybe even skip the free car wash. The car wash guy is mediocre at best. Not trying to be harsh but yeah... haha

I had a great experience dealing with Kevin. He helped me get the car I always wanted and even go the extra mile with follow-ups after the purchase. In my experience, theres not a lot of people like him who genuinely cares about the buyer - definitely will recommend him to my friends and family.

Had a positive experience purchasing my new RX350. Stacy is kind, friendly, and knowledgeable that went above and beyond to help us find the car that meets our needs. Highly recommend Open Road Lexus Richmond!

It was an excellent purchasing experience. We where deciding between the UX and NX. Stacy is very helpful and quite knowledgeable with the products and trims. Thanks Stacy, we are extremely happy with our new NX hybrid.

Call in this dealership few weeks ago inquire about the new Lexus NX 2022 specifications and each model details. During that time price and model spec is not available yet in website. Talked to sales Danny on the phone ask him about the wait time for NX 450h, and he told me there are about already 200+ people already put down deposit for NX450h and wait time is 1 year plus+. WOW okay then I ask him to email me the specification and price details, and then he said okay and will email me all the information. After the phone I never got any email from him or meassge from him. Well good job openreoad lexus, you just lost a potential customer. I called other dealership, they emailed me the spec sameday and the nextday I went to that dealership and put down a deposit. Will not recommend this dealership for anyone!

Amazing service. Highly recommend Trevor. He’s amazing and answered all the questions I had. I walked away with an amazing car and lots of knowledge. Very pleased with everything :)

Very nice experience ~ professional sales Tony! Every staff is nice and patient! I am happy to own a Lexus.

The purchase was relatively easy and straightforward. Paul was helpful and nice and answered most of our questions. He was not pushy or anything. The accounting office person was very straightforward also and didn’t not push or force us to buy any of the other devices. The whole precise was smooth including the anointing office and the picking up of the car.

Describing my experience here as surreal wont be an overstatement. I would suggest to call in before you go. The prices are lower than the competition overall and the customer service is phenomenal. Thank you Mark for delivering more than we could have asked for. Highly recommended.

Thank you Stacy Yang for your kind assistance and services. Great experience overall!

I walked into OpenRoad Lexus Richmond to see Chris Ting. I was guided through many options and drove out with a beautiful new 2021 Lexus UX250h. The whole team there was extra extra and I highly recommend coming for a visit. Service and vehicle reliability are number one. Thank you. I love the car. Now for the learning curve of all the gadgets.

Have a perfect purchase experience with Stacy. Her customer service is excellent, and she is very knowledgeable to answer all my questions. Stacy can quickly understand what I want which makes everything more efficient.Corinna is an experienced Finance Manager. She not only shows the Credit Report, but also gives some suggestions depends on my case.Clark has excellent Customer Service either. He provides me a very detailed introduction of the vehicle as I am a new Lexus driver.

Both the Product Specialist, Business Manager and Service Assistant providing a totally customer-satisfaction service, without any intention to hard sell the product. Also able to answer all questions asked in a professional and courteous way. Test drive was a very pleasant experience. Sales terms are also very attractive that I think no one would turn down.

Amazing service provided by Stacy!My wife and I got our newly leased NX 300 from Stacy of Auto mall Lexus yesterday! Stacy was very nice, friendly and helpful, providing an excellent service in a very efficient way! An extraordinary note of appreciation to Stacy, who is really an asset of Lexus.

I had a great experience with my 1600 K service check. Thank you Nina for your superior customer service.

I had an excellent experience when purchasing my 2021 Lexus NX300 SUV Sport+. All of the staff were very professional, knowledgeable and courteous. I love my new vehicle!

Past experiences with the services department had been great for many years however this recent visit was unsatisfactory. I went in for a simple battery check at 2pm, was told it would take an hour for a battery recharge but got my car back closer to 5pm. Missed an important meeting at work and kept coworkers waiting. The lady who assisted with the service did apologize for the delay when handing over my keys but should have communicated this earlier. At the very least inform me that there will be a delay and an eta for the delay once the hour mark has passed.

Would never go back to this dealership, made an appointment at 2PM, arrived on time, sales agent was assisting other customer. After a few minutes agent talked with me to discuss part of the deal, nothing was made final as he cannot present figure because of the decision from his boss told me if I could present a document that would help in the decision making. I agreed, went home got the document, went back again at the dealership. I called the agent and he came down to get the document and made me to wait for 20-25 minutes.called him but did not answer, Found out he was assisting another client. Talked to him after his customer left that I need to leave as I have been waiting for a long time, talked to me that there is still no decision regarding my trade-in, made a round again with his boss and gave a low ball offer just to have an answer. Should have told me not to come to the dealership if nothing can be finalised, wasted my time.

Mike Ma sales manager and Jennifer Chan service manager have both provided me with exceptional service.I cannot say enough good things about them and Richmond lexus.They set the bar very high and exceed any expectations you have as a customer.Im very pleased with all the hard work and effort both of these individuals put in, day and day out.I would give 10 stars if there was a option to do so.

Courteous, prompt service that goes beyond expectations!

The waiting room is spacious. However, We do miss the cafeteria for our appointment was 11:30 AM but I was giving 2 - $5 voucher from Nina Hou. However, it is difficult for seniors to walk to the Toyota Dealer to use the coupons! No shuttle was provided for my appointment took 4 hours. After 30 minutes, Nina managed to get us a loaner so that I could go shop in Richmond. Good experience overall because of Ninas hard work to please her customers.

Initially, I took my car here for a recall for my passengers side airbag, which they promptly fixed within a couple of hours.However, my airbag light was still on after that, so I took my car back a few weeks later, and I was advised that it was the drivers side airbag light that was the problem and they would have to run a diagnostic.Four hours later, their mechanics could not figure out what was going on with it, called me and told me they would need more time. Meanwhile, I have already been charged $600 for their time. I told them to forget it and would get it dealt with elsewhere.I took my car to my regular mechanic and they sorted out the problem within 20 minutes and the problem was fixed after two hours once the part was received.Lexus charged me more for their time and diagnostic, than I paid at my actual mechanics shop to fix the problem. How does that make any sense?I will never return to OpenRoad Lexus. The treatment I received and how I was taken advantage of is disgusting and borderline theft from what is supposed to be a high-end dealership.

Sharing this review for my good friend who just had a harrowing time at this dealership. Guys, there are dealerships who offer to pickup customers just for test drives. But you can’t pickup a customer so that he can take delivery of his vehicle which he paid you for!! Now that’s really disgusting. In the age where companies go over and beyond to win customers, Lexus Richmond is doing everything opposite to drive away customers. You guys should be ashamed!

Excellent costumer service. Impressed enough to consider getting my regular maintenance at that dealership.

Nina is a fantastic lady taking care of all the details sensitively. Very authentic and sweet.

I just bought a used Lexus privately and dropped into a Open Road Lexus, Richmond to see about possible servicing and to see if I could purchase a nice Lexus keychain. Talked to a man in parts Dept (or at least the area where accessories were sold). He was very friendly and pleasant. He answered many of my questions in detail. With regard to the keychain; when I noted there wasn’t much of a selection, that is, mostly leather ones and not metal as I wanted, he apologized and said he was getting more in a week. When I said I didn’t live in Richmond and had travelled a ways, he went in the back and brought out a beautiful chrome and blue chain that came with a gorgeous, classy looking pen. He told me I could have it free of charge, just for coming in. Wow! My attitude toward the Lexus brand, which was already high, went through the roof. What a great way to get new customers and to show you care! Many thanks.

I just want to take a minute to rate my recent experience at open road Lexus, it was a very smooth process from beginning to end. Specially Stacy Yang, she was friendly and true professional. And the staffs are kind and it is a pet friendly place. I love the services. Thank you very much.

Thanks to Mishan and Jeff for our Lexus purchases. The transaction was smooth and communication was great. The experience was top notch.

Mr. Paul Sharma helped us alot for our new purchase of Lexus. He was quick and very helpful so we can walk out with a brand new 2021 hybrid one.And Mr. Tom Yang was very detailed in every aspects of the papers.We appreciate their work alot.

This is my first time choosing Lexus car. Thanks for Stacy being so helpful and professional. She is very patience for answering all my questions and concerns. I had a great experience overall. Love this new IS and I really enjoyed. Thank you Stacy again!! :)

Mr.David Lai is always assisit me very nice.I really appreciated.I have been getting Lexus over 2 dicades.Customer service is most important at dealer ship.Open Road Lexus has it.It is not only cars. It is the idea that they care customers.

Really pathetic Customer service especially from the Finance Manager. I’m in the process of buying a vehicle and the whole process has been extremely painful.Now to take delivery of my vehicle, I requested a pickup from Surrey and these guys clearly REFUSED that we don’t do pickups outside Richmond. So guys if you want to buy anything here, make sure you have a ride prearranged if you live outside Richmond. I tried getting in touch with the General Manager-Ben Lovie and was told that he’s never available for phone calls. I was given his email and now waiting for his response - all of this just to arrange a pickup from Surrey so that I can take delivery of my vehicle.I really feel stuck with these guys and hope nobody else goes through this ordeal.

Pierre Wong, service advisor, is experienced and can provide quick and accurate solutions. My ES350 can be repaired in a very short time.His service is professional and friendly.

This week I bought a Lexus car from them, the salesman Gurp was so good, polite, helpful in everything, but when I went inside to make the payment, the accountant had doubt about the check, excusing herself that some people give them a fake check, so she ask me to open my bank mobile app to prove them that really happened the withdrawal of the check amount, and additionally they start getting photo of my bank account page, this is really unprofessional. Instead what they did with me they could call the bank and ask about the issued check is real or not. Second thing it’s frustrated me that the car owners manual was missing and they couldn’t order for me a new copy because the car is not brand new.

They have few good guys, but others are really bad. Once you’re entrapped with their fancy promises & they have taken your deposit, you cease to be a customer for them. And more so, if you don’t live in Richmond don’t expect them to pick you up for taking delivery of your new car. Just saw that other people had shared the same concern.

Nice and friendly service staff. Quickly addressed ny concerns regarding my vehicle.

Great service staff

Smooth services process and return my car on time with clear status update during waiting period.

Went in a couple of days ago to take a look into options for trading in my current car for a Lexus. Receptionist was friendly, led to me salesperson Mark Leng. He was knowledgeable and helpful. He was also very patient in dealing with all my questions even though I was still debating on which cars to purchase next.Overall I had a great experience at Richmond Lexus and I would strongly recommend this salesperson as he gave me very good price options for my desired Lexus. Thank you=)

Wow can’t believe the horrible service at this Lexus dealership, from buying the car to dealing with their service department. There is absolutely awful customer service at this dealership and I regret even buying my car there and the extended warranty because now I need deal with this bunch of unprofessionally. Went to get my car serviced today for an appointment at 2pm, and the three service “professionals” all ignored me while I was sitting in front of them and they only sent me a message on my phone after 45mins of waiting. The original guy didn’t put me in line, lied about not being able to contact me, and then disappeared only to reappear after I left the dealership. This type of awful service actually extends throughout the dealership. Never thought a luxury car company could be this bad. I will definitely be speaking to the owner or headquarters about how awful this is since speaking to the managers produce no results. Maybe it’s too easy for them to sell Lexuses in Richmond so they don’t care. Stay away!

Excellent service from my Product Advisor Chris Ting and the Financial Service Manger Tom Yang. They both took the time to explain the different options available to me and to find a solution that met my requirements.

I love Lexus brand, and what they have to offer. This dealership is beautifully designed and has nice lounge area for you to relax. The showroom is bright and roomy, and the sales are attentive and helpful. Great experience overall.

Came here for the third time with the same noise first time they heard the problem but needed a senior technician to verify it since he doesn’t work on the weekend, second time noise was not there third time the senior tech heard the noise.However I have been getting courtesy vehicle every time but third time David Lai said I can’t since my insurance doesn’t cover the collision I have been using my insurance for 8 years and when the new ICBC policy kicked in on May 2021 my insurance “Paper” was not change since I renewed it on January 2021 so the record from ICBC shows I have coverage but not the paper.Really hope the service advisors would’ve told me long time ago about this since they have been giving me a courtesy car now I have no way of going back to Vancouver and stuck here whether the vehicle will be fix todayDavid is very thorough with his job and it’s my second time dealing with him. Very polite and well trained.Update:Called David same day that problem still there and told me he would call me back after he check with the technician it’s been 5 days no call backSept. 29David left a message saying that there’s another vehicle with the same problem and will try to see what they can do to resolve the other vehicle since they don’t want me spending time back and forth. So I’ll be changing my review back to 4 stars the one less star was vehicle insurance. I’ll be waiting for the update and hopefully it gets fix.UPDATE: OCT. 15No phone call from David regarding about the “Other” car with the same problem. How long does it take to find a suspension noise? And how many times does a Technician find the noise?

I called into the dealership wanting to know my lease end options, my original sales guy Sunny was no longer there due to the pandemic so I was appointed to Chris the lease guy there and oh boy was I glad I did. He was honest and explained things clearly and made my mind at ease, I am happy to make a new contact there with him as he genuinely seems like a good person. If anyone leasing a Lexus and wants a good explanation of your options I would recommend Chris to give you the run-down!Thank you Chris for the explanation and your time, looking forward to future meets!! :)

I would give this dealership a 0 star if I could. The salesperson was condescending and pushy. Made my final purchase at Jim Pattison Lexus Northshore instead. HIGHLY RECOMMEND TO AVOID this dealership as I got my lease $400 less then what these fraudsters would have given me.

Got a great deal on the best car imaginable. Nice honest people too.

My wife and I went in to look at the UX and NX models. Stacy Yang was helping us out, she was recommended by my brother who purchased a vehicle from her two week prior and highly recommended her. She was very knowledgeable of the models and different packages available. She did not just show us brochures to see the difference. She actually knows them by heart. Great follow up, even offered a second test drive for my wife a week later as we could not make up our minds. At the end, we chose the UX and we love it. Our Business manager Cindy and Corinna were both great as well. Very good over all experience and will definitely recommend going to see them if are looking for a new vehicle.

Truly pitiful service. From the moment we walked in, we received no acknowledgement or greeting from the salespeople whatsoever, even though 5 of them were gathered at the front desk and we made eye contact. And from the other 1-star reviews here, this tends to happen a lot. We will be taking our business to a dealership where we feel valued.

Was in the dealership looking at a car for a good 10 minutes before I finally walked up to the 3 sales dudes who were at the front chatting. 2 of them clearly looked at me and decided to finish their conversation before one of them asked if I needed help.A few moments later, an associate came over. Not sure if hes new, but he seriously does not know much about the UX nor how to sell a car in general. Asked a few questions about the trim levels and he told me to check the website.Not impressed.

I was at the dealership for 2 hours and 45 minutes, bit of a slow turnaround time for services (I was given an estimate of an hour and a half to possibly 2 hours. Maintenance services were fine.

Really had great experience whenever I bring my car for service. They are accomodating and helpful.

I purchased a 2017 Lexus GX 460 from Open Road Lexus in Richmond in Oct 2020. I experienced issues relating to the driver side control arm bushings after driving it off the lot. The SUV was inspected by a Toyota Certified Master Tech and confirmed the bushings required replacement. For months I complained to Open Road Lexus of my issues. Their mechanics were incompetent and unable to identify the issue. They also would not validate my independent mechanics report that is a Certified Toyota Master Tech. I finally gave up and took the suv to Regency Lexus. I was treated with the utmost respect from Regency meanwhile the head Manager for Open Road Lexus Dan Levy called me and was extremely rude. Questioning if I knew what it was like to drive a truck.After taking the suv to Regency they confirmed the bushings were cracking and required replacement.However now the SUV was out of warranty. The total out of pocket cost to me was $480. This really should have been fully covered under warranty. At this point I didnt care about the cost I just wanted my SUV repaired.David Pham from Regency Lexus provided me unimaginable customer service. The level of care and attention to detail was a breath of fresh air.Thank you David Pham for your amazing care and attention to proper customer service.Me and my family will never step foot in another Open Road dealership.I am looking for another lexus for my wife and it will be coming from Regency Lexus.Do yourself a favor and stay away from Open Road.

The transaction went very smoothly! Huge thanks to Stacy for being so understanding and for being so patient. She was so lovely and very responsive. Overall, I was so happy and I’m in love with my new car. Thank you so so much!

THE BEST!!!! I cannot speak highly of Stacy Yang at Lexus Richmond enough. She is as knowledgeable as she is conscientious to her clients and it is obvious why she has built such a large client base! Highly efficient and honest, Stacy will work with you quickly to understand all of your needs and recommend the best product that fits your needs. Corinna Chan from the finance department is also very kind and thorough in her descriptions and gives the best options for you without overselling! If you are looking for a new car, look no further than the best team, Team Stacy at Lexus Richmond!

It is a lexus !we got our friends car here . RX450H ffew years back. they were exceptional

Best ever purchasing experience with Paul Chu! He is a professional and got me a great deal on my 2020 IS 350. No nonsense trade value all done via phone. Will recommend anyone looking for a new ride to Paul. He was very attentive and mindful. Care and attention even after the purchase when I needed to sort out stuff. After all a 5 out of 5. And I am loving my beautiful IS. Keep up the good work Paul! Will see you definitely for my next purchase!

My appointment was on time and the service that was provided was prompt and fully explained to me. my vehicle was ready when promised and notified when it was ready for pickup

My partner and I just got the ux250h with Philip. Highly recommend, he got us a great deal and made the buying experience a pleasure!

Ive been been lexus for close to 6 years now. My first lease experience was excellent and had no complaints, however when i switched from the NX to the UX in 2019, everything has gone downhill ever since. My UX battery has died twice on me, the 2nd time resulting in a 5 hour wait in the middle of nowhere. The service team insisted the battery was not faulty the 1st time, however when i had to bring it in the 2nd time (after the 5 hour wait) they finally acknowledge it was the battery. In February of 2021, i brought in my ux to service and got a complimentary service car- it was the day it was snowing in Vancouver- The service team told me it would be ready by 1 PM- i waited and waited and finally got at 3:50 to let me know that i had 10 mins to pick up my car as the dealership closes at 4 PM. i told her it was next to impossible as it was snowing hard that day plus i was in north van- she argued with me and i asked to speak to the manager, which she told me to drop it off the next day at 11:00 AM, no problem at all! Fast forward to the last 3 months. I have been dealing with Chris to terminate my lease early. he keeps saying that he would get back to me, how he will provide exceptional customer service moving forward.however ive reached out to him 3 times yet he still keeps dodging any questions i have. He said he would look into the used Tesla 3 that he has on inventory- didnt get back to me until i reached out again. Today, ive asked to speak to the Manager Mike Ma, i called in twice- you guessed it, still havent heard anything from him. Terrible Customer Service the last 2 years.

Customer service is 10/10, staffs are super patient and polite. When you send your car in for service they always provide you with Lexus courtesy cars unlike other dealeships, and the courtesy cars are always higher up models than your own vehicle.

Had a great experience with the purchase of my NX300. Gurp was very helpful and responded to my questions very quick. Jenny and Mandi were great when I picked up my vehicle. The process was fast, and they explained all the gadgets to me very thoroughly. All in all a great experience with everyone!

The team was very helpful in helping me find the right vehicle for the right price. Service quality is excellent and professional.

Excellent service at Lexus Richmond ! Service Advisor was very knowledgable and courteous. Work was done in a timely manner.

Worst Service I ever got. I wouldnt recommend this dealership to anyone who doesnt want a headache, unprofessional service and no empathy. From the sales representative to the finance manger if this was my dealership I would consider new staff.

Recently made a purchase here and was helped by Alfe Mai. From initially browsing the different products to finally signing off and receiving the keys, the process was smooth with no surprise. Alfe and his colleagues were never pushy nor gave any indications that they were merely comission- and salary-hungry. All the details and ins and outs were laid out for us so that we could make an informed purchased.Alfe was pretty amazing—the fact that he could communicate with his colleagues seamlessly in Cantonese, Mandarin, and English really helped me feel confident that the continuity of service was maintained as we transitioned through the different steps of the buying process (i.e. product tour, financing, insurance, etc.) and that nothing was lost or miscommunicated during handovers.Would highly recommend seeking out Alfe if you decide to visit Lexus Richmond.

Leased a new 2021 IS 350 last week with the help of Stacy Yang who helped answer all my questions and concerns. Would be back for future leases. Car drives very smoothly too.

Extremely professional and good customer service. I recently bough a RX 350 from Stacy Yang. She was professional and tried her best to fulfill my needs. I will definitely come back in the future and recommend to any other people who wish to buy Lexus.

Couldn’t be happier I stayed with Lexus again for my new car and one of the main reasons for that is my experience with my agent Chris Ting.He was consistent and persistent with information and listened to what my needs were regarding my new vehicle. I am so happy I listened to him and stayed with Lexus.The negotiations were smooth, easy and timely. My car came in earlier than expected and the delivery process was seamless.There was one major hiccup in my opinion and I was told by someone that “nothing can be done.” As soon as I messaged Chris about my dissatisfaction he called me immediately, listened and understood where I was coming from. He made calls to his manager and was able to address my issue in a timely and highly satisfactory manner. Better result than I had expected!!If you want an agent who listens, is up to date with information and has your back then you have to see Chris. He made me feel like I was a person who was valued and not as just a name on a contract.I can say confidently that my family will be seeing Chris for all our new vehicles going forward. This was our 5th contract with Lexus, if it gives you an idea!

Really good service. Not a long waiting time.

Top notch service as always and my service advisor, Nina was super awesome!

Excellent service year after year David Lai at Lexus

Extremely friendly staff. I interacted with Chris Ting, who welcomed me to Lexus family. He is friendly, knowledgeable and understands your needs. If you are in market looking to buy a car go check out this showroom and it might be possible you may end up with a Lexus ☺️P.s. During this pandemic times I am glad to see that everyone in this showroom follows the protocol.

We highly recommend this dealership! We recently purchased a car and dealt with Mark Leng who was so friendly & accommodating. We are so happy with our experience, (especially having our 10 month old with us....Thank you Mandy for being so sweet & playful with her!)

My experience with this dealership is nothing but positive thanks to Jeff Liu. He is not only professional but extremely kind and patient. Never have I met a dealer who is so willing to help.If you’re looking to get a car from someone who is honest and motivated, I recommend you to go see him.

Leon always does an excellent job!

Courteous service. Did not buy from here.

Thank you guys. You guys are great.

Stacy Yang, the leasing manager, who reviewed the end of lease and suggested other alternatives for my RX350. She was very professional and courteous in laying out all the pros and cons on buy out. At the end she put together such a great deal that we drove away a 2021 RX350! We appreciated her service and definitely will ask again Stacy for our next Lexus.

I have experienced the most excellent and professional service

Just got a new car there. Im very happy with the new car and the good services, especially that from Chris. He is very kindhearted and trustworthy. Will only deal with him about car services in the future. Really enjoyed the new car. It makes me feel life is so beautiful and enjoyable. Thanks a lot

Chris Ting was confident and respectable and also very knowledgeable about the vehicle. I am so happy to finally be driving my new RX350. Thank you Chris for your professionalism! Chris also offered after sales support to contact him anytime - which is rare in sales people. I would have no reservations in recommending Chris to friend and family. Overall extremely pleased with the experience! Good job Chris!

Asked Mark a simple question, he said he doesnt know. He should seek employment else where, because he doesnt know about Lexus cars.

Helped me with part number even though I didnt buy from them! Thank you

I recently had a great vehicle leasing experience with Chris Ting. Hes clearly passionate about the Lexus brand and went above and beyond to ensure that I was taken care of. I was originally looking at other vehicle brands and wasnt really considering Lexus - but Chris changed my mind. His high-level of service and care is what really stood out to me during and even after the transaction. He demonstrated a personalized sales approach and was extremely patient with me through multiple requests to test drive the different vehicles. Chris is a great representative of the Lexus brand.There were a few minor issues that came up upon delivery, but Chris and the OpenRoad Lexus team made sure that everything was taken care of and made sure that I left satisfied. Special thanks to Jeff for stepping in and helping in Chris absence. Great to see team work even in a sales environment.I wholeheartedly recommend Chris Ting and the OpenRoad Lexus Richmond team if youre on the market for a vehicle.

Buying from OpenRoad Lexus Richmond was the easiest car buying experience Ive had.First I shall say, you should book an appointment with sales before you come in if you want great service as you walk through the front doors. This dealership is quite busy.Booked an appointment to see a Lexus RC and test drive it. My sales person Andy Ho was pleasant to deal with. He had the car ready to go for test drive. Within minutes I was on the road. Andy was informative about the car, and answered all the question I had.After the test drive we sat down to talk numbers. Absolutely no pressure here. I was also able to make a deal with them and had some money taken off the price and void some fees.During the paperwork process was painless. Very easy to deal with their Buisness manager Daniel.After all this was said and done, they managed to get my car ready for delivery 1 day earlier with all the minor changes on the car.Do not hesitate to shop here at Lexus Richmond. Andy Ho, Daniel and the rest of the team made it a dream to buy a car.

Very good experience with Alfe. Polite, nice, and helpful.

Dishonest, incompetent team at this lexux location. PLEASE go to another location if you are looking to buy/lease a Lexus.

Very bad and rude behavior of service advisors 😒. Do not ask me to send any email to u regarding this review. Better u gave some advice,training or education to the service department. So next customer would be happy 😊

My uncle got a new Lexus SUV and was helped by Chris Ting, he had Great Customer Service and was very knowledgeable about the vehicles he showed us. Thanks Chris and Richmond Lexus staff! Will definitely recommend anyone looking for a new car to your dealership!

I am not local and was dealing with this dealership remotely for the most part. Stacy from sales team made my experience very pleasant and easy. She was available any time of the day, explained every aspect of my purchase, went above and beyond to help me in every step until I came to pick my car up. Tom was very helpful as well with our contract. Very friendly team. Very happy with my purchase. Definitely would recommend this dealership to anyone.

Always a first class experience...

This dealership has really changed in the last few months. The whole sales team has changed and the sales manager is extremely difficult to reach. Their fees are much higher than other dealerships now and they did not want to honour a contract signed with the previous sales team. I am so glad I went to another dealership to buyout my leased vehicle. Be careful of extra fees with this dealership and look closely at your contract!!!

I had a great experience at OpenRoad Lexus. I had been to a number of dealerships looking at both new and used vehicles over the last month and encountered varying levels of customer service. Our product adviser/ sales person, Danny Chow, definitely exceeded my expectations.I came across a used car I was interested in through an OpenRoad Lexus Richmond facebook advertisement. Despite the car not being a Lexus vehicle, Danny answered all of our questions and handled our concerns with ease. My family and I, especially appreciated Dannys honesty, lack of pushiness, and willingness to help. We had gone in the first day to specifically see the car and left after not being 100% ready to make the purchase. Danny listened to our concerns and was very understanding. Despite this, the dealership still showed a willingness to help when we went in the next day to take another look at the car. We were able to reach a deal that we were both satisfied with and Danny made sure any concerns we had about the vehicle, such as minor damage, were addressed.I will definitely be recommending OpenRoad Lexus Richmond to family and friends, and appreciate Dannys help in purchasing a vehicle.

Thanks to Tracey who helps me lots. Best support and service.

I had been searching for my car for about 4 months, trying to find the best deal. Mathew at Open Road Lexus was awesome! I was without a car at the time and he offered to pick me up. The customer service level was incredible. Going above and beyond is what you will receive at Open Road Lexus. Thanks Mathew!!

Super friendly and professional service at this location. Nothing but positive experiences