Incredible service and flawless repair work. They made my custom shop Washburn electric play at its full potential. Friendly staff. Nice location.

One Three Guitar is the best! Matt and Jason have worked on a few of my instruments (guitar and mandolins). I’m always pleased with how my instruments play after they work on them. They also communicate well and have very fair prices. The turnaround time here is far better than any place I’ve ever had work done before.They recently repaired some strange damage that my acoustic had. I really didn’t think it could be fixed, but they made it happen. It plays very well now!

Super pleasant vibes. Solid repair work at reasonable prices, and friendly customer service. Good selection of acoustic guitars and effects pedals. Ill definitely be a returning customer.

Great shop, great staff, great repair work. Every experience I have with One Three had been a good one.

Matt and Jason are excellent technicians and know exactly how to treat an instrument. I took my guitar--a rare model that Id have almost no chance replacing--in for a complicated repair and couldnt be happier with the results. Rather than settling for a quick fix and sending me on my way, Matt and Jason took their time to diagnose the issue and absolutely delivered a quality repair. If your guitar needs service, dont bother going anywhere else. These fantastic gentlemen have you covered.

In the last year I have had three guitars set up here and they have done an amazing job! Very knowledgeable, friendly folks. I dont expect to use any other shop for my guitar needs.

I just received my Martin back after having it set up by One Three Guitar and it plays amazing. Its great to see local music stores again and I will definitely continue to use and support them.

Definitely the place to take your guitar for setup. I took my acoustic in and it was done exactly as I requested. Plays better than ever. It was so good my daughter and son had to have theirs setup.

I just picked up two guitars they worked on for me. All I can say is they are different instruments and much easier to play. Their prices are fair and the turnaround is as expected. I cannot recommend them enough.

The One Three Guitar experience was exceptional. They cleaned up my 12 string, replaced the nut, restrung and transformed a dusty instrument, making it new again. I had contacted other luthiers and was told it would be a month to two month wait. One Three Guitar finished my work order in less than 10 days. Very reasonably priced as well. Will return. Highly recommended. Additional benefits, lots of great restaurants in the same block.

Matt and his team did a wonderful job with restringing & setting up my Epiphone Les Paul Customs. They took great care of my favorite instruments and made them play so much better! I use C standard & drop A# tunings for these guitars and they nailed the setup. The store is very welcoming for all levels of players and getting a pro setup can make a huge difference in how a guitar feels and plays. I highly recommend getting a professional set up for your guitar here!

I had a great experience with One Three Guitar this week. I brought in my favorite guitar for a setup, and Matt was a pleasure to work with from start to finish. He gave great attention to detail, communicated well the whole time, and turned the job around quickly. Most importantly, the work done was top notch. The issues were fixed, and my guitar looks and plays like new again - maybe even better! Thanks Matt and One Three Guitar - youve got yourself another faithful customer!!

Matt and Jason have done a phenomenal job setting up all of my guitars. I highly recommend them for any of your guitar needs.

I brought my guitar in for repairs of some frets. The work was outstanding. All my string vibrations are gone and the new clarity is wonderful. I think that my seven year old guitar has never sounded better, even when new. Matt and his team definitely cared about the results as if they owned the guitar. My thanks to One Three Guitar.

Great guys; great work at reasonable prices. Highly recommend them.

Virtual lessons for the win! Matt and One Three Guitar have been great to work with - very knowledgeable, efficient and helpful. Im very thankful they offer virtual lessons. Jason has been an awesome instructor, very professional, patient and explanatory. Ive taken lessons for different instruments over the years from different instructors, and Jasons one of the very best! Thanks to One Three Guitar!

Wonderful place. Assistance you can only receive from a local, community-driven store.Matt goes the extra mile every time to deliver top notch quality in both his products and service. Everything one could want in a music shop. From repair, to instruction, to instrumentation, One Three has it all.

Had a great experience here. Owner is super down to earth and friendly, and the work they do is great. Couldnt be happier with the repairs they made to my guitar (replacing the nut, set up, and stringing) – feels like its brand new! Happy with the price and turnaround time.Highly recommend, especially if you like to support local businesses.

When I decided to get back into playing guitar, I knew I needed to find a local shop to help me get comfortable in playing again. Whether it’s setting up or fine tuning my guitar, adding a stabilizer or helping me out with a gig bag, Matt and his staff at One Three Guitar has done all that and more. They have the knowledge, the time and respect for any instrument they are given, so I knew my guitar was in good hands. If I could give this place more stars I would. Thanks Matt for everything you have done. Good luck with the new shop (it’s coming together nicely). And you’ll definitely see me soon!

Great setup on a new guitar, fair prices, super communication & overall experience from Matt & team. Convenient location for their services (they sell strings, etc, too). Will definitely be back!

Great local business with knowledgeable and friendly staff. My son’s electric guitar broke and I had no clue what was wrong. They took my call on a Sunday and had the guitar back in 2 days. The price was less than the bigger store charged just to look at it. Only guitar shop I will go to from now on.

Great customer service, did an awesome job on my guitar. Will definitely be going back.

Fantastic music shop! Wonderful service! I’ve had half a dozen guitars worked on with excellent results. Highly recommend! Thank you!

I gave them what I considered a mission impossible job and they completely macked it!!! Totally satisfied with their work and will be trusting them with all of my tech needs concerning electric guitars. Good people!

Great set-ups of acoustic and electric guitars. Really first rate work. I had some fret and finish work performed on my Jazz bass. It is like a new instrument. My bass had the Fender fret board bump where tbe neck meets the body and some finish damage on the back of the neck. One Three dis a fantastic job planing the board, partial re-fret and a full fret dress, as well as repairing the back if the neck. First class work. Highly recommended.

Great customer service! I extremely happy with their work and plan to go there in the future for any other guitar repair, adjustments, etc. They are the REAL DEAL. Truly a breath or fresh air with serving and keeping the customer informed. They went above and beyond what I expected.

They did a wonderful job fixing a crack in my Martin, and when I discovered a new crack that was humidity-related they fixed it without additional charge. Wonderful customer support and an excellent job.

Best in the business. Super friendly. My axe sounds better than ever!

Great work, fair priced, friendly service and everything got done quickly! Very happy with all of the work that was done. My guitar feels and plays amazingly. Highly recommended over big box guitar shops. Support this local business and you won’t be disappointed!

One Three Guitar did some work on one of my Martin guitars, set it up for me, and it plays just fine. I have another one that is over do for some work, and One Three Guitar will get that one too. If your looking to have some work done, give them a call.

Amazing work, super friendly people and great prices. its great to have them here in Richmond!

I just got my guitar back from One Three Audio and couldn’t be happier. I am an absolute beginner after inheriting my late father’s guitar and needed some work to set it up best for me. Matt helped me to understand what was needed without making me feel intimidated. He replaced the strings, adjusted the neck, added a strap button and gave a good cleaning (which it desperately needed). All that and it was ready the next day and at a very reasonable price. The whole process was great and I have to believe this is THE best guitar shop in town. The guys are super nice and take extremely good care of the equipment. Don’t hesitate to take your stuff here!

I took a 60’s Fender Malibu acoustic guitar in for some seriously needed love. A refret, new saddles and complete setup made the thing play like a brand new guitar. Awesome.

They did a fantastic job on my setup. bought a guitar off the internet and immediately brought it to them. super friendly and helpful when diagnosing the issues i got myself into. Quick turn around and safe/healthy environment. Highly suggest One Three Guitars!

The best repair shop in Richmond. Professional, first-rate work, excellent communication and updates, wonderful people. You cannot go wrong here.

Did great work on my guitars, excellent communication, fairly priced, and done quickly! Highly recommend.

Quick turn-around, and very committed to making sure I was happy with a new bone nut on my Martin. Plays and sounds great again!

Great service and quality work. Matt was knowledgeable and patient enough to talk me through the setup and answered every question I had. I would highly recommend One Three Guitar to anyone who thats needs their guitar serviced. I will be a life long customer!

This is the place to go for help with your guitar.The prices are great and the service cannot be compared to the big box guitar stores

They replaced the output jack and the selector switch on my Tele. Quick, quality work and excellent customer service. Would recommend.

Matt was great. Incredibly patient and wanted to absolutely make sure I was satisfied before walking out the door. Told me that he guarantees all his work and to come back if there was anything I wasnt happy with. Definitely worth the 20 minute drive past several other music stores to take my gear there...

Brought in my Fender Jagur to have the action setup and have my electronics looked at. Matts a really friendly and cool dude. He communicated with me over the phone throughout the time my guitar was in the shop to ask questions about how I wanted things setup. Turn around time was quick and Im extremely happy with how much they cleaned up my guitar. Looks absolutely shiny and brand new! Action feels great and I couldnt be happier to have my guitar setup professionally!Cost was also insanely reasonable, better than what youd find at your big box stores like Guitar Center. If youre looking to get your guitar or bass worked on and wanna support a good local business, dont hesitate to hit these guys up!

Just a great place to have service your instruments, and look over their inventory of new instruments and accessories. They have done excellent work on all my guitars, and have sold some instruments for me. Highly recommend for fast friendly, and very competent service.

Needed to have my guitar restrung. Matt was so helpful, pleasant, and patient. I am delighted to find a resource for all of my guitar needs.

I am with everyone else who has reviewed One Three Guitar. What a wonderful place! I have been looking for a quality store where I can get work done on my guitars. They changed out a pickup for me and it was spot on. They took great care of my equipment and the turnaround time was less than a day.If any musician in Richmond is looking for guitar work, One Three is the place! I will definitely be back for more work.Great job guys!

Always a pleasure working with the guys at One Three. Excellent care and attention. Quick turnaround time! Thanks again guys.11/10 would shop again!

Excellent service. Am handicapped and Matt was kind enough to do curb side service. Highly recommend this place to anyone looking for guitars or getting yours serviced.

Clark & Matt are absolutely the best! If you need anything done to your guitar, they’re the guys to see. They recently restrung & raised the action just a bit on my Martin and their work is absolute perfection! I’ve personally seen an older guitar that Clark restored—fabulous job! If I could give them more than five stars I would!

I had a wonderful experience at One Three Audio. I brought in my beginner guitar just to have them check it out they did a great job fixing a few things that made it sound way better than before I brought it in. They were very professional, communicative, and honest and I wont hesitate bringing any of my guitars to them for service in the future. Really nice having someone so local and with such great experience!

Very professional service and friendly owner. They repaired a 70s import epiphone electric guitar, and they took a lot of time to get things functional, and had the discretion to know what not to change. Glad to see knowledge and craftsmanship applied to my instrument.

Excellent service. Excellent communication. And most importantly, excellent work. Would highly recommend.

Worked with Matt at One Three Audio, my first trip there. Hes a super nice guy. He did an awesome job, and it is clear that he loves music and his work. He takes the time to explain and wants you to be happy in the end. This will be my Richmond guitar shop from now on.

Matt has worked on 2 of my guitars- very professional and excellent work!Highly recommended

Every time I bring a guitar to these guys for repair, they meet and beat my expectations on everything except the price. Its always cheaper than what I expected. Now theyre selling guitars and amps, too! It feels awesome to support a local business

The customer service at One Three is excellent, the kind of place I will drive out of my way to do business with. Matt rewired a bass for me, did a great job and hell be getting more work from me. Plus they recycle their used strings!

Excellent all around.

These guys are great! Took them a brand new guitar before I played it and they set it up perfectly so I could start out on the right note! Great work!

Matt has done work on two of my guitars and five of my friends guitars and we keep coming back for more. He also made a specialized cable that I needed. Overall, One Three Guitar provides an excellent customer experience. I cant recommend them enough. Oh, and by the way, they also sell some really cool Hagstrom and Danelectro guitars. If you are a musician and feel strongly about quality, local service, this is the place to go.

Great local shop with nice people and fast turnaround times for repairs. Ill definitely be coming back.

Wonderful customer service and very knowledgeable in all things guitar repair, I highly recommend

Couldn’t find anyone else in town to help me with an odd project for a Jazzmaster. These guys helped me out and did it all before I had to go into the studio the following weekend. Amazing work and couldn’t have been nicer in walking me through what they did and how they did it. Will be going back there for more setups and guitar work. Would do ten stars if I could. Go see them for any setups or luthier work you need!

I have had an accident with the tremolo bar on my guitar and these guys worked their magic, i recommend this place to anyone. Stop by and check them out! Thanks Guys

I will only go here. Theyve taken care of three guitars of mine in six months. Had em in the closet, beat up and never played and took them to One Three and now the guitars sound amazing!Take instruments even just to get your guitar/bass setup because they will only take a day or two. 10 out of stars!

These guys do great work - keep my guitars in tip top shape!

I was heading to Sam Ash and Guitar Center in Richmond to find a semi-hollow electric guitar - like an Epiphone ES-335 or 339, but my wife suggested we try some other places too and we ended up at One Three Guitar after talking with Matt on the phone. He was very welcoming and informative, and extremely nice. He didnt have Epiphones - he had Hagstroms. I played them and fell in love a blue Super Viking. I did go to the other places to check out the Epiphones but the pretty Hagstrom and Matt won me over so I went back bought that blue beauty and brought it home. Its wonderful and so is this shop.

Brought my guitar back to life. Great service!

The guys got both of my les pauls to hold tuning. Im a happy camper.

Had these guys set up my acoustic guitar and they did a great job. Would totally recommend them!

Professional and personal staff that goes out of their way to listen with the best work in town.

UPDATE - I brought my Franken-tar in. A half destroyed les paul. After they nailed it on the refret, i bought Fralin pickups to replace the after market job someone did putting in EMGs. Lets just say it was complicated as emgs are metric & have a much smaller spindle on the pots. The holes were doweled & redrilled so the doweling had to be removed and the pots replaced.... my poor beatup les paul is now a stunning instrument. Thank you for all of your work. You did a phenomenal job!!! This thing SINGS!!!!!brought 2 guitars to Matt & Clarke. A strat for a fralin p/u install with blender pot & a les paul project guitar. Strat is awsome sounding. These guys know their stuff. My les paul needed a full refret, new nut & neck adjustment. The luthier they work with did an amazing job. The frets are perfect & the updates about the work being done while it was being worked on kept me in the loop. I will be bringing it back when i figure out what pickups im going to put in it. Super cool guys to just sit & chat with & both are really talented players

Great shop, great service, happy customer.

These guys know their guitars. They solved my nagging electrical problem quickly and for a very reasonable price. Ill be using them as my go-to from now on.

I brought a 2016 American Fender Stratocaster Deluxe to One Three Audio to be loaded with Joe Barden dual rail pickups, Mojotone blender pot kit, and an Emerson custom ground shield. One Three Audio did an outstanding job installing the shield, full pot kit and fixing some wiring on the pickups for me. They do excellent wiring and cable work! Also do great setups. Highly recommend!!

Top flight service, quality, communications. Thanks!

Great guitar service

Awesome shop! I have only been playing for 6 months and needed one of my first setups. Matt and the team at One Three had my guitar sounding great and they let me try it out to make sure everything was all set. I will definitely be visiting One Three again!