I’ve always had good experiences with AutoZone but my latest one deserves a review.I was having some issues with my car starting up slow and someone suggested I come here and get my battery tested. So I went yesterday and I was helped by Travis. He checked my battery and alternator and long story short, figured out my battery was bad. He helped me pick out a new battery and installed it for me right there at no cost (other than the battery cost itself). He was so helpful and explained everything very well. I was very thankful for his help and that it was something as simple as a battery. Now my car runs smooth again. And my new battery came with a great warranty! Thanks again Travis!

Great Customer Service With Friendly Employees Ready To Help You With Your Needs 👍

Been a customer of theirs for years. I get the best deals around town here. Sometimes it’s kinda hard getting specialty parts, but they just upped their distribution capabilities, so things should get better.

The store manager Jose Garcia checked out my purchases, he was awesome! I dont know why people would complain. I asked a bunch of questions. Told him what was wrong and he got everything I needed. Some parts had store warranty so I can return to autozone which makes it easy. Some dont have in store warranty. Get what I can take though. Other employees working seemed to be in great moods despite this heat. Thank you all for being so helpful with all of my questions

The gentleman whom Id dealt with wasnt the most pleasant... I was mainly coming here to get my oil changed, and unfortunately hed claimed that they dont change oil, but, I was told that they did do Oil Changes... I even clearly saw one of the other employees helping another Client with their car!!!! Id rate it lower than this, but, it wont let you comment otherwise. Im going to find REAL Professionals who I know will do a better job than here.

We were on our way to Bishop, Ca from Ontario,Ca when we stopped In Ridgecrest For fuel. Our 2005 Honda Pilot just quit running after we filled up. We were near an Auto Zone Auto Parts. Chris behind the counter was incredibly helpful. He came to our car and checked the electrical and determined in was more than likely the Alternator. Chris could get an a new Alternator the next morning but trying to find a repair shop than could squeeze us to replace the Alternator would almost impossible on short notice.Chris ending up calling a private mechanic friend of his and the cane to our location checked the car the he drove to the Parts store picked the Alternator came back to the car and replaced the Alternator in the parking lot.Incredible luck and thanks to Chris an Auto Zone we were back on the road.Thanks Chris,Customer from Bishop, Ca.C. Hamilton

I was an OReillys customer but thanks to the outstanding customer service that Heather & Kylie consistently deliver on every visit to the Commercial Desk Im an AZ customer now.

Theyre pretty helpful here. Unfortunately that can sometimes lead to long wait times while theyre assisting others. So for someone like myself, that just wants to buy the part and fix it myself, it can be a little inconvenient. But I like that theyre willing to help those that need it.

Thank you Jose for your help find I,g the right parts for my car your awesome.

Very dissapointed with this store and the Manager Jose Garcia. I purchased a premium car cover with finest uv protection from this store last year for my 63 TBird. The Cover is a ProElite Gold size 5, and was the more expensive one they had in stock. The box stated a 10 year warranty against defects in material. Needless to say, the cover started disintegrating on the top surfaces of the car after less than a year. I saved the receipt and box end with the warranty description that states: To have this warranty honored, please return your cover to the place of purchase. I tried to do that today, but the manager said they would not honor the warranty despite the product statement. Autozone should not sell products that they wont stand behind. Manager Jose Garcia was un-sympathetic and could have cared less that he was going to lose a local customer for life. I like Autozone, but the local Ridgecrest Store needs to remember that customers like me helped to keep their doors open.

Polite and helpful staff.

Have a quality products. Nice store.

I would give my experience it is AutoZone five stars because the manager Mr. gentry was very polite. He had top-notch customer service very knowledgeable and allowed us to purchase a battery three minutes after eight when they were trying to close so we can get out of town. The only reason why I’m giving it four stars is because one of the other employees I believe his name is Niall was rude and kind of a crybaby he complained because he was getting off three minutes later than what he normally would have like he really had something more important to do. He really should not be working With customers and he could learn a lot from Mr. gentry

Great morning service, manager assist. 👍🏾

Easy to shop both in store & online. Staff is knowledgeable as well as helpful.

Friendly and fast services we was in and out under 10 minutes

Great had what I needed later at nite when others were closed

Big clean store. Out of the 2 items i needed tho

The staff at AutoZone is very polite and knowledgeable and are always willing to take that extra time to explain things and even help you fix things unlike some of the other Auto parts businesses in Ridgecrest

Liked it better when it was a blockbuster

Vey unprofessional. Cant keep records right of who bought what. I DONT RECCOMEND.

Nice place. Nice and knowledgeable people.

Very helpful staff, answered All my questions with confidence. Even advised me on a repair & made a sale to boot. Good job guys!!

Very poor service refused to help. Didn’t want to give me my warranties product argued and lied to my face but when asked questions on phone they had seemed to of known exactly what I was talking about. Refused to lend me tools to do it myself and talked down to me (female) then yelled at my partner (male) treated unfairly felt discriminated. Never go to this autozone they think they know more then they actually do.

Came into get parts for my car and Heather was amazing. She was so enthusiastic and willing to help me find exactly what I needed. Im so thankful she was there. She was super friendly and provided superb customer service.

Good service here.

Always a pleasure.

Good service... fast and courteous!

This is the store I usually go to, to get parts for my cars. I do like that there is assistance available when needed. But sometimes there is too much unrelated conversation that goes on between employees that shouldnt be happening while customers are in the store.

Always good...

They are very helpful

Very helpful and friendly service!

At first the manager was giving me a hard time for bringing back a battery that was not needed.After he said a few choice words to me because I am a women..I finally got my money back .. heres a thought .. maybe this lady knows more about cars then u ever be will...dont be disrespectful just because its a woman customer and u will get better ratings..u might be a big man on the outside..but not even close to being a real man..Mr.Rude

Arrogant .and rude .wasted our time .didnt help .all we need is our battery so we can go to all import and get it set .careful there sexist and racest .even them Ethan has same type of car .they refused to do it for me .even tho out of his own mouth they said it be easy ..just dont wanna do it

Place is okay. Most of the staff is friendly and knows what they are talking about.

Every time Ive needed help personnel has accommodated above and beyond what I would have considered job limits. Polite, some more knowledged than others, but all very willing to help if possible and see that u r a pleased returning customer. Thanx Guys of Ridgecrest AZ. U have no idea how many Xs u saved the day.

Always quick friendly service, these guys know their stuff and even if you dont will get you what you need!

Always helpful, genuine and extremely knowledgeable. Debbie, the manager always has a smile and greets everyone, as do her co-workers and they dont make you feel rushed. Keep up the great work!!

Excellent customer service. Everyone at the store was polite and friendly; professional and knowledgeable. They tested my battery and replaced it for free. The install was done quickly.

Awesome people

This is my Go to place for auto parts! Most of the time they have what I want at a reasonable price. Occasionally, they dont have access to the part I want. When that happens, they recommend possible alternatives.

Great service, good prices.. help available, human as well as tool rentals to make jobs easy.. got $20 off with every $200 spent.. more gift cards with special purchases...

Extremely quick..got the exact thing I was after.. friendly service!

Good service and Helpful!

Good for parts staff doesnt know anything so bebprepared

Very helpful and fair in pricing

Good. My car was having trouble and got battery and alternator checked for free. Found out voltage regulator is faulty. I need new alternator

Helpful but also a lot higher priced than other autozones. Staff did what they could to help as best as they could with my situation.

Great customer service employees are great very helpful and will get you great discounts and sign you up for a rewards card for free. Recommended for all

Love the tool rentals here. Lots of money saved by coming here for specialized stuff!

They are always good

Usually have what I need. As a company, I feel like they treat their employees well.

Good customer service. I will go here for parts and diagnostics.

If you need it theyve got it if not theyll get it go there a lot I recommended

Very rude employee to all customers. Cant rember his name. He does not need to be in working with the public. He yelled at a customer and told customer he didnt have time to assist him. Not impressed.

Great, customer service and if not in the store always available on special order.

Ended up not buying items from this store due to the horrible service.

Ordered parts next day there

They had the part when others didnt, open till 8pm New Years Eve. Great service!

Got the parts I needed for my friends car

Im a women that just likes auto parts store

Employees are helpful and very friendly would recommend them anytime

Had the parts we needed at a reasonable price.

Lazy

Best auto part place in ridgecrest

Nice place they have everything .

Friendly and helpful. Small location

They need staff that are a little more knowledgeable

Excellent Service,shopping for parts as we need it!

No clue what there doing. Get people that know parts

Very helpful and honored a warranty item with no hassle

The newly remodeled store is easy to navigate. Service Id decent but can feel understaffed during peak hours.

Very helpful staff.

Great place for car parts in a rush

Good service

Great speedy service thanks guys

Good help from staff

There ok 👌 thay try to get the job right

Great service; friendly representatives. Thank you.

Got what I needed.

Helpful and professional.

They have what I needed everytime. And answered every question that I had

All ways great advice

Didnt have what Im looking for so I had to order it thats why three stars.

Always have Ben helpful!

Had my radiator hose.

Nothing extraordinary about this location. Most of the time theres plenty of staff help, but sometimes youre left standing around with no one to check you out with your purchase.

Knowledgeable team members, and courteous service

Good quality tools and accessories

Great service and friendly

Great staff, very helpful.

Just like any other franchise AutoZone they have everything you would want auto parts store.

Always helpful

THERE GREAT!

We go there all the time

My go-to place for car parts. I visit so often, they know me by name!

I buy all my parts there.

Awesome employees!

Fast friendly service

I love this place