Went in for an oil change and a recall. After 3 hours they came up to me and asked me if I wanted to change the cabin air filter to the tune of $482. They claim rats got into the filter and made a nest. I asked him if they cleaned it out and they said no. I also ask them if there is leaves in the air filter would they leave them and as well. She seemed dumbfounded. Avoid this dealer if possible.

They were able to fit me in for an oil change and that went ok. Charging me $82 for a engine air filter and an in-cab air filter isn’t. Little steep IMO, but oh 🐳… I’ll just do it myself next time. And the unemployed sales staff sitting out on the break table in front of the building kinda gives off a bad impression… take ur breaks elsewhere amigos 🤠

Brought my car in for a 40 point inspection. They did a pretty thourough job taking a look at everything and providing me with a comprehensive report. Much appreciated.

Very quick service .. nice staff .. I normally go for oil change there .. I have a Honda Civic .. I used synthetic lube oil .. paying $64.20 .. their service includes oil change,,oil n filter checking,,multipoint vehicle inspection. Resetting maintenance or change oil light. Adjusting tire pressure. While vehicle is in service they offer their own cab service to drop you off and pick you up. If you want wait n seat there they have a waiting section also with magazines.

The salesman was friendly and no issues. When needed help years later they were great.

18 miles outside of Ridgecrest our 2014 Ford Focus ST started blowing steam and losing power. While waiting for the car to cool down we called a few shops in town but none would be able to see us that day.After refilling the radiator with water with help from a friendly passerby we limped into town around 4:30pm.On a recommendation from our motel, we rolled over to Ridgecrest Toyota.Bobby (service manager) and Richard (technician) took the car in and diagnosed the issue as a blown water pump.Left the car overnight and they repaired it the next morning. Picked up the car just after 12:00pm and hit the road to Death Valley.Cant thank them enough!They saved the day and our vacation.Thanks again guys!Dave.

Shuttle was suppose to pick me up after my oil change but they never showed up. They also didnt call me to let me know they wouldnt be picking me up. When I called about then not arriving they told me the driver was busy and he would send him as soon as he was free. 3 hrs later my husband came home from work and drove me in to pick up our Toyota. There were several people sitting around the office when I picked up my vehicle. They also tryed to charge me $50 over the price quoted on the website when I made the reservation. Luckily they did adjust the price to what I was quoted but this entire experience has me very upset.

We were there to buy a new car and less then 2 hours later we had one.easy and trouble free

Went from new car to certified used car. Jesse did not have one though, sighCarol🤔

Fairly new to Ridgecrest and since we found ourselves looking for a car we had few choices either but from a private party or a lot or a trusted dealer. After investigating our options our choice was very easy.Rick and the rest of the sales team made us feel at ease during the whole process. Not once did we ever feel pressured.We felt we got a fair trade in deal and a great used car in return.You can spend your valuable time running around town looking for a deal or simply going to the best, Ridgecrest Toyota and be treated right.

Very happy! Jesus was the best! Very helpful and professional. Everyone was polite and did their best to get us into a vehicle that suited our needs. Thank you Toyota of Ridgecrest!

Great as always.

Great Toyota dealership. Havent left a car dealership in a LONG time with a feeling that I wasnt screwed over. Pete and Rick did an amazing job of making shure we were well taken care of. I would recommend anyone I know to stop in. Youll leave happy. Thanks Ridgecrest Toyota!

Good service in the parts department.

I had forgotten my mask and when one of the staff members saw me outside they came and brought me a mask so that I could go inside and sit where it was cool while they repaired the car.

Poor customer service, they sold me a car that had been in an accident. They didnt inform me about it nor show me the carfax. They are very shady people. I will never go back for any reason. The staff also were not wearing any masks.

Excellent Experience! Jesus was probably the nicest sales rep I have ever met. He help me efficiently and was able to answer all my questions. Although I wasn’t able to get a car here.... wouldn’t have been able to make the payments and other bills altogether. Pete the manger is awesome. He calls to set up times with you personally to help you get the best deals. Unfortunately due to work I wasn’t able to sit down with him. But it’s nice to have a manger reach out to you as well :) definitely great vibe from everyone who works here. Great Local place to get cars! And will be getting my next one here if they will have me :) thanks guys for everything you did for me!

After testing 4 vehicles we purchased a 2020 Tundra Limited. The entire staff at Toyota were very helpful and created our best vehicle purchase experience to date. Looking for a vehicle go see Rick Anderson at Toyota of Ridgecrest.

I met some very friendly professionals here when I was looking for a vehicle. Customer service was quick unlike other dealerships Ive been to. Thank you, Rick! You were and still an outstanding salesman. 👍🏼😊

Awesome service!

We have purchased three Toyotas from Toyota of Ridgecrest and have had a positive experience with each vehicle! The salesmen/women were very professional and helpful in getting us the exact vehicles we wanted within our budget! We also have all of our vehicles serviced at Toyota of Ridgecrest and the service staff is very courteous and go out of their way to answer any questions I may have. Had our SUV serviced there this month and was very satisfied and was also happy to know that they offer shuttle service to take me back home/pick me up. Loved that! So thankful we have a hometown Toyota dealer that provides excellent customer service!!

Just had a great Experience buying a car today at Toyota of Ridgecrest, Gino Baker made this it so stress free and he was so helpful in every way,he knows his stuff! Also Pete and Bruce are great! I highly recommend Toyota of Ridgecrest

I have bought over 15 cars in 30 years and I have been to dealerships all across Texas and Florida .. This is one of the best dealership around. I bought my car in less then 2 hours and had the best service. Thank you Ryan for your help, great sales person and honest ! Thank you Bruce for getting me a great loan at a great rate! Very pleased and I will buy all my cars from Toyota Ridgecrest!!

The service department is the best I’ve ever been to. I usually schedule my appointments the same day. Super friendly staff and always looking for ways to help their customers. Why can’t more dealer service centers be like them? Will go back until the wheels fall off the car!

Service Dept is great. Sales staff needs to follow up with costumers. There loss bought form another dealership.

We purchased a Camry from Toyota of Ridgecrest back in 2009 and it was so easy that we went back to them first. Without going anywhere else, we purchased a 2015 Avalon. Again, it was an effortless exchange. We are extremely happy with the deal and the service department was very attentive with the Camry and we know it will be the same with the Avalon. Looking forward to many more years dealing with Toyota!

The person I spoke to here are a lot more respectful to a car guy’s(like me) knowledge when compared with the ford dealer down the street. They are also not at all pushy, again, like the ford dealer. The prices are overall good for a small town.

Fantastic sales staff. Our salesman Ryan Sanford helped us out a lot, by contacting us about our new Prius all the way through our purchase process to walking us out the door and explaining the finer points of the vehicle and its operation. The service staff is always there for us and every customer at Toyota of Ridgecrest. Cant figure out why anybody would buy out of town with customer service like what our local Toyota dealer provides!

Bad experience

Johnny on the spot salesman. Well-maintained dealership and Service Center in one location. Service center has a nice little Lobby to wait in.

Purchased a $63,000 Lifted Toyota Tundra from this place. A year later I get a flat tire and the key to take off the tire was not in the vehicle. 4 of us looked in the truck for hours before the tow truck guy had to call another tow company to get the truck craned onto a flatbed. I go to the Toyota Dealer in Miami since this is where I live now and they say they cannot take the tire off. I go to 2 other tireshops and they say they will not take if off because of liability concerns and that I should reach out to the dealer I purchased the truck from (this place). Toyota of Ridgecrest took over a week to get back to me while my truck is sitting in a tow yard. They say are you sure its not in there? did you check behind the seat?. I am pretty sure I would check behind the seat before having to spend $400 to get my truck craned onto a flatbed. They are so sure that it was in the truck and asked me if i looked here, or there, or over there. Im a customer and I dont have they key, thats all that needed to be said. Their General Manager gets on the phone and also does nothing to help me. You know what I ended up doing? I looked at the rim and called the company and they overnighted me a $7 spline key. Why couldnt Toyota of Ridgecrest figure this out? I know why.... because once you are out of the door, they could care less about you. This place sucks, Ridgecrest doesnt have much but I would say its worth it to bring your business to Lancaster, not this place. I have communicated this issue up to Toyota as well as the BBB. This issue has costed me $1100 in service and storage because of a $7 part and a dealerships poor customer service.

The service department here is PHENOMENAL. They do amazing work at a very reasonable rate. They are so great at what they do, I live closer to the Toyota service department in LANCASTER and I still go here.

Super service for out-of-state customer break-down on 395. They got us in really fast, diagnosed and fixed the problem in less than 2 hours and got us back on the road even though they were booked solid and busy as anything. I felt like the charges were fairer than I would have gotten in my home town. These guys are the bomb.

Awesome service but need to hire more female sales reps. They seam to be better at it than the men of this dealership

Prices are way to steep for my pocket. Nice people. The price they were asking for an oil change was just not right. Wont be getting anything done there.

Very helpful staff and great service department!! Definitely will continue to return to Toyota of Ridgecrest.

Great service department. I planning to go out of town for the weekend but noticed that the engine light popped Friday morning on my way to work. Called and talked to Earl. Their schedule was full but he was able to squeeze me in for an oil change!

They need a night drop

Matt Reeves spent weeks getting the car that we wanted and called every day giving me updates thanks for all the help

Great experience....no pressure...I knew what I wanted and Chris Boyle was just awesome!

I called to make an appointment and had to leave a message and then they called me back in a couple hours. He answered all my questions and I was very happy with the interaction.

Had a great experience when I brought my Toyota in to have the 20k service! Very friendly staff and they provided quality service in a timely manner.

Avoid this dealer at all costs. They will sell you a new vehicle with a signed contract and everything, give you a few days to get used to your nice new car, then call you up and tell you they have to raise your APR significantly, in such a way that theres nothing you can do about it. Zero stars.

Once they fix with oem parts its warranted.i like warrantys lol

DO NOT BUY A VEHICLE FROM HERE!! I recently purchased a 2012 Chevy Silverado. After two months of driving it normally, not aggressively, and never above the speed limit (got a ticket in my old car, not risking that again), I have so far had to replace the tires, replaced the oil pressure sensor, and am now stuck an hour and a half away with a broken down truck. Save yourself the heartache and go elsewhere

The friendly staff . Fred is very kind and giving to the community. The service department always professional and friendly as well. The price was very good on my Rav4. My next vehicle purchase will definitely be from Ridgecrest Toyota.

I want to commend the business office at Toyota of ridgecrest! They are always cheerful and willing to help with any questions and go above and beyond to help their customers out!

Joanne Scott didnt want to help me tried to get me to go away said she would have a salesman call me without taking my info very rude if working for me that would get her fired I am a business owner that profits over 10 k a month big mistake Joanne will never come back there hope your bosses give you pat on the back for costing them a 30k plus sale

I just recently purchased a 2016 toyota highlander from toyota of Ridgecrest and had a great experience. I love my new car! My salesperson Evan and the finance guy Bruce did a great job!

Their service department is the worst I have ever dealt with. We have taken our vehicles out of town to be serviced for the last five years due to bad service. We decided to give them another chance to redeem themselves just to replace a part due to an airbag recall. I made the appointment last week and specified the car and recall. We took it in yesterday and after having it a couple hours, they said they didnt have the part. It was ordered and would be there today. We took it back in today. After two hours, we called them and they said there was another problem with getting the part.....it would be here tomorrow. We picked it up. We will get it done out of town and will never take another one of our vehicles there again, nor buy a vehicle from them ever again!!!

Great service! The entire staff was knowledgeable, friendly, and a pleasure! I highly recommend Toyota of Ridgecrest! :)

Joanne is my go-to person for honest pricing and product knowledge.

Great customer service with knowledgeable staff, had my Toyota serviced and it runs great. I would recommend this dealership to anyone interested in purchasing a car.

Had a great experience with the service department. Very knowledgeable, very helpful staff.

I took my truck to the Ridgecrest service for an oil change and to get a quote for the throttle position sensor. I declined the TPS because it was too expensive. This is not the bad part.A week later my truck was making a horrilbe nosie and I popped the hood and the air filter box was wide open and the intake assembly was still DISMANTLED! This is still not the bad part.When I called the dealership to address the issue, the service and sales manager were completely dimissive of the problem and potentially damaging future implications of running in the desert sands for weeks with no air filter. They were rude and already trying to shift the balme to me the customer. This is the bad part... This dealership does not care for the well being of their customers...

Expensive. But worth it.

Excellent customer service, best shop rates in the Southern California districts!

I was very pleased, I give them a five star.

Great experience! Very fast and easy to purchase my vehicle!

I was told it was a wk and a half to get an oil change, they need more techs if thats the case.

Good service and friendly people

Was thinking about buying a car here. Emails sent to dealership were never answered (one was answered but not with information regarding my questions). So to me that is horrible service. Bought a new car in Valencia. All car dealerships in this town suck. Small inventory, overpriced, bad service.

Nice folks good service

Service is fast but the waiting area isnt the best. I wish they had a carwash for when your car is finished being worked on. They have a smaller car sells area but for they size of the city it works.

Always professional and nice to their clients

Everyone was very polite and helpful. Answered all my questions.

A very nice experience

They have excellent customer service and it was an enjoyable experience!

Good place to take your vehicle in for service under warranty. Just be kind and as usual in life, you will likely be reciprocated the gesture.

Me and my wife have purchased two vehicles from Toyota of Ridgecrest they gave me great deals and will beat any price. And has taken care of my vehicles since I have purchased them

Thank you to the friendly staff for making my experience with Toyota of Ridgecrest a pleasurable visit. I look forward to doing business with you in the future.

Very nice, get the job done right, fast and courtesy

Dont go there

The service is great, I highly recommend

Very nice salesman and no pressure

Very Smart and helpful People work here

Good service

Parts department employees are the best in the business

Melissa is the best! Love Toyota of Ridgecrest :)

Excellent service.

Friendly service, always there to help me

Great sales and service, very satisfied!

Went with my brother, he brought a new Car 💯

Honest dependable

Poor service. If there was another reputable dealer in town they would be out of business.

Good service.

Great selection