Great store, great staff, great selection and they never disappoint when I go in with something specific. Meaning...the selection is on point. 😂😂😂 When I need something immediately and dont want to wait for Amazon I ONLY go to Best Buy. They ALWAYS have what Im looking for. I have NEVER gone in there without leaving with what I went in there to buy. KEEP UP THE GOOD WORK, Best Buy!!!

Great customer service! I was in and out quickly with exactly what my small business needed; a noise canceling headset to take calls and use during zoom meetings.

Gentleman very helpful and knowledgeable. Looking at TVs. Mine is really old. Nothing wrong with it, just want one put on wall. Very pleased with the service.

I just bought a frigerator from Best Buy I took a month and 13 days to get it I had it delivered they bring it in and set it in place in the cardboard Box I will not be by no more major appliances from Best Buy .

I must say, I have been in many different Best Buys and this one was by far the best. There were friendly employees to help us find what we needed and they were knowledgeable enough to explain the product to us. Honestly the entire experience was wonderful.

Just wanted to give a shout out to Randy for doing a outstanding job with helping my 85 year old mother with unlocking her iPhone and getting her all set up. I do not leave near her and not being able to get in her phone was very over whelming to her and Randy has the patience of the best service anyone could of provided. Please make sure Randy knows how much he is appreciated. I’m a Vp for a retail business abs if I did business there I would do my best to recruit him. Cheers to Randy.

Positive experience. Friendly staff that provided helpful information about purchase items.

Worst customer service I have every experienced. Waited at the appliances area trying to work out where I can just pick up the washer and dryer I ordered in august instead of delivery. (First washer dryer set was put on back order, informed 3 days before delivery. Was put on hold then hung up on the phone call side) ( returned the first set through the store and purchased different ones, informed the day of the delivery they did not have a tech available, and the next available appointment wouldn’t be for 2 more weeks)I went in the store tonight and I waited at the appliance desk for over an hour. They had 2 employees working with one customer, at one point there was a total of 4 employees. Not one employee greeted me to inform me I needed to go to customer service for my transaction. Was told I needed to wait in the customer service line after waiting for over an hour. I ended up returning the order. I’m very disappointed with many parts of my ordeal. I hope that the customer service improves.

Nice store. Staff is helpful, large selection, clean place. Used their online order and store pickup service several times, which cuts down a lot on time spent in the store and at checkout. They often price match online retailers.

Very helpful associates. They answered all the questions my mom had. Its a pretty pricy place, but the quality of their electronics are great. If you have the extra cash and want a good TV or sound system take a trip there!

Did you know they have produce? Its better than the produce at Kroger! The only issue I have is all the iles look the same.

This Best Buy is on point! Since the pandemic began I have used Curbside service with any purchase that offers it. This store is efficient and quick to bring out products after checking in. Awesome service!

DO NOT USE BEST BUYS ONLINE RETAIL! I’d love to tell everyone not to use Best Buy at all but please avoid their online. I wish I had read all these comments before I lost $1,000 to Best Buy’s internal theft. They will sell you items they don’t have and tell you they can’t refund your money and the only option you are left with is to call your bank and dispute the charges. Best Buy is committing fraud and I doubt it will be long before they are bankrupt.

I came here last week in desperate need of a new phone because I was on vacation and I couldnt get back home without it being that all my information was on my phone. After searching various best buys and Verizon stores for the Samsung galaxy s21 this location had it in stock. Zoe was so lovely and helped me every step of the way and even helped me upgrade with my carrier company. The service was top notch and everyone was so polite and nice, I definitely recommend.

The customer service was outstanding. The sale associates were cheerful, kind, helpful and knowledgeable. Very good prices.

Dont bother doing online pick-up. Just go inside and get it. Thing said 3 minute wait. After 8 minutes of waiting (on my lunch break) I went inside. I was greeted by two guys up front at LP, who were talking to each other, and walked over to pick-up. Then one of those guys walked over to the pick-up counter to help me. So basically, from my perspective, this guy was supposed to he handling the pick-ups but was wasting time socializing with the LP rep. Again, just go inside.

Friendly sales reps. No waiting and got what we wanted

The Geek Squad was fantastic. They helped me with an issue with my mobile device that neither the service provider (Metro PCS) nor the manufacturer (LG) could help me with.I tried to pay for the service and they would not let me pay indicating that there was no charge. They wouldnt even accept a tip. I know they spent at least 45 minutes to an hour solving my issue.

Very informative on what you were going to buy very friendly but you will pay for what you want meaning its going to be a little more expensive than you expect

I always have positive experiences at this best buy. Everyone is friendly, knowledgeable and someone is always asking if you need help.

Great workers had electronic questions got them all answered bought only what we needed win all around

If you want the best deals on the latest tech. Go here... To Best Buy in roanoke located near valley view

I purchased a new phone online, no hassles at all! The store is even better!

Installation team member was great in car audio. Great experience. Quality workmanship.

The stars are for the staff. The company itself is just another corporate that over charges its product while underpaying and bankrupting their staff. Too bad because their great people who have always been very helpful to me.

GREAT customer service. Kind and patient staff. I didn’t feel pressured to buy and I feel I made the best and informed buy 😉

I ordered and paid for my item on Best Buy’s website. And I chose to pick up my item. It was fast, simple and easy. When I picked up the item I was In and out of the store within 5 minutes. Thanks Best Buy

Needed a way to connect my analog VCR to my digital tv. Best Buy had exactly what I needed.

Great selection of laptop computers and knowledgeable representatives to assist without undue pressure!

I enjoy the variety of technology they have. Store is clean and staff are friendly.Musix4me.org

Had all the up-to-date and newest electronics. Basically the only place to go if you want something now and want to see it before you buy it.

I came in looking for a specific tripod and everyone was super helpful. The girl at the front pointed us in the right direction and there were two more people to help us when we got to the right section. They had a hard time finding it, but we were out within 10 minutes Thanks so much guys!!

Well maintained minus graffiti. Watch out for bees nest in bridge archway...spotted two nests very active.

Pretty big Best Buy in comparison to mine back home. Nothing overtly wrong with this location, they just didnt have enough variety to have exactly what I needed. They did however have a good ammount of product displays which is always appreciated. Makes it worth the trip just to get hands on with potential future tech purchases.

The first guy I saw at the front (greeting) was a big help! I was stressing that it was gonna be a big ordeal to exchange something that I bought online, but he took care of me quickly and without any hassel and I appreciate that! Thank you so much!!

I love this best buy great prices. awesome place to go very big inside.

Salespeople very helpful, got what I looking for, even on sale! Antenna works great

Hello, to whom it my concern. I recently visited the Roanoke Virginia Best Buy store to inquire on a transaction that was showing up on my Best Buy Credit Card Statement which was showing it was purchased at the Roanoke Best Buy store location. I spoke with Courtney Bernardo (she is the Assistant Store Manager). Avoid working with her at all cost!! She is the rudest, most unkind person that I have ever attempted to work with at any Best Buy. The Assistant Store Manager will belittle you, make you feel stupid and never give you any answer upfront on what the concern you present. When trying to work with Courtney, she spoke over me and then blames me for speaking over her, when I addressed this she threatened to have me removed from the store. I work in customer service and am willing to give a lot of grace when it comes to customer service. But my experience with Courtney was inexcusable. She was pushy, argumentative and overall could not care less about my concern. This Assistant Store Manager threatened to have me escorted out of the store again for simply asking for the store manager or another manager to check and ensure that what she was sharing was right. I will never shop at The Roanoke Store ever gain and I advise against shopping at this store too until Courtney is removed from their management team. The General Store Manager just quit, if he had to work with Courtney on a daily basis, I do not Blame him, on that reason alone. I visited the store the next day and spoke with a general associate (Bobby) who was able to explain to me what was taking place and where the transaction came from. Even though my concern was addressed and resolved by a follow up visit to the store, my experience with the Assistant Store manager was shocking and completely and utterly destroyed my relationship with the Roanoke VA location. I have been a longtime loyal customer to this store and have spent well over $10,000 at this store alone over the past few years and have friends/family who have spent well over $30,000 at this one location over 1year. I am contacting corporate and the district manager to discuss the issue further and ensure proper disciplinary action is taken to ensure Courtney knows that has to treat every customer the way she wants to be treated and not like a waste of time that she does it even want to try and resolve the issue for and will have you escorted out of the store for simplest of request. Not happy Best Buy, not happy.

The staff is very friendly and helpful, cell services is amazing, Jeremy the GM is amazing, You can tell he is a great manager because the staff reflects it.

The customer service is amazing absolutely amazing they really help me out I would recommend this place 🙃🙃

Love best buys but they were limited stock on quite a few items . Understandably due to whats happening in the world.

Geek squad was on point, as always. Every associate was incredibly helpful and the ones who didnt have advanced knowledge found me the help I needed! Overall exactly what I needed

If you need anything OTHER than car audio they are the place to go to. Back a couple years to 5 years ago I would have have this store a 5 star rating because you could get just about everything(appliance,computer,car stereo, home theater system, cell phones as well service for them, and best of all you had an awesome team that worked for the GEEK SQUAD) but since just about every car stereo system company or store that was in the area went out of business because of here lately the coronavirus everything has gone to on line. Hope youve enjoyed my review GOD BLESS!

The store is nice and clean with eye catching displays. The staff was polite, professional, and promptly helped me find what I needed. Kudos to the staff and management.

Did not find what we needed among small devices, but were there enough minutes to observe 5 or 6 employees only feet away, ignoring us and chatting the whole time, except 1 or 2 who were helping a customer. Generously giving 2 stars, only because previous experiences there were not like that.

I mean... its a Best Buy. Most are at the Circuit City circa 2004 stage of their life and usefulness. Every single one has this weird, uncomfortable lighting. Accessories like cables and other peripherals are usually hard to find. I dont believe anyone actually wants to be there and how can you blame them. In the end, I suppose if you want to take advantage of the big box price and availability as well as X months of interest free financing with a Best Buy credit card then do your thing. Also, this location closes at 7, kinda early in my opinion but what does that really matter, right?

Nice place. Clean and employees are friendly. A bit expensive and they cut their movies section down to almost none.

Workers are amazing at what they do and are very friendly!

I ordered and picked up a new tv today...curbside. They were very nice young men and was pleased with the service....they were timely, professional and friendly! Thank you guys....and hopefully the tv will be just as great.

Floor people never let me down, the staff knows what theyre doing !!

Got great help with my device.

Its good for any electronic devices and its fairly priced

The staff was very helpful. They answered all my questions. Will go back there.

Had to hunt down a store associate, but once we got one to help everything went by smoothly

Thomas helped me find exactly what I needed in a TV and walked me thru the whole process to get it delivered & to be wall mounted!!!👍

Can yall repaint your lots with lines? It looks like a landfill with cars, parked in every direction and leading to arguments between customers who don’t properly parkAppearance is everything and your parking lot is horribleWorse than the flea market parking lot

Just what I asked for and much more,the burger and fries were outstanding as well as service,im an old,old customer,of back in the day,lol.🦅

Standard Best Buy ... theyre all laid out pretty much the same way and all sell pretty much the same stuff.

My fiancé and I bought an appliance here and it died after only a few months. Jeremy the manager was outstanding! I was truly blown away with the level of customer service he provided. He went above and beyond and handled everything so professionally. Zero hassles ; instead it was let me get that taken care of for you. It is because of employees like Jeremy that we will continue to be very loyal Best Buy Customers . Thank you Jeremy, your hard work and positive disposition made all the difference to us.

Greeted at the door with a big smile. When I needed help, a floor associate was easily found. The store was clean and welcoming.

Scammers. This particular Best Buy will try to sell you the memorial bridge here in Roanoke VA.

Customer service was slow. When they finally arrived we were informed that several of the products we were interested in were not available because they were discontinued, but they were still on display.

Best Buy is great it is where I bought my Arlo 2 Security Cameras.

Didnt have what we needed (computers (on back order due to chip shortages)) and they were quite helpful in pointing us in the right direction to get what we could.

Nice well sotcked store. Friendly knowledgeable staff. Good service. Good prices.

Sales person was very good about item I was looking for.Very pleased.

Had everything I wanted ! Nice salesperson !

They did not have blank media for sale. I know its old but not that old. Had to go to Walmart.

Greeter at the door was helpful and ultimately who got someone to assist me with my purchase. Went in to buy a samsung tablet, had to wait 15 minutes and make 2 requests to get one out of the case. Then I asked if they had a cover and keyboard for it and was told that they were out because people dont really buy samsung stuff because they dont like it....probably not the best thing to say to a customer there to buy one. Lot of empty shelves, most staff are third party vendors who can only help with their products. Unless you need it today, Id wait the extra day for prime shipping and hit up amazon.

Staff was extremely helpful with our computer purchase.

Great place, been a member for years. Not bad prices good people

Always find what Im looking for

They try their best to help.

Went to get a thumb drive. Great staff to help and we were in and out fast.

Stock gets more limiting every day. Staff usually nice and helpful

I recently purchased an open box product, which has a label stating that there are No Missing Accessories, only to open the sealed box to discover a missing users manual, and most importantly, the power cord which is essential.I have tried calling the store at their Valley View location only to get a message saying that the store is not taking incoming calls. So, now Im forced to have to go into the stores customer service desk. A huge inconvenience, due to the fact that I live half an hour away.Pretty ridiculous.

Customer was good and the associate gave me a few tips on questions, after the repair.

If I could leave zero stars that would be my rating! You can never get anyone to answer the phone! I have called every day this week at different times of the day and after waiting at least 20 minutes no one ever answered the phone! Then they do not have any of their products online at the store! And when you try to have it shipped it says no shipping option within 250 miles of this location! They are trash! And as a company you should at least have people to answer the damn phone goodness!!

Great service and assortment of products.

My favorite place to shop. Excellent!

Every electronic you can think of. Helpful staff.

The staff so helpful and so knowledgeable.

Good TV, my Westinghouse Roku works well. Dakotah T. from Best Buy in Roanoke VA assisted me in looking for a TV that was inexpensive and works well. I asked Dakotah if he would assist me in comparing this TV with the others they had on the floor. He found me a TV that met my needs. The assistance that I received while in the store was great and in this regard I give Dakotah and the store 5 stars for their excellent customer service.Now in regards to setting up the TV I have to give it 3 stars. The set up brochure nor was the Best Buy website thorough enough in explaining the set up steps to connect my TV to my cable. Even the Best Buy tech support person said (after spending over an hour waiting to speak to a Best Buy representative) that the instructions “were underwhelming”. I eventually got the TV connected to my cable. So again in regards to the store customer service and the tech support I give 5 stars, but in regards to the set up instructions in the brochure and Best Buy’s website instructions I give this 3 stars. Overall I give this whole experience 4 stars Roy Guerrant-Roanoke VA

Great...will for sure go again

If I could leave zero stars I would. The people working here know nothing about technology or how to properly assist a customer. Went into store for a simple adapter and all they said was this isn’t a normal adapter you need to go elsewhere. Didn’t even look or be any bit of help to me and this was my SECOND time coming to the store after I had to return the other WRONG adapter and bring in my laptop and cable to show them what I meant! What a waste of time that was!!

Always the place to find what youre looking for especially if youre a technical person or not.

I have been a customer for 25 years in 3 different states. The Roanoke location for the most part has been a great place to shop. I recently had an experience there that I have to share in hopes that it helps someone understand how little this location cares about their customers.I purchased a new Samsung S21 5G phone in February. They altered my Verizon account ( took me off of paperless billing and automatic payments) which resulted in my bill increasing over $150.00 per month. I have no idea how they were able to accomplish this but the fact remains that they did. I returned there to inquire about how this happened and how to fix it and was met with denial. I had my bill in hand, and was again met with denial and a lack of a solution. The manager, MATTHEW CALDWELL was nice at first but became very pompous and refused fault. I had to contact Verizon Wireless to reverse the changes made to my account.The phone started acting weird a few weeks after the purchase, needing to be restarted several times a day, losing Bluetooth connections, randomly shutting off, and so on. Finally while using the phone for a call, the phone became very hot, the battery had gone from 80+ % to 15% charge in a matter of minutes. I returned to Roanoke Best Buy to explain the problems, again at first they were nice but since I didnt purchase the GEEK SQUAD warranty they told me I had to deal directly with Samsung.I have serious medical conditions that require me to have reliable communications at ALL times. I explained this and was treated with a complete, and utter we dont care attitude. The Manager again was MATTHEW CALDWELL refused to provide me with a business card or even the use of a pen to write down his name, or the phone # for Samsung customer service.I went to the Verizon Wireless store around the corner (where I did NOT purchase the phone) and was provided a solution where I would receive a new phone at no cost in two days and a prepaid return envelope to return the defective phone. Problem solvedMatthew Caldwell is NOT management material. He does not care about customers or have a clue how to treat the people who provide him with an income.I destroyed my Best Buy card in front of him and vowed to never return again.Over the last 25 years I have purchased dozens of computers, cameras, appliances, games, and movies. NO MORE, Best Buy has lost a loyal customer due to the actions, and inactions of MATTHEW CALDWELL.

Sat there for 45 minutes waiting on someone to show me the three speakers they had in stock

Due to the COVID-19 restrictions, I had to use the curbside pick up service. It was very easy and my item was delivered to my car in just a few minutes. The employees that I have interacted with at this location have always been friendly and helpful. This is a nice place to shop.

Geek squad fixed my daughters phone in 30 min or less.

Price and help were all awesome!

We bought a tablet and the person helping us was very helpful.

They werent very eager to help

Received help from an employee to find a cable I needed. He was nice and they had what I needed.

When I need electronics fast this is the go to place, the staff are most the time friendly and helpful.

If youve ever been to a Best Buy, this is a Best Buy. The greeter told me he would inform the car stereo department I was coming and I never saw a single person in that area.

Worst customer service ever. Waited for over 45 mins to get help with a car audio sale and was completely ignored. The associate helped other people who had not been there for two mins instead of seeing was there first. And when he got finished with them he still didnt come to help me he walked to other side of the store to help other people. Its OK though theyre loss was getting to buy an entire car audio system.

Good product choice. Specifications listed on line, faor price. Have always been treated well as a customer.

Ordered curbside for a new printer. Everything was great

Theyre always awesome at this store.