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Appliance Outlet
3101 Ordway Dr NW, Roanoke, VA 24017, United States
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Appliance Outlet

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B.
Review №1

Shopped with my mom for a new refrigerator, and a new washer for myself. The salesman was very low pressure, and knew basic info about each, but needed to look up some of our inquiries. Both purchases were delivered when stated and professionally installed and tested. The refrigerator needed a return visit to balance the freezer door, and this was done in a timely manner following the request for service call. Overall, pricing was very competitive, and sales and delivery/repair staff were friendly and efficient. I have purchased other appliances from this retailer, and have been very pleased. They dont have a tremendous inventory, but can get in most anything. They delivery and remove old appliance if you like.

Pa
Review №2

Best prices for a Speed Queen dryer. Free delivery and take away which was better than a dealer 6 miles away. Great people to work with. Speedy delivery and set-up. Highly recommend.

Tr
Review №3

Very nice upright freezer for an excellent price. The lady that I dealt with there was excellent also. She sold me the freezer and delivered and set it up within two hours of purchase. Highly recommend them!!! They dont have a huge selection per se, but a little bit of all price ranges.

Ro
Review №4

Judy was amazing and went above and beyond and we have a nice refrigerator. The delivery driver was great too.

Pi
Review №5

Friendly service. We wanted to purchase a non throw away washer and dryer. They had the Classic Speed Queen in stock! No more front loaders for us.

C
Review №6

Wonderful people to work with! Outstanding prices, quick delivery, excellent communication. Highly recommend!!

La
Review №7

Wife an I went in looking for a new range. Shown new as well as used options. Owner was very nice and even looked up availability for us. We arent in a big hurry and we didnt feel pressured at all into making a decision.

Gi
Review №8

The gentleman I talked to was extremely knowledgeable about the washing machine I wanted. Delivery was within 2 days. I plan on buying all my appliances there.

Ma
Review №9

We ordered and picked up a microwave. Easy and done.

Ta
Review №10

Between my residence and business I have purchased 3 sets of appliances over the past year. Appliance Outlets staff AND installers were more knowledgeable and interested in serving the customer than the big box stores. Next time I will start with Appliance Outlet.

Br
Review №11

Good customer service at purchase. Had the upright freezer I needed. Nobody has em right now, so it was great to find one!

Je
Review №12

Kevin was very helpful and helped us find exactly what we needed! Thank you!

Ji
Review №13

We have purchased appliances from this dealer several times, honest pricing, good delivery.Google had the wrong phone number check their actual website

Da
Review №14

Great 0lace to buy your appliances. We got a great deal on a used fridge which runs perfectly.

An
Review №15

My refrigerator went out while I was on a business trip. The staff here was extremely helpful and understanding in helping my wife pick out a new refrigerator and deliver it quickly. The staff (and apparently even the owner) went out of their way to help us out of a very awkward situation. They will definitely get my business again. Thank you!

De
Review №16

Good products helpful staff. Very knowledgeable.

Te
Review №17

I saw a washer I wanted at big box store. It was on sale and they had more coming, they were out of what I wanted. Went on Appliance Warehouse website. Saw the same washer there, called them, they had it in stock. Got a good deal with them. Now I know where to by appliances with great customer service.

Ca
Review №18

Polite and informative

Sh
Review №19

Great price on appliances. I got a great deal on a refrigerator.

Ti
Review №20

I had a refrigerator delivered upstairs in an apartment which was a challenge that this company overcame. I appreciate them going above and beyond for me.

Re
Review №21

Our oven went out while cooking dinner one nigh, so we were in need of a new one quick. It was my first time ever buying a appliance myself. I walked in and the lady greeted me, I told her i was looking for a used oven and she took me to the back and showed me the used ovens. I wanted a black one and they only had two black ones on the back row, it was not much room. I picked one of them out and told her my husband would pick it up later that evening when he got off work. I payed for it and left. That evening my husband came home with the oven and said I picked one out that did not have a bottom drawer. Which it was kinda hard to get a good look since it was such a tight space. He said that they would order a drawer and deliver it to us. I waited about a week and hadnt heard anything so I called them back. The man said he wasnt sure if they got it but he would check and call me back. I waited a few more days and called back. He said that they had received the drawer but had to paint it but they would deliver it the next day and he made sure he had the correct address. They did not deliver it or call, but I waited a few more days thinking maybe something happened and they got busy, I called them back. I heard him ask a lady in the background about it. She said yeah we have it its been here for a while. So he got my address again and said they would deliver it that day. They did deliver it finally. The oven has worked good other than we found out the broiler element is broke in two.

Tr
Review №22

I like the speed queen washer and dryer the one thing I miss is being able to see my clothes wash I wish they had a see thru top so I can see my clothes wash. also I wish the water will run in the washing machine when the top is open that way I could put my detergent in while the water is running in the washing machine the dryer is excellent I love all the the features that the dryer has. For the price of the washing machine I feel you should be able to put your detergent while the water is running in the washing machine other than that its a great washer

Ti
Review №23

Id like to give 2.5 stars but I cannot and I cannot justify going to three. The selection and prices are decent, the customer service in the store was just okay, but the real problem for me was with the delivery.The two guys showed up but “did not have” a water line long enough to hook up the for the ice maker. Those are pretty standard so they just must have not had one at all. They said they would be back that same day or the next day, but they never returned or called. I called two days later to inquire about it (left a message) and did not get a return call from that message.So go there to save a buck but you’ll not get any kind of customer service. Beware!

Pa
Review №24

Everyone was very helpful.

Ju
Review №25

Lots of choices, no high pressure to buy. Sales people make suggestion based on needs and budget. They will also store your appliances for free which is great if remodeling.

Al
Review №26

Nice store and friendly people. Good selection of new and used appliances.

Ro
Review №27

Very helpful and customer oriented.Would recommend tall my friends

Do
Review №28

I purchased a washing machine a month ago and the machine was not what I wanted. They could not have been more understanding and courteous. I choose another washer, they gave me full credit, delivered my new washer and picked up the first washer. Thanks Steve and the salesman for being so understanding. Yes I recommend Appliance Outlet.

Tr
Review №29

Service was friendly and helpful. Im extremely pleased and highly recommend them.

ma
Review №30

Absolute best place to buy your appliances have been using them for 35 years

Ja
Review №31

Great and friendly service

Se
Review №32

Way too expensive for new and used appliances. Delivery was also a week away and expensive.

Ly
Review №33

They have a good selection and can order most anything but I have been disappointed a few times with their customer service. I walked in with a list in hand 2 weeks ago, ready to purchase my suite of appliances. There was one woman on the floor, attending to other customers, and three people in the glass enclosed office. I stood there for 15 minutes (they saw me there) as the office folks talked and laughed. No one bothered to offer assistance or even to acknowledge my presence. I left and purchased my $8000 worth of appliances elsewhere.

Ra
Review №34

Great place and Steve was very helpful. They didn’t have what I needed but got it in and delivered it the next week free

Ch
Review №35

I purchased a dryer from here about 2 years ago. Super cheap and its still doing its job! Thanks!

Th
Review №36

Excellent service. Steve shipped me a $3000 appliance 862 miles cross country. Arrived sealed and showed no transportation damage. Highly recommend this seller! Will not hesitate to use them again when I find something else I need.

Bi
Review №37

Excellent service. Polite salesmen. Great choice. Would recommend this appliance service to everyone. 5 stars!

co
Review №38

Prices are too high for new and used appliances. Delivery takes a week and is also too expensive.

Mi
Review №39

Helpful folks. Delivered product on the day and time scheduled. Amazing product (Speed Queen washer) so far. Excellent!

Pa
Review №40

Great service! I had purchased something from them 27 years ago, so it had been awhile. Just a good place to do business.

Jo
Review №41

Very good they pointed out where I should go to get the filter I needed.

Ca
Review №42

Best price

PR
Review №43

They are nice and straight forward with no fluff.

JJ
Review №44

Good product selection. Reasonable prices. Great knowledgeable customer service!

Te
Review №45

Best deals in town in appliances. Friendly and honest. Having been buying my appliances there for years

Le
Review №46

Great place to purchase brand new appliances as well as used. They can also order. Washers, Dryers, Refrigerators, Stoves are a few examples of what is sold. Really nice staff. They deliver.

Jo
Review №47

Bought wash machine. Went out 1 St year but when repair was coming to repair while under warranty it started working. He said dont worry about it. As soon as warranty ran out allittle past one(1) year it went out again. This time out of warranty and was told by repair man it would cost as much to fix it then it cost brand new just over one(1) ago and repair part only has 60 day warranty. They sell junk here. Dont buy anything here.

Ma
Review №48

At least one year warranty. Free delivery installation and removal of old appliance. Great service and knowledgeable staff.

Ro
Review №49

We bought a washer, dryer and a kitchen range. Then our dishwasher went out and we went back and bought a dishwasher. Friendly people. Reasonable prices.

Bu
Review №50

Great customer service

Ed
Review №51

Purchased for my wife a Speed Queen clothes washing machine my wife is hard to please she is absolutely beside herself AKA a static over this new machine shes been fussy about machines in the past this one shes very well pleased served by a knowledgeable friendly staff we will return

La
Review №52

Very friendly good deals on used appliances

Sh
Review №53

Went looking for a washer. Salesman pointed out the cheapest ones. Then when I said I wanted a samsung or lg brand. He told me i would have to go to lowes or home depot. I was standing in front of a samsung washer! I was shocked. I have had good interactions in the past but this was disappointing. I took his advice and went to home depot.

Sa
Review №54

Great place to by kitchen appliances, good prices, helpful staff.

je
Review №55

Call yesterday to get a price quote on a freezer spoke with a lady took my number told me she would call me right back it is the end of the business day on the second day and I still have not heard a word from them so I will be taking my business elsewhere

Ke
Review №56

Good service reasonable

Ja
Review №57

Great people and delivery service

Mu
Review №58

Good sales service..

Jo
Review №59

Good helpful people. Old fashioned service!

My
Review №60

Very crowed delivery area.

Ot
Review №61

Great folks, great service.

Ra
Review №62

I love the service none of the other appliance stores can beat it!

Mi
Review №63

Very helpful ! Got a great deal.

Le
Review №64

They are worth checking out.

Sa
Review №65

Exspensive, no one ever waited on us they advertise use appliances but had none

Sa
Review №66

Had to call em back twice hoodvent rattled and fridge door crooked and light went out they fixed it all free of charge but as soon as a year passes hoodvent rattling again dishwasher hose blew off were it wasnt tight and destroyed drywall and a part blew off top dishwasher so only bottom works now

Cl
Review №67

Prices are good but never seem to have item Im looking for. Open late is a pain.

Be
Review №68

These are the best people to get appliances from

Ki
Review №69

Support local business!! I have been dealing with Steve and staff for years! They supplied the applicance for a a kitchen renovation. They are friendly, priced right and very knowledgeable. I often found the big box stores just dont know appliance like Applicance Outlet does. Would recommend them without hesitation!!

Mi
Review №70

Nice helpful workers.

Al
Review №71

Had to ask for help.

Ja
Review №72

Never been but expectations are high

Ro
Review №73

Owner is very nice

Je
Review №74

Great costumer service

Jo
Review №75

Very friendly staff will get you what you need

Co
Review №76

It couldnt have been easier to sell our washer and dryer to them, and they picked it up for free.

Cy
Review №77

Very helpful

Ri
Review №78

Friendly store

Pa
Review №79

Over priced

Information
17 Photos
79 Comments
4.2 Rating
  • Address:3101 Ordway Dr NW, Roanoke, VA 24017, United States
  • Site:http://applianceo.com/
  • Phone:+1 540-563-1700
Categories
  • Appliance store
  • Home goods store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:Closed
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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