Tons of great electronics, and knowledgeable customer service. If youre looking for help or understanding of the new technology that is upon us, the geek squad will be more than willing to accommodate any tech concerns. One of my favorite stores, without a doubt. Keep up the good work Best Buy. You are greatly appreciated.

Always well stocked, competitive prices, and knowledgeable staff. The only reason I took one star away is because there doesnt appear to be enough staff and I had to wait a significant amount of time to get my question answered. Other than that, no complaints.

Order a new phone here. Felt like the staff in the phone area didnt want to assist much. When I order my phone nothing was told about having to schedule an appointment with geek squid just to get stuff transferred to the new phone . Was told when ordering they could do it when it arrives, but when the phone arrived for pick up was told otherwise. Staff said it would take too long for them to do in store and should of scheduled instead. Asked for help to active in store as well but was told oh its super easy you can do it at home, just plug in the new Sim and it will shut off your old sim. Came home and tried and Sim did not work..... had to go into att and they said the Sim provided wasnt properly scanned or activated at all. Had to get a new Sim from att and it worked.

Scheduling service was easy. Unfortunately getting it done is not - four days since I took my desktop in and still not done. They’ve provided no updates or any other information. Calling is useless because calls go to a national “service” center and they only have access to the same tracking info online that I do. I will never again take anything to Geek Squad for repairs.

Its fine. A good place to go if you can actually find what you want in person instead of shipping it.

Short line and employees are willing to help from start to finish.

Bought a phone, but had some issues setting it up. Luke was extremely helpful in getting that done. Expert level customer service.

I only go here to look at what might be available online. There are excellent kids here who really know their stuff and equipment. These kids deserve respect.

I was looking for a certain type of computer anf the staff member that helped me did a nice job explaining everything and did not try to sell me anything I didnt need.

Good service, fast, got what I wanted got out.

Great experience. Ammar helped me and got the information that I was looking for. Thank you Ammar. Your assistance was greatly appreciated.

I like this Best buy a lot! It was clean and well organized with friendly staff to help you. I also like that it had a recycling center for any wires or electronics.

Great staff and found a game I didnt even know was coming out

Return policy sucks tv cracked 😑 screen i never opened it u can c see a puncerd hole matched were cracked 😢 the say no tv had b upside down i say factory they say no were u there no do u inspect tv as the come in no i guess 😢 Im out Hello Walmart f o best buy

Best Buy always carries the latest gadgets and technology. The employees at this store are extremely helpful and knowledgeable about all the items they carry. Every time I visit I am always offered a helpful hand and directed to anything I need or maybe thinking about buying. This store is an A+ in my book if I’m not buying items online.

Waited a month for radio and speakers installed was late because an accident hit on a electric pole could not make it on time tried to call but it went to a automatically phone machine drove 40 miles to get there and was told instead of calling me they call someone else to make my appointment but they did return my money in full. So a customer can wait 30 days but best buy cant call or wait over 15 minutes company policy. I want shop at the Rochester area again

Best Buy has a decent selection of wireless headphones,, as well as cell phone products.

Best Buy used to be this store where you went to be wowed by things that you couldnt find elsewhere.I went in to look at phones and half the ones I looked at were dummy display models. If I just want the specs, Ill shop online. If I go in it is because I want to try the product and I dont get that if it isnt a working version.

I have ways loved shopping at eletronic stores.. something about seeing all the brand new technology surrounding me is just amazing. Best buy is awesome for that. I have never been let down while entering their store. They always have something I end up buying!

Theyve all but stopped carrying Blu-rays. Product selection has been greatly reduced. This store is a shadow of what it once was. I used to love this store but now going inside makes me depressed.

I was able to get in and out within 15 minutes, with exactly what I needed. Not bad at all.

Relaxed associates. Depending on what time you shop, of course, they are happy to spend time with you.

I spend a lot of money at this store and every single time I need even a little assistance the employee literally rolls eyes at me. Don’t work in customer service if you don’t want to deal with customers and oh Josiah don’t get so put out when I have a price match you don’t own Best Buy it’s not your money so chill out

Brian did an amazing job setting my phone up. He was super helpful and answered all of my questions. Awesome job

Best Buy us always great. Their staff is always knowledgeable about the products.

Good enough,but I went there to buy a new iPhone and they said you have to have contract and we dont have unlocked unfortunately 😔

I bought a computer there. The person who helped me was in training but the trainer was not there to help. Luckily I knew what I wanted. And the guy doing the training needs to handle his BO. Not very professional in my opinion.

Customer service is definitely improving. The selection of media is absolutely terrible. Less than 100 different movie titles. No game systems in store. Less than half the stock of video games filling the shelves. Maybe 15 different CD titles with a total of 25 CDs. Most any media wanted needs to be ordered from the web page and then get charged for shipping if it if below X dollar amount.This is far from the Best Buy I grew up with. We want the old style of best buy back, not where we have to hope its in stock. When I goto the store to buy something I do not like being told that it could be bought from their website.

This BestBuy is well kept, has a good overall selection of products. Friendly sales associates willing to go above and beyond to help.

Went in for a cell phone case and screen protector for my new phone. There were only 2 cases to chose from for model of phone I have. I was kinda bummed and spent a little more than I wanted to. The gentleman who helped me out was really nice and gave me info on going online a buying a case that way but I didnt want to wait.

Fabulous service, well stocked on item I was in search of. Rochester store rocks!!!

Prices are too high...they use to be better

They take a bit to return items... it took my mom and I 25 min. to return one simple item. but in all its quite great! Id say they are well ontop of things.

I did a hassle free return. Helpful staffmade for a painless process.

Not the same as back in the day...store seems limited on options. Have had no problem getting items picked up from the parking lot, better than going in. But seeing 300 more options online that arent available to pick up today sucks. Why make us wait.

After going to several other locations recently, Ive realized that our store is pretty good. Still dont have some things in stock and keep offering to order it, but the staff was helpful and the store was pretty clean.

Great customer service could not ask for better

Got some help from The Geek Squad. They were patient with all my questions. I like doing business at Best Buy.

Decent electronics ceneter.they match price .

Great service every time I go there. Got all my appliances and they were great getting it set up during COVID-19. Super professional

Easy shopping, friendly knowledgeable staff. Found what was needed easily. Associates answered all my millions of questions and helped me look at several (a lot) other options without getting attitude. Shopping here was a very pleasant surprise, especially after the grief received from other places I shopped at earlier in the day!

Best Buy always have something you will want ! Me being the music lover, finding vinyl that I like !! Every time I go in there !!

To lazy to help a person find something. Oh just order it on line.

Ive always liked Best Buy.

No one around to help with questions. Had to track someone down who had to go get someone.

Excellent experience! Went to the Apple center and was helped by two gentlemen, Scott Atkinson and Muhammed (last name unknown). Both listened to my questions and concerns and stayed with me during the entire buying process to ensure I got exactly what I need. Very knowledgeable and professional. Give these two a promotion or a raise, they both deserve it!

Great selection, but usually busy and it is difficult to get help right away. The employees are very friendly and know their stuff (or will find someone who does) but seem to be in constant short supply.

Dashing young man named Ilias helped be pick out a microwave, such a cutie.

Number one store in Rochester to get your good Electronics name brand

Its best buy its exactly what you expect it too be.

Best Buy has always been a go-to place for music and electronics. The curbside driving has been an appreciated adaptation. Thank you for keeping us all safe and letting us support you.

Got a 70 inch tv with the good black Friday deals. Definitely to big for my tv stand.

Quit putting all your products for online purchases only... A lot of people dont like shopping online I would rather pick up in store to have something to do instead of sit on my phone

Great customer service!

If not for the credit card that I have with Best Buy I would not have purchased the dishwasher that I ended up buying from them. The shopping experience was underwhelming in every way possible. The Best buy sales representative had little knowledge of the dishwashers and a great deal of difficulty even looking up the details on their website. A second sales representative stepped in and provided a bit more useful help, but it was pretty poor service overall. As I already said, I did end up purchasing a whirlpool dishwasher because it was an open box item and the price was excellent for the tiny bit of damage it had. The fun doesnt end there though, the delivery was scheduled for a Wednesday, and the day and evening came and went without even a phone call from Best buy with no delivery. so, I tried calling them the next day and spent 30 minutes on hold before giving up on the phone call. I then drove to the store and found very little activity, which was odd because with no one answering the phone I assumed the store would be crazy busy, but it wasnt. No idea why they were unable to answer the phone. I finally found a representative who explained to me that the third party delivery service that Best buy has outsourced their deliveries to had a truck breakdown the day of the delivery. I suppose a truck breaking down is a valid excuse and I could have lived with that happily if they had called, but they did not. The delivery has been rescheduled, and trust me I will not be holding my breath that day for the delivery. I wish I could say I was surprised that they did not offer me some sort of compensation for the inconvenience, but I know that businesses dont do that kind of thing anymore. its really unfortunate, because there was a time when a retail business would have recognized their error and offered something to the inconvenienced customer. Oh for the good old days! This entire experience was really bad overall!!

Service was great. Went to have a device repaired. Was told we have to make an appointment but they would fit us in! Service guys were very friendly and helpful! Highly recommend !

Great service, appliance delivery and installation was absolutely fabulous the last time we purchased!

Needed a router. Helpful and knowledgeable staff.

Great experience the young man that helped us was awesome and vary kind!

Always a great experience! Jennifer has the best well run Best Buy store! Thanks BB staff!

Absolutely trash place an electronics store that never has any electronics in stock and cannot tell you when they will be receiving them.

They had a good selection of electronics. Very friendly staff and they have awesome products.

Not real happy with this service visit. The communication is poor and when I called to get updates I did not feel comfortable with the skill or knowledge of the technician working on my sons gaming PC. I will update this post when the service/repair is complete.

Not bad. A little expensive. Amazon is cheaper.

Nice offers and staff go above and beyond

Amir in computers patiently listened to my needs, expertly problem solved through my search for the right products (educating me along the way), and ultimately worked with me toward a creative solution.

They refused to sell me an expensive computer because I wasnt wearing a mask, even though I have a medical card stating I cant wear a mask. Probably will never shop there again. Left feeling very negative about this company

Great experience, lots of bestbuy employees near front of store

Excellent customer service!! In person store help cant be beat

Good selection and great service

In and out, efficient and friendly service.

The door guys helped me find what I was looking for.. I and out in 5 minutes!

On January 28th me and wife ordered a new fridge, dishwasher, oven, and microwave. However 2 days til my scheduled delivery of April 3rd I get a call that I need to reschedule.....we have already been waiting more than 2 months. Completely unacceptable and when we called bestbuy we were met with terrible customer service and when asking for a supervisor we were told it could be more than a day, and we Called the local number. I am a bestbuy elite plus member for the past few years and have shopped here for all my needs. Now this will be the last time after this I will have to start shopping somewhere else because of the lack luster customer.

Nice place to shop they always seem to have what I need

I went there today with a broken iPhone 11 - wouldn’t read any SIM cards - and Odong was very polite and understanding. He took a few minutes out of his day to try to fix my issue instead of having me make an appointment for next week. He was able to fix my issue on the spot and sent me home with no trouble! Unfortunately the same issue occurred and I’ll have to return my phone under Apple’s warranty, but, I wanted to highlight what a great employee he was to us today. You just don’t find people that helpful as often anymore!

Always really great service. Today i asked for the location of a specific piece of audio tech from one of the guys up front, by the time i got to where they directed me, another employee was already there with what i asked for. Rochester, MN.

The knowledge of the employees is always welcomed. The can answer any tech question you ask them. Highly recommend!

Nice people and great service! The staff is always very helpful. Their stock seems to be running low on popular items. Most likely due to the pandemic...

Great experience in best buy. Had what I needed and were very helpful

Had my mavic pro battery that I needed .

Today is Sunday. Employees literally standing around not helping anyone in mobile. I need to replace my phone, but was told i needed an appointment and the earliest was Tuesday or Thursday. I guess best buy would rather pay employees to do nothing than to help a customer in front of them.

Horrible. I tried to call the store for a warranty issue, I sat on hold for 35 min then 45, no one picked up. Then called customer service corporate I got disconnected, apparently they struggle with the hold button, which in total took 5 hrs of my time to tell me I had to call HP. They didnt even try to trouble shoot it, told me I needed a new printer. HP Gets on and less than a hour they solved the problem. I highly doubt I will buy from Best Buy again. Customer service is HORRIBLE. By the way, I didnt need a new printer and your tech guys could have solved this.

Manager would not honor a real price match. Had to call corporate, and they agreed that the manager was doing the most. The picture is for the manager. Got my price man... Other than that the employees are pretty cool.

Best Buy cashier allowed someone to use a credit card number without a physical card or ID for. $1279 purchase on my card and Best Buy has protection on their purchase where your financial institutions cannot charge them back on fraud cases (mine tried) . So I get to eat the $1279 because big corporation is going to fight to the end even though it was their negligence on their part and their cashier and purchase process!!! Shame on you Best Buy you make it easy for criminals and you take no responsibility for your own negligence.

Ordered an item online for same day pick up, good deal on the item on sale, promptly received an email confirmation it was ready to pick up. After work I ran into the store to pick it up and arrived at 6:10 pm only to find they have changed their hours of operation and closed at 6 pm. Knowing theyve been open much later in the past I double checked the emailed pick up confirmation to see if there was anything about the changed times on the notification. There isnt. It does say something about making sure they are open, which I could have checked by taking another step, but I guess I thought a cutting edge technology company would be able to put something like the store hours for where I ordered the product on the receipt. Doesnt seem very customer focused and it was disappointing for sure.

Employees very friendly and attentive. Store was lacking computer components (like most nowadays) but the store seemed kind of empty except for television and laptop areas.

Was good. They are a little short handed so had to wait a bit for service. But once we got a salesperson we had excellent service. Very knowledgeable.

I was happy to be greeted with a smile at the door. Then, when a staff member found me searching for something, he kindly guided me to what I needed. There was a good variety of merchandise to choose from. Finally, the cashier was friendly and fast.

Closes at 7pm?! Im from out of town and needed a laptop charger. Lost a sale because I figured theyd be open after dinner.

Very knowledgeable staff

We went in looking for a particular CD and the girl that was at the door seemed like she was rather new. Only 2 cds is all they carried, and, unfortunately, not the one we were looking for.

I also went to Best Buy to purchase a new phone and was told I had to reschedule for next week. The same 5 employees were circling the store with nothing to do. The man who told me seemed hesitant to tell me anything about the process. Overall bad experience and will be going to the carriers store instead.

Half the stadd are great, half are terrible.

Helpful and attentive staff♡

Great service from Shelly (Mike). He was very informative.

The sales person was awesome. During a appliance shortage they still had the unit i wanted when other stores (including Home Depot) told me 4-6 weeks.

Went to Rochester, MN store to purchase a set of Galaxy Buds+. Want busy at all, the greeter was very friendly and pointed me to the correct area to find my items. Was in and out within 10 minutes. Great visit.

Best products, I have been buying their products for last 6 years

Very helpful and knowledgeable staff.

Unfortunately I can usually find what I’m looking for cheaper on Amazon, but Best Buy is great in a pinch. The employees here are always super friendly and helpful. I’ve had to use the services of the Geek Squad a few times and they’ve always been happy to help me figure out whatever issue I’ve got going. This location has a decent selection of products and I can usually find exactly what I’m looking for. Like I said the prices are a little high but it can be worth it to have the in person help from their knowledgeable employees.