I was very happy with my experience at Bob Johnson Toyota- specifically working with Kevin F. throughout the whole process of buying my new (to me) used Mazda. Bob Johnson Toyota was the 3rd dealership that I went to. It should have been the first, no doubt.From the beginning, Kevin was super helpful, down-to-earth and friendly. He did not put ANY pressure on me, which I was nervous about as I went in by myself and I have never purchased a car before (Ive always leased). Kevin helped me understand the process and helped me get a much better deal than the other dealerships. He made me feel comfortable asking questions, never talked over me, never seemed sales-y, and never went on confusing tangents (like other salesman from other dealerships have done before). He was informative and personable.Not only did I feel confident and empowered leaving after my first visit, but Kevin was open and available via text and phone calls for days after as I worked through the details with my husband and him. I asked Kevin A LOT of questions and relied on him for A LOT of guidance in the process. He was great. I cannot speak highly enough of my experience. Sales people at Bob Johnson do not earn commission on sales, but Kevin certainly deserves something extra for his patience, expertise, customer service and ultimate sale of my new car!When I went to pick up my car, I worked with Jodi, who was also wonderful with helping me complete the paperwork and finalize the finances. Kevin also checked in with me during that time and made sure everything was good. I am very, very happy with my experience!

Best deal on Toyota Rav4. I ended up buying. Mark was most patient and helpful

I probably just completed the easiest vehicle transaction at Bob Johnson Toyota. Kevin Figueroa was an extremely professional sales rep. and provided full disclosure during our discussion of the numbers. In addition and more importantly, he took the initiative to get me the absolute best deal possible. There was no haggling at all. Kevin told me what he could do and we came to an agreement; however, much to my pleasant surprise, the numbers were even more in my favor when we reviewed the final paperwork! Therefore, I strongly recommend this dealership to anyone looking for a fair shake. Ask for Kevin and/or his manager Chris and they will take excellent care of you.

Great experience with Bob Johnson Toyota. Communication was straight and to the point, never felt pressured into something I didn’t want. I dealt mostly with Frank Gattellaro who was an absolute pleasure. I’m thrilled to be in my new Rav4 and would highly recommend this dealership to any new customers. Thank you again!!

The service was amazing!! Staff were friendly and very helpful. Thank you for service advisor Salah Shaibi.

Ive purchased Toyotas from multiple dealerships. This was my first experience at the Dorschel Toyota Dealership and it was excellent.My Salesperson Joe Roides was great to work with.They have a great inventory and had the exact model and color I wanted.The paperwork portion was very efficient.A great touch at the end of the sale, they send you tutorial videos for your vehicle.I highly recommend Dorschel Toyota!

I was extremely happy buying a new Tacoma through Bob Johnson Toyota. I worked with Frank and it was extremely easy to purchase the vehicle. Everything was all ready for me when I came in. I would highly recommend buying a Toyota from this place!

Trying to scam me on inspection services. I went in to get my air bag replaced due to a recall and I needed an inspection at then end of the month. They said I needed: 1. Battery service 2. Air filter replacement 3. Three bulbs. I declined these services and was going to take care of them at home. None of these problems needed to be addressed aside from some corrosion on the battery terminal, which I took care of in about 20 seconds. DONT GET SCAMMED!!

I just purchased a new car from Bob Johnson Toyota. I was assisted by a gentleman named Kevin Figueroa. Kevin was very knowledgeable about the vehicle I was looking at, quick to offer a thoughtful and articulate response to every question I asked. He pointed out several obscure features of the car which I appreciated, and elaborated on the vehicles underlying technologies in terms that were understandable. He was very thorough in walking me through all the payment options, and he worked with me to run several financing scenarios until we found one that I was comfortable with. I didn’t expect to buy a new car that had all the features I wanted during the covid pandemic, but thanks to Kevin I was able to.

Visit 1 (Jan. 4). Your Toyota needs a spare part.Visit 2 (Feb. 18). Oops, we ordered the wrong part.Second attempt in September....Incoming call (Sept. 29, 3:30 p.m., from Patrick C.): Your spare part is here.Visit 3 (Oct. 5) . We dont have the part.WHAT?Message on managers voicemail (Oct. 5) . No response.Email in response to survey (Oct. 6). No response.Incoming call, two weeks later: Your spare part is here.LOL. Not falling for that again. Youre not the only game in town.Edited to add dates that show companys reply is unresponsive. Also, no need for me to write or call again; company is at liberty to respond to email or voicemail cited above.

What an awesome experience purchasing a new Tundra TRD Pro- Frank Gattellaro I am personally calling you out for truly providing me with a Customer service experience I will never forget! Frank is the definition of what to expect in a sales Rep. in any industry when making a substantial purchase. Arriving at the Dealership I was met with smiles and courtesy, I would personally like to recognize Jody and all three Chris’s. Especially the two Chris’s in sales management! Jody introduced me to my new vehicle took time to go over every single detail, extremely appreciated and memorable. Chris and Chris… you know who you guys are…. I’m horrible with names so it was helpful when you only had to remember one but both were extremely helpful!!! Thank you Bob Johnson Toyota for setting the standard for customer service!!!

We had and excellent experience! Thank you Ahmad Gulzar for your advice, your positive thoughts, your experience and you knowledge !Thank you Bob Johnson to accommodate our needs. We will buy again from you. Regards, Oscar & Margaret,

Outstanding . Our experience with Doug was unbelievable. I started the process of buying a new 2020 Tacoma in February but due to the virus it took until now. However, we remained in contact with Doug throughout. In the end we bought a wonderful 2020 4x4 Tacoma at a price that was more than reasonable. No pressure, no nonsense I highly recommend Doug and Dorschel toyota.

Kyle is amazing. I spent all morning trying to find a new tire I was told there werent any anywhere by many. Kyle called around to other dealerships until he located my tire. He called Kyla and she confirmed they could change the tire. He then called Jeff and had him pull the tire so it was waiting for us when we got here. This all seems not a big deal except by the time this all happened it was noon on a holiday weekend.

Took my car here to get the auto locks fixed. They said it was the sunroof drain leaking on the components and that they would have to remove the headliner to get to it. This car was pristine before I took it to them. They then managed to ruin the headliner completely and told me that they had never had to remove it. This is all coming from the service writers Patric who lied to me and tried to charge me for it. Luckily enough I was able to speak with the mechanic that worked on it and he said they had removed the headliner and it did get damaged. I had to talk to upper management to get the headliner replaced for free because it was on them for ruining. All the way Patric at the service desk was trying to add charges to my bill and continued to lie about everything they had done to the car. Will never be coming back here for anything. Next time Ill have professionals handle my repairs who wont lie to me about what there doing.

We bought our first used car from here, we got it for a great deal. The sales consultant Kadir was awesome.It came with full tank of gas too!

Easy test drives.

Ive done business with other Toyota dealerships and they are so shady. But at Dorschel the experience was completely different, so easy, excellent relaxing experience if you can actually imagine that while getting a new car. Completely honest and my salesman Yehuda made it even better! Thank you Dorschel for being different and better than the rest! I will never go anywhere else again!

Was here for the collision shop the staff were extremely friendly and helpful.

I’ve purchased two vehicles from Dorschel Toyota now, and I’ll never go anywhere else. Everyone from the sales representatives to the service representatives have been awesome. For my recent purchase, I dealt with Yehuda and he did not disappoint. Prior to my arrival he had pulled up my information and done research into what vehicles I was interested in and had cars ready to show me. They’ve always been kind, patient and very accommodating. Thank you, Dorschel!

Great service BUT pricey

I just purchased a Highlander from Dorschel Toyota. The customer service from the first phone call with Rick Walton, to the thank you handshake with my salesman Bryon was A++ top notch.One thing they did not know until the sale was done is that I consult and provide reputation & reviews management services for businesses. So many businesses are hurting themselves! But the team at Dorchel are doing everything right when it comes to providing you with the best customer service. If you are looking for a brand they carry, look no further......I will definitely be returning to them with my next purchase.....they earned my loyalty!

Its very exciting to get the first car in my life! I dont have experience to buy a car. But Kursav Kadir is patient and friendly. He helps us for everything! And try to give us an appropriate price. When I wanna get a new car. Ill choose Bob Johnson again!

Down hill from Dorschel. Dont need to go to this store again so I wont. Went to get wiper blades for my Prius. Parts man wanted to know if my Prius was a hybrid. I said arent all of them? He said no, theyre not Really!?!NO masks on any staff!! Csshier told me she thought people should just get Covid so we can get past it, then offered that I should have a blessed day which sounded a lot more like a curse than good tidings.Who knew windshield wiper blasdes would be a risk to my health and political as well.

Ask for Yehuda if you can - hes the best, gave me great value on my trade in (best in Rochester) and got me set up with an amazing used car without ever pressuring me or making things difficult. Dorschel really is different than anywhere else I went, would recommend them to anyone.

Our sales person Kevin was friendly and extremely knowledgeable of all the Toyota vehicles. He helped me get a rate much lower than my bank, saving me enough money that my rust proofing was basically free . It was a smooth low pressure transaction. We look forward to doing business with them again !👍👍

Sadly, after purchasing a car with only 60k miles on it here - after only 10 months the car is completely unusable due to a significant transmission issue. You buy a $14,000 car and expect it to last for at least a couple years. Our car from here didn’t last 10 months without requiring a significant $3,000-4,000+ repair. Never will we ever buy a car or recommend anyone to go here. Not only did they sell us a completely faulty vehicle, they refuse to help out to mitigate the loss in any way.

Really horrible experience last time I was there (2 weeks ago) dropped off the van requesting the 30 thousand maintenance and front end noise ( bearing I can hear it ), the mecanic did an oil and filter change, then decided to change the air cabin filter and engine filter that I just changed ( I have receipts to show) because it’s more dangerous I guess than a bearing at the front end . He said he cants hear anything probably because he doesn’t have time to take it for a test drive. Do I got an oil change for $185, it’s ridiculous.

All I can say is: Wow! Absolutely fantastic Sales and Leasing Consultant, Joe R is amazing. So helpful with 1st car and a year later, a second car.No shopping around for 2nd car. Went directly back to Joe because he was so impressive with the 1st car. He was just as nice, knowledgeable, helpful as before and made the purchase so easyDorschel service department is very good. People are quite friendly and want to make sure your car is in top notch condition.Due to Covid ... recommend making an appointment.

Remember in the old days when you walked into the showroom, and a salesperson would greet you and answer your questions? Dorschel doesnt do that. You have to make arrangements with them to buy a vehicle; make an appointment. That was my experience today. I didnt want to get in line to talk with someone, so I left.

Jason helped me get a new Prius! Love it, great experience buying my last 2 cars at Dorschel. Process is so easy!

I.loved going to this store and my car sales.men kadir kursav was amazing. If it werent for him I dont think Id be a owner of a new 2021 Toyota camry and I love my car let me tell you this man kadir kursav was and continues to be amazing.

Best place to shop cars. Me and my family we will stick to this place. I am so happy with my new Toyota RAV4 XLE. So far so good. I am coming back in a few months for my daughter who will be heading college. Thank you Dorschel team.

#mattandmia. Great experience.

Repair on my jeep was great! The technician Tim M, was great at explaining to me what he did for the repair. Also Justin P and Joe S at service were very patient and willing to help. Thanks for all your help!

While sometimes the wait times for service can be long, The work they do is great and the waiting area is quite inviting. From experience they know what theyre doing with the cars they sell. Im a little shocked with how good my car turned out. Would definitely consider buying my next few cars here for years to come.

I had a very good purchasing experience for my RAV4 with Bryon T. He was very thorough when covering the options I had to choose from. This not the first time dealing with Dorschel, my wife currently has a RAV4 and had an Avalon which they serviced. We see ourselves returning to them when the time comes for another vehicle.

Having to make a purchase because of a bad accident that totaled my 2017 Camry, I called Dorschel to make an appointment to look for a replacement car. I was given one with Michel Wasserman, and so glad that she was assigned to me. She was very professional, knowledgeable, efficient and helpful that it took less than 1/2 hour to find the right car for me. This is my 4th car from Dorschel, but, even though Bob Johnson has purchased this dealership, if will not be my last. I will gladly meet with Michel in 3 or 4 years to buy my next car, and actually look forward to that.

My daughter took her 2018 Rav to dorschel Toyota on Saturday for an oil change, tire rotation and annual inspection. They claimed the vehicle wouldn’t pass inspection unless the brakes were cleaned! for $80 additional. When she said she would prefer to take it to my mechanic they said it’s TOO Late it’s on the machine they have to do it. I’m very disappointed in Dorschel as I’ve purchased 4 vehicles from them and they have lost our family to ANY future business. They absolutely took advantage of a young lady trying to maintain her vehicle. Good bye Dorschel!

Oil change, rotating torrs and a NYS onspection took an hour and 40 minutes.

Tyler Wise in the service drive was fantastic to work with. He had all of my recalls taken care of for me on the spot and I didnt even have an apt. He was extremely cordial and had great communication. He even had my truck washed and brought inside when it was time to pick it up. Thank you Tyler.

I am very happy with my 2016 Jeep Patriot which I bought used on March 26,2021.I had a problem with my brakes and Dorschel Toyota found the problem right away and took care of it. My salesman was great . Thank You very much. I will tell my friends and family that Dorschel is the place to go to buy a vehicle.

Mark was great. Most helpful. I appreciated his work. Unlike so many places, he listens and makes it all happen so easily. Thank you.

We got A 2021 Toyota Camry From Dorschel Toyota Had A Great Experience From Start To Finish Our Saleperson Was Great It Was Megan Garofalo she was great to work with

I paid -~200$ For an interior cleaning service and it was a complete waste of my time and money. Dorschel missed areas to vacuum, didnt condition leather, missed easily removable surface stain on seatbelt from oatmeal yogurt mix. To make it all worse customer service was indignant, slow to respond, if at all, despite multiple attempts. I have an exhaustive interior cleaning purchase history at every business in the area due to lack of free time. I work 10-12 hour days in a nursing home with a total commute of an additional 2.5 hours. I am so burnt out by this lifestyle and yet all I want is for my car I spend so much time in to be clean...shame on you Dorschel!

Michel Wasserman was great to deal with. Very professional and knowledgeable.

Super efficient knowledgeable personnel, a pleasure each time I have interaction them. My 2021 SXE CAMRY is a dream come true.

Went to the dealership to test drive a car. I was told I needed to provide insurance. I have been to five other dealerships today alone and was never asked for anything more than my license. I get in my car and salesman flags me down just to waste more of my time to one again refuse to let me test drive. Shady business practices.

Went to Dorschel after driving from Texas to attend university in Rochester. They kept my car happy and healthy for the 3 years I was there and provided special repairs when the hybrid battery died. Genuinely grateful to the staff! And thank you specifically to Todd for making me feel at home in Rochester!

I bring my car here for all repairs,oil changes, customer service is spot on I have never had any issues. The guys who work with you are all trained well very informative keep you up to speed when your vehicle is being worked on.Always with a smile.

Waste of time. Call and asked if car was on lot to test drive. Promised it was, I get there and they told me all were sold day before. Salesman tells me only way to get a test drive is to put cash down and no dealership within 200 miles had the car. Literally went to another dealership within 15 miles and was able to test drive. Liars and scammers.

Best car buying experience EVER! Reasonable prices, no pressure, and excellent customer service. Our salesperson, Adau, made us feel like V.I.P’s. I purchased a 2021 Toyota Corolla...my first brand-new car. I would highly recommend the Dorschel team and especially Adau Kuot. We’ll be back when we need another vehicle.

One word...Horrible! Had an appointment at 10am on Sat to see a specific Highlander. Sales manager was Russ. He calls a half an hour before our appointment stating vehicle we came specifically to see was still available. Great! We get there tell them we are here for our appointment. Dont see Russ but instead are directed to someone else entirely, never see Russ the entire time we are there. Strike one. The vehicle is ready for us to test drive. Great! I opened the car door and am immediately overwhelmed with the smell of smoke, its so strong my husband and I get out of the car unable to even test drive it!! Strike two. We are told by the sales associate that the car can be cleaned and yada yada yada the smell will come out, but if thats the case why wasnt it taken care of in the first place? Instead of leaving immediately, which we should of done, we decided to look at the other Highlanders they had there. We did find another Highlander but then decided while we were there to check out the Sienna. We test drive both vehicles and decided the Sienna was a better fit. We put a $1k down payment on one, they have interest rate at 5.5% which is ridiculous, but the sales associate stated that he would go to different banks and see what was the lowest. He would have all the information on Monday for us. Monday (yesterday) no call. My husband calls them at 4:00, they tell him that the sales associate will call him back, office hours state they are open until 7:00. No call back. It is now Tuesday 11:30 and still no call from this sales associate. Strike three. You are out! Again one word... Horrible. We are pulling out of the deal and will never go to this dealership again

Very disappointed Just recently brought my Toyota Venza in w/ battery light on engine light and ABS light....they charged me $200+ could not diagnose a problem and cleared the codes needless to say all the lights came back on in route home that evening. I took it to a local garage next day issue was diagnosed as an alternator issue and back up and running perfectly ...I feel like nobody looked at the car and gouged me for cash... Ive been a customer here for almost 10 years and have to say the service has definitely gone down.

Go see Matt Santos Camiolo. #mattandmiaGreat customer service, very pleased. My son bought his first new/used car....Beautiful Car.....

This week I purchased a Toyota Corolla Hatchback at Dorschel. My salesman Kevin was a gem.. He was knowledgeable, helpful, patient, respectful of Covid, and most of all NOT PUSHY. While I was deciding whether to repair my Solara or purchase a new car he gave me all the information but didnt harass me or push me. When I decided and picked up the car he was patient, helpful explaining all the paperwork and then all the doodads in the car -- and there were many. He was the perfect superb salesman. Kudos to him and Dorschel.

I had a great experience purchasing my Toyota Rav4 2013. Kojoe the sale rep was very nice, patient and friendly. He explained everything flat out and made the process very simple and fast. I would definitely recommend going to Dorshel.

Went in for service including addressing a recall on my vehicle, and an inspection. Everyone was very courteous, friendly, and helpful.There was a little extended waiting time, up to 2 hours, which i was notified of when i called.

The new line ups are nice. The sales team didnt add any pressure so the visit was good. Gotta make a decision soon.....

First time buying from a bigger, more well known dealer in my area. Treated me like I might be their only customer. Very personalized and great experience from start to finish. Robert paid close attention to my needs in buying the vehicle I wanted and explained very clearly what the best deal to maximize my investment would be. I would Highly recommend Dorschel for your new or used car needs!

I love Enterprises rentals cars for years they always have good price special on the weekends apply for there bonus cards you will recieve there perks for more savings come check them out.

In and out in 30 minutes great staff

We have bought from Dorschel before, and had an extremely good experience (Rodney in the infiniti branch is our all-time favorite car sales person).The person who worked with us this time was the complete opposite; unfocused, disengaged, low energy, and with almost no knowledge of the car we were buying.The signing process was much better, the person who walked us through that process was communicative and helpful, but we still ended up walking out to my wifes new car alone, got in and drove off like wed just bought a sandwich.

I went to dorschel Toyota after having a terrible experience at another dealership. I was greater by friendly and informative staff that wanted to actually help me find a new vehicle. I was looking for a specific vehicle, but my salesman gave me some tough love and we decided on a brand new 2020 Camry xse. I cant be more happy with my purchase and with how fast a hard my salesman worked to get me in a vehicle.

Love the new customer service waiting area! They always go above and beyond!! 😍

Was told Yes we have a Toyota sienna on the lot for sale and when I got there it was sold.

Dorschel Toyota’s Service Department is professional, reasonable, and trustworthy !! Thank You Christopher for your genuine and positive approach. The entire team here is always bright and courteous. I will be looking forward to my next service at Dorschel !! ⭐️⭐️⭐️⭐️⭐️

All of the staff were friendly and courteous. Even though I wasnt buying the most expensive car on the lot, Bryon treated me with the utmost respect and walked me through the entire process. I love my new car!

LOVED the customer service Greg Palmer provided my husband and I. My husband and I decided, after a FAIL at a separate dealership to stop by Dorschel Toyota, without an appointment. during Corona, - just to take a look at some cars. Within minutes, we were able to be seated and helped with by Greg Palmer. He greeted us and proceeded to spend the next two hours with us. He was informative, very friendly and patient. We even mentioned a concern about how, we could not own a car from a previous smoker, and he understood, without making us feel high maintenance and taught us why/how smoke can be removed from a car. He didnt push us, and understood buying a new car was a big decision. Overall, AWESOME experience, thanks to Greg and his easy going personality.

My sales person (Bryon) was very cordial at first as he set me up with a test drive on a model I was interested in. He tried to have me sign off on the car without first finding what my APR would be. As soon as I tried to negotiate the price of the car, he became very condescending. He said it was highly unlikely that I as a young person (23 years old) would get an APR as low as 4%, without having run a soft pull on my credit report. (Im actually prequalified for 2.65% auto loans through my credit card company!) He clearly made assumptions about what I was capable of from looking at me, and saw no benefit in working with me on finding a car or deal that would work for me. As soon as I tried to work with him, he became very rude. Come here if you want a sales person who works against you instead of with you, and if you want to be treated with condescension and disrespect.

They pull my car in for a simple alignment thats that i i asked for, so i said id walk around for a bit while they do it, they call me an hr later say im gonna need 10 hrs of work and its gonna cost 200 more but dont even offer a temporary car so i didnt have to walk around all day or sit at the shop very VERY poor customer service

I love servicing our Toyotas at Dorschel. The people are uniformly excellent, courteous, and kind (with a special shout out to the outstanding Joe Siekierski). The service facility includes a variety of seating and working options, and contains a restaurant and café. I consider Dorschel to be one of the privileges of living near Rochester, New York.

The said discount gives the deposit and car payment, no discount

Much better experience this time around.

My car shopping/buying experience was first rate. Cheryl Carney set aside a couple hours for me to test drive a handful of used vehicles and answered all my questions about each vehicle. The price on the one I purchased was quite good according to KBB and the car was ready the next business day by 7 pm. This is my fourth vehicle purchased from Dorschel and my third with Cheryl. Pickup process (with paperwork) took less than 30 minutes.

Could not be more pleased with our experience with Dorschel ! LOVE our Nissan Pathfinder.Shane was so professional & a real sweetheart. We had gone through all the Process & paperwork with our first purchase of a vehicle ...on our way home after the first purchase, I just wasn’t real comfortable in the car & called the very next morning and told them & that I did see a vehicle on their website that was “ coming soon” and it was the exact vehicle that I had wanted originally... long story short, Will made it happen & worked it out so we would not have to pay the extra to exchange vehicles! Thank you Will...you made the impossible possible! Thank you Shane for being so patient and sweet throughout the process. Thank you Rick for a wondering purchasing experience!!So happy to business w/ such a great dealer who goes above & beyond!,

Great buying experience! Larry was super helpful and low pressure. Really appreciated his help!

Mike Thompson, one of the service writers is top notch and extremely professional!

I love this place. I purchased my car here and I just got an oil change today. They check all fluid levels and I even got a complementary car wash! It got cost $37 for everything. They are so courteous here!

I purchased a used Subaru from this dealer sight unseen. They answered all of my questions, provided photos of everything I asked for, worked with the shipper, and provided me with a lovely car. Nice work Dorschel!

I scheduled an appointment to get a new (to me) car. I worked with Doug who made me super comfortable right away. He asked what I was looking for, what I could afford, all the standard stuff, but didnt make me feel pressured during the process at all. The car I had set the appointment for was sold the day before, so I was a little disheartened, but after listening to what I wanted, Doug found me the perfect car! Its newer (andwith fewer miles) than I thought Id be eligible for, and the monthly payment is spot on. I got more for my trade-in than I was expecting, and went back the next day for pick up. The young lady that helped with my paperwork was organized and friendly, and Doug stopped by to make sure I was squared away. I love my new car, and will absolutely shop at Dorschel the next time Im in the market. By the way guys, I named her Corolla DeVille!

Wonderful to work with. When I had paperwork issues buying my new car, they were very patient and helpful getting every thing sorted out. Just awesome!

I was looking for a specific type of Toyota. I had looked at other dealers first and I was really getting disappointed and was feeling like I would never find the perfect vehicle. I found the almost perfect vehicle at Hoselton but the sales people were very rude. I then went here to Dorschel and fell in love with my perfect vehicle and met Bryon. He was amazing, this was my first time purchasing any vehicle and I am beyond happy with the service I received. Whenever I need a new vehicle I will be going to Dorschel! Their team went out of their way to accommodate my needs and made sure I got the best service possible. They had some mix ups in the detailing when I went to pick up my car but they continued to apologize and to make me feel like I was important. It honestly felt like they really wanted to get to know me rather than sell me a car. I am beyond happy with my experience here. Thank you Dorschel!

Very efficient and kind.

A very helpful and friendly staff.

I had a great experience with everyone I was in contact with from day one of the process of purchasing my Nissan! Kudos to Steve, Crystal, Stephanie, Jason, John Luke and Lily! Everyone was very kind, professional and made me feel very comfortable with every step of the process in purchasing my Nissan! Blessings to you all! 🤗

Great people and great cars! If youre in the need for a vehicle this is the best place to go. No hassle and up front, thats my kind of dealership!

Friendly fast service. Our last 12 cars have come from Dorschel. The service is great.

My salesperson Robert McCullough was excellent. He answered all of my questions and went the extra mile to make sure I was pleased with my car. I highly recommend Dorschel Toyota and Robert McCullough who worked with me in early March and then when things opened back up, helped me buy the perfect car!

We went to the service center for our vehicle that was having problems we suspected the fuel pump they had the vehicle for 3 weeks tried to give it back twice without fixing anything because in the service managers words the vehicle computers are smarter than they are. After paying the diagnostic fee the truck didnt start and stayed another week with still no idea what is wrong. So they gave the vehicle back again. Without changing anything. He was left stranded again at work. Finally they realized it IS the fuel pump and replaced it. All of this is after we talked with the manager. They have lost all of our business and our familys since we are a Toyota family that is a big loss. The service center and manager Shawn were disappointing. We never got the diagnostic fee back and they gave the car gas tank back at half when we gave it to them full. WORST customer service have had in years.

Great place to buy a car, they are very knowledgeable. The only thing that was missing was working with the sales person start to finish and being shown the features of the car at pick up.. Thats always important to me.

Very spacious clean lounge,and very polite and friendly workers

We went in to Dorschel Toyota knowing what type of vehicle we wanted, our budget, and the approximate worth of our trade. Both my husband I were really pleased with our salesman, Tom X. He was helpful, knowledgeable, but not too pushy. And we like that Dorschels sticker price is fair and non-negotiable. Save the haggling for the trade-in. This was our 2nd purchase from this location, and we will be back when its time.

Beautiful car👌😍

Great place to purchase an automobile. My sales rep, Mark Fujimura, is honest, straightforward and shows concern for the customer. This trait is rare in car salespeople. I highly recommend Dorshcel and Mark.

I had a pleasure dealing with Jennifer Kenney the sales lady! I will send friends and family to them.

If I could give less than one star I would. I spent more money on a Toyota, thinking it would save me $ in the grand scheme of things as this is supposed to be a reliable brand. But this was not meant to be...in the first two days of driving the car off the lot, I had issues with my temp light and tire pressure sensor. I was warned by my mechanic that if the issue is the sensor, this can be incredibly expensive. I then tried to call one of the managers, Jeanluc that had given me his card and told me I could contact him anytime and guess what? I emailed him and no...response. How interesting. Not only that but for whatever reason their service center didnt have a loaner car, when I wanted my car to be looked at. Never again..the worst in cars and the worst in customer service...I was never reached out to by JL afterwards, like the response says below. And I did not miss an appointment.

Dorschel is simply amazing, very customer oriented and they make sure they understand everything a customer is looking in a car, they have clean facility, professional staff and very well maintained inventory (you wont see bad cars here!). I was assisted by Virginia Farnsworth and she was extremely helpful and made the whole process smooth. I will definitely recommend Dorcshel Group (All companies) to my friends and family in the future.Update (6/5/2019) - Went for NYS state inspection - as always Toyotas are known for their reliability and Dorschel is known for its high quality customer service. Todd was amazing!, very polite and helping. He ensured that I received my car within an hour. I got a complementary car wash as well! I highly recommend Dorschel Toyota!

Thank you Kevin Figueroa and the rest of the team at Dorschel Toyota! Had a quick and easy purchase of our Rav4. A good amount of vehicles to choose from.

Exceptional dealership. Easy to work with and great pricing and service!