Cortese is one of the largest dealerships Ive seen. Especially as far as choice of vehicle brand and model three dealerships in a row with plus Ziebart on site. That alone is convenient plus it was a very fast process from start to finish. Im very pleased and would recommend them to anyone.

Awesome experience!! Professional. Friendly. Timely in response. Courteous. Everything I wanted and more in a vehicle and in a purchase experience.

Great service department! Friendly people kept me informed on progress. Appointment was on time and handled in a timely manner.

Excellent customer experience getting into my new Jeep Grand Wagoneer. Rick and John were the best, and the whole team worked to get me a no pressure deal done where i needed it, fast, friendly, easy! Thanks Cortese family!

Very very happy with the service at Cortese! I am on my second lease now with them and will definitely work with them again in the future. I have been so happy with my Jeep. Going into a car dealership can be stressful and I really like that we were able to work a deal quickly and the transition from my old Jeep to the new one was seamless!!! They took care of everything with my insurance and registration and I drove it right off the lot without any hassle. I would highly recommend them! Thank you Anna, Samantha and John for making this such a pleasant experience!

Cortese was great to deal with, from Todd our salesperson to Ray in financing. Everone was polite, helpful and made the process quick and easy. I would definately recommend them to friends and family.

I was visiting Rochester from out if state when my fuel pump was needing to be replaced. I was frantic and Tom from the Ford Department kindly directed me to Cortese Dodge, Chrysler, Jeep. From the start everyone at Cortese, whether directly associated with the repair of my car or not, was kind and helpful answering any question I had. My service coordinator Rob was prompt in answering my questions. and so helpful! I can say, without hesitation, that this was the best experience I have had with a mechanic and would most certainly recommend their services to anyone needing them.

Called the dealer on Friday and picked the SUV up Saturday was a super easy process. Rick Riola was the Salesman and everything was upfront and ready to go when I pulled in. Finance was smooth and not pushy. No question easy transaction and a 5 star dealer.

Todd Lentine was our sales consultant and was amazing to work with. Highly recommend you see him!

During online check in there were options you could select for additional services, I selected topping off DEF fluid for a price of 16.99. after all service was done the service person told me it was 59.99 to top off the DEF fluid, I had to put my foot down and say Im not paying that, that is complete false advertisement, he did credit me the difference. And after all that I noticed they didnt even top off the fluid. So just be careful if use this place for any service

Everytime Ive gone to Cortese with my service plan for oil changes they have trouble bringing up my information. The first time they even insisted on charging me only to refund me a few days later after theyd sorted it out, & just this last time I had a long back & forth with a guy who barely trusted the paperwork I brought back upon pick-up. So much that he tried to tell me my plan had expired a few months ago so I would have to pay for the service today - until I pointed out the clearly printed expiration year listed as 2023. After all that I returned home to find a long scuff on the roof of my car, Im guessing from being up on the jack & slamming into something. The oil change was fine but the attention to detail is sorely lacking. Ill be servicing somewhere else going forward.

The service advisors are awesome. They listen to my concerns and issues and explain everything to me about what repairs need to be done with my truck. They also kept me up to date about the status of there progress. Kevin in the rental department went above and beyond to make sure a had a rental and didnt miss any work

I responded to a prompt on the website. Staff called to inquire on when I might visit and which vehicle I was interested in. The one I wanted to look at was gone but they had others. Their inventory is really good despite the used car shortage we keep hearing about. Todd helped me and was quick, friendly, knowledgeable and helpful! We will be going back in a few months for my daughter to get into a different car. We will ask for Todd again without a doubt!

Great sales staff, especially Bob, very helpfull and not pushy.

Great sales and finance team, helped me get the vehicle I wanted with the terms I asked for. Drove home the truck I wanted that day. Couldnt ask for more of a dealership imo. Will definitely go back the next time I need a new ride. I would recommend checking out what Cortese has because they will do their best to get you into the vehicle you want.

My wife and I purchased a new Jeep Grand Cherokee L series from Cortese. The service we received was exceptional, the staff is friendly and professional. We have purchased several vehicles from them over the years and highly recommend this dealership.

Great costumer service! Weston and Michael were great to work with when finding me the perfect truck, made the process very quick and easy.

Easiest new car lease experience I ever had. Bob was great and took care of everything. I will definitely tell my friends.

This is a fantastic place to buy a car. Chloe took great care of me, was honest, and went above and beyond to make sure I could get into my new car. GREAT SERVICE! Whatever you do, don’t lose her!

Cortese Chrysler Jeep Dodge Ram did a great job getting me into a used Honda Civic SI! Jay Sarkis was incredibly helpful and took care of me and gave me maximum money for my trade-in!

Jay S. did an awesome job. The whole team worked quickly and fairly.

These guys were great! I ordered a Jeep Gladiator from the factory and Samantha made that a smooth, easy process. It only took a little over a month and I got everything I wanted. My salesman, Ray, made delivery as easy as the ordering process. I was in and out of the dealership in about an hour. Thank you both for being patient with me even when I was bugging you about when it would get here and when I could pick it up.

Great Jeep service experience. Mike N was our advisor and it was a pleasure working with him. We’re new in the area so this was our first time at Cortese; we’ll definitely go back!

Cortese service was highly professional. The advisor checked me in immediately. The minor recall item was taken care of in less time than I anticipated, and the reason for the recall was explained carefully.

Cortese staff did a great job while performing scheduled service on my vehicle. The work was done in a timely manner, and service associate Rob handled intake and notifications without issue. It is always a pleasure speaking with Lisa at Cortese, as she really is on top of her responsibilities.

As a return customer for Cortese, I know they are always able to give you the best deal for your money. Always willing to deal and give you the best pricing. Thanks for the amazing truck!

I was greeted with friendly staff, Makayla was my saleslady for many purchases. There was a other person who helped as well. The deal went Flawlessly and I’m very pleased with this dealership.

This was my first vehicle purchase and everything at Cortese went very smoothly... I love my new jeep! The process was very smooth and they got me a car well within my price range and treated me very kindly. Som feedback is the car was still in ship mode when I went to test drive the vehicle so I was unable to turn on the A/C and view the touchscreen display. As I had already did a lot of research previously I knew the amenities I desired once I arrived. I was able to test drive purchase and drive away with my new jeep in the same day. I arrived at 10:15pm and was driving away at about 2:30pm. The team was very friendly and helpful, and finance gave there utmost honesty which I appreciated. Thank you Cortese!

The service manager and technician were thorough and detail oriented. They made sure I saw and understood the issues with my truck. In the end, the brake work was done quickly. I have owned several trucks over the years. All bought and serviced here.

Salesmen Ray was a great guy to work with he listens to your needs and wants and does not push very friendly and helpful the hole team was very good and made my experience fast and painless would recommend

Worst customer service that I have ever experienced. Will not have another vehicle serviced at Cortese again. Im supposed to be waiting on a recall part but am contemplating on taking it somewhere else.

Great people to work with and how they get you exactly what you want. Customer service is very nice and professional.

I have been a loyal customer of Cortese Auto Group for approximately 26 years. I have always experienced service that exceeds expectations both by Anna Morreti in sales and Gary Alger in the service department.

Everyone was very nice and answered my thousand questions . I bought my van over the phone and was one of the easiest car buying experiences. The sales lady Anna and the finance young man were eager to please and I felt like I have known them forever. I will definitely be back. Well worth 3 hour commute

Very happy with my new Jeep Compass! We had a few hold ups with the Banks but they went above and beyond and we were able to drive it home that night. Thanks for staying passed closing time!!

I made my appointment online and they were able to get me right in at my scheduled time. I let them know that I needed to have my vehicle by a certain time and they were able to get it back to me when I needed it. Great job by everyone involved

Do not take your vehicle to Cortese, especially if your a woman. I took my 2013 Jeep Grand Cherokee to be diagnosed and fixed. My truck would hesitate to start after being driven or start after sitting for 30 minutes. I was told I needed an alternator, battery, and a flush service, totaling $1174.00 (sad). I took my car to another automotive shop and was told my truck needed a battery only and that there was nothing wrong with the alternator.

The staff is always courteous and very helpful .fourth vehicle Ive bought from your dealership and always a pleasant journey. Thank you to all especially Jay !

It did take a little longer than expected for an oil change, tire rotate, and New York State inspection than I anticipated. However my car was taken in right on time and the delay was explained. Everyone is very friendly and very helpful at Cortese jeep. My experience with them every time has been pleasant and friendly. They are very clean and especially after our recent Covid quarantine, I felt that my safety and their’s was top on the list.

I experienced a seamless car service process at Cortese Dodge. The quoted price to repair my tire was the actual price I paid. Friendly, fast and clean service.

Best in the business! Smooth and efficient process from test driving to signing the papers. Everyone was great!

Cortese Auto Block is outstanding!! Love my 2015 Jeep Patriot!! The staff is very professional, courteous and fair. Ive recommended them to friends.

Such an easy process! Jeff delivered my new vehicle right to me. I absolutely love my new vehicle!

I just purchased 2021 Grand Cherokee L, Ray was Great! Made the process super easy!

Great buying experience! Ray was terrific to work with: fast and easy process without any pressure or games. Love my new truck!

Had my Jeep Cherokee taken care of in quick time with quality service.

Great experience all around! From the first phone call to Jill, to the day on site with Richard Riola. Would highly recommend!

I had a appointment on 3/13 at 1:30pm for an oil change (which they nicely changed to that time because at first I made appointment at 10am) I arrived a little early however Rob came out (with mask over nose and mouth ++) advised me he will have in and out in no time. Well he did, I believe it was less than half an hour when Rob came to the waiting room letting me know my car is all set. Awesome!

Rick helped me out! Was fast and very nice throughout the whole buying process. He got me into a new car quick and accounting guy in the back was professional and informative. They weren’t pushy. They had everything ready for my appointment and was soooo smooth. Love my new car and Rick kept in contact throughout the whole process Bc I had to come back a few days later. Thanks. Will see You again

Cortese is always my go to Dealership, no rush no stress, always there to help and acknowledge you throughout your purchase, renewed my lease of a 2018 ram 1500 express to a 2021 ram big horn night edition, thanks to Ray Brzezinski for handling the transaction, couldnt ask for a better sales consultant excellent customer service, i will for sure use Cortese and there team on my next purchase

Purchasing Vehicles can prove to be a stressful experience. Especially with the short supply. Not at Cortese Auto Group. I recently purchased a Jeep and the experience was very easy, safe and enjoyable. They found me the vehicle I wanted and there customer service is second to none.

Customer service was excellent. I would recommend this automobile dealership to my friends and family.

Jeff Lamartina is an incredible car salesman! His knowledge, positive attitude and personality went above and beyond my expectations! Jeff should be studied! As for my new Jeep - Im in love and its my favorite automobile of my life so far! Cant wait until summer! Thank you Cortese for the excellent buying experience! 🤍

After having two other look at my car and not be able to diagnose it, these guys were able to locate the issue and fix it same day at a very fair price. Very happy to have my car back to working properly. Thanks!

Great buying experience and customer service after the sale is top notch. Would definitely purchase another vehicle from Cortese in the future.

Weston did a great job working with myself in finding the truck I wanted and accommodated as much as he could to make it look the way I wanted. Also wanted to thank his manager John for helping. Customer service was excellent here!

Good Afternoon, Me n my sister walked into your establishment today. Much to my surprise . WE saw several salesperson standing around conversing. Only one saleperson greeted us. His name is Todd Lentine. Todd is the most professional, courteous and goes extra mile. THE REST OF SALESPERSON UN PROFESSIONAL. GOOD LUCK TO YOU TODD!!!

Mark was very friendly and courteous, he explained to me what issues I was having with my truck and gave me good advice.

My 2020 Durango is about 10 months old and it was acting a little weird. I called Cortese dodge while I was sitting in the truck and they got me right in for the next day. After checking everything out they reassured me that the vehicle was fine. I was in and out of there within an hour. Great service at arrival and departure and the mechanic was awesome.

Service department is very nice and courteous. Although can take long depending on how busy they are.

Bob was awesome showed we the gladiator test drove one but wasnt the color I was looking for one came in the next day that was the color I wanted went looked and drove it loved it.The rest of the deal went really smooth.

The service department was professional and quite knowledgeable. They serviced my vehicle quickly and for a fair price.

I was looking for a Ram 2500! A friend recommended Cortese as she had just purchased a vehicle from them. I was very pleased as the truck we were looking at had just been sold. They had just taken in a beautiful RAM 3500! The salesman Derek was awesome. I couldn’t get in it without help! Derek went to the top and got me a chair so I could try it out!! It had to be a site to see!!! Everyone was very friendly and helpful. I highly recommend Cortese to anyone shopping for a vehicle

Bob was pleasant to work with. He helped resolve an issue with my insurance. Overall the experience was great. Very satisfied with Cortese and would recommend them to anyone looking for a new car or lease.

Bought a new 2021 Jeep Wrangler Unlimited Rubicon from Cortese Auto Group. The entire staff was very professional and helpful! Dan OBrien and his staff are great! Highly recommend Cortese Auto Group for your next vehicle purchase!

I took my 2020 Ram in for a NYS inspection and received prompt and courteous service.

Well my car is a 2020. I have been having issues with the check engine light coming on. When i first visited this service department the intake guy told me work may not be covered under warranty if an animal caused the damage. Got that work done and now check engin light came back on less then a week later. Now they wont cover my work under warranty because a bird made a nest in the fan part of my car. Now mind u i drive my car all day. And this is nearly impossible. Not to mention yesterday when i dropped my car off the rental guy said the same thing just happened to his car. His fan was constantly running. I highly doubt this is from a bird. Any suggestions?

Our last 3 vehicle purchases have been made at Cortese with Derek B. We drive almost 2 hours each way. He understands we want in and out. No haggling, no wait...just like that, new car. IN AND OUT.

I want to thank Todd L for all of his help today. When me & my brother walked into Cortese he was so professional and the only one that asked if he could help us while everyone else was in a huddle talking & joking. He was so polite to us I ended up buying a 2020 truck. If you want someone that will treat with respect & like a person go down to Cortese Dodge and ask for Todd he will get you what you need. Thank you Tood

I brought my Jeep Wrangler there to possibly make a trade and they kept my Jeep overnight and let me have the trade overnight. When we got our Jeep back we discovered that several items were missing out of it so we reported it to the sales manager and we were told basically that anyone could have just came up to my Jeep and stole those things because I have a soft top. When the jeep was picked up all the doors were unlocked never doing business or recommending this dealership again.Chris, this is Samantha Cortese. We just spoke at the dealership. I am sorry that those items are missing from your vehicle but we are not responsible. I spoke with jay and he parked your car and said it was locked. You have manual locks and a soft top so there are many ways to get into the vehicle. It would be no different than if your vehicle was in any parking lot. For that amount it would be a matter for your insurance company.And then I am told they have no video survielance on their lot.

I originally did not buy my Jeep here, but this is where they service it. This is the second or third time for a major issue like trying to find out what a sound is, outside of a basic oil change. This time is just like the others where I pay a lot of money to get something fixed, and it is not on the first attempt. I have to bring my truck back every time. ⁰ On the other hand, I feel like this time is different than the other time because I paid a little over $600 for rotors, oil change, tire rotation etc, and when I pulled off the lot, my tires were squeaking. This is not the sound I had to originally bring it in, but was told that my breaks could have contributed. Ok. I call back in and get my service guy, and the lady that schedules the appointments, and ask then both for a loaner and was given the Well..I have to get permission to give you one, and We dont have any to give...I was told that I would need to bring my truck back in (such an inconvenience) without a way to get around. They held my truck until about 1230 the next day, to tell me that they are ordering a different type of break..i believe manufactured breaks, which are on a 2 week backorder by the way, and the way it was described is they are more than what I paid for, but they will give them to me anyways (as if they were doing me some type of favor). I didnt like that. I dont appreciate the inconvenience. I dont like the we cant help you even though we messed up attitude. I told these people in two weeks I wont be able to being it back in because Im getting surgery. I literally paid 600 for an oil change and tire rotation.

Start to finish one of the easiest transactions I have had. Dan O’Brien and the team treated me like a VIP. I absolutely love my new RAM! Thanks again guys!

I bought my new TRX back in Rochester because they help me to get I truck that love at a fair price which I could not do at any of the dealers in Florida. Thanks everyone for all your help!

They took great care of us while buying our new Chrysler 300. Weston was calm and walked us through the entire process! Excellent service!

Joe H my technician was very courteous and knowledgeable. He spoke in a manner I would understand about my vehicle. I appreciated him taking the time to explain some issues Im having with my car. Lisa made scheduling my appointment effortless and got me in the very next day . She was a pleasure to speak with. The building is always clean.

The best experience ever at a dealership! I drove 90 minutes to check out a particular Ram that I had followed for a while. I was met at the door by Daniel the sales mgr and he introduced me to Chloe the sales person that would take care of me. Chloe was very professional and personable. She made the whole buying thing that I normally hate a very pleasant event. After 45 minutes I walked out the door with a huge smile on my face and the Ram I longed for. When I need / want another vehicle Ill again drive the 90 minutes to Cortese. Thank youDavid D Smith...

Upgrade/up charge to semi-synthetic oil not needed for vehicle, and don’t carry conventional despite having it listed.

My Dodge Durango (2011) was giving me all kinds of problems I decided to give Cortese dodge a chance. I had major engine work to be done! They didn’t rush! They thoroughly went through my vehicle told me everything I needed to be done it took about a week, like I said major engine work I’m very satisfied my vehicle runs smooth and I’m very happy !!!… PART TWO took my vehicle back to Cortese Dodge 09/29/2021 .. they fixed it again runs good!! Had it fixed in a day or two! I do trust them … no problems the two times they had it

Worst dealership I have ever dealt with. Had to go in for some service covered under warranty. Each person I spoke with and interacted with was worse than the previous associate. It took them 3 weeks to replace a radio that was covered under warranty. I was originally promised my jeep back in 2-3 days and after they were unable to deliver on that they stopped returning my calls and keeping me updating on their delays. They also managed to kill my car batteries in the process of replacing the radio. STAY CLEAR OF THEM! Nothing but problems. Worst experience ever.

They were prepared for our visit, things went smoothly and we were ready to go within an hour. Car is great, service is great as well.

Excellent buying experience. I drove from 90 miles away to purchase a pre owned Jeep Grand Cherokee . I knew from my first contact, that this place was very experienced and professional. If I could give my sales consultant Chloe 10 stars I would.Thanks

Definitely hands down the best experience in buying a car. Derek was wonderful. Every time I went to look at a car I always been pressured by salesman. Not with Derek not one bit. Please tell him don’t change his ways. And my hemi is Exactly what I wanted and he told me that it would be. Great job to you all at Cortese. Thanks again!!!! 👍

Expect to be pestered after the sale to leave a good review and again if your review is not a PERFECT review. My buying experience with a competitor a few years ago was noticably more pleasant.

Derek was a great sales person. This is car 18 for our family from Cortese. This was best smoothest transaction yet.For my bad back the Pacifica was a perfect choice.Update. Derek found a second fob for my car and called me. So now I have both which is wonderful.Even got compliments from Ziebart people how great the van is.

I was not satisfied with the service provided to me at Cortese service. When I bought my Jeep from there, I was never notified about the charges for warranty inspections, so therefore buying the extension to the warranty was a complete waste of my money. The service department was lax, rude, and did not address all the needs that needed to be addressed. Not only will I NOT be bringing my car there for service ever again, I will most certainly NEVER purchase a vehicle from there. I have made that clear to my hospital staff, colleagues, students, family, and friends. Your customer service overall, both in sales and repairs is beyond need of its own repair. Your management really needs to remind people what kindness and customer service truly entail. I suggest a routine meeting as a reminder. I have encouraged people to buy elsewhere and they have. You have definitely lost a lot of business from your lack of communication and rude attitudes.

The guys went above and beyond yet again. Not a difficult job but labor intensive. Lisa the appt work tirelessly for weeks to get me.in. Gary helped me over the phone and that speaks volumes.

Just moved here and my first time dealing with Cortese Chrysler/Dodge service. I am totally impressed with how I was treated and the concern they had for my problems. It was almost like they couldn’t do enough for me. I dealt with Rob, the service rep and Dan Davis the technician. Both were EXCELLENT and professional. I drove out with the feeling that these two and this dealership really took car of me and my car. Will definitely be back

First time customer. Ordered new Jeep Wrangler. Sales was good. Picked Jeep up Tuesday. So far so good!

The service department went out of their way to diagnose, and fix our faulty fuel injector so that we could continue our trip to the ADK’s. We missed the rugby game but the rest of our vacation was saved by Cortese!

Theyve immediately accommodated my urgent issues and work performed ahead of time.

Always a pleasure to have my service done here for my Pacifica. Wouldnt go anywhere else! Mark P took care of me and several maintenance jobs were completed within an hour while I waited. A nice family oriented organization.

Rob and lisa were very helpful on getting the van in for service took all the necessary steps to insure the van was covered on the extended warranty and had the van back in a timely Manner. Rob also answered my additional questions with confidence and I will continue to service my car here. Great job guys 👍🏼

Brought my 1998 5-speed Jeep Wrangler in to get the clutch pedal looked at. The pedal was zip tied together and I barley got it there. They charged me $500 and as I was leaving I realized that the pedal was still zip tied together telling me that they never even looked at the problem.

I arrived for my appointment at 9 A.M and was told it would take half hour for the diagnostic test to be run. I went for breakfast at a local restaurant and came back( approximately one hour had passed), let me add in here that when I explained to the gentleman who checked me in that I was stepping out to get something to eat he reassured me that they would call me with the diagnostic results not to worry about leaving. After breakfast and a hearty walk I returned to the garage with no results for the diagnostic test. It was approximately 2.5 hrs later I received the results. I was then given a list of things that needed to be repaired. I went ahead and had some of the items fixed. Again I was given a time for the repairs.... this was left fairly open “sometime after lunch” . Finally at approximately 2:30 I saw my car pulled into the parking lot . Yeah I could finally leave, or so I thought, but, this was not the case! About 15 minutes after seeing my car I sent a text to the gentleman who I was working with and asked what the issue was. His reply was that the mechanic was wrapping up the paperwork . 45 minutes later I was told I could leave. Why it took so long for the paperwork is still a mystery to me!My other issue with Cortese is.... earlier this summer I took my car there to have the tires rotated. They did this fairly quickly. I was pleased! The issue came later that weekend, I drove out to help my brother who his a double amputee and heard a funky noise coming from my car. When I say funky it should like a helicopter flying over my head. I was scared something was seriously wrong with my car so I called AAA. When they came out AAA informed me that the lug nuts on the 2 front tires were only “finger tight”. I called and talked to the garage manager and explained my anger and fear. If the tires were loose and caused the tires to fall off I would have had serious issues, add in the fact I had my brother who as I said is an amputee in the car with me ..... scary! The garage manager was very sorry and said if I would give the garage a 2nd chance he would take 50% plus of my next visit. When I went to have the above mentioned issues I was told they would take $50.00 off and no plus ( not sure what the plus was) .So not only did I waste a whole day waiting I was charged a diagnostic fee, labor charges I believe from the minute they took my car into the garage even though I believe it was not being worked on and lied to about how they would compensate me.I will say that the gentleman who helped was very kind and seemed to be understanding with me and I was less than happy. I can not remember his name but he was quite kind.

I am overly satisfied! They got me out of my piece of junk car and into a new Jeep! One I’ve always dreamed of. I have had nothing but nice things to say about them!

If youre looking for a great salesman, whos non pushy, then I would recommend Chloe. I had the best car buying experience with her that Ive ever had.

I have 2017 dodge ram 2500 . 20k miles on it. I took my truck here for a bad nox sensor . I ended up having to bring my truck to this place 5 times total. The 3rd time I took it my 2 front rims were severely scratched. The supervisor Mike accused me of off roading and his manager came over and pretty much called me a liar. His specific words were We have people accusing us of these types of things all the time. I was delighted to find out that I was apparently one of those people. Very unprofessional and the customer service is horrendous.

Sales person was very nice. My only disappointment, as a returning customer for the second time, I didn’t get a break on my lease purchased vehicle.More than likely I will not be returning as a third time customer.

Warranty repair. Not only did they repair what was needed but also replaced associated components at no charge. I was willing to pay but I didnt need to. They seem to be thorough and honest.

Very friendly, and not pushy like other dealerships. They got me into a new 2021 vehicle I was looking for (Jeep Grand Cherokee) at a price I was happy with. My salesmen, Weston Brainerd, did an exceptional job working with me and extremely polite, so I never felt like leaving and looking elsewhere. Thank you Weston.