user
BSW Beauty - Dewey
1280 Dewey Ave, Rochester, NY 14613, United States
Appearance
BSW Beauty - Dewey
Comments
Ki
Review №1

The Dewey Ave location has a lot of items. Youre very likely to find what youd like, minus any customer service and cleanliness. No one greeted me in the morning. I spent a lot of time looking at items I wasnt sure of with no assistance. I didnt ask for assistance because I wasnt greeted in the first place and didnt want to be a bother. Even when I eventually took everything up to cash out, no one gave a greeting until I did.To be fair there could be several reasons for why there was a lack of customer service, none of which have to do with me. Life happens and I am not gonna shame someone for not going above and beyond if it was a bad moment in their day. However, the bare minimum customer service was delivered. For someone who appreciates customer service so much (especially the non-fkae, genuinely care kind), this made me give it a three star.Really wish the building was better to look at inside. More traffic inside might help, but no one might wanna go back without decent customer service. The store has what it has and you might find a product that works. It serves its purpose. Really hope to see this improve.

Le
Review №2

I went here for dry scalp product and the young Lady that was behind the counter was very Customer Friendly and very knowledgeable of Her store inventory and where everything is stocked.I was in and out the store Thanks too this Beautiful Employee and they have just about everything too do with hair products.

De
Review №3

This is the best beauty supply store, they have everything you are looking for. super friendly staff and very helpful.

Le
Review №4

The employee was very helpful & patient with her customers.

Qu
Review №5

You can get everything here

Sh
Review №6

Smaller than the other locations & the girls are really pretty & nice & professional. I just went to look around but I plan on spending some 💰 soon down there once I find some time

an
Review №7

Always has the latest trends with the best prices if u cant find it in any other place go here they goi it all the time!!!!

Ad
Review №8

Now this place has just about everything that youre looking for. If you are looking to attend a celebration and want to look your best this is the place. Customer service and management is pretty good not bad at all.

S.
Review №9

My experience at the store was awesome. I love going to the Dewey Ave store most of the girls are friendly and helpful. I would recommend anyone to go to this location. If your not sure of what you want or need there are two licensed hairstylists at the store to help you with all your needs. Awesome store!

Ro
Review №10

Smaller than Chili location, but the young lady at the cash register was polite and nice

Co
Review №11

This is a great place to shop! they have a good make up selection. both manager and employees are very helpful. if you ever have time stop by and check them out !

Me
Review №12

There was good and bad service.

Pe
Review №13

Amazing store very helpful staff

Je
Review №14

The customer service is poor. The girls will literally talk among themselves behind the counters without bothering to ask if you need assistance. They are very unprofessional. Good thing I know hair and makeup. Just saying for other customers who really need help.

Ki
Review №15

I wish people would know stuff about hair before they recommend anything

Ca
Review №16

I found what l needed at a good price

Ab
Review №17

Awesome place to go Everything you need is there from head to toe

Al
Review №18

Good Hair Store. Helpful Staff.

Sa
Review №19

So kind and patient. Better prices than Amazon

Jo
Review №20

Its convenient and easy shopping you can find most hair products you need for your the up keep of your hair and beauty needs make up, nails so forth.

Sn
Review №21

Good service every thing you need

An
Review №22

I had a very pleasant experience very polite and helpful.

Yu
Review №23

Girls always help me here good service close to home has a lot of what I need

Pa
Review №24

Good, also get what I want to buy and good customer service,nice people

Ju
Review №25

They always have what you need.

Ra
Review №26

Amazingly beautiful and gorgeous place great staff.

Ta
Review №27

They have a lot of different products and friendly staff

Pr
Review №28

Good selection, prices are a little high but thats to be expected for most Asian owned companies selling to African American markets.

Ri
Review №29

Always have what I need.

La
Review №30

Well organized, helpful staff, good selection

Li
Review №31

Good service, great diverse products

Bo
Review №32

Very helpful. Courteous.

Eb
Review №33

Not enough parking and the employees always have an attitude..

Tu
Review №34

I was really looking for a black owned business but its ok. Not satisfying but ok

Da
Review №35

My lady love this place.

Ve
Review №36

Smaller than other bsws in town but still able to find everything you need.

Br
Review №37

Great service and great prices.

At
Review №38

Friendly staff. Good selection

Te
Review №39

The ppl was very helpful

Ev
Review №40

Nice hair products for all textures of hair

Ch
Review №41

I like this store. The people are always nice

Ja
Review №42

Perfect to get hair supplies

Cr
Review №43

Has good products

An
Review №44

Great choices of hair care

Me
Review №45

Everything you need for hair care.

El
Review №46

Found things I couldnt find in other stores loved it

Mr
Review №47

Helpful and convenient location.

Eb
Review №48

Cashier is always rude for no reason

Al
Review №49

Keep on doing the same thing yall are doing

aD
Review №50

Need better customer service

Sh
Review №51

Girls were sweet and helpful

La
Review №52

Wonderful customer satisfaction services

Ve
Review №53

Its close to my home

Le
Review №54

Nice staff, good selection

Ch
Review №55

Good prices

Bu
Review №56

Love it..

Si
Review №57

Undesirable location but great selection

Gl
Review №58

Good business

An
Review №59

Very helpful staff

st
Review №60

Not a lot of help here.. It has what you need for the most part

Ro
Review №61

Great location

Tr
Review №62

Love this store

Ja
Review №63

Always a pleasure

So
Review №64

Ok

Na
Review №65

Uu

Information
15 Photos
65 Comments
4.2 Rating
  • Address:1280 Dewey Ave, Rochester, NY 14613, United States
  • Site:http://facebook.com/BSWRochester
  • Phone:+1 585-319-4911
Categories
  • Barber supply store
  • Beauty supply store
  • Cosmetics store
  • Wig shop
Working hours
  • Monday:9:30AM–8PM
  • Tuesday:9:30AM–8PM
  • Wednesday:9:30AM–8PM
  • Thursday:9:30AM–8PM
  • Friday:9:30AM–8PM
  • Saturday:12–5PM
  • Sunday:9:30AM–8PM
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations