Just got my gaming rig from Hidden Gem and I cannot say enough good things about this place. VERY knowledgeable about everything computer related. They were top notch with any questions I had. They help you build the computer fit for you. It was a wait with the way the graphics card industry is right now, which they have zero control over but were again very helpful with HONEST updates as to the progress of the build. I will be using them for any future builds or modifications. 5/5 stars all the way.

I traded in 2 computers and added some money, and I got a really good custom build computer! These guys treat customers with respect, give good explanations and fair price, and most importantly honesty. They are very good at their job! I’m glad I came here! Definitely will come back here again!

Absolutely amazing service and quality all round friendly and awesome place to be around.

I happened to come across Hidden Gem in my quest for a gaming computer for my son. They were super friendly and helpful. Didnt try to upsell me on anything. Ran into a little issue and they went to work to fix it right away. They have truly been super easy to work with. I highly recommend them. I feel valued as a customer.

Got a new CPU and the motherboard required a BIOS update--contacted Hidden Gem to find out if they could do it, they said yes! Went in and the PC wouldnt fire up(Motherboard problems on my end). They loaned us the CPU they were going to use to flash the bios so that we could flash them ourselves when/if the motherboard would power on at home. Amazing customer service and great knowledge! Would recommend to any of my friends and will be returning for any future computer needs.

Hidden gem built me a pc that I am using to produce music. Im in love with the computer. Friendly staff and the pricing was fair. I do not know a TON about computers but they were able to explain things to me well enough to be able to make an informed decision on what parts I wanted to purchase for the build.

Amazing place! Great retro games and make amazing computers. Also offer great prices for your trade-in’s! Amazing customer service!!

Nice shop and good conversation. Fair priced retro games. They have most kinds of Nintendos, PlayStations, Segas and Xbox games and systems. They even offer amazing deals buying old games and systems. Im not a computer guy to give a review on that side of the store.Thank you for the great experience and a bigger thank you for Super Mario Sunshine for the Nintendo GameCube.

Living in or near the Rochester area, you are probably well aware that there are not that many stores that focus on PC Parts. Yeah, you got BestBuy, but they dont really have those odd-ball items youre looking for to help build your PC, and besides, Id much rather shop at a privately-owned store than a corporate-owned franchise.Earlier today, I was in need of a computer case. I looked online and quickly decided that I didnt want to wait for shipping. I went over my options and thought about BestBuy. I know BestBuy has some cases, but I didnt know if they would have what I was looking for. I decided to look for a MicroCenter near me and found one a little over an hour away. Now, if youre anything like me, you probably dont want to drive an hour out just to potentially find what youre looking for. As a last ditch effort, I went to google and voice searched Computer Parts Near Me. To my amzment, BestBuy wasnt the first to pop up. In comes Hidden Gems! I noticed it was only a mile away, so I hopped in the car and drove the short distance. Upon entering the store, I was greeted with a plethora of retro-gaming consoles, accessories, games, etc. I saw a couple computer cases (which is what I came for), so I started looking. Found exactly what I was looking for relatively quick with the help of the employees. I decided to continue browsing the store a bit and to my amazement, came across their computer parts area. They have a better selection of CPUs than BestBuy. They have odd-ball items like reservoir fillers (bottles that make it easy to fill a custom water cooled loop), they had AIO coolers, GPU, Motherboards, pretty much everything a computer nerd would be looking for in a store.When interacting with the employees there, they treated me as if I was a long-time friend of theirs rather than some random customer. It really made me feel at home. Super friendly and helpful. The overall environment of this place is super friendly and fun.I highly recommend that everyone who is into computer gaming and retro gaming to give this place a visit. You wont be disappointed!

I took my wifes laptop to them for repair. Being my first time visiting them I did not know what to expect. I found them very friendly, easy to work with, and very knowledgeable. It turned out to be a complicated job but they stuck with it until it was done. The cost was reasonable too. I would definitely go back to them again, if needed, and recommend them without hesitation!

Really nice guys who will help you with anything computer related. was able to buy a pre built gaming PC and was able to play it right away with all the handy tools downloaded. 👍🏻 They do a great job

Amazing customer service. Juan knew everything to know about PCs, my PC runs amazing! Definitely going back to buy any new parts for upgrading.

Faulty service, grossly overcharged their quoted price, and parts were stolen from my computer.I took in my pc to have fans replaced, the set I bought werent performing so they offered what they had in stock. Upon first using the PC the following day 3 of the fans had flickering LEDs, the CPU cooler had not been hooked up after their install, as well as the USB 2.0 to the motherboard. I contacted them about replacing the fans with something more reliable and they stated they would only replace them for the same brand. The following startup 9 of the 10 fans were not functioning correctly as well as 1 of the 2 fan hubs. After contacting about the fans malfunctioning they would not replace the fans with something of better quality, nor would they refund the full purchase price.Also, several components from my PC provided to Hidden Gem computers were not returned after picking up the pc and when I went to recover them they would not give them to me and did not offer compensation nor would they refer me to their management or owner.Thirdly, they quoted $40 for diagnostic and that they would only charge parts thereafter, and with about $100 dollars in fans, the total came to just under $600 for my project with no amendment from the original quote prior to billing.I recommend taking your products anywhere but here.Response to owners reply:My PC was brought in fully assembled, so theres the first lie; secondly, your fan kit was entirely returned as you kept the third hub, boxes, and fan screws then used the fan screws from the kits I provided, keeping the ones from your brand.Thirdly, I brought everything neatly in a tote with a box for all parts, and after packaging the parts to be returned I noticed all the parts you kept for yourselves rendering me unable to get my money back for all 9 of those fan kits. ($212.95) To verify your third lie, you admittedly offered up 2 PCIe cables and a SATA PSU cable along with a cooler master brand ARGB splitter as what you claimed to have left over from my build, but no cooler master parts were used in my PC, and no PSU wires were missing from my build, therefore you clearly attempted to cover up your loss or theft of my parts by offering up random extra wires you had lying around.And what a disgrace to tell me your self that you were just the shift leader and couldnt give out your managements contact info yet here you are running the businesses facebook page. What shady business practice over what should have been such a simple return of parts that were legitimately defective

Very friendly staff! They had really good prices compared to other gaming stores in Rochester.

Nice finding a place that sells all the nostalgic games I lived through as a kid. To top it off, this place sells custom built gaming computers built here in Rochester. Worth the time to check out and help a local business grow.

This place is dank. Turn up and support your local businesses.

The place is very nice for computer and gaming store. Maybe the nicest Ive seen around Rochester. The store has a lot of vintage and collectors items. Games for the N64, NES, even some Atari games, as well as many others. I decided to order a high-end gaming pc, around $2500. It took about a week while parts came in and he built it. 1 year warranty included and havent had any issues so far. Hes a knowledgeable guy who knows how to get the best bang for your buck out of a pc. Would definitely recommend!

Nice guys helped me with fixing an Xbox

Charging scalper prices. These people are part of the current GPU problem. Dont give them your money

I bought a gaming pc a month ago and it was by far the best option anyone could go with! It was way faster than any name brand company and way better for the money. My pc runs amazing and would recommend hidden gem to anyone looking for a gaming pc!

Very happy with the great desk top Computer that was built for me and Very fairly priced.

100% recommended The best prices, excellent deal.

Excelente service

Got some more ram installed and LED fans in my case!!

Computers, video games, collectibles