My tire had a nail in it that could only be fixed at a Lexus or Toyota dealer related to issue beyond my control. I haven’t had good experiences with Toyota in the past but today was different and it was all because of the wonderful customer service received by Jason Land, service advisor. I prefer to go there instead of driving an hour to the Lexus place for simple oil changes so thank you Jason for your superb customer service

I cant say enough great things about Tim Fox. Very friendly and kept me updated on my car as it was being serviced. He was very considerate of my time. Tim walked me through my next services based on the mileage of my new 2021 Corolla. Great customer service and will definitely be back and will ask for Tim Fox.

Great customer service. I was helped by Tim Evans and he was extremely helpful. Showed me multiple options and let me choose what I wanted without pressure. The person that serviced my vehicle was quick, helpful and thorough. Well definitely return.

I went to drop my car off at 4:30 the evening before my appointment and when I arrived Mr Fox offered to have my car serviced right away instead of leaving the car overnight. Less than an hour too, Amazing!!!Thank you, Tim Fox for your excellent customer service and amazing timeliness. Appreciate you!

My service advisor, Jason Land, was fantastic. He took good care of me and didnt pressure me into expensive services that I didnt want to receive right now. He talked to me about all my options and gave the best deal I could afford.

A most pleasant stop after my service soon message popped up i was teated like the only customer of the day. Prompt attention and all done in less than an hour. I was very impressed as i had not made an appointment.

I was in the market to trade my 2008 Tundra and was looking at a 2021 RAV4 Hybrid. I went online to request a test drive and Farrah Parker sent me a text to get some information on what I was in the market for. From start to finish Farrah was amazing. She responsive to my text, listened to my needs and answered all my questions, and in the end made sure that when my vehicle arrived that everything was ready and detailed out. I would highly recommend that anyone looking for a car work with Farrah. You won’t be disappointed.

Toyota issued a recall on my vehicle for frame corrosion. This happened while I was living in Indiana. Moved to South Carolina, plated my vehicle in SC. Toyota of RH refused to comply with the recall because SC is a warm weather state. Clearly, someone doesnt know all of the things that cause corrosion on vehicles. Moisture and humidity also cause corrosion. They were nice enough to reccomend that I drive my vehicle to the nearest cold weather state to get the recall done. That would be VIRGINIA. My personal experience with things like this says that as soon as I get to VIRGINIA to have this service done, they will tell me that they will not do it because my vehicle is plated in a WARM WEATHER STATE. (Remember I bought the vehicle in Indiana, and 90% of my ownership was there.) Toyota said that they had no one certified to spray the corrosion inhibiting compound. They do have people who should be able to at least do the inspection, since they were able to tell me that I needed a brake fluid change, an alignment, and new tires. There were two other recalls that were done-which I had never heard about from Toyota. Kudos to them for helping me with those at any rate. The service department is undoubtedly professional and they undoubtedly do good work-the policies they operate under-not so much.

Our salesperson Anthony greeted us promptly, showed us around and asked questions to find out what we needed. Anthony negotiated a fantastic deal with us. And we got a deal that was at least $3000 better than any other dealership we talked to. And the finance guys Jarrett and Ian did a great job and got us a great rate. The dealership facility was very nice. I would definitely go back there next time Im in the market for a new Toyota.

Great service, David Bowles worked with me to get my car fixed and warranty honored. Work was done quickly.

Me and my wife came here to trade her car in and get her a new one, and we were helped all the way through the process. We worked with an associate with the name “bulldog” and he was a tremendous help and extremely nice. I would definitely recommend this store to anyone.

I recently leased a new vehicle and had a great experience working with Scott and everyone over at Toyota of Rock Hill! Would highly recommend this dealership. The team was professional and very helpful. Even with the tough car market right now, they still managed to help me find the perfect vehicle. Scott took the time to go over all the features in my new vehicle which I really appreciated. Will definitely be recommending them to my family and friends.

Toyota of Rock Hill gave me a great experience from beginning to end. Ask for Anthony McKie and you’ll be well taken care of.

Farrah and Todd were great to work with. The waiting area its also really nice with different teas, coffees, and other drinks (all complimentary). In the end, I didnt want to use my entire budget or finance, so I bought used elsewhere. However, with that being said I would definitely consider them in the future.

Absolutely love my car! We worked with Scott Hendrix. He was WONDERFUL to work with. Very helpful and courteous to our needs. We were stuck between two cars and he helped make the decision! I would love to go back there in the future and work with him. Scott is great!

On Saturday 10/30/21 at 5:30pm we looked at a car for our son who was at work. This car was not even prepped it just came out of the shop. We said we would probably take it but had to run it by our son since he was paying for it and would call back in the morning. We called in the morning to tell them we would take the vehicle and we were called back 1 hour later and told that the car has been sold. I think that is wrong and deceiving to the customer. I guess this is their new way to do business. We purchased a vehicle in the past here and had a friend purchase one as well. NO MORE!!I

Jason was extremely kind, helpful, and HONEST. Fast, efficient, and quality service. Definitely felt like my car was in good hands. First time at Toyota Rock Hill and will definitely be going to them from now on. Great experience!

Toyota of Rock Hill has the best service! I scheduled an oil change first thing this morning for 11:30. In no time they were calling me to let me know the car was ready but that they noticed the alignment needed addressed. Rather than pressuring me like a lot of places do, they sent me a link to confirm whether or not I wanted them to complete the additional service. Tim was great and was in constant communication with me. No better service!

Quick turn around at Rock Hill Toyota on this afternoon service appointment. Jason Land provided amazing customer service by making me feel welcome and that all my concerns were addressed! Vehicle was washed prior to departure with a complete vehicle inspection report. Well Done!

Lauren, Service Advisor and Jared, technician exceeded expectations. Lauren asked relevant questions to better understand my request for a diagnostic and inspections resulting in appropriate observation of problem. Very impressive that she voluntarily offered for me to see the result of the inspection. Jared showed a d explained the problem with recommendations. Both were most cordial in communicating with me.

Service was outstanding, timely and professional. Tim Fox, my service advisor was very helpful and he made sure all my questions were answered. Would highly recommend him and this dealership to other customers. Great experience!

Wait times can be long, even after your vehicle is ready. Service providers can be attentive and keep you updated on service progress.Waiting area is clean and coffee is provided free of charge. As with just about with any dealership, cost of repair can be expensive if you no longer have coverage. Long wait times if you need a part ordered.

Scott H. was wonderful to work with on the purchase our our new to us, preowned vehicle. We had been searching for a while and visited many dealerships. Scott’s patience and no pressure approach is largely what brought us back in to this dealership to buy our car. Even making the deal was simple - they stood up to their website’s declaration of no haggle, fair pricing. The car was super clean and in great condition, we felt very comfortable in our purchase. Finance with Miguel was super smooth as well. Miguel was so friendly and well versed. Our interactions with both Scott and Miguel left us feeling like we bought a car from a friend. We also out of the business office in a relatively short amount time which we appreciated greatly! Highly worth the 1 hour drives we made down to SC from Union County. Thanks again!!

Shawn (my service contact) came out to meet me as I drove up to drop off my Tacoma for service. It was quick and easy and we were soon off for breakfast. The service was completed after we finished eating. There were no problems and a very convenient service.

I recently dealt with Tom Funderburk. He is extremely helpful and courteous. He went above and beyond for me. The staff was also friendly. I had a great experience! Will recommend to friends and family!

STAY AWAY FROM TOYOTA OF ROCK HILL!! I would give Toyota of Rock Hill zero stars if I could. I took my 2012 Lexus ES350 with 90K miles on 10/23/21 to get oil change and tire rotation. I was told the car needed a new serpentine belt, the right front CV axle replaced and the rack and pin replaced for $3,871.53 plus tax. I was leery because in the recent past I discovered Toyota of Rock Hill had charged me for synthetic oil changes when they actually used regular oil. So I took my car to Woodies auto service in Fort Mill on 10/28/21 for a second opinion. Woodies showed me that none of the items that Toyota of Rock Hill quoted needed replacing. They did show me the power steering pump was leaking, completely missed by Toyota of Rock Hill. Woodies also provides a 36 month/36,000 mile warranty. This was the last straw for Toyota of Rock Hill. I will NEVER go there again.

Great visit. Always thorough with findings and needed up keep

I received excellent service. Made the appointment the same day, the representative is very professional and they serviced the car in less than one hour. Overall I am extremely happy with Toyota Care Service. Thank you.

UPDATE- After posting this I was contacted and my request was met. I appreciate the quick response and the disappointment the manager showed. Communication on his end was great. Thank youI had a diagnostic done on my sons truck. They told me it was going to be over $5000 worth of work for some exhaust work and front end work which I thought I was outrageous. I requested a print out of the work that needed to be done. I made this request at least a half a dozen times and multiple times I was told I would get it. I called them, some times talking to my rep and sometimes I left messages. I also sent emails requesting the info. They charged me $100 for the diagnostic and I never saw anything for my money. Needless to say they did not work on the truck. I fixed the exhaust with a new gasket and two bolts ($20 total). I will not be going to back here for any kind of service. Good luck

I really like the lounge . Even though I found out my 2011 Sienna needs 4200 worth of work done. Shawn was nice and no the other guy isn’t his twin(insider).

Farrah and Jarrett made the process fast and pain free! Recommend them to everyone!!!

Shawn did a fantastic job of handling my car service needs. He was always in communication to get clarification of specific issues and to share a more detailed wrap-up timeline. Great service!

I was greeted fast. The service was quick and the service person taking care of me was super nice. I traveled further, it was definitely worth the drive for me. I would rather drive then sit in the waiting room for long time waits.

Curtis did a great job communicating with us as we gathered information prior to driving 3.5 hours to look at a vehicle. Once we decided to move forward with the purchase, the process was smooth and efficient. Shorted time to close any vehicle!!!

The staff at Toyota of Rock Hill was very helpful with my visit. Got me in and out in less than an hour. Tim walked me through what I needed for my truck and ask if I had any questions about service and any issues I had. Will definitely be going back to visit them next service.

Just saw a persons TikTok from your dealership. Teaching people about the window sticker then shows your addendum sticker showing you charge 300$ for all weather floor mats but if you would have ordered them with the vehicle and it was on the window sticker they would have been 249$ that’s some shady practice that makes the rest of us look bad.

Shawn was great! He had the car fixed up in 1 hours time. He got me a Lyft so I could get my errands done. He was also quick with the check in and check out times. Thank you 😊

It was a great experience. Tim Evans is always very professional and kind to me. I can always count on him to give me good advice. Thank you Tim.

The salesman(Bulldog ) was terrific.When I pulled up, he was standing there. We gave him a few “must haves” and he said I have the vehicle for you. I not looked at the one vehicle because it checked off every box! Even items we didn’t tell him.The whole experience was easy and relaxed.The staff were friendly and pleasant. The facility was clean and modern.I highly recommend them.

Horrible!! Waited for the vehicle for two weeks to arrive the dealership,eventhough it was advertised on their website.Arrived at the dealership and they said we dont let people test drive our high dollar vehicles unless the numbers workWhy did you take a photocopy of my license then?Underestimated my trade by at least 3k-5kI know this because I have went to previous dealers and secondly they have a two year older vehicle then my vehicle with less options, but more mileage for more money they were offering me on a tradeI was a serious buyer ..not looking for joy rides

Tim, the service representative, was very friendly and helpful. The service on the actual vehicle didnt take long either. Very happy with the over all experience from Toyota of Rock Hill.

First time using this service center, and I must say that I had a pleasant experience. My advisor, Jason was awesome! He was extremely professional, very attentive, and extremely knowledgeable. Very upfront and transparent, and ensured that all of my service needs were met. The work performed on my car was top notch. Newly relocated to Rock Hill, and I will definitely be returning for all of my car maintenance needs.

Today was just not the day. Normally I go through the week. Its much more professional. I scheduled online chose one oil change without telling me they had to do the higher price one so my checkout was much higher than expected. Checkout took entirely too long. In 8 yrs today was the worst service ever.

Tim Fox is an excellent example of great customer service!

Great personalities at work! I walked in knowing exactly what I wanted. Bulldog was such a great man to work with. He made the process so much more personal. This is one of the few places that didnt try to mansplain or talk down to me. He even helped me get the car I drove in with home. Definitely above and beyond for a salesman and reflects wonderfully on the people who work at the dealership. I would buy from them again.

Thank you Timothy Evans for that excellent service. He made sure I was taking care of and faster service. My car was brought back to me the way I dropped it off I really liked that. Thanks again Timothy

Thank you Toyota for a wonderful, quick, and efficient job done today. Besides the great service, I was also blessed to be able to get a $10.00 discount off the service done. The car runs great and smooth after the oil change and tire rotation. Thank you very much, Toyota!! .

Just wanted to tell tom funderburk thanks for treating my wife so awesome (not really) being so hard and firm on price that u saved me over 3 grand when she went to Toyota of Columbia yea they will treat u a hole lot better at Pete Boulware Toyota of Columbia SC

I had my Camry hybrid service with oil change and tires change at Rock Hill Sc, it’s great. I got discount 10% and 1 free tire, I’m waiting in nice lobby with free snack and drink, I got free car wash too when they finish it my car

Awesome customer service. All details of my service were explained, including cost and time for completion. Jason was really helpful. Only reason I’m not giving 5 stars is because the car wash or detailing service is never available…

My 2020 Toyota Tacoma had its rear driver side back glass busted out and I wanted an OEM replacement so I reached out to Toyota of Rock Hill for their service. The two people I talked to were very polite, but I will say never stated whether they had the glass in stock (which all it took was to walk to their service portion and ask their co-workers). When I drove up there for my set appointment, I was then told it was not in-stock which was pretty frustrating. Jason reached out to me later that day. He told me they could order the glass before 3pm and get it the next day which thankfully they were able to. The replacement was done the day the glass came in. Overall very satisfied with my experience. Thanks Jason & Toyota Service crew!

Great service, comfortable waiting area awesome coffee. Great experience. Much better than some other Toyota dealers in the Charlotte area.

I popped in without an appointment and hoped they would have time for me. I did offer to make an appointment but was told ya we can slip you in! Wait time was short, communication was great! They even gave it a bath. Definitely recommend their service department

The staff was very professional and courteous. Service was performed exactly at the time of the appointment. I didn’t have to wait too long for the service to be performed. All the information about the service was provided to me even before I got my car back car back.Thank you Toyota Team at Rock HillTony A.

Quickest oil change Ive ever received. From the representative meeting me at my vehicle when I first arrived to providing every detail in between until my vehicle was done. Great experience.

Very Easy and Smooth Process! Thank you Toyota of Rock Hill for making my First time Car Buying Experience a Great one!

Great service. Helped with my issues

Had a good experience with Scott Hendrix when looking for a car. More relaxed and easy than expected of the typical sales experience. Knowledgeable and gave the details needed, without pushing anything unnecessary.Completing the application online was fairly easy.Overall a good experience so far and hoping it continues as my vehicle is serviced.

Lauren displays Professionalism and courtesy throughout my experience. While there she kept me updated and made some real helpful recommendations! I respected her recommendations! Thanks for an awesome experience! Will be back!!

Professional and to the point. Excellent service and customer relations. Immediate attention to my appointment. Check in was quick and the online report really helps the flow of the jobs being performed. Nothing negative to say. Definitely recommend to everyone. Car was ready on time and pickup was a breeze. Will return for any and all maintenance on my Highlander and Tundra.

Shout out to Scott Hendrick. Thank you for my new Tundra. Keep up the good work.

Ray was very personable and answered my questions.The young woman who initially accepted my vehicle, informed me of the best grade of windshield wipers to get installed and that the engine filter was not necessary at this time to be replaced.

Both Tim Evans and the technician (I think his name was Norbert) were very good. I was concerned that the filters I was paying for might not make it into the car since I had dealt with dishonest dealerships before. Mr. Evans without hesitation took me onto the floor so I could see for myself. I appreciated that. Definitely would recommend them.

Our Service Rep was Mr. Fox and he is awesome. I would rate his service a 10 out of 10. He was friendly, knowledgeable and really made us feel valued. Thank you for such a positive experience!

Super efficient. Great care. Car emergency handled with ease. Will return again.

This was the most pleasant and professional service appointment I ever experienced. I am so glad I decided to go to Rock Hill Toyota. Jason Land handled everything for me and walked me through their process. No stress. No hassle. No long wait times. It was terrific!! Thank you Jason

Excellent service as always!! Same price as other shops so cant beat it!

Landon was efficient, professional, and conveyed a genuine sense of caring

The salesman the gentleman in finance were very nice and efficient it was by far the easiest and fastest auto purchase I ever experienced. I live near High Point NC and drove to Rock Hill SC it was was well worth the drive.

Great experience at Toyota of Rock Hill! My brother was in the market for a new truck, so we came here as our parents have always loved their experiences. We were greeted by the salesman, Curtis Goodwine, who was awesome from start to finish. He was the exact opposite of what you would expect a car salesperson to be and made the car buying experience for my brother enjoyable. He was knowledgeable, laid-back and not pushy, and such a hard worker. Miguel in financing was also great. He explained everything well and genuinely wanted to help. I would highly recommend Toyota of Rock Hill!

Great service and done in a timely manner. Cost was much less than I expected due to Toyota Care looking out for their customers during this pandemic. Highly recommend Toyots of Rock Hill.

All of the service team were great and very helpful. Fox worked hard to get my car in quickly and back to us before we expected. He was also able to beat the best price of a competitor on a quote for some future work. We will definitely return to Toyota of Rock Hill for our vehicle service.

Fantastic service today. Fox was very friendly and helpful. Took care of us and had the car returned the same day.

I live in the Charlotte area and work in the Atlanta area. I was on 77, about 30 minutes past Toyota of Rockhill, when the dash lights came on. I had my car towed to them and they had it fixed that day. They were nice, Informative, and on top of everything.

I went to them to buy a reliable used Toyota. They sold me a Toyota with a hole in the engine block. I had to replace the engine 4 weeks after purchasing. They would have seen the hole in their inspection and chose to sell anyways. I filed a BBB complaint and they said I should have come back to them to fix the engine. Why would I have them fix the engine when theyve proven they cant be trusted. I work in finance and will be sharing my story with all my contacts to not do business with this dealership.

My appointment time was brief but detailed. The customer service is 5 star. I appreciate the clear communication and speedy service.

Jared Deal was amazing in taking care of my vehicle. I had multiple sensors that errored at the same time. I felt confident in taking my car and having it diagnosed correctly. He figured out what was wrong and had it fixed the next day.

No haggle pricing for used vehicle. Fees for docs/registration are reasonable. Closing with the back office was quick.

My experience at Toyota of Rock Hill was amazing! Excellent customer service. Everyone was very helpful and knowledgeable!

Very friendly staff. Didn’t try to press to buy unnecessary services. Was given a 2 hour estimated wait time for a recall issue, and I waited for almost exactly 2 hours. Plus, the complimentary car wash is great. Will definitely be returning!

This was the best experience Ive had at Toyota in the 8 years Ive owned my vehicles. It looked crowded so I was worried Id be there for hours. Usually Im there an hour and a half. I arrived at 8 and was in my car by 8:44. Lauren was friendly and polite! Great experience and Im so pleased with the fast service.

Everyone who helped us were awesome. We will definitely buy another vehicle from Jerry Cole.

Farrah was extremely helpful and responsive. She asked me what I was looking for, found it for me, and provided a fair deal! She started all of the paperwork online so that once the vehicle arrived, the process was smooth and efficient.

Excellent service from scheduling to recall service.Everyone friendly, professional and gave great customer service.

They are awesome and helpful. I had been to 8 different dealers this week and they were the most helpful! I love my Prius

We had a great experience working with Jomo. He was very helpful on the day we purchased our vehicle. We then noticed that our paper tag was about to expire and we hadnt received the official tag yet. I called, left messages, then had to call back (Jomo would return my calls, but the business office would not). I ended up making several calls to them over 4 months time about the tag. We went through 3 paper tags before the official tag finally arrived. They stated that there was title release problems from the bank....how did they sell the vehicle without a title??

Great experience! My car was completed before my appointment was even supposed to start. Thanks, Tim and team!

Very pleasant experience today. My service advisor, Tim is always friendly and informative. AND my vehicle was finished when promised and it is clean!!

Sales process was really easy and simple. If I ever decide to purchase another vehicle, I’ll definitely look here first! Loving the 2021 CamryThank you!

Great service, fast, clean facilities.

This is my second purchase at this dealership and I plan to keep coming back. The GM Curtis lives out what all GMs should be and went above and beyond. Miguel the finance director is down to earth, knows the needs of his customers and went the extra mile. Tom the sales person is the man to go to help select your vehicle and even ensure my wife’s phone was setup completely to utilize all the features our vehicle had. Thank you Toyota of Rock Hill.

I have had better service in the past, better communication by Lauren who possibly no longer works there. I was there for an oil change, was told I needed tires, would have scheduled for another day if I had known it would take 45 minutes longer than I was told. Hence I was late for work. I work in the service industry so. I think that better communication and consideration for me as a customer would have definitely been appreciated. I left there today with a frustrating experience. And when the technician brought my car around I said thank you, he replied yep. I just hope the actual car service was done properly.

Service was great didnt like the 10min wait for someone to come out and check me in its okay if someone come out and say we will be with you shortly.

I had my Lexus serviced here and what a great experience! Tim was very helpful and friendly, he went above and beyond. Great customer service, will definitely be back.

My service agent,Tim, was professional and courteous. He will be the one I ask for when I return. C.Loflin

I was traveling from Maryland to Rock Hill to drop off my son off for college and my oil changed maintenance light came on and took my car to the dealership for service and FOX took excellent care of me. He was AWESOME!!!

Good friendly/respective service

I had an appointment with Tim this morning and he was very informative, helpful and friendly. As a young woman getting your car serviced can be intimidating but Tim went above and beyond to get me checked In and out in a timely manner and keep me updated on what I needed . Thank you !

Always communicate very well and are always friendly and helpful! Glad I decided to stick with them. Bought a new car and they have been so eager to always answer and questions I have and make accommodations when needed!

Good buying experience. Dealership doesnt gouge you on price considering the current inventory shortage. Low pressure environment.