Horrible customer service. Pain out rude, and they act like robots over the phone or something. Had someone go to Rock Springs to get two gallons of paint Sunday, she got the wrong color. I paid for the newest paint called Dynasty. Cost me a pretty penny. I asked if there was anyway to just swap the two gallons for the exact color I needed, which is just plain white. I have to drive an hour and half down there, and instead of being helped out, just pay again for another two gallons of paint. Not very good hospitality, or service at all. They wouldn’t even consider helping me out, it’s insulting and disrespectful. Learn to have some compassion seriously..

Staff were fine, nothing too amazing per say. Products are usually top notch. They have an isle for individual ratchets and wrenches and sockets which is amazing when you need a 3/8 drive wrench that breaks often. Plenty of space as well in and out of the store, though that is a must when they drive forklifts around.

The new guy in the Paint Department is HORRIBLE! I asked him a simple question and not only was he WRONG but he answered me in the most snarkiest way like he was Mr. Know It All! Then I received my paint without the supplies that usually come with it. They should really stick him somewhere else where he isn’t interacting with customers. I definitely won’t be going back here for paint!This is sadly my only complaint about this Home Depot because the rest of the staff is Amazing!

An woman named Dawn was the most helpful employee I had ever met. I went in there super stressed out about finding blinds to fit a bunch of different window in my house that were all different measurements. She helped give me advice about getting them cut just a little smaller than the window so they dont rub again the framing and eventually become damaged over time, then she happily cut them for me. I came in a few days later and she helped me figure out how to measure for vertical blinds and genuinely wanted to help me. I was nervous about buying the wrong ones and she was more than happy to tell me that if they didnt work out to just bring them back and well keep trying until we get the right ones. This woman most definitely went above and beyond what was expected of an employee and with such patience!

The reason for the 5 stars is at the end of this long post! Went in looking for several big items.. as I know right now everything is back stock. Asked the lady in the large appliances about refrigerators and she said all the ones we wanted were back stocked and good luck. My husband asked if she could check other stores she told us no but she could give us the numbers and we could call!!? Seriously?? She finally called another store after my husband had words with her. We had several more things to get but after that interaction we were not expecting anything good! And then Gillian in the paint department totally gave us our faith back in humanity! I needed a a perfect match to cabinets we had previously purchased at this store, it wasn’t coming up in their system so she walked back to the cabinets and brought back ONE OF THE CABINETS!!! WOW! Now that is amazing customer service! Thank you Gillian! We will be returning!

Not a whole lot of other options for a lot of the things I need so it sure is nice to have in town. Most of my visits are good but we’ve had some bad experiences ordering things.

Great selection, one them places a person could go and spend all day looking at tools and smelling the lumber.

Took my German Shepherd in for the first time. SHE LOVES HOME DEPOT! Several customers and employees approached my GSD to pet her. She was in lala land with all of the affection she ws getting. A great socialization skill that is essential for all dogs. We had such a great experience that why go anywhere else from now on...

Spent a couple hours just looking around very nice store

Fantastic as usual! Nice customer service!

Great place to pick up stuff for your yard.good price and very friendly

This store has the worst customer service I have ever seen. If your price on something has changed, maybe you should label it as the correct price instead of refusing the price listed and being extremely rude about it, then proceed to have your employee rip the price tag off then call your customers liars.

A gentleman there actually asked if I needed assistance which was refreshing, and knew exactly what I was talking about and where it was. Reasonable cost. Fast check out. Good experience.

We ordered a freezer on Black Friday (November) and were told it would take until mid-December for it to be delivered. A short while later we were called and told it would not be delivered until January. Then a while later, not until the beginning of February. Today I received another call and now it wont be delivered until March. I called to talk to somebody who blamed all of this on COVID. And said there was nothing they could do. I said I was not dealing with a third party, I was dealing with Home Depot who took my money and who gave me a shipping date and estimate on subsequent delivery date. I was told what do you want me to do? (this was Megan). I asked what the company policy was in a situation like this. I got no suggestion from her. How about free delivery or a discount or something to keep me satisfied as a customer???? They are fixing to lose this sail as I am ready to go someplace else -- even if I have to pay more.

It was fun to go in and check out all do it yourself. Ideas it is a great atmosphere to stimulate your creativity

Well stocked and helpful.. Staff helped load trailer.. Very good experience!!

We scheduled a carpet installation so far everything has gone smoothly.

Bill is super helpful, but busy, took the time to explain my project, but I had to wait for my turn. Worth being patient for the knowledge he shared.

Found what I went for and more. Staff was polite and professional. Cleaning supplies were fairly well stocked, though still limited to 2 per customer still. Good to see clorox back on the shelves. No lysol yet unfortunately. Hopefully soon.

Love home depot. I could spend hours just looking at everything

As always friendly service

Just love your store

Typical home depot. Staff is somewhat helpful.

1st visit from other state. Awesome friendly associates.

Hard to find anyone to help. Prices dont have to skyrocket due to the government.

I just want to thank Jason in the paint department to which he help me and I had no idea what I was looking for an interior paint and he just walked me right through it help me and gave me the best options in pricing, he didn’t make me feel like an idiot. Amazing customer service and checking out I went to the service desk, And the young lady that checked me out was super nice all around I had a really good experience here so thank you

Always love spending time here its almost like a second home

Employees wear their masks down which is useless, otherwise good service

I find everything I need and more each time I visit.

I love Home Depot

Have to drive 60 miles but worth it.

Always great, except when theyre overstaffed then everyone that works there is talking to oneanother

Large selection, employees available to help if needed.

Was good, too many patrons without masks, check out was quick and helpful

Had all plumbing parts I needed but you need to register for military discount now to get it

We found what we were looking for, and got in and out quickly.

Did the curbside pick up. Worked great, didnt have to run around lost inside looking for stuff.

In & out pretty quick( for a full trailer anyways). The receiver Lady was friendly & polite. I enjoy coming here to deliver!

Quality products! Efficient service!

Humongous compared to the one at home. They have everything!

Any thing I need for building plumbing electric projects tools

Great associates, both friendly and knowledgeable.

I found the things that I needed very nicely. The clerk in millwork was very helpful. The store is clean and well organized.

The staff is under educated as to what true industry standards are. But this is a big box store you cant expect much. The people are friendly and helpful as they can be.

Didnt have exactly what I wanted but the people were friendly and helpful

Went to the paint department the young lady and man were very helpful and helped me find what I needed

Love going to Home Depot to get things for my yard. Always get the help I need finding the right tools for the job. Not so fond of calling them to get information though. I get hung up on and passed off to other departments with no answer.

Great place for chickens to eat near the shop tonight at least the next right to be in touch and be in a hurry and get 666th 6AM in a few months ago when you are doing a good job on your home for the 66next to 6AM and the closer you get the more you are going 6through the more likely 6AM the next day and then to get to know the other side and 6AM to get a better understanding about it Im not going anywhere in my prayers to get a job and most everything I need is a great way of doing it is to help you butcher your life is a great place for you and you are a good friend and you will need a little more help you will be done by the end is it

Still haven’t recovered from the ridiculous price hikes.

Home Depot is only missing a Genie in a bottle. Their staff is knowledgeable and always willing to help. They have a wide selection of products and can meet most if not all home DIY projects.

Still love the Home Depot... I wish I didnt hear bad stories from my friends, about them but, it shouldnt take 2.5 hours to round up and pay for wood and rebar...

Home depot has what you need. Prices are good.

A little hot but pretty good for a home store everything is organized and you can find pretty much anything you need

Appliance department is an absolute joke! From trying to find a sales person to finding something in stock. No one seems to know anything or really care. The whole department just seems to be an afterthought or possibly run by toddlers. They might as well just let you know up front that if you purchase something its going to be a nightmare. Thats if course its in stock and not back ordered indefinitely.

Very efficient and timely check out time.

Helpful friendly people! Thanks!

I got all the help I needed and more and the guy helping me saved me more than half of what I was going to spend thank you.

I would rather shop at a local Ace.

Always fun to go to home depot. They have just about everything. Unfortunately there is the downside that all big box stores have, some things lose a personal touch, sometimes you think the price is good but it isnt, and sometimes its hard to find the right help. Nothing that keeps me from coming back though.

They had what I needed at a great price. I found the employees helpful, patient with me, and a pleasure to work with.

Perhaps I am in some way biased, but I love this place.

Pros:Affordable building supplies and tools.Cons:-Staff is not knowledgeable about the products they sell.-Will Call orders are not to be trusted and must be inspected for quality before leaving store.-A lot of timber is warped.-Staff avoids responsibility by sending customers to irrelevant sections of store.-Products such as sheet-rock, cabinets, glass, etc are not handled with care.

Super helpful staff and almost always have what you need.

They must have had a meeting recently about items being stolen...my husband and I were in the sprinkler system area, an older gentleman employee approached us said hello and then just stood there watching us while we looked for the sprinkler parts we needed. He didn’t ask if we needed help just stood there watching us expecting us to try and steal a dollar sprinkler part. Next time we need sprinkler parts, we will just order online from Lowe’s

Super friendly super helpful staff I would definitely recommend the home Depot in Rock springs if youre unfortunate enough to be stuck in Rock springs 😉

Cuz o the rona wasnt very busy, full shelves

Talked with Greg and got a quick primer on measuring continuity.

If youre going in for something that you can just pick out and buy and leave, its great. We went in for a washer and dryer set tonight and not only were we told that they had none of them in stock, but the salesman did not seem to care whether we even bought something, let alone if we were happy with our experience. Spoiler alert: we werent. He told us nothing about features they had, gave us no reason to buy, and looked like he could not wait for the transaction to be over so that he could leave. Which, he did. Immediately after the sale was made. We asked, simply, if we would be notified when our order arrived and were told that no, we would have to call after about 10 days, because they were prepping for Black Friday. Ive never been displeased with the service Ive received from this Home Depot before, and I love their prices, but for another large purchase like this, I think Ill just spend a little extra and shop online or go to SLC.

Service could be better. Stood there in view of employees and did not get assistance for what seemed like 30 min.

Low help you get everything your self and dont ask anything

Got many ideas for minor changes needed to refurbish our older home without a major outlay if cash. Employees most helpful!

The service is good and the people are nice, just think they are a little overpriced. Glad to have a major store like this in town though.

A great place for every Tim and Tammy the Toolperson Taylor!

Had everything I needed

Definitely lower cost than some other places. Sometimes it feels like no one wants to help you or that you feel like you are an inconvenience, asking for help. It could also be a little easier to find things, especially simple things you would expect on a shelf.... Oh there it is at the end of an isle or in a box display totally away from where you would expect it to be.

All in all a good store. Getting help is somewhat of a task at times, but everything seems to go smooth after that. The new app makes it easy to find items in a rather large store setting, but they usually have what I need and at a decent price.

The employees are very knowledgeable and actually know where items are located when you ask them.

I was able to find the things I needed with no issues, however I asked twice for assistance to get a toilet down....after 45 min. And no Im not joking! A very nice customer helped me out.

Pleasant appearance, knowledge staff.

I was in your store on 7.16.19 at approximately 2:30 pm wanting to get a certain type & size shipping boxes. Had checked web site before hand on stock availability was happy to see that was 21 available because I needed 10. Went to Checkout / Customer Service one girl on phone & the other having a conversation unrelated to store with customer in front of. So I then found another employee who directed me to the far wall to the left & what I was looking for wasnt the there. An employee by the name Jeremy was kind enough to ask if I needed assistance in which had helped but there was only one box. He then went to check in stock room & there werent any. He stated that your store would be getting a delivery on Friday. Kudos to him !!!! Thats what I call Customer Service !!!!! 👍

Every single time we come here the staff is not friendly and has a huge attitude when we ask where something is. Tonight they looked at me like I was dumb when I asked where something was. The associate told me it was in isle 11. When I couldn’t find it I asked another associate who was equally as annoyed by my request and found what I was looking for in a completely different isle. I wish this was a one time experience, but it’s the same experience every time. We’d definitely shop some place else if there were more choices in Rock Springs.

I wish the people were a little bit more knowledgeable. Overall staff is friendly. The store is clean. The customer service isnt too bad. Weve had to do some returns before, and though a bit sluggish they have typically taken care of us.

Ok

First time using curbside pickup and it wasnt too bad a little confusion because the extension to call on the sign had to be rerouted at one time but still got to somebody that helped me and brought my stuff out and I was on my way.

Was denied veterans discount even having veterans designation on my state drivers license. RS store requires special registering with their store before giving Veterans a discount even though the policy put out to the public clearly states that you just need to be able to prove you are a veteran to receive discounts on Holidays. RS special policy is sure to take enough time for the Holiday to pass, ie VETERANS prepare for the run around with RS home depot, and no discount.In the end, Lowes in Utah was glad to give me a discount for the $3100 I spent on a zero turn mower.

Get what we like and want, nice services

Love shopping here people are friendly and very helpful if you cant find anything theyll find it for you

Always a good experience at Home Depot in Rock Springs for us. Plenty of help on the sales floor for our crazy questions and enough registers open to expedite our check-out. Store always seems clean and organized and the staff if very professional. Truly 5-stars!

I was in the flooring dept for almost 45 minutes. No one come up to me n asked if I needed help. Im wanting to get new carpet n wood flooring for my home. It would have been nice because I do have questions!!

Excellent found everything I needed and the service was great nice people

Great I found everything I needed for my home improvement project

Found my cherry trees

Nice people but cant always get help... however this time someone did help get a box of grout down from about 8 feet up. Thanks

Drool. Gotta leave the check book home. They have a tremendous selection of tools. Believe it or not, they have STRAIGHT 2x3x96 lumber.

This Home Depot has some truly dedicated employees. They go above and beyond to help you find exactly what you need.

WHAT THE HECK IS THAT BLACK AREA WITH STRIPES AND A FEW TREES MIXED IN?????? A WHAT?????? PARKING LOT??????HAHAHAHA! NO WAY. NOOOOOOOOThat is the most ill designed parking area I have ever ever seen. It might, maybe, work for small small compact vehicles. In fact I was recently side swiped there in their lot causing $600 damage to my vehicle and luckily the person stayed around to accept responsibility for his actions. That parking area is not for pick up trucks or vehicles with trailers. Its not even fit for large cars. At least put the parking spaces on an angle so that you can get in-and-out of the spaces. They were a real dummy whoever designed It. The person that approved that design is just as bad.I would give the people that work there a C So far as their knowledge and helpfulness in the store. Thats generally. There or a few employees that are very helpful and very knowledgeable also. The cull lumber is a joke, its as though somebody scattered a Box of wooden match sticks and threw them on a cart. I have gone to other home depot stores and it is well organized and they move that lumber quickly. Who wants the dig through all of that tangled the mess..? I like the store and I go there and put up with the shortcomings. The manager is key to the success of a store. Somebody needs a fire kit under ther chair.

Huge store, so chances are youll find what you need. They also sell Flex Tape and other Flex products.

I Just Love This Place!!!!

Really should get a nice girl to help with flooring and carpet. The one I tried to work with today was a snot so I will be taking my business elsewhere.

I would give no starts but you can’t. Terrible service in this store. We came 2 hours to buy a bathroom vanity and couldn’t get anyone to help us see what’s in stock. We finally gave up on the vanity and we’re going to the flooring department to get one other thing we needed. Again couldn’t get help and couldn’t find the item. We left with nothing!! Drive to Casper or Cheyenne to Menards they have way better service. They lost over $500 in sales but probably don’t care.