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Advance Auto Parts
5405 E State St, Rockford, IL 61108, United States
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Advance Auto Parts
Comments
ja
Review №1

I went in for wipers and Kent V. Helped me,but was not much of help, he told me the wiper numbers and where they are at, I asked him which he recommended from his experience, he said it goes based on prices, he did install em as asked but I could tell he was not happy with doing his job.when I said thank you he said nothing. He did his job as he had to but not great customer service. If he hates his job he may need to find a different one,just saying

Je
Review №2

Helpful staff to look up what I need even when I dont know the name of the part 😉

Ja
Review №3

Had what I needed in stock, friendly and helpful staff

Ma
Review №4

They work hard getting all parts you all the time

Ch
Review №5

Worker looked up what headlights I needed for my vehicle and sold me the wrong ones.

Ke
Review №6

Very helpful staff bending over backwards to make sure I got the right part.

Jo
Review №7

Very pricey on windshield wipers when in there to get some for my van and the cheapest I could find was $20 for one wiper

Da
Review №8

They’re good place to go fund all of your cars

Do
Review №9

The staff was very helpful and also told me my different opinions for my auto parts.

To
Review №10

Good place, good people, very helpful.

P
Review №11

Very attentive to ones needs....help me to look for the tool i needed. They give good online discounts.

Da
Review №12

I ordered the part online and drove 20 miles each way. I arrived and they did not have the part. Said sorry. They did not adjust their inventory and did not want to comp me for their mistake. Called corporate office and they took care of the problem.

Th
Review №13

Good people

da
Review №14

Horrible customer service. Dealing with toddlers!!

Ch
Review №15

Always get great deals here!

Ed
Review №16

Live 2 blocks away..loaned me small screwdriver to open inner door in apt and and return. Very nice people..

Mi
Review №17

Ok

Ba
Review №18

Great

Jo
Review №19

Dont always have parts in stock and the prices are a lot higher than They are at Rileys auto parts

Sa
Review №20

Chad was incredibly kind, knowledgeable, and helpful to me over this past month with some issues I have had with my vehicle. Very thankful for friendly and professional service!

Mi
Review №21

Mr beach, was 2 years ago, place ok, look for stuff for pals car. :-):-)

Da
Review №22

Wait 20 minutes and to be understood very bad service

ji
Review №23

Battery change. Quick and easy, very helpful.

je
Review №24

First time I tried the online app. It was fast and easy. I was in and out the door quickly.

KA
Review №25

Good service

Sa
Review №26

Purchased a few items online and made a pick up. The items were readily available. Helpful and knowledgeable Staff. Also helped me in returning a wrongly purchased item. Its better to Order the item online and pick it up since few coupons are not honored for In store purchases. Definitely will recommend for future purchases.

Mi
Review №27

Bought a battery online and picked it up in store. Asked if they did free installation, and Chad was happy to help. Thank you!

Bo
Review №28

Helpful employees. Always willing to help you out. Definitely a consumer friendly place to get parts and service for vehicle maintenance.

Ad
Review №29

Nice great service nice employees they dont get mad when you ask for help

Do
Review №30

I was trying to change one of my wiper blades in the parking lot. One of them would not move and one of the clerks came outside and help me out. The help was much appreciated. Good job

Ra
Review №31

I buy a lot of parts from this store for my own cars and customers but today when I tried to return a product that went bad after 20 days, their new part left me stranded, went back to return it, they didnt want to refund me the money or even store credit, I didnt have the receipt anymore but they didnt even want to look it up in the computer. Very disappointed and I will never buy anything from this store.

Go
Review №32

My check engine light came on so I pulled in thinking someone would come out and help me. But all they did was hand me the reader which had seen better days. So I just walked out went down the road to auto zone.

Da
Review №33

They have helpful tips and suggestions to make it right.

ch
Review №34

Awesome help from Chad. Super knowledgeable and not pushy with the sale.

Jo
Review №35

Looking for a rear windshield wiper for my VW, they were the only ones that promised it by the afternoon and delivered on that promise

Ga
Review №36

Selection was good, but staff wasnt very helpful. Found parts I needed online for half the price.

To
Review №37

They had the shocks in Stock and personal were very knowledgeable. In computer.

Je
Review №38

The Hispanic guy clearly favors other hispanics. I waited for 15 minutes while he just talked and laughed with another hispanic customer before someone else passed by and helped me get the part i needed I usually go to the one on 11th street but this one had the part I needed

KA
Review №39

Nice people

ka
Review №40

ATTENTION!!! This Advance Auto location has decided they do not have to stay open until 9pm! Customer beware, if you decide you need to purchase anything here make sure its before 8:30pm! I recently tried to purchase a stock headlight bulb at 8:40pm and the doors were locked! The employees vehicles were outside warming up(it was a cold night). I went back to my car and called the location but no one picked up. I went back to the front door and loudly knocked on it hoping they would respond but they didnt. I guess its to much to expect a store to stay open the posted hours they dictate! So long Advance, THANKS FOR NOTHING!

An
Review №41

Needed a new driveshaft and I was able to get one there the next morning. Great selection of parts and service.

RO
Review №42

George helped me find the right wiper for my car and even installed it for me! What excellent service!

Be
Review №43

Worst place to buy anything. Only guy that knows anything about auto parts is Miguel. The other guy will give you the wrong part and tell you it’s the right one “because the compooter says so”.Spend your money elsewhere.

Ga
Review №44

If you want to save $, order the auto parts you need online (in the parking lot if needed) and choose pickup in store.. you will get your parts just as quickly and save $ in the process as in-store pricing is usually higher..fyi

Ca
Review №45

They honor Advance auto partd online coupons

Ci
Review №46

Very friendly people we took our car in to see if they could tell us why all of a sudden our check engine light came on they came right out very nice man read the code told us what it was the guy parked beside us was having a hard time getting his wiper blades back on his car when we left the guy who checked the codes for us was helping him put the blades back on

Ru
Review №47

Ordered part online. The clerk made sure that was the right part by double checking it. I would recommend going here.

Vi
Review №48

Always have just what I need! The employees are knowledgeable very helpful.

De
Review №49

I stopped in to the store late Saturday afternoon (5/21/16) because my car was missing and the check engine light was on. I know nothing about cars and really needed help. I have a 2004 Camry. Myron waited on me, and he couldnt have been any better or more helpful. He hooked a meter up to my car & was able to tell me exactly what was wrong with it. Im very grateful for the help and service Myron & Timm gave me. Thanks a million guys.

Ca
Review №50

Timely shipments to store or direct to customer on anything you need. Knowledgeable and helpful staff. Wether youre looking to DIY or get parts at the best price, this place has it all.

St
Review №51

They were awesome and very friendly and helpful.

Da
Review №52

Helpful staff

Tr
Review №53

Always have great service! They have parts I cant find other places. Will go back for as long as I breathe!

Mi
Review №54

If you own a European car and looking for Mann filters they are one of the only place in town that carries them in stock

Wi
Review №55

A little bit slow

Br
Review №56

Always helpful employees when Im trying to find what I need

D
Review №57

Friendly service very helpful and the do not intimidate women or over sell.

Ju
Review №58

Amazing service! Helpful with recommendations! Great communication!

ko
Review №59

A great auto parts store

La
Review №60

The only one in area that seems to carry the parts to my van. Staff is always willing to help.

Ch
Review №61

Great service.... Very friendly and helpful staff

Te
Review №62

Good store with helpful employees.

Ke
Review №63

I didnt get the guys name that helped me but he had long hair and a mustache and beard, he is an excellent employee he went above and beyond he deserves a raise and a bonus! I had the 2004 trailblazer.

Ke
Review №64

Needed special size wipers for my vehicle yeah, they had them but they were expensive.

Mi
Review №65

Great customer service and so knowledgeable. Will be going there for my SUVs needs.

Di
Review №66

Very poor service. I was looking for the right oil filter but didnt know the part number and their book was out of date. The clerk told me I could pick any filter from Purolator. I even asked him to confirm what he just told me and he did. I walked out and went to Auto Zone and got the service I deserve.

Ja
Review №67

Exactly what we needed

Se
Review №68

My respect to John he was very helpful!!

Na
Review №69

Ive had nothing but good experiences here. Very cost effective and staff is friendly.

Ka
Review №70

Great service, the employees know what they are talking about usually.

ti
Review №71

Its cheap if you use the coupons but beware of the costumer service. Theyll give you the wrong part in the right box. If you loan a tool from them expect to have a hard time getting your deposit back. Hours may differ from website they open or close whenever they want.

To
Review №72

For some reason, someone at this store is too chauvinistic to help a female that had come in to get something she needed. My girlfriend came in on Wednesday evening (12-19-2018) looking for some automotive tape and was given a cold shoulder by the guy working the counter. This was regardless of the fact he helped three other guys while she waited after he had dismissed her in a rude manner once already. One of those guys happened to also be a former co-worker of hers so it added even more insult to the incident.

Ga
Review №73

Great place

Ne
Review №74

Iv been comming to this place for 0ver 10 years never had a problem but worhin last few years it has become the a place i avoid unless i have to get something of the floor. this place does not see customers like it used too its almost always dead due to people always having problems with customer service, OW commercial guy is worse thats why i took my businesse accoint else.

Mi
Review №75

Management is less than stellar in customer satisfaction. We were lied to both visits.

IG
Review №76

The only thing i will suggest is if you dont have in off time to shop choose a different location sometimes its only one person on the counter or none and beside that i like taht store friendly staff ok prices not best quality on parts or parts but get the job done

De
Review №77

Good place to shop.

Ch
Review №78

Good service, decent selection. Nothing to write home about, but nothing egregious either.

Mi
Review №79

Very helpful and friendly. Very professional

Ge
Review №80

Great friendly service

Je
Review №81

They were very helpful

Th
Review №82

The mechanic helped me out as there wasnt a cashier, he was awesome and super helpful. Chad C.

Se
Review №83

Always friendly staff.

kl
Review №84

Great service and nice staff

Bi
Review №85

All the parts at great prices

Mi
Review №86

Its has the parts needed but no specific help

Br
Review №87

Usually has what you need for just about any vehicle.

Bo
Review №88

Awesome placefl for parts

Am
Review №89

Clean store not very busy but very helpful

Ai
Review №90

Very helpful

ed
Review №91

Found the parts I needed

Ka
Review №92

Friebdly staff, but they over sell

De
Review №93

Employee was nice enough to help with a wiper blade in a snowstorm!

An
Review №94

They had the right parts I needed!

ma
Review №95

They will get you up & running.

Ro
Review №96

Parts anyone? They got them.

Ki
Review №97

Knowledgeable employees

Ro
Review №98

Have everything you need

Ch
Review №99

Good service

Da
Review №100

Good service.

Information
19 Photos
100 Comments
4.1 Rating
  • Address:5405 E State St, Rockford, IL 61108, United States
  • Site:https://stores.advanceautoparts.com/il/rockford/5405-e-state-st?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 815-229-8347
Categories
  • Auto parts store
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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