This is the thirteenth car we have purchased from Anderson Nissan. Over the years, we have felt like a family extension of Andersons sales and service departments. No hassles, no pressuring, always there to make recommendations and be supportive. They go out of their way to accommodate your needs. Jamie and the sales personnel are outstanding. Brad and his staff are great in the maintenance department. My most recent experience in purchasing a new Altima was with a young man who well represented Anderson. He was extremely polite and helpful in looking at different options, even though the inventory was low due to the world pandemic issues. I am totally satisfied with the purchase. Not only did Jamie give me a good price, the allowance on my 2018 Jeep Wrangler trade-in was top-in. I would never consider purchasing a personal vehicle without going to Anderson in Rockford. I have know these people since 2005. As I said, they are like family to us. There is no other dealership in this area that even comes CLOSE to Anderson Nissan. I love this family like my own. Another great transaction and TOTALLY satisfied 100%. I give them ALL 10 Plus ratings....

These folks are great every time I get service. They let me know what I need to have done and even let me know if I dont need something done at this time that I may have been concerned about.

I worked with Billy, Ash, and Dustin and they were all fantastic! Really made sure I got what I wanted and was 100% happy and knowledgeable about it! Made sure the process was as stress free and easy as possible! Really worked with me to get things within my budget! I highly recommend Anderson Nissan!

They were open and really transparent though out the deal. They were patient and never pressured us. I would highly recommend them hands down. Best car buying experience ever.

Great experience with Alan and Baker! They are very honest and hard working to get the best deal possible for their clients! Thank you for being so great!

Service performed in a timely manner, cost of the maintenance service was reasonable and staff was very courteous.

After having some car problems I took my car to my usual mechanic and was told I needed a new transmission so I decided to take my car to nissan to get a second opinion and ended up not needing a new transmission.. they fixed my car and fixed it quickly also did a few recalls that needed to be done. Very happy with the service I got there😆😆

I had made an appointment online thinking there would be fewer people in the waiting room. It was full, but everyone had a mask on and they did offer more areas where a person could wait. It did not take as long as the last time and Im pleased with how my car is running.

My only constructive feedback is communication. I had to call the dealership every time for a follow up. The car was there about 4 days before I called just to see if they even looked at it. They hadnt and said they would the next day. Then I had to call 2 days later to see what the result was. Then they were going to call Nissan about the warrantee and let me know if it was covered. I had to call back 2 days later to find out the answer. I was told it would be done on Monday or Tuesday latest. I called on Tuesday at 5pm in order to give the full day and was told it was almost done and would be finished first thing in the morning. I did not get a call till 5pm Weds night. They should work on proactive communication instead of reactive. Other than that, the service was done good and I am happy with the outcome.

My routine 20k service went fine as expected. Unfortunately I had another issue in which the dealership did not meet expectations. My vehicles passenger side fender moulding is falling off due to poor factory workmanship. This is not the first time. My driver side fender moulding very oddly fell off during a brushless car wash a couple of years ago. Fortunately it was replaced for free as the vehicle was still very new at the time. It is my understanding that the issue is widespread to all of these particular style fender mouldings on multiple models, so why Nissan doesnt correct both driver and passenger mouldings during the first occurrence visit is just negligent. I havent been able to wash my vehicle in an automatic car wash since the first incident, and Im concerned this moulding is going to fall off while driving, potentially causing damage to another persons vehicle or worse... Surprisingly, Nissan offered to correct their poor factory workmanship at MY cost of $450+. This certainly cannot be justified considering the reason for replacement, the true cost of the part, or the supposed minimal amount of labor necessary to fix.With that said, I am still pleased with the vehicle, and pleased overall with my Anderson vehicle history and experience, but this particular situation was a big miss on their part unfortunately.

Service was prompt and done well.No problems.

Had s speaker replaced. Service check in was fast and polite. Service install of my speaker was fast as lightning. The sound of the new speaker is perfect. Service check out was informative and professional and polite. He even corrected the misspelling of my first name, I am grateful for that!! I will definitely go back here.

Sebastian was extremely nice and knew the car very well. He wasnt too pushy and got us out of there quickly. I was expecting to be at the dealership much longer than we were.

They found the starter problem. They didnt tighten the bolts properly.

Great place to get a vehicle, nice and helpful staff... Highly recommended!

James Ekstrom is the sales person to see. He has your best interests in mind.

Cory did an excellent job keeping me informed about my car. He also kept it an extra day just so they could make sure everything was running correctly before I picked it up. Very impressed with the communication and attention to detail. 10/10 would recommend.

The staff listened to all of my concerns andaddressed each one of them. They were pleasant and friendly.

Excellent customer service with all point of contacts from sales (Ash) to finance (Pete).

Like to sell cars but not willing to stand behind them. Service manager was short and deflected responsibility for anything. Anderson Nissan service told me to drive my vehicle because they could not determine the reason for the service engine soon light. Did so and when I took back for engine heating up they told me the engine was shot. I informed them I did not like driving it with something going on. Drove it for about two months with the light on. Ultimately they cost me approximately $10,000 on my trade-in value of my 2012 Nissan Armada Platinum.

Dropped off car for oil change & tire rotation. Got my car done early. They were very professional and friendly. Price was very reasonable and the girls behind the counter to take the payment were great to. This location is very personable and made a dreaded trip to the dealership pleasant.

Great people! Highly recommend this venue.

We found a good deal on a used Kia from Anderson Nissan online. We spoke to Dan the same day, and he was very helpful. He quickly setup a FaceTime to see the car since we are located in Chicago.At the time, we didnt have a car to get out to the dealership and their team even offered to pick us up from the train station(we ended up renting a car to get out there). We were a bit worried that the price we spoke about would suddenly be different once they got us on the lot, but that was not the case.When we arrived, we were greeted by Ken. He was very friendly and accommodating. Ken had the car pulled inside so we could take a look at it. After the test drive, we reviewed the pricing. Unlike a lot of other dealerships we went to, the price we saw did not have any crazy dealership fees added. Also, the car didnt have floor mats and Ken gladly threw those in at no added cost (they are shipping new ones from a Kia dealership directly to our place).After we agreed to the price breakdown, we moved on to their financial team. Pete was also very friendly and didnt push or pressure us on extended warranties or gap insurance. This was a nice surprise as I was expecting to get a big pitch on why we needed the extended coverages. Pete helped us sign all the paper work and get our tags/license plates handed over to us.If there was one slightly negative thing about the whole experience, it would be the car we purchased didnt have a full tank of gas (I believe it was a little below half a tank). I wish we would have noticed before heading back towards Chicago, but in the end its not that big of a deal.All in all, it was a great experience buying a car from Anderson Nissan. Everyone on their team, that we spoke to, was very friendly and were attentive to our needs. We will certainly look to buy there again in the future!Thanks Anderson Nissan Team!!

It was the most painless, friendly transaction we have had! Hardest thing was learning how to use all the technology on our new car, but Laura Woodard made it painless. Anderson Nissan really took great care of us!

The customer experience provided by Anderson Nissan is superior! I’ve leased multiple vehicles from Anderson Nissan and I’ll continue coming back to them, the same way my entire family has become loyal customers of the dealership. Laura Woodard provided incredible guidance in my vehicle selection process and getting all of the paperwork in order and completed was a breeze with Pete Malecke. Thank you again to the amazing staff at the dealership! I’ll continue to refer my friends and family to you!

Excellent interaction with Cade. Friendly and professional. Service was quick. Missed my initial appointment but they got me back in the same day.

Saleslady Laura was awesome. Still think I couldve received a better deal but overall experience was good.

I was looking at cars in the Chicago area and was not having much luck for my price range. I went Anderson Nissan after a couple other visits, and they had the best service by far. They found me exactly what I needed in a quick manner. The gentleman that helped me was Brian, and he was very friendly and knowledgeable.

I brought my Murano in for an oil change and tire rotation. they were very quick and thorough. When I picked up my car I noticed that I had left my Apple AirPod pros in my car. I was delighted to find them untouched in the same spot I left them. Kudos.

Great friendly people. Good cars unfortunately one was too large an SUV. Beautiful car though.

Anderson Nissan was amazing. Our salesman Ken was absolutely amazing he was informed about the vehicles and was very professional in every aspect. He listened to what we wanted and worked inside our requests and made it possible to get the vehicle we wanted. Ken definitely made buying a newer car a fun and pleasurable experience. Thank you to Ken and Anderson Nissan for a great experience and for the new vehicle.

It was awesome and done quickly.

Ash was a great help with finding the right vehicle!

Corey in service is great! He finds a way to work with my schedule and always communicates the details of what is going on. He lets me know what my options are and what to expect. Not having surprises is important in getting my vehicle serviced and Corey makes sure that I am well informed. Things are bound to happen and it is much easier to handle when I am notified timely and accurately as to what is happening. Corey has always ensured that I am. The team at Anderson does a great job, from sales to service and even the cashiers. Very happy!

They did a great job going over the issues I was having with my Rogue. They let me know of few other issues that werent concerning yet but to have looked at in the future. Gave me a quote up front for everything and when work was finished my total ended up being a little less than original quote. Randy in the service department was very friendly and upfront with everything thing that needed to be done. Im happy with the work and will be back for future repairs.

Laura and Pete were great people to work with!Went in looking for a used car and Laura picked the right one for me!Thank you to everyone at Anderson Nissan!!!

They do their best and more to provide a great experience here.

The service was quick. I always have good experiences with Nissan Andersson .

The service was fast and efficient. My car was in for routine maintenance and was completed faster than I expected. The followup and service was great.

Worked with Ash and I’m so happy! He treated me well, was very transparent, and made the process quick. He focused on my needs and wants. My sister will be going to him next!

Ash Upadhyay helped us find the perfect car that fit all of our needs today! Highly recommend him to anyone trying to find a new vehicle.

We had a wonderful experience buying our first car at Anderson Nissan. We found the car online and had a facetime call prior to going to the dealership, since it was a long drive for us. They even offered to pick us up at the nearest train stop so we wouldnt have to rent a car. Ken and his team walked us through each step and made the whole process so easy and enjoyable.. Thanks again Anderson Nissan!

Aly was above and beyond helpful

So far s new customers we are happy with the service we grateful

The service staff was very courteous and explained what was needed, how long it would take and accurate on the estimate of the cost. Excellent service.

UPDATE: Since purchasing the car in Dec. 2020. We have had to replace the oil (which was more than halfway through its cycle when we bought it....no free oil change either), replace all four tires (shame on me for not checking that, car only has 34,000 miles), and now we are having fuel gauge issues. I was impressed at the start, but the more I own this car, the more I am becoming disappointed with this transaction and dealership.We purchased a 2017 Pathfinder. Laura (sales) and Pete (finance) were both very helpful and great from start to finish. They were very patient during our specific situation and were responsive and reasonable. I would refer a friend to Anderson to take a look. We have dealt with several dealerships in the past and this was one of the easiest and most friendly experiences I had.

People without a Code reader and knowledge of how cars and trucks work should should stay away from this dealership

If you’re planning on leasing a vehicle just stick to Toyota. Toyota offers free maintenance and service for a certain amount of time, Nissan offers nothing. 3 things have gone wrong with my brand new car and they want thousands to fix it. Would not visit again

Great, accommodating staffNice waiting areaFair prices

We have never had a better buying experience. We purchased a 2021 Nissan Rogue SV AWD. From start to finish, Anderson Nissan was absolutely fabulous!Dan was great answering my questions when I inquired on the internet. Ash was probably the best salesperson we have ever dealt with. He was very professional, accommodating, quite knowledgeable, yet, not uptight. He wasnt pushy either. (PLUS!!) He answered all of our questions.Pete in finance was great! Professional and detailed. He explained everything as we went.Great communication & great customer service. We would definitely go back again when it is time for another vehicle. Keep up the great work Anderson Nissan!

Very good people and reliable.

Got right in and they took care of the problem.

Dont buy your car here sunroof is leaking when is rain and the people who work there said it make like that ..bring it there many time same problem all the guys work there told me my sunroof is suppose to make it unsealed so it leak when the drain hose is clog up

Good and professional and very satisfying services

Very pleasant experience. Bought a new 2020 Rogue sport and LOVE IT! The staff there ROCK!

No complaints. Never give 5 stars. Always room for improvement.

The manager took good care of me and gave me great recommendations

I had my Nissan Frontier serviced, they did a good job.

Its all about service after the sale and these folks are the best! They get you in when they say, do what they say, even found a service item that needed attention when I was getting an oil change! Will be back for next vehicle! SERVICE AFTER THE SALE...nothing more important.

During these hard times with covid 19 we all need to work together to make things better. The staff at Anderson Nissan picked up my truck at home, performed the service I needed and returned the truck back to us the same day. My wife and I are retired so this made it very simple for us.Thank You for such excellent service. Carl & Mary Stanley

I’m updating this because that bad review was for the other Anderson and I feel bad here’s 5 stars that was meant for Anderson Mazda YALL are probably great sorry again

I enjoyed the way Cory in service was knowledgeable and friendly. I admire the way he can be a team player or work on his own. Definitely a leader.

Excellent auto service and customer service across the board!!

The service department is so knowledgeable about my car. We had an oil change and as always it is done in an efficient way. The staff is nice and I feel that they always explain everything. Kudos to Bradley (sorry I dont know his last name) and all the others. Thank you see you next time I bring in my car.

Just a quick and easy oil change and inspection. I discovered I was at my free one, after paying for 4, so this is why everything exceeded my expectation. It was a nice surprise!

Very prompt. I didnt have to wait for someone for longer than a minute to come out to my car even though they were very busy. Got the car right in, expected to be there much longer but the service was done very quickly. Great friendly people. Couldnt ask for a better experience!

I dont have a problem with Anderson Nissan, the dealer at all. My problem is with Nissan. I bought a brand new Nissan Sentra 27 months ago and after 70,600 miles the transmission failed. I understand the powertrain warranty was over at 60K miles but there are several car manufacturers with powertrain warranties up to 100K miles and one is even a lifetime powertrain warranty. NO car should have transmission failure after 27 months! Nissan paid 90% and I do appreciate that but I feel they should have paid 100%. Not a happy customer at all....

5 Stars! Extraordinary Service! I was searching for a Nissan Rogue and came to Anderson Nissan of Rockford where I received exceptional customer service from the salesperson, Jon Hills. He helped me find the car I was looking for. He went above and beyond; it has been the best car buying experience I have ever had! He is very helpful, knowledgeable, and laid back. He made car shopping fun and stress free with no pressure to buy. I will definitely recommend to anyone searching for a new car to go to Anderson Nissan of Rockford and ask for Jon Hills.

Always in and out quick for my oil change

Ash was awesome. He answered all our questions and we made a decision and wrapped it up in one day.

Ash helped me find a car with great gas mileage since I drive a lot. The management is friendly too!

First of all, I am a terrible shopper except when it comes to cars and electronics...then I shop pretty hard.Looking for a small/mid size SUV.My salesman was Ash and he was AWESOME. The patience of a saint for sure as he put up with my numerous visits. We considered 5 different brands and drove them all and Ash helped arrange 3 of the others.Decided on the Murano Platinum as it had all the bells and whistles we were used to in our Lexus. NICE RIDE!Ash even paired my phone to it and programmed all the AM, FM and Sirius XM stations for me. (Im old as dirt and highly tech challenged).About 2 weeks after delivery I get a call from Ash asking about our satisfaction with the car and wondered if I had any questions.Sure enough I was having issues with the hands free voice activated phone system as buttons were sightly different than the Lexus.He invited me down, he hopped in and within seconds schooled me on this issue...works perfectly now!Thats just one reason to buy locally.The other reason was the reputation of the Anderson family.Highly regarded locally and are tremendous community supporters.Whats not to like...

Met wonderful techs at Nissan

I bought my last 4 new Nissans from Bill Barr who has since retired, he was awesome. Service department was disappointing. Repaired my trunk lid for premature rust under a tsb because Nissan used the wrong screws. Now its rusting again and they blew me off. I was a service director for 2 Ford Mercury Lincoln dealerships and I know they could have repaired what they failed to repair the first time. Now Im in the market for a new car, I highly doubt it will be a 5th Nissan.

Still not satisfied! I was forced to take my car to Marks Auto who by the way have been very compassionate and understanding, All because Nissan won’t take responsibility. They first wouldn’t honor the extended warranty for my cvt transmission, now Another mechanic has put his time into my vehicle and they won’t pay for their time. I’m devastated and very upset by how I’m being treated by Nissan. Now they won’t answer my calls Update...Just got off the phone with Jaime and he accused me of lying and maliciously writing a bad review. They are now refusing to help me. Jaime aggressively spoke to me too! Rotten dealership! Absolutely Rotten! Don’t go there

Sebastian was great! If you are looking to buy a car go to Anderson Nissan and ask for him!

My experience was great! From the moment I walked in the door, I was greeted with a smile. Everyone was very eager to help out and were so knowledgeable to ensure all my questions were answered.

The service department completed my work in a reasonable time frame. They also took the time to clearly explain the need and cost of future work that I was thinking about.

I am very happy and satisfied with the overall services that the dealer shop provide and in a very timely manner. I actually received my auto back in a much earlier time then expected!

Quick service even though I didnt have an appointment.

The Service Manager, Kyle, is awesome! He took care of me and also helped me with talking to someone about trading in my lease for a better model. Was in and out of there in no time at all. Everyone I dealt with was friendly and professional.

Great car buying experience. Alan our salesman is second to none. And the finance manager Pete Malecke is an honest straight shooter so you know you wont get screwed on your deal. All for these guys when your there. Your car buying experience will be better than any other dealer guaranteed

If i could give more stars I would! Super helpful!! I threw my key away accidentally we made it there right before they closed and they were very polite got me outta there quick at a responsible price!! Thank you so much you really saved my trip!

The last two times on a scale of 1-10 would be a negative 4. The only service manager I would recommend is Brad. The other 2 should be in sales because when they speak its bs. I have more knowledge about vehicles then they do but they treat you like you know nothing.

I went in for an oil change, & a few other things. I was greeted by a service employee b4 I was even out of my car. Very friendly. I told him why I was there, & everything was taken care of in a timely fashion. I was told it would be approximately 2-21/2 hrs. It was completed when promised.

Got a different price than quoted on phone.

Great dealership! No pressure sales, very relaxed atmosphere. Gave us a great price on a very nice used vehicle. Rick Majors is the salesperson person to see, 5 star treatment through the whole process. We will definitely return when we need another vehicle.

Very nice people! Glad to have ANDERSON taking care of my vehicle..

Always great. Everyone goes above and beyond.

Good atmosphere and helpful, cost is way too high, its a deal breaker..

This will be the only Anderson place we will do business with. This place is exceptional and pay attention to details. Jon was patient with us through the whole process. Understanding with our young children and answered all questions. Not only did we trade one vehicle in... We ended up trading both of our cars that day. The whole team there is amazing. Unfortunately we cant say the same for other Anderson lots, but this one will not disappoint!

Mike and his team were great to work with. We found ourselves in a rough spot when my wifes car was totaled out and we needed to find a solid replacement on a shoestring budget. Mike was willing to take the time to help us go through A LOT of cars even at our low price point. Weve had the car about 6 weeks now and its been excellent.

This was my first experience purchasing a car from a dealership and I cant express enough what a wonderful experience I had! Jon Hills (salesman) was knowledgeable, laid back, so helpful, no pressure and really listened to what my needs were and helped me find the perfect car in my exact budget!! This dealership was referred to me by several friends. Thank you so much Jon Hills!!!

Not sure where to start, the salesmen were awesome and found me something I wouldve never thought to ask for but just an amazing car. Plus, heres thre above and beyond.... my salesmen was a fishing enthusiast and (since Im getting out of state originally) suggested several places my family would enjoy fishing at. Just by that alone, thereve earned a visit for life.... its not always about just selling a car, the several l small personal touches is what brings people back! Anyone can sell me a car and know nothing about me, but they asked all the more personal questions that makes them almost like family

Best experience my wife and i have had with a car dealership!!

Every time I am in for general Maintenence Brad and his team take such great care of me. Brad always greets me and doesn’t hide behind the window or office or even his title. He’s engaging and conversational! I know when I come to Anderson Nissan I’m in good hands. They did my breaks, allowed me to use a loaner because I had meetings and called with updates multiple times during the day. Highly recommend

When we purchased this vehicle (our third at this dealership) we had an unfortunate experience the night of the sale, and were told free oil changes were added to our maintenance account.For this visit, we went in for a recall, and were to have the standard inspections completed. We told the person who checked us in that the coolant level was low. There were no credits for oil changes on our account, so we had to pay for that.When we picked up the vehicle, the box was marked that coolant had been checked. There were greasy oil handprints on the door handle and the hood of our white vehicle. We drove away, and found the coolant had not been filled. We had to return to the dealership to have the coolant filled.

FACILITY CLEAN AND SALES, SERVICE AND FINANCING ALL VERY PROFESSIONAL SALES PERSON JOE SHURMAN BENT OVER BACKWARDS TO DO EVERYTHING WE NEEDED AND THEN SOME

Very polite, helpful, informative staff. UPDATE: ANDERSON NISSAN OF ROCKFORD ILLINOIS, Helped me so much! They, righted a wrong and treated me with dignity and respect...never before have I experienced that from an Auto Dealership. Thanks and much gratitude for the entire team of people who helped me. A special THANK YOU to Sales Associate, Tabatha. I give you guys 10 STARS!!!

Ash the salesman friendly enough