I worked with Gary Judd and Mike Price when helping my mom purchase her new car. Gary was very knowledgeable and knew exactly what to do to get her the best interest rate for her loan. Mike took the time to answer all of my moms questions regarding the Forester and Outback. Once the decision was made to purchase the Outback, Mike made sure my mom knew how to operation all of the programs that came with the car. If you are looking for for a new or used car I highly recommend going to see Gary or Mike there is no one better

I needed a car but didn’t know what I wanted. Gary and Michael were so patient with me. After looking at several cars and a couple of test drives I found my perfect car. Thanks to both of them!!!!

Ive had my car for a few years and have been very satisfied! Every time I come in for service, Gary and Mike are always incredibly helpful. Whenever I hear that a friend or coworker is in need of a car, I always recommend Napleton of Rockford.

Never buy a used car from them. Bought my daughter an 08 jeep from them.. They said they did an all points inspection.. Front end starts making noises.. I call their service says call Salls. Never got a call back.. Took the car to Firestone Struts and A frame shot. $1800 in repairs.. I get used cars.. but when you say youve done an inspection and obviously you didnt.. cause what Firestone showed me.. its obviously you didnt even look.. stupid me should have climb under the car and checked.. but test drive seemed to be good.. and took them at their word. and was quiet for a couple weeks.. but its shot. And that doesnt happen overnight.. not like that.Napleton Autowerks Rockford Cadillac #napleton

Donna George is a super person 2 work with!! She goes above & beyond to make it a pleasurable experience 4 car shopping. She. Gets 5 stars. She kept us updated all the time on repairs & helped with learning alot of this fancy new stuff. Just love this girl!!! Than you sooo much honey!! Would give Napleton actually 4.5 stars. Had car longer than promised. I

I had a outstanding sales person who helped me with getting a used seden, and was able to get it within my price range!

I chose to purchase my wife a new car from Napleton Cadillac largely because of the service I received from sales consultant Justine Brugger. She didn’t just try to sell me a car. She listened to my needs and educated me accordingly. Justine knew the product line well and introduced me to all the various models then helped me design a car with just the right features for my Sweetheart. Justine procured my final selection from an out-of-state dealer since she didn’t have exactly what I wanted here in Rockford.Justine’s mannerism’s and approach to helping customers made my car shopping experience a pleasurable one. The dozen red roses she presented to my wife when we picked up the new car was a very special touch. Justine’s associates in the sales, parts, and finance departments treated us well too. All in all, Lisa and I felt like we were treated like Royalty at Napleton Cadillac. Lisa loves her new CT5 Sport. Thank you Justine and friends!

I made an appointment to have my vehicle checked on a Friday, I didn’t receive a call during the weekend so I called them on Monday and I was informed that they didn’t had a chance to do the diagnostic. I was informed that someone was going to call me on the evening but never received a call. Once again, I called them and again they were not able to check it and they didn’t really knew if they would have time to take a look at my truck the following day. I struggle to get to work for nothing.They just made me loose my time. I don’t really understand why do they give apppointments if they are not going to be able to do their job.

We were shopping for a used car for my daughter (new driver). We had been to 5 dealerships and Napleton Cadillac was our last stop. What a breathe of fresh air! We were immediately welcomed by J.R. He was a blessing and so wonderful to work with! No pressure, he asked what we were looking for and immediately got the keys to the cars we wanted to test drive. Again, no pressure, he just wanted to make sure my daughter was happy.It was a pleasure working with him and would recommend him highly.We have a wonderful used SUV.Thank you J.R.God Bless!

My wife and I stopped into Napleton Cadillac on Perryville to look at some used Cadillac’s on Saturday. We were promptly greeted by one of the sales members, and she was so helpful. We test drove about 4 or 5 used SUV’s and one sedan. We then came to an agreement on price, and the trade in value on out Jeep.While sitting in the show room area filling out paperwork, my wife found a new Cadillac CTS and fell in love with the car. The price was higher, but we were able to work with sales person, and a manger to come to agreement on prices.Two things I liked the best was low pressure from Staff, and willing to listen to our needs. Secondly when we were in the test drives I was amazed but the knowledge that she had about the cars we drove.A big thanks goes out to the Napleton team here in Rockford Il.Rick

I had an appt there it was confirm was told to ask for 1person or another neither was there, gave them my price range, this person showing everything but a cadilac, was dissapointed

Brandon and Damian were amazing! Best customer service, and a best value! I recommend everyone buy their next car here!

Friendliness and Helpfulness of the staff has been amazing! I strongly recommend working with Brandon Campbell. He will take great care of you and your purchase!

My salesperson J.R. Henry was very knowledgeable and very helpful. He ensured that I was happy with my choice of car. He does follow-up calls to ensure customer satisfaction. I would recommend JR to anyone, whether they are looking to buy a vehicle now or any time.Thank you J.R.

Great people to work with they really do care about its customers and make sure you leave happy. Big thanks to Scott the store manager and used saleManager Gerry they are very friendly and very professional. I really recommend this dealership to anyone that s looking to buy a car 10*****

My service advisor, Brandy took great care of me making me feel important and in helping me understand the whole process along with arranging a vehicle for me to drive whe mine was in the shop ! Definitely recommend her for future services

Same as previous review and no less valid: Amazing customer care experience. Helpful, NOT pushy sales staff engaged us on our terms and ours alone. Its a dealership so of course they had new cars. We brought our old Subaru in for trade evaluation. The service department was amazing. Professional, accountable, and everyone genuinely interested in our experience. We wound up buying a car here. The sales experience was thorough, and Nick, our point of contact, oozed self-esteem, knowledge, and professionalism. If I had to pick one word to summarize this dealership, it would be INTEGRITY. Give these folks a visit. You will be respected and well cared for.

Big thank you to Nick and Demian at Napleton Cadillac for helping me purchase my cadillac!! They were both very friendly, would recommend everyone to go see these guys. Great experience!

Great experience! Justine made it painless and easy! Shout outs to Justine, Scott and Gary for their professionalism, knowledge and getting me into a great car! If you are looking for a car, be sure to check them out.

Great service and sales! Brandon Campbell was the best Consultant we had! It was such an amazing experience! If you buy a car from anyone else you are doing yourself a disservice! Go see Brandon!

I experienced a wonderful sales team when I purchased my XT5. Justine was my sales person and answered all of my questions before I asked. She was more than thorough in her presentation and went above with the offer to come to my home to set the garage door opener! I have thoroughly enjoyed the beautiful bouquet but feel that I should have presented a bouquet to Justine. Damian and Jim were equally helpful and available for my questions. My 5-Star rating is only because there is not a 6-Star rating. Napleton Cadillac Rockford ROCKS!

While I was buying a New Subaru next door, My son had seen a used vehicle he really liked at this store. I am so impressed how they were able to take him on a test drive and go over numbers so quickly knowing we were in a time crunch that day. Nick was our salesman and he is so knowledgeable about his inventory and really showed us everything on the car we bought. He worked with the Sales Manager Brian to make sure we got the best deal and Brian went out of his way to make sure we loved the car and that the end numbers were right for our family. He cared that we were getting a GREAT deal. Their store is so clean and comfortable and I am so happy we gave our business to them when buying a New vehicle and a Used Vehicle.I have told all my friends and even my neighbors about these guys. They are not your typical Car Dealership, They actually care and make sure you are taken very good care of the second you step foot in the door. Thanks again guys for making our two car purchase so EASY and hassle free. We will be back for all our service needs and car washes!!You guys ROCK!

I appreciated the fast and efficient way that Tina took care of getting the oil changed and tires rotated for me. I always feel secure when your service department goes the extra mile and checks for anything else that could affect safe driving. Even received free car wash. You cant beat that!!!

I recently bought my new car from JR. he was funny and outgoing and really insightful. Two days later I hit one of Rockford potholes which damage my tire. Mike Plombo in service took care of me right away. Great people great local dealership!

Had a wonderful experience with Demian And Brandon! Thank you so much for my new Caddy!

Very professional Staff, Justine and Todd were easy to work with and made buying my New Vehicle a pleasure. I also connected with Damian and Scott during my visit. Kudos to Napletons they really know how to make you feel special

My car buying experience more than surpassed my expectations at Napleton Cadillac. They are extremely professional, friendly, and reasonable group of people to do business with. Very knowledgeable and willing to work with you and your budget. Don Smith got me into my new car and it was a fun, kind and easy going car buying experience. Id recommend anyone to shop with them!!

Just went there to test drive a couple vehicles. They were very helpful and didnt put any pressure on me. Completely understood I am still in the looking phase.

These guys are awesome! Got a great deal on my lease! Thank you Brandon, Demian, and Jim!

I traded in a car back in March 2019 and purchased a used car. The car that was traded in was then sold to local auction and purchased by another dealer. The car was then sold to an individual who hit someone in another state In June 2019. The car was NEVER transferred from my name. I have been dealing with debt collectors for a $19k debt that I have nothing to do with. I contacted Napleton several time just to be told there is nothing they can do at this point. I feel Napleton dropped the ball on this trade in.

I’ve never reviewed a car dealer before but felt the need to give a warning. Check your oil level after they change it! The tech put a whole 4 QUARTS less than what’s required. If the most basic of services can’t be done properly I’m terrified to think how a more involved service would turn out. This is why my other vehicles’ oil has not been changed by anyone other than myself in 15 years! Extra star was for service advisor Ryan’s polite manner during check in/out process.

Our sales MGR Demian Wright went above and beyond in making sure we were able to purchase the exact Vehicle we hoped for. Because of his effort and dedication to the customer we now have the SUV we will enjoy for many years to come. Thank You DemianThank you Ken Baylor. Your patience and attention to the little details made our buying experience a smooth and pleasant one. Many thanks Ken

Went to look at my dream car. Was treated very well and all my questions were answered. I am so looking forward to returning to pick up my Cadillac!!!!!

Great service and great people to work with. When looking for a Cadillac this is the place to go.

Took my car in today for a quick oil change and they were great. The service person Ahlysha came and opened the door for me and was just treated great all the way around

My wife and I work with JR to purchase a used car. JR was very knowledgeable and courteous. After we finally agreed on a price and closed the deal, JR did a great job getting us acclimated to the car and getting the OnStar system all set up. We recommend JR as a great salesman to work with in your purchase of a new or used car.

Third Subaru Ive bought there. Treated us well. Had a great selection to choose from.

They were wonderful. They worked with us to get our car fixed and gave us a loaner for the time they had our car. I recommend these guys completely.

From browsing, buying and delivery everything was more than 5 stars. The care Troy gave you to make sure that you got what you wanted, making sure that you understood every detail about your car until you were comfortable and the genuine friendliness is the reason I will purchase from Napleton Subaru again.

This is a great dealership. They always provide excellent service. The service department staff are fantastic. I wouldnt take my vehicle anywhere else to be serviced.

Nick and the manager Demian went above and beyond to help me get into a new Cadillac I absolutely love!would recommend the guys at Napleton to everyone I know!

This place is amazing I cant express how the courtesy and care that was given to me. I give special thanks to Lothan J.R. Henry for all the time spent with helping me purchase my vehicle he is truly dedicated to providing customer satisfaction. I will highly recommend him and this dealership. The staff is amazing🤗

Great job as usual. Very professional and take care of us well. Will purchase next vehicle from you also.

Wanted to say we had the best experience in dealing with Demian and Nick Perkins on our Cadi. They went above and beyond to make sure the entire process was a great one. Thanks again!

Even with the holidays Ahlysha found time to get me in for an oil change and informed me of my next services due. She was professional and thorough A++

I wouldn’t recommend going to the Cadillac Napleton or Subaru dealership I prefer people to go to the one on Napelton Riverside honda they take care of you and make sure you’re satisfied and happy don’t waste your time there at Cadillac or Subaru very Horrible experience

We worked with J.R. Henry and he was a delight.When we didnt find what we were looking for online it gave him and idea of what to look for. Sure enough, he found the right car for us. The other stores we went to werent trying to sell us anything, but he was willing to work with us and he knew his stuff. afterwards he went the extra mile to make sure that the front license plate was installed after the sell was complete and everything was in tip top shape.No regrets.

Great experience, car was fixed right. Ryan in services kept me up to day on my vehicle. Also was able to get a ride to work using there shuttle service.

I really do appreciate all the hard work the napleton has done for me and my wife. We got a great SUV that fit us. I personally want to thank LOTHAN JR HENRY for everything he has done. I also would like to thank GARY for the hard work around the finance part.

Worked with Ryan in service, he was great. Asked alot of questions about my concerns and was able to get my vehicle in and out of the shop quickly. Very good service

Nice clean cars clean facility

Working with an insurance company can be a pain, but Shaun in service kept us updated on our claim process

I bought a SUV from Brandon a few weeks ago, he is a gentleman and a pleasure to have done business with. Thanks Brandon, I love my new SUV. 🤗

My experience at Napletons was excellent. Ken has been extremely helpful with any questions I have had since my purchase and Brian had my vehicle delivered right away. Thank you for everything!

J.R. and all the folks a Napleton were extremely nice and helpful in the purchase of our car. All in all a very pleasant time. HIghly recommend this dealership.

This is our 4th vehicle we have purchased at Napleton Cadillac and we have never been disappointed. Justine does an excellent job from start to finish. Her expertise is 2nd to none. Thanks, Tom and Nancy

R. J. Was the nicest and most informativeSale person. Will definitely recommend him as your next go to person when you buy your Caddy.

Went In To Check Out A Few Subarus And I Was Greeted By A Great Salesman By The Name Of Jeff And A Wonderful Manger By The Name a Of Todd I Told Them What I Was Looking For And The Knowledge And Great Customer Service They Showed Me Was Awesome.I Didn’t Get A Chance To Buy That Day But I Will Be Back In A Few Weeks I Just Have To Say This Is One Of The Best Dealerships I’ve Been Too. !!! Keep up the great Work Guys ! I Highly Recommend It! ..

My family has purchased or leased several vehicles from Napleton on Riverside. I prefer to buy local and this dealership has been both fair and responsive in our purchase and service of these vehicles. I believe they understand that every buyer has a choice as to where they buy. Justine has been our sales rep.I have been very pleased with her professionalism and product knowledge.

Thanks to Mr. Baylor and to Mr. Wright for a wonderful experience while purchasing my XT4. I couldnt be happier!

We have 2 vehicles from Napleton and Greg in service has always taken EXCELLENT care of us! He always works around our busy schedule and never leaves us waiting for service! We have referred all of our friend and family to Napleton because we are so satified with everyone from sales to service!!!

I did not purchase my Cadillac here. I purchased it at the GM dealership in Sycamore, I was so disappointed with their service that I made the 45 minute drive to Napelton and I am glad I did. Excellent service department. If I purchase another GM auto it will definitely be my 1st choice for a dealership.

Amazing sales team Brandon and Ken did an outstanding job! Thank you!

I have been working with Napleton Cadillac for 10-12 years. Scott Nicoll, the sales manager is great to work with, I have purchased six Cadillacs from him, at this point. What really makes the experience complete is working with the service department. I usually work with Greg Langley, but they understand how to supply you with service without making it any more of an inconvenience than is necessary. I can get to three Cadillac dealerships in about the same amount of time, but always go to Napleton.

Dont trust Napletons! I was told my trade-in license plates would be destroyed. I received 8 tollway violations where my plates were used on 5 different vehicles. Plates in picture should NO signs of being bent/folded. I had to file a police report. Police have spoken to them, they said they followed their standard procedure. They LIED!WILL NEVER BUY FROM HERE AGAIN!

Nick Perkins and Brian Langkamp are the best people to sell you a vehicle, they care about your wants and needs. If you are ever wanting a new vehicle go see them on Perryville !

Im going to to give this place a 3 star but i hope its seen my the manager there i did come there to get a car it was very nice my wife and i did not get anything there because of are credit. i ended at bowar and sons auto and well i got a car there its a great car. but here is what kind of why I am writing. I was kind of bothered by a story that the other manager told me, told me he applied at one of the stores there 4 years ago. be for working he is now and because of some shoes and a hat he was laughed out never got the job. so i googled each place i don,t even see one sales person with even half the reviews of what robert has. moral of this i guess they under judged him i happy i went to here i want.

Nick and Demian were able to help me find the perfect XT4, would recommend Napleton Cadillac!!

The sales agent was very knowledgeable and polite.She even made hot chocolate for the kiddo. Great cars

Luis Pena is an excellent person and salesman, we definitively recommend him. He made us feel special, thank you so much

The service was prompt and the employees phenomenal as expected.

Had a great time clean place excellent service

Best American Car. Great customer service. Never left unhappy.

Would never buy a car from a group like this. They dont support their employees, and are firing folks who are attempting to unionize and negotiate a fair contract. Maybe they dont care about these professionals, but personally I want to know my car was handled by some who is not worries about losing their home or where their next meal is coming from. Idk, call me a softie for middle class Americans(which are becoming increasingly harder to find). Heres a letter they sent their staff, decide for yourself if this is the kind of people you want to do business with.

We got a new Cadillac here had an amazing experience

Buying experience was great would buy again!

My father in law just bought a new Cadillac ATS from JR Henry at the Rockford location and he could not be happier with the kind of service and treatment he received. He looks forward to continuing his scheduled maintenance with them. JR your a rockstar when it comes to sales and service

Worst place ever!! I do not recommend this place. Bad customer service. Not professional at all. They didnt even provide my second key at time of purchase last November . Now that the first one is lost they arent doing much to provide the second key or at least provide a different car. Its been 4 days that my car has been at a dealer for a key because they simply wont fax 2 papers the the dealer needs. Now my newborn missed his appointment for a kidney ultrasound because we have no way of getting there. And when i spoke to the manager to request at least a rental because they never gave us the second key he hung up on me. This place is a big headache.

I dropped my car off here a few weeks ago for warranty work and had a terrible experience. I was told that because a new turbo is needed it wouldnt be fixed for about a week. When I asked for a loaner they told me none were available, which could be understandable. However if you are going to have my vehicle for over a week and not accommodate me with another I find this to be unacceptable. Mike, the service manager, told me I can either pick my car up and drive it around or take it somewhere else. This dealership has shown no urgency or interest in providing its customers with the services that they have paid for. Last but not least the manner in which my vehicle was returned was nothing short of disrespectful. My car was left half way hanging out of my parking lot, and due to a recently broken foot I was not able to move it myself. When I go to inspect my car I notice my running boards are halfway knocked off on both sides. Worst customer experience ever with this place and I will never go back again!!

We had been looking for a Cadillac for a while. We stopped in to Napleton without an appointment after seeing they had one we wanted in stock and immediately were welcomed by Demian Wright. Demian made sure my wife, infant son and I were comfortable as they arranged for the car to be brought around. Nick Perkins was our direct salesman and was a joy to work with, no pressure, straight forward and incredibly helpful. Brian Langkamp additionally made sure we were well informed and had anything we could need. Wonderful overall experience and would highly recommend this team and dealer. Because of this experience not only did we purchase the vehicle same day, we plan to return when we replace my wife’s car.

Very good experience, Justine our sales associate was a pleasure to deal with and was very nice. If I ever buy a Cadillac this is where Ill be purchasing one

Great people to deal with. The whole experience was better than anywhere else Ive been.

Unfortunately this place puts more care into overcharging you, warranty or not, than into their customer service. I cannot attest to the sales department but avoid the service department. I will not utilize this company for any services in the future. And will advise my friends and family to do the same.

Great people, great service, and great Value.

Many thanks to Chad Hauser the Service Manager and Mike Palumbo my Advisor - even though I did not purchase my vehicle at this Napleton Store - they took great care of me and my Buick!! Will definitely be back!

Thank you Bob Fisher, For a truly exceptional Experience when leasing my 2018 Cadillac XT5. The whole staff,Brian, Damian and Jim were very knowledgeable and helpful. Thank you.🚘

Very happy with my new purchase from Napletons Cadillac in Rockford. This is my 5th car now that I have purchased from Justine and Im sure it wont be my last. She has always provided me with excellent customer service, integrity and honesty.....something that lacks in a lot of other Rockford dealerships. Thanks to Scott Nicoll for providing a tremendous staff and a great buying experience. This is the place to get an excellent deal.

Nick Perkins was absolutely great to work with, very knowledgable and helpful. His managers, Gary Judd and Brian Langkamp went above and beyond to make us feel comfortable with the purchase.Nick gave a very thorough explanation of all the features of our new XT5 upon delivery and has followed up with us to make sure everything is going well. Highly recommend this dealership, their product and our salesperson.

Everyone is very helpful got a great deal love my Subaru!

Had an Amazing experience,,,With an Amazing sales rep,,,,And got an Amazing deal on my wifes dream car.Thanks Mr. Lothan Henry & Napleton😁

Napleton Cadillac is the best car dealer that I ever walk in, they made my dream come true with a Cadillac Escalade, they have the best service. Thank You Justine.

J R and Damian were amazing!!!!! Bought 2 new cars and are customers for life

From the moment I stepped into Rfd Napleton I knew I wanted to deal with them! But, NOT wanting to be impulsive I felt I HAD to do some comparison shopping before jumping into anything. After visiting 2 other Caddy dealerships, 1 Ford and 1 Lincoln dealer and doing multiple test drives AND dealing with my trade in offers, I returned to Don Smith at Napleton where I received service beyond any expectations and this service continued long after I drove my new Cadillac off their lot!! Don Smith, Sales Consultant, has the Integrity and Solid Sales Experience that is so hard to find these days! In the time since buying from Napleton I have referred more people to Don Smith, people I dont even know but see them checking out my gorgeous SRX and I tell them where to go to get the best and be treated the best! Its one thing to just have a great product but to have great Sales/Service as well....thats a WIN WIN!!! Dont waste your time like I did shopping around, just go to Napleton and you will be so glad you did!! Thank you Don!!Gerry Reid, Roscoe, IL.

Great service as I have come to expect! Great staff and service team.

Great people to purchase a car from

This was a very fun and easy process to go through unlike most dealerships they were very friendly and they got me a great apr and they gave me a very fair price on my trade in i would recommend if youre in the market to buy a car its in your best interest to shop here very nice selection of new and used cars and our salesman JR was the best thank you

I purchased a 2015 Cadillac Escalade from this dealership less than a year ago. The salesman was nice, all other aspects of my purchase have been the WORST! My Escalade has broken down 3 times on the side of the road, mind you I’m a single mom with 2 kids under the age of 7, and each time I got no assistance from the certification I purchased. This dealership has never had a loaner vehicle available or offered to reimburse a rental!!! In addition the service staff was so rude and unprofessional the first two repairs I had to have done at a Cadillac dealership 3x as far from my home!!! During the last repair, Napletons of Rockford not only lost my keys, when I went to pick up my vehicle after so called repairs, the battery was dead!! I still wasn’t offered a loaner or any arrangements to assist in transportation due to their error!! Lastly LOL as if this wasn’t enough I asked for a trade in offer and they offered 19000 less than the purchase price I paid just months ago, perhaps because they sold me a LEMON!!!! Missing my KIA 🙌

Great place to buy a vehicle!

I had a great experience with the two salesmen (Matt Vincent and Nick Perkins) and The manager Gary Judd. The vehicle selection was great and the service was outstanding. I will buy from here again.

Very good sales and service experience!