Anderson Dodge,Chrysler,Jeep, I highly recommend. They service my jeep and only them. They have barriers up between the customers and their staff. The staff are ALL wearing masks, which makes me feel safer. The sales persons wont bother you if you are looking but are attentive when you want them to be. The service persons will get your automobile in and if you are waiting, will throughly explain what needs to be done and how much it costs BEFORE the work happens. Parts can be bought there and if not in stock can be ordered, usually overnight or within a few days, with or without paying up front first. I dont know who is in charge at this location of the Anderson franchise here in rockford butThe dodge, jeep, Chrysler dealership is the best from my standpoint hands down. Thanks everyone.

Had my car in for maintenance. Great customer service! Very friendly and very fast!

We bought a used car here and paid cash for it. Hear a knock in the engine the very next day, and tried to take it back to them. They would not take it back and told me they would work with me to find another car. We spent to weeks looking for another car that would fit our needs. When we finely found one, they said they would give us 6,000 dollars for the car. All total I paid over $10,000 for the bad car. They wanted us to give them another $5,300 dollars for a car that was almost the same price as the bad car we bought from them. I thought they would be fair, but I found out they where trying to cheat my and my wife. Please don’t buy from them. I don’t want the same thing to happen to anyone else.I have to be far here. They just called and said they would give me the cost of what I paid for the bad car. That still leaves us paying tax, license, and other fees all over again. We need to think about this, because we don’t want to get taken again.

My truck had issues while traveling and they were awesome

Trying to save up for a 2022 red ford explore sport its 🔥 🥵 well see probably take some years but hey i can dream

Nice sales person, just not competitive pricing

Everything went great. I was pleased with my visit. The workers were right on the ball.

They had my car for over a month then when I went and picked up my vehicle up it was dead as a doorknob and they locked the gate on me so now I probably cant get my car until Monday I am highly upset and disappointed, 04/10/21 they did give me a loner vehicle which I took very good care of and returned they opened the gate yesterday and I jumped my car and were home now

Not much of a deal compared to others. Several New Mustangs body not in align.

Finished in the time frame as he said would be

Great staff!

Super fast service appointments and the staff keeps you updated throughout their progress.

Friendly and reliable customer service.

Always get great service.

This location is Ford but there is a lot of others here today including 2 Cadillacs. My service person explained this has become the normal.I dont mind bringing my Jeep for oil changes to a Ford dealer but if my Ford needs specific service I always come here. I guess Im just old. Surprising to me is the Girls at the service counter. Again I guess Im just old. But good job, Ladies, in this mostly mans world.

Took my 2018 Ford f550 in for a check engine light. They were absolutely no help. The service person checking people in should not be doing what hes doing as it was like all he wanted to do was get me out of there by telling me they were two weeks out on service. When you spend over $70,000 on a vehicle that is only a few months old you would expect much better service. I honestly was embarrassed for whoever is running this outfit.

Always get good service & leave with information about upcoming issues or maintenance I might need to address. They give my car an oil change & inspection to get me ready for road trips several times a year. I dont leave home without them!

Good customer service

Last time having Lyndsey before she moves on to greener pastures. She has been a wonderful customer service rep for your company. (Ford)

I work with the best salesman he went out of his way to help me I think its mean is Harvey

Purchased my KIA 3 years ago. They service my vehicle and wouldnt take it elsewhere. Justin always courteous. Service completed in a timely manner

I cant even begin to describe this, but Ill try. Our appointment was at 9. We arrived about 8:45. The girls at the front desk were awesome. I checked out the service area. It was very clean and organized. As my wife pulled the car in we were told it wouldnt take long. Well they nailed it . It didnt take long for them to tell us we were at the wrong location and directed us to the right place.

Tina is amazingThanks .Great service. Great coffee

Dont ever trust dealer

Our 2017 Ford Explorer with 28,000 miles has been in the service department for over 5 weeks on 4 visits since October of 2018 due to a continuous transmission issue.Finally, on the fourth visit they learned that the transmission has an issue due to a defective casting from the foundry. The part is on back order as we wait.This dealerships service department is inept and had they properly diagnosed the problem the first time in October of 2018 or the second time in January of 2019 this would have been resolved long ago.We spoke with Linda of Ford Motor Company Customer Service who is an area supervisor and learned that they care very little about their customers and how much inconvenience that they cause.Take your service work elsewhere because when this dealership cannot properly service your vehicle, Ford Motor Company will stand idly by and be of no assistance.

I didnt have anything major but what they did was in a timely manner and done right. No complaint from me

They tried to tell me my car had an oil leak after a recall repair. Car hasnt leaked a drop since I got it and its a 2010 escape.

I purchased a used car a little over a month ago, and clearly you dont inspect these cars. the first one I was shown lost power as soon as I drove it out of the lot. the car I did purchase needs all new brake lines, theyre completely rusted out and failed me while I was on the highway. thank goodness no one was hurt. the calipers were bad, which took out the brake pads. the rotors needed to be replaced as well. so now Im about $1000 into this car. I understand buying used has risks, but buying from a dealership who goes on and on about how well tested these cars are should alleviate some of those risks. apparently not.

Good service

Just purchased my fourth vehicle and its always a pleasure dealing with Anderson Automotive Group

Had car issues and these folks were great

Great helpful staff, good deals, and nice facility.

They always are courteous and take good care of our car needs.

I do all my Kia service they are good guys and helper

Mitch, was our salesperson, when we bought ou KIA Sedemona and we just purchased a truck, from Anderson dealer with Mitch as our salesperson again . Truly, excellent in his knowledge for vehicles.I feel that Anderson is the place to go . Their staff has the know how with all people.

In the last 2 weeks I have visited Anderson Mazda, Jeep, and Mitsubishi. I can honestly say 2 of the 3 dealerships are sorry. Poor customer service. Dont waste your time going to their Mazda or Jeep dealership. Your better off driving somewhere else unless you like to be ignored or told to come back some other day when your more important to them.In fairness the Mitsu dealer has fairly decent customer service. That is why they get the 2nd star from me.

Excellent service

They are always nice at Kia garage

Its great....great atmosphere ...great staff...I even got to see the car Vin diesel drove on fast an furious...great experience. ..

Was there for tires great buy😊

So professional and clean there

If you need a great car with a great service department you need to go here

Very nice waiting room. And friendly personnel.

Honest and friendly employees in the service department

Bought a new looking van at a great price

Friendly, good communication, fast service.

Nice, and professional, great selection. Easy.

They are Awesome. Such a big help with all things on my car

Great dealership and car, Focus ST

Staff is very professional. I love my new car.

Awesome service department! Thank you!

Always great service and people.

Didnt get tire rotation done when they said it was

Quoted one price on a Ford Fiesta. Then when we went back the next day to buy it the dealer we talked to (in person) wasnt there and the manager said he wasnt authorized to sell the car.

Id rather go to Ken Nelson auto in dixon il

Thank you Jimmy Boyle for always taking care of me!

Ask for Mitch or Harvey! They will treat you right!

Good people to work with

Good service and very polite!!

Friendly sales team!

Best place to shop for a car

Got me a SUV :)

Great customer service.

Very good service

Awesome Sales and Service

Mike was alot of help

Clean and friendly

Good Service

Liars and rip off experts

Beautiful cars

Bernie is the BOMB !

Great service

Felt pounced on by sales people

Quick service

Great deals

Ok

Didnt go here

Clean bathroom

AWESOME!!!