George was our sales rep and he was amazing! He went over all of our options and answered all of our questions. He did not pressure us into purchasing something that we did not need or couldnt afford. He was very knowledgeable and helped us make an informed decision. He was even quick to respond to a question I had about the phone the next day.

Had a great experience at this Verizon. Very efficient and got things done quickly for me. George was amazing! Highly recommend this location over other local locations

We came in to switch a phone over from XFINITY. George was awesome to work with. There were some difficulties with the account and he stayed in touch throughout the day to make sure it was all taken care of correctly. Much appreciated!

Zero stars actually. Do not go here. We went in to this store to purchase an iPhone 13. Worked with “Abe” who told us we were required to purchase a $250 additional package per phone. That was a lie. Told us we were required to take the insurance for at least a month for each phone. That was a lie. When we started questioning those required charges he told us we were “free to go somewhere else it’s a country.” We did. Beware - This is not a corporate store but an authorized dealer. When we told the Verizon corp store on 173 of our experience, they told us they get a lot of complaints about that store.

I cant say enough about our experience at this location! Kristina was amazing! She was so patient, so knowledgeable and such a great personality. Plus she solved my initial no signal problem. She then presented us with options that eventually convinced me that I needed to upgrade from my iPhone 7 to the iPhone 12. Of which, I was reluctant to do, but as I am writing this, am very glad that I did. We will always seek out Kristina on any future issues with our phones. Thanks again Kristina. Jeff Bieck

Laela made our experience switching 5 lines over to Verizon an absolute joy. She was so kind and helpful with all of my extra questions. I am probably not the easiest customer to deal with and she handled our situation with great poise and character. Thanks Laela!

We had a great experience at this location. Kristina V. is the best. She is very kind, patient and helpful. She was able to find us a fantastic deal and set us both up with new phones (the process was efficient and painless). The store was clean and organized. Employees had a good rapport and were diligent with COVID precautions. We highly recommend Kristina and this location. Youll be in good hands.

Jake Pekovic was amazing. This was the best experience I have ever had with Verizon. Very professional. Saved me a ton of money. We got 2 new phones and was able to offer me additional discounts!!! Hands down the best experience ever. I will never have to visit the State Street location again. Perryville location #1 !!!!

Fast service, clear deals to upgrade a phone. Excellent customer service. Definitely will go back for next upgrade.

Nice new store with great helpful staff. I appreciate you guys!!! Thanks

This Verizon store is incredible. Other store feel like used car lots, tons of pressure, switch and bait tactics, but not here. We had Ryan as a salesman and he was patient, helpful, and knowledgeable. Ryan actually steered me towards products that would save me money because they were better products. Im totally happy with my experience at this store, and with Ryan who stayed late, and did not rush us. Wonderful salesman.

The customer service was extraordinary. I had the good fortune of working with a representative named Laela. She was able to seamlessly help me transfer my entire life (that was stored on my phone) from AT&T to Verizon. It was a profoundly easy and calming experience, considering such a monumental change. In addition to the obvious expertise that she brought, she was mindful of my apprehension and anxiety I had in breaking up with AT&T after a very painful relationship. I look forward to moving over to Verizon. I am reassured by this experience that this will be a very solid company.

Customer service in store is amazing. Kristina v went above and beyond to make sure I received the best deals and promotions. Kindness and understanding goes a long way. Thank you!!!!!

Jordan was awesome! He spent so much time with myself and family to make sure we knew what phone we were getting and that we knew how to use them. Seriously he spent so much time to make sure we were taken care of! 12/10 HIGHLY RECOMMEND asking for Jordan! He is very knowledgeable and extremely PATIENT! Thanks for the great service!!

I never write reviews but my girl Laela knocked it out of the park! 🤩 Got to give credit where its due! We walked away with 2 new phones but somehow she found every promo that could apply and was actually able to shed almost $50 off our monthly bill! She truly went above and beyond from beginning to end. I will only be coming back to Perryville location from now on! Thank you Laela! You are a rockstar!!😎💯🤩

Had a great experience at this store! The owner, Derek Born, is absolutely awesome. Our salesperson, Ryan Seymour, was great! Ryan helped my daughter and I upgrade both our phones and took the time to answer all our questions. It was a great, flawless experience, and we are so grateful for his help! I would absolutely recommend using this store (and Ryan) for all your Verizon needs!

Absolute WORST EXPERIENCE IVE EVER HAD DEALING WITH PHONE SERVICE!!!!!! I WENT IN STORE AS A PREPAY CUSTOMER BECAUSE I COULDNT TEXT, I LEFT THE STORE A POST PAY CUSTOMER WITH A NEW PHONE, AND HAVE NOT SINCE BEEN ABLE TO USE MY PHONE AT ALL, CUSTOMER SERVICE, SALES, AND IN STORE EMPLOYEES ARE UNABLE TO ASSIST IN HELPING ME SOLVE THIS PROBLEM. I WAS IN STORE FOR FOUR + HOURS WEDNESDAY APRIL 21ST,and today April 23, 2021 I still have no answers or resolution! Im absolutely disgusted with VERIZON!!

Great service and staff.DO NOT get the Black Ice polymer screen protector, STICK WITH ZAGG. The Black Ice does not cover scratches! It is not a good option. In no an effect on Cellular service - there are better options.

Ian, the young man that helped me was outstanding! He took the time to resolve issues Ive had for a very long time. Very professional and helpful. Highly recommend working with Ian!!!!

Laela was the best. She took time to explain & demonstrate my phones features.I would highly recommend this location - better than any location I have been to.

Marco was wonderful!!! So knowledgeable and definitely went above and beyond!!!

Great place to work. I love the growth and opportunities that are available!

Laela has been the most helpful sales person.She really knows how to listen and help you find exactly what you want, she doesnt try to push you into something you dont want or need.Would absolutely recommend you ask for Laela.Best way to buy a phone

Terrible customer service and efficiency. I ordered and paid online and only had to pick up. There is no line for just pickup. You have to stand in line behind all the other customers who are shopping for their phones!! I think it’s terrible service during this Covid time to make people wait needlessly. I’ve picked up before at another Verizon store and it was an efficient process. I would not recommend this store unless you are bored and have an endless amount of time to wait. There needs to be a better manager to ensure a more efficient process.

Tyler helped us upgrade our phones and he easily made it the best experience weve ever had when purchasing new phones.

Sales person Casey is very good at explaining details. I would highly recommend the Perryville location.

Abe was great in helping us get a greta phone today! It was easy and hassle free and i would reccomend this location

Great costumer service! Got a great deal without having to trade in my current phone.

Casey Jones does an amazing job for this store. I was very satisfied with his services.What I dont like is the efforts this store goes through to look like a Verizon store when they are actually an authorized retailer. If I had not dealt with Casey, I dont think I would feel comfortable allowing someone to play around with my account and they dont actually work for Verizon.The only place I saw the real name of the store was on the employees lanyards and on a business card. Yet you see the name Verizon on the outside of the store and a big V on the inside. To me, that is dishonest.....

Best customer service I have ever received at a Verizon store! Logan was incredibly knowledgeable and friendly. He went above an beyond to help us find a plan that would work best for us. I will 100% request Logan next time I stop in and I will be passing on his name to my family/friends. Thank you for an wonderful experience, Logan!

The store manager I had a problem with my phone it took him awhile to get it figured out then he told me they should charge me $35 Ive been a customer for since 1999 where was GTE

Their were excellent especially Casey who I had experience before. Casey goes out of his way to make the customer comfortable with the Verizon product with ease and he is a personable guy to work out the one and outs of the product youre buying or have.

Top notch customer service from O.D Payton III. He was very friendly and very patient while updating our older phones to new ones. Happy customer

Wonderful customer service! They opened up early for me, and catered to every need. I would even say that the employees are significantly better looking than the ones at the other location.

Great service today!! Mitch was THE BEST !! Thank you so much for helping me with my new phone! When you go to this store dont ask for anyone else but Mitch.Very knowledgeable & takes his time to make sure you are satisfied! Thanks again Mitch!

Great customer service! Logan, Casey and Laela all provided exceptional service and I would highly recommend them to anyone looking to upgrade their devices and plans.

We had a guy named Tyler Cason and he answered every question we had and we bought 2 phones and her was very helpful. I recommend Tyler.

I loved the customer service and Kristina is REALLY amazing and I wish I was able to give her 20 STARS!!!!!! Highly recommend this Verizon and it’s customer service!

Evening hours are best opportunity to get the service you need

Worst customer service I’ve ever experienced. I spoke with Courtney over the phone and was excited to hear they were open. I have a crazy work schedule and I was hoping to get a birthday present for a family member before Monday. Courtney told me word for word, “that would take too long. I’m not going to stay here after closing time for that.” Her tone was rude and unprofessional as if she just helped the worst customer in the world and took it out on me. Once I pointed out her customer service she laughed and sarcastically thanked me and hung up. I will not be giving this location my business solely based on her alone.

Ryan.Seymour Did a awesome job lowered my bill an got me with a new service an only for a few dollars more, really good job he deserves a raise most definitely an a hire position.

Went in to get a new phone and left with 3 new phone and an iPad with a lower monthly bill!! Casey Jones everyone! Rep of the year. He was very nice, cordial, and friendly! He hooked me up in the best way and in a timely fashion. Seriously go check out the new store and friendly customer service. You can walk in also.

Ryan was very patient with me and all my questions....he helped me set up apps I wanted and explained with understandable language what I needed to do.....and assured me I could come back at any time for more help...

My phones primary camera suddenly stopped working, and after unsuccessfully trying to troubleshoot on my own, I dreaded going into a physical store. But Logan W made everything as painless as possible -- clearly explaining all my options and patiently walking me through the warranty process. Thanks, Logan; hope youre still at this store the next time I buy a new phone!

Ben was incredibly helpful with a variety of questions I had about my phone. He went above and beyond! I highly recommend this location and the store associates!

I worked with Duron and Michelle in store today. They were very informative and patient. Took the time to go over every possible option and ended up taking the most efficient route even though I was very stubborn at first and not listening so kudos to Verizon for staffing such knowledgeable employees.

I WAS LIED TO AND APPLE INC COMFIRMED THAT THEY HAD LIED TO ME!!I took my phone in and told them I was having battery issues and they said even if I replaced my battery that my iphone still wouldn’t work correctly because the recent software update wasn’t compatible with my iPhone XS. So I left the store and called Apple. Apple said that they were lying about it. They said why would we allow software updates that ruin your phone? And why shouldn’t the XS be able to handle the new update? It’s a newer phone, not something old. They were like now the old iPhones like anything less then a 6, we don’t even allow those phones to update because their software wouldn’t be compatible with the newer updates. The Apple rep told me to go to their authorized dealer, which is BestBuy here in Rockford and have them replace my battery and if that doesn’t fix the issue then Apple said they would repair it. ...I wouldn’t trust what any sales rep has to say if it’s anything regarding a repair, make sure you call Apple first. These salesman are trying to tell you your phone is broke and not to even bother fixing it so they can make a sale. Had I listened to this sales rep, I’d be spending another $1200 on another iPhone instead of $70 for a new battery.

Fabulous service, very friendly and knowledgeable staff. No wait time at all.The only Verizon store Ill use.

Laela was super nice!! She helped fix a major screw up on my part! I will never go to anyone else or buy a phone from any other company as long as I can work with her! Thank you Laela, ur the BEST!!!

Needed to share our great experience in updating our cell phones. Our sales representatives name is Duron Boyce, he was very well informed of his products and concerned in meeting/exceeding or needs. Personality and patience in making our purchases perfect. Anyone reading this review in need of the products Cellular Sales has must contact Duron for 100% satisfaction in your purchase decision.

Great store, very professional and courteous. Duron and Casey set me up with my new LG phone with dual screen. Very knowledgeable on the phones and very helpful. Thank you

Came into store after experiencing technical issues with my phone, Duron B. and Casey helped me process a warranty claim and get a new iPad! It’s a beautiful new store with great reps providing service and it’s close by my home. Welcome to the community and keep up the great work guys!

TEACHERS AND SCHOOL STAFF DO NOT COME HERE staff does not know how the process of getting employee discount and are not well informed .After 2 visits to store and doing different processes I am still paying full price and have yet to get my discount.AGENTS ONLY WANT THE SALE. Lastly this store is doing SHADY BUSINESS on my 2nd visit to store in front of me agent A asked agent B for a favor agent B said you know you shouldnt be doing this what and why I have no idea but I would take my business elsewhere.

Michelle was kickass! Great service and a wonderful time setting up my phone. 10/10 would return for her

Best Authorized retailer i have ever been to. Normally I only go to a VW corporate store but this store is great.The VW corporate store on State, by Kohls, is horrible, I would rate it but you cannot give 0 stars.

Beautiful store with great customer service. Shout out to Casey Jones for helping me with my cellular needs.

My service representative was the best I have ever had with VerizonI have been a customer for 22 years

Great service

Josh was was amazing he was very helpful kind and respectful he did not try to upsell me anything I didnt want either I recomend to come here for all of your Verizon needs

Outstanding service as always your people are extremely intelligent and very nice

Joshua provided exceptional customer service. Great store i will be back.

The staff were very personable and provided excellent service throughout our visit. Well done!

They do not disclose fees until you have paid. I was charged a setup fee, activation fee and they removed a promotion that I had. Rep was Ryan.

Michelle was very nice and took care of all my needs. Excellent person and very happy with her.

Stopped by store for help after a six year old had played with my phone,to a point that it was stuck in voice mode and I was totally unable to regain any normal settings. Any

Did not stay to find out. I waited for more than 30 minutes and had to leave. Tomorrow Im checking out the comation. 😡

It is wonderful

Came in and recieved assistance from joshua with gettung ne and my husband out first smartphone!!

Joahua helped me save money and get new devices....i love this locationGreat customer service

As usual the staff at this store was helpful,

One choice.

Joshua was great. His customer service was outstanding.

Help me when technical support couldnt figure out the issue

These folks did a great job for me. So excited!

I worked with Michelle she helped me out tremendously, great discounts and superb service

Laela was extremely helpful and actually saved me money in several different ways.

I would recommend anyone stop at this place very helpful very knowledgeable definitely one of those places where they make you feel like youre part of the group and a lot of places dont have that at this time right now so if youre looking to trade in that old phone and get a new phone this would be your One-Stop shop

Joshua was Easy with. Great service

Megan was awesome and very helpful. And she put up with all my nonsense with a smile.

Amazing layout! Great location, awesome people and incredible service!

Great service, Jordan helped out getting my new phone

Great help

Very good and helpfull

Beautiful new store!!! Joshua was VERY professional and oleasant

Love the new phones....OD was extremely helpful!!!

Great store, Joshua gave me a great experience!

Great customer service!

Great experience, Josh was very friendly and helpful ! Would recommend !!

Came in and compared devices with Joshua, and ultimately got the device I wanted. Thanks Verizon and Joshua!!!

Josh was fantastic answered all our questions without making us feel stupid biz I know we asked some strange questions

Beautiful store, modern and clean, people professional and friendly!

My sales person was awesome

Excellent service!! Very helpful knowledgeable!

Megan was awesone! Took very good care of me...and Im needy!🤦

Beautiful store and great staff!

Michelle was very sweet and helpful and very cute

Michelle was EXCELLENT!!Glad I stopped in!!

I stopped in the new store and worked with Michelle. She helped me get my number unlocked from T-Mobile and helped me get a new phone. She set everything up for me and I walked out with a brand new pixel 4.

Very helpful and friendly

Excellent service