Was looking to test drive a Lexus sedan. Salesmen were great. But vehicle prices were steep (some by over $5,000) compared to other places looked at. Great place, but you can definitely get better prices if you do your due diligence.

This is my second car from Ourisman Lexus of Rockville. I have been extremely happy with the professional, courteous and outstanding experience provided by Pierre with trading my vehicle for a newer model. Gabriela also did an excellent job with following up after Purchase and having the car ready for pick up. All paper work was done before I got there and left the dealership in 30 minutes for a seamless experience. I highly recommend these dedicated staff at Ourisman Lexus.

I pulled to the Service area after making an appointment same day for 5P, which if the area was closed I certainly would have come another day, however I was assured I could still bring my car in. I arrived at 5:01P and ALL Service Associate Reps (w/the exception of Melissa - whom might I add doesn’t even work in Service - immediately came out to ask me if I am being helped) in clear view STARED at me knowing I needed assistance. I’m in the Service department, aren’t I????!!!!! What am I here for???? Service!!!!! I will not use the race card, however it was NOT a good look. Melissa was gracious, apologetic and instantly had Andres come over to assist. If the service area where all of Ourisman Lexus Associates are scheduled to work until 530P and/or 7P, I’m not quite sure why NOONE came over to at least greet me and apologize for the wait. Especially since we are both in clear view of one another and they all were NOT assisting other clients. I made sure of that prior to assessing the situation. It was insulting to say the least. Thanks to Melissa and Andres for their immediate attention. I have NO problems spending my money elsewhere regardless if the oil changes are complimentary given this piss poor customer service. I pray for the company’s sake and integrity, this was a one off and the employees are re-trained to address ALL clients whether immediately tended to or not.

I scheduled and received my 60,000 service recently and I was extremely pleased with the overall service and professionalism of my Service Manager, Mr. Osbourne Jones. Ozzie explained EVERYTHING professionally and with specificity. After it became clear that the repairs would take longer, he got me in a loaner in no time. Ozzie was great! Also, the car runs great.

While the service staff person with whom I dealt in August 2021 was professional and seemed efficient with my car, the facilities, especially the second floor, are old, uncomfortable, not conducive to CDC mandated social distancing and don’t seem well-ventilated. I took photos of the second floor of Lexus of Rockville in November 2019 (I didn’t go to the second floor in 2021; so maybe it is better now). As of Nov 2019, the second floor was still a windowless space which in the past was supposed to be a quiet work space. In that space, the drop ceiling had missing pieces, there seemed to be water damage on the ceiling, the one table in the room looked like a cheap, plastic banquet table, the carpet looked really dirty and the haphazardly arranged mismatched chairs were dirty. To provide the level of service you claim and to allow for protection from Covid-19 for your staff and customers, you need large,clean,modern, comfortable and well ventilated interior spaces with access to fresh air.

Ozzie Jones is an excellent service manager and advisor at Ourisman Lexus. He is honest, knowledgeable, service oriented, and accommodating wherever a need arises. This summer, I had an issue with the car on a mountaintop in North Carolina. Ozzie texted me a video which enabled me to address the problem. He is the principal reason I have had my vehicles serviced at Ourisman, as well as the dealership’s capable technical and parts personnel.

Happy to continue to be a part of the Lexus team!I had such a good experience at Ourisman Lexus of Rockville. I was able to carefully pick my next car and drive it to get the full experience. Very happy with my brand new Lexus IS 350 F Sport with all the bells and whistles. Many thanks to Rosanne and Arnold for helping me get into my next luxury car.

Visited 10/23/21. This review is strictly for the service department. Dropped off my car for oil change. The experience was pleasant. Staff greeted me when I first pulled in. Service writer (Andres) was attentive, didn’t try to force or upsell any additional services which is a plus for me. Staff walked around offering snacks to people in the waiting room. Took about 1.5 hours to complete which is okay I suppose. Overall good job.

Jimmy is always excellent! My issue as picking my car on his day off. I was passed over by numerous service attendants who assisted cars who arrived after I was there clearly I was in front of them. This went on for about fifteen minutes. I have always serviced my cars here. This was not good customer service at all! 🤬🤬 Again, let me preface my earlier statement, “Jimmy is always on point! Excellent representative of your organization!

I really appreciate the outstanding services from Gabriela and Mr. Pierre. From start to completion of my transaction, their services was Absolutely superb! Also, Mr. Arnold our financial representative provided several options that actually exceeded our financial institutions offer. My overall experience with Ourisman dealership was excellent. I will tell anyone, this is the location to purchase your vehicle. Again, thank you Gabriela for your spectacular customer service. See you in 3 years, with a smile 😃

I Love my Lexus! What an excellent experienced at Ourisman Lexus of Rockville! My Sales associate was very attentive from the time she responded to an inquiry on a SUNDAY..all the way to when we got back home! (We flew out from MI to pick up the car and drive it home) Rosanne checked in on us before our flight wishing us safe travels to making sure we got back home safely and we were happy with the car! I received a letter from Sales Manager, Willie Savage, thanking me for choosing Ourisman and working with Roseann on the sale. He even called me once we were back home to make sure we were satisfied with our experience and if there is anything more they could do, or had additional questions to not hesitate to ask! Concierge, Bernie was AMAZING! He spent almost 2 hours going over every piece of the car to ensure we knew how to work all of the excellent features of the car! Love his personality as well....he made it fun to learn :) The financing was smooth through James and he got me everything I asked for!I would definitely recommend Ourisman Lexus of Rockville to purchase a new vehicle. Experience is everything and I can not thank everybody enough for making this a great one!

By far THE best costumer service out of all the dealership in the area. Couldnt be any happier. Pretty good job all around, from communication to service.

Nelson, my service advisor, provided excellent customer service as he always does. I initially went to the dealership to repair my radio but the entire process took several weeks because the 1st install of the radio was defective. Not sure why the problem wasn’t caught until after I picked up the car the 1st time. Im also not sure why radio assemblies are SO SO (over 3K) expensive at the dealership.

Ourisman Lexus of Rockville has earned its five star rating from me! I always make sure to ask for Michael Jankowitz, the assistant service manager. Mike is knowledgeable and professional! He knows my Lexus in and out, and I always get fantastic results! He makes me feel like Im the only customer he has that day with his kindness, courtesy and dedication to detail. Ill keep coming back as long as Mike is there!

Well, one thing for sure about Ourisman lexus of Rockville!!!..They dont play games! No hidden fees and all that stuffs...most of the cars are certified and you leave a satisfied customer! Surely, will recommend this place for absolute peace of mind! YK was my salesman and he is absolutely fabulous

I had an amazing experience at Lexus of Rockville. Andres, was helpful, and understanding of my situation. He was very informative every step of the way to what was done to my car. He did an excellent job on getting my car done in a timely manner. I encourage anyone to Andres and to Lexus of Rockville. He would not disappoint you.

First things first, I LOVE MY CAR. I had an amazing experience dealing with Ourisman Lexus of Rockville. I was able to get my car in a well-timed, expedited manner. When they found minor dents, they fixed it immediately without a problem. Looks and feels brand new. Everyone I dealt with was helpful, communicative, and nice. Yaw delivered my car in great condition. Great customer service from Yaw, Pierre, and Arnold!

Yuki was my sales associate who was absolutely amazing. I had a great car purchase experience with this dealership. Yuki was very patient with me and answered all the questions that I had. She made the car purchasing process easy and fun ! Definitely will come back to her. Give that woman a raise !!!

Came in for routine maintenance for my ES350. Jimmy took care of me in a timely fashion. Thanks again. See you for the next service!

Easy service options for my 10 year old RX450h- valet pickup and drop off, phone calls about progress and completion, and a clean and shiny fully serviced vehicle at the end of the day, without leaving home. I love this place. I’ve been a loyal customer since 2007 and wouldn’t go anywhere else.

Lexus service experience is an enjoyable one for me and now my 9 year old son. We have 2 Lexus vehicles and the main reason(s) is the quality, comfort, reliability and SERVICE. My son is so fond of going there and using his laptop in the office cubicles that hes always inquiring about when the next service is due.I really appreciate the support from the Service Manager (Ann). I have been visiting them for the past 5 years on scheduled maintenance on our GX460 and Ann has been most accommodating and professional in her support.Jeep up the good work and you will have loyal customers like me for decades to come. Beat wishes and Kind Regards

Justin was super friendly and greeted me right away after pulling up to the service center. This location has great service and didnt have to wait long for my routine maintenance AND wheel alignment. Is a bit of a drive for me, but it is well worth it!

Always a pleasure dealing with Ourisman lexus. I went in for my warranty work and Pierr was very attentive, very pleasant, and patient. He explained to me the things I needed done and it was just a good experience working with him. I have had nothing but great experience so far with the service department. Thank you

I had an excellent experience at Ourisman Lexus of Rockville. Doug was incredible from start to finish while helping me pick out my new vehicle. The management team was very nice as well. Doug is transparent, kind, funny, and extremely professional. He clearly knows what he is doing and wants to build a relationship with his customers. I would definitely work with Doug and this dealership again and recommend anyone in the market for a new car to go here!

Went to this dealership for Lexus, went there twice, didn’t buy it for the first time as the sales associate wasn’t helpful. Second time when I went there I set up an appointment with sales associate Yuki who was referred by my friend. Yuki was truly genuine and super patient with me. I was very happy with her help and she made the car purchasing process easy and fun. It’s like talking to a friend. Highly recommend her to all my friends

Well, my experience goes beyond the star rating! And I had a pleasant experience from the moment I stepped in the Ourisman Lexus of Rockville with a desire to own a Lexus till the moment I stepped out with the car keys. First, I met Mr. Seth, the sales executive who walked me through available options. He was able to connect with me quickly. His positivity and enthusiasm helped me make a quick decision despite loads of fundamental and very naïve questions. Next, the deal was closed, and the paperwork was effortless and quick. Finally, Seth gave me a presentation on vehicle features & made a follow-up call on the very next day to check if I needed any assistance. I appreciate that, and thats what made my overall experience very satisfying.

Aaron was so responsive and efficient. He took care of my auto almost immediately after I drove it into the service drive thru. And, when he was told that the part was not in stock, he quickly ordered it. He made certain that my car was properly taken care of. And now, my car is now once again in tip-top shape! Aaron is someone you are fortunate to have on your team. And because of Aron, and the new valet service about which he told me, I’m seriously considering switching dealer service shops to stay with you. Thank you so much for the prompt, courteous, and efficient service!

I have an 2008 RX400 hybrid that has about 108k miles. As always, at this point, I never know what they’ll find, but Lexus always comes back w great news and has my car done while I wait! The staff is always helpful and courteous and explains what work is needed. I always feel like my car is in the best hands which means my family is. Thanks Lexus! DK

I am a loyal Lexus customer.Purchased 5 cars in the past 20 years.The service department is excellent, they return the car as promised and clean inside and out.Love my New UX250HThe deadlier found my color, make and model in the middle of a car shortage in two days.Highly recommend!

Second car and will keep going back . As expected service was great and they were able to do my paperwork while I was out of town! Shout out Tony Rincon for handling things quick and easy and getting my car to me.

Had a great experience buying at the dealership. Bill was great in helping and assisting us with the whole process, from test driving and providing details of the RX350. Also, he helped us got a good deal with our car! If you want to buy a Lexus, definitely Bill is the guy! Thank you!Update:Pick up and delivery service for my 5k service was outstanding. Mike and Dane really helped me with the process. Dane was on time picking up and delivery. He explained everything since it’s our first to use this service. Mike was also helpful updating me on the status of the service. The process was easy and very much convenient. I would recommend this service to everyone. Will use again for the 10k and the next!

I was so happy to deal with Andres, he was friendly, helpful and knowledgeable. I got a very good deal on the tires and excellent service

Mike was an absolute pleasure. He was kind, courteous and displayed great customer service. I had both of our vehicles serviced by Mike and I have to say I was satisfied with the level of service he provided. I recommend requesting Mike as your service advisor.

I got my RX350 from Lexus of Rockville last week. I was anxious but my sale person Pie Pie made me feel very comfortable. Thank You Amal for being patient and so great at what you are doing. Customer service was amazing from the beginning to end. I will definitely suggest their services to friends and family.

Loved the salesman’s approach, chill, no pressure buying experience. Great team!

I took my vehicle in for the regular maintenance check up and Mike provided me with Excellent customer service. He kept me updated with a great timeline of completion from beginning to end. Most of all, he performed his duties as if he genuinely valued me as a customer and my time. Thanks Mike, i would recommend you to anyone, and thank Ourisman Lexus of Rockville!

Thanasis was very helpful and patient. Everyone there treated me like a valued customer. I am very pleased with this car I purchased. I highly recommend Ourisman Lexus

Ive been taking my vehicle for service to Ourisman Lexus of Rockville since 2013. I always receive excellent customer service whenever I bring my vehicle in for service. Also, I trust the recommendations of the car service advisors. My most recent visit I had to replace my water pump and one of my tire pressure sensors which ended up being costly. Ozzie was able to wave the fee for the tire pressure sensor which saved me a few hundred dollars. Ive also had a previous advisor worked with me to lower my service costs. As long as I am in the area and own a Lexus I will continue to utilize Ourisman services. I highly recommend this Lexus dealerships for all maintenance and service needs.

I really dont know a lot about cars. But I am good at using my ear to denote issues with mine. But recently, the problems I had with the car, were more on the visible side. When it comes to a leaking motor or rusted parts on the insides of the motor, I need help!! When it comes to the car, you have to put your trust in someone. I am lucky that Mike was assigned to service my car. Yes, the repair was a major one. My car is a 2009 and I worry about it being on the old side, especially after making the investment on the repair. Aside from making me feel good about the repair, Mike also gave me a lot of confidence about driving my car for another 100,000 miles!! (he could have told me to get rid of it soon but didnt) As my husband said, music to my ears!

Super friendly staff and great service. If you come to this dealership, please see Gabriela Ramos. She was amazing while I was looking for a new car to buy. She would give you all the details you need for whatever cars you have questions on, and she also understands your needs and what you are looking for in a car. I am so glad she helped me buy my new Lexus NX 300. She was so informative that my mother also visited her.

Routine service was done efficiently, reasonably and amicably. All I ever wanted for a service appointment.

The valet service is wonderful and so convenient. The gentleman was on time picking up and delivering my vehicle. I just love this service, especially since I had a stroke and have not been released to drive again yet.

Doug was terrific and that is why we requested to work with him again. He sold us a Lexus in 2016 and we made sure to ask for him this time. The whole experience was extremely smooth and even less complicated than previously. We were very impressed.

Outstanding service by Justin as usual. Thank you for the professional service.

Following an accident, I was looking for another certified Lexus. The inventory selection at Ourisman was amazing. The response to my email inquiry was quick without being pushy. My appt with Joe York was also great. He was knowledgeable and professional. After deciding to purchase, the entire process was easy. I enjoyed worked with James and would definitely recommend this dealership to anyone looking to purchase. Lexus serve is always top notch.

I went to the Rockville Lexus dealership where I purchased and have serviced my cars for the past 17 years. My impression was that my car battery was getting weak after a few days of hot weather. Jimmy Baker the Service Advisor and Omar Perez the Technician performed a few tests and they concluded that the car battery and the alternator were working and performing fine. Thank you for the good and honest service

100% satisfaction on their service, technicians found defects aggressively and advisor listened patiently and advisors passed my voice frankly. Thanks for their dedication which proved my selection of the dealership was the best choice. You are the best!

Jimmy was absolutely outstanding when it came to customer service!!! If though my car was used, he still made me feel like I had a brand new one! Highly recommend this dealership for all of your service needs!

As always, excellent service. I won’t go anywhere else for service.

Ozzie is a wonderful part of the Lexus team....knowledgeable,thoughtful and patient. He always explains what I need, often shows me and always tells me why. I feel comfortable taking his recommendations because he has never steered me wrong and looks to prevent problems. His customer service is the best in the business.

I’m very satisfied with the overall service quality. I had minor issues with my car and the service advisor, Andre and a mechanic specialist were super nice and helpful. A great team work and great service. Highly recommended.

Great experience fixing my car. I like getting a loaner so I can go to work/run errands and pick up my car when it’s done

The experience at Lexus of Rockville was awesome. Very friendly staff and kudos to Nelson who kept me updated every step of the way. My car was promptly picked up at my residence and a loaner was later dropped off the same day. The next day when my car was done they dropped off my car at work and it was truly a hassle-free experIence. I can’t thank Nelson and the friendly staff enough. I will keep going back to the Lexus of Rockville and highly recommend them

Final update: I spoke to Willie who got me in touch with Amal. They were both lovely and assisted me with all my problems and confusion. Amal is a sweetheart and provided me with a copy of my signed bill of sale, which I initially received partially. She made sure I felt taken care of. Thank youMonth update: Quality of service has dropped a bit, though not Bills fault. I received incorrect license plates after paying extra for farm plates. They have some random contact number for me in the system that I told them to fix twice. Unexplained fees that they charged which is ongoing. Just annoyed at this point.Traded in my car to get a CPO NX and Bill was so insightful and friendly. He made the experience as smooth as possible. He kept in touch and made sure I was taken care of. Easily the best dealership experience Ive had, and those are hard to come by.

Justin in service was great. He kept me well informed. He offered to educate me on the service requirements as a new Lexus owner. I’m well versed in maintenance requirements as my father is a master technician. I think the waiting lounge could use some updates and additional work spaces for laptops.

I brought my Lexus actually two weeks ago today. It was the best decision that I’ve made in while as far as purchasing a car. The salesman whose name was Yaw Pepra was phenomenal, he made me feel very comfortable with the decision that I was about to make. He answered every one my questions and made sure I completely understood everything before signing. Overall a great guy. The gentleman that worked with me in finance his name was Arnold Garcia he was very professional and I can honestly say he went above and beyond for me. We hit a little bump in the road, and he immediately got to the bottom of it. His mannerism and his ability to make things right just amazed me. My fiancé plan’s on getting a new car soon and I will definitely be bringing him to Ourisman Lexus Of Rockville to receive all the great accountability that these gentleman have to offer. Satisfied customer right here.Marcia Patterson

The team at Rockville has been super helpful. I had to take my car to them for bodywork, and they were very helpful and ensuring that everything was taken care of.

I could not have asked for better or more. Seth was incredibly patient. I had no plans to replace my current Lexus and I have no time. The car dealership world does not include the habit of good and fast communications and Seth did both like a boss.He clearly is a professional that shows no chinks in the armor. I cannot express deeply or thoroughly enough how much I appreciate that. No excuses, no blaming another person, just white glove service from start to finish.I might add that Im impossible to deal with. Im indecisive and I shopped elsewhere while maintaining my relationship and communications with Seth. I dont know how he put up with me, quite frankly. But he did with the finesse of a maestro. Thank you to the dealership and to Seth. I LOVE MY previously enjoyed Lexus!

I went in for routine maintenance and got a loaner so I could go to my job instead of waiting, because I’ve learned from past experience that some other service is always needed.I received a call from Ozzie who informed me that I had other services that were going to be necessary soon. After telling me what the approximate cost would be, I told him to go ahead and do it all while he had the vehicle. Ozzie gave me a time that my vehicle would be ready and, true to his word, it was ready at the time he told me it would be. Kudod to Ozzie, who was very professional and knowledgeable; I look forward to my next visit. Also, kudos to Doug for setting up my appointments since Joe retired and it seems that every time I go for service I see someone different.THANKS EVERYONE!

I had a great experience at Ourisman Lexus of Rockville. Xuemei was the best!!!

This is our third lease with Lexus of Rockville and each experience has been wonderful. The professionalism, excellent customer service, and attention to detail that we have consistently experienced is unmatched. The team there has a unique quality and always makes you feel welcomed and appreciated and I would highly recommend Lexus of Rockville for your next purchase or lease. Doug, Jessie, Arnold, and the rest of the team, “thank you” for all that you do and for your continuous commitment to providing top notch Customer Service! You guys are doing it right!!Will & Marta

I was greeted right away and my car was serviced promptly. Everything was professional. My rep was great too (Anders).

My personal consultant, Pierr, went above and beyond to ensure that my maintenance experience with Lexus of Rockville was productive and satisfactory. I highly recommend him and the establishment.

Yuki was amazing. From the moment we walked in the door she was helpful. She went above and beyond to help me find my new car. She was knowledgeable about the cars and patient while I made a decision to purchase. If you are looking for great customer service go to Lexus of Rockville and ask for Yuki, you won’t be disappointed. 1st class service!

Picked up the car on time and returned clean and serviced. Jimmy is great at keeping me informed and giving advice. Not pushy. Just helpful. Service after the sale is great at this dealership.

Jimmy is awesome! I go to Lexus of Rockville for service because of him! He is always friendly and listens carefully. He has years of experience and his recommendations are accurate and subsequently helps prevent potentially large problems. He always diagnoses any problem correctly. Most importantly, he explains everything before work. I trust him because hes honest & reliable.

Excellent service. Service representative Hose was very knowledgeable about work to be performed. Loaner car was ready and work was done in reasonable time frame!!!!We love Lexus of Rockville !!

Mike was fabulous! Just fabulous customer service. The best I have had! Very pleased.

Justin is an excellent advisor! He always remember who I am and helps me get my Lexus right. I travel a great distance just to come to Lexus of Rockville because of his customer service.

Keiwei my sales guy made it a smooth ride. Go to him for fair, competitive, and most importantly no horsing around. Legitimate and efficient. Made it real quick and easy. Make sure to give this guy a ring if you need a lexus!

Very bed experience. We go to store and they assign us a sales-peipei. It is good with test driving and introduction. When we negotiated about the price. she suddenly change. We politely show our bid. She think it is too low. then we keep increasing, she just keep the original price. that is fine. However, with time going on, she is getting more and more angry, speak with mood and keep the original price. We know we can not make the deal. She nudely said you guys can go, there is no room for negotiation. We decide to leave and politely said can we get back our information, ID copies and telephone.Then, she tears off our information copies off in front of us and throw it to trash!!! Can you believe? Really??How rude it is? It is turning my day down. I did not expect that we can not negotiate car price with sales. I did not expect that we get depressed by buying a car.Really Bad experience, I promised I would not come back anymore.

I had an issue with my car recently - warning lights appeared indicating brake problem-The dealership told me to bring in car immediately-After several diagnostic tests were performed, the problem was resolved! Jimmy explained the entire process to me! I am now a loyal customer at Rockville location thanks to Jimmy and his team!

Ozzie has been taking care of my wifes Rx400H for more than 5 years. He is very friendly and we always discuss, prioritize services by importance and keep the car in a good shape. We have a BMW and an Acura but we feel the Lexus is most reliable and runs very smoothly as new even after 15 years of driving. Highly recommended.

Drove my car in for regular maintenance and identified 3 items for them check on. When the service was completed 2 of the items remained unfixed.I had never had any problems with the car not running, but it broke down and shut off 3 times the very next day!Now I’m having a hard time getting Lexus Of Rockville to take ownership for the problem. Actually, I’m having a very difficult time even getting them to return a call.

I came to Ourisman from looking at an online search for the type of vehicle I wanted. It was an hour and 15 minute drive from my home.Once I arrived I was taken care of promptly. The staff was very friendly and professional. I thought it was exceptional that the Manager came out and greeted me and made sure I was satisfied with my purchase. It was worth the drive. Great customer service.

Wonderful customer service Jimmy Baker is fantastic been taking my car here for almost 11 years. Highly recommend to Lexus folks

I have been buying or leasing my Lexus from Ourismans for years. Great team, great service and great value...Jesse runs a fantastic Team and we love Tony as our salesmen - they are always available...

Everyone at Ourisman Lexus is absolutely wonderful and accommodating. I had Joe as my salesperson and he was a joy to work with! I definitely recommend Ourisman Lexus of Rockville!

I absolutely love the service that I receive at Ourisman Lexus of Rockville. From the Service Department to the Sales Team, everyone is very customer friendly.

This was my first service experience since purchasing my vehicle. I was pleasantly surprised by the efficiency - it took less than an hour and I was back on the road. Andres was courteous, professional, and made the process a breeze.

Good communication and a smooth, orderly process to get your car in and out. No immediate rush to bring the loaner car back if your schedule doesnt permit. Its worth going here for the service.

Excellent experience! Josh was outstanding. Based on our conversation, he had 2 cars waiting for us to test drive when we arrived. He went back to management when we asked for a higher trade-in value than the initial quote, and we received what we wanted. Overall Ourisman Lexus of Rockville has a well coordinated sales and finance team.

Mike was professional and considerate which was helpful given the magnitude of the needed repairs. His disposition and informative approach allowed me to feel comfortable with the choices I needed to make. Overall, great service and satisfaction with the result!!

Bill Lum the sell man he service very good!!!!

Please, as always ...the place is clean, very organized and professional... especially regarding Covid -19 ... coffee, hot- chocolate, tea and water are there for you . The working force as usually is very professional, polite and supportive. I did deal with Mr. Andres... absolutely he has high professional standards. He did listen to my problems, my 350 ES Lexus sedan...did qualify the problems and providing solutions...and, he and his mechanical team did in record time the repairs .Also, Mr. Andres took all the professional measure giving a courtesy car /Lexus SUV for my daily needs. Please, his professional communication was above 5 stars, too.Pleass, overall this Lexus Facility is the best = professional standards & professional solutions & professional communication & professional support and treats ! Thank you Mr. Andres and the Lexus team at Rockville Lexus, Maryland !

I got a great deal from Tony James and Jesse at Lexus of Rockville. They hooked me up with a new RX350. They just make the buying process easy and more than anything I wasn’t pushed, I sent my folks to go see them as well and you should too. The whole staff right down to the administrative assistants were all very friendly and helpful and extremely polite. I will definitely be giving them a chance in the future to earn my business again.

Jose is the best Advisor. After several bad experiences at other local Lexus Dealerships, I decided to give Ourisman Lexus of Rockville a try. I was not disappointed at ALL. They exceeded my expectations 😊. They are honest, caring, and trustworthy.

Went in for routine maintenance, Ozzie was very kind, very professional, kept me updated every step of the way. At the Lexus Rockville location, they have always been thorough and take care of things in a timely manner, but Ozzie goes above and beyond to keep you informed and provide a careful explanation of what is planned - optional - completed, etc. They are lucky to have such great professionals working there!

Excellent service. Kewei Wu was especially helpful before and after the sale. I have great confidence in doing business with this dealership.

Advisor Andres went extra miles to repair my vehicle patiently working with my 3rd party warranty. Car drives like new. Thanks Andres!!

Ive been a customer with Ourisman Lexus of Rockville for over 10 years and the customer service is always exceptional. I would like to give a little shout out to Jimmy in the service department! Jimmy is/has been my service advisor the entire time. He returns my calls right away, always very professional and is very efficient in getting me in and out of for service in a timely matter. So, Thank you Jimmy!! A+++Denese Margolius

Great dealership, staff is always on point and pleasant. They are good about taking care of your needs.

Had a great experience at ourisman purchasing a used car. they made it an efficient and smooth process. everyone was very nice and I would definitely go back there again.

Great service department- jimmy was great. Even give loaner vehicle for certain issues. Expensive, but you are at a dealership. Would recommend the service department.

I recently purchased an Avalon from Ourisman Lexus of Rockville and it was definitely worth the hour drive to get there. I contacted them through cargurus and got an immediate response and updates. My salesman Yaw had the car ready for a test drive upon arrival and was very helpful without any pressure. The price was good and exactly as listed with no hidden surprises. The finance department was very efficient even though it was a busy Saturday. It was a professional yet relaxed experience and I would recommend them to anyone looking for a quality used car.

Thank you so much to Mr. Jimmy of service for taking care of my car. He is a super nice person.

The service experience was excellent at Lexus Rockville location. This was my first time here so was unsure how things will go. Osborne was very helpful and explained the issues with the car without pushing me to fix it right away. I will definitely go back and request to work with Osborne and the free valet service was a nice add on!

Lexus of Rockville provides a unique experience in maintenance repairs. Jimmy provided me with options, and I did not feel pressured. They updated the computer software and lubed the panels of my window for no charge. Lexus of Rockville provides excellent service and a great experience!

Hands down the best service team I’ve ever had my Lexus with. I’m confident my car will run as long as I want it to with it being serviced here. Great job!

Great prices on tires; price includes installation and road hazard protection. Get excellent service with Jose M.