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Excluservice - European Automotive Specialists
12224 Parklawn Dr, Rockville, MD 20852, United States
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Excluservice - European Automotive Specialists
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Ri
Review №1

Friendly and detailed. They are really great at what they do and are true professionals. They did a tremendous job on my X5. Also, appreciate the software technology they use to communicate updates, service details, and pricing with customers. Appreciate their transparency and expertise!

Ke
Review №2

Excluservice’s technician accurately diagnosed a complicated problem involving several systems in my 22-year-old BMW 5 series (E39). I might add this was after another local service did not. Fair pricing, completed on time, and my car was expertly cleaned. I will trust my car to Excluservice going forward.

Jo
Review №3

Been going to Excluservice for many years. They are great! This time I just needed a replacement key fob. Got it in one day. They give me good service and advice. I appreciate it.

Er
Review №4

I took my Mercedes Sprinter Van there for the first time after reading everyone elses reviews. Perfect experience for me. Attractive pricing. Very capable, friendly and thoughtful staff. Locked up the van in their garage overnight after I told them there were some valuables inside. They even washed the Sprinter when they were finished, too! (it aint easy to wash those vans). A very well run business that wants to earn your business the right way. Impressive operation. Thanks guys! Eric Murtagh

wi
Review №5

Truly one of the best mechanics I’ve ever been to. They have gotten me out of so many jams with my car. The service they provide is truly exceptional and honest. I cannot recommend them strongly enough.

ca
Review №6

Outstanding service! Professional and responsible service. They have worked on three of my Z4s and I’ve been pleased with the service on all three! My one and only service center.

60
Review №7

What a great experience from start to finish, I highly recommend this shop. I needed a quick turnaround on a repair and they were able to accommodate on short notice. Everyone was friendly, shop clean and well lit, and they did everything promised to get me back up and running.

Ja
Review №8

Excellent service and repair. Drove from Baltmore to use they

Dw
Review №9

Thank you for providing such an amazing customer service experience from start to finish. I am highly impressed with the superior BMW knowledge and attention to every detail. Price was extremely fair for Dinan Upgrades and the Excluservice team had us rolling on the road before the time frame originally promised. Professional, honest and fair.... I will be back again and again!

Be
Review №10

I have used Excluservice a few times now and Ive only had positive experiences. They share photos and videos of the various parts on your car where they recommend work to be done. They do not pressure you to accept any of their recommendations but they conveniently rank the importance of each job so you can make your own decision. During COVID they even pick-up and drop-off your car at your house which just makes their service even more special.

To
Review №11

Read the reviews before deciding to take my car there and the service and attentiveness definitely lines up with the good reviews! I was assisted by Isaac and he was great with me and the service provided every step of the way. I’m big on details and the text messages and follow-ups about my vehicle and my options (with no pressure) was great. Had bad experiences with BMW dealerships since moving here a little over a year ago so wasn’t expecting too much but the service and experience exceeded my expectations. As long as I’m living in the DMV area I’ll be making this my go to shop. Thanks Isaac and team!

Jo
Review №12

Replaced rear trailing arm bushings with upgraded polyurethane ones and flushed the power steering fluid. The car feels great now. Thanks Stephane and Isaac for the excellent service!

Sh
Review №13

Going to Exclusive for my BMW repair was a incredibly (dare I say?) enjoyable experience! From start to finish they were there for me every step of the way! They got me in right away, did a through inspection and estimate of what was necessary to fix and what could wait, then repaired what was needed in record time at a fair and reasonable price - and did it in a safe, masked, super clean environment. Then when I picked up the car I brought in my daughter’s old BMW and they cautioned me that it would be too expensive to repair and recommended that we trade it for another car! (I was very grateful for their clear explanation to my daughter too when she clearly had other ideas). After that my trust grew (so we stayed) and I asked them to fix the dent in my car - and they promptly repaired that in record time and at a very reasonable price.All in all I couldn’t be more pleased with their service, kindness, promptness, and integrity throughout what is usually a very stressful process for me. Thank thank you to the entire team and most especially to Stephane! You guys are the best!

Wa
Review №14

Very accommodating and professional. Also very transparent and willing to work with me In prioritizing the work that had to be done versus nice to get done, but not critical.

Mi
Review №15

Outstanding customer service. Had great experience at Excluservice. Stephone provided exceptional support and answered all of my concerns in repairing my 2000 540i. Very pleased with the quality of work. Highly recommended.

Pa
Review №16

The folks at BMW Excluservice did a great job of taking care of my daughters 330Ci convertible. I wanted to make sure the car was up to snuff before she drove it 12 hours from home. Excluservice diagnosed the few things it needed and took care of them. When I had a question about an item, they took the car back in the shop and double checked it for me for free. Very pleased with their work!

Dr
Review №17

Very happy with work performed. Have been going here on and off for 15 years. Excellent service. Always very responsive and professional. Provided a nice, clean (sanitized) loaner vehicle too! Thank you, Excluservice!

Se
Review №18

Excluservice was very Professional being my 1st time using there services they ensure I was satisfied they came up with the problem and fixed it but the issue was something different and they fix it whit no extra cost they quoted me a certain price and didnt try to add on

El
Review №19

Great service with knowledgeable & friendly staff.

De
Review №20

Great service the guys were very accommodating and wanted to make sure my car was taken care of so they let one of their most experienced mechanics look over my car. I recently bought a 2001 515i Wagon and these guys went above and beyond to make sure my needs were met. Their communication is phenomenal and their method of sharing progress and quotations online is very much appreciated. Definitely going to be coming back for any more of my car needs.

ch
Review №21

From start to finish, I couldnt have asked for a better service, from the entire team. They were thorough in their inspection of my Bmw 328i, responsive in a timely fashion to my questions and concerns, and the whole transaction was seamless from estimates to pickup of my vehicle. By far the best repair station Ive been to, for any vehicle Ive ever owned. Fair in pricing and were super friendly and kind on top of that. 100% will only be using them for future service.

Ed
Review №22

I’m still fairly new to the area and was taking the car to Rockview BMW. They called me, sent a text and email that they conducted a “remote key read”. Which swiped to over 1G worth of service. However, I had not driven the car more than 20 miles in the past 6 months and tried to question all the service needed. They would not budge, insisting that all the “calendar” services needed to be completed. A family friend introduced me to Stephane of Excluservice. They picked up the car and did an inspection of those items recommended and saved me over 500.00 dollars. And delivered the car back home. Amazing. My car has found a new home!

Ke
Review №23

I met the manager, Stephané at a networking meeting over a year ago. I decided to try Exclusurvice for a second opinion. They were much better than the other place I was considering. They pointed out that several of the things recommended by the other shop were not necessary. And I have been using them ever since. Not only am I satisfied with the work, but the service is so thoughtful; they are always happy to send me home with a loner car, or even come and pick up and deliver my car, making it very convenient for me. Very thoughtful. Great work!!

Vi
Review №24

The guys at Excluservice are incredibly knowledgeable and provide high quality services for a great value. I have 30yr old BMW and I felt most comfortable bringing it here. If you have an E30, Jim knows them inside and out & Id look no further!

Mo
Review №25

I brought my vehicle in for an oil change. They had one additional recommendation to be done for a cracked part, which they sent me a picture of. Their system to review and approve recommended work was very user friendly. I was very happy with the communication on their end.

Br
Review №26

Friendly service and great work. Excluservice has been such a refreshing change, they listen to what I am saying and explain things in a way that makes sense. Often they will take me into the work area and show me the condition of my car and what needs to be repaired. Their waiting area is comfortable, and they have a great fleet of loaner cars. Talk about service! I feel fortunate to have such a great team of people working on my car.

Aa
Review №27

Good alternative to the dealership. Stephane is great to work with and gives great advice even over the phone!

Mi
Review №28

Needed new tires and alignment. Oil change and radiator work.Thorough job by the Excluservice Team. I am ready for fall road trips!

Di
Review №29

The quality of service was superb. They changed my oil in under 2 hours compared to regular changes at other shops like PepBoys which always takes more than 2-3 hours. They also did an inspection on my car when I took it for a regular oil change which was great for if I wanted to shop around and compare prices. Above and beyond service!

St
Review №30

Another amazing experience! I will continue using Excluservice for all my BMW needs, they are awesome. They called me and picked up my car exactly (to the minute) of when it was scheduled with constant updates (en route, picked up, delivered, etc). They delivered it right back to where it was -- all of this excellent service provided at no additional cost! Continues to be the best service and best prices for a BMW oil change. Highly recommend!

Ea
Review №31

My brake light had gotten bad and I called in here and goodness the approach to my problem was taken personally. I was amazed by the empathy. He asked me to come over so he could actually check what problem really was,after checking he put in a new brake light bulp and like in a dream I didnt have to pay for all that services. Thank you so much!

Je
Review №32

Stephane and his team have helped me do PPIs on two BMWs and keep my cars in top shape. They know the cars inside and out and have always been honest and upfront with me when reviewing what the cars need. I would highly recommend the team at Excluservice!

MO
Review №33

I had a very very bad experience, I sent my BMW there it get alignment and brake flush, so after couple days I went there to pick it up, after driving to work I noticed steering wheel was way off center, I called them back to see if they could see what is wrong then they told me they can’t do anything for it. Really, like after literally 2 hours of paying them and picking up my car they can’t see it and check unless I pay again??? This is my first time I ever see such service, literally all shops that I have been to offered warranty on their repairs, the reason I went there because they were the closest where I live. Even though the customer is great and friendly, they are very expensive. I am not going there anymore, and I don’t recommend them.UPDATE:I ended up getting lifetime alignment at Firestone. They worked on it twice for free and car now is perfectly straight no steering binding whatsoever.Thank your for your great service!

Ma
Review №34

My car needed an oil change during COVID-19. Excluservice not only picked my vehicle up, but performed the service, had me pay remotely, and dropped my vehicle off, all while I was at work. It was so nice to know that it was in good hands and I didnt have to worry about the logistics of how to get my vehicle in for service. Issac was great to work with and was very professional. I would highly recommend Excluservice.

Ca
Review №35

Really enjoyed working with Isaac, who is very professional and friendly. The picture estimates are innovative and easy to use. High quality shop that we would trust for future repairs.

Je
Review №36

Fantastic and professional service—been going to Isaac and the crew for several years and have always been satisfied with their meticulous approach to their craft, excellent customer service, and general great atmosphere. I will continue to have all of my vehicles serviced by them.

Re
Review №37

Received quick, friendly and expert professional service.Easy and pleasant experience, as always ...!

Ad
Review №38

Took my car in at short notice, collected and returned to my home address. Called me up with advice on findings and what needed to be done. Good communication. Highly recommended.

Sa
Review №39

This was my first repair with Excluservice and I was very impressed with the professionalism. All of my questions were answered and my car is running great. This was a good experience.

Ma
Review №40

My experience is with the owner of the shop. I dont know how you can be any professional with cars and customers when you lack with the communication. He posted car lifts for sale on facebook with phone number. I texted him and we had arrangement to buy a lift out of his shop on Saturday morning. We communicated with text messages. He gave me an address and set up for 9:30AM Saturday morning, because that was the time they were going to uninstall the lifts. Thursday morning I accidentally saw that he marked the listing on facebook as SOLD. I texted him.Do I have my reserved spot for Saturday 9:30AM?his responded with There is no reserved spot. First come first serve.So I prepared for Saturday morning with a trailer and be there before 9:30AM to be sure I will be there on time.Driving 55min one way I was there 9:10AM called him. He came out and he said. They are sold out. I showed him my phone with the texts and asked him where did he tell me they were sold. Then he said I marked them on facebookAt this point I knew this person is 100% ... no words for him.All the communication switched on the phone number as he provided it in the listing. Even I saw they were marked and I asked, he never texted they are sold I still have the text messages and you cant say otherwise.Good luck to all fellow BMW owners out there. I would not let him even refill my blinker fluid or change to the Winter air in my tires.

Pa
Review №41

I highly recommend Excluservice for BMW service. My first visit and staff was very professional and thorough. Loved your use of email to authorize repairs. When I looked back at invoices from the dealership, your prices were lower and so much nicer to desk with!!!I have found my new repair shop 😍

Ke
Review №42

Great professional service. They kept me updated during the whole process. Nothing hidden very honest and explained to me what needed to be fixed. My 2012 Bmw 750 had a class action lawsuit that I didn’t know about and they informed me right away. By far the best experience I’ve had at an repair shop.

Je
Review №43

Save the time and your money by taking your BMW to the dealership instead! i brought my car for diagnosis for an electrical issue they suggested to replace the CAS module and did nothing! Later after so many diagnosis they still couldnt figure out the issue so i ended taking my car to dealership to find out it was a wiring harness issue!! after all there was no need to replace the CAS module.. clearly this shop has a whole bunch of clowns that dont know what they are doing!

D
Review №44

Went in for an oil change. the office is very nice and the guys were friendly and accommodating. they did recommend other things but weren’t pushy as I’ve encountered at other places. nice to have gotten a detailed report on my car. they also offered me a ride to the metro and were communicative throughout the day with updates

Sa
Review №45

During covid-19 I am so grateful to the attention and care to safety down to the detail of having a separate cup for used pens to disinfect. I have elderly folks I am in contact with so these simple but meaningful measure are so appreciated.

Ra
Review №46

Amazing service! They truly care about taking care of their customers and the community. Courteous, professional, high quality work that they stand behind. Highly recommend them!

Ki
Review №47

Friendly staff. High quality work at a much more reasonable rate than quoted at dealership. Easy to make appointments. Work completed in a timely manner.

cm
Review №48

I took my 2003 330ci in for an oil change.Best shop experience I have ever had. No BS, did exactly what I needed and also provided a multi point inspection with everything about the car, broken down by category. Best to do now, will need soon, and doesnt need at all. Ben is a superstar!

Li
Review №49

Excellent Customer and Extremely Professional Team.. They were very detailed in informing you of what services were recommended, not to mention the Service Team emailed pictures of service recommended! That is a visual as if you were in the service stall! I HIGHLY RECOMMEND Excluservice to service your BMW!

f
Review №50

Stephane and his team are awesome. They checked and pictured all issues on my M3 and fixed them with a reasonable price. I properly will do all maintenance there in the future. Thanks a lot.

Ea
Review №51

Ive visited BMW excluservice has over a week ago and I was very pleased with the service that I received something. I have been a customer 2 BMW excluservice has ever since 1988 the service has been great. My recent visit to the shop was great also I called the office manager Isaac and told him what that I needed to have then my car checked out. He made an appointment for me. They were so very nice and courteous with me when I arrived. My car was checked out and inspected and after this was done. I was taken to the BMW service repairman and he explained to me what was happening in.the car and also showed me what the what was happening to the car. It gave me a better understanding of what was happening with the car what would need to be done to repair the car. And we also.discussed what the repair would cost. They let me know that they would be there for men when I.was ready to.have the repair done. This made me feel very good and I so very glad that I have such a professional and caring company to business with. And the waiting area was very comfortable and relaxed. There was a variety of refreshments there for the customers which was very nice. All of the staff was a Class Act. Very professional, knowledgeable and courteous

Pa
Review №52

Very professional and convenient service, and high degree of BMW expertise. You can look at the photos of the problems after inspection on a special website, to help you decide which you want done, with the price estimate. The labor pricing is reasonable, especially, for such qualified service, but they might in addition offer trivial services for high price, even if the work for some of them has to be done anyway while performing the main repair. This is sort of industry standard though, it hard to find a place where this is not the case.

Ro
Review №53

Stephane and his team are great. I went in for an oil change and while the vehicle was up on the lift they asked me to come into the service area to show me an issue, which was clear and needed to be addressed. I loved the fact they brought me into the service area to show me vs telling me blindly! Also the service area was extremely clean and well maintained. The new waiting area is nice and comfortable. Thank you!

Pe
Review №54

Have been using Excluservice for the last 3 years and never had any complaints. Exceptional service and professional staff

Ni
Review №55

Great experience. Isaac was easygoing and helpful. I like how I didnt feel pressured with upselling tactics like you get at a dealer. They notified me on what they thought my car needed and I chose which services I wanted and wasnt hassled about denying the ones I didnt. Mechanics did a great job. I will definitely consider calling them for any other services I cant do/ am too lazy to do on my own!

Ga
Review №56

Phenomenal team, great prices, amazing service . I recommend anyone to bring there BMW to EXCLUSERVICE you will not be disappointed. Thanks Team for your hard work and dedication bringing my BMW 535i back to good health. Mrs. Washington

Mi
Review №57

I trust Excluservice and have always been happy with their service. They tell me what I need to do and what I can put off, which really helps keep costs reasonable. Most recently, they found a way to address an issue I had with my tail light for 1/3 the cost of the dealer quote!

Do
Review №58

I have always experienced the best service with BMW Excluservice and can highly recommend them. They have a very experienced team of technicians and a friendly, efficient service. They have been taken care of two BMWs over the last 10 years and always did an excellent job. BMW saved us money and keep our cars running.

Br
Review №59

These gentlemen have been taking care of my 2002 M3 for 4+ years now. Great service, friendly staff, and beautiful new shop waiting area. Highly recommend!

Ly
Review №60

Just took my vehicle here for the first time. These guys know Beemers and my car is driving like new after a fix-up by Excluservice. Communication was great and they even put up with extra hoops my insurance company made them jump through. I’m very happy.

D.
Review №61

Super knowledgeable, friendly service!After my BMW factory service warranty ended, I found BMW Excluservice. I waited in a comfortable seating area while the changed my oil. The staff was great. the offered me coffee, and free wifi! They got my car in and out quickly, and for much less $$ than the BMW service center.

To
Review №62

Was really glad to discover BMW Excluservice. Finally a place that can actually fix the challenging problem I was having with my BMW without having to pay unnecessarily high dealer prices. They are highly professional, friendly, fast and, most importantly, honest. I highly recommend them.

Ja
Review №63

Ive been bringing my X3 to Excluservice for a few years. The service is great, loaner car available, and my car always drives better after a visit there.

Mi
Review №64

I had a difficult experience but the owner really went out his way to make things right. I appreciate his time and efforts to see how he can fix the issue. He really made me feel like a valued customer.

Mi
Review №65

I have brought my BMW in on several occasions and have always been given expert advice and been given all the options available. I choose Excluservice over a dealership because of the personal attention I receive.

So
Review №66

Excluservice has been providing good customer service and reasonable rates. I brought my car in twice and things are good so far.

Ad
Review №67

Ive been taking my E90 M3 to Excluservice for about a year now. Great service and very helpful staff. Would highly recommend.

Te
Review №68

Stephane and his staff are amazing - honesty is a given with everyone there. I have confidence in the techs and service reps. They tell me the must do repairs and we work together on scheduling the eventual items. The courtesy drop off/pick ups are great - excellent driving skills and personable people, too!

ba
Review №69

I recently got my vehicle serviced and front tires replaced at BMW Excluservice. Not too long after that the low tire pressure indicator came on in my car and I wondered why this was happening for a newly purchased tire. I called into the service station and they advised me to simply bring in the vehicle for them to take a look at whenever I was available no appointment required. I did and they found out it was a nail which they removed, fixed the tire and had me back on the road in 20min!

Ge
Review №70

Eric and Ben are really great to work with. This was my second time with your service--first Ben and then Eric. Only one observation--the first time I received a free car wash, this second time I did not. This notwithstanding, you run a very good and friendly place.

Is
Review №71

It is definitely a quality repair shop for BMWs in particular. They did great work on my 01 X5. While you should assume that youre going to pay a premium for your repairs at a shop like this, the pricing is fair, and its quality work.

Je
Review №72

Going to start off and say Isaac Diaz hands down has got to be the most transparent person I’ve met. He is up front and very honest about everything. None of that “ yeah it’ll be quick service” just to get you to stay. I came in last minute for an oil change he was able to squeeze me in. Doing my oil change they ran into a problem on my 2004 M3 where the previous shop/owner over torque the drain bolt he was honest about it told me they could fix it but not till the next day. Thing was I needed to be out of down and needed to take the M3 the shop foreman said he’d do his best to fix it for me and get me back on the road mind you this was all an hour before they were going to close. They were able to fix it and have be on my way in timely fashion the price was very affordable. The amount of appreciation I have for these guys and the shop is unmeasurable. This experience alone I know these guys care about each customer and take each job with seriousness. Honestly will not take my M3 anywhere anymore.

Al
Review №73

Took my 2008 BMW X5 in for an oil change. Excluservice did a nice job and did not try to pressure me on unneeded repairs. I trust Excluservice, they replaced the water pump last year and I received the same straight forward, honest service. I recommend Excluservice to my family and friends.

Da
Review №74

I was recommended to Excluservice by a wonderful shop who took care of my 328xi this summer in Maine while I was on vacation. He noted - this was the only shop hed take his car in Maryland. He sure was right. The Excluservice team was able to solve my issues within one day, and had a very fair price for very above board and excellent service. The shop itself was in immaculate condition, and treated both myself, and other customers that came in as if they were the most important customer in there. I am lucky that Excluservice is so close to my office, in the event another short-term crisis arises. I can give Stephane and his staff at Excluservice my highest recommendation.

Mi
Review №75

These guys are really professional and genuine people. Ben, the new service advisor is a very honest and thorough guy also. Glad to have found this shop

Ev
Review №76

Great people. Great service. Highly recommend any BMW owner to visit. Ask questions of the technicians much more easily than at a dealer. And very reasonable prices. Thanks!

Ca
Review №77

I’m happy with taking my BMW to BMW Excluservice. I believe they offer better service then the dealer. I like that they explain clearly what you need and don’t need to get done to your car. I like their honestly and fair pricing.BMW 535i xDrive.

La
Review №78

I don’t usually do reviews; however I felt BMW Excluservice deserves public recognition for their continued professionalism and outstanding work.They offered me an Uber to work; which was awesome! And, also offered me a loaner car for the weekend.They are also very honest! Last year or maybe year before last, I was told by a local BMW dealer that my entire fuel system (tank included) need to be replaced.Another mechanic referred me to BMW Excluservice and I saved over $7000 yes $7000 because my fuel tank didn’t need replacement.Hope this helps anyone who is looking for honest, professional and competent service for their car.

Ju
Review №79

Excellent service, trustworthy

Re
Review №80

Great costumer service, clean and organized shop and I trust their professionals are really knowledgeable and well trained to take care of my ford, I used excluservice for a few times and they always finish the service in timely fashion. Also, the price is really fair for the quality of service that they provide.

Ch
Review №81

Excluservice is a customer-centered business, and they know their way around BMWs. Owning an older BMW means sometimes getting expensive repair work done. But Stephane and his team explain everything, listen, and the mechanics get it done right. Highly recommended.

Bo
Review №82

I own two older BMWs (1999 and 2006) I have been taking both cars to BMW Excluservice for any repairs needed. I find them to be comprehensive and thorough in their repairs. They are honest and I am very comfortable having them service my vehicles.

Pe
Review №83

Knowledge is power! This review wont be like others, in that I didnt get my car worked on by BMW Excluservice. I talked to them about a car I was considering purchasing, and the knowledge they shared with me really helped me refine my search, find the right car, and even made me look smarter when talking to the sales person at the dealership! There was a noticeable difference in how they treated me after I was able to talk to them about engine type, year, and problems. I cant begin to express my appreciation to them for making my entry into the world of BMW a terrific, informed, and confident one!

Ji
Review №84

BMW owners, Excluservice give GREAT service. I have owed seven (7) BMWS and Excluservice did all my service. Very professional, for good service its the place to go.

Wa
Review №85

Exceptional experience and experts with BMW’s in particular. I have serviced both a Mini and BMW at Excluservice, including low profile tire mounting/balancing. Very professional shop with great prices for an independent service center.

Aa
Review №86

Always helpful... always take the time to be sure I fully understand the recommended repairs and when theres a choice, the potential consequences of action and inaction. Great service. Thank you!

Re
Review №87

The team at BMW Excluserivce has been exceptional with extremely high levels of customer service, sophisticated diagnostic equipment and a human touch. I had two service experiences relatively close to one another. When an issue developed that they felt they should have caught previously, they took responsibility and made it right. Im getting ready to take my car again. Though Id like to see them less often, Im glad they are there when needed.

Sa
Review №88

I took my 550i to BMW Excluservice a few years ago because i felt the BMW dealer was a over priced and they made me feel like i was being taken advantage of. BWM Excluservice is an amazing repair shop.knowledgeable and honest people who just want to help you. I will never take my vehicles another place. I STRONGLY recommend!

br
Review №89

THIS IS THE SECOND TIME I HAD TO BRING MY BMW IN FOR IMPORTANT SERVICE. I AM IMPRESSED WITH THE THOROUGH CHECKING OUT OF THE CAR EVERYTIME I BRING IT IN. THE WORK AREA IS ALWAYS CLEAN AND THE SERVICE PEOPLE ARE KNOWLEDGEABLE AND ALWAYS EXPLAIN CAREFULLY WHAT THEY ARE GOING TO DO AND WHY IT HAS TO BE DONE. MY CAR IS AN OLDER MODEL AND I WISH TO KEEP DRIVING IT FOR A WHILE LONGER. AS A RETIRED PERSON I NEED TO MAKE EVERY DOLLAR COUNT. I FEEL SECURE IN THE KNOWLEDGE THAT YOUR REPAIR SHOP WILL DO ONLY WHAT NEEDS TO BE DONE. IT IS GOOD TO KNOW THAT YOU CAN TRUST A REPAIR SHOP WHEN YOUR CAR NEEDS WORK. THANKS AGAIN FOR SERVICING MY CAR SO CAREFULLY.

Jo
Review №90

Took my 128 here a few weeks back and realized I have not reviewed Excluservice before. In the world of auto repair they are a breath of fresh air. Honest high quality work at fair price. It’s not cheap but maintaining BMWs are not cheap. They balance quality at a fair appropriate price.I have taken 2 different BMWs for several years and they are where I will always go. Beats the work and price of any dealers.

Ma
Review №91

The integrity of this Mechanic Shop is next to none. This place takes photos of your car problems while fixing them. They then create a private online account that keeps a record of what was done, what needs to be done etc. I decided to try this place after my mechanic for over 15 years closed his car shop. Im glad to have found this place.

Ch
Review №92

Excellent and timely service. No surprises and very reasonable. I knew quickly what need to be done and kept update on the progress. Highly recommend BMW Excluservice.

Wi
Review №93

My parents own a 3 Series BMW and noticed a slight noise when going over bumps. After visiting their local dealership, they were informed the car had leaking shocks and needed new struts to the tune of $4000+. After checking the BMWCCA DC Chapters Website, I decided to have the car checked and work done at BMW Excluservice. Once they checked the car over, they informed my parents the cars shocks werent leaking and the struts were in great shape. All the car needed was a washer replacement and an upcoming scheduled service. This shop is a blessing and will be the only place that my father and I will trust to service our cars!!

Sa
Review №94

Excluservice was such a pleasure to work with on recent repairs of an old BMW. They did a great job, were really fast, reasonably priced, gave us a loaner and even helped me out with a Lyft at one time. I cant recommend them highly enough!

he
Review №95

The owner Stephane, texted. He wanted to make sure I was happy with their service. I let him know I was and his personal text made the service that much better.Quick break down: Our mini dealership gave us a ridiculous quote for maintenance and repairs. A close family friend recommended we take our car to Excluservice for a 2nd opinion and I’m glad we did. I do recommend them.

Ar
Review №96

After being put on the back burner and tugged around during the holidays at a local BMW Dealership. Stephane and Excluservice were able to complete a major repair during the holidays at a price that was competitive. The Excluservice team also kept me informed of progress throughout the repair. Thanks guys! New Customer for life!

Bi
Review №97

I brought my BMW in for routine maintenance for the first time, and was greatly impressed with the staffs expertise, professionalism, and communication level. Excellent experience across the board.

US
Review №98

Good honest service thank you appreciate the good work.

Ro
Review №99

This was my first time using Excluservice and I was well pleased.

Je
Review №100

These guys do what they promise to do. No games, just good quality repairs. Highly recommended.

Information
50 Photos
100 Comments
4.8 Rating
  • Address:12224 Parklawn Dr, Rockville, MD 20852, United States
  • Site:http://bmwexcluservice.com/
  • Phone:+1 301-756-5430
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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