Its Unfortunate that this particular location is represented by Sprint and T-Mobile. The customer service is horrendous. My mom didnt want to return back to this store because of this rude afro american male who works there however, she decided to go back because the Mgr. was so helpful with her prior visit. My 73 year old mother went to upgrade her phone for her birthday and the same afro american man belittled her yet again and directed her to call customer service. Management should really consider staffing people who will respect thier clientele. Thank you young man for trying to damper my mothers spirit but you didnt. I pray no one every belittles your loves ones

Customer service was excellent

It could have been 5 stars if it wasnt for the rude African American lady working the back counter. First there is no sign in sheet. So when i ask how you keep track her response was rude and over the top with no we keep track of that. When she had just help someone that came in after me. The young lady at the front counter apologize for her and help me soon she was done with the customer she had. It took her 3mins to fix my problem. If i could give just her 5 stars I would.

I received so much good help and information from the customer service rep he was very knowledgeable and friendly and courteous he was just an all-around good person I appreciate that when you go into a store looking for help

Got a phone plan but representative did not go over monthly plan bill with me. Im paying for an extra tablet and GPS I dont need or want. Tried returning exactly 31 days later. Big mistake ever going there.

Seana, Jazlyn & Tiffany from Raleigh (Triangle Mall) were SIMPLY THE BEST, helpful, kind, pleasant sooooo professional...The best Service Ever!!!!!

Very rude African American woman that works at the back counterHer attitude and tone of voice is really unprofessionalIt’s a good thing I left sprint/T-Mobilewasn’t helpful at allNeeds to be fired

The staff here is so great! They are friendly and help with whatever needs you have with your phone and accessories

I literally just got up to the store at 8:19pm and the doors was locked. But the window said they closed at 9pm. Bad look for the company

Custom service is always great when I have to visit. The wait is never long but if they are busy they try hard to have u in and out

Everyone there is ploite and helpful. Its like walking into a commercial. William L. is my favorite rep in all the phone companies Ive been to. 5 in total.

Jaz was very helpful and nice

The phone service is horrible.. I came in last night with my wife around 630 pm 11/19/19 we asked a representative there several questions, all they could say was I dont know or that doesnt happen for me, instead of trying to help us with our problem.

Friendly associates greet you as soon as you walk in the door. Very knowledgeable staff.

They are very nice helpful if you cant program your phone 🤗🤗🤗

Has the best service nice and clean nice people

Very knowledgeable sales rep found what I was looking for and I will recommend this store for any cell phone purchase.

Great experience ask for Derrick

Good customer service clean professional employees

Cheaper but worst service

Had to pay $35 for them to take a phone back that was brand new in the box even had there own corporate on the phone telling me it should be no charge.

The experience was awesome

The sales associates have an oh we cant do that attitude. After meeting the manager I see why.

Been a customer for years and the customer service has me ready to go with Verizon

Great customer service

Never. Been inside the store

Nice reps

They helped writr away

Ehh