I have known Kim and Steve since I bought my first Mastercraft in 2006. These are the nicest, most accommodating people you could meet. Customer service excellence is outstanding! I bought my 2nd Mastercraft from them 12 years later because of the service, quality, and caring environment in which you place your trust when buying a boat and having them service it twice yearly. Mike is great at service and repair of your boat. There is only 1 place to buy a boat or have it serviced- Ski and Sports!!!
Accidentally bought wrong plugs, Great return policy
Poor Workman ship, charge for everything, crazy rude too. Will tell you one thing and do the opposite. These people are unreal.....I wish I would have known how shady they were, I would have never let them touch my boat. Ended up selling it because they made it worse! Do not use these people. They do NOT stand behind their sloppy work! These people have a bad reputation around NWA.
My dad flew into town for a few days to visit the grandkids and go wakeboarding on the 2015 Mastercraft X10 I got this year. After thirty minutes on the lake the recirculating water pump failed spectacularly. We were done for the day and figured my dad would not get to use the boat before he left town. We dropped it off at Ski & Sports - they were booked up but said they would work us in as soon as they could. Wow! A day later it was fixed (and at a very fair price) and I was able to take my dad out on the lake a couple of times. Great people and great service! Thanks!!
These are some of the nicest people youll ever meet. Family-owned business, low key, no pressure. Highly recommended !
I am a repeat customer of Ski and Sports. They stand behind there work and products. Mike the head mechanic is excellent at his work. I highly recommend this place for all their work and products. If you need something done to your boat. Thank you for the quick and quality service. I will be a return customer. I have a 90HP Mercury on a 20’ sun tracker pontoon.
Very busy service department. That would be due to excellent service. Mike is always helpful with my questions as well as the owners. Tough to find folks like these.
Its like this company enjoys being anti customer service. My first interaction with this company was at the boat show where they wouldnt even speak to me I ended up buying a new boat from another dealer that day. Today I stopped by their shop needing a simple part and the sales lady was more than excited to tell me that I was out of luck and she couldnt help with any parts. When we asked if the salesperson whos on the selling for could help she responded he is selling it but it might take an hour youre out of luck
Ive bought 4 boats from Steve and Kim Williams over the last 20 years. Steve, Kim, & Mike are very knowledgeable and always treat you like family. I highly recommend Ski & Sport and MasterCraft boats. You will not be disappointed.
Great experience purchasing a used boat from Ski & Sports. Highly recommend.
I and some friends have called ski and sports a hand full of times for parts for our boats. They will not give you any customer service on less you buy a $100.000 plus boat there. They simply will tell you to come in and look in there catalog for what you need. Very short with you unless they smell $. Had work done there before was not happy. Wouldnt recommend them.
Steve is a fantastic person, and his shop is excellent. Knowledgeable and friendly, been in business forever!
I have never done a review on a company before but I can’t not inform others of how horrible they treated us! We drove 2 hours to this mastercraft service center because our boat broke down and we had our yearly vacation in 4 days. They told my husband they would try and get to it, instead of saying there was no way they could get to it. At 5:00 we hadn’t heard from them so we called and they said they didn’t have time and that we would need to come and pick it up! So after 8 hours of pulling our boat to and from we are still at square one. I don’t think we are better than anyone else; all we asked was for them to let us know what might be wrong so we could maybe get something ordered since we couldn’t cancel our vacation. We would have been more than happy to pay for any time it took them. We have never been treated so poorly; the guy wouldn’t even look up from his computer to talk to my husband when he dropped it off and when we picked it up not a single person came out to us. We will never be back!
Epic service and great products highly recommended👍👍
They were by far the most helpful group of guys.
Great folks, easy to work with, knowledgeable, and nice local accessories.
Great people great service would recommend to anyone! Purchased boat three years ago and still get same treatment every time.
Best place to get a boat in NWA!
Friendly and prices are good on equipment.