Hotel is not in a good shape. Rooms are poorly planned and constructed. Service is also barely satisfiyng. It seems like the animals in the park have to little space. Yes the diversity of services and restaurants is good. Especially the pool area is good.Im a guest since 2005 and must say there is a lot to fix.

When I’ve been booking this hotel I was thinking that I will pay for service and friendly staff, but it was big mistake!Staff is so bad,the don’t know how to speak With guests! Thanks administrator Ekaterina for the worse welcoming in our life !Guys you should improve your service!Otherwise your hotel will not survive

Poor service .small rooms totally overpriced only good thing is the swimming pools

I loved the hotel, would be great to come here with kids. Everything is done perfectly for them. Every kind of attraction and animators are taking care while parents are enjoying coffee and nuce weather. Open swimming pools with solty water. I am not tge biggest fan of zoos which is located on the territory, and cages are way too small. All possible kitchen restaurants, personal way to the seaside, though stones no send. But it seems normal here. Promenade and cost infrastructure need serious renovation, hopefully will be done soon. The best restaurant was Chaika for us, great prawns fresh oysters great service! I recomend!!

Hugw hotel, water park, zoo and other activities. Security is good and modern amenities, gem

Beautiful place with seawater pool. Nice kitchen. Excellent service and staff. Thank you for amazing holidays!!!

Wonderful place. Peaceful and tranquil. Highly recommended. Прекрасное место. Красиво и мирно.

Its an amazing place ..i would rated 5 if the party noise is away from the rooms as they party every day till 4 oclock in the morning. Highly recommend for party people less for family who have kids.

It was very nice, i loved it, very clean and cheap for such an awesome service, i loved the swimming pool and the zoo park .Coming back thats for sure

Nice hotel. Good for family visit

Nice hôtel and nice place! Just for foreigner people be careful because credit card dont work. No chance to retrieve money.

We had a great time staying here, wish we could stay longer. The hotel is nestled in the middle of a park, you are surrounded by mountain, forest and sea views wherever you look. The amenities are amazing. There are 20 restaurants on sight, lots of play and activity areas for kids, entertainment nightly. Private beach access and olympic size pool. Infinity salt water pool overlooking the black sea, sauna, spa, salt cave, and a zoo that is spread out amongst the grounds. You could only stay here for the entire length of your visit and have something to do everyday, but they also have a tourist bureau that offers very affordable excursions. There are hotel taxis ready to take you wherever you need to go, as well. The service was very polite and accommodating. The hotel is very clean, fresh, and comfortable. There is air-conditioning in every room. They also have shuttles that go to and from Simferopol airport (1:30-2 hrs away), which is a great perk. Great for families with kids, there are so many activities to keep them busy. Also, super safe, everyone coming in and out of the hotel needs their bracelet (which is also the room key).

Good place with a magic view. A croud people.

Good hotel. Like this plase. Advise: not go in hollyday if you dont like see many people. Good food and entertaiment.

Fantastic holiday in this place !

Good hotel.and its key feature:they have excellent authentic Thai massage

Love russia, visit this place. And yes, I said *Russia*. Not ukraine!

Heard they feed the leopars with the caught kitties from the beach.

Nice location and services loved it!!!!

Best of breed

Because it is an independent city in the city

Good

Best hotel in Crimea

Huge. hard to get reservation on short notice

Ok

This is amazing

Awesome

Самый отвратительный сервис который только может быть. Covid -19? Тут о нем не слышали. При заселение никто не проверяет pcr тесты, большое очереди на стойку регистрации, все приезжающие без масок. Хотите заболеть ? Добро пожаловать в отель :)

Понравилось: инфраструктура, бассейны ( морская вода и реально очень тёплая), сауны, завтраки ( в Мраморном зале), наличие большого количества ресторанов на любой вкус, огромная и очень красивая, продуманная территория. Зоопарк ! Ежедневно проведовали обитателей. Спуск на пляж удобный ( не купались, так как вторая половина октября). Номер чистый, комфортный, красивый. Жили на 14м этаже, было тихо. Также понравилось само расположение отеля- прямо посреди Массандровского парка. До набережной Ялты расслабленным шагом примерно 18ть минут - ужинать, обедать можно там, по пути много как кафе, так и магазинов. В гостинице расположено ялтинское экскурсинное бюро, где можно составить план на отпуск. Обобщю : почти одни плюсы, отдых замечательный.Из минусов : Выселение ! Заняло 1 час 10 минут, все из-за необходимости вернуть депозит с браслета ( по которому берутся халаты и тд ). Долго, муторно, неорганизованно ( очередь человек на 30ть, всего два работника, из которых разбирается только один....).Также трансфер до аэропорта выехал с опозданием в 30 минут.

A wonderful place to burn it has everything from the beach to the seawater pools, including the 25 meter Olympic pool and childrens pool, as well as a pool with bar. Baths and saunas, the temperature is average. There are a lot of restaurants at the hotel, prices are reasonable.

Мы семьёй первый раз в Ялте-Интурист, очень достойный отель, еда вся очень вкусная, всего хватает, разнообразных блюд достаточно. Территория просто бесподобная, все чисто, зоопарк на территории отеля достойный, все животные ухоженные. Детская площадка очень хорошая. Бассейны в это время с подогревом просто замечательно. Бани. Мы очень довольны. И обязательно приедем сюда ещё раз.

Великолепно! Отдых на высшем уровне! Полный релакс и масса удовольствий. Из плюсов в сравнении с другими отелями хочу отметить систему браслетов,с помощью которых можно расплачиваться за услуги и товары на территории отеля, открывать номер, шкафчики в раздевалке и т. д. Это очень удобно! На территории отеля много развлечений для больших и маленьких, активных и успокаивающих. Очень понравилось! То место, куда хочется вернуться!

The trouble started at the booking stage. Not to get through, tried for two days, then booked another hotel, but still decided to stop by Yalta-Intourist, see how it has changed during the last visit. The hotel premises require renovation, a lot remains from the Soviet times. Parking 200 rubles / hour, slider for stay from 8.00 to 22.00 - 3000 rubles / weekdays, 5000 rubles / weekends. Well-groomed territory, beautiful enclosures with animals, swimming pools with sea water - its just a miracle! But the declared four (!!!) stars do not pull absolutely!

A must-see object in Yalta (though expensive 5000 rubles (with a passport) from 8 to 22). Warm pools, a water park, landscaped beaches, a zoo, original cafes, a pier for excursion boats, shops, etc. A city within a city. If there are waves at the sea, in warm pools with saunas (Voronchovskiye baths - 1,000. For the whole day, going out for 30 minutes on the territory), we do not waste days, we swim. Very beautiful inside and out. Children have where to swim and what to do.

Soviet classics. Expensive, but the rooms were still Soviet. Inconvenient location and logistics. The hotel is more suitable for Turkish all inclusive. Luxurious pool complex with sea and fresh water. Water park and slides. A whole street of restaurants. Quite dull to leave and arrive and a huge number of people at the reception.

A great place to stay with children. There are few such complexes on the territory of Crimea; Yalta-foreign tourists are certainly among the top three. I heard different reviews about the hotel, in many ways the information was either not confirmed, or did not matter to me. We came to the hotel twice this year. Moreover, the second time the question of where to go was not even raised. Food: I have no complaints about the quality of food, the range. The only moment, it turned out to be better for me to take the package at breakfasts. There are a lot of restaurants on site, and having dinner or lunch, if necessary, is not a problem. The disadvantages that I noted for myself: check-in and gym. At check-in, it is a dubious pleasure to wait in a queue for check-in for an hour and then wait for the same number for the same amount of time. I understand that the capacity of the hotel is huge, but something needs to be done with these (although Im sure the hotel management knows and thinks about it). Fitness room work from 8 am! This is generally not an understandable moment for me. People come from different time zones and with different regimes. For me, eight in the morning is already the height of the day. Why it is impossible to open it at least at six in the morning is not clear. Well, in my opinion, it would be possible to increase the number of treadmills in the cardio zone, as well as strength training equipment (a lot of people walk, everything is busy). Otherwise, we were very pleased with the service and quality of services.

Poor hotel, everything on the level: swimming pools, well-groomed area around the hotel and a water park. At the reception at check-in, you have to stand in line and it is not a fact that you will be issued correctly; it is very difficult to wait for the elevator; the rooms are not cleaned (only paper and bottles are thrown into the bathtub, there are no signs anywhere and you have to try for a long time ourselves where the point of issuing towels is, and where to replenish the bracelet. There are almost always no places on the beach, the beach itself is nothing. The water in the bathroom sink in the room did not go away The most shameful thing was that they concealed information about the panoramic restaurant on the top floor, although it worked and you could eat there for a small surcharge, and the food there is an order of magnitude higher and better than in the collective farm canteen on the 1st floor, as it turned out. who does not like a normal attitude towards himself and is ready to huddle in a tiny room, waiting for elevators for half an hour.

Супер! Сервис, территория огромная, везде чисто. Мы замечательно отдохнули.

Nice, tasty buffet! There are many restaurants to choose from warm pools, do not forget the childrens water park - it is just below the water slides! The Italian restaurant is especially delicious! At the reception I would like to thank Polina - she is attentive, she will explain everything, prompt!

I booked a hotel, paid 100%, then for family reasons, I had to cancel the trip. I wrote a statement + a copy of my passport (which, in principle, is not required by law), but nevertheless I agreed to their terms. 10 calendar days have passed, there is still no refund, and the amount is rather big. I called / wrote, the situation is the same and cannot be resolved in any way. Now they promise me a refund within 10 calendar days. I do not advise you to book a hotel on the website itself. The phone never notes. It is possible to call only to order a transfer, they pick up the phone at least once. Friends recommended this hotel to me, but I didnt even expect to face such a situation. hotel managers cannot solve the problem.

Nice hotel. Corresponds to 4 stars. Park, beach, rooms. The view from the room is bombastic. Imprisoned for family vacations. Ill bet five. Disadvantages - due to the popularity of the hotel, there are a lot of people. Therefore, the queues for the coffee machine at breakfast, crowded elevators. But that doesnt outweigh the pros.

Nice comfortable hotel.Not everything is perfect, but considering the age of the hotel - excellent.

Great hotel for families with children! Lots of entertainment, stylish rooms, delicious cuisine, a wonderful zoo!

Insecure airport transfers. Ill tell you my story.The hotel website says that for hotel guests a free airport-hotel-airport transfer service is provided. Gentlemen, this is called a public offer, if your lawyer is not in the know, then I suggest. After reviewing the public offer, each hotel guest reasonably expects that the service will be provided in compliance with the rules and regulations for the safety of transportation of passengers and baggage, right? But no, the hotel manager has a different opinion.On September 12 in the morning we signed up for a transfer on September 15 at 16:00. In the list of those who wrote down our names were second in the list. At the appointed time, the hotel brought in a minivan, the luggage compartment of which did not fit the luggage of all passengers. It is logical to expect that each guest will have luggage, while vacationers with children will also have strollers and extra luggage. If this is not obvious to the staff of the transfer service, then when registering guests for a transfer, you can ask an elementary question: how much luggage will you have with you? If the transfer is carried out by minivan, it means that X people and X luggage can be recorded, if the transportation is carried out by bus, then the number of people and luggage can be increased to Y. But the concierge service employee records everyone for the transfer, ignoring the capacity of the vehicle. The management of the transfer service cannot competently organize the service, they lack the skill of managing a large flow of guests. They record everyone in a row, but they do not think about how the transfer service will be provided, they did not teach them to think about the safety of people.The guests were put in a minivan served, and the luggage would not fit in the luggage compartment, so they put it in the cars interior: a couple of suitcases and a stroller in the drivers front seat, several suitcases and bags in the aisle. We were in a hurry to the airport and did not have time to book an alternative transfer. And then, if the hotel offers services, well, who could expect that the service would be provided in violation of transportation safety rules?In response to my appeal to the hotel, I was informed that, according to the management of the transfer service, the hotel is not responsible for compliance with the rules for the carriage of passengers and baggage. Allegedly, according to the hotel, the passenger gets into the provided transfer at his own peril and risk.This is just nonsense! This is a violation of the law, the Charter of motor vehicles, at least. What other fear and risk are we playing in a casino or Russian roulette? Tell me also that I eat at your buffet at my own peril and risk, and if God forbid poisoning, the hotel is also not responsible?Blatant licentiousness of the management and inability to manage the hotel, inability to provide a safe service and stupid and I got to do with it. Not that they didn’t offer compensation, they didn’t apologize. Like, the passengers are to blame. No, it is the service provider, that is, the hotel, that is responsible for the quality of the service, the consumer took what he was given. Why offer a transfer service at all if you dont know how to present it?

Отличное место для семейного отдыха, понравилась кухня, зоопарк, приветливый персонал отличные бассейны и т.д. очень рекомендую это место.отдыхаю уже 2й год и ничуть не пожалел что приехал снова сюда.

I would put two Green Parks to help out ... firstly, very small rooms, even a little cramped together. Secondly, at breakfasts, the tables are not cleaned for a very long time, there are so few free ones, so they are still littered with dirty dishes, the food is cold and, frankly, not tasty. Therefore, my advice is, it is better to pay a thousand per person and go to Green Park, it tastes better there, the food is more varied and hot, and by the way, the champagne for breakfast there also tastes better. Thirdly, it is very cold, especially to leave the pool, they could at least put heaters on, really freeze until you reach the sauna, which is also not very hot. Then the rooms are cleaned, so-so, a thick layer of dust on the air conditioner. There are also positive sides, the masseurs work in the hotel are good, there are no complaints here. Restaurants on the territory of the hotel I would like to mention the Italian restaurant and the restaurant on the Blue Sea beach. And of course the most important thing is the disgusting work of the elevators, sometimes you just cant leave the 9th floor, and getting up is also a problem. Therefore, Im not sure if I would like to come here again ... in the first photo, this is how I cleaned the room ...

The best complex on the South Coast.And in Yalta.Super water park for the little ones.Cool hanging town for kids.The best pool for adults.Everything is great!

Wonderful hotel! I advise families, there is an interesting activity for every family member !!! Pools, childrens water park, slides for adults! Lots of entertaining content! A truly closed area! Zoo! The only negative is that at the peak of the season, when fully loaded, local restaurants (on the territory) cannot cope with the service (quite a long time)! Better to take with food, at least you dont have to wait!

Overpriced. A lot of things dont work. Restaurants announced at 30, in fact 3. Queues for cars that are taken to the green park. The water is good in the pools. The food is good. The staff are friendly. The rooms are clean.

I have never seen worse service! A huge, magnificent territory, animals, apparently, with good care, but thats all! Save on everything! 16 floors and 5 elevators, absolutely not designed for a huge number of people! The corridors are terribly stuffy! Air conditioners do not include! The poor cleaners work with their last strength, there are few of them! Upon entering the room, we found that our air conditioner did not work, from 14.00 to 22.00 it was never repaired! No one came!! Although I ran every hour to the concierge service counter, stood in line !! and asked to be sent to the masters room! There was nothing to breathe in the room, from the word AT ALL !! As a result, the number was changed on the 3rd try! Tiny rooms, there were 4 of us, and the room was superior standard, in which I did not understand the improvement! A real compartment on a train! For which people pay 200-300 tr. for a week, I still do not understand !! I will never come to Yalta-Intourist! And I do not recommend this hotel to anyone!

From all hotels in YaltaHes the best.Nice roomsOn the territory of the aqua parkHeated pools ..And much more .Very good 👍 hotel

Perfect place! The child was delighted. But you should not stop for a long time, swim in the pools, to entertain the child for 2-3 days is enough. It is better not to save on food and take a buffet. Restaurants around are more expensive and you cant keep track of the quality. And Swedish at the hotel is valid. The promised cleaning is not done regularly. But for 2-3 days it is not critical. And so cool, we will definitely come back to entertain the child

Went to the new Thai massage center, even better than they did in Thailand! A friend did a spa in a hammam, we really liked everything. The hotel is cool, it has everything you want, a good buffet, a lot of fruits, the zoo is cool!

On September 4, 2021, due to the unsafe arrangement of tables in the Mramorny restaurant, I broke my leg. No help was provided to me, my husband carried me to the medical point, simultaneously pushing a stroller with a 2-year-old child in front of him. To apply the plaster, we made our way to the Livadia hospital. Crutches were purchased by me on my own. The reaction from the hotel followed my written claim demanding compensation for moral and physical harm received due to poor quality service from the hotel. The first stage was a mockery call with a proposal to overpower us for 1 day in a higher category number. I have a broken leg, I have been lying in my room for 4 days, unable to move outside the hotel building, we have a sick 2-year-old child in our arms, but they offer me to move! GREAT PROPOSAL, MANAGEMENT PAY ATTENTION to the narrow-mindedness of your staff, who could not resolve the internal conflict and aggravated the negative state of the situation. At the second stage, the director of the restaurant Tatiana and the person in charge of the food line contacted me. Tatiana was sympathetic, tried to smooth out the situation, but what happened is beyond her responsibility, since a timely response is not always possible at the time of an emergency (this is about the lack of help at the moment of a breakdown on the territory of the restaurant), despite this, for some reason, “take the rap” for the situation was obliged to her. Also, the person in charge of the food line contacted me, and if Tatyana (I hope) was sincerely interested in how she could help at the moment, then the aforementioned person in charge was only interested in the absence of claims specifically to him. I even found it difficult to say anything intelligible, since I did not expect such assertiveness about the claims against him, except for an explanation of why the tables are not safe and for what reason my break is the fault of the hotel. And the complaints were: a constant shortage of knives, a periodic shortage of large plates, sometimes (very rarely) stale food. No further action was taken by the hotel to resolve the situation. I BROKEN LEG THROUGH THE WINE OF THE HOTEL, they got me off with three almost meaningless calls. Yes, they also moved an unsafe table for visibility. But moving the table back wont heal my bones. By the way, my fracture requires a stay in a cast for at least 6 weeks + rehabilitation for 12 months, since I broke my foot. And I have a 2-year-old active son, a very strong fracture has lowered the level of comfort in my life.Moreover, MY CHILD 2 YEARS WAS INFECTED WITH ANGINA ON THE TERRITORY OF THE HOTEL. We drove into the hotel on August 27, on the night of 1.09 the child had a fever. The incubation period of sore throat is from 14 to 48 hours, thus, the infection occurred on the territory of the hotel. The hotel does not comply with regulations to protect guests from respiratory diseases, including COVID-19. Temperature measurement is fictitious, there is no control over wearing masks, surfaces are not properly processed. In the first-aid post, where we turned, there was no possibility of adequate medical care (we could not even examine the child), we were simply sent to the Yalta Childrens Polyclinic, where we traveled on our own. As a result, we called an ambulance to the hotel when the childs temperature was 40 degrees. A sore throat was established and treatment was prescribed in the form of antibiotics, inhalations, etc. As a result, for another 4 days, the child did not lose temperature from around 39, my husband also contracted angina from the child. I also described this situation in a written claim to the hotel mail. Conclusions: THE HOTEL DEEPLY SPITS ON ITS GUESTS, because, let me remind you, I was offered to move for 1 day with a sick child (which was mentioned in the claim) and a broken leg!It is also important to note the poor cleaning of the rooms: the bathroom is not cleaned in principle, neither the toilet nor the shower, and you have to wait for shower gels for a very long time. And if you do not write a request in the application about cleaning, then this cleaning will pass you by.BYPASS YALTA INTURIST SIDE !!!

Be careful when resting with children !!! In the childrens pool, tiles are chipped, the child severely injured his toes. And our case is not an isolated one! Plus, there is an intestinal infection, many children are sick. The hotel itself is not bad, but certainly not worth the money.

Yalta - Intourist, guys, thank you for your work.The second time I come this year to you, the first in February out of season so to speak. And I fell in love with Yalta.Then we decided to try to come in July, we were lucky and were given a room on the 13th floor with a sea view.Yes, there is a workload at the reception, but the guys are trying.Pools, sun loungers are enough for everyone, there are many pools.The sea, not landscape views, the pier is clean, there are sun loungers.The most favorite place is the territory of the hotel, the zoo is simply amazing.We were very pleased with the new lookout.There is a place to walk with children.We walked to the city once.The breakfasts are delicious and everyone can please.

We are resting in this hotel for the 7th time, I really like it: free comfortable transfer from the airport to the hotel, comfortable rooms, excellent food, animation for children, swimming pools, bathhouse, sauna, hammam, spa ... there is everything for a comfortable stay without leaving the hotel and no matter what month is on the calendar and what the weather is outside the window))

Sovkovskaya hotel of course. But, good food, great outdoor pool, access to the beach.Well done.There is a small zoo on the territory.

Hello. Well what can I say, the territory of the hotel is cool, a lot of entertainment for children, a lot of restaurants. BUT ... the service is on the verge of fantasy. The girls in most cafes work sooooo slowly and reluctantly. I always leave a good tip and very rarely write reviews, but here I just want to write to the complaint book. Orders do not remember, they are confused, they barely move, it feels like asking for loans. Cleaning the room nuuuuu .... until you ask to put in new brushes, a shaving kit .... do not move, and for a minute we lived in a suite, and I cant even imagine that in a regular room😱. And so the food, the territory is very even

We returned from this hotel today.The food is the same!The housekeeping is awful, they are not cleaned normally at all! We removed 3 times in 9 days!There are always no sun beds on the beaches, as ill-mannered people take them from early morning and leave!The staff were rude throughout the stay! The maids are terrible! They dont want to clean the rooms!The price is not true!Crimea is wonderful and beautiful ... Next time I will choose another hotel !!!!

High-quality Wi-Fi coverage on the territory of the hotel, Green Park, swimming pools and the beach.The sun loungers around the sports pool are very tightly spaced. Great pool for diving. There is a bathhouse and a sauna, but the temperature is not very high there.Electric buses run between the hotel and Green Park, but sometimes you have to wait 10-15 minutes.There is a lift to the beach, but you still need to go down the steps to get to the water.There is only one billiard table for Russian billiards on site, but there was no chalk and there was one cue without a sticker.Airport transfers are well organized.

Wonderful hotel! Very polite and helpful staff. The location is just a miracle ... sea, mountains, park. Several pools for both adults and children. Including sea water! I recommend to everyone!

Solid C grade !!! We rested in this hotel from 6 to 13 July. We lived in an improved two-room standard on the 3rd floor overlooking the canopy of the main entrance, parking and air conditioning ... and all this for 255 thousand rubles for 7 days. Rooms and meals do not correspond to the declared service and cost. The room has been renovated, but old furniture, the door to the toilet does not close, the same terrible refrigerator, double-glazed windows are wrapped in tape, the door to the balcony is difficult to open. The rooms are not cleaned, the garbage was taken out on request. A mess is going on in the dining room, always hungry people take away everything according to the packages brought in advance, the pigsty is still the same, the tables are not cleaned on time, the same type of food every day 🤦‍♂️ The territory is excellent - a zoo, a water park, pools. There are not enough sun loungers, people take them with a towel in the morning and keep them until the evening. Unfortunately, you will no longer want to return here for such a price. Despite the spoiled mood with the room and the service, in general, the rest was a success, because this is Crimea, with its magnificent majestic nature and healing air, sea, sun! Advice to the hotel - either lower the price tag or put things in order!

The chic hotel is especially interesting for children. There is a zoo, an aquarium, a water park, many swimming pools. There is a heated one with salt water and a bar. There is a jacuzzi.

The work of the reception is at the level ... At the level of those treated in a psycho. Hospital. There are about 30 queues at each window. We defended 2 hours (spouse on the 9th month). Elementary issues are being resolved for a very long time. The room is cleaned after the third call (deluxe category). In short, the guys just cant cope. Huge anticipation due to guests looking to get their bracelets back. This cannot be done in the application. Idiotic system due to idiotic management. The area is well appointed and beautiful. Yes, and Yalta is beautiful.

Overall impressions are disgusting.1) Transfer to the hotel - departed 25 minutes later than scheduled. The hotel representative poorly administers the situation with the loading of passengers (both those who signed up for 12 and those who are 13 sit on the bus for 12) there is a possibility that you may not have enough space (Yandex taxi and City mobile Crimea do not serve, so leave for a reasonable price when it wont be easy this way).2) For more than an hour I stood in line with my pregnant wife to register for check-in (this is the slowest and most disorganized check-in at the hotel in all the trips I have had in my life). Due to such a settlement, we were almost late for lunch (despite the fact that it was moved by an hour), so we had to eat quickly and with suitcases.3) The elevators in the hotel are not designed for a hotel with so many rooms (wait a long time, it is difficult to squeeze in right away).4) The system with a deposit on bracelets to take a bathrobe (the price of a deposit for 1 bathrobe is 1500 rubles, a towel is 500 rubles) - it is very inconvenient (I anticipate that at the speed with which the reception and the concierge service work, it will take a very long time to return the funds and because of this it is problematic) ... Only world cards or cash are accepted.5) Everything in the hotel gives the impression of ill-conceivedness and poor organization (from unpleasant lighting and non-working wall clocks in the room, one hairdryer in the mens shower room (located in an inconvenient place) and to the dressing gown distribution point which is located at the door to the street from which it blows).6) Hotel food - ok (7 out of 10) good choice but nothing outstanding. There are no lemons to add to tea. The sweets are not tasty. The set of fruits is scarce (although it is the season now). Hot is normal.7) Heated pool - good (so far, for the first day of stay in this hotel, the only thing that pleases me). Also one of the good things is that the room has a lot of sockets and catches wi-fi (who forgot, in Crimea (even though it seems to be like Russia) Roaming. Mobile Internet from Beeline costs 250 rubles per day for 300MB at maximum speed. decreases very much).The final rating for the hotel: 1 out of 5. I will not recommend it to anyone and will not go here myself.Impression on the second day of stay: the same. On the plus side, there is an excellent breakfast, there is a zoo, a good observation deck and the territory itself is pleasant. Around the pool - I dived in glasses, it turned out that it was rather dirty (sand, mud, shreds of hair), but for a common pool at a hotel this is basically a normal situation (like everywhere + if you dont dive with glasses, this is not visible).

Great service as always. The hotel is located in a very atmospheric location, the beauty of nature constantly competes with the grandeur of the hotel. Good weather often accompanies events and recreation in Yalta.

The hotel is lovely! Clean, clean well. Deliciously prepared. Lots of activities for children. Pools for children and adults. Zoo. The weakest link is the reception and concierge service. Too slow and unprofessional service. Huge queues! These units are the face of the hotel! It blurs the impression.

Excellent hotel! Kitchen, staff, cleanliness everywhere! Its just unexpected that there are such wonderful hotels in Russia!

Everything is beautiful here: the territory, sea views, swimming pools, salt cave, massage, shops, excursions, staff, etc. etc. The only drawback is the large capacity (I dont even know how many people live here at a time - a thousand, two, five?) Provokes very long queues at the reception. But there’s probably nothing you can do about it.

The place of the hotel is gorgeous. And the zoo, and the Massandra park, and swimming pools, and a water park, and a rope park, and everything for children. The place is obsolete. The only thing is the price. Just a quiet horror. Everything is just sooooooo expensive.

Of the pros:Excellent location, private parking, pebble beach, availability of all the necessary infrastructure for a family holiday - a water park, swimming pools, playgrounds, a zoo, restaurants on the waterfront and in the hotel. Beautiful buildings in Green Park, own rope park. Diverse food.Cons:The main building is an anthill. To have breakfast in the morning, you have to stand and wait until the table is empty. The feeling that you are eating at the station is also noisy and there is a huge movement of vacationers for food and drinks.The beach is not cleaned, so there is garbage on the beach and in the water, you have to be prepared for this. Surprised, since in many hotels lower class the beach is always monitored and the garbage that takes it ashore at night is removed. There is no such thing here.The rooms are smoking, which is reflected in the air inside the hotel as a whole. As a non-smoker, I hear this smell and there is discomfort from it.In the afternoon and in the evening, so many vacationers gather on the territory of the hotel that the feeling of being at a concert in the crowd.In a word, this is far from a quiet and not a family hotel, but an ordinary hotel with a variety of everything, focused on bread and a show, and comfort and coziness are not in the first place.For the money that the hotel costs, you can choose a vacation in Crimea much better.In a word, we had a rest and we will not come here again and will not advise.

A hotel for the whole family, a large area with a park area, its own zoo, a water park, swimming pools with sea water, the water temperature is 28 degrees. Excellent cuisine, the rooms are clean.

The rest is just super. We are resting here for the second year, like everything, I advise everyone. I want to come back here. Will definitely go back to 2022.

Good service in the restaurant. Give all the best, for all 100, the menu is fine. Pools norms. October 2021

All the pros have been written. The food (wonderful and varied), the area (clean, comfortable), the pools, the beach (clean, well-groomed), the zoo, everything is great! But there is one big but - this is the problem with cleaning the rooms. For 5 days, they never cleaned the room, did not change the towels, although we checked into a suite! We have to beg her (for the first time like this)! We must ask to bring toilet paper !!! You turn on the button about the request for cleaning, there is no reaction to it !!! Of course, if you do not bother with this, then the rules, if so then get ready !!! I think for such a hotel, and the money they take is not acceptable! The problem with the sun loungers by the pool - people are throwing towels, some did not even come (we were sitting next to a busy one, so no one showed up until lunchtime)!

One of the largest hotels I have been to. There are a lot of people and therefore there is no particular joy. The rest is fine.

Reservation number 1613376392.500 rubles for 7 daysTwo-room suite with sea viewAnd three meals a day2 adultsAnd 2 children 8-11 years old plusBaby 6 monthsIn fact receivedOnly three meals a day!From the Window there is a view of some bushes.Upon arrival, he called Find out why there is no sea from the WindowThey said there is no sea view from the Window in the green park !!! ....... a lot of mateWhen booking ten times asked for sure there is a sea view from the Window? !!!Always said yeah !!! All rooms with sea view !!!Massandra is all in bird droppings!Number: combine two rooms into one, the Moscow studio will turn out to be renovated from IKEAAnd this is a luxury!Im afraid what to think about with the usual numbers !!!I live here until the 10thThank you Yalta Intourist for a ruined vacation !!!

In my opinion, a great place to stay in Crimea. Both times they lived in the main building, so it is more convenient to get to the sea with a small child. GreenPark is also very good - the rooms are newer, the territory is greener, the wonderful air of Massandra Park. Electric cars run between the buildings, travel time is 5-7 minutes. The hotels infrastructure is diverse: several pools with sea water t = 28 °, childrens and adult avkaparks, walking hotels, restaurants, shops, cafes, a private pebble beach.The disadvantage in the main building is that it takes a very long time to wait for the elevator. Of the coronavirus minuses - the lack of master classes for adults, for children - everything works.We will definitely come back for more.

Good hotel. Quite consistent with its stars. Great place, restaurants with delicious food, friendly staff, park, mini zoo, heated seawater pools. Green Park - separate buildings on the mountain, this is the best place to move in if you dont need a party!

It used to be better. Pay 200 thousand for 7 days in order to sit in a room with the current air conditioner and a broken toilet (which, after a complaint, no one volunteered to fix). Either the foreign tourist changed the owner, and some kind of ur0da was put in his place, or I dont know what to say, for two years the service has fallen significantly.

One of the best hotels in Yalta in terms of quality / price ratio. If you want to relax and not think about anything, you can go there safely. Very similar to Turkish hotels, only you have to pay everywhere

Everything is fineBoth service and food !!!Now we are resting at the hotelThere are, of course, drawbacks Many entertainment can be done for freeLike golf, basketballIn general, I highly recommend We are satisfiedWonderful sea view, the staff is trying hard, kind

For the third time, all the time out of season, with small children, a great place, water activities, animation for almost 12 hours a day. Entertainment programs as well. Very nice and large area. The beach area is being reconstructed. Of the minuses, it is probably a little dirty in the marble hall, but with such a flow of guests ...

We got to this hotel on the recommendation of a tour operator to replace a ticket to Turkey. Tell us a lot of good things and promised “mountains of gold”, in general, they said “you will definitely not regret it!” Actually, thats why they did not change it, when two weeks before the vacation, Turkey was still opened 😩We arrived with two children (one baby and a 4-year-old). We got to the hotel and we checked in after 23.00. Offered a room on the 5th floor (courtyard view) and 13 (sea view). Chosen naturally 13! And they were very surprised 🤭😬from the morning at the sight of the abandoned unfinished, backstage part of the main restaurant kitchen, half of the Olympic pool and the sea in the distance. Ie, the girl forgot these nuances at the reception. The morning surprises did not end there!Breakfast from 7.30, we left the room at 8.15, and went down to the restaurant on the 1st floor at 8.40 !!! And all 25 minutes we waited for the elevator 🛗 !!! We have a double stroller (we took it for twins, because we planned not to sit in the hotel, but to walk around Yalta, we came to Crimea for the first time, everything is interesting), so it only entered the elevator in width in the main lobby (there are three of them, but in others the elevators are very narrow - not standard), there are 5 elevators in this hall (two large, one of them is only a worker, and three small ones - our wheelchair and 5 adult passengers entered there). When the 3rd elevator arrived, full of people poses, we began to suspect that something was going wrong! As a result, they stopped counting the missed elevators, they just lost count - UNBEABLE !!! Insanely stuffy, just like in the elevator itself! To the complaint about the reception, the girl widened her eyes in surprise and was genuinely indignant - “our elevators are working properly”! Although history repeated itself from time to time, when there was a need to go up / down to the room. Directly a quest - manage to get there and back in half an hour.Okay ... went down ... got into a restaurant.$$$ I will step back a little from the hotel - a ticket here cost us almost 300 thousand rubles (298 thousand with the indication all inclusive) from 15.07 - 23.07 (in Turkey we booked 12 days for this money in CLUB MEGA SARAY 5 *)Further - more ... in the restaurant there are two small zones served according to the Buffet system - the choice is meager, of the same type, and on the 4th day I was already pretty tired. And the most important thing is that it does not pull at 300 thousand. And the all-inclusive package, as it turned out, includes only breakfast / lunch / dinner at the main restaurant! This is, excuse me, a complete swindle !!! Because there are a lot of different restaurants on the territory of the hotel, BUT for a fee! I have nothing against it, we also went there, but to go on an all-inclusive ticket to eat the same salads, mashed potatoes, pilaf (made from different types of rice), diluted juice, cucumbers with tomatoes! It turns out that we paid for the tour, and another 70 thousand spent on delicious food. Because even ice cream is not free! Here you can be indignant for a long time !!! There is only one conclusion - do not overpay for the all inclusive mark, it is not here and it does not even smell! Take breakfast only - and enjoy a variety of restaurants separately - it will be twice cheaper, and tastier - once every 10 !!!Separately, you can talk for a long time about the road to the beach 🤬🤬🤬 and the beach itself you need to look for the way to it yourself, asking everyone you meet, because there are no signs!We only saw this in pictures from memes! There is nowhere to sit! They came at different times, starting from 8.00! There are no umbrellas !! There is a shadow, BUT people there apparently do not even remove the towels for the night, so as not to lose the place its just Shock Shock Shock! Its very dirty - where they ate, they left everything there. Beach - pebbles mixed with pits from nectarines / apricots / peaches, ice cream sticks and cigarette butts. There are a lot of newcomers who pass by and decide to stop.Next, lets note the room-service. Or rather, his absence towels were changed only for the 5th day, and then after the scandal for the entire corridor, the bed was not changed at all, the vacuum cleaner reached the room so far only once, the garbage was taken out twice. At the same time, the hotel has a wonderful mobile application, where we regularly submitted requests.Awesome Zoo👍👍 kids and adults love it! Cool water park for all ages!As a result - 30/60 rest. We dont want to go back!

1. On the beach, 3 meters from the shore, a sewer pipe burst while swimming.2. A rat was walking in the restaurant during breakfast.3. For 10 days have never changed the bed. In general, the room was cleaned very badly. The trash bin was clogged up to the top for 2-3 days.

Good hotel. Everything for people. I liked the kitchen very much. Everything is delicious, there is practically everything that we love for breakfast. Breakfast was included in the price. We also went to dinner, but already for 1000 rubles per person. The dinner was varied, the dishes changed. Liked the pools. Especially Olympic. Sea water, warm enough. But often they did not go to the pool, it was still chilly outside, and the time to go to the pool was only in the evening. We were at the hotel in mid April. There is a wonderful zoo on the territory. The animals look good, you can see that they are well-fed and well-groomed. In mid-April, the hotel was full, there were a lot of tourists.

Great hotel without any further comments! Whoever says that vacation in Russia is somehow worse than other countries - visit Yalta Intourist!A completely new number of rooms: each bedside table has 4 220V sockets, a huge TV, excellent shower rooms, from which water does not flow under the toilet and even has a hygienic shower! Lots of lockers, shelves in the room and lots of light.Main Restaurant - buffet - a huge range of dishes for every taste and color, plus always white and red wine and beer. Everything is always delicious and fresh!There is everything on the territory! Both for little ones and for adults: you can hardly walk around in a day and see everything that is in the hotel, from the zoo to the elevator (!) To the beach! Everything is done so that any pr even can be satisfied without leaving the hotel.All entrances and exits, all paid services - on a bracelet, and cabins in the pool, and a room, and an entrance to the territory, and cocktails in the bar. One account per family (SMS about expenses are instantly sent to one person).Bonus: gorgeous heated pools, beautiful karaoke, 20 bars and cafes, shops, salons ...And everything is always clean, the staff is polite and welcoming.

The hotel is great. Great alternative to Turkey. Great family hotel with kids. Look for romance in two summers, definitely not here. Breakfast is full of people.

Дорого СПА и бассейн со стороны.

The breakfasts are delicious, lunch and dinner are so-so. But in general: a huge hotel complex with many types of entertainment

Excellent hotel! The food is above all praise! Animation 5 points! Zoo on site, several adult and childrens pools, saunas, baths - all inclusive

I liked the hotel, the territory is large, there is where to take a walk with a child. Still more attention to the children and it would be great, I could not interrogate the pot, the stand for the legs and the carriage for hire was broken and not entirely clean. Everything else is fine, I want to return!

Great service, helpful and helpful staff! And the aesthetic pleasure of the zoo cannot be described in words!

Its just great to come many more times❤️🥰🤗

Were at the end of May 2021, a family of two adults + two children. In general, I liked everything. Great territory, lots of greenery, good zoo. No need for an alarm, the monkeys screams will wake you up 😄. There are a lot of people, you need to borrow the loungers from the bass in the morning. The food in the restaurant is all inclusive ... Well, you can eat, but nothing to say wow ... For food 3k. Although dinner was included in the price, we had dinner at restikas for money, in principle we realized that it was necessary to take only breakfast. Will I come again? I think yes, if the foreign currts are closed again 😎

Cozy, expensive, Massandra Park. But, if we talk about the price, then we must take into account: the price includes not only breakfast (buffet until 11 a.m. and with champagne), but also - free - swimming pool, sauna, laundry, transfer to and from the airport, other interesting things for children ( zoo and water stuff). Plus the wonderful and kind-hearted pool caretaker Nikolay. Plus electric cars for 100 rubles almost to the central embankment. Worth trying. And better off-season, fewer people.

Decent hotel. Perhaps one of the best on the coast for the quality of services and variety for every taste and claim. Rooms are comfortable, hairdryer, hygiene products, bathrobes and towels for visiting the pool (heated in off-season). In the restaurant, you need to try sooooo to stay hungry))) The adjacent territory is conducive to both active pastime and contemplation. The hotel is located on a slope, but it is possible to get to the beach by an elevator through the tunnel. Here is perhaps my only one, alas. Alas, well, I do not like pebbles, albeit small ones. I still like the sand. In contrast, you can get vivid impressions at the local zoo, watching the smaller brothers. Most likely I will come back here again.

I would like to see a kettle in the room. In general, food is not bad for 5. There is a place to walk. The price and quality match.

Beautiful place. The hotel is large, immersed in the greenery of the park. Its a zoo on the territory, interesting. But if the balcony is open, then the cries of monkeys will wake you up early in the morning. Breakfasts are good, liked it. There are a lot of people, the staff does not have time to clear dirty dishes from the tables. The elevators are overloaded. A lot of people come down the stairs from the upper floors (starting from 14) the hotel is very expensive !!!! For two for a double standard and breakfasts for 3 days 72 thousand - its not clear why? And this is not the season yet.