Our personal salesman is Chris Walker and I can only speak as to my experience with him. He is honest and a straight shooter. Stands behind his word. We have used the service dept there and always happy with our dealings with the exception of if you buy the warranty on an little older vehicle you will have to remind them anytime you take it in but otherwise no complaints. We have bought a total of 3 vehicles ourselves and I’ve referred 3 people to Orr and Chris and all are extremely happy and satisfied with their purchase

Bought 2 new autos from Orr since 2015. Great to deal with. Service department has been very good. Always had my vehicles serviced at their service department. No long waiting times, always kept me updated on progress, addressed any additional needs needed, will continue using their service department, and highly recommend them. Very cordial and friendly.

I just would like to say that my experience with Orr Auto Mall Russellville has been great. The Service Manager and her team back there are the best I have deal with. I would like to say thank you to Marsha and her team for the help they gave me on getting my car fixed . A plus service guys!

Very friendly and customer friendly.Very attentive to all the details taking all situations in consideration.The sales department will work to get you the best deal possible.All around amazing experience. Highly recommend ORR Auto Mall of Russellville!!The service after the sale is amazing.

I was charged for the first time I took my car in for a check up for 139$ I was under the impression that I didn’t have to pay anything. The car needed struts and shocks in the front and back the day I bought the car and I also got the extra warranty that was supposed to cover everything. Well after they got done with it they said that it would cost me 2500$ and nothing was covered! I am very disappointed about that, but the people that work there are awesome! So I took my car to my mechanic and come to find out they were over charging me terribly and my car needed different kind of parts than what they told me! So I’m very disappointed with the whole experience and I think it’s really not fair!

My experience with Orr was great it was fast, friendly,and all the staff there were so nice and helpful I recommend Orr auto mall to anyone

If I could get 10 stars I would!! If you go here for a car, ask for Fernando!! He is the most honest and great at communicating!! He is the best car salesman I’ve ever worked with! I appreciate y’all so much! Thank you again!!!

BEST SERVICE! @Walter Reese sold me a great ride for a better price than I even asked for! They are friendly and easy to talk too! They just helped my family more than they could imagine!

Love my car....😍🥰🤩 thanks to Clint and everybody at orr

Fernando is the G.O.A.T., I recommend anyone ask for him if you plan to deal at Orr Nissan of Russellville. Two thumbs up.

I couldn’t have asked for better service, from salesman Scott to manager Bobby all were friendly and helpful!

Excellent car services such as oil changes

Marsha Porter is the best go get a car from her and let her know I sent you. No pressure, relaxing environment, and no judgement.

I wouldnt waste my time ever going back here. Was low balled on my old trade in. And then they asked me to put $6,000 down with it! Im sorry, but who has that kind of money to put down?!?

I felt pressured and stressed from the moment a sales person approached me. They tried to push me into a vehicle that I hated and it was overpriced. I purchased at Paris Ford and had a wonderful experience and was able to get into a car I love without the stress and hefty price tag.

Mike Stringer is my go to sales guy! He does a wonderful job at finding what you need at a great price. He provides exceptional customer service!

Needed my transmission looked at after being attacked by a deer and losing the fluid. It was determined I needed a new transmission, which arrived on the following Monday. I called on Wednesday to get an update on the Jeep and was told that they hadnt had time to take a look at it yet because they had people ahead of me. That Friday they called the bodyshop handling my claim to let them know that the transmission they had ordered the previous week, that had arrived Monday and had been sitting at their shop with my Jeep all week, was the wrong transmission and they would need to order the correct one.Once the rental vehicle costs started getting passed on to them, they were able to get the transmission replaced within a day or so, though... so theres that.

If you need a vehicle you have got to get with Chuck Phillips at Orr Hyundai!! Attention to detail and very thorough. Great guy, go see him!!!

Service personnel aren’t very helpful at all. Been trying to contact them the past week at least 3 times or more and I’ve either been put on hold or phone seems disconnected. I tried making an appt online and that seemed to also not work.

The sales people are wonderful and worked with me on getting my car, which I love still after 2 years of driving it,the service dept is another story,I suspected they were not rotating my tires after my oil changes dispite telling me they did and charging me,this last time I marked my tires and when I got my car back,THEY WERE IN THE SAME SPOTS!!!they again did not rotate my tires but still charged me for it and said they did the work,this is cooked and dishonest and I will not b going back,beware of the service dept!!!

Josh is very knowledgeable about what he does and has a professional presentation

Orr Auto Mall sold my wife and I a smart fortwo vehicle. They told us that they were authorized to work on it. Now theres something wrong with the turbocharger and theyre telling us that they cant work with it and the closest place we can take it is all the way in Tulsa Oklahoma.

Very pleasant was helped by a steven cordel very friendly 10/10

I was there today to trade in a car ford c max and was not lessen to they tryed to pick out the car they wanted me to have and so I went down to phil Wright and walked out with a 2021 Buick and was talked to like a person and if I was to tell any one to go to get a car it would be to go there Phil Wright not orr

Wouldn’t buy from this place again. The staff is pretty nice. Unfortunately I didn’t find out that the car I had bought from them was previously wrecked until I was trading it in.Yes, I should have looked into that more.. but as a 19 year old I wasn’t aware that I need to. When I confronted them about it, they denied that it was wrecked. Even though the car facts said it had been.

Great people to deal with

Saw a ad on Facebook from Roberto Guevara a 16 Silverado crew cab and responded to Roberto and he got back with me very quickly came in the next day to look at it and he got me a much better 16 ram eco-diesel with half the miles that the Silverado had and was fully loaded for just $2,000 more. He is an excellent sales person and I highly recommend him to anybody. Thanks Roberto for getting me a great deal on a great truck!!!

Salesperson was amazing! Finance manager was not. He will add on extra warranties without asking if you even want them. I suggest reading the fine print. They advertise a big dealership warranty but you end up paying for it. Along with gap coverage. High interest rate even with excellent rating. Will definitely refinance through credit union for better rate.

I had my 2013 dodge truck worked on and saw the next day the service department put 2 small dents in my passenger door I love this truck im furious but contacted the service department and they said they would talk to the manager and call me back and never did its very unprofessional to treat trusting customers like this I would like my dents they put in to be fixed asap no stars!!!! MY FULL NAME IS PATRICK SCOTT BROWN

Zero stars for the Service Department!!!!I took my 2016 Ram to get serviced and this company caused even more issues with my Ram. They “fixed” 3 of my recalls and literally ruined my dial (8 speed shifter) while trying to fix the recall and are wanting to charge me to fix the issue they caused on my Ram, they also are wanting to sell me a service that I do not need on my vehicle and are blaming that for the cause of why my shifter isn’t working properly. I feel taken advantage of, I’m not sure if it’s because I am a women but I am not stupid to pay for something that you guys did to my vehicle. I do NOT trust this company who destroys your vehicle and then wants to charge you for the service!!!!

Got new tires and fog lights installed. Staff was super friendly and informative.

Excellent customer service

I bought a used car from here and they told me several times that it hasnt ever been wrecked. They charged me a high price for the vehicle and then I noticed cosmetic damage the day I bought it and went in with an appointment but they wouldnt do anything about it. I also requested a car fax and fhey gave me a cheap off brand of it saying it wasnt wrecked. After I had it a couple months I met the previous owner and he told me it was wrecked. I bought a car fax and found out it was wrecked and when I went back to try to get it fixed or compensated but they declined all acknowledgement and wouldnt help me out at all. Very poor service to me and lied all the way through the deal

Friendly accommodating service department.

Fixed my car in a timely manner. Turned out had to get battery replaced, however I only gave 4 stars because the price of the battery was a bit more than what I expected it to be. The guys (and women) that work there are awesome and extremely well trianed.

Every time I ask them to look at something it doesnt get looked at? And when I ask about it they have to take it back in to do that its very frustrating especially with the long wait

This dealership sold my son a wrecked car and have done nothing to resolve the issue. Go spend you hard earned money at a reputable company you can trust that’s not trying to screw you over. Do not buy here

I really wish I could give split reviews. The sales department is good. The service department is worse than horrid. We have an 18 Rogue that has had numerous issues and been in for repair repeatedly. From the car braking on its own with nothing around it, to the screen going out and having to have TWO radio replacements, a horrible creaking noise, the hatch opening and not closing, the hatch opening on its own, the radio coming on after the car has been turned off an unoccupied. The service department is mediocre at timely service and making sure issues are fixed. At this point Im so far past being done with this SUV and the service department. Also, I was told by a service writer that when my car was braking on its own they thought it was because of my radio going out because thats where the notification sound plays through which was totally incorrect as SEVERAL have had the same issue as me. Conveniently, a field engineer came to look at another car and looked at mine in the process. I was informed that there will be a recall issued and that mine was fixed ahead of that. I have given ample opportunity and continue to feel like issues get swept under the rug.If you want a good sales team go here, if you want good service after the sale avoid it at all cost like we should have.

Our buying experience wasn’t bad. Luis was very helpful. Our bad experience is with service. Our windshield busted and needed to be replaced. The windshield is a part that only nissan dealers can get. We tried for 3 weeks to get it replaced and the service department was no help at all!!! Every time we called they either told us “the cleaning lady must have thrown away our paper” or we don’t know why it hasn’t been ordered yet”. All coming with we’ll get back to you. Guess what? They don’t.... You gotta call them and they still have no idea.We finally had to go through another nissan dealer and had the windshield put in the next day. We have no intention on returning other than the scheduled oil changes to keep from voiding our warranty.Update...Got with Scottie and I’m going to give them another chance. I’ll update my review to 3 stars for now and go to 5 it the service department gets their stuff together...

Great service and experience at Orr.

Good service

No help. Trouble with credit app. Sales people no help. Just want to know what kind you want to buy. Alot of hassle and never even looked at a car yet. Am going down the street. ORR not the car dealer for me

I bought my new car there. Fernando was a real nice salesman. Did his best to get me a good deal

Great people and what a wonderful deal we got on a new Rogue! Plus Cary Reddell was so great and patient teaching me all the computer aspects of the car. He even takes my calls when I have questions when Im driving around in town.Loved the group there. Friendly and helpful.

We didnt even make it out of our vehicle before a salesman approached us and with a few other words said, this is our new cars our used lot is over there. We never mentioned anything about a price or what we were even looking for before he said that. He judged us by what we were driving and how we looked. Definitely will drive out of town before giving them my business.

Chris Walker made the entire experience stress free and so pleasant. He answered my questions and was respectful of concerns. At 62, I have purchased many vehicles and I want to say that Chris and the Orr team treat you right. If anyone is interested in new or used vehicles, give Chris a call. He went above and beyond for us and will for you too.

Mike Stringer & staff help above and beyond even months after the sell. Anytime needed and very friendly staff & maintenance is fast !

Not impressed to say the least. To many games, never call you back, 3 days trying to find out whats going on. People would rather just hear im sorry we just cant make a deal instead of getting a run a round. Head games...

Great service, worked with me to get what I wanted. My salesman, Cary, was very patient and not pushy at all. Not exactly happy with the price but I guess thats normal. Also, not happy that there wasnt even the slightest attempt to provide the pony and/or unicorn I asked for in the paperwork. Ill probably work with them again anyway.

I can not express how amazing Mike Stringer was when our daughter purchased her first car! He went above and beyond for her. I would highly recommend Mike Stringer to anyone in the market for a new or used car! Super honest super helpful! He found exactly what we were looking for at an affordable price!

The service department is absolutely amazing. We were headed on vacation and our transmission went out. The transmission was on back order for 6 weeks, but Orr went above and beyond to get it expedited and had our van back to us in two weeks and back on our vacation. Shane and John were dedicated to making sure we were taken care of. Thanks guys!

Clint Hartley, my salesperson, was knowledgeable about the vehicles and very personable. He took the time to drive my.new vehicle to the rental agency so I could return my rental car. The financing department was great. Everything went so smoothly with no high pressure found at other dealerships.

Amazing team of dealers with great hospitality. They will do anything to help you get something in your price range. I couldn’t have asked for a better experience. My co-signer has even said they wish they would have gone there for there car. Will definitely be using them again in the future.

Daryl and Bryan in service are good at what they do.

Fantastic service! I came in with a big need and a small budget. Left with a better car and confident feeling. Mike Stringer (awesome guy) went above and beyond to find for me, not just a car, but THE car! I still cant believe it. I am So glad I came to Orr! Thank you Mike! You rock!

Called the day before and confirmed availability of at least 3 vehicles as well as prices listed. Was very clear with the Finance manager, Happy, what range we could spend and that we would be driving 4 hours. He was very helpful on the phone. Drove 4 hours to get there only to be told that due to a computer glitch, the prices on the vehicles were completely not correct. They refused to honor the prices that are still currently posted online. I understand computer issues, but as a finance manager, he should have known when quoting the prices the day before how off some of the prices were. One car was 4000 more than listed and severely overpriced for the condition of the vehicle. Incredibly bad experience. Do not trust their website nor what they tell you via phone! Wasted day and disappointment! Bad business!

I’ve had nothing but great experiences with my dealership, Orr Auto Mall, in Russellville. I’ve scheduled an appointment to get an oil change and the employees at the Service Department make it a breeze for me, everytime.Recently, my 2018 Nissan was having trouble starting. I called and scheduled an appointment, but because I needed a way to get to work everyday, they told me to bring it in two days early and they could fit me in. They were able to fit me in their busy schedule and fix the issue I was having and also fix my speaker! Nothing but excellent service with them!

I bought my vehicle from here. The process was easy. The closing was quick compared to other dealerships. Now I have my car serviced here when it is time. Their service department guys are friendly and knowledgeable. They are a bit slower than the jiffy lube but they are experts in my kind of car and dependable.

I am livid! This place has had my car for almost 2 years! We call and even go up there to check on it. They would NEVER return our phone calls. Three times they couldn’t even find our car! 3 times!!! They had no idea who we were and told us they couldn’t find our car. Even insisted we had the wrong auto shop. THREE TIMES!!! Yesterday when they finally did call us back they told us “it’s to old we don’t know what else to do” exact words! It’s not that old!!! After two years and $600 you tell me this! I demand my money back! I don’t even want the car anymore I’m so livid! When We asked to speak to the head manager I was told to leave my number and he would call me back. So I was like ok, maybe they will do something to fix this. Nope. No one has called us back. This is outrageous that you took my hard earn $600 (and time) to tell me it was fixed just for me to arrive and it still be broke! TWICE!! Twice I go up there, pay, for them to tell us it’s not running! Shouldn’t it be running when you tell me it is ready and I give you over $600?!! Now months later there is nothing you can do?! Sounds fishy. I will never take another vehicle there. And I will no longer recommend to my friends/family. I will be reporting to the better business bureau and leaving social media reviews! I will also be emailing ch. 7s “7 on your side”!!

Salesmen get it done! After that you are screwed. The service department is flat out incompetent. Ive worked on cars my whole life. These guys are moronic. I took a car in 2 days after purchase. I said tire has a knot in it. They told me I was crazy. Took it to a redneck tire shop. Changed the tire problem solved. I then took the car for brake job 1 week later. The brake pad fell off in 3 pieces. I didnt want to cancel warranty. I called and was told I was lying. My wifes aunt had her oil changed and when she got home black stain in the yard. I looked and it was a loose oil filter. I was promised warranty which is useless unless you let them fix(break) your car. The sales guys are cool. They will get you in a car. Just know you will work on it yourself or you will get garbage over priced work done. They have faith in their mechanics. I have a 15 year old son, who for sure, does better work.

My sales associate was very attentive and knowledgeable and made it very easy. They listened to what I needed and respected my thoughts. Only positive feedback should be given to such a positive and respectful person! Thanks Chris Walker!

Orr is absolutely amazing. Ive purchased all three of my vehicles from Chris Walker and he is absolutely on top of his stuff! He has amazing follow up and really helps you get what you need. Definitely recommend!

Luis was very polite and patient. He done what it took to get me into a brand new car for a price that couldnt be beat! Im happy.

We just bought a Ram 1500 Big Horn from Robert Holder. He was patient and knowledgeable. He listened to us and let us deliberate as we needed.The finance dept worked with us too, we got a terrific deal. We wont go anywhere else. Great experience.

Took my son over to have his airbags fixed. They were on the factory recall list. They guys were super nice and answered questions. They finished in a timely fashion. Great crew and great customer service.

I got an oil change and everyone in the service department was super nice and the waiting area was nice as well. I appreciated the coffee. Thank you for a great first time experience.

The whole process was easy. They made a deal work for us. Thank you guys.

Was impressed beyond words. Clint Hartley went above and beyond to help me from the first time I walked in the door. He made my first car buying experience easy, everyone I met was friendly and helpful. I would recommend Clint and the team at Orr to anyone!

The most overpriced dealership in Russellville. They overprice there vehicles, and give you barely nothing for your vehicle. I will never buy a vehicle from Orr.

Friendly people who spend time to answer all your questions. Luis Cabello, car salesman, was very helpful. Very friendly and personable. Great purchase experience.

All around wonderful!We worked with Chris W. and he was awesome alone. but ass a whole the ORR team is great. Everyone there is very helpful to make sure that you are not only getting a great car but you are getting something that works for you and your family. Chris worked with us for a couple weeks until we found something that was the best fit. Never was he pushy to make a sale, or impatient with all our questions. Currently my Father-in-law is looking there for a new car. I would send anyone there- I know we will return when its time for my husband to get a new one. Thank you ORR, and thank you, Chris!

Clint Hartley and the people at Orr were very kind, nice, polite, and not pushy on getting u to buy a vehicle. He took the time to show me how my new vehicle operates, got my new insurance going for me, changed over my plates. Answered all my questions every time I had one with no hesitation. His boss was very generous in helping me with what I wanted payment wise and what I wanted for my trade in too. I would buy from Orr again in the future. Anyone looking for a new or pre owned vehicle go see Clint Hartley!!! He will hook u up!!!

Purchased a 2018 Titan Pro-4X from Mr. Hartley. He is my first “go-to” contact for the most professional sales team I have worked with in Arkansas. I love the truck!! Thanks all!!

Chris Walker is an excellent salesman! He was very patient while I was making a decision on which vehicle was the best fit for my family. Financing and final paperwork was hassle free. We had a very pleasant experience and highly recommended the ORR team to anyone looking to purchase a vehicle.

No pressure buying a used car. Smoothest experience ever. Good service and great rate. Robert addressed every question and concern. Ill return for our next purchase because of it.

They went above and beyond to get me into a new car. Thank you! Matt Sokol is awesome and I appreciate how hard he worked to make this happen!

They rock. You need help well these guys know their stuff

Orr Auto Mall is an AWESOME place to do business. I cant get enough of the facilities and the crew up there! Joey Crossland has taken great care of me and anything I need he has gone out of his way to make happen. Ive purchased multiple cars from multiple dealerships and now my experience at Orr has made me a loyal Orr customer from here on out. Will send everyone I know in the market your way Joey!

The professionalism of the employees was outstanding. Any question I had they answered. If the gentlemen didnt know the answer they went and got it for me before I left the building. Mike in Russellville AR. Is so down to earth and completely honest with the customers. I would recommend him to everyone.

Great service and great deal. Matthew Ritchie was awesome, really great! Friendly professional and really works with you on your purchase. I will refer everyone i know to Orr and to talk to Matthew Ritchie! Thanks a very happy and satisfied customer!

My Pop purchased a low mileage here, my wife also purchased a low mileage car from here also, both of my loved ones received a LOT OF PROMISES PRIOR TO THEIR PERSPECTIVE BUYS.... NONE OF WHICH WERE HONORED. NOT A ONE.ENOUGH SAID.

Excellent very good

Cary Reddell is top notch! This is my second time to work with him 1st time was with Valley Motors.. he made that experience a piece of cake... the customer service I received by him was 1st class. But, Orr showed us that they valued us as customers not just for the sale either. I can honestly say I will continue using Orr for our vehicle needs !

Very nice people, i just had a question about a rental, they answered and didnt have an attitude and just generally nice. My 2 aunts have bought cars from them, and like their service!

Their deal they have going on right now is a lie and a scam. I contacted them and told them exactly what I wanted and being that I live two hours away, I asked Andres if they could do that. Their deal they have going on right now said EVERYONE approved, yr job is yr Credit, and if they dont get you approved they will give you 500.00. Well I got neither. It is just a scam to get people in. Andres said he could do what I asked and come on down. I never seen him nor seen a voucher I was supposed to get. Total BS!!

Awesome car buying experience! I will be back!

We enjoyed our second experience there with Matt. He has a kind nature, listened to our needs, and helped my son purchase a car. The finance department was awesome! We hope all the gentlemen who helped us will be there the next time around. Thanks!

The experience that I had with ORR auto was great. The customer service was amazing. It was a quick service we got in and out in no time. I loved the offers and options that were offered with my purchase.

They were very helpful

They have a wonderful sales team but there is only so far that goes. It takes a short time to sell a car in respect to service after the sell. I will never buy here again because of the service department. Three strikes your out. Sorry guys I love the sales team but the service department has failed you as far as I am concerned.

Great experience! Quick and easy! Orr made it possible to get my wife in a new car! Shout out to Joey and Dwayne! They are my guys go seen them!

Got a good deal on a great car. Matt Sims, sales consultant, was friendly and inviting. He made the experience comfortable with no pressure. Everyone was great. The whole process was fast and friendly. Thank you for that.

Excellent service. Wonderful salespersons. Couldnt ask for a better place to buy a car or truck. As my wife and I did 5 days ago.

Clint Hartley with ORR Auto Mall-Russellville is the best. Super personable, very understanding, listens and meets your needs. I will always do my business with Clint.ORR Auto Mall service and warranty department are 100! They took care of my warranty needs, going above and beyond for my care.

Clint Hartley is absolutely amazing! He goes above and beyond and makes sure the buying experience is fun and smooth! Highly recommend him!

Worked with Chris Wallace and he was so nice!! Got me approved and the payment I wanted super fast. Everyone at the dealership was very nice and helpful. Will definately be going back if I decide to buy another car 😀

I love the service I get from Orr and Joey Crossland! I like the way he explains things so thoroughly. He really knows his cars (Jeeps):). He doesnt pressure, he helps you in your decision. I love all the people at Orr.

Just purchased a Jeep Wrangler from Clint. Being a current Jeep owner, I knew what I was looking for and he helped me get exactly what I wanted. Best Jeep buying experience ever!

Okay. I have to change from 1 star back to 5 stars. Bought 1 there already was great 5 stars but then to 1 because of some personal issue I had. Well we can scrub that right now. We, me & wife, she was wanting a new vehicle again. And Billy called and sent an email super nice salesman. Very well spoken straight up like it should be & knows his vehicles. Well because of the Covid-19 I am high risk with Asthma, Cronic Bronchitis, and COPD. Well Billy got the job done. And with actually no contact. Did most on the phone he called my wife went and like they say you only have to be in here 10 min to 1 hour max. Thats the actual truth. We live in lamar. My wife left got there signed the papers traded keys, closest contact for a second. Like before we searched every dealership from Ft. Smith, to conway this is the second time and once again still The Cheapest we have found. But BILLY by far was the best salesman there is. Patient, talked very well not a whole bunch of who shot John. He didnt have to do what he did over the phone and getting this done with very very minimal if any contact. They had one that was cheaper a 2019 tuscon but before we were done had to go with the 2020 Tuscon for only $12 more a month. I used to be a salesman myself. And salesman like Billy are few and far between. 100% ORR is the best, cheapest and all the staff need to be thanked also. They always done top job on service, if we need anything. And Thank You Amy for doing what you do. I am glad that Billy Reached out to us realized somethings have changed but they changed for the best. So Just wanting to say Thank You To Billy for being patient with the way we had to do it but that didnt take long either. Will be sending referrals to ORR once again. Thanks Billy, And Every single person that works for ORR to make up the best dealerships anywhere. And I hope that everyone stays safe and just keep doing what your doing because it works. Great Team. Thank You once Again Billy, and Staff Of ORR. #1. Have a Super Memorial Day Weekend. And God Be with everyone. Yeaaaaaaaaaaa😷🥇👍💯☝️🇺🇸🙏🙏🙏🇺🇸

This is a great place to buy a car or truck. I bought my car here and they always treat me like family.