I just got my gas cap (the small circular or square door that opens and closes on the gas gauge) fixed with Franklin Collision. This will undoubtedly be my first and last experience giving them my business.When I first brought my car in, their price was 300$, which is steep, but to save the hassle of finding a cheaper place around town I went with it. I left my car there and a day or two later, they called me saying that the wrong part was ordered, and they now have to order the correct part. Annoying, sure, but not the end of the world.So I get there today and the work is all done, and the bill they gave me showed 375$ dollars, which is not what I agreed to and is really outlandish to fix just a gas cap. So they charged me an extra 75$ even though they were the ones who ordered the wrong part, not me. I shouldn’t have to pay extra money because of their mistake. So it just goes to show you the horrible customer service at Franklin Collision. You should never have to pay for a car shops mistake but it is obvious this isn’t the first time they’ve gotten over on someone and it certainly won’t be the last.There are dozens and dozens of car shops around Sacramento, I can’t recommend highly enough going anywhere that is not Franklin Collision- I don’t want anyone else to be taken advantage of the way I was. I hope this gives you guys a truthful heads up of the type of people running this place, and hopefully I can spare you guys some heartache. I had to learn the hard way.All the best,Zach

My experience is always the best when I take my car into Franklin Automotive. The owner of the shop is so very knowledgeable and the Helpful staff does such a great job.I started going to Franklin Automotive to get my car Smog Certified, they do a great job with every need I have for my car.

I believe I came to Franklin Auto Body shop.My car is a Honda 2005. I don’t remember the first time I was in the shop. And since then I continue to bring my car here. They do excellent work. I would recommend this shop anytime.

This is only the second time I have ever written a review over the last many many years I’m talking about this body shop run by Claudio who followed his Father’s footsteps and learned everything Wayback when.He has only spotty shop for well over 30 years he is a hands-on kind a guy and really takes pride in his work.Perfect!If you ever dreamed of finding a shop or an automotive shop where you could just walk right in and know that whatever you were told about the work and complete:how, what, when and why?it was it going to happen exactly like.It was like having family take care of you.You’re the best Claudio!Thanks for everything and the way you handled it all.James T

Very nice people easy to talk to I will go back

Cant say enough thanks to Claudio and the staff here at Franklin Collison they did a superb job on fixing my 2017 Elantra very professional and worked with me every step of the way I would recommend anyone who is in need to come to Franklin Collison! Thanks again!!!

Great customer service from the secretary and the repair guy, Claudio Zuccala. Nice offfice too, it was also the only place open on a Monday afternoon.

Quality work