This is not based on their performance, just on general customer service. It was a big game a phone tag half the time they don’t answer the phone. They would tell me to message them on Instagram, view it and not reply. Had my going back and fourth all to finally tell me they are booked out until January.
Wes and the whole team at Imperial are the best in Sacramento. I dropped my car off, and Wes made sure that the job was high quality and completed in a timely manner. I strongly recommend Imperial works for all of your customization needs.
Really expensive and they dont pick up the phone. However place seems to have a quality product and do a quality work. Wish theyd pickup the phone though to save me time driving there to find out the high price tag.
I needed a company to replace a film that was placed by a different company and malfunctioned. Imperial Works did an incredible job, very professional, very quick turn around, and definitely made me feel like they had my best interest at heart. Made great recommendations and did not try to overcharge me. Great experience to be able to find honest and high-quality companies like this one. I highly recommended them.
After placing an order for a new Corvette Z06 in January of 2017, I had about three months to wait for it to be built and delivered. I spent that three months researching all of the paint protection film shops in Sacramento and the Bay Area in order to find one I felt would do a good job installing paint protection film on my new car. After contacting most of the top rated shops I could find I was surprised at how many well reviewed shops had such poor customer service. Imperial Works was the only shop that was completely professional and thoruogh in both responding to my emails and when I spoke with them on the phone.I received numerous quotes on the paint protection film and doing some vinyl work on my roof, and found Imperial Works pricing to be the lowest out of all the well reviewed shops I had contacted. After speaking with one of my co-workers who had used Imperial Works several times, I finally decided that Imperial Works was the best choice.I dropped my car off and spoke with David about what work I wanted done. David took notes on exactly what I wanted and made numerous helpful suggestions to make sure they covered the areas of the car that were the most prone to to chips and scratches.David and his crew corrected the factory paint then wrapped the car in XPEL. They continually updated me with their progress and they sent me plenty pictures so I could see the application process moving along.Upon picking up the car David went over the whole car to make sure everything was done to my satisfaction. The car looked great and had no issues, however David made sure to let me know that I could bring the car in at any time if there was anything that was bothering me.Well, its been over a year since Imperial Works put the paint protection film on my car and everything still looks great. I returned to get a stinger stripe put on my hood and a new front splitter wrapped in paint protection film. David and his crew again did a great job and had my car done in a timely manner.To my surprise, David had actually noticed a couple scratches in the black vinyl they put on my roof over a year ago. The scratches were probably from the carwash, and were not Davids responsibility to fix, however David completely replaced all the vinyl on my roof free of charge because he didnt want to return my car in less than perfect condition. I noticed they also cleaned the whole exterior and shined it up for me, even though I didnt ask them to. I have to say I am completely impressed with their work, and more importantly, that they would stand behind their work over a year later and fix things free of charge that wasnt even their fault. I think youd have a tough time finding a another shop anywhere that will match Imperial Works workmanship, pricing and customer service.
Awesome work. Had the hood vent, roof, and rear wing on my RCF wrapped in gloss black. Will definitely return for a chrome delete.
Best place in Sacramento to get tint and car wrapping service. Staff is amazing and very helpful.
If you are looking for a professional, ethical, and satisfactory work. This business is the answer. I suggest to stop researching and give Imperial Work an opportunity to show why they are rated so high. As a customer I experienced it first hand working directly with Wesley (one of the co-owner).I took my 2011 Mercedes to Imperial Work in May 2016. Yes! the appointment setting was a little bit difficult, but understanding being that they are very busy. They did an awesome job on the tint. However, I will mention the tech happen to damage the back panel of the vehicle. Without any complication, Wesley made the transaction easy and smooth. He took ownership of the mistake and scheduled a date to repair my vehicle. Not only that, he paid for all of the cost.Most shops or owners that I have dealt with in my past experience will never accept the mistake unless their is actual proof or evident. This shop is not grade because of their excellent customer service. It is graded because they stand behind their product and take initiative to make things right. That is a company worth bringing your business too. Thank you Wesley
Only place to go for tint!!!
Took my GT500 for tint, great work and great quality. Good customer service. Owner David was very informative of other services.
Imperial Works is simply the best. I took my car there for a roof wrap, chrome delete, and wheel powder coating. Top notch customer service, punctual when it came to timing, and results came out AMAZING! Will be returning for all future needs
Awesome place! Got tired of my headlights and window visors getting all foggy I brought it in to get it clear wrapped and David hooked me up! Quality came out superb and was awesome, looks completely brand new now! Will be referring everyone I know for window tinting and any car wrapping needs.
These guys really know how to make your car look its best. Took in my 2018 Tesla Model S where they applied a high gloss wrap and ceramic coating over the whole car for a really great price. Highly recommended!!
Best in the business. Theyve worked on 5 of my vehicles and have only positive things to say about my experiences. David, Wesley, and their amazing crew take care of every last detail for a perfectionist finish. And when you have ocd like I do, its the best feeling in the world! For the best tint, clearbra, and wrap in Northern California, look nowhere else than Imperial Works.
Imperial Works did an immaculate job wrapping my 2016 Chevrolet Impala LTZ; Denzel was assiduous in ensuring that the finished aesthetic of the wrap was consistent with my specifications through continued telephone correspondence; they even ordered new emblems and lettering in lieu of reapplying the old ones free of charge. I would highly recommend Imperial Works as the premier establishment for vinyl wrapping and window tinting for your vehicle in all of Sacramento County. Thanks again, guys!
I’ve been taking my car to imperial works ever since they opened. David and Wesley are very knowledgeable when it came to my questions about tinting, paint protection, polishing and vinyl wrapping. The work that I had gotten done by them include clear bra, window tinting, light tinting, chrome delete, full vehicle wrap and the sport level ceramic pro. I have received nothing short of extraordinary service each and every time as I will continue to return to them for future services.
Great customer service and work done by these guys! Highly recommend for window tinting, though they also do other things here. Look em up! 🌟🌟🌟🌟🌟
Great place. Great service. Very professional.
Ive had my windows tinted and my mom and brother have had both clear bra and tint done on their cars. These guys do a great job and have great customer service. I definitely recommend them!
Wes and team went above and beyond with my full vehicle wrap, tint, and some other mods!!! 1- the fact that I brought him an aftermarket bumper and a spoiler that needed a little extra work for it to function properly, Wes tells me they will do the work for me without any extra charge!!! What? Who does that? Imperial Works does! After the work was done, he walked with me to inspect the vehicle. Answered all of my questions, and taught me how to take care of the vinyl wrap. Would recommend them to anyone! Ps. After my car hit the road, many many many necks were broken. I specifically looked at peoples faces as they stared in awe.
I took my 2017 Toyota Camry into imperial works to get the windows tinted. They did an amazing job. Two days after getting them done someone smashed in my driver side window. I had to buy a new window and then ask them to re-tint the new window. They took me in the same day. I was upset the whole day because after paying to tint the windows, I now had to pay for a new window and new tint. Wesley quoted me 80 bucks for the new tint but said since I was a return customer he would do it for fifty bucks. I took my car there and decided to wait. They were really busy and my one window took a while due to the new window being one off of the oem window. After waiting longer than I was qouted. Wesley said the work was on him as I waited longer than I should have. What business does that. Wesley was very friendly and the work was outstanding. It is so hard to find an honest business especially anything in the automotive field. Imperial auto has a customer for life here. I highly recommend any one at least check them out. I didn’t get my car wrapped but the ones I saw them do while I was there were flawless works of art.
Did my car window tint, roof and spoiler wrapped they did an amazing job on it. Very decent price. Very friendly. Highly recommended.
A thank you to David, Wesley and Imperial Works. You guys did an amazing job with our window tint. Very knowledgeable and professional business, keep it up! Thank you
Wesley and David are legit the kindest people... provide great customer service..... planning on going again just because of that!!
Had my emblems wrapped after a horrible diy attemp and now I see why they are the best. Flawless work, comfy waiting room, and was in and out under an hour.These guys did the window tint in my new Civic and about to do my Suburban all around. I couldnt be more pleased.
BIG Kudos to David and team at Imperial in taking care of my daily. Im now at ease in driving my car as it is fully protected (xpel ppf and ceramic pro). These guys are standup team and top notch shop. Thank you again.
Brought my corolla here to get a tint quote and they were very informative on their different brands and types of tint. Great work and good service!
Had Audi Q5 and VW Passat done and impeccable craftsmanship and customer service.
I stopped by imperialworks and talk to David and Wes about getting my car detailed with ceramic pro coating paried with xpel clear bra. After they finished I must say I have never seen my paint so shinny before. It looks way better than it rolled off the assembly line in 92.
Top notch customer service, clean facility and fair pricing. Highly recommend, ask for Dave!
Best clear bra and window tint in Sacramento! Amazing customer service, highly recommended!
Had some surveillance gear tinted at IW, which many shops refused to take on. Needless to say, the tint is perfect.
Great staff! Love my clear bra on my car.
Quality works. Window tints comes with hassle free warrenty.
These guys do great work and stand behind everything they do!
Got my frs tinted a few months back, no issues, looking foward to get my car wrapped now.
First choice in window tint and body wraps!
Amazing work the best, thanks David