What great service and attention to detail! They make it as easy as possible with drivers, clear and timely communication, and get creative to figure out things. They even found a way to swap rims and tires out after I bought the vehicle without a cost to me. They didnt work well in the snow. I highly recommend the dealership and the vehicle is amazing too.

Clayton was the best his knowledge and professionalism was outstanding. I appreciate Clayton prompt response and helpfulness with arranging the loaner car. Thank you Clayton and the entire Jaguar team! Also big thank you to the technician that cleared the car my tires and rims looked Brand new10 for everyone at Jaguar Sacramento.Rita W.

Professional and courteous staff and quality service. I brought my Land Rover Sport in for the Ceramic Coating. Since it was a 1 to 2 day job, I was given a courtesy car (Land Rover Discovery). When I picked up my car it was immaculate and had been detailed inside and out! I highly recommend this dealership.

Abe and Mike are great at what they do! Abe drove my car to me on Mother’s Day from Sacramento to Palo Alto and has been giving me great service all along! Mike assisted in my first car service and went above and beyond. Great experience all around!

I really enjoyed the service and professionalism at Jaguar Sacramento. I brought my Range Rover for a unexpected service. Mike was my service adviser, and he was excellent keeping me updated on the progress of my service.

Service Advisor Taylor Otto was extremely helpful and professional every time.Thank you Taylor .

Yesterday, we purchased a beautiful Mini Cooper Countryman S from Jaguar Sacramento. It was the best/easiest experience we have ever had at a car dealership. We were assisted by wonderful, kind-hearted men: Shane Launitz, who was our sales advisor, as well as the general manager and finance manager. From start to finish we were met with utmost respect, kindness, and care. They gave us snacks and beverages, made sure we were comfortable, answered any questions we had, ordered new tires for us, filled the gas tank to the TOP, and even detailed our Mini for us before we left. I would highly recommend purchasing your vehicles from Jaguar Sacramento! This team is awesome!

We had an amazing experience getting our Jag here. The people that work here are extremely knowledgeable and so helpful. They made the process go so easy and quick! Everyone we spoke with were genuinely good hearted people and it made us feel like we were so happy to give them our business. We will definitely be using them in the future!!

MY FIRST TIME TAKING THE RANG ROVER IN FOR A SIMPLE OIL CHANGE IT WAS HARD TO GET AN APPOINTMENT BUT I FINALLY GOT ONE. I CAME 30 MINS EARLY SAT INSIDE THE CAR FOR A FEW MINUTE UNTIL SOMEONE CAME BUT NO ONE CAME ONE OF THE WORKERS SEEN ME AND TOLD ME TO GO INSIDE HE WAS REALLY NICE AND SWEET. WHEN I WENT INSIDE AND FINALLY SAT DOWN AND GAVE MY INFORMATION TO THE ADVISOR MICHAEL MCKNIGHT HE MADE ME FEEL LIKE I WAS HOME, FRIENDLY, KIND, AND HIS CUSTOMER SERVICE IS ABSOLUTELY AMAZING.

One of the best car buying experiences I’ve had! Very helpful staff that is very friendly and got me in and out with a sweet new ride in no time! Strongly recommend this dealership!

Amazing service. Taylor was so helpful! I just came in the program a key and the checked everything on my car and washed it.

Review for service department.Took 5 weeks to get an appointment.No complimentary loaner/rental as requested upon drop off.They let my car sit for 3 business days before even looking at it.Felt like I had to call repeatedly to push the process along the whole time.Calls went unanswered.Messaged weren’t passed along.Messages went unanswered.The service adviser wasn’t responsive and wasn’t very helpful.The general manager I spoke to wasn’t interested in helping.While the service manager put in a great effort and was helpful, the interaction was tainted by the abysmal all around lack of communication and consideration for their customer’s time.If this were my only terrible experience with Niello Jaguar service you wouldn’t be reading this review right now. I would have let it pass as a one off. BUT EVERY SINGLE SERVICE for the last 4 years has been like this.This most recent service took a full week. It should have been done in 1/2 a day.I understand every business has challenges right now, however, this seems to be the acceptable business model for the service department.Please consider the aftercare of your vehicle when making a purchase. It’s almost more important then the initial purchase transaction.I gave 2 stars instead of 1 as Jim Gabbard did put in a respectable effort to resolve this ridiculous annual service.

Excellent service. My car broke down on the highway and even though I did not buy my car at LRS, they treated me like I did. They were fair and honest. Now I’m a customer.

I blew a tire Friday, unfortunately when roadside assistance arrived they discovered that my wheel lock key had never been placed in my Range Rover (vehicle is brand new - tires have yet to even be rotated.) After 4 hours of waiting on Hwy 50 my SUV was towed to the dealership. When I called Saturday to follow up I was informed Service was closed and wouldn’t reopen until Tuesday due to the holiday (Labor Day) but the gentleman that I spoke to in Sales stated that he would talk to his manager about a loaner and call me back however no call came. Tuesday morning I call service to discuss the situation, frustrated that I was without my car because Land Rover did not put the wheel lock key in my SUV - a long three day weekend with lots of holiday sales that I could have utilized had I just had my wheel lock key. Better yet, Sacramento Land Rover has my car ALL Day Tuesday and so you think they would explore tires and cal me with a quote to have them replaced … No, they literally put the spare on and call me at 4:30 to tell me my car is done and can come pick it up. Mind you, I am an Executive Leader and at work by 7am and usually do not leave until around 6pm so my opportunity to get replacement tires during the week is very unlikely and therefore am forced to drive on a spare for the remainder of the week. I just have to say my husband gets better customer service from the Toyota dealership that services his company car than I get from a luxury car dealership where I purchased a vehicle that was $100,000+ - UNACCEPTABLE and VERY DISAPPOINTING !!

Jaguar owners are spoiled by these service guys. They take care of the customer and treat you like royalty. Thanks Michael B.

Great service great communication skills and they went out of their way to make sure I got a rental a loaner car at no cost to me and even when things took a little longer than expected still a no cost to me they made sure I had adequate transportation

Keith which is the manager went over and beyond for my key fob I really appreciate you and your team thank you very much.😀

Very happy with this dealership and my service advisor Michael, love how everybody worked together and made it easy to get my car serviced quickly!Thank you!!

Great customer service! Always nice people there.

I purchased my 2016 Jaguar XJ Sport Certified Pre Owned Vehicle from this Dealer and found out that they lied to me today. I was told that my car came with a maintenance contract for 7 years from the date of its original purchase or until 09-2023. I called last week and did not call me back. Today the Manger Keith said that Scott John was no longer with the company and that they would not honor my maintenance contract. Dont trust anything this Dealership tells you as they will lie to you and then blame you. They just lost a customer who spends on average $40,000.00 every 4 years. This company only cares about money and not their customers DONT TRUST THEM.

Casey is amazing! Super knowledgeable, great personality, easy to talk to... he likely likes long walks on the beach. I feel like everything he told us was helpful and informative.

Great service and didn’t try to upsell anything. Also provided us with some great advice for maintenance. Lovin’ my new car!!! Such a smooth ride and the best part is....it’s a 4 cylinder power boost. Great gas economy without giving up the power!!! 😄

Best dealer experience, bar none. If there does ever happen to be any kind of a hiccup, they go out of their way to resolve it.

Had a very smooth experience purchasing a new I-PACE here. We worked with Abe and he was knowledgeable and responsive, and even went as far as to follow up after the sale on several occassions. Wed buy here again!

Efficient, professional and friendly service team. Went a step above.

As always, the best service department Ive ever experienced!

Always awesome to have them help me! Niello Jaguar for life! Well, the next two cars

Shane Launitz is an amazing guy. He is very knowledgeable, kind, honest and professional. He went out of his way to provide us with stellar & exceptional service. Kudos to Shane - our new buddy! Niello Jaguar Sacramento treated us very well. Thank you to Keith F. for fine tuning our experience :) We are very happy.xoxo Shannon, Shakira & Keith

This is my second Niello Jaguar (concurrently). Shane is a rockstar. A great guy and outstanding sales rep. He and Keith went above and beyond over six months to find my perfect car meeting all of what I thought would be impossible requirements. Also, a shoutout to the Niello JLR Service Department and my service rep, Taylor Otto. Always responsive. Always takes care of issues promptly. Best dealership service department with which I’ve ever worked. Just an outstanding team at Niello JLR.

Unlike most car buying experiences, this was an extremely courteous, professional, friendly and accommodating group to work with. I found every member of the team to be exceptional, but I would like to highlight and thank Abe for his welcoming demeanor, patient explanations of the vehicle features and for being an all around great guy to work with. I would highly recommend this dealership if youre in the market for one of these magnificent vehicles.

Loved the experience with Jaguar Sacramento. Tom Gemza, our dealer, went the extra mile and helped us a lot in getting the car we wanted. He even helped us locate a car with all the packages that we asked for, which was real hard to locate, and even delivered the car himself to us. Very much liked the personal touch in his customer service.

Friendly, helpful, and easy process.

Neillo Jaguar/Land Rover is like no other dealship. From the moment you step on to the property you are treated like royalty. Low pressure sales people beautiful clean dealership. Their service center is top notch fast honest and reasonably priced. They service both of our Jaguars and we just can not recommend them enough.

No stress/non-pushy sales team. They were patient and friendly. Allowed my bride and I to take our time and look at selections. Were never rushed or crowded into a decision.HIGHLY recommend doing business with this dealership!

Great cars! And nice staff! We really happy to do business here! recommend them to all!

First class service for the car my passing dad left me. Freeman made our visit pleasurable, & he was very professional.

Great service.

I cant begin to describe the wonderful expierence I had with Jaguar Sacramento. It started the minute I walked in the door, to the the moment the keys were handed over to me by General Manager Daniel Giles. Andrew Clark, their tech specialist, was amazing spending time with me, showing me all the bells and whistles. I wake up up at 1:45 each morning to head into work and anchor the KFBK Morning News, and I can tell you getting up at that time of the morning, is a lot easier when I look forward to driving into work in my new Jaguar XE. Finally, what sold me on this dealership was the fact that I got to know everyone over several years, and even when I just came by to look, there was never any pressure to buy. Their business really is the business of building relationships. Thank you Daniel, and everyone...my wife and I love our new car.

We had an excellent experience working with JC. We test drove several cars and he went online to find us the exact car we were looking for. No hard sell, but worked very hard for our business. I would highly recommend this dealership.

They were jammed up with work but still able to get me in Got my car back in one day

Purchased a CPO Jaguar awhile back, and every step of the process was low pressure, friendly, and smooth. I wish all dealers could run like this! Brent, my sales guy, was fantastic.

Had my car in many times got the car back started having problems been calling and emailing since Nov 6 2020 its now Dec 6th 2020 not one person has called me back I left 3 voicemails alone today Im going to file a complaint with the BBB

I truly appreciate the purchase and delivery service of my vehicle. It started with Mr. Shintaku making arrangements for me to drive an F-Type as a loaner vehicle. I know this is part of the sales process, but it was very much appreciated and ultimately led to the sale. Mr. Giles sold me my prior Jaguar, and now as General Manager he went out of his way to help me purchase the vehicle. He could have directed me to a Sales Guide to negotiate the price, but instead took the time to arrange the sale. I truly appreciate that type of service. I have never purchased an automobile so efficiently with such great service. The personal delivery of my automobile and signing of the documents at my house by Maria was truly impressive. Maria was friendly, personable and a delight through the delivery process. Its a story I will tell my friends, family and colleagues. Its these types of experiences that have made me a repeat Jaguar customer. Thank you to the team at Jaguar Sacramento for making this a memorable experience.

I was very impressed with the level of courtesy and professionalism from everyone I interacted with. This was my first purchase at a dealership and was a little timid going in. Whether you are looking for new or used, I would recommend Jaguar Sacramento to any of my friends or family. Thank you all again for an exceptional experience!

Excellent service the first time was excellentTheThis time not so goodAfter two weeks of delays and other issues, I go to pick up my vehicle (which was done at 3:00 the previous dayHad to wait more for service manager to complete paperwork got paperwork lady asked if I’d like to wait for them to wash my carPaperwork says they already wash my carPaperwork says they checked the tires including spare got to my car it was not washedStarted it dash warning light says spare tire pressure lowSo if these items were incorrect what else was not done?

BEST !!!I was shopping around for a Range Rover from a few different dealerships and Scott stood head an shoulders above the other sales people. He was proactive and took initiative to get me the car I wanted as quickly as possible. I highly recommend these guys and try to work with Scott Johnson.

Great dealership! Franklin is very professional & an excellent salesman. Their service department is the only place I will ever take my jaguar. All staff are easy to work with and friendly.

My mom and dad just bought a new Jaguar from Jaguar Sacramento and my brother and I love it. The whole family LOVES the new Jaguar because it has a great interior, shows you what road you are on, tells you the temp. in the car, and we love how the radio sounds (and the USB ports in the back seat). Thank you Jaguar Sacramento for such a great new car!

I havent even got the car yet and I like these guys compared to other dealerships on my big car search even if I dont get the car these guys customer service are the best Ive seen yet very down to earth and cool I give em 6 stars thats my word!

Great service department but got the feeling I was not welcomed while I was waiting for my ride in the lot when. Dropping off my car, I said good morning to what seemed the manager or a sales guy but he seemed bothered that I was there and didnt respond.

Frank is the man to meet! He is extremely helpful and personable and made shopping for a new car a breeze, as well as a fun experience. Frank was very prompt with emails and return calls and was always on top of the process and shipping of the new car. Not only is he a great salesman, but is a guy that youll consider a friend for a lifetime. I couldnt have hoped for a better consultant to work with than Frank and I look forward to working with him again in the future!

Recently bought a new F[Type which I am very happy with. The sale was a little more complicated than usual because I was an out-of state purchaser, but the the sales advisor J. C. Miller, and the finance director Gina Parr went out of their way to deliver exceptional service during the sale, as well as followup with my later questions. I would happily recommend Niello Jaguar.

I just had the BEST car buying experience Ive ever had! My car got totaled last week so I suddenly need to research and purchase something to get around in. I stopped in to the Fulton Ave Niello Jaguar dealership and was greeted warmly by the staff. My sales advisor was JC Miller - he was so amazing! I had no idea what I wanted or could afford. He helped me narrow it down to a few cars and get a very good deal. There was no pressure at all; just helpfulness, kindness and respectfulness in all parts of the process.Gina was my finance contact; she was amazing as well! I will never shop for a car anywhere else after this experience. Thank you Rick Niello for creating a wonderful environment that allows your staff to treat customers so well!! My sincerest Thank You!!

Just got an F-Pace from Sac, Jaguar.Thank you Daniel Giles, the GM, and the wonderful team you’ve put together. My salesman Tom Gemza did a great job taking care me! I highly recommend these guys to whomever is looking for a Jaguar.

Loved working with Zach, what a guy. Helped me with everything possible and did his best always. I truly appreciated the service i was given as a customer.

Phil at Jaguar Sacramento assisted us in purchasing our 1st Jag. He answered all our questions. I still could not make a decision, that is when he suggested that I drive the vehicle for a few hours to help with my decision. Well that did! I left the owner of a beautiful JAGUAR! Thanks Phil

Bought my very first vehicle here last night! Spencer was very helpful and guided me through the process. He kept me updated on cars that came in that might work for me and we found a great pre-owned one. Dan and Gina were also great and answered any questions I had. They helped put me at ease and made sure I felt comfortable with everything before I drove off the lot. They took great care of me! It was a very professional and friendly environment. Come in and ask for Spencer and he will be sure to help you find the perfect car for you too! Thanks, guys!

Wrestling with color combinations. Website is an excellent help!!

Scott Johnson is a Jaguar master. He made us feel like we were family. 4th Jag bought today from him. Thank you Scott!

Excellent service, and the best car buying experience I have ever had, HANDS DOWN! If youre in the search for a vehicle, look no further than Niello Jaguar. My salesman, Franklin was honest, upfront, and was in constant contact during my long distance purchase. Dont Think twice, call Franklin and the Niello team, now!

Service manager Val was very helpful and friendly resolve my car issue in 5 mns thanks for great job and best customer service

Just purchased an F-Type from Scott, he is always great to deal with and the dealership has always treated us great.

Always accommodatingEven when I showed up a day early!, they had no loaners, ...no problem, they offered to rent a car or they could get Lyft or uber and they paid without my asking, whisked me to work and offered to pick me up. We are talking that kind of service for free maintenance appointments!. My lease up soon, my spiffy clean ride, since they also detail it gratis, was waiting and a quick no pressure chat with sales to review options, a thank you email before I got back home, details on some potential new rides, trying to save me dough...I could go on. Yes its a luxury brand, but they go beyond and give car sales a good name. I have purchased 5 cars through Niello, various brands, but always same great service. Super friendly, clean, you cant go wrong. Kudos to the team! From anserwing the phone, having my car out front before I got ther on a busy Thursday, super service reps..I could name names, but its everyone.No I didnt order the trick new XF. They build relationships. I will be back to purchase something when ready. Maybe a new E pace or Range Rover in near future. Or maybe I walk away from lease. No pressure!. Great stuff.

ALWAYS GET THE BEST DEALS FROM ZACH ON MY NEW JAGUARS........

I was stuck in the middle of no where no jaguar dealer around called two place to get some help livermore jag worthless made me wait almost 2 hours but still no help there called San Francisco jag worse f the worthless no help there as wellso i finally cal was Sacramento jaguar wow wow wow what a help i received from them starting from Shannon to the tech Conner unbelievable customer service number 1 i definitely recommend this Sacramento jaguar real professional an ill always use this place real pros here.....

Best

Just bought our 1st Jaguar XJ from salesman Neil had the best service ever. Daniel the Sales Manager was so nice and so very helpful. We will defiantly be buying our next car here.Rhonda Hiatt-Duppman

The salesman(spencer sughrue) that helped me was awesome! really took time to find me what i needed, not what would make him the most money. very helpful and i love my new car. i will always come back to puchase future cars from this dealership because of the great customer service i received.

Very relaxed but professional.

I live in Portland, OR and was in the market for a specific trim/variant of the Jaguar XE that was not available in the showroom here. After looking at inventories across many dealerships, I found the exact Jaguar I wanted in the inventory at Jaguar Niello in Sacramento. I was very nervous about dealing with an out of state dealership. However, I sent in a web request and was contacted by Maria Contreras.Maria was fantastic! She was friendly, courteous, prompt and very approachable. Having contacted dealerships across the country and experienced their pushy and disconnected brand of service, dealing with Maria was a pleasure. She provided any information that was asked for and was always accessible via email or on the phone, at one point even on her day off! She offered a a great price even before being asked for discounts and provided very detailed and competent information about if and how the car would be transported. At each point she engaged in open dialogue and never made me feel pressured.When the time came, she got me in touch with Gina from the finance department who was also very easy to work with. Together they made the out of state buying process very straight forward and employed Angels Moving and DJs Auto Transport to have the car transported to me.I have been left very impressed by Jaguar Sacramentos commitment to doing high quality business. I will definitely recommend them wholeheartedly to both local and out-of-state customers. Ask for Maria!

Prompt and courteous service.

This is a real review from a real person: I went there on Presidents Day weekend with a pre-approved loan to buy a Range Rover Evoque, The salesman Zach, is a very fast talker, and trust me he is good at what he does which is deceiving people. When Zach found out that I had a pre-approved loan from Patelco (which means I didnt have to put any money down), he went in cahoots with the finance lady there and overcharged me for the vehicle. I told them not to run my credit because I already have a loan, but she (finance lady) ran it anyway. Now let me state here is that the reason why they run your credit is so that they can go through their own financing partnership with Chase. They will come back and tell you that they found you a better rate but the catch is you have to put money down. In actuality all theyre doing is buying down your points which is something anyone can do but it defeats the purpose if your goal is to put no money down, ( mind you that the salesman Zach doesnt get much commission if you dont put money down). Since I didnt agree with their plans they found a way to overcharge me (via some extra fees) so that my loan wouldnt cover the total cost which would again force me to put money down. So I left, they messed up my credit by running it and I left without buying. FYI: I ended up at another dealership, bought a car for the same price and didnt have to put a dime down. Please dont trust these guys, especially when it comes to financing. I would advise anyone to get your own financing before you go and dont give in to theres. If you absolutely have to have a Jaguar, Land or Range Rover, BMW, or Mini coup, DO NOT GO TO NIELLO. Take a trip to the Bay Area and buy there, you will find better deals, greater selection, and better service. BEWARE!

I recently bought from Zach at the Niello dealership in Sacramento. After visiting several Land Rover dealerships, I settled on giving my business to Niello based on the interaction I had with Zach. First, he took the time to explain the differences between all models under the Land Rover umbrella. This helped me decide which model would best suite my needs. Next, we determined a pre-owned vehicle was the avenue I would pursue, and Zach got to work emailing me options. After several visits to the dealership to test drive cars (all the while comparing what I was seeing with other dealerships around the state and other used vehicle outlets), I made the decision to purchase my Range Rover Sport. Zach and the finance department took the time to explain the process, my options and even provided me with a fair price for my current vehicle (I also did comparisons on trade in values through other businesses and researched on the internet. They were MORE than fair). Honestly, buying a car is not my favorite activity and it can be very stressful. I now count Zach as a friend and the Niello dealership the same. The service department is helpful and expeditious as well! VERY SATISFIED CUSTOMER HERE!

I was very interested in the Jaguar F-Type coupe so I went to Jaguar Sacramento for a look see. I was able to inspect 3 new F-Types which were on display on my own without any salesman pressure. Two F-Type V6s and one V8. One polaris white, one salsa red and one ebony black with various options. I then walked into the showroom where I introduced myself to Zach Mongston. Zach was very personable and knowledgeable and he did not pressure me into buying a car at all. What a relief! He handed me a brochure and I told him that I would have to do some further investigation before I moved forward. He said that is fine. To give him a call anytime if I wanted a test drive. I called him a week later for a test drive. When I arrived at the dealership this time he took me aside and first gave me a little history of the Jaguar brand and about the F-Type in particular. Then he took me out to the test car and talked about the design of the car. Then he asked me to sit in the passenger seat while he took me for a test ride. He gunned the car so I could see and feel the v6 power. I was hooked. Then he let me take over the driving and I was able to test the car to my satisfaction. He then reviewed the cars functions and optional equipment with me. Then we walked back into the showroom where he offered me a cool bottle of water or a soda if I preferred. It was hot this day! I asked him to help me option out the car of my dreams which he did on his computer. I received the MSRP price and then he offered me a discount on the MSRP price. Again, no pressure to buy. I would highly recommend Zach Mongston if you are ever interested in buying a Jaguar (or Land Rover). He is very customer service oriented. He is the consummate professional and a gud guy!

Had a great experience at Jaguar Sacramento. As a young business professional, not all dealers take me serious when I say Im looking for a new luxury car.I have recently narrowed my choices down to just a few selections from various manufactures, so it became time to start test driving. After having a disrespectful encounter at another local dealer I headed straight down the road to Jaguar Sacramento. I was politely greeted by Mr. John (Sean) Cimiskey. I came to the lot looking to get more information on the Jaguar XJL, and, John, whom goes by Sean, helped me look at a few different models. After walking around some and looking at a few different vehicles, we decided to take the XJL on a test drive. Sean was pleased to take me out in the car and offered great information and knowledge of the vehicle. The overall level of service at Jaguar Sacramento is of the highest caliber. When, after doing all my research I land on the XJL as the vehicle of choice, the purchase will be made here without hesitation.

Had the worst experience and they dont believe in business had police called on me cause of what I was wondering but had confirmation of delivery but never received it nor could I get the proper help probably cause I walked as well as appearance wasnt good enough I guess

Great place

Cars look nice

Its a Jaguar dealership, so its what you would expect

Was surprised at the new car service !! Went to look st the new cars and no one came out to ask if we needed help !! Left and ended up purchasing a new Audi !! Jaguars loss !!!

Great inventory