I had a great experience purchasing a car from Niello Volvo. I dealt with Jesus, Jocelyn, Brian and Israel. They were all true gentlemen. They were extremely courteous, professional, respectful, honest and friendly. I highly recommend this dealership.

Jesus was very responsive and ready to respond. When the car was delivered without a proper inspection (which I am not that worried about as it can happen to anyone), he went the extra mile to make sure that the next time it was delivered much better and proper. Kudos to the Brian Israel and the manager.Other dealership needs to get lessons from them on customer respect and service.

Excellent service ! I can’t say enough about the Service Department. The Service Manager, Rob Pane was wonderful in so many ways. His persistence with the insurance claim to replace my cracked windshield was way over and beyond all expectations. He then scheduled the work quickly and provided a courtesy car. The technician did a beautiful job replacing the windshield on my new Volvo with only 2000 miles on it. The inside was immaculate and outside washed. I’m so happy to have this Service Department to take care of my car. If I could, I would give this a ten star rating. Excellent customer service and Excellent work 😊

Amy was great!!! She kept me informed the entire time I was waiting for my car to be serviced. She was honest and gave me her opinion on what needed to be done and what could wait. I had a few things done to my car and she got me out pretty quick. I will always bring my car to Amy at Niello Volvo👍🏻

Had a few problems right after the purchase. They fixed the problems immediately even at 4pm on a Friday. The service team was outstanding. They went above and beyond. Great place to buy a car . They stand behind the vehicles they sale. They gained a customer for life .

You guys were AMAZING!! Perfect customer service, fast, efficient and made this process an absolute success! Jackie you were awesome with your spunky personality you made everything so fun and comfortable thank you so much!! We love our new family car and couldn’t be happier! Thank god for dealerships like yours!

Service went as planned, Recall repair was completed.The only thing I was not too happy about was the long wait to get our car detailed. This even after 3 weeks of confirmed appointment.Was on time to arrive @ 8:30 am but did not get to leave until 5:30pm. Long commute to get back home with the traffic. We’re very happy with the service, our service advisor, Matt Jefferey is 5 Star advisor.

Niello Volvo Cars, Sacramento is mypreferred service department when I require maintenance for my vehicle. I have been going there for 6 years and know that their customer service and quality standards are top notch.Their service advisors are all friendly, knowledgeable and very accommodating. They go above and beyond when it comes to customer service. I would like to give a shout out to Matt J. for his exceptional customer service skills and professionalism.

Had the Polestar upgrade and 60,000 mile service. I got my car back as promised and it’s great. Matt, our service advisor called to explain things and gave recommendations.

Even though Niello Volvo is the only option for dealer service in the Sacramento area, I would highly recommend them. Rick, my Service Advisor explained the required repairs and was empathetic knowing that the bill wasn’t going to be cheap.The service was performed with the usual Niello Volvo precision and attention to detail. The car was returned clean and ready to go.

One-day annual service took three business days (Wed-Fri) plus the following weekend to complete. To make matters worse, I was not advised that I would not have my car over said weekend. In fact, I was not contacted at all on the Friday before the weekend regarding the status of my vehicle. The final disappointment came on the following Monday when I was able to finally pick-up my vehicle, only to discover that it had not been washed before returning to me (as Niello would do normally) after being in the dealers lot for five days, including one unseasonably rainy evening. Please note that previous to this encounter, all of my service appointments with Niello have been exceptionally good.

I purchased my Volvo in 2017 from Niello and have has nothing but a very positive experience every time I have had to take it in for servicing! They always take the time to explain everything, provide updates, and are incredibly friendly. Highly recommended!

Brian was great! The test driving, trade-in and financial approval process was seamless. The reason I did not give 5 stars is because I waited well over an hour to complete the paperwork as one person was ahead of me. Id hate to think what happens if theres multiple sells and only one person. :(

Great experience! Has been looking at one of the used cars online and requested info and Justin called me immediately. I told him the key items that were critical for me to even come down to the dealer to view the car. He told me he would look at the car and call me back which he did! Said everything looked good so I made an apt for a couple days later to test drive. Jorgen and Justin both assisted me with looking at the car which I absolutely loved and were no pressure at all. I wasn’t sure if I was going to attempt to purchase just yet but after talking with them I went ahead and saw what I was able to do. Everyone was so nice and courteous and the process was really simple. I have never dealt with a dealership that was so organized and honest. The whole deal from start to finish was about 2 hours which is pretty quick! I highly recommend Niello and the staff!! Loving my new car 😁

Wonderful experience! Seamless. Jesus took care of us start to finish. He was knowledgeable and personable. One of the smoothest car buying experiences I have ever had. Israel in finance was great as well. Would definitely recommend buying from Niello Volvo!

George was a pleasure to work with. He took his time with us and had thorough knowledge of the Volvo line of vehicles. George and the team at Niello Volvo made the purchase of our new car very pleasant. We highly recommend them!

The customer service is absolutely phenomenal. Matt and the team go above and beyond at all regular maintenance or service visits, which is much appreciated! Highly recommend Niello Volvo.

Best experience I have ever had buying a car! These people are top of the line professionals! They did everything for me, including, found the perfect car for the right price, all the paperwork done, and contacted me when ready, then delivered the car & took my old car! Hassle free! I love these guys! Best dealership around! Will never go anywhere else! Thank you Niello team!

Niello Volvo is absolutely AMAZING.... I will not shop anywhere else for a car. I adore Jorgen...a man of integrity....he is honest, helpful and thorough. Justin was fabulous and made the finance part effortless. Actually, everyone I came in contact with was polite and helpful.

Had a great experience with fixing a recalled issue with the door latches of my car. From the start of the issue (7/14 @430pm), Matt had my car in the shop and fixed within 24h (7/15 by 430pm). I was kept up to date and informed though out. Couldnt have asked for an smoother transition. Will be buying a new Volvo from them in the future.

The staff at this dealership were so helpful. We worked with Jesus who helped us to find the perfect CPO Volvo for us and managed to get us an amazing trade in value for our vehicle. I would definitely recommend

We are so happy with the sales team that made buying our car possible. All of them were wonderful, personable, and professional. George was with us from the first phone call to driving out in our new Volvo XC60. He was knowledgeable, prompt, curious, and most important kind. He paid attention to all the details and made buying a vehicle a pleasant experience.

Ive purchased a lot of cars over the years and Im happy to say that Niello and its team were simply, flat-out the BEST. Great pricing, great financial offers, discounts applied even where I didnt know of them, absolutely NO SALES pressure, not artificially friendly but just sincerely helpful in taking care of my buying needs and concerns. Thanks guys!

Parking is a little sparse because of all the new vehicles and the test driving of new vehicles. The building is a great showroom. Offices are clean. Staff is really friendly and all about your comfort and patience all the time. As far as car buying experiences go this is in the top of the dealers Ive been to.

Given it was a scheduled visit. Everything was done professionally and efficiently. I would say coming from a mid size city in Central New York where excellent old values still exists in terms of customer service. This place is reminiscent of my old stomping ground Ask for Rick Fuentes when you come for a visit.

Matt always goes “all out” to make sure customer experience is good. Recently, although I had a tight time frame, he squeezed me in for a small recall correction and a more significant maintenance service. By the end of the day most staff had gone home so Matt washed the car himself. You’ll never hear him say “not my job;” he’ll find a way to make the situation better. I’m very pleased with the service at Niello Volvo.

Matt is always great! Thanks for always taking care of me and my cars!

We had a great experience. Brian answered all of our questions and worked with us to make an informed decision. And the car is great!

I was excited to see a car they’d just taken in as a trade in that they claimed was in great shape. When I got there I found out it had been smoked in (they did a good job covering the smoke smell, but hadn’t eliminated the obvious cigarette burn in the passengers seat) and that the drivers seat had multiple tears in the leather. There was paint inside the passengers door handle (it scratched off easily) had a few chips in the paint on the hood, was missing a molding on the passengers side, and had some sort of goo in the center console. I wouldn’t have known any of this has they had time to fully detail the car before showing me, so I was really only bummed that they weren’t forward about the tears in the seat and the smoking. The reason I didn’t buy the car though, is because they run a scam at the dealership claiming that they put a $1,295 gos tracking device in the cars as soon as they get to the lot, and simply pass that along to the customer. When I explained that I don’t live in an area with theft, and my insurance covers theft they said they don’t take them out. They offered to discount the car $300, which ch only added $1000 to the price. We all know about tax and licensing fees, but to be told of a bogus $1000 fee after we’d test driven the car just shows the dealer lists things low to get you in to door, and makes up for their low pricing with a $1000 “safety” scam. I searched for gps chips for cars and found quite a few for between $30-75, and as much as $180, but I couldn’t find anything for $1,295… I’m bummed these guys couldn’t be more clear about the car and it’s price before I drove so far to see it.

Great service and my car repair went smoothly. I was able to book my appointment online which was great. My car was ready to be picked up at the end of the day. I will recommend this dealership to any volvo owner.

I am very appreciative and thankful for the Niello Volvo staff in the part department. Kudos go on to both Matt and Michelle for their professionalism and patience. I was stuck in traffic and they both stayed late and waited for me to pick up my car.

Super disappointed in the service there now. There used to be reasons I went there to get my car serviced. Now after today’s experience, I won’t be going back even though I have prepurchased services still. I took the day off work (because they are not open on Saturdays anymore), drive an hour and a half, to have a couple things done. The main thing I brought the car in for, that I already prepaid when I bought the car, was unable to be done (which I was informed of after having my car for 5 hours). No discount, no solution, just sorry we don’t have staff to do it, maybe next time you come. I used to brag about how incredible the service was there, but now I wouldn’t refer anyone there.

My XC60 was immediately taken in at the appointment time and I expected my annual service to run about three hours. Worked in the lounge area and enjoyed fast Internet and good coffee. At about two and half hours I was informed the vehicle was finished, washed, and ready to go. Fabulous service, exceeded expectations!

Bryan was as professional as he was helpful when I purchased a Volvo S 60. My vehicle lease was complete and needed to find a new car in a short timeframe. Despite spending very little time shopping around I was able to make a well-informed decision.

My customer service advisor, Amy Ott, is an absolute all-star! She is professional, thorough, and communicative. I was greeted immediately at the service desk, and my whole service appointment was completed in short order. A great visit to Niello Volvo!

I couldn’t ask for a better customer service, Matt has been extremely helpful, took care all the problems in timely manner, always proactive and genuine. Process seems to be transparent, you may be paying premium, but you definitely will get the best care.

Hello Volvo family!!.. why family? Because thats the feel!.. You get to know the crew even at a personal level and the service is a 5+ star. Thank you Volvo family

I had service done on my Volvo XC60 at Niello Volvo on Madison Ave in Sacramento and was very pleased. Matt was very professional and answered all my questions. I highly recommend this dealership.

The service was fine, but two issues bother me: 1. I had scheduled a routine maintenance on-line, but prior to the appointment the vehicle developed a problem I wanted to have checked out before the appointment. I called numerous times, left voicemails, and no one ever returned my calls. This was during a 10-day time period. Unacceptable. And 2. No loaner? We purchased a new car from Niello for a significant amount of money less than three years ago. I had to rent a car to have transportation while our car was in the shop. Also unacceptable. Lousy customer service that will result in our next vehicle purchase being made elsewhere.

Easy, low pressure transaction. Came in to try one model, ended up trying three and bought the one I didnt expect to like. Beautifully crafted automobile.

Servicing is very good. They always get it right. Facility is new, very comfortable, and they provide free quality coffee. I have had three Volvos serviced at Niello Volvo. Tried an independent shop and was not pleased with the work; returned to Niello Volvo. You pay for what you get

My wife and I have owned Volvos since 1986, having them always serviced at Niello Volvo (and its predecessor Turner Volvo). We always can count on Niellos service department to get the job done right, the first time. We especially applaud Matts understanding, professionalism, knowledge, and kindness. We trust him immensely.

Service met minimum expectations for repair and service. Car in shop for 3 days. Technician findings and resolutions/non-resolution of reported problems, did not go over and beyond high expectations of first time visit and first time Volvo owner.

I dropped off my car for oil change and Volvo check out and reset a few things for me . They even ordered me Uber to send from work . I love my car and the dealership ! Volvo is the absolute best at customer service !!Kathy Barragan

We’re relatively new to Niello, but longtime Volvo owners, having purchased nine cars at Smothers European/Volvo in Santa Rosa over the last few decades. Currently, we have an S90 and a V60 Cross Country, and since we are a bit far from Sonoma County, we’re now with Niello. Just have to say that service advisor Matt Jeffrey is your best advertisement. Charming, honest, attentive, and funny as well. For him alone, we’ll continue to take our business to Niello. Also I should mention KC Ramos in parts, from whom I bought a roof carrier, because he was so friendly and helpful, even though the part was apparently available elsewhere online at a somewhat lower price. My only concern would be Niello’s loaner car policy. I spent a productive day using your internet in a nice quiet spot, but it really was most of the day for my S90 “big” service. An offer of a loaner car, as we always had at Smothers, would have been appropriate. That said, we’ll be back to Niello for Matt Jeffrey.

Rick is the service department is amazing! Over communicates about your vehicle and always makes you feel welcome.

Everyone was very professional and I felt well taken care of. The trade in and purchase process was very easy.

Matt assisted me twice when I came in for my car appointments. Both times he took care of me. He was professional and extremely knowledgeable about the cars. I appreciated how quick he does his job too. Thank you Volvo for continued excellent service!

My volvo broke down and the dealership did not have a service opening for 10 days. Therefore, I was without my car for those 10 days and Niello would not provide a loaner. I spent 1k on a rental. They did pay for a rental the 2days that it was in the shop. They wanted to charge me $475 for a battery, because according to them it was an incorrect battery. However, when I told them that it was the battery that came with the car, they tried to backpedal and said the battery was fine and would not replace it. The final paperwork still showed that the battery does in fact need to be replaced.I was not told how long it would take to fix it. It was at the shop for 4 days. They called me late on a Friday, too late to pick it up. I was without my car for an additional 3 days. When I picked up the car they couldnt provide me with a print out what would be under warranty moving forward. I waited 20 minutes and was given a brochure not a print out of what they will cover.The last time I brought it in it took 2 days for them to replace a rim, for $700.Not a good experience.

Matt was very courteous and very professional. He went above and beyond to make sure we were provided great service.

Niello Volvo once again surpassed our expectations. This is the second Volvo weve purchased from Jorgen at Niello Volvo. I dont believe there is anyone who can match his knowledge of Volvo cars -- he knows their features inside and out and firmly believes in their value, mechanics, and safety. He took time to let us test drive different models and helped us to find the right fit. Car buying has never been such a pleasurable experience. After our purchase he took his time explaining all the features of the XC40 we purchased. He is incredible and such a valuable asset to Niello Volvo. Thank you and we love our new car!

My Volvo XC90 went in for a 30k service today. When I picked up the car did not bother to notice the rear. After reaching home noticed scratches below trunk door and on the fender. You would expect the service personnel to handle the car with care but doesnt look like it. Not sure if I will use Niello again.

Great service by the Niello Volvo team! They offered me Lyft so I can get my day going and my XC90 was clean and ready after few hours.

Always a great experience at Niello Volvo. The staff is fantastic, and their service department is absolutely awesome. It’s always a pleasure to visit their dealership.

Very professional, not pushy, and just generally nice to work with. This comment comes after having 2 less than optimal interactions with other non-Niello dealerships in the last week while car shopping. I would highly recommend the team I worked with at Niello Volvo (Jackie, Israel, and TJ).

Matt and his team did a great job of taking care of me today. Appreciate the communication and that they took the extra steps needed because they were so busy. I do wish Niello had a second location in Elk Grove.

I live out of the area. My vehicle was having a recall repair. I had to wait, but I expected that. The service department was excellent in keeping me updated as to the progress of my vehicle.

We have owned Volvo’s for the last 15 years, and it has always been a top notch experience when dealing with them.

Niello Volvo has excellent customer service and is very well organized to get cars in and out on schedule. I trust their team to do quality work and give accurate estimates of cost and time.

Matt is the best service person. Always friendly and very helpful.

Seamless buying coordination with Justin and decent signing time with Israel. Car was detailed, maintenances and gassed up by the time we were done with the last penstroke.Throughout the buying process, Justin was very informative and very timely with responses. He really took the wonder out of the buying process because he was always on top of things. I’d I was buying another car, I’d hope it would go this well

Justin and TJ were really great to deal with. Very transparent and efficient, exactly how car buying should be. Would recommend them both to any potential customers!

First time Niello customer; beyond impressed with staff professionalism. Thanks Vadim!

Matt from Nillo Volvo had real great knowledge about the position he represent. I was very much satisfied with the results. Thank you Matt my S90 runs excellent . Nillo in general not only Volvo but all other dealerships around Sacramento County are Good.

Super busy but still let me get my car serviced and rescued me. Needed two tires and wheel alinement asap.

Best service from Niello Volvo. Jesus did a great job, and the whole team made everything supper fast.

Took in my older car (2005) to get a new key which only they could do, and cleaned the outside my car for free the outside was extremely dirty and they cleaned it anyways and didnt damage my wrap I had on there VERY impressed

Fantastic service: patient, knowledgeable, organized. They are interested in having you as a happy long term customer.

The best auto service experience I’ve ever had! The folks at Niello Volvo service treated me well, addressed my problems and got me out fast.

Valet By Volvo service is awesome! They delivered my car back to me at home!

Vadim and staff offered a very good purchase experience. No pressure, great atmosphere.

The service people at Niello Volvo we’re great: my vehicle needed repair the service people assess the repair and gave me a quote within minutes not only were they courteous but also help me find a rental for the next two days thank you Matt

I worked with Brian Machado from the internet sales department. He was a pleasure to work with. No pressure and made sure I was comfortable with everything before moving forward. I’ve always had great experiences at Niello dealers, but the Volvo on in Sacramento is always above the rest.

Great experience when buying my vehicle everyone involved was very helpful.

Jesus Tinoco was great from start to finish!

Matt and the team at Neillo has taken excellent care of me and my XC60 Recharge R-Design every time I visit. Delivery of my car was rough, but mostly due to a lack of action by another dealership before the car was sent to Neillo for my purchase. Neillos Service Department spent a lot of time working on completing my warranty repair concern as quickly as possible, and I havent had a single issue with the car since. I love this little sleeper sipper, and I will seriously consider the Neillo family for any future luxury vehicle purchase!

Great service, wry friendly and willing to work with you.

Matt is very helpful and takes the time to answer questions thoroughly. Also, he always follows through on next steps to find the cause of an issue.

Matt was very helpful and made the service period seem less

Wanted to give a shout-out to Jackie (Jacqueline) Westlake from Niello Volvo in Sacramento. I was in a car crash that totaled my 2019 Toyota. So I was looking for a safer car and had always heard about how safe Volvos were. Anyhow, I sent in an email request for certified pre-owned XCs, and Jackie responded, contacting me via email, and then followed up with phone calls (yes multiple). But in a good way! I set aside time on a Saturday to look at cars with my sister, and Jackie was very accommodating. I thought the XC40 was in my wheelhouse, but after testing it, it felt a little too small. Jackie did a search for inventory of XC60s so I picked one and she quickly got it ready for us. She even turned on the AC to let it cool down in the 100+ temps before we got in for the road test :-) We drove that and told her that somehow, being only 53 that the headrests didnt feel comfortable. My sister suggested why not try the XC90 (which I thought was out of my price range), but Jackie did another search and I saw one that had great features (pano roof!). We test drove that one, and I really loved it. Came back the next and Jackie was very efficient in filling out the paperwork. She was only 1 of a few sales staff, so she literally was RUNNING to coordinate keys, signatures, etc. In speaking with her, shed only been at Niello selling Volvos for just 5 months. I was impressed with her knowledge in the short time there. She is very bright, has a great attitude, and super helpful. I would highly recommend Jackie, and Niello Volvo. It was a great pre-owned buying experience... and I LOVE my new-to-me XC90!!

Matt and Niello Volvo always work hard to take care of their customers and provide a good experience. Been going here for years and will for many years to come.

We had an amazing sales associate with Jackie Westlake. We met her a few months ago when we were at the dealership for maintenance for our older XC90. We knew that we would like a new XC60. When we were ready she was right by our side to select our perfect vehicle. We could not have been happy when we purchased our new XC60!

Amazing customer service and willing to work with you.

Excellent service, I really recommend them!

My wife and I own two Volvos both purchased from Niello Volvo. The service after the sale has been first class.Today after I dropped my daughter off at school I got a flat tire. I replaced the tire with the spare and limped into Niello with a little over an hour before I had to pick up my little girl..Matt and the service team at Niello replaced the unrepairable tire and got me back on the road in time to get my daughter all that and they washed my car too.

Amy is amazing, definitely worth the drive from Stockton.

Service Department Matt is always friendly and very helpful!

Its actually great Ive been in a lot of dealership and I can honestly say they were great its a calm and pleasant environment they treat us fair and no pressure the drive down there is worth it and we are enjoying our Lexus I wouldnt hesitate to go back and buy my next car in the future fred from manteca ca.

I got everything that I need so far for my 2015 Volvo V60. Service department seems nice that stabs as well-mannered and they didnt mind my dog.

If you read nothing else: call ahead, ask for Taylor Howard. He’s just ... the best. Looks you in the eye, no pressure, no nonsense. He’s willing to talk about why a certain vehicle might NOT be right for your family — and that was important to us.We spent several years changing our minds about what to buy as our next vehicle. We test drove so, so many cars — but the Volvo really stood out from the pack. More importantly, Niello Volvo is such an excellent dealership with the best staff in the car business. We love our new car!

Matt was fantastic!!!! Thank you for all your hard work and making my service experiences pleasant!

Great place to buy a vehicle.

Matt and staff are a pleasure to work with!

Service department review: They are always top notch. I drive almost 100 miles to come here. They know their Volvo and have genuine passion for the brand (Volvo). Thank you Rick, Matt and all the other friendly professional staff.PS: I seem to always buy a nick-nak from the part dept when Im there. Same going for them being friendly and helpful.

Did really good job and really professional

Its good great dealer ship with great customer service

We bought a used car here and the service was fantastic! Are salesman Justin was great and the used car manager Nick went above and beyond anything I have experienced before.

This was our first experience and definitely wont be our last. Michella and the Niello team were great to work with. The process was very seamless. She even fed my hungry wife ;) . Cant forget Jamie in the finance department. He was great as well. Dont let the dealership construction scare you away because they are very much in business and well equipped to take care of you.

I purchased a 2017 Volvo S90 T6 Momentum today. From the time I walked in to leaving I was met with a friendly and professional staff. The entire team provided exceptional service. My salesperson Tyler was extremely detailed in going over all the features and benefits and answered all my questions. This was by the far the best car buying experience ever! I highly recommend Niello Volvo to anyone.

Great place for being a dealership. Always goes above and beyond when our car is in. Never once have I been stuck there or felt like I paid to much.