If you have a pristine new vehicle and want an extremely detailed report of how it can be optimized, this is great place for you to go. If you have an older vehicle that you just need to be safe and functional, not so much. David was very thorough and detail oriented. This is perhaps why it took so long to get information about the assessment and projected completion time for repairs. I was not offered a loaner car (and unfortunately didnt know to ask for one). I was told my assessment took an extra amount of time because of unexpected walk-ins. I suppose the appointment system is moot, as I had made an appointment to minimize time off work while my vehicle was out of commission. Suggested repairs were well over the value of the vehicle and included suggestions like replacing the frame around the license plate. When I was able to pick up my vehicle the office staff seemed bothered to have to take my payment, (which was a sizeable amount). The dogs in the office are charming and David seems like he takes pride in the quality of his work, its just not where I would suggest you take an older beat up vehicle for basic maintenance and repairs.

Dave is my go-to on everything having to do with taking good care of my BMW. He knows a lot because it’s clearly his passion, and he goes above and beyond to teach me more than I thought I needed to know about good upkeep. I love that loaner cars are available and everything is always explained to me in terms of what issues are critical and what can wait. I can also follow along on service progress with an app they use. And that allows me to keep track of what’s been done in the past. I’m really happy with the services I’ve received.

The team at Black Rock has always been consistently excellent over many years of getting my vehicles serviced. I appreciate David’s stellar communication throughout and prompt availability. He explains things thoroughly and in an honest and open manner. I appreciated being able to use a loaner vehicle while mine was being serviced. Will definitely be back in the future.

I cant sing the praises of Black Rock highly enough! Dave has run a professional, honest, and honorable shop for many years. He has taken care of many of our cars over the years. He is generous with his knowledge and seems to know so much! He explains not only what his shop did, but why they did it, and will even show you any parts that had to be replaced if possible. And if all of that isnt enough, THEY HAVE LOANER CARS! So convenient! You wont regret taking your car to Dave and his crew.

In the several years Ive been bringing my car to Black Rock, Ive always been satisfied. David and Richard provide great service on my Toyota Camry Hybrid at a reasonable price. I recommend them to all.

Best place to get your car running great David has always been helpful and honest.. I have a 2001 Lexus I trust black rock auto with thank you Dave!! Plus he has a bunch of Chihuahuas that go to work with him and I think thats really cute.

Called looking for somewhere to work on my car that day and they were able to get it in that same day! They were fast, efficient, we’re able to answer and explain my questions.

I love the responsiveness and thoroughness of Dave’s shop. Especially as someone who isn’t car-savvy. They are very transparent and always do a great job.

I called Dave and explained that my power steering was going out. It was late in the day so he asked me to park it in front if shop and put key in the mail slot. First thing the next morning he did a diagnostic test, which I was very impressed. He said my car would be ready later by 4pm which it was. I never had such quality service like Blackrock automotive. David was very pleasant and went over what was done to my vehicle. I definitely will be a return customer, word of mouth is the best advertisement for any business. I will be telling all my friends and family.

Dave helped me out, performing an inspection in a van I was interested in buying. This is a full shop of hard workers and they care about their costumers.

I only take my hybrid vehicles to Black Rock Auto. Dave and his entire team are knowledgeable, honest and thorough. I get a full inspection vehicle report that is so helpful. It’s quality care for my cars and I always leave knowing my hybrids are well taken care of.

Second time at black rock. Very competent auto shop. Fast. Really like their web based system of appointments and updates. They take great care of my 2004 surburban z71. They also work on my Mercedes sprinter and Tesla. Dave explains and shows me everything. Never have I experienced this level of car repair

Dave was really thorough, speedy, and kind. Thank you.

Bought the pre-purchase inspection here not once but twice. The first check the truck seemed just what we needed to haul our 5th wheel cross country. They found out it would be a sound farm truck but a danger to society as a hauler. So relieved and saved. The team was wonderful both in competency and congeniality. They even directed us to someone who was selling a truck, but the day before we were heading back to Sac to buy it the super honest seller called and said he found trouble that made it unsafe. Our move date was getting closer.... The 3rd truck we found was also in the Sac area and Black Rock again gave it a once over. With older models with lots of miles its not a black and white story, but they gave a great sense of what was sound, what needed immeditate attention and what needed work but could wait. We got such a clear picture the seller brought the vehicle down $1300 and we got $1600 worth of work done on the spot. We hauled our new-to-us home to our new-to-us land and are still grateful for the sense of safety and quality work Black Rock Automotive provided.

My vehicle was taken here by the body shop doing repairs after a hit and run to diagnose a noise and clunking that started after the accident. I called to find out what they’d found or thought. Since they did whatever they did I though I’d get an answer, I did not. I was told to call the body shop to get, in my opinion, information that Black Rock Automotive should have been able to tell me 1st hand.Not an impression I’d want to leave a potential future customer.

How fantastic to have a wonderful neighborhood automotive shop! We were so fortunate to have them right across the way from us, when my radiator cracked. My husband and I walked over there upon them opening up. David greeted us and quickly got my car checked into the shop. Even though he was booked with appointments, he took my car in and was able to get it completed in a few hours.I received emails and texts on the progress of my car, which I thought was cool! When they were able to diagnose my car, David called me on the phone to let me know what the issue was and what the cost would be. When it was completed, I received a link through text messaging that gave me a full and thorough report, along with pictures! I’ve never had that done before when I’ve taken my car in anywhere.Overall, it was a great experience! Very friendly, quick, and reliable. Highly recommend for your car needs.

Super nice people. I have a 32 foot RV with hesitation to take it in they did. Fixed Everything I was concerned with. I would definitely recommend this place. I found it by mistake and it was a blessing to get updates and repair dont efficiently and at reasonable cost

This was my first time visiting Dave at Black Rock and I am so happy I did! Dave and his team work thoroughly, efficiently and have impeccable customer service. You can tell they all love what they do. Looking forward to my next visit. My car is running so smoothly!

I was so happy with the service that David, Darren, and Rich provided. They were very professional, were willing to look at my car at the end of a busy friday, and they really knew what they were talking about. I could not be more happy with Black Rock Automotive and would recommend them to anyone anytime!!

Took my car in after it failed emissions testing. While I ended up paying a lot more than I had expected going into it David walked me through the process they went through to find the problems and fix them. The cost was in line with the repairs and when done my emissions where as good as if the car was new.

David was amazing to work with! I got a quote for repairs at a previous shop before taking it here and it was more than half the cost with better, professional service. I also got text updates of the progress and well as a very detailed list with pictures once complete which was great to see everything that was repaired- before and after. Thanks to Dave and the team and I will for sure be back and highly recommend for anyone looking for transparency and great, fast service!

220 jus to look at the car??? RIP OFF!

I needed to have my car smogged to register it. It had a check engine light that would not go off, so I knew it would not pass. Dave was kind enough to squeeze me in to do a diagnostic test to find my problem. At first he thought it might need a catalytic converter (ugh), but he was able to replace a sensor, and send me on my way. My car passed the smog test with ease & I am good for another 2 years. Thanks Dave, most other places would have been happy to take my cash & replace the catalytic converted before its time. Thanks Dave & hes gonna make me a new key too....

They charged way too much and when Dave took me for a test drive he told me the gas makes it go and the brakes stop the car, very condescending and Im not coming back here. I thought the liberalness and high price would be indicative of good quality but my car doesnt feel right now.

They’re awesome. I had a laundry list of things needed to repair on my car and they knocked it out in a day. My car is much older and wasn’t well cared for, so as each problem had come up they helped me and have offered loaners or a means to get around every time. Just great people, great work and a great place.

My family has taken all of our cars Black Rock Automotive for more than 10 years. Dave and Rich have always been accurate and honest in their diagnoses, fair in their prices (way cheaper than dealer service centers), and thorough in their work (plus they show you the parts they replaced). We trust BRA completely!

This place is the best. I have never trusted a mechanic more. Dave is great, he gives us real, honest answers and suggestions. I will never go anywhere else. Plus he has an adorable pack of chihuahuas that make the place feel like home. My boyfriend and I wont take our Kia Soul anywhere else.

Been coming here for years, first with my turbodiesel then with the Subaru. Honest and dependable shop. They will always be straight with you.

Very grateful to find this shop.My power steering pump gave up on me on the middle of the road trip. They were able to locate a part and fix my car within couple of hours. Thank you Dave.

Dave and all of the Black Rock team ALWAYS take great care of us! They pay attention to detail and take the time to explain needed service. They are mindful of budgets by suggesting preventive care for the future and will prioritize needed maintenance when asked.For all these reasons I believe Black Rock helps to keep our family safe.

Just dropped my car off for the first time and they recommended a great towing company and recommended a car rental place. So far super happy.

I loved the service I received! Complete transparency, no surprise fees. Everything was done exactly when they said it would be. My car hasnt run this well in years. I will be coming back!

Great place and great service

I loved my experience here. They were helpful, straightforward, and honest. I appreciate that David showed me what work was done to my car. He also explained what else needed to be done and the level of importance. I really like when people take the time to show me something rather than just throwing words at me that I might not understand. When I first called the shop, Jack was super helpful in explaining the rates for the inspections I was looking at and then set me up with a same day appointment. He also offered to drive me back to my place in midtown if I didn’t want to wait around. It was a very kind gesture, however I had brought a book so I stayed there and got to spend some time with the dogs that hang out at the shop. In every aspect I enjoyed and appreciated my experience at Black Rock and would definitely recommend it to others. Support local businesses!

Im a young woman and i dont usually feel respected at car places, but these guys were all friendly, honest, direct and helpful. thanks!

Black Rock has been my chosen mechanic shop for the past few years now; they always provide excellent and detailed service! My most recent visit was no exception... I had to have several repairs done and Jack walked me through it every step of the way. I also love that they now have email and text alerts available throughout your service process, complete with updates and photos. The guys at Black Rock have saved me on more than one occasion, and Im forever thankful! One of the best decisions Ive made to support this small business... they keep you informed and look out for your safety. Keep up the great work, and thank you.

Cant say enough good things about the quality of work and the savings you get versus the dealer. In fact, my satisfaction is better than what I was getting at several Ford dealerships in town. They go above and beyond with their work and wont just fix something to make a buck if its not even worth it to you. All the staff is very helpful and informative. Decided to give them a try a year ago and now will not bring my business anywhere else. Definitely recommend!

Ive taken my families cars to Black Rock for the last 8 years. They are friendly, honest, and efficient. They have serviced my Hyundai which now has 288K miles and it still runs like new. I cant recommend them Black Rock enough.

I am usually not the one to rate mechanic and or repair shops . This is the place where I have such total respect and admiration of these mechanics and what they do .Honesty ..first and foremost .Quality of the work that they put into their work, The bees knees of quality work .Old school respect they treat their customers with giving options with either their shop or a recommendation to a other place if they cant fix whatever needs to be done(which isnt much they can pretty much fix anything!!!) And a thorough explanation of what is needed and what they did. Black Rock Automotive ...rocks and my new mechanics for life !!!! Horns High !!!!!!

These guys were all amazing and would highly recommend them, as they came highly recommended to me! Dave is wonderful, the whole experience could have been a nightmare but these guys made it so easy! They even connected me to a wonderful guy to tow my Jeep for a very reasonable rate and they generally just worked with me on the whole situation. I think what is so rare is they genuinely want to help and to educate you on your vehicle. Irreplaceable mechanics!

I have been getting my Prius serviced at this place for a couple of years. My vehicle was due for an oil change a week ago and I took it to Black Rock. After picking up my car and driving it for a few miles, the oil pressure decreased and as it turned out most of it leaked out and the engine ceased. I called David the next morning, explained the problem and he offered to replace the engine if it was not salvageable FREE of charge. They have owned the problem and took care of towing my vehicle to the shop as well as provided me with a loaner. The engine did end up having to be replaced, I was told it would be ready in three days. However, it was ready the next day with a rebuild engine in it. They took a loss just to take care of the problem. They are honest, honorable and great at what they do. I would highly recommend them!

Thank you guys for quick service. Rather expensive labor, but way better that you performed your magic.

These guys are awesome. Just moved to Sacramento 6 months ago and was fortunate enough to move pretty close to this shop. I found them by luck. For the first time I feel like the people working on my car are honest. Thats the best part. Ive taken both my car and my wifes in for simple maintenance and they do a bang up job.The alarm for someone coming into the shop are some very noisy dogs. Dont be nervous, they are really tiny.

Dave and Rich always explain the services theyll be performing very clearly to me. Dave has even honestly told me when I could have something done for cheaper elsewhere, which I appreciate. They are also the most tech savvy shop Ive been to, meaning they will send me online reports and email me the invoice (maybe this is the norm now, but this is a first for me), and when they did a pre-purchase inspection, photos were included of any problem area. I was also very happy that they offered a Lyft to and from work so that I didnt have to make other arrangements when dropping off and picking up my car. Ive never had any complaints about the work, and the price has always seemed reasonable (in as much as car services *ever* seem reasonable :D ). I do recommend Black Rock, particularly if you have a hybrid.

Theres no reason to go anywhere else if you live in or around Sacramento. These guys are caring people, they know their craft and will do whatever they can to accommodate. You guys have saved my diesel butt and stressed mind a few times, forever grateful. This isnt your typical shop...you dont have to worry about them lying or misleading you into spending more money, and they have a loaner Volvo to help out when needed. I dont live in Sacramento anymore but I still drive up from North Bay when I need help. Mahalo Gents!

Great team, the system that updates the status of my car is reassuring, theyre very clear and methodical with their explanations of what repairs my car needs. Plus cute doggos!

I have been taking my cars to Black Rock since 2011. There’s no one I trust more! Dave and his team are friendly, explain problems and various options, and provide high quality work.

Great auto repair shop. Dave really knows his stuff, hes honest and thorough.

Black Rock Automotive is hands down the best mechanics shop I have ever been to. I have a 2000 Buick Century that has been through hell and back that started making a loud grinding noise when I used the brakes. My dad called the shop late Thursday night and we were able to tow my car to the shop on Friday morning. They finished the diagnostics same day and would have finished the work the same day except some of the parts needed had to be ordered. The best part of this whole experience was that the shop has free loaner cars to give to customers while their cars are being worked on. I was able to use a Volvo V70XC while my car was being worked on. Timely service, excellent customer service, and an all around wonderful experience. 10/10 would recommend.

Great service! Always a great job! Ill be returning! I highly recommend Dave & his crew.

The best mechanic experience Ive had. They are honest, helpful, thorough, & friendly. Ive tried a few others around Sac & Black Rock is the best!

I love coming here, I feel like everyone at this shop knows what theyre doing and theyre very honest. My best friend recommended them a long time ago and theyre the only mechanic I trust now! Thank you so much for your help and service!

Dave and the guys are kind, knowledgeable, flexible, and always go above and beyond in fixing my car. Plus their shop is filled with rad artwork. Id recommend Black Rock time and time again.

We have been going to Black Rick since 2010 and have always gotten excellent customer service and quality work done on our cars. Thanks, Dave and Rich!

David is experienced and very competent on many vehicles. We have gone there for years and have always had successful repairs at a reasonable price.

Thanks to the team at Black Rock for taking such good care of us. Your thorough service and educational approach helped us to have a functioning car when we needed it most. Thanks for your commitment to doing the right thing.

Nate works hard at providing the custom car buying experience with a personal touch! I’ve referred many of my friends and family members to him!

The people at Black Rock Auto really know what they are doing. Plus they are so nice!

Jack was awesome! Fair prices and excellent work. Definitely a legit shop.

Dave is very thorough in explaining the work that needs to be done, why it needs to be done and when we picked up the car he showed us the bad parts and explained how the air conditioning unit all works together. Black Rock Auto is awesome!

These thorough and competent mechanics offer an old world feeling of warmth, attention to detail and great conversation : I trust this shop and guys with our family of cars (a Subaru Forester, FIAT 500e and Audi A4) : their dogs generate a feeling of visiting close friends~ louis & Rebecca

The last 3x Ive received mediocre service and follow-up -- Today I took the vehicle in...morning time (always from 50+ miles away :( ) - was told theyd call me with updates, probably fix that day - then @1630hrs (4:30PM) I walk back after spending all day waiting w/my 11yr old and they tell me, Bring it in in the morning!50 mile drive, wait all day, no contact, no repair. And...no apology???Not cool, Blackrock Auto, not cool at all. I know u can do better.

Very cool and funky automotive repair place. Aside from that, got a good vibe off the owner Mark and the mechanics working there. You get the feeling they are going to tell it like it is with your vehicle. Took my honda civic, they broke it down very simply and gave me a very reasonable price for the work performed.

These guys, Dave and the crew, were so rude to me and quoted me at like 200 dollars an hour then fixed the wrong part!

They destroyed our familys car.

Dave and the crew are not only unique but very trustworthy and budget conscious. Ive been bringing my Prius and Infiniti there for 7 and 10 years, theyre still running great.

Trustworthy, fair, good people, incredibly knowledgable about every single thing to do with cars. I highly recommend this place.

Best auto shop in Sac. Very knowledgeable staff, capable of fixing the most obscure issues. Reasonable rates, no reason to ever waste your time or money at the dealership again.

Very reliable people who you can trust! I first found Black Rock 8 years ago and have saved thousands of dollars thanks to their incredible service. Recently, it has gotten even better because not only do they meet your needs and work with your budget their experitise now includes a complimentary loaner car! I didn’t even have to fill the tank after driving the VW Passat for a day and a half!Bottom line, wonderful place with integrity that you can trust!

Ive had Dave work on my car for 10 years and trust him totally.

Good guys. Straight up and honest. Would definitely do business with.

I dont know, in my own opinion backed by the recent experience, its just really disappointing from a professional standpoint.Shop is a nice shop, Dave is friendly, relatively good service.Unfortunately there were short-comings.The damage was a fan and clutch assembly, brake flush from 3% water content, cracked windshield, and engine de-grease which was done in fact of believing the valve cover gaskets to be leaking. Problem was only the bottom of the engine was de-greased. I did not take a Subaru in to get serviced, it is a 1UZ-FE, heads are on the top...Windshield was replaced, vacuuming leaf litter was on the manifest, thats all hunky dory, except the windshield was removed, then the leaf litter was vacuumed. Whole dash has a thin line of dust everywhere, my center console, steering column, everywhere. Two weeks after I spent a few hours cleaning the inside. Its whatever, dirty car, fine and done.By the time I stop by the store the next day, I realize one of my tail lights is off center. Tail light was out and replaced at the shop, all good. Problem is, the tail light assembly was not put back all the way in place, leaving the seal broken. If it rained, and hard enough, my tail light housing would flood, and Id have a lot more than just one bulb out compared to when I initially took it to the shop.Back to the leaf litter, charged for vacuuming leaf litter and CA hazmat disposal printed on the manifest, there are still leaves in the gaskets on the cowl and between the panel gaps on the trunk and trunk gaskets.Ill forgive everything about my drivers window since that was somewhat dealt with, but its just the little things that were picked up. Had to add 1 qt oil before test drive? If it needed a quart after 1300 miles then I truly am AMAZED the motor didnt seize when I drove it 3800 while the oil level was correct, being checked every week. I have yet to actually get under the car to verify the filter was changed during its oil change because the oil was dark (keep in mind it had 1300 miles on that oil change and there have been studies concluding oil darkens after ~ 11 hours of run time.)The Automobile Repair Act of 1971 requires all repair dealers to be registered with the State of California and to post a sign. This Act [Section 9884.7(1)(g)] states that the Department of Consumer Affairs may invalidate the registration of the repair dealer for a number of causes, including:Making any statement written or oral which is untrue or misleadingCharged for leaf vacuuming, engine de-greasing, both of which required confrontation the next day to complete; control arm, which required an alignment, which was done with uneven tire pressures, which was again, only remedied after confrontation, and by remedy, just checked tire pressures, no verification of the alignment at the least.Its not so much the experience that I had that is off putting, but rather the fact that this shop has been around a while, and just misses little things like this, which are extremely obvious.I dont know, in my own opinion backed by the recent experience, its just really disappointing from a professional standpoint.That and they listed free car wash and didnt even wipe anything. Dont tell me the mud from your dry lot flew up and hit my quarter panel because that mud was dryer than the Sahara when I left, and it wasnt raining when I arrived. Also, you pull my e-brake release and hold it out, to fully disengage the e-brake; you know, instead of just popping it quickly and then letting me hear my parking brake grind when you drive it back into the shop and offer free RainX.Keep in mind this shop was recommended to by a friend, of the owner.

Great owner Dave

Great work and very kind people! :)

Dave is the most trustworthy, dependable mechanic i will ever meet, i would drive through hell to get my car to him

Wonderful job servicing my car! Thank you!

Black Rock Auto provided excellent customer service! I would never have made it to work on time without the free loaner car.

Great Service and thorough!

We came here about two years ago based on some reviews from Yelp. They were certainly correct in their positive assessment of the place. I am amazed at how well they have been able to recall my car and its history even though I have brought it there only about 3-4 times in the past 2 years. Mark, the office manager, always goes over what they did, shows me the parts they repaired, and gives me an honest answer about what can wait versus what needs to be taken care of first. Their estimates are competitive if not lower than most, and they have always come under or at the estimate. I used to go to Firestone, but I cant bring my car back there after the great service I have received at Blackrock. Added bonus: I have been lucky and never had to wait too long for an appointment. They always seem to be able to fit me into their schedule. They are open to at least 7pm, so that helps me when I am getting off of work and have to ride my bike to the shop.

Great service and professionalism you guys have been servicing my vehicles for more than ten years thank you for all that you do and thank you Jack for being so thorough and accomodating.

Mark is great

Cant recommend Black Rock enough. We trust their expertise, wisdom and integrity completely.

They repaired my car, the repair failed immediately and Dave says basically tough luck. Im out $800.What happened to this company? Are they going out of business? I really thought I could trust those folks. I spent hundreds of dollars to have my car repaired and it began having problems with the repair shortly thereafter. I called and was told a mechanic had quit and someone would call me back. No one ever called me back. Now my car is completely disabled and has to be towed in. When I called this morning it sounded like there was still no mechanic. I dont know when I will see my car again. I guess I should have had it towed to to the VW dealer and written off the $800 I wasted there.Up date, Dave assured me the car was OK and I let my son use it. Now, it is stuck in Merced. Dave says tough luck, take it where you want to get it repaired. He says good luck with going to the Bureau of Auto Repair and trying to recover some money.

These guys are Automotive experts, especially if you have a hybrid or electric vehicle!

K

Black Rock Auto did a great job on what I neeeded today.THank you

The service is excellent and mechanics first-rate. No one else works on MY truck!!!

There isnt anywhere else in Sacramento that I would recommend someone take their car. from the friendly and knowledgeable staff to the service provided, there has never been any cause for complaint.

Great shop honest work

Friendly people professional work

Bringing my car to Dave never creates anxiety for me. He is incredibly thorough and fair.Update 2/27/20:I have nothing but great things to say about this place and their work. I can always get in when I need to, Dave explains things to me in terms I understand and is honest. (Ive had a mechanic put over 70 miles on my car while he was supposed to be doing minor maintenance.) Ive gotten quotes from Dave and a few times after beginning the work on my car he sees I dont need as much work and doesnt try to unnecessarily upcharge me. I needed a loaner car today and though the car was not fancy, it allowed me to run all my errands and be productive without skipping a beat. The Jetta he leant me had a sunroof that was glorious on this sunny day. Black Rock is my go to place. I HIGHLY recommend this establishment!! Thank you, Dave!11/2021Once again, the Black Rock Auto team came through for me. I needed some electrical work done on the dash before I could smog and Dave got me in with short notice and out before the service day was done. Dave is clear and detailed about his work and I can always trust his conclusions. Thank you!