I ended up stopping in here solely based on the reviews I saw on Google…and they were extremely accurate! I was helped by a Joan (pronounced John) and a Justin. They could not have been more helpful or professional or personable, they even worked with me on a piece that I really wanted to purchase! I cannot stress how great of an environment this is, not your typical pawn shop where what they offer is what you get. They will spend all the time they need with you going over options, payment time-frames, etc. Honestly the easiest and best experience I have ever had at a pawnshop. I now have a gorgeous tennis bracelet on layaway that I cannot wait to pick up! Thank you both Joan and Justin, y’all have another happy customer!

The folks rock! I’ve never had anything less than a great experience. Bob helped me this time however everyone there is accommodating. Highly recommend

Customer service is impeccable. Bob is the man to go to with your every needs. His blue eyes shine through his glasses he needs to help you with your day.

Amazing service! Best pawn service I’ve ever used! Friendly staff!

This place is awesome, Josh is amazing! Ask for him and he will hook you up!

They are very friendly josh is very nice they have a lot of different cool items that others don’t have I highly recommend them

Hey Ceasar has great customer service Ive been coming here for years and I love it wouldnt have it any other way!

Excellent customer service friendly staff helpful and patient I recommend everyone to do business here

Western pawn has the best customer service. They always willing to help out with every situation

Bob and especially cesar are great guys to deal with..but also the rest of the crew....one of my favorite spots...

They were so helpful honest and fair they get all my business

Found exactly what I wanted in great shape for a sweet deal! Caesar hooked it up!!!Super clean store and store front too! Great business.

Best service they hook me up everytime

Best place in Sacramento! Best prices and great products!

Caesar is the dude good business man💯

I always have a great experience when I go thereThey are really nice and professional and they explain everything to me if I need any help

Best place in the world Bob is wonderful hes a big deal

Came in for a engagement ring and Doug helped me and i had a good time

Always treat me good every time.

I like Josh he a real sales person thank you Josh

Mm great place to.work pawn and play instruments

Thanks Josh. Ill be rockin with that new microphone stand buddy. Yass!!! Capital City Loan and Jewelry always gets it done.

Out of five stars they get six ******, & with covid-19, its nice to find an easy convenient place to do your Christmas shopping. I suggest California Colin loan-friendly staff are very helpful and knowledgeable, they have a wide range of last minute gifts for those on your list . They always work with me, and Bob B has always been very professional and helpful with all my business here. Great selection !

The customer service is great, friendly

Josh was very helpful there, will definitly come back!

With Wal-Mart being completely sold out of laptops. I gave them a try spoke to Victor from the moment he answered. I received excellent customer service. I purchased a HP all in one super nice even came with Virus Protection. I total recommend shopping here. You never no what you will find for a awesome price. ❤❤❤

Love them there like family !

Finding the right piece of jewelry is tough, but CESAR made it all super easy. He was SO PATIENT and HELPFUL while I looked through all the cases of jewelry. He created a PAYMENT PLAN that worked for my budget and didnt press me to decide on anything. I am so happy I popped my head into Western Loan & Jewelry; the staff is super friendly and make the pawn shop experience enjoyable. Ill definitely be back!

Bad customer service scam artist dont go there only want money

Very friendly, warm and welcoming place to go. Convenient and very easy to work with.. reasonable prices plus quality merchandise. I recommend Western Loan & Jewelry most highly!

Omg 😃 Ceasar has some of the best customer service in my life. He was so polite and he even helped me pick out even better ring that I was going to choose and I got something free period who doesnt like free things.

Cesar had an amazing attitude. Yo his customer service was amazing. I personally recommend coming here

I had a beautiful experience at Western Jewelery Cesar really hooked me up with the Blng Bling We bought or Wedding set there and much more ask for Cesar. Thank guys

Love this place! Been doing business with them for more than 15 years. Sometime it gets tough and they are always fair. Thanks to the whole crew and to my man Cesar.

Beautiful things for sell on display, very clean and sanitized. Also, Ceasar gave us GREAT service. 5/5 for this pawn shop’s customer service ‼️💯

Great service answered all questions asked and great prices for a beautiful ring. Will definitely come again

I have been dealing with W/L for so long that they know me when I drive up. They make you feel like family. No hassles. They make things so easy that have just go buy the store and make sure everything is okay. I can honestly say I d rather go to W/L than a big store. They are the BEST IN THE WEST!

This place is the worst I bring in a product to sell and they lie to my face about the price dont go there

Customer service is great, Reliable products with durable quality. Store front is Clean & fresh the Ambience & Reps are nice funny & polite. The Managers are will work with you & or help out any questions comments or concerns. If ever inside shopping I’ll speak with Jorge Jason & TamaraThey have Exceptional guest service skills will help with anything.

I found the perfect ring for my birthday and got a great deal! Thanks Doug you were great!

CEASAR AND THE CREWW ARE THE BEST IN THE WORLD GREAT LIKE BROTHERS TO ME

This place has been here forever. Ive been a customer since 2000. The have great product & they loan you good amounts on your stuff. They have great deals on all kind of items. Bob was very helpful & kind. Come down & check out the product here. You wont be sorry.

I love my local Western Loan & Jewelry! Employees here are awesome and work with their customers. You guys are doing great!

Best customer service in town . Received a great deal on some music equipment. I will be coming back u can count on that😀

Quick easy service was very kind and personable to my daughter

Adan,Josh,Joan,Bob are great 👍 🔥 👌

Amazing Jewelry selection here. Caesar really hooked me and my lady up.

Great guy cesar helped me with some great deals on jewelry and guitars!

Good customer service

This place is awesome! They gave me $200 more than I asked for.

Ceasar very good professional service, nice place for great deals...

Always have great experiences at this shop, super friendly staff and fair prices. 👍

Jose is a very knowledgeable employee. He gives great deals and I always prefer to go to him. The entire store is always clean and the employees professional. 100/10 would recommend

Bob is the best! If you need anything, i recommend Bobs superior service. He sold me my dream engagement ring with no pressure or hassle. I will be back!

My wife and I have both used their pawn service as well as purchased several items throughout the years. The staff are always friendly and helpful. Not to mention you can find some great deals. Definitely my go to pawn shop.

Jorge and the rest of the staff here offer honest, fast, and friendly service with a smile. They arent here to rip you off, they are here to help out the community. Highly recommended! Gave me top dollar for my gold.

They are very helpful and negotiable on how much the loan is for the guitar, amp and petel. The employee Cesar was also helpful on my question regarding Roku players (streaming is popular nowadays) which I was curious about and tells me even though its not on the shelf, they are getting them so I know that Im willing to purchase them in the future. Theyre always here to help and they care about their customers.

I dealt with Bob, he’s kinda a big deal! Will be back! Best place of its kind around! Always in a good mood in the store!-Peace

The service was great, selection great, prices alright, clean n organized which makes it easy to look n shop without becoming overwhelmed. My only complaint is that I wasnt given a key to all of the back & a shopping basket. Then again, no one wants to give me those things. Dont know why.Confused,Jk Tanya

We actually had a great time and they were able to get the assistance we needed! Definitely recommend! Bob is a big deal! 😉

Western loan and r&^% as f&*% ripped off my husband, and tried to charge me for a used guitar more then it would cost to buy a brand new one of literally the exact same year and model because they think people are stupid and dont know better. Never shop here never sell anything here. Just stay away there are real pawn shops in town that arent run by rip off artists.

Jose was very professional and helpful. I love coming to Capitol City Pawn they are fast fair and courteous. Best pawnshop I know of

Cesar gave us a great deal

So Cesar was so awesome he helped extend my loan so I could afford it and he was very funny outgoing and friendly they dont make costumer service the way he provided so I am so great full to have felt with him he is very friendly. Very nice with awesome customer service thanks Cesar

The best customer service in my life promote Joan at Capital City Loan & Jewelry patient and kind respectful and deliver s Thanks 4 Having Joan on your team makes it. A better place

Cesar and Jorge are amazing!! They are very helpful and explain in full detail, which I find very important. Would be happy to go back to Western Loan and highly recommend. Good experience!!

They r awesome there!!! Always helpful and giving the best price. Great to deal with and very nice.

Had a great experience at this location. Tamara was the associate that helped me along with Mike.P. They made my experience worth wild and I will definitely be coming back.

I love coming here every month. The service here is remarkable. Ive gotten so many movies and so many games. I come here for all my movie and game needs.

Great service! Team is always helpful! Will continue to bring new customers and continue to purchase and take loans out.

Bob is the man you want to talk to if you want a great deal. He will take care of you and make sure youre ready to rock! Super talented staff!

Thank u cears for our deal love the ring

Cesar gave my wife and I a great deal

Jeorge is a great manager he is very good to the community the staff is great! Victor and Anthony helped me buy a tv that fits my budget he made my stop here one of the best by far thanks guys! Great job! I do recommend everyone to stop here.

Nice employees here, especially Jose. He knows his job and has patience. You never have to wait, they have plenty of people to help you. Its a nice and safe place to do business here.

Jorge, the store manager, was amazing! He waived a requirement, and I left blessed to be their customer, and, again, satisfied! I highly recommend this store!!

I have been coming to this location for the last six years and I have to admit the store manager Ceasar and customer service rep Bob is pretty awesome his personality is great with customers and every time I come into the store I see him cleaning the store shelves and counters...etc. i would recommend this pawn shop to others and rate them 5 Stars keep up the good work team ...

Cesar was awesome hooked it up ..come here anytime u need help

I purchased a computer that already had damage. 2 Nicks on top of screen. Its a all in one hp. I didnt purchase the protection plan because it was already damaged. I got it home and found out it has windows 8!!!!!! 7 days later I was finally able to have a day off work to bring it in. They were unable to help me and said to bring it in Tues when their tech guy is ther. They lied to me and sold me a fraudulent item! I when I left with my computer I noticed a crack down the screen from the nick. Now the manager has hung up on me and its my fault I have a computer with windows 8 because I didnt purchase protection plan. Manager was rude and hung up on me

I love these guys and gals. They always treat me with respect and they always give me what I ask for or close to it. Best staff as long as you leave the drama at the door they will go above and beyond. I highly recommend this place. Louis Manning.

When I came in victor showed amazing customer service, he helped me find what I needed

Great place to do business, good environment. Bob was a big help. Ill always do business here

Bob over at western loan jewelry and loan gave me great service good guy he’ll work with you

These are guys are the best store around two thumbs up thank you for your help Justin was really helpful

Capital city loan and jewelry have the best customer service they are flexible and they work with you and give you more time than what you supposed to give all your loan I appreciate everyone that worked there I always have a good time when I go in and they always keep a smile on my face and have me laughing the best place in Sacramento to get a loan at. 💯💯💯🙏🏽😊🤗 Most of my jewelry came from them at a good price

Very friendly and welcoming enviornment. Ecspecially BOB he was very helpful an he made my day better in just the short interaction we had while i was there. He had a great attitude an sense of humor. Thanks capital loan an jewelry for the great service and friendly environment.

Great customer service.Staff is great and always helpful. reasonable prices and great deals.worth a visit

Perfect Customer Service Recommend again 10/10

Great deals . go see CeaserGe will hook you up

I always come here to sale my old jewelry or even get a loan these guys are very helpful and understanding and will work with you if needed . They will try to make sure you leave with something in your pockets. I appreciate places like this .

Just dont even bother with these people. Its so obvious that they one person wrote almost all their positive reviews that its not even funny. They probably actually earned about 1.5 stars and the rest is their lies. All they care about is money to the exclusion of honesty, integrity, and customer service. Ive already been in there a couple times and didnt like it and I just heard how they treated a couple friends and Ill be going to somewhere else to buy my used ps4 tomorrow. I heard gamestop sells them refurbished by professionals with a warranty.

I had the owsome experience of dealing with Cesar he was professional curtious and helped me with what I needed.Thank you

Awesome deal, and Bob was incredibly helpful as always, I highly recommend this store..musicians they have tons of great prices nice gear and they do great sales too..Thanks guys!!

Great customer service skills all Around nice GUYS. LOVE THIS PLACE THE JEWLERY AND OTHER ITEMS ARE VERY UNIQUE AND PRICED REASONABLLY.

Best deals on TVs walked in and got a great deal. Thanks jose you are the best

Hey come on down to this pawn shop ceaser is an ausome guy really very helpful service

TIMARA was amazing! She was extremely personable and professional. She was the great start of my day 😁

Nice clean establishment and tier customer service was excellent.I recomend that you shop here for any items to purchase or recieve a loan.Parking is great to with no real bad traffic. In and out the best service I have ever experienced.

Timara is amazing! Great customer service and very friendly! Knowledgeable too! Thank you!

I have been going to this pawn shop ever scince I was 15 years old with my parents know that I am an adult they have token good care of us especially Jorge he goes above in beyond no matter what to help out with anything and is very friendly great customer service .I would recommend this pawn shop