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Olympic Pools and Spas
217 US-46, Saddle Brook, NJ 07663, United States
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Olympic Pools and Spas
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Ga
Review №1

Helped me get my pool back on track !Took a week and a half!They were patient and walked me through the processFirst time in 30 years having a pool it ever turned green!Thanks again Olympic for all your help

Ra
Review №2

Olympic Pools provided my family with exceptional service approximately thirteen years ago. We recently had to replace the pool liner and revisited Ed and Mike for the installation. Once again, Olympic pools did an exceptional job ensuring that our needs were met every step of the way. We are extremely happy with the installer who meticulously completed the job with efficacy. Thanks Ed, Mike, and Mac (the installer) for your professionalism. I would highly recommend Olympic Pools to all of my friends and family. Thanks again guys!

Ma
Review №3

I should reach out to BBB :( If you keep deleting my review you want me post everywhere.OMG they keep deleting my review:( Second timeMy review was just deleted. I posted again good think I had copy.Very disappointed:( I was happy about purchasing the pool! Box was damage like this! So my husband afraid to open it!I was told i can not return this is cash and carry !They have no installer available and I am stuck with damage box! Called store multiple time! Will call again😭They manage to install pool with very poor job. I am very disappointed that for business they actually lied. When we purchase pool we asked three times if permit needed. Very nice girl who works there called business owner to confirm intex pool need permit or no. Owner confirmed not needed. Now we were told by city we needed permit no matter intex or other. Contractor who install the pool refuse to do permit work so Olympic pool did for him. Now we stuck with Electrician work. They said Olympic pool doesnt do that. They gave me number to call for work. Price of the electric work is more then pool price LOL. We paid for installation $900 dollars. Pool is $2100 with TAX and Electric estimate $2510 plus. Never recommend anyone Olympic pool Or research before you go so you are not stuck with major expense. This is not a JOKE. Someones hard earned money. Pool company dont know the rules and regulation. :(

Ra
Review №4

Guys NEVER get back to you. Installed my pool 4 yrs ago... would NOT recommend

Ir
Review №5

If I had to recommend any pool store it would definitely be Olympic Pools in Saddle Brook! The staff is always helpful and accommodating. I buy my pool products/chemicals from Olympic and am always happy with the work completed by the service guys. I have recommended them to many friends and will continue to do so!!

Ja
Review №6

My husband and I contracted Olympic pools after interviewing about 5 pool companies. We never would have thought that wed be swimming in our pool a couple of months later. Ed, the owner, spent hours laying out the construction and pricing of the pool. His customer service was exceptional. Both him and his crew were very professional and competent. I never imagined the pool to look this beautiful. Lopez and Son were used for the retaining wall and also did an exceptional job. I highly recommend Olympic pools for their diligent work and for honoring everything that they promised.

Al
Review №7

Olympic pools built and designed my in ground pool and i couldn’t be more pleased with the result. they were so helpful and informative throughout the entire process. i couldn’t be happier that i chose them for my pool project !

Ni
Review №8

Very good quality work

Jo
Review №9

Took some time to make it here after calling to ensure someone would be there to price out an in ground pool. Walked in and was greeted by a front door attendant, and told to make our way to the back to meet with whomever.One gentleman had customers at his desk, another was shuffling papers, but we waited on the perimeter with him seeing us. That’s fine, we took a look at the showroom, after five minutes my wife went to him and asked if he was able to help. He curtly replied, “In a minute.”No mask, either. Nice touch.“A minute” became ten minutes of this person taking a phone call, not acknowledging us at all. I went to him and said “do you need another minute?” and he muttered something, absolutely not bothered by his lack of customer service.Maybe we offended him with our masks for his own protection?Doesnt matter. If I’m going to drop $50K minimum, I’d appreciate my wife being greeted with some sort of respect, and respect for our time or money.Ultimately, businesses like this will go away because of reviews like this one. Trust me, there are better people with customer service that is worth YOUR money. Because if there’s a problem, you’re going to want someone who gives you the time of day.

di
Review №10

They sale you the pool, they don’t want to fix it but yet they want you to buy a new one from them…. Horrible customer service they should close!!!!!

Ne
Review №11

Called them in January about a pool was told they would call me back when inventory arrived. Never called

Am
Review №12

Came for one estimate and charged my card nearly $700, claiming to have replaced the motor and other things. Went to store and they showed me a fake report that they filled out showing all the services they provided me. If you like to get scammed this is the place for you. (:

Da
Review №13

If you need anything ranging from pool maintenance to pool and jacuzzi installations Olympic Pools and Spa is the most reliable business to go with. My aunt, years ago in the late 80s, had an in ground pool installed by Olympic Pools and had follow-maintenance done on the liner, along with general maintenance. Today in 2018, the pool structure itself and the filtration system is still in optimal standings. This business has been family run for years. The owner, Edwin Argenziano, and his staff are completely professional in answering all questions and concerns. In addition, the workers who do the general maintenance are always on time and complete the work in a timely fashion. Without hesitation, my family has recommended Olympic Pools and Spas to others and will continue to do so.

La
Review №14

We have our pool for five years now and from the beginning Ed has been exceptional. He helped us every step of the way with all the permits and anything else that was needed to get the pool installed. Since this was our first time having anin-ground pool, we had a ton of questions. Everytime we would call Ed he always called us back and helped us with whatever we needed. Even now when we go to Olympic pools Ed or someone else is always there to help us.THANKS OLYMPIC POOLS!!

Al
Review №15

They where very nice and helpful people i will recommend everyone to this place.thanks to them i will receive a great pool.

Je
Review №16

We used Olympics services to open our pool this season, and we were very upset when we watched the servicemen yank the pool cover off of the pool, letting all of the months amount of dirty water and debris fall into our clean pool water. When we called to complain, the reply we received was that we were instructed to remove the pool cover prior to our appointment. However we werent given those instructions. We then asked why the servicemen, upon seeing the cover was still on and was full of dirty water, leaves and debris, did not consult with us to give us the option to remove it ourselves or perhaps reschedule our appointment, we were again given the same response that we were informed to remove it prior to our appointment. Instead we now have many hours of cleaning ahead of us, and instead of an apologetic stance, the management at Olympic decided to take a condescending and sarcastic one. We will no longer be shopping there or using their services.

Sh
Review №17

I love this store. Everyone here is always pleasant and willing to help customer. Very helpful and always educating on pool systems. I am willing to drive a few minutes just to come here.

La
Review №18

Dealt with Olympic pools for a few months from trying to obtain permits from town and then finally having our pool done by September of 2018 was not the easiest but certainly the best experience as far as staying in contact and updated weekly by Flanders office and their staff. After reading reviews, I was skeptical at first to use them but my fiancée and I are so happy with the process and completion. Our pool will be open for use this summer and we couldn’t be more relieved that it was done by professionals of over decades in the pool industry. No surprises, guaranteed job well done. Thank you.Lauren & Sean (Chester, NJ)

Sh
Review №19

Im a new customer of Olympic Pools and I am very happy with their service. As my pool was being installed, the town inspector praised the workmanship. That alone, reassured me that I picked the right company to install my inground pool.

Th
Review №20

Mike and the crew from Olympic Pools in Saddle Brook did a fantastic job installing my in-ground pool. My family and I never thought it would be possible to have a pool installed in our yard due to rocks and it being so uneven, but Olympic pools made it all happen. Seeing the smiles on my kids faces is priceless. From start to finish they were seamless. Highly recommended!

Jo
Review №21

I don’t leave a lot of reviews but people need to be warned. Stay far away from this place. They built our pool and incorrectly installed the heater which voided it’s warranty day one !! When confronted about it was promised by the owner they they would work to replace it at a reduced cost and two weeks later they do not respond to calls or messages. Once they get your money they don’t stand behind there work. You have been warned. Stay away!!!Amazing that after I left my review three people who have never left reviews leave a 5 star review. Seems very shady right ?

Ma
Review №22

We installed our Pool in 2017 and checked out every pool store in the area. We decided to go with with Olympic because of how comfortable my wife and I felt with Ed and John. They came to our house in Paramus a few times and answered every question we threw at them. They were honest and extremely knowledgeable. One of the main things I love about them is anytime I go into the store the entire staff is friendly and very helpful. Ed and John still spend the time to talk to us and answer any maintenance questions I ask. Even though there are a few pool stores closer, I go to them because they are always spot on. Thank you for everything.

Ro
Review №23

They would change the date of the beginning of construction based of (?) I dont know, never informed me about details of temporary driveway required by the town to initiate the construction, instead the plowed through my yard, dumped tons of gravel in it, promised to clean if after, they never did. Later on I had to pay from my pocket for their damages, their excavator threw a lot of dirt into the pool, they promised to vacuum it, never did, they just simply ignored me.

Da
Review №24

I get my water tested here and my pool chemicals! They are honest and take time to explain what chem is needed and how to administer.I am so thankful for good honest businesses like this one!

Ro
Review №25

Were good for years, sometimes questionable service...Once after opening they forgot to put the plugs in, so I had water spraying all over the inside of the pool house....In October I paid for a new cover, Its December and the cover is still not installed,.....many calls, not returning calls, very non-responsive. The lack of cover caused too many leaves to break my pump, now the water is black and pool is still not covered or closed. Finally heard back after leaving messages and was given promises that they still have lived up too.....Ive been more than patient - taking them to court to sue for damages, cost over cover, new pump, and the cost to get another company to clean the pool and close the pool.

wi
Review №26

Terrible customer service!!!! I scheduled my liner to be changed in December and I paid half the bill. Scheduled the service for April 29 to May 3, had my pool cover off mid April so it could be measured. I asked Ed if my pool would be ready for Memorial day weekend, Ed was not sure of the date for memorial day so I told him and he assured it would be done. Nope, after that Eds phone must have died, no answers no call backs. Finally an employee at the store helped and pool was relined the first weekend of June. No one from the store has called to see if I was satisfied with the work but the did charge my credit card. To top everything off I also wanted a new motor for my filter, no one has done anything in regards to that although its written on the contract. Not to mention the person who installed my liner caused damage to my deck and has no mentioned anything about that. I would NOT recommend this store to anyone.

Ki
Review №27

We got our pools from them. Love our vinyl and tile combination. It really makes it look like a gunite. Thanks Olympic pool!!

ma
Review №28

Very helpful staff in a family run business. This business has been operating for decades and has a ton of repeat and loyal customers - including myself. Theyve earned my trust and I refuse to go elsewhere.

To
Review №29

Service horrible. No return calls. Went in person several times to get update on repair. Never there always told he will call you and never a call. Still waiting 3 weeks to find out nothing has been done VERY disappointed. Years ago did a great job installing my pool. This current behavior is unacceptable

Da
Review №30

Helped me cover Cadillac of a pools!Mat the pool tech was top shelf!Thx ED !! 👍

Lu
Review №31

0 stars if I could.I made a service appointment. Call them 7 times that day... I was told they are coming for sure... let the water out of pool .... called 8 time and they were done for the day... spoke to the owner that day and he asked me if I really want them to come ...???????I really don’t know how they do the business

Th
Review №32

Waste of time. Took business elsewhere.

Le
Review №33

Went to the store with my family and spoke to Ed, settled the agreement that they will install 300k BTU pool heater to our house.They will check the area of the pool the next day and even told us that theyve done so many pools in our town, even the pool of the mayor of our town, then we can pay for the pool heater and installation.We felt confident and happy that we found someone we can trust. 1.5 weeks have passed, Ed is nowhere to be found, we had numerous calls in their office and the person will always say that hes out in the field . My husband spoke to John and tried to be accommodating. Gave us a quote for 250k BTU pool heater more than the price of the original 300k BTU. My husband is very upset and said that the price is more than we were quoted for. Ed finally said that John will not do the job. This place is so unprofessional! Cannot be trusted at all. I wish them good luck and May God Bless you with what you do to your customers!

Jo
Review №34

The store is close.I left one message they never call me back😞

Ju
Review №35

They title their company with Pools and Spas but when you can for spa service they just tell you we only do pools.Little weird.

sc
Review №36

They have a good selection. Sometimes the emplyees could be nicer

Ka
Review №37

Buffet!!!Loved it. It was so tasteful

Ed
Review №38

Scam artists. Refusing to finish the pool even tho they were paid. Had to file police reports and will have to let the legal process take place

Ca
Review №39

They dug the hole September 23. It took until January to finish with just the backfill. They do take over the whole job and submit the permits for you. I did not haggle with them and their price. However the whole time I dealt with them I felt that my job was an inconvenience to them. Even after the pavers were in which was done by lopes and sons pavers which jon had on his call list whom is just as unprofessional as these guys were. So after everything was done with the pavers and the week before Memorial Day I was still missing little things that I paid for. I had to go out of my way after going out of my for these guys the whole time to pick these parts up and install my self. The only person I had no problem with was the electrician.

Jo
Review №40

Excellent customer service

Cr
Review №41

Very nice store.

Ji
Review №42

Knowledgeable staff

Ed
Review №43

Always good service but pricy...

Pe
Review №44

Staff was very professional

ca
Review №45

Sooooo expensive

Ch
Review №46

I interviewed and considered the design and construction proposals of several pool contractors. Ultimately I decided to go with Ed Argenziano at Olympic Pools. Ed seemed professional, personable and knowledgeable about my installation options and offered a reasonable price. That impression bore out during the course of the project. Ed was very responsive throughout the installation process and the project was completed as soon as possible given the supply challenges caused by the pandemic. Also, Ed either performed or was on hand when the work was being performed. Very satisfied with the entire project and have since recommended Olympic to neighbors.

Information
17 Photos
46 Comments
3.6 Rating
  • Address:217 US-46, Saddle Brook, NJ 07663, United States
  • Site:http://olympicpoolsandspa.com/
  • Phone:+1 201-845-7454
Categories
  • Swimming pool contractor
  • Hot tub store
  • Swimming pool supply store
Working hours
  • Monday:9:30AM–6PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:Closed
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–6PM
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