These guys are competent and fair. As someone who (unfortunately) doesn’t know much about cars, I always know I can trust their diagnosis.
Been there before won’t go back needed a new window switch and I had taken everything apart all they did was buy the part for 20-40$ n install it and charged me 190 for the part 100 for installation and labor and 40 for a diagnoses that wasn’t needed,they over charge better placed around or better off going on YouTube,they do good work but charge way to much!!!
Hack work on my build that fell apart, then I was blamed because I brought in my own brand new name brand parts so I wouldnt be bent over the coals. Still suffered and needed most of the work redone. Never again..
I have used SS Auto many times and refer them to anyone that asks me about getting auto repair done. Jim, along with all the other workers are beyond polite, honest, fair up front pricing, and the quality of work is exceptional. I will never use any other shop. From having a custom motor built for my 88 trans am to an oil change look no further. If you want it done right the 1st time for a very fair price this is the place.
Very fair and they go the extra mile to keep the cost down. I trust their repairs and they always give a thorough explanation. I thought I would try a closer shop and paid for it (lied on the bill). I will be making the trip to SS. Best I have found in the north shore and worth the trip for peace of mind. Oh, and same day service when the “other guys” had my car for over a month.
SS Automotive repaired a difficult crack in my frame, and replaced my starter. No one else would touch the job, especially for the reasonable rate they charged. The repair looks great, was completed in a surprisingly short amount of time, and the truck is back on the road. I was expecting it to be in the shop for a week, but instead was just a little over 24 hour turnaround.I definitely recommend them, and am bringing my truck back here from now on.
My parents check engine light was on. They brought their Jeep to the dealer, and after waiting a few hours were told that it would be $1500. I suggested they bring their car to SS Automotive. Here the mechanics went over the Jeep and found nothing wrong. They reset the switch and did not charge my parents. Their fine and courteous service restored my parents faith in good, honest people.Thank you very much.
Called at 9 to see if I could have my car looked at. Dropped it off by 10. Got a call with a quote by 12. Had my keys in hand and car running beautifully by 4:30. Price was perfect. 👌🏽👌🏽👌🏽👌🏽👌🏽
The best, most honest auto mechanics Ive encountered. Ive had to come here many times the past 9 months (after buying a 20year old used car) and every time they have worked with me to give me options and find the best solution that works for me rather than what benefits their own pockets. Theyre truly honest good people and as an added bonus, they do great work! Im so thankful I found this place!
I can always trust S and S to give us a fair price and reliable work. Weve taken our cars there for about 9 years or so and they have never tried to push work on us or upsell us. Theyre honest, hard-working mechanics who always get the work done on time.
SS Automotive team was very helpful and honest when replacing my Maserati battery. They gave me tips on how to keep the new battery from failing, helped me order a battery tender and explained why new cars drain batteries when cars are not used for long periods at a time due to all the computers and sensors.
I have a 2003 Land Rover, my drive shaft was recently replaced. Since then my car wouldnt drive over 35ml. I took it back to the mechanic he said that I need a new transmission. My car was driving fine before. I decided to find another mechanic, I when to SS Automotive, met Jim, hell of a nice guy. I told him the problem and he took the car for a drive within 5 minutes this man fix my car. He found the other guy mistakes. He did not charge me a dime. Thats honesty for you, he could have told me the same as the other mechanic. He check my car for other issues. He became my mechanic right then. I would recommed him for his good work and his honesty.
The owners are great at what they do and have always taken care of my wifes Volvo XC90 with great care and trust. The guys are honest and they are fair. The beat part is... you dont walk away feeling like you just over paid for the work they do.
These guys are pros. My Ford Excursion had a front-end steering issue. Spent a small fortune at two other shops as they continued to guess their way around changing parts that were not the problem. Based on a youtube video, I took my truck to SS to have the front axel u-joints replaced. Well, the guys at SS said that my u-joints were fine and diagnosed and fixed the actual problem straight away! These guys could have done the job I asked them to do and cost me a bunch of money, but they dealt straight. And, they were able to diagnose and fix the real front-end steering issue which is something the other shops werent able to figure out! I never leave reviews, but this shop saved me a bundle and I felt that I owed it to them to share my experience.
Always reliable and always give an honest assessment rather than what will pad the bill. I have gone to SS consistently for nearly 20 years and will keep going back.
The team is awesome - efficient, thorough, and untiring. They go the distance and make my life a whole lot easier and less stressful.
I have been going to this shop for the last 5 years and let me just say that they are absolutely the best auto shop out there! Jim & Ken are very knowledgeable on all types of vehicles. They are reasonably with pricing, stand behind their work 100% and they get the work done when they say it will be done. I bring all of my company trucks there and my own performance cars. Infact, I had them do an engine rebuild on a 1969 GTO Convertible for me a couple of years back and when it was done... it was everything I expected and MORE! Also, not a scratch on the car when they were working on it. They were careful and considerate in protecting it. I enjoy talking to these guys, they know it all. from old to new. Ive recommended them to my family, friends and friends of friends every time someone tells me they need their car repaired that is how happy I am with their service!
These guys fixed my car and did it fast and fair. I should mention I visited 2 other shops who could not do what they did in few hours. Awsome fair fast honest best of all I know what was wrong now. Thank you jim I wont be going anywhere else from now on.5 stars easy
The best place you can go to. Honest mechanics who want to actually fix your cars actual problems instead of just charging you for other unneeded things as mechanics tend to do. I recommend 10 out of 10 times these guys know what theyre doing!
Owner cares more about working on his own cars while paying customers get told their cars arent ready. High Performance or custom work, head over to Chaotic Custom in Saugus or Viking Motorsports in Peabody. Best around without the BS.
Always been pleased with the work that they performed. Awesome place to have your vehicles serviced.
I brought In my Jeep for service. The team at SS automotive were very friendly and knowledgeable. If I have any other problems with my Jeep, I know where Im going.
Good mechanic crew- straight to the point, no bs, no huge overcharges on unnecessary add-ons. Will explain what they fixed and help you understand the issue. Nice new shop location with a lot more space.
Jim at SS Automotive came to the rescue after my transmission failed. At that time, I thought my battery needed a jump and he came down in less than 5 minutes to see what was wrong. Having not been able to fix it on the spot, he towed my car, and ran a diagnostic. He gave me a ride home and reassured me that he’d take care of the car. He later found out that the car had a faulty part, which could be fixed under warranty at Ford. He took it one step further and arranged everything with Ford without me even having to call them. I’ve never seen such a person strive to please their customers the way Jim did, and all without taking advantage. They didn’t charge me for the call out, diagnostic or for arranging things with Ford. I’m extremely pleased and so happy to have stumbled upon such a trustworthy person with excellent service. They’re knowledgeable and talented at what they do, including a lot of experience with newer and older cars. A+
These Guys are the best. They got me a replacement engine for my Dodge Voyager and the minivan has run like new. We have put another ten thousand miles on it with no trouble. Not the cleanest of shops, but expert and very honest mechanics and reasonable prices. I highly recommend them. I wish they were a little closer as I live in Swampscott, but its worth the fifteen mins. to get it done right
The mechanics were very good at fixing the problem with my truck the repairs were done in a very timely manner
If Jimmy cant figure it out, buy a new car/truck. A great place with smiling faces and great prices...
These people who own and run this shop are A1 the best in the northshore, thanks Ken&Jim
The only place I’ll take my vehicles. Fair prices and trustworthy.
Running errands saturday, to my horror i came home to discover something had dropped out of the bottom of my car- popped in S&S and mechanic was outside talking with another customer. He saw the part in my hand and told me no woories, NOT a big deal- heat shield for exhaust. . I wasnt free till Thursday morning, he said that worked for him- had, also had him check brakes & rotate tires- had car back in under 2 hours and all for $35.ooSo happy
Good mechanics and fair price
Excellent mechanic!
Best guys around...very honest
Fast and good survive.
I trust no one else to service my automobile.
Jim is the best.
Bad customer service is all it takes in such a large market to leave a bad taste. Pass..
Great communication & upfront about problems & what it will cost