I just got my ears pierced here. Ive been looking for a place to pierce my ears with a needle rather than a piercing gun. They were careful when making the piercings even, and used the needle quickly but efficiently.The wait was not long; Even when busy, the costumers were managed well. The staff was friendly, and explained everything (about piercing care, etc) thoroughly enough to not leave me confused about anything.The selection of piercings in the store were also quite lovely. I plan to go again to buy some new earrings once I am finally able to change them.

Super fast service.The piercer was fabulous!Very nice and professional.

My 6 year old daughter had her ears pierced here. It was a great experience. Staff was very friendly and professional. The guy who pierced her ears was AMAZING!! He made her feel so comfortable. Got down to her level and had a whole conversation with her, which is amazing in itself because she is very shy! He was very quick and efficient. Room for piercing was very clean. Very positive experience, would go back and reccomend.

I was very disappointed with my time here. i got into the store around 7:10-7:15pm and immediately talked to a worker who informed me they would not preform a walk in (as advertised this place does walk ins until 8) because they wanted to have extra time to clean. the women not only never asked what i was interested in but proceeded to tell me they weren’t taking any clients while the group at the counter next to me was requesting a piercing and was allowed to start the process. i am very disappointed as they had over 45 minutes left before closing. as someone who feels costumer satisfaction should be most important i found it disappointing that the workers were more concerned about going home directly at 8pm then to work with the costumers. they should not advertise they do walk in piercings if they are going to turn people away almost an hour before closing, not to mention no where on the website do they have any disclaimers that they will not do piercings for an hour before closing. i hope this location improves and learns to become a more customer importance based shop.

Could not be happier about the whole process. Quick, clean, friendly, and informative. Got an orbital conch piercing and I love it.

Medusas is a clean and professional place. Staff is helpful and friendly! I love my new pinna piercing!

My younger daughter and I have been getting pierced here for some years, now. No complaints. Theyre all super friendly and professional. The piercing room is like a doctors office, as it should be. Super clean.

Lovvvvvvvvvvvvvvvvvedd this place . Got my 1st wild peircing here and even though it hurted the employees made me feel so comfortable

I scheduled an appointment after calling with a bunch of questions and everyone I talked to was very patient and friendly! I ended getting two piercings and Rachel was my piercer she was awesome I’ll definitely be going back and highly recommend this place! Rachel made sure all my questions were answered and that I was happy with the placement and explaining the process! I was really surprised how quickly it went and was expecting way more painful! She also not only went over the aftercare but also printed me out information incase I forgot anything!

Rachel was amazing! I was very nervous to get my septum pierced but she was kind and professional. The piercing was quick and painless. I recommend Medusa Body Piercing to anyone. Thank you so much, Rachel!

The girl with the glasses did both of my cartilage piercings & she pierced them slanted and uneven. The quality of jewelry is low grade too. I had to go somewhere else to get them fixed. If you have sensitive ears they don’t use surgical steel jewelry just FYI

Everyone here is always so friendly and knowledgeable. They have a great selection and the prices are reasonable

Had my ears re-pierced. The staff was professional and the process was quick, easy and sanitary.

Nice friendly service. The piercer I got was a total sweetheart and she walked me through everything.

UPDATE:The assistant store manager reached out to me and scheduled to have Tony repierce my Medusa free of charge. They were very pleasant and sympathetic. My experience the second time around was muchhhh better! And to boot, the piercing is not crooked 😄So I went in with a friend yesterday to get a philtrum piercing. I realized after getting to my car, taking off my mask and really having a close look that my piercing was completely not centered to my Cupid’s bow at all. It was marked correctly but clearly the needle didn’t end up going where the dot was made. Sadly had to take the piercing out less than 24 hours later. I’m honestly surprised I was even allowed to walk out of the shop like that... Never had an issuewhen Tony did my piercings but I can honestlysay that after this awful experience and moneywasted, I will never go back. What a shame...

Brought my daughter there for 2 piercings. They had excellent customer service and it was clean as could be. Very professional and I highly recommend them. Piercings came out perfect. Very fair prices for everything they have there and piercings. I will be going back to them.

I got my nose pierced during COVID and I was very impressed with their safety precautions. Cleanliness aside, my piercer was incredibly friendly and professional. I was really nervous but she was reassuring and it was over so fast. I cannot recommend Medusa highly enough!

I really wouldnt go any place else to get a piercing their quick and thorough. And while their doing it they explain it step by step they just make the experience very comfortable and calm

Best in business for piercings. Extremely clean, knowledgeable and helpful and incredible prices too.

Great employees very knowledgeable and helpful. Great experience

Fun, fast, friendly, clean atmosphere.

Ive walked in so many times, and every single time, no matter whos working, I have a great experience!The place is so clean, everyone is so helpful and attentive, and they patiently answer all my questions.If Im getting a piercing, these are the people I trust.

Cant wait to get more lol

Need piercing accessories this is the place to go very clean staff is great appointment needed

Took my daughter to get her ears pierced today. Extremely clean. All employees I interacted with were kind and knowledgeable. The woman who pierced my daughters ears was patient with my daughter being nervous. She reassured her and took her time. Definitely go here! Awesome place!

Horrible customer service...Closed earlier then the time they said that stop piercing..Im still waiting to speak to a Manager...

The young lady who helped me at the counter was so friendly and nice. She patiently helped me, it was my first cartilage piercing, she explained everything to me and helped me with jewelry and didn’t rush me. She answered all my questions. The piercer, Tony, was nice and did a good job. He was patient with me being very nervous. He explained to me how to care for it. I even went back for a second one!

Very clean and sterile. The girls working the counter were knowledgeable and friendly. The piercer was nice, quick, and professional.

Awesome, clean, professional service--without overcharging you. Would definitely recommend.

This place was so clean and private. Definitely a safe and sanitary place to get a piercing, and I would recommend it for that. However, my piercer (considered a master piercer) was extremely rude and passive about answering questions. Not very understanding of normal levels of anxiety on piercings, and when called later to ask additional questions, she said not to “question her profession” and to just do what she originally said. If I were to go again, i would certainly request a different piercer.

Disappointed that this business does not warranty their jewelry. Purchased an expensive necklace that they would not replace or repair. Was directed to an outside jewelry kiosk in the Mall. We will not do business again. Sorry.

I got my first pair of ear piercings here and I was amazed by how even and pretty the earrings are. The people who work at Medusa are really nice. I strongly recommend you get your piercings from them they are amazing. ❤️🧡💛💚💙💜💖

I got many piercings done here, I alsogot a nose piercing as well. They are very patient and do professional work. They also gave me discount for jewelry. Overall always a good experience 👏🏾

Very great experience, 9 people on Facebook all recommended this place . They were right 10 out of 10. Highly recommended

Painful! 🤣😂🤣... I kid.. nice gals.

Always come here for piercings.. the best.

I love this place.

My niece had her tragus pierced this past week. Tony did an AMAZING job! Most professional piercer I’ve ever seen. He was so comforting and fast it was over before she even realized. Definitely going to visit again!

Piercings are decent, Ive had a few. Normally no issues with them. However, I cant say I entirely enjoy the staff. Cashiers are decent normally, but the piercers that Ive had arent personable, and kind of rude sometimes. Especially the last when I went back because I had an abnormally swollen piercing. I have 12 other ear piercings that never have done this. The man wanted me out in a rush, and insisted it was totally fine, use ibuprofen and Saline wash still. Itll go away.I went to my doctor the next morning and he told me it was infected, gave me a prescription, and told me to get it removed, otherwise it could further damage my ear canal.They didnt cause the infection, as far as Im aware, but couldnt spot one when its their profession, and my ear was red and swollen, and had abnormal discharge.Will never come back here. Finding another place to get it removed.

Very clean and organized and fast. Will definitely shop here in the future

Piercing room and store both super clean, friendly atmosphere and helpful staff, great selection of jewelry! 10/10 - would highly recommend

Staff is friendly and professional. Very understanding and take it seriously if you dont feel good. I know Ive had my share of not feeling good during a piercing. But they give you juice and help you out when needed. The jewelry is really pretty. I like getting my studs from here.

The service is awesome and it is super clean

Love this place! Everyone was so nice. I had my septum done here and could not have had a better experience :) It looks great!

Rachel was the best thank you for my piercing 😊

I have finally gotten my nose pierced and I definitely went to the right place. All the workers are super helpful and very informative about the business. Very clean, precise and fast! I got my piercing done and it was beautifully done by a girl with black hair and tattoos all over - she was fantastic. Unfortunately I had to go back because my piercing came out while I blew my nose and another girl helped me and walked me thru the process of what had happened to my piercing and put a new jewelry on my nose. Thank you so much ! The owner should be proud of their staff members.

Excelente service, they will help to get what you need, you can always go back if you have any questions

This is the ONLY place I will ever get a piercing done. Tony is the ultimate professional. Hes fast, thorough, and safety is of the highest priority. The room is spotless and all tools and piercing jewelry are sterile. One week after a combination triple forward helix and a tragus piercing, everything is pain free and healing cleanly. The directions on how to care for the piercing are perfect. There is a very good selection for jewelry. Overall its a great experience and I will go there again.

I got my belly button pierced here a few months ago and had them change my nose ring for me. My piercing healed very quickly with no issues. Piercer was excellent. Very professional and informative. She knows how to get the job done quick and easy, especially for those who are nervous!

Very quick and knowledgeable piercers. The room its clean, the tools and jewelry(with sterilization date) are open in front of you. My piercer was very calm and made me feel less stress. I got referred by many of my friend who go here for years... love it.

Very professional and clean I was in and out in less then five minutes. Very pleasant workers and my piercer was amazing and fast. Barley hurt and was done before I knew it. I would definitely go back in the future.

Everyone was so nice and helpful. The piercer chick was awesome (forgot to get her name). She answered all my questions patiently with no pressure or judgement. Ended up getting my septum pierced. Was so quick and painless! Highly recommend!

My daughter really likes it they were patient and very helpful I recommend going here

We have tried a couple of times over the years to pierce my daughter’s ears. This time around I knew I wanted to find a shop that used needles and NOT a piercing gun. I chose Medusa for this reason alone. When I walked in I was happy with how open and welcoming they were. Apart from that the customer service representative was incredibly knowledgeable. The piercer was friendly and clean. At no point didn’t I feel uncomfortable or like we had walked into a piercing factory. The licenses were clearly posted and any questions we had were answered with ease. Also, the piercings were done in a private room.If you need a piercing, this is where you want to go.

Because of Covid this place is booking by appointment only. I made it clear I needed dermals removed for an upcoming surgery, i needed to buy a few retainers for other piercings and I would be traveling from MA. I booked it DAYS in advance. I drove an hour to the Salem location for my appointment which was confirmed multiple times by text/email ALONG with a personal call from an employee the night before. When I arrive the girl at the front desk tells me the piercer who does dermal removals had gone home earlier due to a “family emergency”. That’s fine things happen but how do you NOT call your appointments and let them know they need to reschedule????? Their excuse was they have a new booking system they didn’t know how to work. Funny... they found my number to call me to confirm though. I will NOT be rescheduling and spending any money with this poorly operated business.

(I’m a girl... this is a random account I found on my google accounts) I’m 14 and just got my belly pierced here. The staff was very helpful, the piercer was quick. for anyone wondering, it didn’t hurt at all it felt like a little pinch (for me anyways) it only took my piercer about... 2 minutes to finish. I highly recommend this place.

Clean, and quick. Great jewelry selection. the piercer was really efficient and knew what she was doing. made me feel comfortable. Ive been pierced here twice, helix and industrial, and when I get another piercing Ill be back.

Tony pierced both my tragus in December he was great. I went back to see if they could take them out because I got an infection and the woman working gave me a paper with notes On keloid treatment and didn’t even touch basis on what to do for infection. Long story short the process she gave me on paper made it worse had to go through excruciating pain to get them off they were so tight and I had to get treated with antibiotics from doctor the worst experience of my life.

Took my daughter (age 7) to get her ears pierced for the first time and wanted to get it done with a needle instead of the gun. She was a little nervous and the piercer Toni was very patient in waiting until she she ready. His piercing was super gentle, quick and accurate. My daughter was pleasantly surprised when it was already done and Im so glad I took her here!

The staff are so friendly and helpful

Nice work

Went to get my septum pierced, and ended up with it pierced way too high. I look ridiculous, it bled for so long and I was in pain for hours. The jewelry is barely visible, and my nose is small so that’s not the reason why. Also, I paid a $10 deposit, which was supposed to come out of the total, but never did. So I was charged extra for a piercing I will most likely have to just take out.

I have gone in about five times now, and each time I get horrible attitudes for the employees and never end up getting what I need. Each time I have asked to simply have someone help me take out my cartilage hoop because I can’t twist it and each time I’m told that it’s either “not ready” or the piercer can’t until tomorrow. I had it changed in Manchester three months ago and just simply want to change my hoop to a stud. Absolutely disgusted that I now have to drive to Manchester so someone can bend my hoop. Thanks.

Comfy couches for me to wait while my girlfriend gets pierced.. and shes never had a problem with them

The most reasonable, friendly, and knowledgeable piercers around. Some of the piercers are yearly attending the Association of Professional Piercers conference. Even they are not members I fell more safe knowing that they are up to date with whats going on in this industry.

I only get my peircings here and Ive never had a single problem with them and if I do its because of me and not them they are very nice and the peircer is very quick and clean and hes also very nice Im only 14 and I have 5 piercings on each year all but two are from there and they encourage me to get more and I end up loving the ones I get and they have a very nice selection of jewelry overall I recommend this place

I’m 14 and went to go get my nose pierced today. Great expirence. The piercer was very nice and made it very comfortable. I 11/10 recommend this place for any piercing very professional and clean.

Excellent staff and they were super helpful! Prices are a little steep but everything else was excellent!

I CAN WAIT TO GO HERE AND MY AWESOME AND COOL TO GET MY LIP PIERCED

Had two piercings done here and not only did the piercer tell me the wrong name for the piercings that I wanted, but the piercings were done so unprofessionally. She got the needle half way through the first piercing in my cartilage and continued to TWIST the needle the rest of the way through. The piercing ended up being at such an angle and into the side of my cheek I had to go to another shop to have it looked at the following day and was advised to have it removed immediately due to the amount of swelling, continuous bleeding, pain and the angle it was pierced at wouldn’t allow to heal properly. Pictures were taken at that shop and the piercer was researched for proper licensing.

Relatively cheap piercings, I got my first piercing here and they were very informative and accommodating.

Great customer service. And they always did a good job with my piercings.

Very professional work team

Went in today to get a body piercing and they were incredible. I got pierced by an apprentice Felecia and she did an amazing job. The woman training her made sure she went through everything properly and made slight corrections while overseeing. I actually ended up fainting after the piercing and they handled it extremely professionally and calm. They let me rest and were in no rush for me to get up; they did everything to ensure I was ok. I would highly recommend going here and the piercing room itself is extremely neat, clean, and organized. The piercings turned out great, I am so pleased with my experience here!

I havent been pierced at this location but Ive been in the shop and they really have Many types of rings to choose from, and I believe you can get anything pierced here. Their accessories are sterling silver, gold plated, plastic and even wooden just to name a few. Pricing for the piercings themselves are super good deals and staff is friendly and helps you decide what are your best options. I would reccomend

They are great at helping clients. Very patient at walking me through all the steps on how to take care of the piercing, and were able to reeducate me, after getting pierced with wrong jewelry at one of the piercing/tattoo shops on broadway Salem. Strongly recommended.

I never write reviews. But decided to look Medusa Body Piercing up, and here we are. Hello. If you are looking for a professional/clean piercing shop, just go in. They’re wonderful. Right in the Rockingham mall.. Every time I go in, I I am treated courteously and with respect.. no matter what someone will ask if you need any assistance looking at something. Which you will. The jewelry is up to date and lovely!! They have something for everyone’Their staff is knowledgeable, friendly, and still professional&serious, Their job requires a lot of patience! The piercer(s) make the experience so flawless, it is almost unique. To be real, they are absolute sweethearts. You can tell they care about what they do. I’d give them 10 stars. Each time I go inside the salem Nh store, I am happy and more than impressed. Truly wouldn’t consider switching piercing professionals anytime soon.Check it out it is very much worth it.-T.G!!!!

The staff is friendly and helpful. The jewelry is amazing

Got a nose piercing here with a ring done by Rachel. Followed aftercare and didn’t touch or move the ring. An infection appeared with an unsightly bump for nearly a month now that will not go away. A fellow piercer I reached out to informed me the bump was due to irritation because Rachel did not do the piercing from the correct angle. Stay away and go to a shop that uses sterile tools, jewelry and knows what they’re doing.

The employees are always very helpful. Ive looked for certain designs of jewelry and theyll help me look, and will suggest alternate places if they dont have what Im looking for. And you can always purchase spare o-rings here!

Awful place! dont waste your money here! very rude and pushy people Ive had multiple friends get piercings here and all have gotten infected! go to real shop that knows what theyre doing! this place does not care about the clients theyre just looking to make a quick dollar off of you!

One of the piercers tore my ears when he was stretching them. The other one is fantastic and the prices so far have been reasonable

I got 3 piercings done here, very clean and professional. Staff was very helpful! My daughter also got her bellybutton and industrial piercings done here and staff was just as amazing with my daughter! Would highly recommend Medusa!!!!

Love all the staff. Been getting piercings though medusa for like 8 years!

People there are soooo nice. And the piercer is very experienced.

Went to get a frenum and they were very knowledgeable and personable. Very easy to talk to and discuss what you want and how to care for your piercing. The place itself is very clean and professional. I will be back for my next piercing.

Experience staff in and out. .

Great experience as always

If youre planning on getting a piercing, get it here. They are super clean and the person who did mine was Toni. Very kind and he did my piercing VERY quick. I got my industrial done and Im very happy with it!

I’m not sure if it is because this place isn’t sterile or if it’s the metal I’m allergic to but I have gotten 2 piercings at this place one was my Tragus and the other was my second nose piercing and both of these piercings got giant purple bubbles next to them even when I have properly cared for them, I have another nose piercing that I got at a different place and that one healed completely fine without any bubbles

Worst place to go for a piercing. They used the wrong jewelry on my tragus so they piercing had no place to swell and got really infected. I️ ended up going to a different piercer and he told me I️ had to take out the piercing and let it close. I’ve been through hell and back between the pain and the inconvenience of going to tons of doctors appointments in between classes to get antibiotics after antibiotics. I seriously wish I️ never went. I’ve never been in so much pain in my life please do not go here. Complete waste of money.

Love my new tragus piercing!

Today I spent all day working up the courage to get my septum pierced. I finally made it into medusa and the girls there were So knowledgable and helped calm my nerves. The girl who pierced me (her name was Rachel) was amazing! So quick and painless. Couldnt have asked for a better experience.

Great people and fair prices on jewelry

Awesome!!! Ive gotten all my piercings here and my bf and I have even gotten matching piercings and they have been phenomenal the crew is AWESOME💖

Great experience both times. I had a cartilage piercing a year ago. I decided I wanted a second piercing above my original piercing this year. Both times the piercers were professional and spotless. I was very comfortable with the sanitary aspect. I did enjoy my second piercing. She was friendly and informative. I also recommend following the instructions exactly! With my first piercing, I read so much on line that I probably over cleaned it and was twisting it way to often. I never had a problem with swelling or infection but my ear was really sore for about 8-10 months. With my second piercing I followed the instructions exactly. I still can’t believe how comfortable I am this time. I had a bit of the usual “burning sensation” for about 15 minutes after I was pierced. Then, I forgot I had even had it done. No pain or discomfort. I clean it 3x daily with the H2 saline and use the anti microbial soap on it when I wash my hair. Couldn’t be happier! Would definitely recommend this place.

Very clean place and professional stuff. Best place to have your first piercing done, they provide all the information needed and give detailed instructions how to take care of your piercing afterwards. Also they have a big variety of accessories available in the store.Painless and fun experience :)

The person that I talked to was not very knowledgeable.. I went in for a replacement earing and she sold me one that doesnt fit!!! Way to small... It doesnt even go all the way through my hole!!! Very disappointed.. .

Very friendly and professional

Yesterday I came in to ask if they had a 14g curved bar for the surface tongue piercing, she could of simply just said no we dont have those as any professional should instead she said and I quote no we dont have those, thats just a horrible peircing it will reject in a year anyway. If I could give 0 stars I would because theres no reason I should go in to shop and be rudely told they dont have what Im looking for.