Nice Goodwill store. Things are organized nicely, so no major hunting for your size. Sunday is a great day to go because select color tags of clothing are $1, and another color is half the weekly price. The store was busy, but not crowded, was clean and pleasant to shop!

When a customer purchases a bulk item such as a desk or a dresser and is sent to the donation side to pick it up, please make sure you give them their receipt showing they paid for the item. It is rude to take their receipt and throw it away as if they didnt pay for the item. Close the door in their face and call them crazy. I didnt appreciate my receipt being taken from me and being called crazy to my face. If you dont have that receipt showing you paid for the item the Goodwill can put a warrant out for your arrest. I do appreciate the manager going into the register and getting my receipt and making the situation right. The man working the donation side should have not have called me crazy and taken my receipt and thrown it away that is my copy that shows that I paid for the item.

You have consistently gone up on prices.I recently came by and these are donations.i know you sell books online and dont know what you are doing .Really you need to decrease prices or new stores will out do you. PF flyer 14.99 really.Workers are overextended.Nice though.

The “digging bins” is a great place to find decorations for your home, electronics, shoes, clothing, bed linens, hats, books, you name it. There’s usually a line at the entrance before it opens. Some people sell on eBay and Amazon and want to find the best itemsIt’s a neat place

I got a dope move and a cd. Would recommend.

Employee at the check-out was nice and said hello. No one came to the donation door to help and I didn’t see anyone working there. Not. A good selection to buy.

Tried to return a defective item about 15 minutes before close. It was the last day of the seven-day return period. There was nothing in the store that I wished to have, so I just asked for a voucher or gift card. This was not an option so now I am stuck with a set of defective speakers.

The outlet store is my go to. Highly recommended. Picked up $175 worth of New Halloween stuff with tags still on for $9. You can also find sewing patterns for extremely cheap because it’s based on pounds. I found vintage sewing patterns in excellent condition here some weren’t even used. It’s all about continuously coming back and checking through all bins. I do recommend you bring gloves to search through some of the bins.

Same Goodwill . Great prices for donated items.

Very friendly employees, the store was nice and clean.

My wife and I just drove 4 hours from Martinsburg West Virginia to pick up an online auction that we won because goodwill was unable to ship the products that we won. Only to be told upon arrival that they dont do online auction pick up on weekends when in fact through the messaging system that they provided the person indicated that they do provide online auction pick up on weekends, thats why we opted to go on Saturday.Very unprofessional. Will never use this service again. Buyer beware. They dont provide shipping, when they claim they do. They have employees that are clueless about e-commerce and were failed to be cross-trained!

The outlet store needs to be clean. The tables need to be completely clean out and trash through away. And the store has a water leak in ceiling has got bigger from last. This is dangerous the ceiling could fall in or someone fall. Yesterday bathroom was running out in the main floor. The heavy set woman that works there is rude. And there no need to tell any of them about anything and the manager says he will fix things but dont. This is for outlet side.

The employees were helpful and friendly.

I ❤ my Goodwill Stores.You never know what your going to find.😁

Their bins and e-commerce people are awesome. I dont know why the retail side has such poor customer service. Had a manager go through my items and price check each one like I was trying to get one over on them. I spend hundreds of not thousands at goodwill. I support their mission and usually get amazing customer service everyplace but here.

This is always a good place to find needed items at reasonable prices. The search is half the fun

I have visited this location many times. The store side is all that I have been in at this location. Tonight the store was very clean and well organized. Staff was friendly.

So many things to look through dont go here unless you have an hour or more to spare to be able to go through things and find many many good finds.

Had the least about of stuff there that I have ever seen in a good will. The other issue was we checked on line to see what time the outlet closed, it said 8 on, we got there at 650 pm. It closed at 6😥

The goodwill is always awesome! You never know what you might find....

I love 2 go 2 goodwill always find nice things live pound one..& even Christmas gifts

It is a regular Goodwill store on one side and a Goodwill outlet store, otherwise known as a pound store on the other side. Prices are usually good on the retail side. You can find really good deals on the outlet side. Ive scored some very good deals on old computer speakers, cookware and appliances, and all kinds of cables and power supplies for electronic items. They have a place you can test things before you buy. And the deals on books, sometimes very old books, can be great at $0.25.for paperback and $0.50 for hard cover. Definitely a place I try and visit whenever I go to Salem.

This is one of the Goodwill stores I tend to frequent when Im headed to the Roanoke area. The employees are all fantastic and its a huge store with a big selection of items that rolls over frequently.

Store needs to be organized in sections of men, women, children sizes. Not everything everywhere. This would make it easier to shop and faster. I seen some people leave because of the fustration of not being organized.

Just needs a bit of a face lift inside and out. The staff is friendly. Wish the customers would comply with the mask wearing though until further notice, but that is not store related.

Good and happy Thank you good will😇

Usually a good experience. Prices have gone up over the years- good/bad...day to day funds can surprise as well.

Interesting place to visit 😗

Its most always good. Then it depends on what u are looking for

The worse place Ive ever been..My daughter was trying on clothes last week and laid her billfold down and forgot it and she realized it a few minutes later and it was gone..In that little bit of time either a employee stoked it or a customer. My daughter begged them to help her..maybe look on the cameras and they refused. She had all her money it that billfold..Her Id..Her credit cards and one of my cards..Its ashame people can be so ruthless..I hope they burn in Hell..I will never go there again..Plus its nasty..

I find alot of great deals there ..u have to put in a lil effort to look but definitely worth it for the prices. My home away from home lol

Love shopping the distribution center.Great buys at great value

Great energy, prices, and treasures!

Great bargains for my preschool class in the outlet store, but not much next door in the regular store. A fourth of it was blocked off and closed, and some shelves now sell brand new items. Some of the other stores are doing the same thing. Looks like theyre getting out of the thrift business.

Super cheap shopping sold by weight. Pickings are usually pretty slim however especially electronics. I have on occasion gotten lucky and found some great buys. Be prepared to dig, move items, and untangle huge tangled masses of cords to find the deals. Bring rubber/latex disposable gloves for the digging or your hands will take a beating. A unique shopping experience not for everyone.

They was real nice.thanks

Nice store. lots of clothes.

Bro this place slaps. i got 20 things including sweaters and flannels for only $11

Great selection. Opened back today.

You can get some great buys at all Goodwills. Very affordable clothing and other item. This is the best Goodwill around tho. Got a toaster here at this West Main Goodwill in Salem for $5. Just 5 bucks. cant beat it!

Love the Outlet. You can get some good deals if you dont mind digging through the bins. They sell the items that didnt sell in the other Goodwills.

The staff is always friendly in my experience. The prices, however, leave much to be desired. I saw one shirt with the tag still on it from Walmart for $3, yet Goodwill was selling it for nearly $5. If you are a thrifty shopper, you can often find better deals in regular stores.

Ive been to more Goodwills than I can remember but this one will always stick out as being my very least favorite. They had decent organization which was to be expected but the store smelled musty and dirty.

Lakeside Goodwill is still my favorite. Clean, friendly, and great variety. The Outlet store is worth a visit!

This place definitely needs some TLC. The outlet beside it really needs it more. Not very clean & the girl that checked us out needs to go & relearn customer service. She seen us standing there & told us to hold on while she swept. We are both very patient however after 10 mins of still sweeping & ignoring us that is seriously bad customer service

They were so good

Kind of dirty and shopworn, but I guess thats to be expected. Honestly, I was hoping for a better selection. I realize that things are going to come and go because of the nature of the business, but I was a little disappointed. Parking is good, but I wouldnt leave your car here unattended for too long.

We stumbled across this outlet by chance (never new goodwill had an outlet before) and fell in love, will be making many more trips to salem just to shop here. all the staff i dealt with was very friendly. if you have never been to a goodwill outlet, its different then the regular goodwill, everything is in bins and sold by the pounds. its dirtier and unorganized then the other stores but thats the nature of it. take your time and search through you wont be disappointed, I got some really nice high end brands that was in great shape for next to nothing.

Was great except for the did I bought that didnt have a dvd in the box.

It was good

It takes work to find the good stuff, but its fun to dig through. Amazing prices.

Always find nice clothes and shoes and of course very reasonably priced furniture and housewares.

Very nice but bins could b changed more often

Good place to work

I love the outlet next door. Good selection most days.

Bins were getting empty need to restock

Clean well organized

Never know what kind of hidden gems lie in those big blue bins!

Clean, nicely organized. The staff is always friendly.

I found some valuable playing cards for very cheap

Kind employees and good deals.

Standard thrift store. Find some gems here, though! Down vest for three dollars! Check out the Goodwill outlet, too. Buy by the pound instead of per item for many things. Price per pound goes down the more you purchase.

They have a good selection of movies and music.

I had a good time shopping at the Goodwill store.

Always busy, lots of stuff and more reasonable pricing than some of the others.

Love goodwill lots of groovy stuff could live in goodwill could be one giant closet

We are very happy with the service we received.

This store is filthy. I shop Goodwills a lot and this store was dirty and unorganized. I was so disappointed.

Horrible filthy a scam

Love the pick!

Great choices, awesome store most of the time.

Great deals to be had if youre willing to work!

Love it to work here

Ok. Prices. A. Little. High. For. Some. Items. $5. For. Jeans. As. An. Exmaple

No public restrooms.

Always a helpful store in this community. Thankya Goodwill

Great variety. Good service.

Obe of the better good wills. Clean and friendly

They have stupid rules and they call the police on the littlest thangs. snitches and oh yea 80 percent of the stuff is broken junk.

Good finds which clerk kept dropping on the floor.

Store is not very organized. The racks are too full. Not a nice store compared to some of the other local stores.

I had a complaint. It was handled efficiently and effectively by the district manager.

This store has been going downhill for some time. There is construction on the outlet side ...looks as though they are decreasing the footage of the outlet store next door.

This store has reshaped itself felt odd inside to me. Cant explain it just odd.

Slow

Always friendly and good selection! Always a treasure to be found!

Ok looking for 12inch pan top

Awesome Place, Employees are Great!!!!I love it here!!!!

I drive over 100 miles just to shop here

Selling items very cheap, sold by the pound mostly. Electronics $2.00 each

Ill let you go in Goodwill on Main Street in Salem and just walk around and look at things and pick things up just window-shopping or less sometimes you find some great deals

I go often, some of the stuff (shoes ) should be in trash . They very seldom ever do rotation like they use to do . You cant reach the glasswares . You have people congregate by the bins and will not move . Carts (full ) setting unattended at end of aisles and by walls . Unattended children ! Management needs to go look at the store in Staunton .

Clean store with cheerful helpful staff

What can I say awesome

Good deals, lots of Halloween stuff!

Kind of a hit or miss store, I usually check it out, but rarely find anything of value.

Its good place

Most Goodwill have gone up on their prices,I was told.I give to battered women.

Dingy but can really find some gems if you look for it

Typical goodwill in a decent area