My conclusion after hiring Alamo Heights Collision to address a minor incident damaging my new Tesla 3 is that they are courteous, prompt and professional…and their secret weapon is the ever-gracious and supremely competent Kelsea. Via text and photos, Kelsea was able to discern the damage and quickly ordered my parts and scheduled me for a quick installation without any fanfare. I am grateful for this level of service, especially with the difficulty in identifying Tesla approved providers.
One of the few places that can do body work on Teslas and they do a great job at it. Does take a while to get on their calendar though but understandable. Kelsea was amazing about giving me updates on the process and timeline for my Tesla. They made it easy to work with my insurance (USAA) and the rental company (Enterprise). Alamo Heights Collision handled it all and did an amazing job!
Long story short. My husband and I just recently bought a model 3 this past summer. A diesel ended up hitting me and leaving a huge dent in my door among other damages along the quarter panel. I was extremely nervous and scared about the whole situation because I have had previous bad experiences at other shops with my dodge 1500. However let me start off by saying if I could, that I would give a 10 star rating for Alamo Heights collision. Their customer service was amazing and I am a huge worry wart. I had so many questions and they always got back to me within a couple of hours. Everyone was extremely nice and my Tesla came out looking perfect. I’m not going to lie. At first, I was extremely scared that something was going to be wrong when I got it back. However it came out looking even better than whenever we very first bought it. They even washed, vacuumed, detailed and charged it for me. I will definitely be coming back here for the rest of my body shop/ mechanic needs including getting my husbands 240 painted. I am really impressed and happy.
Amazing service! Kepted me updated every step of the way. Not many options for Tesla Repairs, but Alamo heights collision knocked it out the park in regards to quality and service. The staff is so nice patient and professional. My wife got her Tesla back before Christmas, so we are all.happy!
This Auto paint and body shop does great work. Would recommend to anyone to use them. I know they are also Tesla and Volkswagen certified.
The service was impeccable. On time, smooth and communication through out the whole process was incredible
Christian and his team were very professional throughout the whole process of bodywork and paint. Additionally, they worked with my insurance company to undo my misfortune with a tree. The end result was perfect. Additionally, the truck was ready on the day they promised at the beginning. It looks like new. I hope I dont have to use them again; but if I do, I will take any vehicle only to them.
My company truck was damaged due to hail earlier this year. I took it to Alamo Heights Collision Center for the repairs. The hood and roof had to be replaced so I was very apprehensive about how it would turn out. The quality of the repairs and paint came our very good and in a reasonable length of time, especially since my truck is used in business and the rental could not be used in the same manner.I appreciate the professionalism and work done by this family owned business and highly recommend this business.WillCycle Rider, Inc.
Outstanding communication and service. My Tesla 3 came back in terrific condition, with no glitches after a pretty serious crunch that necessitated work here.These guys are pretty busy, so it takes a little while, but the wait is worth it!
A great costumer service from Ms. Kelsea! The shop had repaired my Model S beautifully. Big thanks!!!!
Great Family Owned Business and one of the only Tesla Approved Body Shops in Texas.
Such awesome work! Could have gone anywhere else but my gut feel said Alamo Heights collisions... and boy was I right ! From Susan (front office ) to Carlos(Tesla Certified and Fremont trained Body Repair) and Christian! #awesome team ! Highly recommended!Fixed my Tesla Model X like brand new 👍
Brought in car for a paint fix Monday. Car was ready by the next Monday and blended so well I cant tell where it was damaged before. The only reason I couldnt leave a 5/5 is that the hood emblem was slightly off center. Will definitely be using this place again in the future.Edit adjusted to 5/5: Was contacted right away to have the emblem corrected. Amazing service even after delivery!!!
Food and atmosphere was terrific cant wait to go back..
So far great customer service, looking forward to seeing the final result. They have worked me with constantly on fixing the mess ups from progressive. Only certified Tesla repair shop for those who need it.
These guys are Tesla ninjas! I’m confident that anything you take here will come out looking better than factory!!
I went for a paint/dent job, they were super professional, and fast, and my car looks better than ever!
Knowledgeable about Tesla cars, if you are repairing a car of that brand dont look anywhere else.
Great communication, supportive in reviewing work and answering questions.
My mothers car received extensive damage and needless to say, was a stressful ordeal to begin the process of repairing the vehicle. We found this location from a list that our insurance company provided us, and selected it due to the praising reviews. We were not let down. This location has a wonderful individual who runs the front desk. She is friendly, efficient and very knowledgeable. She made the process to begin very easy for us. It took quite some time for the vehicle to be repaired due to the damage. But the staff made sure not to miss a thing. We retrieved our vehicle and now it looks as if nothing ever happened to it. Were very happy. I highly recommend this place. Its worth the drive and you wont regret it.
They are the only shop certified to work on my vehicle in a very large radius. Their communication with my insurance company and myself was great. They had everything ready to work on my car when I was able to bring it in.
Overall I had a great experience. Carlos was set on making sure I left happy! Him and his team spent extra time on my vehicle to make sure it was perfect. Thank you!!
I brought my 2014 Volvo S60 in to have its don’t front end bumper repaired.I am rather picky about my vehicle, I know this shop is the only shop that is Tesla certified (I would assume they had vey high standards) and I had several people recommend this shop.I brought my car in and received a very thorough estimate, and detailed explanation of the process. Carlos was the representative that helped me.The are very polite and courteous and always made sure I was taken care of. I dropped my car off and received updates and my car was completed in a timely manner. I dealt with Amber who was extremely friendly and was always able to answer any questions I had.To sum up I felt that for the work they did they were reasonably priced (do you really want to go to the “cheapest” auto repair guy) and they did AMAZING work. The communication was great and above all any time you have these situations problems may arise (I did not in my case) but their communication and honesty was a breathe of fresh air.I could not recommend a company more!
A real nice shop and professional office crew and techs
Great people and a great business experience. They are honest and integral with what they do.
I am not very impressed with this place. I am told time and time again that they do good work but unfortunately I will never know that they do good work because they can never make time for me.I understand that I came in with my job during the month of November to January, which is the final and started first quarter when business is the most busy. That being said though I went in and made an appointment several times and upon showing up Im told oh Im sorry we just dont have the time for you today, to which I reply, why did you actually give me an appointment to begin with?Even if I do manage to get an appointment here and they do good work my rating is not going to go much higher, Ive basically been jerked around for 4 going on 5 months. And let me tell you this is a minor repair that only has to have about 30 minutes of work done and they cant squeeze me in anywhere.
Alamo Heights Collision Center is the BEST!! Great service, friendly,and knowledgeable staff. They kept me informed about the progress that was going on with my car and answered all my questions. VERY PROFESSIONAL!!!!!!Thank u Alamo Heights yall are Awesome!
Black over spray on my red car, contaminants under the clear coat, billing the insurance for work they never actually did. They did some really complicated welding on the car perfect but then screw up paint, billing, and rushing the car out after taking it for months. Just avoid them all together.Reply: you dont take your quality check seriously, you gave the car back dirty initially so that I wouldnt notice some of the mistakes. When I did get the car in my driveway and inspected it I saw dust in the clear coat which is not something a factory brand new car has. Only a poor body shop repaint. I pointed out these issues and the work you charged for but didnt actually perform. You offered to take the car back and I was gullible enough to let you. You took the car back and buffed/cut out the clear to where I could see specs of bare metal now exposed. I have seals that you charged the insurance for brand new but are clear to me that they are the reused previous ones from the car before the accident. I called you out on it then and you just rushed me out the door a 2nd time. Why would you think I would revisit a 3rd time? This car has only been touched by one body shop, yours. Every flaw on it, you put it there and I gave you a chance to correct it.
Prepare to be hosed people. When they ask you to take a seat while preparing the estimate, well, you can figure you will be squeezed for the dough!!Yeah, my first review was somehow deleted but still, I remember the price you quoted to me, I thought was outrageous. I found another less fancy body shop that performed what I wanted without all this extra work being performed for hundreds of dollars less. Just telling it like is is...
This place is by far the best! Ive taken my car there twice (due to hail damage and getting hit by a car) both times my car came out better looking than before it was damaged! They are quick, honest, communicate well with you, and do a great job, and they cleaned the interior and exterior before giving the car back. Highly recommend!!!
Great people there. The repair work is great. They called and gave us repair status updates, explained our bill. Reasonable price. Also easy to get in and out of their location on Austin Highway. It’s a bummer when your car is damaged but Alamo Heights Collision makes it better fast.Jim Fabac3/24/2018
Super helpful, honest, and positive. Not just a good business, but genuinely great people.
Always outstanding work and service! They are quick without compromising quality and courteous enough to give you your vehicle back spotless! No better body shop in the SA metro area!
Excellent customer service and communication. They did a fantastic job of repairing my car, Im so excited to have it back! Thank you so much to Corina and Carlos and team for your help!
Unfortunately I had to take my car here twice in one year for damage cause while my car was parked. But fortunately I took my car here. The staff here are the sweetest people you will meet! They are quick and they do the best body work here in SA! They will be from now on the only place that is allowed to touch my car.
Carlos and team were amazing! It was a pleasure having these guys fix the scratches on my car. Can’t even notice they were there! Highly recommend
Alamo Heights collision center has some of the best customer service I have ever experienced! I have taken my car here multiple times and they never disappoint. If you want your car to look as new as it did the day you drove it off the lot for the first time, you need to take your car here!!
Best body Collision repair in San Antonio. Excellent work, quick turn around. Kept me updated via text on repair status. Ready when promised.
Wow!! That’s all I can say about this place!! They did such a fantastic job on my Toyota Camry! It looks like it was never in an accident! The men and woman who work are very nice and professional! USAA recommended them after my accident and I couldn’t be more happier! I recommend this place to everyone! 🙌🏾 (I wish I could post photos of before and after...don’t know how lol)
Great customer service!! Quick and efficient. Very friendly staff.
We had an accident and farmers Insurance Had Alamo heights collision as someone they worked with, after googling each shop on their list . Alamo Heights Collision Center had the best reviews! I Go off reviews! & Of course they didnt disappoint. We took the car picked up rental there. They called us a couple days later when it was ready! We Turned in the rental there! How More easy can it get! GREAT SERVICE!!!! THANK YOU!!!Making the appointment was easy as well! THANK YOU
These guys are the best. They took care of my car in a timely manner, and even washed, and vaccumed it for me! To the very sweet and beautiful lady at the front desk to Chris, and all the crew, I say thank you. You guys rock!
Excellent customer service. They did a fantastic job of repairing my car, I am so excited to have it back! Thank you so much.
Brought my car in after a run-in with a tire. Despite very little warning, my ten-year-old car was fixed within days.The pricing and service were better than at any dealership!
My Tesla was here 3x and it was never done right. Swirl marks, scratches, compound all over the car. I cannot recommend to anyone. Tesla of SA is aware as this was warranty work.
This place did an outstanding job on my vehicle mr. Alex and mr. chris were very professional and respectful the paint and quality of worked was so amazing I’m actually taking time to do a review, they did a phenomenal job on my first bmw 750li and on my 2nd bmw 750li so thank you guys so much ! definitely recommend !!! A+++++
Just got my car back I took it in on Tuesday and got it back Friday..Fast, friendly and efficient..Plus they followed up with me throughout the process and treated me with respect..I would definitely recomend this location..
Customer service was outstanding. The repair looks great and they even cleaned and detailed my car, what a nice surprise. If I ever need body work again, I wont hesitate to bring my car here.
Okay so I took my vehicle to get my bumper repaired and painted and I cannot say enough on the quality and responsibility they had w m car for 1 the paint job was a wow factor and the staff was awesome w every problem my vehicle had THANK YOU GUYS :-) so much ! A+ across the board !!!!
Fantastic customer service! Removed an entire can of spray paint that I inadvertently ran over on a street corner! My tire, rim, and part of the car was covered.... looks as good as new... if not better! Thank you Alamo!
While the process took a little longer than I would have liked and some details were overlooked (at first, later corrected) - Christian and the AHCC team did a really nice job replacing a fender that could not be repaired. The paint match looks really nice (on a unique color) and they sourced OEM parts upon request (fortunately they were available and at good prices). They even sourced a reputable detail/clear bra vendor to replace the xpel film that had been previously installed and had to be removed for all repairs. All in all, Id recommend this shop and consider bringing my car back in the future.
My car and I both received excellent service! Corina coordinated with the insurance company & kept me informed; Alex located hard to find parts for my 2004 Mercedes wagon and supervised the excellent body work --it looked like a new car when I picked it up;)
Sort of the Starbucks of auto body shops: Smells like coffee, relaxed, friendly, but not a place to be if your time is valuable to you. And when the estimator tells you hell call you later...that means youve been dumped and you should move on with your life.
Did a fantastic job and completed my car on the date they first told me.
I initially decided to have my car damages repaired by Alamo Heights Collision based on the star rating. So Carlos told me with confidence that he could repair my BMW like new after being rear ended. USAA told me that Alamo Heights Collision Center employee told them that the front end was not related to the accident so USAA was not going to repair damages. The man who hit me from behind force my car to hit another car in front of me. Now the Adjuster from USAA and Carlos are working together to say that was not the case. DO NOT BRING YOUR CAR HERE, CARLOS is looking out for USAA BEST INTERESTS ON SAVING MONEY FOR USAA. After asking for a conference call to have both of them on the line, Carlos told me that he is refusing to fix the car! And that I need to pick up the BMW. He has been doing this for 40 years.
Customer service and body work was done well. They are also family owned and run. I highly recommend them.
Im extremely satisfied, thank you so much.
Excellent as always communicates the issues and professional takes care .I highly recommend. Thanks folks.
Excellent as always communicates the issues and professional takes care .I highly recommend. Thanks.
Excellent to deal with and takes their time to explain the insurance process and what was reasonable as far as our expectations went. Will use again!
There customer service sucks i went in to get a price for my tesla and all the staff was just talking and laughing didnt even notice I was there waiting for like 30 mins no one even ask if I needed help I just left.
They do great work and are very nice people
Customer service is great
The worst place Ive ever taken my car they left things unfinished they gave me back my car undriveable and to top it off they drove my car 50 miles without my permission. Took my car elsewhere to repair the work that they did or didnt do
Always good to my car, thank you Alamo!
Car looks great, like new again
Always take my business there!
They do excellent work.
Professional people. Friendly, caring, and helpful.
Tesla capable
Very friendly and professional staff. I will definitely recommend this auto shop to my friends and family.
It is a good one
I work with a national hotel company the owner of Alamo heights collision center very unprofessional very rude had to threaten legal action due to their excuses if I could give negative Stars I would to everyone out there think twice before taking any of your vehicles to this auto repair shop
Very dedicated.
Worst company ever do not go here!!! Horrible customer service!!! If I could put a rating of no stars I would!!!