user
DriveTime Used Cars
2890 Cinema Ridge, San Antonio, TX 78238, United States
Appearance
DriveTime Used Cars
Comments
Pa
Review №1

I worked with Colt Thompson and he was patient and had great customer service. He went thru all details and was very thorough with everything. I’d recommend him to anyone wanting a car from DriveTime.

Ka
Review №2

Colt was really helpful with getting me the vehicle that I needed. Im happy with drivetime overall for working with me. Thank you again.

Le
Review №3

I will admit. I was skeptical about purchasing a vehicle at DriveTime. But I read the stellar reviews, especially the ones praising their sales associate Colt so I figured Id test my luck. Ironically Colt was my car buying partner in crime and I can say this....the reviews were right. This guy rules. No pressure, no sneaky stuff. Just straight up doing what he can to put you in the vehicle of your choice in the easiest way possible. In and out in a hour. DriveTime the place, Colts your man. Thank you sir!

Gi
Review №4

Did the pre approval application online and the next day was in and out within an he and a half salesman Colt Thompson was great friendly and very helpful

Ky
Review №5

Destiny was amazing.She is truly a gem for their team!!!Assistant manager Mike was awesome as well.Thank you guys so much!!!

Ca
Review №6

Colt Thompson gave positive service with light hearted humor, attentiveness to any questions I had along with providing any and all information vitally helpful to my financial situation and what worked best for me. An the cherry on top was providing a charger for my dying phone.

Am
Review №7

Best decision I’ve ever made! I went with paystubs and was able to get the car I had been wanting 💕 Colt the wonderful guy that helped me through the whole process was even able to LOWER my payments when I signed all the paper work for my car. It’s worth a look I found a great luxury car for super cheap and it has a warranty unlike what I’d get getting a cash car.

Ti
Review №8

2nd time buying a vehicle from Drivetime and I don’t think I will ever go anywhere else. Clean like new vehicles. Unlike other dealerships, Drivetine let u pick and choose what vehicle u want. Now, thats what Im talking bout 😊 I love my 2018 ALL white Jeep Compass!! Cant stop driving it lol Thank you Alain and Colt for yalls great customer service!!!

Mo
Review №9

Our sales guy was CJ, and he was awesome. He explained everything very well and was very patient with us, as our insurance guy was taking a long time to set us up. I highly recommend these guys and ask for CJ. He made our experience satisfying and comfortable.

Jo
Review №10

Joseph was great I went in to buy my 1st car and left very happy. He answered all my questions and really helped us and paid attention to what we wanted and all. I never felt pressured or anything. Ive bought cars before but not from a lot and I will say I will do it again.

Mo
Review №11

My experience with drivetime was awesome! Colt was informative and super friendly. Not once did I feel pressured or out of options. I left with an great car that had very low mileage! The whole process took about 2 hours.

Ru
Review №12

I went in to hopefully buy a specific vehicle and was assisted by Colt Thompson. He was extremely helpful and knowledgeable. A very quick and easy transaction. Highly recommend.

Ro
Review №13

Cj made my experience in buying a car a smooth and awesome one!! I did not come in here expecting to walk out with a vehicle I wanted. Finance process was smooth and very well explained to what I was getting. Would recommend to anyone!

Bi
Review №14

Sadallie was great. Provided excellent customer service. Put us both at ease. Made the entire process a pleasure.

De
Review №15

CJ over at drivetime in SA is the go to guy! Was very responsive, great attitude, best car sales man Ive ever encountered! Best part is he was very honest about any questions I had.

Da
Review №16

We were treated professionally, kindly, courteously, and respectfully. We got exactly the vehicle we wanted with low mileage, in immaculate condition, and with no hassle! Colt is amazing! I would recommend Colt and DriveTime to anyone looking for a car.

Aq
Review №17

Had a really great experience with drive time. Super satisfied with the service, how quick everything was and the drivetime associate Joseph Guerra was more than helpful, answered any and every question I had. Thank yall so much for the great experience.

Lu
Review №18

Came in on Friday evening at 5... very very pleasant experience. I met with Alain Vervialle. What an awesome dude!! I did not feel pressured and was free to look at the vehicles and they kept a good distance and allowed me to look freely. ((I cannot stress how pleasant that first experience was in terms of no high pressure sales))Fast forward to Saturday morning (today) and I came back with my husband, car picked out in my mind. To my surprise, the paperwork was already good to go! My husband test drove the vehicle, went over a few things, and voila!! All done.Amazing vehicle. Great Price. Very very low miles, clean inside and out, and an even more amazing warranty, which I have to say I was a little worried about due to the easy financing. Oh yeah!! Alain made that part super easy as well. Had us approved before we even came back this morning! We literally had no stress, no worries, nothing. Effortless. I am so glad we decided to reach out to Drive Time and plan a visit.The entire staff was great. THEY TREATED US AND ONE ANOTHER WITH RESPECT! In my book, that’s A+... They have amazing personalities, quick, friendly service, and no stress. If you have stress here it’s all your own doing. For sure.Thank you so much Alain!!!Much love from the Salinas family!!

Ch
Review №19

Everyone was great from start to finish. CJ really helped me out, gave me clear information and was so helpful and personable. I would recommend to anyone in need of a reliable vehicle!

Ar
Review №20

My sales representative, Alain, is a blessing from the skies. He went over and beyond to assist me with the right vehicle. He made sure i was comfortable with vehicle i chose. Thanks Alain & Drive Time!!!

JO
Review №21

Joseph Guerra at the Cinema Ridge store in San Antonio Texas has fantastic customer service skills. He went above and beyond to help us with our purchase. Drive Time is lucky to have someone like him as a company representative. I would recommend Drive Time to all my friends and family. I will be a returning customer for sure.Jose Aquiles & Elizabeth Aranda

Le
Review №22

Mike was extremely helpful in assisting me with purchasing my first vehicle. He didn’t complicate the process to any extent, and in fact elaborated on any and all of my questions! Would definitely buy from him again!

Ja
Review №23

Everything was a smooth and great process! I would recommend this place to family and friends! Colt was great and easy to work with!

st
Review №24

I would definitely recommend coming here to get a car 🚙 was first greeted and helped by mike and was really awesome did everything he could to help had to come back for my car the next day to finish up and was helped by Alain and he was so amazing and awesome very polite and helpful explained everything made sure everything was good to go he definitely went above and beyond to make sure I drove off with my car this morning thanks guy’s y’all are super awesome I was definitely recommend coming here again!!!

Pa
Review №25

Quick and easy process, especially with the help of Cj Cole. There were no run arounds or time wasted. All paper work was covered and explained and all my questions were answered clearly. All in all, a very comfortable experience.

Ka
Review №26

Drive time is a really chill place and do all they can to help meet your standards ! i had alain for my first time going ; he’s real easy to talk to, helped me find my most affordable car, does everything he can to help you out and definitely is a live saver ;if y’all see these i appreciate y’all fr 💯

An
Review №27

Great service with no problems.

Ta
Review №28

Great customer service. Sales rep was awesome! Friendly and definitely will refer friends to DriveTime

Ka
Review №29

Had a great experience at DriveTime! Got the perfect car for me and had a great experience!

do
Review №30

Cj Cole was freakin awesome, great experience. Definitely coming back to get my daughter a car as well. Love yall Drive Time fam.

Sl
Review №31

Joe has been wonderful. He answered all my questions patiently and thoroughly.

Yv
Review №32

Great experience and the sales man name colt Thompson was very helpful

Jo
Review №33

Had the opportunity to work with Joseph Guerra great rep made it simple easy and to the point 10/10 would recommend!

An
Review №34

CJ Cole is the truth. Got me into something I really wanted not something for the sale will recommend this sales associate to everyone i know looking for a reasonably priced car.

Ja
Review №35

First time here and the sale rep Alain help my brother get into a suv when we went to so many car dealerships getting the turn around. He made us comfortable that I am actually going to go back and purchase another car when the time comeThanks Drive time for your excellent service

He
Review №36

The sales associate was very helpful with the vehicle we selected. The office was clean and organized.

St
Review №37

Great customer service! & our sales rep was very helpful and nice.

Me
Review №38

Joseph was amazing helped my wife get a beautiful car wod recommend him to everyone... Thank You....

Sh
Review №39

Me and my son went in yesterday and worked with CJ. He was great! He was professional, calm, patient and very friendly. He made the experience very easy and explained everything in detail. I would recommend him to amyone thats looking to get into a ride and the entire process only took a few hours! Drove off in a cute little car. CJ thank you so much!

De
Review №40

First class car buying experience! Whatever youve heard about drivetime think again, theyre much better!!!

Ch
Review №41

CJ was awesome, he took the time to get to know what I wanted and made sure I had plenty of options to make sure I got the car I wanted. 5 stars for CJ and Drivetime

Ky
Review №42

Joseph was amazing and very helpful in helping me purchase my very first car!

Ya
Review №43

Everyone was very nice and explained to a first time buyer how the process works

Je
Review №44

Had a GREAT experience with Alain Vervialle Awesome salesman Thank you for my new vehicle Alain 😀!!!!!

Ar
Review №45

Colt was fantastic and got me into a great car thanks again!

Vi
Review №46

Bryttnie Alonso was a great and tremendous person who helped me achieve my dream. I thank her from the deepest of my heart. She is a true Blessing.

Jo
Review №47

If youre looking for outstanding customer service Colt Thompson is your person. He made us feel comfortable and answered all of our questions. Thank you, Colt!

Br
Review №48

Excellent customer service, CJ was amazing! Got me in my new ride today! Thank you!!!

Do
Review №49

Worked with Mr. Joseph Guerra today, He was super helpful and got the deal done quickly!!!!

Ad
Review №50

Joseph did a good job, answered all my questions.

sy
Review №51

Great experience with Colt. He was pleasant and helpful from the minute I walked in. He did not pressure me and made my first car buying experience amazing. Wish I would have started the process of getting a car here than any other dealership. Way better experience than any other Dealership!

Ja
Review №52

The best experience I have ever had buying a car. Mike is the most professional career salesman I have encountered in my 20+ years of driving. I was treated more of a friend than a customer. Thank you again Mike.

Wi
Review №53

After being turned away from a previous dealership earlier that day, my sister suggested that I visit Drive Time. I made a quick online appointment on the way over there which took about 2 minutes. They ran my credit, looked at my last check stub and then told me what my options were. It was a quick and easy process. Colt was my car salesman. He did an excellent job at showing and explaining to me each vehicle in full detail. When it came to the paper work, everything was pretty much cut and paste, straight to the point. He made sure that Id be able to make payments within my budget. I drove out of their with a 2015 Kia Optima. So yes, I do recommend this place especially if it is your first time financing a vehicle.

Ja
Review №54

I would not use they they are great at sales and make everything sound wonderful but let your transmission go out and boom, youll see the real side of them, they will not help you just told us its on us no help they are not helpful and will leave you high and dry, terrible company

ma
Review №55

Excellent service..... ask for Joseph when you come by DriveTime......

Gr
Review №56

I really didnt like this company they lie about the down payment they $495 n when u go they want 3,000 t o 4,000 down n up

An
Review №57

After going through several different dealerships and being treated like my time and preferences didnt matter. It felt great to have Ivan listen and help me find the vehicle that I could afford and actually wanted not just what I qualified for. Would definitely refer Ivan to anybody looking to find a ride without the hassle.

Ro
Review №58

Our salesman Colt was totally awesome. He was understanding knew exactly what we wanted and he explained everything in detail to us. We would definitely go back if we ever needed to buy another vehicle

Sc
Review №59

They were fast and friendly this is my second car to by from them

Ja
Review №60

Super excite with the service and the atención to detail that Bryttnei Alonso help me an my wife from start to end. I super grateful for the help and professional service since the first call. Thanks again everyone in the Staff at this location.

Ke
Review №61

Ivan was the one I went through my journey buying a car at DriveTime. He was amazing! He explained every detail during the process from start to finish, every detail of the car I was interested in. In other words he went above and beyond to get me into the right vehicle!

Em
Review №62

I went in an hour earlier than my scheduled appointment time but that wasnt a problem, I was helped within fifteen minutes getting my paperwork started. Colt was amazing at showing me all my options, he was considerate with my situation, and he appreciated my time as well. Colt made sure I was getting what I wanted and never tried to upsell me on anything. I have experienced car buying twice before (one used and one brand new) and this has been the best experience yet!

is
Review №63

Great great experience, Chelsey was bomb helped me fast, quick and easy answered all my questions. It was an all around the best experience Ive had purchasing a vehicle. If anybody needs a car or truck go see Chelsey

Ga
Review №64

Chelsey Mendez was awesome to work with! Her and my wife got along well, and that means a lot to me! She was kind to me as well... informative, professional, and great attitude! She definitely makes car buying fun!

Da
Review №65

My wife and I would like thank DriveTime for having the vehicle we felt best suited our personal needs. More importantly we want to give big time kudos and gratitude to Mr. Colt Thompson. His calm professionalism made the entire process less complicated than most car dealers. Even when there was a typographical error on the insurance policy, by the insurance company, Mr.Thompson was able to resolve the matter within minutes. I highly recommend anyone who is looking to purchase a vehicle go enjoy the DriveTime experience. Thank you again DriveTime and thank you Mr.Thompson for making it all happen for us.

Jo
Review №66

Chelsey was an awesome salesperson! She took her time explaining the process and was very thorough. I will tell all my family and friends about Chelsey...5 STARS

Sy
Review №67

Ivan was great! He made my experience buying a new car really easy. I bought my old car straight from the dealership and my experience here was 10 times better! Ivan really made doing business easy

Cl
Review №68

My DriveTime experience was great. Chelsea did everything in her power to make sure I walked away happy. I would definitely recommend Chelsea and Drive Time to my friends and family.

Vi
Review №69

Very helpful and professional Thanks Juan Chavez, Jr, And Tino. .

B.
Review №70

My experience at Drive Time was absolutely AMAZING. I was in a Auto accident and didnt have a vehicle to get around in. I called Casey the manager at drive time and he helped me do the online preapproval. Once I was preapproved online I came into the dealership and was helped by a young lady named Jennifer. She was patient, knowledgeable, and an awesome person. I would highly recommend this dealership

Sy
Review №71

Ivan was my representative.He was so professional,sweetAnd very patience.I was so nervous.He clam me down.We need more people like him.Even if I didnt get the car I wanted..He made sure I was happy to get one I love..Thank you ivan for being so supportive.Your compassionate was awesome!You get the 5 stars or more from ME.

br
Review №72

I was a first time buyer and Colt made it the easiest decision of my life. He was great on communicating prices down payments and monthly payments. He assisted me in every way possible to make sure i was able to go home in a new ride! By far the best service i have ever had. Recommend above everyone!

T
Review №73

Experts in bait and switch. Advertise a car is there, tell you its there when you call but dont tell you that you can reserve it with some cash. Then you show up and here their BS of oh we just sold it... only for them to show you different cars that Re $1000s more expensive. Bunch of low life hacks that take advantage of minorities.

An
Review №74

My experience with Drive Time was the absolute best. I was in a very tight situation and JR was very accommodating and professional. He took the time to explain things to me thoroughly. He was very honest and upfront with me. He was very kind and patient. JR is one of the best customer service representatives with great customer service skills. The entire staff was professional and very friendly. I would definitely recommend this place to anyone who needed a vehicle.

La
Review №75

As busy this place was they still managed to help me in a timely manner. They were very helpful and answered all my questions. There was no hidden fees or down payment the information they gave me was the same information for the process to get a vehicle the process was smooth no stress at all and jennifer Cortez was my sales person she helped me Im happy with her services she helped me with insurance all at once and I got to drive my car home today. I strongly recommend drive time off of Ingram and 410.

Ge
Review №76

COLT my man!!!! COLT helped me out after a horrible experience at another dealership the day before. Got me in the vehicle I walked in for. Thank you for everything DriveTime and especially COLT!!!!

Na
Review №77

Love my Chevy sonic . Thanks kohl’s for the very fast and friendly service you provided me . You made my first car purchase stress free 🙌 will highly recommend drive time 😊

Am
Review №78

Jennifer Cortez was amazing and great to work with. Easy process and know hassles. Definitely recommend going to her for buying a vehicle.

Ka
Review №79

Colt who helped us was very professional and gave very good customer services. I highly recommend them if you are looking for a vehicle.

Ja
Review №80

This is my second purchase at this location. My first experience went without a hitch. And the second purchase went even smoother. My salesperson Colt Thompson was very professional and took his time showing me various vehicles until I found the vehicle that best suited me. The process was quick and easy and I was finished in only a couple of hours. I will return as a customer and refer my friends to this location as well

Ri
Review №81

I was recommend by a friend to try DriveTime and while skeptical I trusted my friend. I got the same great experience with a different sales rep. Every single person here was great our sales rep Mike was friendly and made us feel worth his time and remembered us every time we came in. He did everything possible for me to get into the vehicle I wanted. Now I recommend my brother to DriveTime and he will be making his purchase here at 410 location as well. Love the service and the experience!!

Ja
Review №82

Very good with customer service experience, friendly people, and easy to process the purchase my new truck. Quick service and best quality vehicles

Le
Review №83

Absolutely amazing. Walked around without sales people stalking you. Found my car in 10 minutes, it was perfectly priced, and Jenie took care of us and got me out with an amazing car. Im beyond happy.

Sa
Review №84

No hassle, up front. Easy payments with autopay. Less than 2 hours from beginning to end..

Da
Review №85

We had a really great experience! Definitely satisfied with our visit ☺️

Ji
Review №86

Great services would highly recommend for anyone looking to purchase a car.Also when looking you should asked for Jennifer cortez her people skills and work ethics are amazing😍🥰😍..and what they approve online is actually facts when coming to the building 🥳

Al
Review №87

I purchased my first vehicle here and I can honestly say it was the best experience quick and very professional. Everyone was very polite and smiles all around. Colt Thompson senor sales adviser was our helping hand. He knew what he was doing and got us what we want fast, explaining what we needed to know and got the job done. Thank you!!!

Et
Review №88

Jennifer C was my sales agent and she did a fantastic job in relaying everything about the process and what I needed. Once there, she walked me through the steps and I left happy with my new car. I highly recommend her as she will make your car buying experience the best.

Ty
Review №89

Walked in not having a clue as to what I wanted.. Sales rep Ivan worked with me, stayed patient, provided me with multiple options until I found something I was comfortable with.. A lot of vehicles to choose from & a great friendly environment.. I can definitely say they make it a priority to make sure you drive off completely satisfied!

Ri
Review №90

When we applied online, their response was really fast. We were able to set an appointment for the next day. When we arrived to our appointment, Ivan Acevedo greeted us at the door. He was able to show us vechicals, we were looking for. No mater how late it was, customer come first. They were able to answer all of our questions. Greet customer service.

Je
Review №91

Very easy process and good customer service. Juan was great! Everything was explained thoroughly and easy to understand. I love my new SUV!Update: Buyers remorse to say the least. I had my SUV for 6 days before the check engine light came on, the vehicle wouldnt start, and the brakes almost went out while driving my son to school and I had to use the emergency brake to keep us from wrecking. We contacted Silver Rock regarding the issues and they sent us to pep boys to have the vehicle checked. Pep boys sent us to the Dodge dealer because they could not fix it since apparently several of the issues were under manufacturer warranty. My vehicle was in the shop the past 3.5 wks and I have successfully made one down payment and two car payments already on a vehicle I only had for six days in my actual possession. To top it off the numerous repairs the dealer had to make were not all covered by warranty so had to pay an extra $200 for a transmission flush because the vehicle had the wrong fluid put in it before purchase which caused the vehicle several malfunctions. Drive time claims to do checkpoint inspections on their vehicles however just be cautious because apparently they dont pay attention to which fluid belongs in their vehicles and the new owner will be responsible for the repairs if youre lucky enough to not crash and get injured from their careless oversights. Meanwhile drive time can only offer you an apology and transfer you to customer service to look into the issues at a future date because wasting your time for 1 month and happily taking your money for selling you a lemon isnt enough of an inconvenience. Buyers beware please! Yes used cars are always a risk when purchasing but it shouldnt be to this extent when the dealer you purchase from claims to do thorough inspections on the vehicles they sell you.

Ja
Review №92

Colt, was very helpful for my first time purchase. he was very insight full and kind. was patient while we sorted out our insurance issues and stayed TWO whole hours after they closed couldnt have had a better first time buyer experience or representative. Thank you colt! I hope others get to experience the quality of service I did tonight. !!

Av
Review №93

I had a great experience. Ivan made it quick and painless and helped me to find something I really liked. His manager was helpful as well. I had no real idea what exactly I wanted but left with a great deal and a better car! Thanks Ivan!

Xo
Review №94

Jenny was great and very fast and convient they helped get a car!!! And I’m excited

Ga
Review №95

Jennifer C. Was AMAZING with helping me find the right vehicle for me! Great Customer Experience :)

Ro
Review №96

I brought car. And. It wonderful great. I love it ride car there is good saleperson is very good. Perfect. Than. All company.. Drive time is very number # 1

Mi
Review №97

The sales team was great it did take a long time to get into my vehicle. I believe the test drive is to short I picked my car test drove it everything sounded fine. Took the car home while on the highway it started making a humming sound called the dealership told my to call the warranty company did that was told to take it to the shop where they had my car for a week to only fix two of the four wheel bearings that were bad. The warranty company didnt want to fix the rest shortly after getting it back a new problem started but that is not covered something to do with the heating and ac. So I tried to take it back to get into something else was told no have to pay it down to under 5000 and then maybe. This is my second car from them happy with the first but never going back Im stuck paying on something that they wouldnt fix all the way and know a knocking sound every time I get in to it to drive.

Mi
Review №98

I have just completed the process for obtaining a new vehicle. This will be my first vehicle I have ever owned. Thanks to the help of Ivan who helped me decide on the best options for me and a Thank you to Brittany who kept in touch with me especially that I let her know that I really needed a newer vehicle. I had a very good experience through it all. Thank you to everyone at Drive time

Ca
Review №99

Mike is a super salesman! He was very caring and listened to what we wanted. He even was helpful when my mom hurt her knee and couldnt leave the car! He helped get her everything signed and taken care off as she couldnt walk. I am so glad we had him help us get into our new, new to us car! Thanks Mike V!

Be
Review №100

Oh wow, Im so amazed. I got approved fast and was out the door. With a car that is fit for me liable and runs great. All with the help from Kevin. I will surely be glad to recommend. This location to whoever ask where I got my car from! :)

Information
52 Photos
100 Comments
4.8 Rating
  • Address:2890 Cinema Ridge, San Antonio, TX 78238, United States
  • Site:https://drivetime.com/?reg=sa&source=local&vend=google&camn=10803
  • Phone:+1 210-342-4200
Categories
  • Used car dealer
  • Car dealer
  • Car finance and loan company
  • Truck dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–8PM
Offerings
  • Buys used goods:Yes
Payments
  • Debit cards:Yes
Similar organizations