I had such an amazing experience today, Amber Carreon from CarMax went above and beyond to make my car buying experience AMAZING!!! I wish every car salesman/woman was as informed and attentive as she was. I would definitely come back to her for another car purchase! Absolutely the best car purchase Ive ever made with a sales person. My Tesla is absolutely amazing, carmax did a great job keeping up with the upkeep of the car and displaying it to me at the dealership. Will definitely be coming back soon!

This was our first experience with CarMax and we were definitely pleased. The buying department offered a completely fair trade-in value for my vehicle (more than I expected!) and Colin, our sales guy, was great! We paid for a vehicle to be transferred from a different store and Colin did everything he could to streamline the process. They couldve done a little better job on detailing the vehicle, found a few spots that shouldve been caught by their detailing department but certainly nothing that would have been a deal breaker. Well be back!

Jose did an amazing job when my fiancé and I were trading in our car. He made our trade in quick and easy.Unfortunately, we weren’t 100% satisfied with the car we drove off the lot. Jose did not make us feel like a problem and was happy to show us a car that wasn’t available at the time when we were first looking.We are completely satisfied with our experience at the Fountainhead Drive location. Thank you Jose for finding us exactly what we were looking for!

Met with Daniel Fernandez, he helped me get the car I wanted shipped to the store from Austin and stayed very responsive during the whole process. Very happy with the level of service and all his help getting a new car. Thank you so much!

My overall experience was good in purchasing the vehicle. The salesperson was very knowledgeable. I did experience having to take my vehicle back before the 30 days because of three items needed done and only two were taken care of. I feel a lack of or non communication concerning the third item left me a little stun. Mainly because of the great repetition Carmax has. If there are some things that the buyer is responsible for, that should be explained.

Everything was great except one thing. My grandpa kept asking if the car had cruise control. The man who took care of us said it dis and showed us the button. It does not have cruise control. He lied. He kept ignoring my grandpas question for a reason cause he lied.

Came here to sell our vehicle. Ive done business with them before and found they always offer top dollar for what am selling or trading in.Only issue, (good though) is they are so busy that wait times can be a little high. Even if your just selling them your car. Still. Everyone was friendly and helpful. Just have to wait it out. Id recommend coming in two cars if your just selling your car and do the pre selling quote online first. It helps.

This was the easiest car buying experience I’ve ever had. Thank you for your attentiveness and knowledgeability

First time purchase from CarMax. My brother and Sister-in-Law have made several purchases over the years and have been pleased. I was impressed. So simple and direct. I was in and out in a few hours. If I purchase another car, I will buy it from here again.

Appointments were available; wait time was very minimal; very professional staff; quick and easy process

Wow, what an awesome experience. This was my very first time I came here and sold a vehicle, and all I can say is how quick and easy it was. I got an online offer and got exactly that with no issues. Just be honest about your vehicle and you’ll get what you need. Thank you CARMAX

We were very happy with the service we received from the CarMax San Antonio, Tx location. They brought the vehicle we were interested in from Austin, Tx in a timely manner and scheduled us for a test drive within a few days.After our test drive we decided that we wanted the vehicle and they were quick to get us set up for closing since we already had outside financing.We recommend using your personal bank for financing if possible as our bank rate was 1.75% and there was 3.75%. Big difference between the two affects your finance charges.The thing I am unsatisfied with is the detailing/cleanliness of the vehicle. They had several days between our closing date to get this taken care of and didnt. The vehicle was clean to start with from the Seller but I feel like that Dept. did not go the extra mile to meet our expectations. I had made it clear to the salesperson that I expected this to be done and he assured me it had. It was dark and after 9pm when we left the dealership so I could not tell that it had not been done until the next day.If this is important to you, I would be sure to close on a weekday before dark thirty.Outside this small problem we are Happy with the S.A. Dealership and recommend you give them a try.Lastly, they were also the highest priced bidder on buying our vehicle plus we got extra credits toward our state taxes for a trade in.Happy Searching for your new wheels!R & R

I bought my car here. And everytime something is wrong with my car I bring it here. Great service

Big shout out to Rudy. We brought my MIL here to shop around, drive & price different vehicles. We waited for about an hour for a Spanish representative to assist us, nobody came. We approached Rudy who looked to be busy but immediately offered us his help. My MIL found the exact vehicle she wanted Rudy made the entire process very easy, he was not pushy he gave us plenty of options & was very kind to our entire family.

I like carmax who have bad credit want buy car go here u got you dream car carmax is help people..try where..i reddy buy honda accord is nice...

Inquired about a trade in while I was there making a payment. The entire process was super quick and easy. My salesman Jose was very nice and helpful. I have now owned 3 vehicles from carmax and have never had any issues.

Wish I could do 2 reviews.Brandon was awesome 10 stars to HIM!Listened to what I wanted and got me in a car and explained the cars very well. All around great customer service. As fair as the service department I have called a few times and left voice mails but no call back on a few issues i have had and addressed already.

Very crowded. We were with our friend who was selling her car. She had a prequote. Took over 4 hours, double the time they told us. Bathroom not clean. They did stay true to their quote on her car.

Just fair service. Very nonchalant way of treating people. Yeah no high pressure but also not warm and fuzzy to feel comfortable. This is just a transaction place. Dirty bathrooms. Low amount of sales will say hello when passing. Poor follow up from sales and management.

Great service & good place to get your vehicle appraised!

Carmax made selling my car to them easy! They gave me the best offer in the city! It was absolutely fair and fantastic!

Everyone at CarMax was wonderful - they made this a delightfully easy car-buying experience and I would definitely go back to them for a future car purchase.

Amazing! Start to finish. I was in and out of there in 2-3 hours. I’m happy with the quote offered and really appreciate the simplicity of Carmax paying off my loan and handling that side of the paperwork and issuing the remainder of the funds in a check and I was on my way!

I found a car online that I possibly wanted to be shipped to this location, but was apprehensive because it didnt even have photos online yet. I came to this location and Giovanni helped me out. He contacted the California location where the car was, obtained photos, and then when I agreed, he had it shipped here. He kept me updated throughout the entire process. It was the easiest, most relaxing car buying experience.

It was a stressful adventure, but glad its over. I ordered my car from another state, did financing online and still almost had car sell to someone else. Why? System is a failure in proper communication. Car was shipped in and went by to see it. A salesman told me many people were looking at the car I paid to ship in, Id have to wait in line. I had my credit pulled 3x by CarMax. Twice online and once again at vehicle pick up. I took the car in for inspection, only needed an alignment. They shipped my plates, that was nice.

I was not looking forward to spending my only day off shopping for a new car, but I was pleasantly surprised with my car buying experience at CarMax! This was my first time buying a car at CarMax and Im pretty sure this is where Ill go when its time for me to get my next car! The salesman I worked with, Russell, was very easygoing, polite, and patient with me, even though I forgot my car title at home and had to leave and come back to get the title. He was not pushy at all and did not try and get me to buy a more expensive car or spend more money like you would experience at a normal car dealership. Huge shout out to Russell!

I received a quote/offer via online, went in the following day and received a written offer for the same amount. Returned the next day an sold the vehicle to CarMax. The process could not have been easier!!!!

Easiest way to shop for a car! Fast finance and no thirsty salesman pressuring you to purchase a vehicle.

Love K Starling, assisted me in getting my new car, but I noted the tire light was on during my test drive so he told the service department. When I was completed with buying he double checked with the service department and said it was taken care of. I got in and started driving away and noted it was still on, but I was just leaving the parking lot since the light is under the speed dial. I went back, but they told me the service tech was not on to check back on Monday. I went to discount tire and they put air in the tire(it was at 19psi) and light went out which told me the service department did nothing. The light came back on today which tells me there is a slow leak in the tire and 18 days to get low enough for light and that Car Max sold me a vehicle with a bad tire. Sad for that.

Unfortunately never bought a car from here, however I have sold multiple cars here. They will always give you top dollar for your trade ins and you dont even need to buy a car from them after. All of the people here are really nice and salesmen arent pushy, they wont make you feel bad for shopping around.If you want to get good money for selling your car and you want that money fast this place offers the best value for your car that Ive seen. Only way youd get more would be selling privately. Getting your car appraised here also gives you leverage at other dealerships, it gives you in paper proof of how much your car is really worth.

AWESOME place to buy, trade or sell your car! I have done all 3 & have now bought at least 10 vehicles from them. I always find what I am looking for either on the lot or in inventory- I have had vehicles brought in to consider for purchase-NICE feature! Great folks to do business with.

The whole Car Max process works well. After buying several cars from Car Max I have never had any problems. The employees are well trained and are very professional.

Places was great! Helpful easy to work with.Updated had an issue with the car we bought they took it back with no problem it was still under the 1500 mile warranty and help me find a new car as I didnt want that one any longer also gave a rental to use until my new car is ready. It was the best customer service I have ever had at dealership in my life will use them again for future car buying.

Was in and out in about 1.5 hours. They offered me the most money out of any dealership and and were super friendly throughout. Trade in offers were better elsewhere but selling the car off was greatest here. In case you see lowball in any other reviews thats why

Great experience. Didnt think I would qualify but I did. Colin went out of his way to get me in a great car. Ask for him. Great job.

First time customer at Carmax, and they didnt disappoint. The gentleman that took care of us was extremely knowledgeable, friendly, funny. Took time to get to know a little about us. Answered our questions and shared any knowledge he had about our choice of vehicle. Will definitely recommend Carmax to family and friends.

Kyle Odom is a phenomenal representation of Carmax. He an obvious asset. His commitment to excellence is unmatched. He is always prompt with a response and makes sure my needs are met. I couldnt ask for a better experience.

It was different than what I expected. Not bad but not great either. I did everything online and had to do everything again once I got to the center. I was told maybe an hour to an hour and a half. This was the time frame they told me after I finished everything online. I finally got to leave 4 1/2 hours after I arrived. If I had to redo all the paperwork once I was there, why make me do it all online anyway? I also think the moving from desk to desk for each step was a bit of overkill. Everything could have been taken care of from the paperwork, to the deposit, to signing the lease at one desk. But overall it wasn’t that bad for having to do all this in a pandemic. The salesman was excellent. Extremely friendly. Everyone was friendly. I loved the big yellow bow you got on your new car when you left!!! I will more than likely use CarMax again in the future.

Everyone who helped me at Carmax was awesome!Great customer service from start to finish

One of the best experiences buying a car. I was there for about 3 hours. The paperwork was easy long as you have everything you need.I love my car one of my birthday gifts to myself!!

Shylar- the most incredible Carmax employee ever. She helped us with a very short timeline in selling our car. She went to great lengths and checked in with us daily. I can’t say enough. She deserves a raise

Buying a vehicle at CarMax was fun and easy. It was a great experience and I’m glad I made the choice to purchase my vehicle there. My sales consultant, Vanesa, she was very helpful and made the process go by very smoothly. I definitely recommend CarMax at anyone and I honestly have been. My son actually bought his first family vehicle there two weeks after I did. We are very happy! Thank you CarMax!!

Went here on the weekend and had no problem getting into our appointment on time. We were helped by Brandon who went above and beyond to help us find and compare what cars we were considering. Top notch service and will be back.

Joseph Alba was great and helped me get a great car I always wanted at a great price. My dream car is finally mine!

The advertised home delivery, everything can be done online! Well, first, you dont get 1 salesmen, you get whoever answers the call center. Every time you call, you will get a different answer. I finally got everything done yesterday, car was supposed to be delivered today! When they sent me the paperwork to sign right before my delivery, the totals did not add up. They forgot to add the Max Care extended warranty. It was on the buyers order they sent me yesterday, which I in turn, sent to my bank. Today, they tell me, well its going to be $300 more because its not available at that price, maybe you can ask your bank to increase your loan amount. Uh, no. Yall sent me the price and I said yes! Still dont know whats going on because while on hold waiting to see if they are making the adjustment, they dropped my call...no call back yet.UPDATE: I finally did get my car, everything processed online. The third, or fourth, call center person had transposed the mileage of the car on my contract, which eliminated the option of the Max Care I had chosen. He discovered his mistake the next day and contacted me then. I think that they should assign one person to assist a buyer through the whole process. And if a call is dropped, call the customer back! Love my new car!

Loved the shopping experience! Very friendly and helpful staff.

Everything was great. Dan Dunlap helped us out and was fantastic. Nice guy, helpful, great to talk to. Could not of been better.

My experience was horrible, paid to have a vehicle transferred from Indianapolis on the 16th of September, was told on the 4th of October that the vehicle had arrived, however the vehicle couldnt be sold as the title was missing/lost, I found another car just like it on the 4th but was told on the 5th that they couldnt have it shipped from San Antonio to Garland because it was ONLY available at the San Antonio location, so I had to find someone to take me to San Antonio that Wednesday afternoon from Dallas, traffic was so horrible that I was late to the appointment which cost me a hotel night stay so I wouldnt fall off to sleep on the way back to Dallas. Not to mentioned it took CarMax 5 days to refund me my transfer fees. CarMax needs to find a better way to help satisfy their customers, especially those who are inconvenienced beyond their control.

My first contact was with JOE. He was very helpful and courteous.My second contact with a lady from the business office the next day. She was courteous and efficient.I have dealt with CAR MAX before and was treated very well both times; It is why I came back to CARMAX to sell an extra car.I am quite sure I will come to CARMAX when the time comes to trade in my current car for another one.

The process for selling my car to CarMax was unbelievable easy and fast. The initial interaction was online then an appointment was made that day. There was no haggling or disagreement. The total process took less than 3 hours. I’m totally impressed with the experience and the professionalism of the staff. Thank you CarMax.

Selling the truck was a pretty good experience. They were quick and efficient. I thought the price offered was a little low but there were some interior repairs needed. Decided to accept the offer and we went back. Both times, they were pretty quick and business-like. The representative, Joe, checked on us in-between visits, was friendly and helpful. We had had a prior bad experience with Carvanas online appraisal process and chose Carmax for the in- person experience. They were good about paying instead of trying and trying to get you to trade-in instead. Good experience. We recommend.

I had an appointment with all the required documents ready so I could sell my vehicle, but the experience still took 4 hours. They had turnover during my transaction and had to restart the process. In their defense, it was busy, but I feel like the employees were not organized enough. Everyone was nice and professional.

I had posted my experience before and I see it was removed so here it is again.We went in to sell our SUV. I checked KBB and several other sites before going in. When I got the offer I was mor than disappointed. More than 5K below private seller value. I realize all dealerships make a profit on used cars but really. They also make aton off interest as well as money down. Just wanted a fair amount for our car and definitely did not get that. We are selling private party and I recommend the same for others before doing this.

I arrived mid afternoon to find a 3 hour wait for an appointment. Looked around the lot for about 45 minutes and was called to say they had an opening now. The selection was excellent and prices were right on. Financing was quick and easy. The associate was more than helpful and knowledgeable. Very easy car buying experience.

I would not recommend taking your used car to this place. I highly recommend if you have a used vehicle do not take it to this place unless youre willing to get into a vehicle with 15 to 20% interest.

Got appraised and bought another vehicle at a different Carmax, but took my truck into this one to get infotainment updated, key fob and brakes checked out within 2 weeks of buying the truck and they are checking it all and fixing it all for free. Great customer service, very clean and tidy building. Plenty of accommodations while waiting

Great customer service. Joe was very professional and courteous. He promptly answered all my questions and the while process was very quick and efficient. I strongly recommend Carmax!!

Wish I would have went here sooner. No pressure, straight answers, a lot of inventory. It was quick service. I have absolutely no complaints. I will purchase again from CarMax.

As previously experienced, everything was top notch, service fantastic and easy, and what you gave me for my car was the best offer.

We had a wonderful experience, very smooth and easy to sell my car.

Car buying was really easy and no high pressure to buy a vehicle.

Excellent service. Very quick. Seamless. Spent under an hour for my car appraisal. And also when I came to sell my car, it only took an hour. Online quote feature is a plus.

Carmax takes the stress away...I know everyone thinks if I sold it on my own I would get a few more dollars for my car (and yes, you may)...however the stress of listing the vehicle, meeting with buyers (dealing with the whole back and forth process, ugh)...those few dollars are not worth your time and safety......you get fair trade, one-stop, and then go to dinner...

EASY PROCESS AND EDWIN SANTANA HAD THE BEST CUSTOMER SERVICE. THANKS EDWIN.

Edward was amazingly patient as we checked our car options. We went in very stressed out and with a difficult financial situation. Edward was very calm and reassuring. The atmosphere is very uplifting, bright, and clean. The temperature is cool and comfortable. We came in with no car and drove out with a great car and plenty of peace of mind.Thank you Edward!UPDATE:Its been about 6 months now and our car is still as great as the day we took it from the parking lot! I cant tell you how happy we are. Thanks to CarMax and Edward my boyfriend was able to take up the offer for his new job and our lives have upgraded. Its wonderful knowing that we can depend on our car. My son will be next!We love you Edward!Update in 6 months again!

Amazing Giovanni helped me and was very help full in every way 💕

Getting the check took a little longer than I was told but overall I was very happy with the process.

The worst car buying experience of my life. Low inventory, high price, 3 major body defects and an 1 outstanding recall. I was scoffed at for wanting a test drive and again for pointing out a wobbly stick shift (entire apparatus had to be replaced). Salesman gave me the whole speech about purchasing a warranty BUT NEGLECTED TO TELL ME IT IS ONLY AVAILABLE IN SELECT CITIES. It spent an entire week in THEIR service shop and came out with 1/4 problems fixed. one I have to fix myself and bring them the receipt for reimbursement. I sent a complaint by email to which was ignored.

My first Car Max purchase was so easy! I found the car, my daughter test drove it because it was in Florida, I paid shipping to Texas, went in paid and picked up the car! I will be a repeat customer.

Great service and excellent cars, fair pricing

I’ve always had positive experiences with Carmax in the past and this time was no exception. I made an appointment to sell my vehicle to them, even though I’d already purchased a newer vehicle elsewhere, and the entire transaction was seamless. As I was honest with the condition of the vehicle I was selling, they offered me the same amount I was quoted online which I was more than happy to accept. The appropriate paperwork was filled out and I left with a check in hand not long after. I had a very positive experience overall and will definitely keep them in mind when I look to replace another vehicle in the future.

It was so great my experience went from bad to amazing just in one day thanks to Javier Teran. He was so great he made sure we were taken care of, he gave me information about the car when the last sales man we talked to didn’t, he made us feel comfortable and more. I will for sure refer my friend and family to him and only him because I would want my family to have the great experience I had.

Just bought my second vehicle at carmax in one year and I have to say the experience was wonderful. Also I like to thank Brandon Gonzales for his amazing customer service. He went above and beyond for me and made sure I got the car I wanted. Thank you Brandon. If your looking for a new car Carmax is the place.

Javier Teran is the best, most competent/ accommodating sales person I have ever met- give that man a raise 5/5 stars.

I had so many issues with CarMax when I was told my BMW I3 was at their location since it was shipped from California. I arrived and the car having no gas or electric charge on it so they had me sign and everything super quick to do that right. But when I test drove the car no charge and 14 miles of gasoline when I brought up the issue isn’t it suppose to come with gas and a full charge they said yes and they were going to charge it and put gas but then they said they don’t carry premium petrol for the bmw and I could just go put gas around the corner and about the car not being charged I asked why isn’t it charged before you sell this to me we can charge it for you they said and I told them it isn’t a quick charge unless they have a DC charger, they said we have your charger we can plug it in here and told them now i have to wait 14 plus hours and that defeats the sole purpose that’s just the beginning of the issues. Main one was sending out personal info from my co-signer and I to the address I told them to not send it too cause they steal his mail all the time cause he’s at work all day Mon-Sat like I told them not to cause they said they could send it to the CarMax where he lives to sign on the spot and send it back they called me to say they sent it to his address and there it happens the paper work with all of our info social and addresses and where we work were taken from his porch now we have to worry about possible fraud hitting our accounts once something pops up that isn’t normal on our accounts we’re looking to sue for negligence now that I filed a complaint to their manager and told him the same ordeal even he was shocked that it didn’t get sent to my Co-signers CarMax location and apologized for inconvenience like I told him if something happens to our information that effects us I’m going to come back as the same unhappy customer when i left the first time. This was suppose to be smooth sailing from the beginning I thought. So Would I get another car from CarMax, just not at this location everything was handled improperly and do it yourself and release personal info to the public did I mention this was last month by the way

Everything was amazing. I got different quotes from different places and you guys are the best.Im planning to sell next year our other car and definitely Ill touch base with you guys first.Thanks,

Everything went well, from when we arrive the greeter to the sales Representative Ms. Eddie and to the closing rep. Ms. Vashley. So appreciate with all great services. We are happy with our vehicle.

Had a great experience with Gary:) best sales guy!!!Made our purchase go smoothly and had awesome customer service skills!

Bought a new car and need get rid of the old one! I got a fair price at Carmax and sold it on site. It was a great experience!

Longer process than we thought, but Ended on a high note because my daughter bought her 1st car, Thanks CarMax

Youve got to love the choice of vehicles usually for sale, but when I was there, %90 of them had signs that said not for sale right now.

I paid to have a vehicle shipped to me and when it got to the store they removed the hold on the vehicle and allowed someone else to purchase the vehicle. The whole process was disturbing.I ordered the vehicle to be delivered to my home. By choosing this option, it was my impression that everything could be done electronically. This was important to me because I work out of town and also because I wanted to take safety precautions to protect everyone involved. After I submitted everything, I got a phone call from someone asking me all of the information I had already filled in online and did yet another credit check. This person then told me Id still have to go into the store to sign papers in order to purchase the vehicle. I spent hours on the phone with this woman to find a timeline that worked with my work schedule. I was told that it would take 21 days plus a few extra for the vehicle to be ready for me to purchase. I was ok with this timeline.The vehicle made it to the store and was ready over two weeks ahead of the time I was told it would. I immediately called the store and then spent, yet again, hours on the phone fixing this (or at least I thought). A lady from the store, not the call center, then scheduled me a day that worked for my schedule to come into the store and pick up the vehicle. All seemed well.About 1 week before the scheduled appointment, I called to see if I could come in a few days sooner because I was going to be in town a few days earlier than I initially thought. I got the run around. I was on the phone and on hold for hours yet again. The call center agents kept trying to reach out to the store supervisor, Austin Mertz, because apparently they could not see the vehicle. I called numerous times. I was told that Austin Metrz would call me back so many times Ive lost count; he never did.The last time I called, I decided to select a different option from the automated system which got me to someone at the store instead of the call center. It was then that I learned that the car that I had paid to ship to me was being shipped to someone else and there was nothing that they could do about it. The man told me that the hold was removed from the vehicle on the very same day it arrived to the store and that the whole time everyone could see/ purchase the vehicle. I then emailed Austin Mertz to express my disappointment, till this day I have not received any response, no apology, or anything from the store.I would leave 0 stars if I could. I have purchased 4 vehicles from CarMax. I was about to purchase my 5th vehicle which would have been the 2nd from this store. It was the worst experience that I had ever had.

Everything from beginning to end took maybe an hour. They offered exactly what they quoted me. We sold three vehicles in one day. Too easy! Very, extremely pleased! Thank you so much CarMax!!!

Thats is good place to buy car. 👍

I was able to sell my car for the quoted price I received online. The process was reasonably easy. Overall, I am happy with my experience.

Best place to sell the cars and very profesional ..

Good customer service! Large inventory of vehicles to choose from different manufacturers! Good prices...👍

Found a nice vehicle that I like. Hope to pick it up tomorrow. Have previously gotten a vehicle here and loved it. The process is pretty lengthy but they have stuff to keep the kids busy and snacks and drinks.

I had a great experience at this location. The buying process was quick and painless and all of the staff were helpful and knowledgeable.

Awesome place to buy a vehicle.

Gary was awesome! Great service, helped me find the perfect truck and put it on hold... Very helpful every step of the way

It was a very good experience overall. The process did take a little longer than I expected. Joe was very friendly and helpful.

CarMax at Fountainhead is the best place to buy a car. It was the best experience weve EVER had in purchasing and trading in a car. They were so personal and made us feel like the most important customers. I have to say that if you go, ask for either Jose or Dylan. They were the absolute best:)

Helped a friend with a car purchase and it was a painless experience.

Bought my car there and it was a quick easy smooth process

I enjoyed the car buying experience with CarMax, it was pretty straight forward. Great car, and slightly below blue book pricing too! Salesman was knowledgeable and friendly. The only disappointment was the make ready. They made sure the car was clean on the out side and the tires were shiny, but the inside wasnt even fully dusted and it still needed to be vacuumed. I would have asked then to do it again, but was in a hurry to get on the road... Overall though it was a good experience.

Respectful salesman. Easy and quick way to buy a car for my daughter. Its my second vehicle to buy from there and both purchases were hassle free.

Easy Peasy, pick your car, SUV, Truck, etc, sign papers, take it home and hope for the best.

If I could give them zero stars I would. I did an online offer to sell my car. When I arrived they told me the whole process would take 45 minutes but it took almost 2 hours. Their customer service is horrible. I had to keep asking about the progress of my offer and each time they said it would be a few more minutes which was incorrect. I would not recommend selling your car here. The only reason I sold my car here is because I didnt want to do a private sale and thought it would be easier to sell here which was not the case. Dont waste your time selling your car here.

It was such an easy process. All of the employees were great and I got a great deal on my car